Customer Reviews for U-Haul Moving & Storage at Burlingame

6060 évaluations

2720 Burlingame Ave SW   Wyoming, MI 49509
(N Of 28th St)

(616) 538-8020

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(616) 538-8020

2720 Burlingame Ave SW
Wyoming, MI 49509
(N Of 28th St)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Stanley A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy N. 
Évaluation :
4

More customer service reps to move line along, but that's not a deal beaker.

Robertlee R. 
Évaluation :
2

The gentleman who helped us was friendly and overworked. I needed to wait about twenty minutes to be helped.

Nicholas O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

crystal N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
1

I wanted a big truck because I was going to move heavy stuff and I really needed the ramp. But we couldn't be able to use it because it was stuck. We had to carry everything ourselves. They should inspect the trucks before renting them.

Blancaesthela O. 
Évaluation :
2

I used my truck to move a close family member to their hospice home since they found out they are sick and have less than six months to live. When I returned my truck, i stopped under the awning and read the sign that said to wait for an employee during open hours. I waited for eight or nine minutes, and as I was in a hurry to get back to tasks concerning my sick family member, I read some more of the sign to see what else I could do to get it done more quickly. The sign seemed to say I could use the mobile app to complete the return, so I started to do that. When the app instructed me to park the truck and take a picture for "the next family to find it easily," I think I misunderstood where I was supposed to park, probably because I misread the either sign or the app or both. I parked it in what appeared to be staging area with numbered spaces on the asphalt. As I finished uploading the picture, the u-haul associate came out and over to me, and said, "I'll take the keys and finish up since you didn't park it where the sign said to." I said, "Oh my bad. I think I might have gotten confused between what the sign and the app said, and messed it up." He said, "Yeah, well, the sign says to park it over there." I said, "Right, that's why I'm saying sorry, because I've got a lot going on in my head right now, and I think I made a mistake." He said, "I don't care. The sign says where to park it." I said loudly, "Look man, maybe don't be so pissy. I've got a lot going on in my head, because I've got someone in my family who is dying right now, "I don't give a FUCK!" he said. Then we got in a shouting/cussing match. I ended up going into the store to angrily inform the other uhaul employee what had transpired. When I finally sat down in the car, i broke down and cried. he made a stressful enough time in my life a whole hell of a lot more painful, because I had a difficult time sifting through two different sets of directions and I parked a truck in the wrong spot.

Matthew M. 
Évaluation :
5

Outstanding

Robert C. 
Évaluation :
5

Just dropped off here, but was very efficient and personnel were helpful.

Justin B. 
Évaluation :
1

I was way overcharged and this unacceptable! Never use this location

James G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Geoffrey E. 
Évaluation :
4

Bunch of magazines and dried flowers left in trailer

Michaelwilliam J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Z. 
Évaluation :
1

I am disputing a charge. I was in the parking lot for 20 min for drop off. Then gave the clear the keys he said he would check me in before 2 pm. I then get a bill saying I was checked in at 443. 🤬🤬

Barbara P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Went perfectly for what and the way I did it.

Terryjames M. 
Évaluation :
1

We turned our trailer in a day early. They did not process the paperwork till 2 days later & charged us late fee! They refused to correct the mistake so UHAUL stole 60,00 $ from us so we'll be looking elsewhere next trip! We will publicize your dishonesty!

Debra G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Antwan B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawn G. 
Évaluation :
1

Was charged 60 dollars for a gas fee even though it was brought back with the correct amount of gas. I was reimbursed but I would make sure you look at your bill closely.

samantha R. 
Évaluation :
5

O luck improvement might be is to add more employees, Had to wait over 30 minutes to rent a trailer, That's just to get to the front of the line. Happened on all my rentals at this location,

Dennis S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Davidlouis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bigirimana A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gordon Jay K. 
Évaluation :
5

good people

Juan P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NATHANAEL QUINN W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

COREY OSHANE M. 
Évaluation :
5

Location was great because it is near my home. All employees were very nice, cordial and very helpful. Even on my phone conversation regarding my rental. Was VERY busy picking up our Cargo van, but the service went rather fast to get everyone taken care of in a timely manner. I've had a nightmare of a time WAY in the past, but would recommend this location to anyone. Thanks for the exceptional service this time, to all of you!

