Customer Reviews for U-Haul Moving & Storage at Capital Blvd

7 832 évaluations

3001 Capital Blvd   Raleigh, NC 27604
(1/2 Mi N Of Beltline)

(919) 876-3001

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(919) 876-3001

3001 Capital Blvd
Raleigh, NC 27604
(1/2 Mi N Of Beltline)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

DARYL L. 
Évaluation :
5

NOTE: The following complaint is for a different reservation. Complaint for Truck Reservation # 86416649 NEVER GOT THE VAN. NO KEY. I was not able to get this van... NO KEY in the BOX. After completing ALL the steps to rent this van. Additionally Lock Box was broken and would open only 1 inch; I could see inside the box; there was NO KEY in the box. Additionally, obstructing the Uhaul combination pick up boxes, there was trash all over the place. It was disgusting. Keeping the space in front of the boxes is a matter of simple cleanliness. Pick Up; Sunday, 10/17/2021 Pick Up time: 11:44 AM Pick Up Location:Hands 2 Hands Address: 3925 Beryl Rd Raleigh, NC 27607 Phone Numbers: (919) 854-2850 NEVER GOT THE VAN... Drop Off Drop Off Time: By: Tuesday, 10/19/2021 11:45 AM

JEAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GILBERT L. 
Évaluation :
4

Better knowledge of truck status, location, and ready for rental or not. I was given a truck that was parked between two other trucks and the roll-up door was inoperable. I had to exchange for another truck after having to get in line again and wait until finished with another customer.

JILL C. 
Évaluation :
5

N)A

CARLOS P. 
Évaluation :
3

The truck smelled like cigarette smoke , problems with cranking it before leaving lot , and getting back to the lot. Put my order in September for this truck with a dolly ,pick October 16,2021 so now you tell me you don't have any dollies. Please do better!!!

Sandra H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHRYN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERMAINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMON T. 
Évaluation :
2

Overcharged

Robert S. 
Évaluation :
5

Everybody was terrific! I made a mistake and inadvertently ordered trailer hitch parts that I did not need. The staff quickly and capably adjusted my bill without rubbing my nose in my mistake. It was my fault but they didn't raise any fuss. Txs.

michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY M. 
Évaluation :
1

No communication from employee - swiped my card and they stuck a trailer on my truck after a long wait time. They didn't plug in the 4pin connector and I didn't find out until the next morning, so I was driving around the night prior without taillights. Also didn't put the black plastic piece over the chain hookup, ergo it wasn't secure to my truck, which I didn't realize until drop off. I've never heard anything good about this location and now I see why.

WINSTON U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan S. 
Évaluation :
5

It was a great experience thank you.

Sergio V. 
Évaluation :
5

They were very helpful. Hooked up the trailer and made sure everything was working properly.

Tracy M. 
Évaluation :
1

I feel that I was discriminated against by Derrick Robbins. He told me I had to wait outside because I didn't have a mask. I'm a white male while two black males inside the store did not have a mask including himself when I walked in. I asked why and he got belligerent towards me. I would like to file a formal complaint with your company can you please let me know how thank you

Lee F. 
Évaluation :
5

Someplace for customers to wait, for short time. A chair or two would be nice.

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROCHELLE H. 
Évaluation :
4

Conveniently located on Capital Blvd. easy access to storage unit and good selection of other rental vehicles.

chris h.  |  Expérience générale 
Évaluation :
2

The guy who surprise to check the mileage just inflate the mileage My account was double charged I am taking it up with the manager Pls you need to keep up with the your u hall depot on capital boulevard Raleigh thanks

ISSA O. 
Évaluation :
1

I made a reservation for a space the day before. When I arrived to the location, the staff member pretty much said "sorry, we gave it to someone else because we have too many requests." So, a loss of my time. What are reservations for? At least the staff member helped in finding a different location, which happens to be farther from where I am, so less convenient.

