Customer Reviews for U-Haul Moving & Storage at Capital Blvd

8 345 évaluations

3001 Capital Blvd   Raleigh, NC 27604
(1/2 Mi N Of Beltline)

(919) 876-3001

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(919) 876-3001

3001 Capital Blvd
Raleigh, NC 27604
(1/2 Mi N Of Beltline)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

arkeem B. 
Évaluation :
5

Staff was very friendly and helpful

Peter W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana M. 
Évaluation :
5

The equipment needs to be checked in right I worked for uhaul in Norfolk when I returned the Tm trk on time I was told I was ok I could leave even though the truck had not been checked in yet upon leaving I went across the street to burger king upon that I rcvd my receipt I was billed outrageously I brought it back with the right gas level I just left the gas station before returning it when I rented it out the day before I did the 80 deposit on my debit card which I know now was a big mistake I should paid with cash they left my acct. -115,06 I was charged 220,88 as I stated before I worked for uhaul before so what I am getting at this is a Avenue to steal now I have to get with my bank to rectify this but in the meantime this leaves me without funds for the rest of the weekend this needs to be rectified fast thank you

steven O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jorell T.  |  Premières impressions 
Évaluation :
1

The whole experience with U-Haul was horrible!!!!!!! From booking the reservation (their representatives have horrible customer service), to checking in for the reservation (system wouldn't recognize my email or phone number so sat on the phone for a long time as they tried to troubleshoot the issue but they never figured it out and just told me to check in at the store), to arriving at the store and the store not even having the item that I reserved. The item that I reserved was being used to move some things in my home as I prepare to get things ready for my move. My experience was sooooooooo bad that I will NEVER use U-Haul again. I had them as a prospect for my move but that will absolutely not happen. I can't express enough how horrible this very small experience was so I can't imagine using U-Haul for a big move. I expressed how bad my experience was to an employee at the location, he said that everything sounded about right because U-Haul makes everything difficult. 10/10 DO NOT RECOMMEND.

Carmen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mithun S. 
Évaluation :
4

The Dolly didn't work well. A strap would not stay on the car no matter what I did. We had to stop several times to resecure it

Troy W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Danyelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis R. 
Évaluation :
4

I was completely happy with the facility. I will definitely recommend my family,,friends and neighbors to use uhaul.com storage facility for there moving needs. Merci.

stephine s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GV S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thressa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen C. 
Évaluation :
5

The staff were very friendly. Great group of employees to work with.

Alex B. 
Évaluation :
5

The associates were very professional

Bridget R. 
Évaluation :
5

UHaul is doing great.

Ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew T. 
Évaluation :
5

The staff here was fast and efficient! Very happy

darby W. 
Évaluation :
3

Arrived at 10:30 for my 10:00 appointment, I acknowledged I was late picking up. I had uploaded my Drivers license and paid online and added insurance . So I was puzzled when they attempted to charge me and also inquired if I wanted insurance. Then I was handed the keys, no directions as to where the truck would be or anything. After checking three trucks for the license plates I found the truck. Once I returned the truck at 12:00 with under the allotted miles I felt I should've been handed a receipt or something that shows I returned the truck with the same amount of gas and mileage being that I should be refunded some monies. I hope to see an adjustment on my credit card.

Danelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick F. 
Évaluation :
1

The workers there don't look like they want to be there, the store is dirty, help is hard to find I stood in line twice for 15 mins without being acknowledged, by far the worst service I have received. Not to mention the truck had a loud sound coming from the top, also they made me wait to check out even though I turned everything in and didn't give me instruction.

Edwin M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony A. 
Évaluation :
4

Smile

Marcos L. 
Évaluation :
5

The staff was extremely helpful. Moving stresses me and your staff was so kind.

LAURA B.  |  Expérience générale 
Évaluation :
4

Grace and the Manager when I dropped off the truck were very nice and accurate!

Sharon H. 
Évaluation :
5

Staff is friendly and knowledgeable.

Latricia G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNWOOD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adolfous D. 
Évaluation :
3

Improve on customer service

JEFFNEY O. 
Évaluation :
5

Does social work as professionals

ORLANDO H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyrone M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dontesha S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
3

The guy at the front desk was very nice and accommodating.. the place was dirty and trash everywhere the truck I used felt like the brakes were going out ..

Diane P. 
Évaluation :
1

Over charged never have rental truck and always getting switched to new locations customer service terrible.