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dale R. 
Évaluation :
5

I could not have asked for better service and helpful, understanding counter guys. What I needed was right there and immediately taken care of no waiting for my truck or supplies. For those with negative reviews, maybe you have never worked retail. I used this location 3 times and other locations many time. UHAUL will always be my go to for moving and packing needs. Thank you Matthew and fellow customer service gentleman (sorry didn't catch all your names) at the 2720 Burlingame location.

Sharon V. 
Évaluation :
3

Very slow check out process. Need to get us on the road. Too much down time.

david C. 
Évaluation :
5

Except a long wait time to talk to someone, it was a very good experience.

Dennis S. 
Évaluation :
5

Everything went good for me!

David N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Samuel M. 
Évaluation :
5

Their seemed to be a training issue on one employee. Perhaps he was just new. The computer system seemed to dumbfound him.

Dennis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nina G. 
Évaluation :
2

When I went to pick my truck up they double booked the truck. They fixed this but when I check the fuel level it was at 1/4 of a tank. My dad and I put 12 gallons in the truck and only drove 60miles and they still charged me a fuel fee adding up to 54 $. Not happy

Jordan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bayleigh G. 
Évaluation :
5

Staff were busy, professional, and well organized. Thanks

RAFAEL XAVIER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica O. 
Évaluation :
4

Sabrina and Rick were friendly, professional, and calm as they handled internet failure that delayed my pickup.

Amanda W. 
Évaluation :
2

Gentleman was helping us and then answered a phone call. We didn't know he answered it and he completely ignored us for 45 mins. The uhaul wasn't swept when we drove it off the lot and We used a little under half a tank and was charged 87$ got us from point a to point b but we will not be using these services again

Derektyler R. 
Évaluation :
5

Easy drop-off. Thanks!

Lewis H. 
Évaluation :
2

I would not recommend uhaul at all, I had a pickup scheduled for 3pm and did not get my rental until 530, the mobile app was not working well, the guy at the store couldn't help me fix it or correct any of the issues, he then referred me back to the mobile app the mobile app then took forever the mobile then referred me to contact uhaul, I had provided my CC and my license over 10 times through my whole experience, I had scheduled a pick up for 3 pm cause I needed it at 3pm not 530pm, simply said NEVER AGAIN!

Sylvia O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lois F. 
Évaluation :
3

You need more people working the counter. Both during my pickup and drop off the wait time was long. This is not the fault of Rick who was working things as fast as he could, just that you do not have enough staff.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shontella T. 
Évaluation :
5

Nothing.

Donald D. 
Évaluation :
5

Very friendly & helpful staff!! Thank You!!

Melissa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

No gas bad drop off location

Ronald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald A. 
Évaluation :
3

You charged me for gas after I filed the truck up and actually put more in then I had at pickup. I did not check the box for your insurance in fact, I specifically DID NOT WANT IT. I would never recommend this location nor your company to anyone. I feel this is predatory practices and lacking integrity from such a large company.

Dan C. 
Évaluation :
1

I waited in the lobby for about 10 minutes before someone finally came out to help me. Then when he came out he criticized be for being there 4 minutes before they close when I had been standing there waiting for a while. All the other locations that I tried had incorrect hours online and all had nobody in the office. I was sent away because a place didn't have a 15ft available and when I showed up at the other one it was empty and closed down. Not sure what's going on but people should probably update their hours.

Lucas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan W. 
Évaluation :
4

no improvement needed. The people there are professional, the little guy about 40 years old is a real hustler, and busts ass to help you. yes, sometimes they are busy, but you can't expect them to have extra help just for the few times when a bunch of people show up at the same time. my hats off to Burlington by 28th street street U Haul.

Brettwilliam C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachariahasher G. 
Évaluation :
5

The guy I worked with was very knowledgeable and professional. the trailer I rented towed beautifully

Robert H. 
Évaluation :
1

Charged me over 1 000 $for 20 miles... and its a full thing to get the money back! YOU GUYS SUCK!!

Ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt P. 
Évaluation :
4

The guys working were hardworking even when the line kept getting bigger and bigger. Very helpful manager. I had some issues with my online check in but he made sure I got what I needed.

holli I. 
Évaluation :
2

Understaffed when I checked in. Vehicle was not filled with gas when I picked it up and billing in reference to miles driven was wrong

Ronald S. 
Évaluation :
2

Waited inside for 15 minutes. No one was around to help us.