Irving A.  |  Premières impressions 
Évaluation :
5

Very good

LEONARDO R. 
Évaluation :
1

When I arrived at the location they changed the truck on me, which made using the app harder since it was a different truck. also my drop off location was changed without me knowing. They did not have any appliance dollies and was told that the manager will help me find one by one of the guys cleaning the trucks. When I went inside they manage just told me to call around and see if I can find one and was very little help. I had to send my mother in law to the new bern ave store to rent one. I was told that the dolly was going to be removed and the new bern store told my in law that I was still charged for something I didn't leave with. they where nice enough to let me use their equipment and just return it once I was finished The manager hard very little customer service skills and looked like she didn't want to be there or help me at all. After I turned the truck back in. I realized that I dropped my key fob from my new apartment. I know this was my fault and returned back to the store to see if the truck had be rented out. The manager informed me that it had and that when the truck would return. They would notify me if they found anything or not. That was two days ago and I still have not herd anything and I'm going to have replace the fob. I know for a fact that it is in the truck because I herd something fall, and it wasn't till later that I realized it. I have always used the capital location. The previous manager always took care of what I needed. I feel like the capital location has took a turn for the worst. I will try to see if I get that fob back and avoid a fee, but with the current staff. I not so sure I will be successful.

Luis L. 
Évaluation :
3

I attempted to use the app to pick up the rental truck, however, the truck was not in its designated parking space. So o jad to enter the shop to process the pock up. The customer service inside the shop was good.

Mario C. 
Évaluation :
5

Truck was dirty on the outside but clean inside

SANDRA G. 
Évaluation :
3

Don’t like inside storage on 2 Nd floor ,

Katrina D.  |  Premières impressions 
Évaluation :
1

I booked my rental to be picked up at 7:15pm I got there early because I got off early. They then said I have to bring the truck back at 1:15 in the morning which isn't enough time to do anything. I pretty much had to force them to push it back to 9am because 1:15 am was just not possible. They should manage how they're scheduling their reservations and give people enough time to do what they need to do and not feel rushed.

RASHID H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M.  |  Premières impressions 
Évaluation :
4

It took a little while to get the truck. I know everywhere is short staffed so not there fault. Once I spoke to the rep. It went fast.

BLANE H. 
Évaluation :
5

No improvement at this time. The best boxes ever. Never again will I buy boxes from Walmart.

CAROLYN S. 
Évaluation :
1

They charge to much never going to use them again do not recommend

KIMBERLY B. 
Évaluation :
4

Wait was too long

TAMMY P. 
Évaluation :
5

The pick up and drop off were excellent. No suggestions to improve the service I received.

Donna M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Issac B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
3

I would have given it a 5, but there was only one associate running the registers so each client took about 10 minutes. Six people in the line is about an hour wait time. You really need to hire more people. The associates that were there did a good job.

Palmer R. 
Évaluation :
2

There was only one person helping out at the desk. It took 40 min to be helped then the receptionist said he didnt have trucks even when i had reserved one. Very displeased with the service.

Guadalupe A. 
Évaluation :
2

Short staffed. One person working the lot with multiple trucks backed up. A bit ridiculous to have only one person working the lot on a Saturday.

CHAZM J. 
Évaluation :
5

I have no suggestions at this time. Everything was great.

ISAIAH H. 
Évaluation :
5

Friendly handling of customer disputes

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

I have been a customer for 13 yrs now. I love this place.

Anthony H.  |  Premières impressions 
Évaluation :
1

We had trouble with tire continuously losing air and an "airbag needs service" message. Very concerning. I don't think this truck was serviced as it should have been.

Christy C. 
Évaluation :
1

Storage unit rental was not very professional. Starting with the website false advertisements on deals. After paying was told that my reservation was not available and that I would need to go all over town to get my truck and storage unit job done. Then I after website problems I could not pay my rental. So they send me a rude letter of threatening to reposes my things . Not even a week late. Then I had to sit in a big line when all I needed was to pay. If that wasnt enough they're payment system would not take my credit card which I first paid without a problem . Counter lady was rude and obnoxious trying to say my card was declined. When my card was fine but they're payment system is faulty and without proper connections. So this particular UHaul on Capital Blvd gets a zero from me.

