Customer Reviews for U-Haul Moving & Storage at Burlingame

6 655 évaluations

2720 Burlingame Ave SW   Wyoming, MI 49509
(N Of 28th St)

(616) 538-8020

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(616) 538-8020

2720 Burlingame Ave SW
Wyoming, MI 49509
(N Of 28th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Nothing against the people that work at this Uhaul, but the trailer I rented Leaked horribly, The back door was a real pain to close, The side walls had no real way to attach any bungee cords and or straps. The brakes did not function, (I got an error on my dash, my truck has a towing feature) And it was dirty inside The people at the facility were great, but the equipment was rough, I work in the transportation industry, and I know right now parts are extremely hard to get, but that trailer was beat up..

Mark S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Angel Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven K. 
Évaluation :
5

Pete was very helpful. Another location was unable to keep my reservation and I was transferred to this location.

Tracy V. 
Évaluation :
5

Liked the after hours drop off option and the app to confirm it.

Duane H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
5

My only critique is that the passenger side mirror on the 15-foot truck was loose and kept shifting so that I could not use it.

Mark B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hunter H. 
Évaluation :
5

Everything was quick, easy and efficient.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill B. 
Évaluation :
5

very helpful employess

Todd V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Uri G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
4

The braking system on the car hauler we rented didn't appear to be working.

RobinJennifer D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Austin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lexi S. 
Évaluation :
5

Employees were very welcoming and helpful

Megan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICK P. 
Évaluation :
1

truck smelled like cigarettes, my return wasn't processed for two hours after I returned it and I was charged extra and had to contact customer support for a refund.

Kevin V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George C. 
Évaluation :
4

Nice facility however it was very full and limited space to park vehicle especially for vehicles that arrived after hours

Caleb S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles O. 
Évaluation :
5

Very helpful and friendly staff

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
3

The trailer had a LOT of leakage and quite a bit of my son's stuff was soaked by the time we got back to Ohio.

Brian D. 
Évaluation :
4

Check out of trailer went well…upon return, the lone U Haul agent worked valiantly handling many challenging tasks but he was overwhelmed. Hire/have more personnel available at busy times.

Richard H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andy Y. 
Évaluation :
5

The manager who helped me was great. I think his name was Ryan.

john A. 
Évaluation :
5

Fast, friendly

Fransisca S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHEN G. 
Évaluation :
1

there are two employees who gave me a hard time they denied me the reservation that I had luckily I had a message that they had sent me and a third employee who speaks Spanish helped me a lot and recovered the reservation that one of them had deleted

Jose G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Daniasia W. 
Évaluation :
5

The 10' truck was just what we needed! Thank you.

Michael D. 
Évaluation :
1

Still spamming me and letting random people use my account that don't even have a name remotely close to mine.

Melissa M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve U. 
Évaluation :
3

The man who checked me in was very rude and not friendly. He cussed at the printer and made me feel like an interruption. He was heavy set with blue hair and definitely was not familiar with hygiene. Not a great experience. The van I rented was good.

Rob A. 
Évaluation :
5

I've rented from uhaul plenty of times and have had a whole slew of interesting experiences. This time though has to be the best uhaul experience I've ever had. It was smooth, organized and I was in and out super quickly!

Marla F. 
Évaluation :
2

The original location was Plainfield. They gave my reserved truck away just before I got there. This location was much further away. The truck was dinged up, the brakes made noises and were squishy. It crackled while trying to accelerate. The road noise was more than normal for a uhaul. It was a poorly maintained vehicle.

Nathan H. 
Évaluation :
3

The check date on the emailed receipt was actually the day after I turned the vehicle in. Other than that everything was great. Merci.

James H. 
Évaluation :
1

Inside of the uhaul was dirty, there was supposed to be a dolly inside, the people were unprofessional, when we returned the truck the people didn't even go look at it when I came to get the truck they wouldn't show us we're it was we had to find it are selfs. Other U haul place I have been to they go get the truck when you return they make sure everything is good. They shouldn't be swearing in front of customers!

Troy J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monnet T. 
Évaluation :
4

Have phone mount available to use for GPS. Difficult to drive something that large and hold phone at the same time or balance it on dash, especially in big cities with a lot of traffic and highway changes. Have in the contract that the customer will be charged if the truck is returned without it. I also had difficulty with the cup holders. My drinks kept falling out in bumpy stretches.