Jennifer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen P. 
Évaluation :
4

Very positive experience. I'm glad I chose this U-haul location. My only complaint would be that the truck was not swept out when I picked it up, and there were alot of remnants of plants from whomever used it before me. It was an easy fix for me to get a push broom in there, but wish it had been done prior. Otherwise no issues in the whole process.

Bradley B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Omar R. 
Évaluation :
1

I'll never do business with Uhaul.

Corey G. 
Évaluation :
5

Everyone was very friendly and helpful

Kimberly T. 
Évaluation :
5

Great place highly recommend

Todd B. 
Évaluation :
5

Nothing, service was excellent.

Jimmiejohn L. 
Évaluation :
5

Professional and down to earth

DAVID ROMAN H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Timothy Michael W. 
Évaluation :
4

The trailer i had leaked and lots of my stuff got wet boxes were falling apart because it rained.

Tena F. 
Évaluation :
1

Gas wasnt correct Customer service took a pic of my credit card vechicle wasnt clean. Manager has not contacted back about issues.

Latoya S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Blakemartin B. 
Évaluation :
5

NOTHING

DOUGLAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody W. 
Évaluation :
5

The employee that help me was friendly and professional and deserves a pay raise. He was the only employee there when I picked up my rental.

Eli N. 
Évaluation :
5

People were great... don't change anything.

William A. 
Évaluation :
1

Short story: Seems the closers maintain a standard for the crappiest customer service ever. In factâ€" It's completely none existent!! Long story: I had a 6:30 pickup. A gentleman employee walking out of the front door asks if I needed help. I told him I had a reservation to which he responds they're only accepting cash because the credit card systems are down. Now, I found it inconvenient that I was not called since I did not intend on paying cash but I said thanks I would be back. The store closes at 7PM so I had to run to an ATM. By the time I got back we had about 15 minutes before the store closed. The first 5 minutes I waited in the empty lobby. When he finally came in and began checking me in we get to discussion of payment and he then chooses to state there was a 100 $deposit for cash payments. Are you kidding me?! I asked why he couldn't tell me that before I left to go get cash to which he insisted he did. Um, sir we stood outside the door for a hot second when you turned me away with your sad news of no cards. No ya DIDNT. By this time it's five minutes to close so I didn't have enough time to get a deposit. I moved my reservation to the next morning and the guy with the fancy cane was there ready to help me out with a smile. Granted he forgot my dollyâ€"which I noticed when I got the rental to where I was moving from but I called and they were happy to note my account so I wouldn't get additional charges. Later that day, after my move I return my truck. I wanted to speak with a rep to verify I wasn't going to get a charge for the dolly since they ran my card before I took it and we just proceeded the move without it. There were two people working. One guy followed me in, took my keys and said I was set. I asked him if he could verify that the dolly situation was squared away and I wouldn't have additional charges on my account. This man sighed and told me the other guy would help and walked into the realm of “employees only”. Well “the other guy” didn't make his way back into the lobby until about 15 minutes later. By then there were about three other people beside myself are also awaiting service. He says “damn y'all all really waited?” One of the people asked if they would be able to get a fill on their propane. This rude employee a ays “if you want to wait you can. I might get to it but we're closed in 5 minutes.” Moral of the story: Don't go to Burlingame location if you're in the Wyoming area.

Ramona J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRETTE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall B. 
Évaluation :
2

I'm sure the situation was that they did not have enough employees working the day after Xmas. There was 1 employee to start - we were in line for almost and hour and a half. We even completed the on-line check in - but it did not make a difference. What is the point behind the on-line check-in if you can't just get what you've rented. Anyway, the poor guy who was left to do the job completely on his own, checking people in and then getting the equipment for each person made for a painful wait. Then another employee came in who apparently was in a car accident the day or two before - he could barely function. We were concerned for his health. It was very unorganized and I felt bad for the employees. But the real issue is the on-line check-in. It would seem to me that if you check-in - the only thing you should have to do is show your id, they print out the paperwork and bam you are on your way. We had difficulty with giving him a contact person - the first one was 'wrong' which made no sense as there was no explanation as to what that meant. Would highly recommend improving on the on-line check-in

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD C. 
Évaluation :
3

System for drop-off was a little confusing, though it appeared only one person was working and it was in fact dark, so I do not blame that on U-Haul or staff. Individual that came out to help (orange beanie and cane) was extremely pleasant and helpful and make the drop-off experience easy and fast.

Devon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian J. 
Évaluation :
4

Hire more staff.