Freddy M.  |  Expérience générale 
Évaluation :
2

The representative named Isaiah was great and did everything that he could to help me when I returned to vehicle. The mileage was way off. I failed to check the mileage when I first rented it but I was charged for about 80 miles when I only used about 15 miles and no refund was ever given to me. I will not be renting from Uhaul ever again.

Tarrell C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PASCHAL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
4

I ordered online to buy the hitch and set up the appointment to have it installed. I recommend that someone from the facility should have called me ahead of the appointment to confirm that the hitch is in stock at the facility and that it can take 3-4 hours for the installation to be completed.

Louis F. 
Évaluation :
4

The online overnight drop-off experience is unnecessarily cumbersome and destroys a simple action.

sherwin J. 
Évaluation :
2

advised them that if they don't return the truck by the end of business hours you will be charged an extra 2 days I rented the uhaul truck on Saturday at 830am and I return the truck sunday at 8pm and was charged an extra day

Cynthia B. 
Évaluation :
5

All my activities went well with the agent at the dropoff. Well pleased

George M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIANA W. 
Évaluation :
1

I reserved the vehicle at a specific U-Haul location. When I went to pick up the vehicle I was told it was not available. I then received a text telling me the vehicle was at another location at least 15 miles away. This is terrible, unacceptable customer serivce. I will never rent a vehicle from U-Uhaul again.

christian R. 
Évaluation :
5

I would recommend this location based solely on Christian the gentleman who helped my return my trailer. He was polite, pleasant, helpful, everything you would want from an employee. What is a problem is the U-Haul Customer Service process. I tried to call to give a compliment regarding Christian. The first time I was going to have to wait 12 minutes to speak with somebody, second call was going to be another 12 minute hold. Third time I decided to wait on hold for 14 minutes (after calling the store directly and still being routed to the main customer service number). After waiting for 14 minutes I informed the representative that I wanted to leave a compliment, she had to refer me to another rep. and placed me on hold for another extended time. I had another meeting so I had to disconnect. If customer service is a priority at U-Haul, there should be more effort placed on hearing from the customer directly without such effort.

ERIC K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles R. 
Évaluation :
3

Hire more staff so that multiple customers can be assisted at one time. Transaction times are much too long to only have one person available to help people.

CANDACE V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelley D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARJEN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONNIE E. 
Évaluation :
1

I was over charged: I was charged cleaning fees when in fact we returned the truck cleaner than we received it. I was charged for cleaning and gas. When I received the truck the gauge was at 1/4 tank, spent over 160 $for gas (JUST TO DRIVE FROM GA TO NC) and I was still charged 36 $for gas. I would like to be refunded the unauthorized charges of 88 $. On top of that I should receive a discount for all the inconvenience.

JOY V. 
Évaluation :
1

Absolutely the WORST SERVICE EVER. They lost a truck and used someone else's reservation when I arrived. They apparently CHANGED my reservation, and now want to charge over 400 $for a U HUAL!!!🤬🤬 I will be SUING and CALLING the BBB on this location and business as a whole. Tuhuh.

CRYSTAL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marilynne S. 
Évaluation :
5

Truck was horrible. Love uhaul but this truck was old falling apart and not safe.

Trevor C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth F. 
Évaluation :
3

Staff does not approach customers to find out what they need. Had to wait a long time to get anyone to acknowledge we were there. Not the greatest ip front, but once we had their attention it was quick and easy to do our business. There are only 2 centers in the area, and this one is the better of the 2.

Kelley D. 
Évaluation :
5

I had a issue with one employee it was quickly resolved. I will recommend this place in the future.