Chris I. 
Évaluation :
5

Excellent customer service was given

Jabang S. 
Évaluation :
5

S hassan

Sadallah H. 
Évaluation :
5

Encourage customers to take advantage of your pre-registration and document upload to arrival. This worked very well, and I was ready to get my vehicle in less than 10 minutes

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob V. 
Évaluation :
3

Have more enthusiasm to get the customer in and out it took a while just to check back in a truck.

SHONDA L. 
Évaluation :
2

The main issue I had with my experience is the misinformation that is given during the time of checkout (and this includes even the last time I rented a few months ago). Uhaul personnel have stated twice now that if you can't return it on time its just $20/day. After reading the actual contract, this is not the case. And after calling about it Sunday, it wasn't even a possibility. Lastly, I tried using the Uhaul app to return my truck and it wasnt Loading on 2 separate phones (Verizon and AT&T carriers). I called customer support and was told to use the website. This finally worked after 2 attempts.

Erica P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shere W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dion P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yia V.  |  Expérience générale 
Évaluation :
1

Cleaner vehicles. Professionalism at the check-in counter.

Mario J. 
Évaluation :
1

This was by far the worst customer service experience I have ever had. I have been a repeat Uhaul customer for years and will likely never return after this.

Jeaniece F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Denise S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darlene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia K. 
Évaluation :
3

They need to clean the truck before they re t it.i need my rectp.

Sharon T. 
Évaluation :
5

They did a very good job.

Donna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon E. 
Évaluation :
3

The installation work was perfect and the installer called me when he was done. The office staff was lackadaisical and they seem more interested in socializing with other workers than serving the customers waiting in line.

David M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mitchell C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon T. 
Évaluation :
5

Good customer service

Peol O. 
Évaluation :
3

Slow. Won't answer phones, rude n judgemental, ... I won't say I won't use u haul services again, but not as a storage unit.

James J.  |  Expérience générale 
Évaluation :
3

First, I would like to thank Kevin for assistance in clearing up a problem for me this evening September 28th, that should have happened on September 27th, when I returned the truck. The truck that I was issued was a 15 footer. I t sounded really bad, but we used it anyway. This truck need not be available for rental anymore. As far as the customer service, follow up with the customer needs to be better.

brenda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JabalUn N. 
Évaluation :
5

great staff, very helpful, excellent service

Alex L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donovan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
4

Vehicle wasn't working properly. Breaks went to floor to stop and truck was shaking a lot. We were afraid truck was going to break down while driving. Hub got stuck and we couldn't pull all the way down. Glove compartment didn't close so it was poking out on knees. Steering wheel was not working when making turns. Make sure you always get their insurance, that's what saved me from all those violations.

Destini B. 
Évaluation :
4

1st time mover or someone with questions, just maybe you have experience, no problem. these U-HAUL guys will get you on your way with what you need to help make this unpleasant task go smooth, thanks U-HAUL team !

Kerry H. 
Évaluation :
5

Grace and staff are awesomely phenomenal and love them dearly. Years of prior Customer helping my family and friends. Always perfect help.â€"â€"Gwendolyn White 919-607-8777

gwendolyn W. 
Évaluation :
3

We had to spin the whee all the way to the right in order to keep it straight and I will be contacting the manager about something off our bill because of the dangerous condition we had to drive the truck in

jeanine K. 
Évaluation :
1

When doing a 24/7 and the app is showing where the box to pick up key is located be sure to have the box where it's suppose to be.

Gary T. 
Évaluation :
5

The staff was awesome they took care of all my need The walked me through each step as to how to do the return of the truck overnight I wish all the Uhaul place was this amazing

Vestina H. 
Évaluation :
5

Kevin was very knowledgeable about the process and the other staff were professional in answering all my questions

Gracie G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Thomas C.  |  Expérience générale 
Évaluation :
3

I know this is not specific to this location but the $20 charge for after hours service is a bad policy. I have rented many trucks and sometimes returned after hours and never was charged a fee. This last one I returned the truck @ 4:58 but the door was locked. I didn't think about doing the mobile check in. Yes it is noted on the contract but doesn't feel right.

Earl M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hope D. 
Évaluation :
5

Total customer satisfaction. Rented an open trailer, they worked with me over the phone, to let my brother pick it up for me, very friendly staff, and my quick move was handled in a timely manner. I highly recommend this location.

