Customer Reviews for U-Haul Moving & Storage at Burlingame

6098 évaluations

2720 Burlingame Ave SW   Wyoming, MI 49509
(N Of 28th St)

(616) 538-8020

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(616) 538-8020

2720 Burlingame Ave SW
Wyoming, MI 49509
(N Of 28th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vern A. 
Évaluation :
3

The general manager, Ryan, was rude and unhelpful. However an employee named Jared was amazing and bent over backwards to be helpful and problem solve when the computer system for self-storage wasn't working. He was apologetic for the behavior of his manager and did a great job smoothing things over with customers when his boss was rude and impatient with them. That kid deserves a raise.

ryan b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew P. 
Évaluation :
5

The shifting on the automatic truck needed some repair work. It was clean and did the job but you had to "fiddle" with the shifter to get it to go into gear at times. Otherwise, no issues and it won't stop us from using uhaul again

Wade K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Leeann M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MACKENZIE SUE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
5

Everything was good!

JACOB JUNIOR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HILLARY T. 
Évaluation :
4

Do accurate reading of mileage

William M. 
Évaluation :
2

Listen I was charged for miles that I had to drive back to the facility for because the truck was not clean the guy cleaned it he was nice about it when I returned it I told them to take off 10 miles because the truck smell so bad I see why the windows was down and also we had to switch out my van reservation for the truck he put the wrong receipt in my paper it stated that the gas hand was on a half but it was on E so I had to put 20 in and they said they don't replace gas but I'm this case it should be cause I didn't make the mistake and they said the reason the truck smelled and was dirty was because it just came from the shop.I have pictures they didn't want to see that I will never give uhaul my business again and I was a returning customer this company was my go to and where people I send to this location but we will never come back sells will drop for this location

Nishalashae G. 
Évaluation :
2

Number of returned trucks formed a line blocking the main entrance making it difficult to get the truck in the parking lot. Since the line was already full, it wasn't clear where to leave the truck. It was also poorly lit for a night time drop off. App process for return was nice and efficient.

Jasonhamilton R. 
Évaluation :
3

Hire more staff

Eric S. 
Évaluation :
5

Things went well. I was very pleased at how quick the Customer Service Rep got me on the road.

Steven J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francisca G. 
Évaluation :
4

This was a smooth pickup and dropoff transaction. Well done!

Christian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY THOMAS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

none

Jerry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXANNE B A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
5

Your agent here also confirmed that personal insurance typically covers UHaul rentals and that I could have called my agent on the spot. But it was Saturday morning when I picked up the truck, office is closed and I didn't have personal information in my phone. You should give your employee at this location a raise! Put more money in the pockets if your ground workers who are actually doing the work and serving customers like me, and a little less into bonuses for your upper management sitting in your offices and thinking of little ways to scam me out of 30 $!! I mean this! I am a CEO of my own global company that is working in over 30 countries and don't do this kind of thing. Thank you for considering both my request and recommendation. Doug Seebeck

Douglas S. 
Évaluation :
3

I was not able to pick up my first reservation, how do I get my 50 $?

Nicholas R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Madia A. 
Évaluation :
5

Outstanding experience! Thank you for having the truck size we needed on such short notice.

Scott H. 
Évaluation :
4

Not to be wait services for long time.

JEAN-PAUL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stanley A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy N. 
Évaluation :
4

More customer service reps to move line along, but that's not a deal beaker.

Robertlee R. 
Évaluation :
2

The gentleman who helped us was friendly and overworked. I needed to wait about twenty minutes to be helped.

Nicholas O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

crystal N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
1

I wanted a big truck because I was going to move heavy stuff and I really needed the ramp. But we couldn't be able to use it because it was stuck. We had to carry everything ourselves. They should inspect the trucks before renting them.

Blancaesthela O. 
Évaluation :
2

I used my truck to move a close family member to their hospice home since they found out they are sick and have less than six months to live. When I returned my truck, i stopped under the awning and read the sign that said to wait for an employee during open hours. I waited for eight or nine minutes, and as I was in a hurry to get back to tasks concerning my sick family member, I read some more of the sign to see what else I could do to get it done more quickly. The sign seemed to say I could use the mobile app to complete the return, so I started to do that. When the app instructed me to park the truck and take a picture for "the next family to find it easily," I think I misunderstood where I was supposed to park, probably because I misread the either sign or the app or both. I parked it in what appeared to be staging area with numbered spaces on the asphalt. As I finished uploading the picture, the u-haul associate came out and over to me, and said, "I'll take the keys and finish up since you didn't park it where the sign said to." I said, "Oh my bad. I think I might have gotten confused between what the sign and the app said, and messed it up." He said, "Yeah, well, the sign says to park it over there." I said, "Right, that's why I'm saying sorry, because I've got a lot going on in my head right now, and I think I made a mistake." He said, "I don't care. The sign says where to park it." I said loudly, "Look man, maybe don't be so pissy. I've got a lot going on in my head, because I've got someone in my family who is dying right now, "I don't give a FUCK!" he said. Then we got in a shouting/cussing match. I ended up going into the store to angrily inform the other uhaul employee what had transpired. When I finally sat down in the car, i broke down and cried. he made a stressful enough time in my life a whole hell of a lot more painful, because I had a difficult time sifting through two different sets of directions and I parked a truck in the wrong spot.