Candice T. 
Évaluation :
2

Long line, employees slow,

Jeff L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob B. 
Évaluation :
3

It was unoccupied at the drop off time

Thomas M. 
Évaluation :
1

The return process was horrible!! Took over an hour and I couldn't checkout online because the odometer reading when I returned was less than when I left due to an error in recording. Lesson learned:never leave the lot with your rental without confirming the odometer reading.

FELICIA B. 
Évaluation :
2

The woman at the service counter was rude not just to me but to every customer I heard her speak to. There were six while I was there. The gentleman outside was super nice and helpful but her rudeness really overshadowed any good out of this location.

SUSAN R. 
Évaluation :
2

When I returned the truck, they had 20 people in line and 3 employees and only one was taking customers....the other two was just standing there talking to each other, my time is valuable and I wasted over an hour trying to return yOUR Truck.

Edwin B. 
Évaluation :
3

Make sure your employee who check in vehicles record to correct amount of gas in vehicle verses amounts originally in vehicle. General Manager has a difficult attitude when working with customers.

ERVIN M. 
Évaluation :
5

Increase more help in taking care of customers!! The line was long and only one person taking care of customers!!

Sandra F. 
Évaluation :
1

I went to pick up my truck and it was not available. I went to the store and was bum rushed by a stout man yelling that the store was closed. After I stood my ground and told him I did not have the keys to the right truck he exclaimed “I DONT GIVE A FUCK WHAT THE SYSTEM SAYS” and threw the keys at me. I then proceeded to the truck and realized I didn't have the appliance dolly I order. I went back to the store and the same man yelled at me that they were closed. I know he was having a bad day and I hope uhaul pays him for his time.

BRYAN H. 
Évaluation :
1

Absolutely unacceptable. I made clear when I picked up this vehicle I would be dropping it off in another town. Do you not change reservations in person? I wasn't even given my uhaul at the time it was supposed to be schedules for at 730 am because no one has prepared the vehicle for me, so it's a bit unfair to say these things don't change on a case by case basis depending on what I told you in person. I will absolutely not tolerate being charged this 700+ dollars for a service that I did not ask for. I have been on hold with your company for over two hours today. This is the worst customer service I have ever received, and I cannot fathom being charged for a mistake at the time of my pick up. Return my call at 3368708937. I will not be dropping this matter until someone will speak to me about it.

Kirstyn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt G. 
Évaluation :
5

Possibly have more than one customer service rep inside behind desk getting people checked in.

James S. 
Évaluation :
1

Unfortunately due to the lack of staff in the office, it took me over an hour to have someone check me out. The manager on duty (older female AA woman with a tattoo on her right forearm, name begins with a D) sat in the next seat, and didn't assist the person behind the counter. When I asked her if I was checked out, she called someone outside and referred to me as "this lady in a green and black dress". To be referred in this manner instead of a customer made me feel belittled. So I was extremely embarrassed since there were other customer. Even while checking out via the app, I still needed to get a picture of the mileage and the man on staff would not come to the van so I can complete the task. I tried to go back inside and once the manager seen it was me that walked in, she stood up and went downstairs. Mind you my family is waiting outside with my 5 yr old grandson. So my daughter came in and that's when the manager decided to check me out and give me a receipt. Never have I ever been treated so unfair. I missed an IT appointment from my job due to having to wait so long.

Cortney L. 
Évaluation :
1

Customer service was below poor. The employee was rude to everyone, saying she had a life and needs to get out the door. This was the horrible customer service experience I have witnessed anywhere.

Crystal A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen H. 
Évaluation :
2

Seemed to be overrun and under trained

Stephen A. 
Évaluation :
5

The customer service lady was very helpful and professional

Renee B. 
Évaluation :
5

Make sure to pull the center console down for cleaning.

Russell M. 
Évaluation :
3

The equipment was not available at the location intended. had to go to another location and pickup from there.