Cheryl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
4

When we first got there there was already a long line and only 1 person helping out. After about 20 minutes 2 staff emerged from the back. once they got there the line moved fast. Otherwise it wwas an easy process checking out and in.

mark P. 
Évaluation :
5

I am very please and thankful to the agent assist me today.

pamela G. 
Évaluation :
4

Maybe a little quicker answering phone I rented a 6x12 9/4/22 didn't feel comfortable towing it to CA Returned it same day for 5x8 but became apparent couldn't fit all my items rented a pod And returned trailer Grace was very helpful and understanding of my problem Wish I could remember name of guy who hooked up trailer(s) that Sunday he was also kind and understanding They both deserve a raise in pay

john S. 
Évaluation :
5

Had trouble with the Uhaul app when I picked up the truck but the lady at the location was very helpful and had things straighten out in a few minutes. Truck was in excellent condition. Extending my rental an extra 24 hours was easily accomplished with a simple phone call to the location office. The most difficult part was dropping off the truck after hours using the app/website. The first time I tried the checkin process froze and I had to restart. Second time through it worked okay. All in all a very good experience, I would definitely rate from this location again.

Duane T. 
Évaluation :
5

Quickly took care of me and had me out the door in no time. Thanks

james G. 
Évaluation :
3

Guys, just work with better manners. It is not that you guys were rude directly, but looking at the client while you talk to the person, saying things like "please wait while I verify...", or just answering the questions people ask is something expected from a minimum professional interaction.

JUANCARLOS B. 
Évaluation :
5

Very easy process. Rented a trailer for 6 hours to move some furniture. No issues at all with the rental or service.

Kirk G. 
Évaluation :
4

Your employee Christian was very helpful and a great guy! He wasn't working Sunday AM when I checked out, felt sorry for the only person working on a Sunday AM Holiday Weekend. Felt even more sorry for all the people watiing to be helped! Understaffed just like every business today.

Paul S.  |  Expérience générale 
Évaluation :
5

No comments for now, everyday about this location is great and perfect

TOMMY K. 
Évaluation :
2

Better customer service. The little girl was tired and sleepy and didn't explain well and asked another employee to explain cause I wasn't getting it. Hmmm, who does that. She went on to keep saying how she was operation off of 2 hours sleep (not quite sure how that applies to my rental)

Jennifer T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie M. 
Évaluation :
2

The guy who was at the front desk was not very friendly or customer service oriented. When we arrived at the front desk he was working with another customer that had a large order. He did not greet us, or tell us he will be with us in a few minutes. When it was finally our turn, he appeared angry and frustrated about something thst occurred prior to our arrival. Luckily he left to check to see if you all had something in the back. Another guy came out and waited on us. He was totally different from the other guy, very friendly and made us feel appreciated as customers. I am in the customer service business and I know firsthand it is not easy. However, this type of attitude makes people not want to do business with that company anymore

Rochelle R. 
Évaluation :
3

I booked 1 furniture dolly ($7) and 2 utilities dolly ($14). But I was never handed over the dollies. I got my truck and drove away. However, I was charged for dollies ($7 + $14)!

Guru K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sharon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judith M. 
Évaluation :
1

First, this was not the location I requested. Second, when I got there I had to wait 40 minutes because the credit card processors weren't working and people were having issues paying. Third, they didn't have the size truck I rented and had already verified the day before they would. Fourth, they forgot to give me the furniture pads. Very unhappy with how long it took and that I had to drive 10 miles round trip out of my way to rent the wrong size truck.

Darrin K. 
Évaluation :
5

Make sure hooks is on chain properly

BENJAMIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Debra B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASMINE C. 
Évaluation :
1

When I arrived to pick up my trailer, there was no one behind to help me. An employee walk out from the back, walked past me without saying anything and not telling me what was going on. After waiting for nearly 20 minutes, the manager drove up, apparently running errands. She started to talk to me to help me with my reservation, I started to answer her question when another employee entered and talked over me and the manager. Worst run office of any business I have experienced.

David C. 
Évaluation :
5

Thanks

BERTRAND M. 
Évaluation :
5

Can't think of anything

curtis R. 
Évaluation :
5

Nothing!!! We appreciate the great customer service!!

Geri B. 
Évaluation :
1

The Van I Rented Smelled Of Marijuana, I

JOEY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erika A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

adonica H. 
Évaluation :
1

My boat was stored here and then they closed the storage warehouse and left us with no options for storage. Very dissatisfied.

Lindsey S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth U.  |  Expérience générale 
Évaluation :
3

Had me pay and clean out a storage of my decease mother and the items were destroyed and most of the stuff in the storage did not belong to my mother. Not a great feeling!