Matthew M. 
Évaluation :
5

Outstanding

Robert C. 
Évaluation :
5

Just dropped off here, but was very efficient and personnel were helpful.

Justin B. 
Évaluation :
1

I was way overcharged and this unacceptable! Never use this location

James G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Geoffrey E. 
Évaluation :
4

Bunch of magazines and dried flowers left in trailer

Michaelwilliam J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Z. 
Évaluation :
1

I am disputing a charge. I was in the parking lot for 20 min for drop off. Then gave the clear the keys he said he would check me in before 2 pm. I then get a bill saying I was checked in at 443. 🤬🤬

Barbara P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Went perfectly for what and the way I did it.

Terryjames M. 
Évaluation :
1

We turned our trailer in a day early. They did not process the paperwork till 2 days later & charged us late fee! They refused to correct the mistake so UHAUL stole 60,00 $ from us so we'll be looking elsewhere next trip! We will publicize your dishonesty!

Debra G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Antwan B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawn G. 
Évaluation :
1

Was charged 60 dollars for a gas fee even though it was brought back with the correct amount of gas. I was reimbursed but I would make sure you look at your bill closely.

samantha R. 
Évaluation :
5

O luck improvement might be is to add more employees, Had to wait over 30 minutes to rent a trailer, That's just to get to the front of the line. Happened on all my rentals at this location,

Dennis S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Davidlouis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bigirimana A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gordon Jay K. 
Évaluation :
5

good people

Juan P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NATHANAEL QUINN W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

COREY OSHANE M. 
Évaluation :
5

Location was great because it is near my home. All employees were very nice, cordial and very helpful. Even on my phone conversation regarding my rental. Was VERY busy picking up our Cargo van, but the service went rather fast to get everyone taken care of in a timely manner. I've had a nightmare of a time WAY in the past, but would recommend this location to anyone. Thanks for the exceptional service this time, to all of you!

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dale R. 
Évaluation :
5

I could not have asked for better service and helpful, understanding counter guys. What I needed was right there and immediately taken care of no waiting for my truck or supplies. For those with negative reviews, maybe you have never worked retail. I used this location 3 times and other locations many time. UHAUL will always be my go to for moving and packing needs. Thank you Matthew and fellow customer service gentleman (sorry didn't catch all your names) at the 2720 Burlingame location.

Sharon V. 
Évaluation :
3

Very slow check out process. Need to get us on the road. Too much down time.

david C. 
Évaluation :
5

Except a long wait time to talk to someone, it was a very good experience.

Dennis S. 
Évaluation :
5

Everything went good for me!

David N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Samuel M. 
Évaluation :
5

Their seemed to be a training issue on one employee. Perhaps he was just new. The computer system seemed to dumbfound him.

Dennis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nina G. 
Évaluation :
2

When I went to pick my truck up they double booked the truck. They fixed this but when I check the fuel level it was at 1/4 of a tank. My dad and I put 12 gallons in the truck and only drove 60miles and they still charged me a fuel fee adding up to 54 $. Not happy

Jordan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bayleigh G. 
Évaluation :
5

Staff were busy, professional, and well organized. Thanks

RAFAEL XAVIER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica O. 
Évaluation :
4

Sabrina and Rick were friendly, professional, and calm as they handled internet failure that delayed my pickup.

Amanda W. 
Évaluation :
2

Gentleman was helping us and then answered a phone call. We didn't know he answered it and he completely ignored us for 45 mins. The uhaul wasn't swept when we drove it off the lot and We used a little under half a tank and was charged 87$ got us from point a to point b but we will not be using these services again

Derektyler R. 
Évaluation :
5

Easy drop-off. Thanks!

Lewis H. 
Évaluation :
2

I would not recommend uhaul at all, I had a pickup scheduled for 3pm and did not get my rental until 530, the mobile app was not working well, the guy at the store couldn't help me fix it or correct any of the issues, he then referred me back to the mobile app the mobile app then took forever the mobile then referred me to contact uhaul, I had provided my CC and my license over 10 times through my whole experience, I had scheduled a pick up for 3 pm cause I needed it at 3pm not 530pm, simply said NEVER AGAIN!

Sylvia O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lois F. 
Évaluation :
3

You need more people working the counter. Both during my pickup and drop off the wait time was long. This is not the fault of Rick who was working things as fast as he could, just that you do not have enough staff.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shontella T. 
Évaluation :
5

Nothing.

Donald D. 
Évaluation :
5

Very friendly & helpful staff!! Thank You!!

Melissa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

No gas bad drop off location

Ronald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald A. 
Évaluation :
3

You charged me for gas after I filed the truck up and actually put more in then I had at pickup. I did not check the box for your insurance in fact, I specifically DID NOT WANT IT. I would never recommend this location nor your company to anyone. I feel this is predatory practices and lacking integrity from such a large company.

