The check in process was fine. After getting a flat 9 mins from our location we had to wait 5 hours for roadside assistance because not only did it take almost an hour to just get a hold of someone they got our location wrong sent after waiting 2.5 hours then had to wait another hour for a guy when the job took less then 5 mins to fix. The office was poorly staffed and the assistance line was overwhelmed and understaffed.

It took a long time to access my belongings towed while in hospital. Uhaul put my stuff in storage and then charged me for it instead of allowing me to retrieve my belongings. My relationship w Uhaul sucked.

Every time I have to go to my storage I have to have someone open it for me because when I put my code in it says access denied.

When I first got the storage I purchased a lock and it was not given to me. Had to go to the dollar store and get one. The only helpful people there was were the regular workers and the guy asst mgr

The play is and everything else was perfect thank you for your service and hospitali

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If you are looking for an excellent place look no further and visit this awesome location!!!

Customer service was phenomenal .The staff Was very helpful step by step instructions. Will be returning soon. Thank you so much.

The storage facility was supposed to be securely locked indoors, but for months if you turned the handle to the security door upwards it would open without the key card. I reported this several times.

Staff at the Burlingame facility were very unprofessional. They were not welcoming and not interested in providing quality service. Customers kept getting passed around. Camera in storage faced wall.

I was lie to from the 8 hundred number for the uhaul reservation lady said that I would have a storge place XL I asked for when I got there it was not one available, so I had to wait four days, it

The storage units on line aren’t even the way the units truly are in person‼️‼️ And I was told I HAD to purchase a U-Haul lock. This will be my first and last time renting anything U-Haul.

Not only did they need to on storage so when I drive for 13 hours to unload, I could not! Forcing me to leave the 20' truck and trailer. The cell to call if I has a problem this will not allow me to

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Uhal provided excellent service to me as a customer at the Burlington street location in Wyoming Michigan.

Did not use

I found it to be A great place too Store my belonging Just all aaaaaaa God bless every body That work their christa Was super she should Area manger

Have a great day!

Everything was great 👍

There were problems every step of the way and we did not end up with what we were promised.

There storage unit was not what I reserved. False advertisement and fraudulent ways of action.

The manager Lisa was very very rude and unprofessional she made inappropriate comments about my personal account load and in front of a store full of customers and proceeded to argue with me.