Better customer serviceLatoya K.
Customer Reviews for U-Haul Moving & Storage at Capitol Dr
Pour nous contacter
Milwaukee, WI 53212
(Holton and Capitol Dr East of Walmart Supercenter)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was over charged on my card and the money has yet to be refunded. I was charged for a deposit twice.Daniel H.
Le client n'a pas laissé de commentaire.Jemecko P.
Had a great experience.David the general manager was terrific! Knowledgable and great customer service. Girl checking me in as well was very helpful and fast.Scott C.
Le client n'a pas laissé de commentaire.ANTHONY R. | Expérience générale
Because of whatever the guy at the pick-up location did, I was unable to do the self drop-off. What a pain.DANIEL B.
Le client n'a pas laissé de commentaire.Maja G.
Le client n'a pas laissé de commentaire.Yosef Yehuda M.
Everything was good and very good thanksCLARK M.
Le client n'a pas laissé de commentaire.Shirley C. | Premières impressions
Le client n'a pas laissé de commentaire.donald a. | Premières impressions
Le client n'a pas laissé de commentaire.Jeffrey K.
I was Billed for Services I clearly rejected. The initial Copy did Not reflect the billing of extra services. In fact it was until I called Customer Service that I was made aware that I had been charged for Service I had Clearly rejected. Definitely will Never Use East Capitol Drive Location Again.la velton B.
Ask me if I want insurance don't just add it to my contract without my permission.Betty C.
Great serviceKristen M.
Le client n'a pas laissé de commentaire.Cynthia S.
Bravo to the team on Capitol Dr - they saw us in the parking lot and opened early to get us started on our move. MUCH appreciated!JoeAnn D.
Le client n'a pas laissé de commentaire.Carmella D.
Le client n'a pas laissé de commentaire.Henry M.
Very helpful customer service, went above and beyond.Donna L.
Deben revisar bien los equipos antes de entregarlos.Tanto al Truck como el remolque le faltaban aire a los cauchos. no me dieron las gomas del remolque y en el truck no estaba el cono de emergencia.Sheyla Y.
Don't send me a message saying your gonna call law enforcementMontray S.
Le client n'a pas laissé de commentaire.Ashley F.
There were three staffers. Two females and a male. While checking out, one of the females asked the male if he knew how to attach a trailer to my vehicle. He said he did not. How can a person working at a trailer rental shop NOT know how to attach a trailer to a vehicle?Paul D.
tous karl E.
it was fine.ANTHONY S.
Le client n'a pas laissé de commentaire.kevin G.
The truck was pulling back like a transmission problemVALERIE S.
Le client n'a pas laissé de commentaire.Davina C.
Screwed up reservations, car charger didn't work, no one took responsibility and passed the buck to everyone else. What an incompetent company to rent from. One lie after another, took forever to get to talk to someone, and no refund even if you provide proof they screwed up. Never rent from them againScott D.
Le client n'a pas laissé de commentaire.Ken C.
Le client n'a pas laissé de commentaire.Jeffrey T.
Everything was quick and easy.mark F.
Le client n'a pas laissé de commentaire.James E. | Expérience générale
Make sure lights as OIL NEED TO BE CHANGED. are taken care of before given to customer.Beverly B.
The online portal is TERRIBLE. I could not add or find my U-Haul rental through my account The U-Haul should be filled up all the way when I get it. Don't give me a U-Haul with less than 1/4 tank of gas. And then expect me to play a guessing game of how to return it like that. Give it to me filled all the way up.Avi P.
Awesome customer service and excellent service too. Thank you for your help josie C.
Staff was friendly, but there was a lot of confusion around our reservation. Originally, they couldn't locate it (it was listed in someone else's name). then after found, we needed to make a change from delivery to self delivery, and when we arrived even after having it confirmed, it was still listed as delivery. The staff was always friendly but the whole reservation system seems flawed.Debbie U.