Murat T. 
Évaluation :
3

There were kids openly dealing drugs in the parking lot. Didn't feel safe at all

Anastasisa K. 
Évaluation :
3

Your after hours return "app" would not work properly because of the security on my wife's phone. I spoke to Ezekiel at the site for help, and guess that wasn't enough to avoid the 20,00 $. Given your labor issues at this location, checking in after hours without needing a uhaul rep should be easier and less tense.

wayne S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick B. 
Évaluation :
3

They were swamped with customers and badly understaffed. Apparently a bunch of trucks had just been dumped at this site from another facility, there was a problem with the employee actually finding the truck I was rented...... On top of that the check in function out my phone would not work and cost me over an hour and a half till I actually pulled out of the lot with my truck. The woman working behind the counter was excellent trying to deal with a very hectic situation, but much like all the people that were put on hold when they tried to phone in (never to be talked to again), it was a frustrating experience for all.......

Raymond U. 
Évaluation :
4

Turn in lot was a disaster. Trucks and vans made an obstacle course to return. Selling propane was a higher priority. Never received my return receipt email, but got a survey. Nice...

Joseph S. 
Évaluation :
1

Had to wait 1 hour to receive the truck that I rented online. This was due to the location being understaffed. Uhaul needs a system to rent/receive the trucks without checking thru the office in these situations.

Gary G. 
Évaluation :
2

The company charged me for going over miles yet the tire pressure light was on and I have pictures. I know that cause you to pit more miles on your vehicle. Plus the cab had not been cleaned out.

Ramira A. 
Évaluation :
1

First I made the appointment online for mobile check in. But the reservation wasn't in the app, that i downloaded from the instruction of the website. I had to wait an hour in the store to talk to the guy, who was very nice, because there was a ridiculous line and the location was not well staffed. The truck that I reserved was not there and I had to get a smaller truck. Which means I had to make another trip to get all my stuff. Really poor experience!

Rafik K. 
Évaluation :
3

It would be great if the coworkers wouldn't belittle other coworkers that are training or still understanding the process. It doesn't look good for the company.

Jennifer B. 
Évaluation :
1

My equipment was not in the truck when I arrived. I had to wait to find someone on a Saturday morning to collect the furniture pads and dolly for me. I paid for 12 but only received 6.

TRACY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Iris H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bethany L C.  |  Premières impressions 
Évaluation :
3

Uhaul employee that was working outside was extremely rude. I'm not sure why people that are so rude work in customer service. I will still use Uhaul.com but not this location. And they are very confrontational, be ware!

Minnie G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

yolanda m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clem Bolton B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clem Bolton B.  |  Premières impressions 
Évaluation :
5

Amazing staff and grounds! The location can be a bit tricky due to how busy the road it's located on is, but I never worried about my personal items here!

James R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lillian P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Owen S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica J.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sameh S.  |  Expérience générale 
Évaluation :
5

Only addition I would make, make the out door storage lit up a little more. I am not sure what camera setup there is outdoor storage but I every time I went in before daylight, it was always dark. I still felt safe leaving my vehicle there. Also, Uhaul had the best price in the 100 mile square area for outdoor storage.

Matthew G.  |  Expérience générale 
Évaluation :
5

Great customer service! Thanks for being so friendly.

Terri W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tishona J.  |  Premières impressions 
Évaluation :
3

Management at this facility has been very helpful and accommodating. On Sunday I found the young man that helped me was not overly friendly and didn't communicate enough. As my there was confusion around my storage reservation, he had to contact his manager (who was not working). Of course this was not a problem, but it would have been less frustrating for me if the associate would have just communicated more information about his dialogue with his Manager. It took well over an hour to checkin.

Michael S.  |  Premières impressions 
Évaluation :
4

Very nice n helpful, quick and fast service

James J.  |  Premières impressions 
Évaluation :
4

Information on the web should match the local location a little better. Employee's worked consistently with customers.

Matthew G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman P.  |  Premières impressions 
Évaluation :
5

It was clean and ready for me after long day traveling it went very smoothly thanks to Uhaul I always use U-Haul best moving service I’ve used and will continue to use!!

Moses G.  |  Premières impressions 
Évaluation :
5

Staff is always very friendly and helpful.

Bradley T.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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