Jessica B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elisha Z. 
Évaluation :
5

Excellent service à la clientèle

beatrice P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R. 
Évaluation :
4

the customer service was very fluid and I was in and out very quickly

paul N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fransisca S. 
Évaluation :
5

Customer service was very pleasant and professional. Store was clean no problems I was in and out on time.

THERESA J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hannah W. 
Évaluation :
2

The truck they gave us was awful!! It was super slow and made a very loud noise when accelerating. This was a very stressful situation for me!

Dixie A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dea H. 
Évaluation :
3

I went to pick up my trailer and was an hour early apparently and paid an extra for a full day. I thought my pick up time was 4 vut it was 5. Noone said anything about it and when I asked why my total was $80 I was then told "you're here early" so you're charged for an extra day. My mistake of course but someone could have said something about it instead of charging me an extra $30.

Stephen A. 
Évaluation :
5

Very good experience. Thank you

SCOTT ALAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Murielle A. 
Évaluation :
2

Needs better employees , I had to wait ten minutes before they knew I was even there . The truck I got sounded like the transmission was going out . And the brakes were making noises and hard to stop

alisia P. 
Évaluation :
5

Nothing, they where kind and very helpful. Perfesional.

Kelly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phillip B. 
Évaluation :
5

Easy return. Staff was very friendly & efficient while detaching auto transport trailer.

Erica T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ganna B. 
Évaluation :
5

Johnathan was friendly and helpful

Sandra N. 
Évaluation :
5

This U-haul location has very friendly and knowledgeable staff that worked very quickly and efficiently to get my rental needs completed. I would definitely recommend this U-haul location to my friends and family!

Leatha F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIG PAUL K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josh W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy H. 
Évaluation :
1

I cried on the phone with Uhaul, waiting 2 hours for a truck that was rented out from under me. I was accused of being late when I was on the phone with the company for those 2 hours, and in the parking lot. When I finally got the truck, several hours late, I was put under time constraints for another family. I am very disappointed at the complete lack of concern at every point of contact: calling the office, put on hold for 25 minutes, cold transferred to corporate, my order being cancelled, re-entered to a different location, being scolded for being late, while being told my rental time is cut in half. There was no attempt to resolve the issues I experienced, and was pushed off for the next customer.

CATHERINE V. 
Évaluation :
3

The truck broke down when I was 3-1/2 hours from home. Trying to get in touch with roadside assistance was horrible. Your phone system is a joke. When I got the truck back home, the U-Haul Rep did not offer a fair deduction for the equipment failure that caused me to travel 7 hours there and back to the other side of the state to finish my deliveries. I would bet the previous renter had issues and you did not fix them.

STEVE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B. 
Évaluation :
5

Ryan Miller and his staff were AMAZING. They were fast and friendly and answered all my questions. They even moved my pick up time for me more then once when my plans had a glitch in them. THANKS MILLER AND TEAM!!!

Kathry C. 
Évaluation :
5

Staff excellent

Jeffrey D. 
Évaluation :
5

Customer was great

Vinita M. 
Évaluation :
4

Check-in process for after-hours drop off besides key drop in Dropbox was not explained. Good service otherwise for a staff that was overworked, at least at time we were there.

richard M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keturah R. 
Évaluation :
5

Customer service was great, I don't know what you can do to improve!

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel G. 
Évaluation :
3

Had to wait to get my service finished and get the stuff put back on my card.

Brandon S. 
Évaluation :
1

The trailer I was given had to have been 25 years old. The lights did not work. Staff was very unfriendly, unhelpful, and made me feel like I was an inconvenience to them as I waited in line to be helped.

Dan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrianna D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Takeshia S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Naomi A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy V. 
Évaluation :
5

Could not have been better....!

William J. 
Évaluation :
1

Once again, UHaul corporate changed my drop off location. You know what isn't fun after you move? Loading your car, taking the truck and trailer to the printed location, unloading your car, getting told you have to go 15 miles away to drop the equipment off despite no one telling you or updating the contact, loading your car, driving the 15 miles, and STILL get charged for an additional 2 miles. Will NEVER do business with UHaul again.