The clerk got the list of equipment we requested wrong, the truck was filthy p, the driver's arm rest and the visor were broken and the gas tank was on â€œEâ€ though the contract stated it had 1/4 tank of gas. We told the clerk and he said they would reimburse us for $20 but we have yet to see the final bill. Never again. Brought the truck back at 11:30pm on Friday, December 30 and still waiting to be charged.Jerry L J.
Le client n'a pas laissé de commentaire.John G.
Le client n'a pas laissé de commentaire.FRED B.
They took 95 extra dollars out my account afterwards and made up some lame exuse ripped me offMagarayo M.
Great Place!ROBERT G.
By telling customers the real rates. Also as far as the gas for a one way. I was told I didn't have to replace the gas to original level. But el dorado Arkansas said I had to.Tanya H.
The truck I picked up didn't have working heat and sounded like it was in very poor condition. Customer service was outstanding though.Matthew C.
I went through a complete hassle , never want to use uhaul againDemondre C.
The prices are ridiculous & the staff have been extremely unprofessional the entire I used this facility despite constant hiring new individuals there is no professionalismAlexandria M. | Expérience générale
Le client n'a pas laissé de commentaire.Denise C.
Le client n'a pas laissé de commentaire.Sharon F.
I got charged an additional $5 and some cents and don't know why. I went 6 miles out of my way to pick up the U-Haul truck because they did have it at my desired location so I should have been given at least 6 miles added on!!LISA T.
Customer Service was horrible the equipment was not the best but we made it work.Miranda C.
Le client n'a pas laissé de commentaire.takarra A.
Hire better peopleJOSEPH C.
Van smelled like an ash tray. The cargo area was disgusting. Seat belt light stayed on even with the seatbelt on. Side door was jammed and didn't open easily. When the attendant checked me in on the return, he was smoking. No consideration for me (a non-smoker). I knew then why the equipment smelled the way it did. I will not rent from this location again.Raven J.
Everything was very easy.. they had my reservation and gave me options for picking a unit … I am happy with decision.KEVIN M. | Premières impressions
Le client n'a pas laissé de commentaire.Deja B. | Online Move In
Report scrapes and stuff marks to U-Haul employees and inaccurate milage. Will getting final receipt mileage was not corrected. Also will inspecting U-Haul saw employees scrape side of U-Haul on overhead Pole and another employee back U-Haul into overhead Pole.Julia A.
They did a good job.paul S.
There was a few hiccups along the way but after it got situated it's well. ThanksFloyd N. | Expérience générale
Was charged at counter during pick-up for insurance I had declined during online reservation. I was also charged for the fuel not being â€œon the tick above 1/4 tankâ€ when we had refilled and returned it to same level. Online return of vehicle did not register we dropped off truck, and we were charged for â€œcheck-inâ€ next day, as well as additional day rates.Carisa T.
Le client n'a pas laissé de commentaire.Malynda W.
Le client n'a pas laissé de commentaire.Tiffany C.
Staff was very friendly. However, the truck itself had an engine light on during the entire trip. A change oil light also was on the entire trip. A few instances while on the highway the truck was jerking forwards and backwards and I thought the engine was going to fail.Chad L.
Le client n'a pas laissé de commentaire.Taylor W.
So easy and night return was ideal!sunniva Q.
Truck cab had a funny smell to it. It may be just cleaning solution, but honestly it smelled like pot. Not strong. Almost like the smell came in on someones clothes and it just lingered. Thanks for listening.James F.
Le client n'a pas laissé de commentaire.Nayan B.
Le client n'a pas laissé de commentaire.Anton M. | Premières impressions
Le client n'a pas laissé de commentaire.Charles W.
Le client n'a pas laissé de commentaire.Anton M.
Everything was great. Your van was clean and ran great. I wish the people that rent would learn to respect your vehicles. Customer service was excellent!!! The young lady that attended to me knew what she was doing. Greated everyone politely. I was very impressed with her. Young and multitasking. Thank You, LupitaGuadalupe S.