Tia W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carlos b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vu Thien Thanh T.  |  Expérience générale 
Évaluation :
3

I purchased an indoor unit that should have been accessible via a large bay door from the outside. The manager explained that the bay door did not work so we had to unload and haul everything down from the truck down a hallway to the unit vs backing the truck up to the bay door and unloading our things directly into the unit.

Erica G.  |  Expérience générale 
Évaluation :
4

My only suggestion would be maybe hire more staff. They seemed very busy & understaffed when we were there and we did have to wait a while to get checked in.

Kathy R.  |  Premières impressions 
Évaluation :
5

Excellent attention.

Antonio T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Halley J.  |  Premières impressions 
Évaluation :
5

Excellent customer service. Unit was dirty.

Antonio T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara C.  |  Expérience générale 
Évaluation :
3

The first unit I was assigned was not vacant and was a mess. So, I had to go back in and get a new unit assigned. Also, I was told I had to purchase a lock and it was not included despite what the website said. However, when I got the reassigned unit that was vacant, a lock was included. By then, the store closed so was unable to return a lock for a refund. Attendant on duty was cordial and helpful overall but some disconnects with the units & locks.

Andrew B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vu Thien Thanh T.  |  Premières impressions 
Évaluation :
5

Outstanding!, with extra pomp's to Christian! Outstanding customer service!

Jerri H.  |  Premières impressions 
Évaluation :
5

Chas and Shea were fantastic

Cameron M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

margie W.  |  Expérience générale 
Évaluation :
5

Chad was great!

Sattima H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy Arlene P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THEOPIA P.  |  Premières impressions 
Évaluation :
4

The final guy who I spoke with there was on his phone and I had to wait for him to finish his text. Ruined the whole experience.

matthew M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis G.  |  Premières impressions 
Évaluation :
5

This was so easy! I am a U-Haul employee, but feel as though Michelle would take care of any customer the same! I was given a free month because I set up auto pay, really appreciated that!

Karen K.  |  Premières impressions 
Évaluation :
5

Muy bien todo

ABNER V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tishona J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn H.  |  Premières impressions 
Évaluation :
5

Grace as well as another young gentleman that I met on the day after Christmas, I cannot remember his name, where very kind and helpful.

matthew M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHANTI W.  |  Expérience générale 
Évaluation :
5

Great people, great customer service.

carlos b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHANTI W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latia A.  |  Online Move In 
Évaluation :
4

Conveniently located on Capital Blvd. easy access to storage unit and good selection of other rental vehicles.

chris h.  |  Expérience générale 
Évaluation :
1

I made a reservation for a space the day before. When I arrived to the location, the staff member pretty much said "sorry, we gave it to someone else because we have too many requests." So, a loss of my time. What are reservations for? At least the staff member helped in finding a different location, which happens to be farther from where I am, so less convenient.

Irving A.  |  Premières impressions 
Évaluation :
3

Don’t like inside storage on 2 Nd floor ,

Katrina D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Issac B.  |  Expérience générale 
Évaluation :
5

I have been a customer for 13 yrs now. I love this place.

Anthony H.  |  Premières impressions 
Évaluation :
1

Storage unit rental was not very professional. Starting with the website false advertisements on deals. After paying was told that my reservation was not available and that I would need to go all over town to get my truck and storage unit job done. Then I after website problems I could not pay my rental. So they send me a rude letter of threatening to reposes my things . Not even a week late. Then I had to sit in a big line when all I needed was to pay. If that wasnt enough they're payment system would not take my credit card which I first paid without a problem . Counter lady was rude and obnoxious trying to say my card was declined. When my card was fine but they're payment system is faulty and without proper connections. So this particular UHaul on Capital Blvd gets a zero from me.

Freddy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bethany L C.  |  Premières impressions 
Évaluation :
3

Uhaul employee that was working outside was extremely rude. I'm not sure why people that are so rude work in customer service. I will still use Uhaul.com but not this location. And they are very confrontational, be ware!

Minnie G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

yolanda m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clem Bolton B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clem Bolton B.  |  Premières impressions 
Évaluation :
5

Amazing staff and grounds! The location can be a bit tricky due to how busy the road it's located on is, but I never worried about my personal items here!

James R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lillian P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Owen S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica J.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sameh S.  |  Expérience générale 
Évaluation :
5

Only addition I would make, make the out door storage lit up a little more. I am not sure what camera setup there is outdoor storage but I every time I went in before daylight, it was always dark. I still felt safe leaving my vehicle there. Also, Uhaul had the best price in the 100 mile square area for outdoor storage.