Robert K. 
Évaluation :
3

More then one cashier at a time. Lines get way too long and then it starts getting crowded.

Hadassah B. 
Évaluation :
3

The slider door was sticking. Seemed like it was binding which made it hard to open and close.

Luke P. 
Évaluation :
5

Merci.

Patrick W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia C. 
Évaluation :
2

I only need until for 2 weeks, and when I went to cancel the man said ok, then I got a bill, call uhaul and they said the would email management. I asked for a copy and was told it was an inter office email so I could not get one. fast forward 30 days and another invoice! I took it back into the store and I hope that it has been cancelled correctly. Ugh. Not really expecting to refer people there... it is even very close to home.

Ann M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian b.  |  Expérience générale 
Évaluation :
1

The check in process was fine. After getting a flat 9 mins from our location we had to wait 5 hours for roadside assistance because not only did it take almost an hour to just get a hold of someone they got our location wrong sent after waiting 2,5 hours then had to wait another hour for a guy when the job took less then 5 mins to fix. The office was poorly staffed and the assistance line was overwhelmed and understaffed.

Dustin W.  |  Premières impressions 
Évaluation :
2

It took a long time to access my belongings towed while in hospital. Uhaul put my stuff in storage and then charged me for it instead of allowing me to retrieve my belongings. My relationship w Uhaul sucked.

valerie b.  |  Expérience générale 
Évaluation :
1

Every time I have to go to my storage I have to have someone open it for me because when I put my code in it says access denied.

Antionette L.  |  Online Move In 
Évaluation :
1

When I first got the storage I purchased a lock and it was not given to me. Had to go to the dollar store and get one. The only helpful people there was were the regular workers and the guy asst mgr

Lydia T.  |  Expérience générale 
Évaluation :
5

The play is and everything else was perfect thank you for your service and hospitali

jodell B.  |  Expérience générale 
Évaluation :
5

No additional comments

ryan w.  |  Expérience générale 
Évaluation :
5

If you are looking for an excellent place look no further and visit this awesome location!!!

Shaun h.  |  Expérience générale 
Évaluation :
5

Customer service was phenomenal .The staff Was very helpful step by step instructions. Will be returning soon. Merci encore.

Renita N.  |  Premières impressions 
Évaluation :
1

The storage facility was supposed to be securely locked indoors, but for months if you turned the handle to the security door upwards it would open without the key card. I reported this several times.

Carter M.  |  Expérience générale 
Évaluation :
1

Staff at the Burlingame facility were very unprofessional. They were not welcoming and not interested in providing quality service. Customers kept getting passed around. Camera in storage faced wall.

Alan C.  |  Premières impressions 
Évaluation :
1

I was lie to from the 8 hundred number for the uhaul reservation lady said that I would have a storge place XL I asked for when I got there it was not one available, so I had to wait four days, it

mildred t.  |  Expérience générale 
Évaluation :
2

The storage units on line aren't even the way the units truly are in person‼️‼️ And I was told I HAD to purchase a U-Haul lock. This will be my first and last time renting anything U-Haul.

Ramona D.  |  Premières impressions 
Évaluation :
1

Not only did they need to on storage so when I drive for 13 hours to unload, I could not! Forcing me to leave the 20' truck and trailer. The cell to call if I has a problem this will not allow me to

Brenda R.  |  Expérience générale 
Évaluation :
5

No comment

Charles F.  |  Expérience générale 
Évaluation :
5

Uhal provided excellent service to me as a customer at the Burlington street location in Wyoming Michigan.

Alfreda L.  |  Expérience générale 
Évaluation :
1

Did not use

Mike R.  |  Réservation 
Évaluation :
5

I found it to be A great place too Store my belonging Just all aaaaaaa God bless every body That work their christa Was super she should Area manger

jeff f.  |  Expérience générale 
Évaluation :
5

Have a great day!

brian n.  |  Expérience générale 
Évaluation :
5

Everything was great 👍

paul d.  |  Expérience générale 
Évaluation :
1

There were problems every step of the way and we did not end up with what we were promised.

hannah t.  |  Expérience générale 
Évaluation :
1

There storage unit was not what I reserved. False advertisement and fraudulent ways of action.

jens p.  |  Expérience générale 
Évaluation :
3

The manager Lisa was very very rude and unprofessional she made inappropriate comments about my personal account load and in front of a store full of customers and proceeded to argue with me.

Shannica T.  |  Expérience générale 
Non reviews have been submitted for this location.

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