Woman at front counter was very nice. Very professional. Efficient. Nice job on her part. Truck cargo area was not swept out. Floor was covered with small twigs, leaves, some dirt.James F.
Le client n'a pas laissé de commentaire.MARSHA A.
Store opened 2 hours late (Capitol Dr). Staff arguing among selves on who would do what to help iut- There were call ins and no one from inside store alerted custwho weee piling up outside reason doors remained lockedEd S.
Le client n'a pas laissé de commentaire.Sarah C.
As an elderly customer, I was very pleased with staff at this center. Very efficient an helpful with every need. No need for any improvements.Lamont L.
Le client n'a pas laissé de commentaire.Robert O.
Better customer service employees. Staff at location is less than personable.GINA S.
To improve more I think that when you have a refund coming that it should be able to receive it back in cash instead of having to wait days waiting on it to go back to your card because when it is taken off it doesn't take days before you to receive it.Rozenia B.
Le client n'a pas laissé de commentaire.Michael F.
Make sure y'all not charging for extra gas or running gas out when vehicle is returnedTeresa T.
Le client n'a pas laissé de commentaire.john W.
When someone comes in you don't have to wait 5 minutes to be greeted and have the people more knowledgeable at the counter.Becky Y.
Nothing. The customer service was very good.Edward B.
Employees were on cell phones making us wait. Terrible service.Jack O.
I had a horrible experience with U-Haul and I will never be back. The customer service on 1st st. In Milwaukee wi is horrible the employees don't know the policy and are not trained properly. The east capital location was amazing though from customer service to cleanliness of store.Tiffany G.
Le client n'a pas laissé de commentaire.Rubenia S. | Premières impressions
everything was great except for the truck area, completely wet and covered in mud, all of my furniture was ruined with mud because it was so dirty and wet.Nadia D.
Staff was cold and unwelcoming. Extra charges on my bill were frustrating.Raymond L.
Staff seemed to busy to help - actually arguing over who should help me.ADAM K.
First time customer-rented a pickup truck for a few hours this morning and was pleasantly surprised with the condition of the equipment. Interior of truck was very clean the attendant was a nice gentleman. Ladies were friendly and informative in the office. My only dissatisfaction is I had to wait about 20 extra minutes for the truck to be returned and cleaned prior to me getting it- which is truly not a problem. But I wanted to address the fact that I would have hoped my reservation return time would have been updated more accurately to ensure the two hour increment I had paid for.CharleeAnn S.
The staff at this location was prompt and professional despite the demands of dealing with a break in the previous night. We were very impressedjo Y.
The team was very friendly and helpful, and while they at first thought I was someone else, they quickly corrected their error and apologized for the slight delay in their office.viv K.
I WOULD RECOMMEND THIS LOCATION TO FRIENDS AND FAMILY.Brenda H. | Premières impressions
Can't think of a thing.John K.
Le client n'a pas laissé de commentaire.Jasmyne D.
Le client n'a pas laissé de commentaire.TERRY L.
Uhaul charged me over 70 dollars even though I did everything asked. The workers were rude and having side conversation while assisting me. My experience was unprofessional and I was charged too much.tanecia T.
Le client n'a pas laissé de commentaire.Jillian H.
My rear view mirror was cracked and hanging off I should have been discounted for that .. that was dangerousAnecia K.
The passenger door keyhole was broken when we picked the uhaul up but that was no issue for us. I'm sure you'll fix it up for the next person!!ANTHONY D.
Le client n'a pas laissé de commentaire.Avis O.
The truck had no heat The vent would blow cold air, something in the dash board was rattling. My husband requested a 20 ft and they gave us 15 feet so that made our day even longer. We requested for 7 am and we walked there , only to find out we would be in the cold until 9 am.VICTOR C.
Le client n'a pas laissé de commentaire.Vaughn M.
Le client n'a pas laissé de commentaire.Scott C.
Le client n'a pas laissé de commentaire.Roy S.
Le client n'a pas laissé de commentaire.MarKeysha A.