Matthew G.  |  Expérience générale 
Évaluation :
5

Great customer service! Thanks for being so friendly.

Terri W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tishona J.  |  Premières impressions 
Évaluation :
5

I've always enjoyed the service. Keep up the great work.

Robert N.  |  Expérience générale 
Évaluation :
3

Management at this facility has been very helpful and accommodating. On Sunday I found the young man that helped me was not overly friendly and didn't communicate enough. As my there was confusion around my storage reservation, he had to contact his manager (who was not working). Of course this was not a problem, but it would have been less frustrating for me if the associate would have just communicated more information about his dialogue with his Manager. It took well over an hour to checkin.

Michael S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sameerah C.  |  Expérience générale 
Évaluation :
4

Very nice n helpful, quick and fast service

James J.  |  Premières impressions 
Évaluation :
1

I got charged for nothing I moved out on 22 nd never got my money back on my card just because I didn't check out now it's saying 11/2 wrong just greedy

Tonika J.  |  Expérience générale 
Évaluation :
4

Information on the web should match the local location a little better. Employee's worked consistently with customers.

Matthew G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shela h.  |  Expérience générale 
Évaluation :
5

Would rent from here again. Excellent service and select.

Warren N.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

kimberly w.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

kimberly w.  |  Premières impressions 
Évaluation :
5

It would have helped us out to have someone there for a later shift that could assist us. It took us a long time to return the uHaul truck we rented, because we finally finished unloading it and the office hours had just ended. The app would not work on my phone at all, so rather than having someone right there that could help, we were on hold for forty minutes with the uHaul company. One we finally got through to someone, we had a forty minute phone call with a representative just to do this process of returning the truck. It was really hard to go through that after being totally exhausted from loading and unloading the truck that day. Overall great customer service, clean place, we were happy. I just suggest to staff one of the good folks that works there for a later shift until 9 or 10 pm.

Stojancho A.  |  Expérience générale 
Évaluation :
5

We rented both a truck and storage unit from this Uhaul and services were excellent! Would certainly recommend it to parents moving college students to Raleigh!

Joanna R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yvette o.  |  Premières impressions 
Évaluation :
5

Cody and Dion are exemplary employees always excellent costumer service. Kudos for such above and beyond team members!

Diana B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ieisha o.  |  Expérience générale 
Évaluation :
5

This was my first time dealing with this U-Haul location. They were great to work with. I will definitely be using them again. Thank you for the amazing service. Clay

Clay C.  |  Expérience générale 
Évaluation :
5

Dion and Cody are amazing associates what an asset to your company!

Diana B.  |  Premières impressions 
Évaluation :
5

Excellent staff. Knowledgeable and friendly.

VALERIE N.  |  Premières impressions 
Évaluation :
3

The to spenser

PEDRO V.  |  Expérience générale 
Évaluation :
1

I never got moved in. 2 days and several trips to the store (check cameras and phone logs) and the lock was never removed from the unit. You don't know this but I'm moving and in the process of looking for a home. Hopefully that search only takes a month or two but with this market it could take up to 6. My stuff will be in storage until my search is done. I cancelled my unit with your company and went to a competitor because of the poor customer service. Your staff was friendly, but they didn't actually complete my transaction. Seriously the basics weren't done and it cost you whatever the final tally would have been for the allotted time I end up needing a storage unit. Your facility is literally across the street from my current home and I'm gladly driving the extra 10minutes up capital to Public Storage just so I don't have to deal with the hassle of your facility. I don't usually offer unwarranted advice but I will here: take 5 minutes and ensure that each customer transaction is actually complete and you'll avoid situations like this in the future. It would have taken all of 2 minutes to remove the lock off of my unit and I'd happily be depositing my stuff there now. Also getting your customers names right is probably important. My name is Joshua James Foots and it was entered as Joshua James in the system. Not a big deal in my book but honestly the first step to establishing a good relationship is knowing the correct name. Especially when I give you my government issued license. I wish you the best and hope you improve so your future customers are better served.

joshua j.  |  Expérience générale 
Évaluation :
1

They never took the uhaul lock off of my storage unit. I waited 30 minutes when the store was open and then I had to go because I had another appointment. The gentleman helping me said "I'll be sure to get the lock off in a few more minutes" I replied "Great I'll be back tonight to move in". I show up at 8:30ish with my friends to help me unload and the lock is still there. Office is closed, called customer service and they didn't have a phone number for anyone locally. It takes all of 30 seconds to take a lock off of a door. So as far as "move in" goes perhaps once I actually get moved in it'll be nice. Right now this is just a bad experience that is still unresolved.

joshua j.  |  Premières impressions 
Évaluation :
5

It was clean and ready for me after long day traveling it went very smoothly thanks to Uhaul I always use U-Haul best moving service I’ve used and will continue to use!!