Dan C. 
Évaluation :
1

I waited in the lobby for about 10 minutes before someone finally came out to help me. Then when he came out he criticized be for being there 4 minutes before they close when I had been standing there waiting for a while. All the other locations that I tried had incorrect hours online and all had nobody in the office. I was sent away because a place didn't have a 15ft available and when I showed up at the other one it was empty and closed down. Not sure what's going on but people should probably update their hours.

Lucas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan W. 
Évaluation :
4

no improvement needed. The people there are professional, the little guy about 40 years old is a real hustler, and busts ass to help you. yes, sometimes they are busy, but you can't expect them to have extra help just for the few times when a bunch of people show up at the same time. my hats off to Burlington by 28th street street U Haul.

Brettwilliam C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachariahasher G. 
Évaluation :
2

I only need until for 2 weeks, and when I went to cancel the man said ok, then I got a bill, call uhaul and they said the would email management. I asked for a copy and was told it was an inter office email so I could not get one. fast forward 30 days and another invoice! I took it back into the store and I hope that it has been cancelled correctly. Ugh. Not really expecting to refer people there... it is even very close to home.

Ann M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian b.  |  Expérience générale 
Évaluation :
1

The check in process was fine. After getting a flat 9 mins from our location we had to wait 5 hours for roadside assistance because not only did it take almost an hour to just get a hold of someone they got our location wrong sent after waiting 2,5 hours then had to wait another hour for a guy when the job took less then 5 mins to fix. The office was poorly staffed and the assistance line was overwhelmed and understaffed.

Dustin W.  |  Premières impressions 
Évaluation :
2

It took a long time to access my belongings towed while in hospital. Uhaul put my stuff in storage and then charged me for it instead of allowing me to retrieve my belongings. My relationship w Uhaul sucked.

valerie b.  |  Expérience générale 
Évaluation :
1

Every time I have to go to my storage I have to have someone open it for me because when I put my code in it says access denied.

Antionette L.  |  Online Move In 
Évaluation :
1

When I first got the storage I purchased a lock and it was not given to me. Had to go to the dollar store and get one. The only helpful people there was were the regular workers and the guy asst mgr

Lydia T.  |  Expérience générale 
Évaluation :
5

The play is and everything else was perfect thank you for your service and hospitali

jodell B.  |  Expérience générale 
Évaluation :
5

No additional comments

ryan w.  |  Expérience générale 
Évaluation :
5

If you are looking for an excellent place look no further and visit this awesome location!!!

Shaun h.  |  Expérience générale 
Évaluation :
5

Customer service was phenomenal .The staff Was very helpful step by step instructions. Will be returning soon. Merci encore.

Renita N.  |  Premières impressions 
Évaluation :
1

The storage facility was supposed to be securely locked indoors, but for months if you turned the handle to the security door upwards it would open without the key card. I reported this several times.

Carter M.  |  Expérience générale 
Évaluation :
1

Staff at the Burlingame facility were very unprofessional. They were not welcoming and not interested in providing quality service. Customers kept getting passed around. Camera in storage faced wall.

Alan C.  |  Premières impressions 
Évaluation :
1

I was lie to from the 8 hundred number for the uhaul reservation lady said that I would have a storge place XL I asked for when I got there it was not one available, so I had to wait four days, it

mildred t.  |  Expérience générale 
Évaluation :
2

The storage units on line aren't even the way the units truly are in person‼️‼️ And I was told I HAD to purchase a U-Haul lock. This will be my first and last time renting anything U-Haul.

Ramona D.  |  Premières impressions 
Évaluation :
1

Not only did they need to on storage so when I drive for 13 hours to unload, I could not! Forcing me to leave the 20' truck and trailer. The cell to call if I has a problem this will not allow me to

Brenda R.  |  Expérience générale 
Évaluation :
5

No comment

Charles F.  |  Expérience générale 
Évaluation :
5

Uhal provided excellent service to me as a customer at the Burlington street location in Wyoming Michigan.

Alfreda L.  |  Expérience générale 
Évaluation :
1

Did not use

Mike R.  |  Réservation 
Évaluation :
5

I found it to be A great place too Store my belonging Just all aaaaaaa God bless every body That work their christa Was super she should Area manger

jeff f.  |  Expérience générale 
Évaluation :
5

Have a great day!

brian n.  |  Expérience générale 
Évaluation :
5

Everything was great 👍

paul d.  |  Expérience générale 
Évaluation :
1

There were problems every step of the way and we did not end up with what we were promised.

hannah t.  |  Expérience générale 
Évaluation :
1

There storage unit was not what I reserved. False advertisement and fraudulent ways of action.

jens p.  |  Expérience générale 
Évaluation :
3

The manager Lisa was very very rude and unprofessional she made inappropriate comments about my personal account load and in front of a store full of customers and proceeded to argue with me.

Shannica T.  |  Expérience générale 
Non reviews have been submitted for this location.

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