Le client n'a pas laissé de commentaire.Katelyn B. | Expérience générale
Le client n'a pas laissé de commentaire.MONICA S. | Expérience générale
The faculty were extremely helpful and awesome to work with. The only issue I had was that the storage room itself didn't have any lights to it was so hard to go through to find anything in it.NATAHLIA G. | Expérience générale
The general manager Davia is awesomeALICIA W. | Expérience générale
Le client n'a pas laissé de commentaire.Annette W. | Expérience générale
Asked where I go to park my car for unloading and they showed me right away. No issues. Looks safe. Lots of cameras.Lauren K. | Online Move In
I do feel your new manager is decent but could be more friendly, conversational, more detailed and could smile. She was great with answering the questions of her staff. Baki Alwaissi was a wonderful manager and was very kind we wish him the best. Thank You, Aushai Easleyaushai e. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley H. | Expérience générale
Le client n'a pas laissé de commentaire.Delilah B. | Premières impressions
Le client n'a pas laissé de commentaire.Lacesa W. | Premières impressions
Le client n'a pas laissé de commentaire.Chante B. | Premières impressions
Horrible experience. May I add the first one. Was doing a truck and storage rental. The manager was Horrible did not give me as quoted." Quote" we did not have the unit she wanted so I just her one" quote." When I expressed my disappointment she was very rude and did not accommodate me at all. Of course I was upset because I had movers there and it was a big inconvenience.had to find another option that lead to sufficiently more miles and time. Please train your atority how to handle customer complaints accordingly especially when it's their error. Thank you uhaul and I will continue business limited..laquanna b. | Expérience générale
Horrible was given the wrong storage by the manager. Than when I complained about her mistake she refused to give me another unit at another place because they in fact did not have the actual space there. So my mover had to reload all the stuff and I was left without anywhere to put my belongings. Of course I was upset I just believe she was totally at fault and should have corrected her mistake. Horrible customer service for managementlaquanna b. | Premières impressions
Bali was super helpful!!!SCOTT K. | Premières impressions
Le client n'a pas laissé de commentaire.Sonya G. | Expérience générale
OMG , staff was friendly, the office was clean and fresh.PAM G. | Premières impressions
Le client n'a pas laissé de commentaire.Ginelle C. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES A. | Premières impressions
keep up the good work.JAMES D. | Premières impressions
Liked that I was shown exactly where my unit was and how best to access it. All my questions were answered. Everyone was extremely helpful.Melissa B. | Premières impressions
Le client n'a pas laissé de commentaire.Annette B. | Expérience générale
Dominic took over helping us and he was friendly, helpful, and knowledgeable.Tracey M. | Premières impressions
Le client n'a pas laissé de commentaire.Melanie M. | Online Move In
Le client n'a pas laissé de commentaire.Kerney R. | Expérience générale
Le client n'a pas laissé de commentaire.Savannah W. | Expérience générale
Le client n'a pas laissé de commentaire.Ivory L. | Premières impressions
Le client n'a pas laissé de commentaire.Janetta C. | Expérience générale
Le client n'a pas laissé de commentaire.MARILYN O. | Expérience générale
You guys are the best in the Business I love you guys and my family do to thank youWarren T. | Expérience générale
I love Uhaul so very much it is an excellent company !!saqua t. | Premières impressions
Great service, is there a way to streamline the office. The line was long both timesGlyn L. | Expérience générale
Le client n'a pas laissé de commentaire.brian p. | Expérience générale
Le client n'a pas laissé de commentaire.tylesha w. | Expérience générale
Le client n'a pas laissé de commentaire.Paula S. | Expérience générale
Le client n'a pas laissé de commentaire.MARILYN O. | Expérience générale
Poor I received a forced unauthorized upgrade to my storage facility. Was not able to successfully speak with the manager to resolve the issue. I called and stated I did not want the climate controlled upgrade. Staff said they documented my refusal to upgrade. I received bill charged at increased rate for upgrade. Multiple attempts to reach manger unsuccessful. No one could find any documentation of my call to refuse upgrade. So after four years of storing I cleared out my storage and would look for another option in the future if needed.LIGEIA C. | Expérience générale