John K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Casilda M. 
Évaluation :
1

The truck drove terrible. The tire pressure light came on so it swayed very bad while on the highway. I called roadside and they said it would be 3 hours before they could get to me. I tried to finish the moving But it took forever due to how the truck was driving. I ended up using more miles because I had to get off of the highway. I took the car back and they only comped a 20 dollar refund which didn't make sense because the rental was terrible and dirty and with the tire pressure being way off I had to drive off of the highway and around my destination taking up more time.

Erica T. 
Évaluation :
5

Truck had smell & needs to be clean but over all fast service

terah L. 
Évaluation :
3

I am fully aware of liability issues, but they did not even bother to help guide me getting the car on the transport which caused me to drive the car over the rails of the transport and caused another $250 in towing fees. This could have been easily avoided. I was not asking for them to drive the car, just tell me if the car was straight and when to stop.

Miguel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael A. 
Évaluation :
4

If it weren't for Jerad's help, I would not have had a storage facility. You are lucky to have him as an employee. I truly think without him, your facility would not be what it is. Thank you.

KIM D.  |  Premières impressions 
Évaluation :
2

Hinges kept messing up, there were times I couldn't get into or lock my unit. I felt someone was trying to get into my unit and no one did anything about it at all.

amanda S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven A.  |  Online Move In 
Évaluation :
5

Everyone was cool and down to earth thanks

Marcus S.  |  Expérience générale 
Évaluation :
2

Girl gave us a unit with stuff in it...it took about an hour for her to figure it out and switch us....then first payment was in system wrong

Angela R.  |  Expérience générale 
Évaluation :
2

This is a very strange place. As you drive up you can see the doors for the storage units on the outside of the building, each with a unit number marked on it. But once you are there, it turns out they are fakes - just painted on a blank wall. The actual units are inside. A sign says that there is heat to keep it from dropping below 45 degrees, so if you have something that shouldn't freeze and the heater actually works that would be a good thing. The manager rented me a unit, had me pick a PIN and then led me to it. First he taught me to enter my PIN on the Check In/Out keypad, and then do it again on the Open Door keypad a few feet away. There's a notice on the Check In keypad that if you don't check out again when you leave, they will charge you a penalty fee. Then he told me I was in Section D, and led me to a staircase going up! I asked if there was a way to load in without climbing stairs, and he said there was a loading dock out back. The hallway needed someone to sweep and pick up empty bottles and such. The unit itself was swept clean, and was empty except for the rat poison dispenser. I don't know if every unit got one, or if I was just lucky. When I was ready to load in I parked at the loading dock and lifted my boxes up to it from my car. I used my PIN at two keypads to get in, opened the door - and there was a steep ramp leading from the dock to the storage level! There were carts I could use, at least. There were notices on them that I would be charged a penalty fee if I didn't put them back where I found them. I also saw that there were storage units along the ramp, the doors were at the same height as all the others, which meant that the bottom of the doors were anywhere from half a foot to four feet higher than the place you'd stand to load into them. You'd need a ladder to enter. Uh... A couple times I used the front door to enter the building instead of the loading dock. I did my business and then the door wouldn't let me out again! I tried crashing it open hard (I am not a light guy) and several different ways, but it wouldn't open. The first time this happened, I went and told the manager, and he said he knew there was a problem but they weren't able to get it fixed, and I should do whatever I had to get out when I needed to. The second time that I couldn't get it openI went out a door marked Emergency Exit Only, which took a lot of force but did open up eventually. There was a sign on it that anyone going out of it without an Emergency would be charged a penalty fee.

Gerald E.  |  Expérience générale 
Évaluation :
3

Physical access to my unit in door D is quite difficult for heavy items. The carts help, but the ramp is very steep. Getting the items to the bottom of the ramp is also a challenge unless you are using a truck that matches the dock height.