Moses G.  |  Premières impressions 
Évaluation :
3

I have used UHAUL several times and recommended to others. I rented the 10ft truck and think that I was charged for a bigger one. With taxes it was close to 300 dollars. Thank you. Margaret Talavera

Margrett T.  |  Expérience générale 
Évaluation :
5

The guy who checked in my equipment was super helpful when I had questions. He took the time to help me when he saw I was struggling with the new process.

Justin S.  |  Premières impressions 
Évaluation :
5

Good Service

Annette D.  |  Expérience générale 
Évaluation :
3

I DID NOT APPRECIATE THE FACT SOMEONE FROM CAPITAL BLVD. OFFICE INTO. MY STORAGE FOUND A PIECE OF MY FARTHER N LAW INFO AND USE HIS INFO TO MAIL HIM A NOTICE THAT I WAS LATE ON MY STORAGE FACILITY .

sharon g.  |  Expérience générale 
Évaluation :
5

Excellent

April M.  |  Expérience générale 
Évaluation :
5

Your customer service staff was really good to me thank you.

Harvey H.  |  Expérience générale 
Évaluation :
4

Very friendly, fast check-in, very comfortable leaving my car here. I would recommend them to friends and family.

Robert F.  |  Premières impressions 
Évaluation :
5

I dealt with Brandy the manager and the young man Tyler they were both extremely nice very professional. They are an asset to the company I hope They are treated accordingly.

Ghazi S.  |  Expérience générale 
Évaluation :
3

The staff is great, however, the location is heavily understaffed! . 99 % of the time it's one staff member who is getting pulled in many directions. Also, never any moving carts available.

cary c.  |  Expérience générale 
Évaluation :
3

Great work . Keep it up thanks 😀

Marcelo F.  |  Premières impressions 
Évaluation :
5

Nice

Sonny B.  |  Expérience générale 
Évaluation :
5

Colby did a excellent job.Accommodating and friendly

mark w.  |  Premières impressions 
Évaluation :
5

Very helpful and accommodating staff!!

Karen C.  |  Expérience générale 
Évaluation :
5

Great job Cody!

Carla s.  |  Premières impressions 
Évaluation :
5

I’ve got a first month free storage! Thank you!

Alex V.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful. The location was convenient, clean and secure. I would, and did, recommend them to my own mother. She was also pleased with her experience with them.

Catherine W.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

jacob w.  |  Premières impressions 
Évaluation :
5

Excellent service!

beverly h.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

edwina w.  |  Premières impressions 
Évaluation :
4

this mom gilmore I paid all these years thank you all

ANDREW G.  |  Expérience générale 
Évaluation :
4

S.O.

gail s.  |  Expérience générale 
Évaluation :
5

Manager (Gazi Amet?) was super helpful and always energetic and friendly. I'm very happy with the facility and personnel.

PENN A.  |  Expérience générale 
Évaluation :
5

Excellent management and staff

Karen C.  |  Expérience générale 
Évaluation :
5

The staff was great!!!The best experience that I have what are you haul was at that location. Management best customer service staff great service . The show that they care and I understand your need

allian g.  |  Expérience générale 
Évaluation :
5

Gazi and all the staff are excellent! This location is clean and well ordered. They are very helpful and attentive to their customers needs.

Karen C.  |  Premières impressions 
Évaluation :
5

I had an amazing experience at U-Haul Moving and Storage at Capital Blvd. Ghazi was unbelievably friendly and help get my storage set up in just a few minutes.

Paul L.  |  Premières impressions 
Évaluation :
5

Exceeded my expectations.

Neal w.  |  Expérience générale 
Évaluation :
1

Over charged me for days I didn't rent truck

dewane l.  |  Premières impressions 
Évaluation :
5

No complaints, easy to deal with, did what they said.

tim f.  |  Expérience générale 
Évaluation :
5

Only wish you had an additional door on the backside of the building as not to walk so far.. moving

Christine D.  |  Réservation 
Évaluation :
5

The staff was very nice and extra helpful!

chloe p.  |  Expérience générale 
Évaluation :
4

so far so good!

Neal w.  |  Réservation 
Évaluation :