Seemed to be short staffed but the staff that was present remained calm and handled the situations appropriately.Jordan M. | Premières impressions
Very welcoming Boss and a team of friendly and helpful staff. Please KEEP IT UP.kwaku d. | Premières impressions
This was my first time using a storage facility and it was a great experience. Will go back again if needed!Sam C. | Expérience générale
Le client n'a pas laissé de commentaire.alexis w. | Expérience générale
Keep up the good work well organize. Thank youjacki j. | Expérience générale
There was an issue with the storage space I originally reserved not being available when I got there to store my things. It was not a pleasant experience, but it got resolved in a satisfactory way.ryan l. | Expérience générale
Le client n'a pas laissé de commentaire.Shanda W. | Expérience générale
Le client n'a pas laissé de commentaire.Paul F. | Expérience générale
Do i have to open the door repeatedly to take things in the dock door was locked..Paul F. | Premières impressions
General Manager was helpful and a pleasure to work with.armando g. | Premières impressions
Great experience. Staff was excellent.rachel l. | Premières impressions
The man who helped me started by giving me the furthest storage unit that was upstairs until I asked for a closer 1. When we got to the unit the hinge was broke and there was trash everywhere inside.brian s. | Premières impressions
Clean place helpful peoplePedro R. | Premières impressions
Great job!!Geoff C. | Expérience générale
I had a problem accessing my unit, as it has been locked due to late pmt fee, after i paid everything they lost the key for their lock, very unprofessional qnd money and time wasting processsaad a. | Expérience générale
U-Haul has always been good to me. When I came at 6 to pick up my, the guy who did my transactions was very helpful and friendly. He stayed on track even though they had a rude customer.Shinitta S. | Premières impressions
Très bienlother b. | Expérience générale
Bienstacy P. | Expérience générale
Very helpDaniel M. | Premières impressions
All of the staff were incredibly nice and helpful! Excellent service à la clientèle. The facility itself was very clean and secure.emily l. | Expérience générale
Baki (the owner) is amazing. He was incredibly helpful! Best experience ever.chinyere s. | Expérience générale
I talked w/ 3 u-haul employees who were not helpful prior to talking with a 4th employee who was incredibly helpful and professional. She let me know about the free storage unit & the others didn't.Mary S. | Premières impressions
Everything went smoothly, as planned, courteous customer service and truck and storage place as expected! Second time using this location on Capitol and second time pleased.Jacqueline K. | Premières impressions
Amazing staffemily l. | Premières impressions
Overall pretty good service. But didn't get the free month I was promised.Patrick T. | Expérience générale
Hey you call me about a storage that I have there but I didn’t rent any storage like 16 days ago a rent a truck but that is it and you charge 25 for cleaning and I never pay that beforeMario S. | Expérience générale
Great experienceMaura Q. | Expérience générale
You charged me for cleaning 25 dollars and that never happened before and it was not dirtyMario S. | Premières impressions
greatJohn G. | Expérience générale
I think customer service is great. Trucks are soooo olddddddd I went to Chicago and it barely had speed Cars was going on the side of me. Update the trucks. And no moving things in the inside.JESSICA C. | Premières impressions
Friendly and personable, but more importantly,fast and efficient.James m. | Premières impressions
The facility was convenient, clean and safe.Todd D. | Expérience générale
Under staffed -/ long wait to return truck This happened two days in a row Couldn’t bring myself to rent the storage unit Pre booked a 10by 10 that smelled musty and didn’t look clean — cancelledDebbie K. | Expérience générale
Every staff member was very friendly and engaging. The general manager knew exactly which size unit we needed and helped us pick the right unit for our needs. Easy access and secure.James M. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Nous offrons la plus grande sélection de l'industrie!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!