Gerald E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjila G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARSHA K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jenna A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eunice C.  |  Premières impressions 
Évaluation :
3

The general manager, Ryan, was rude and unhelpful. However an employee named Jared was amazing and bent over backwards to be helpful and problem solve when the computer system for self-storage wasn't working. He was apologetic for the behavior of his manager and did a great job smoothing things over with customers when his boss was rude and impatient with them. That kid deserves a raise.

ryan b.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Antwan B.  |  Premières impressions 
Évaluation :
2

I only need until for 2 weeks, and when I went to cancel the man said ok, then I got a bill, call uhaul and they said the would email management. I asked for a copy and was told it was an inter office email so I could not get one. fast forward 30 days and another invoice! I took it back into the store and I hope that it has been cancelled correctly. Ugh. Not really expecting to refer people there... it is even very close to home.

Ann M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian b.  |  Expérience générale 
Évaluation :
1

The check in process was fine. After getting a flat 9 mins from our location we had to wait 5 hours for roadside assistance because not only did it take almost an hour to just get a hold of someone they got our location wrong sent after waiting 2,5 hours then had to wait another hour for a guy when the job took less then 5 mins to fix. The office was poorly staffed and the assistance line was overwhelmed and understaffed.

Dustin W.  |  Premières impressions 
Évaluation :
2

It took a long time to access my belongings towed while in hospital. Uhaul put my stuff in storage and then charged me for it instead of allowing me to retrieve my belongings. My relationship w Uhaul sucked.

valerie b.  |  Expérience générale 
Évaluation :
1

Every time I have to go to my storage I have to have someone open it for me because when I put my code in it says access denied.

Antionette L.  |  Online Move In 
Évaluation :
1

When I first got the storage I purchased a lock and it was not given to me. Had to go to the dollar store and get one. The only helpful people there was were the regular workers and the guy asst mgr

Lydia T.  |  Expérience générale 
Évaluation :
5

The play is and everything else was perfect thank you for your service and hospitali

jodell B.  |  Expérience générale 
Évaluation :
5

No additional comments

ryan w.  |  Expérience générale 
Évaluation :
5

If you are looking for an excellent place look no further and visit this awesome location!!!

Shaun h.  |  Expérience générale 
Évaluation :
5

Customer service was phenomenal .The staff Was very helpful step by step instructions. Will be returning soon. Merci encore.

Renita N.  |  Premières impressions 
Évaluation :
1

The storage facility was supposed to be securely locked indoors, but for months if you turned the handle to the security door upwards it would open without the key card. I reported this several times.

Carter M.  |  Expérience générale 
Évaluation :
1

Staff at the Burlingame facility were very unprofessional. They were not welcoming and not interested in providing quality service. Customers kept getting passed around. Camera in storage faced wall.

Alan C.  |  Premières impressions 
Évaluation :
1

I was lie to from the 8 hundred number for the uhaul reservation lady said that I would have a storge place XL I asked for when I got there it was not one available, so I had to wait four days, it

mildred t.  |  Expérience générale 
Évaluation :
2

The storage units on line aren't even the way the units truly are in person‼️‼️ And I was told I HAD to purchase a U-Haul lock. This will be my first and last time renting anything U-Haul.

Ramona D.  |  Premières impressions 
Évaluation :
1

Not only did they need to on storage so when I drive for 13 hours to unload, I could not! Forcing me to leave the 20' truck and trailer. The cell to call if I has a problem this will not allow me to

Brenda R.  |  Expérience générale 
Évaluation :
5

No comment

Charles F.  |  Expérience générale 
Évaluation :
5

Uhal provided excellent service to me as a customer at the Burlington street location in Wyoming Michigan.

Alfreda L.  |  Expérience générale 
Évaluation :
1

Did not use

Mike R.  |  Réservation 
Évaluation :
5

I found it to be A great place too Store my belonging Just all aaaaaaa God bless every body That work their christa Was super she should Area manger

jeff f.  |  Expérience générale 
Évaluation :
5

Have a great day!

brian n.  |  Expérience générale 
Évaluation :
5

Everything was great 👍

paul d.  |  Expérience générale 
Évaluation :
1

There were problems every step of the way and we did not end up with what we were promised.

hannah t.  |  Expérience générale 
Évaluation :
1

There storage unit was not what I reserved. False advertisement and fraudulent ways of action.

jens p.  |  Expérience générale 
Évaluation :
3

The manager Lisa was very very rude and unprofessional she made inappropriate comments about my personal account load and in front of a store full of customers and proceeded to argue with me.

Shannica T.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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