Customer Reviews for U-Haul Moving & Storage at Capitol Dr

6 235 évaluations

505 E Capitol Dr   Milwaukee, WI 53212
(Holton and Capitol Dr East of Walmart Supercenter)

(414) 963-8716

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(414) 963-8716

505 E Capitol Dr
Milwaukee, WI 53212
(Holton and Capitol Dr East of Walmart Supercenter)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de véhicules
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Cargo Van was supposed to have a full gas tank. It was not full..somewhere between 3/4 and full. I returned the van with a full gas tank and obviously paid for the gas the previous renter used. The driver's side turn signal was not working properly. Was not sure if rear signal worked or not. The dashboard "Service Tire" logo was showing indicating a tire needed service or the system was faulty. These items should have been monitored and repaired/fixed before my rental. The van had license plates from "Arizona". Kind of sours me on "U"-Haul.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
2

When we arrived there was no trucks. After waiting 30 min, we received a truck that was soaking wet inside and filled with sawdust. It was horrible. I ended up ruining many things due to this

Marissa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parris T. 
Évaluation :
1

When I returned the truck the store was close so for the safety of the truck I locked the key inside of the truck I WAS not told by the employee who I rented from that there was a drop box for the key so at 6 am some one call me asking about the the key I told him I locked it in the truck and the employee went crazy talking to me like I was a kid call me dumb and a idiot and told me he was charging me a 100 $and wouldn't let me get a word in and hung up the phone so I went up there when they open and this guy we got into it again this man said he was the owner and kelp talking to me with no respect and was trying to provoke me this guy was very un professional to a customer that was just trying to make sure the truck was safe do not I repeat do not rent from 505 east capital drive in Milwaukee Wisconsin

RAYMOND H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENEVIEVE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
5

This location has new equipment and friendly staff.

Maxamed F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOMONIC F. 
Évaluation :
5

The space was clean and organized. The staff were friendly and knowledgeable. The vehicle I had on hold was ready and waiting. I have used U-haul as my go to company for decades. I have never had an issue. This was my first time at any MKE location. Now I know the bar to which I will hold the other locations. This one is the best to date for me. *Most of my interactions prior were in the Chicago Land area* Thank you for a great experience. I will return here if I need a vehicle and/or packing supplies.

MICHELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
2

Two days and I haven't received the final cost of my rental van. I used a credit card no final conclusion don't know how much owe for gas if any, I don't know how many miles was I billed for don't know if I was charged for anything no bill, How long does the process take?

KENNY M. 
Évaluation :
2

The numbers on the boxes to retrieve the keys were not clearly marked, I had to go inside when I wanted to rent contactless. The truck I was given was horrible. Good thing I only went 8 miles. I ordered an appliance dolly and got a utility dolly and was not refunded the 3 $difference. This is my 1st EVER bad experience with Uhaul

Cassandra T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen B. 
Évaluation :
4

THe Manager is a nice guy. Very helpful.

donyel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cassandra H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ISAIAH C. 
Évaluation :
4

Long wait time to counter

Henry B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randal S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRACEY U. 
Évaluation :
1

My car was broken into while parked at the uhaul location

ANGELA W. 
Évaluation :
2

I requested a utility dolly it was not in my vehicle I needed this that I may remove my deep freezer and I hope I'm being reimbursed for it because it was not one in the truck and I did tell the cashier when I returned the truck.

TONYA B. 
Évaluation :
5

You need more people at the counter on days like today. That poor guy! I was not happy with my overall Uhaul experience this time, driving so far for a rental that the 50 $credit didn't even cover the gas and mileage to go that far. But the location I was sent to and the people were great.

HEATHER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERMAINE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jaime A. 
Évaluation :
5

Nice staff, good truck but general website during 7pm key drop off hard to access and 800 number call back dropped both calls.

CONSTANTINE E. 
Évaluation :
5

The service was great!! If we encountered a problem the GM was there to compensate or make arrangements to fit my needs. I appreciated all that. The counter person was knowledgeable and ready and willing to help! Service was great!!

LIANDRA D. 
Évaluation :
5

Dominic was the only employee on a very busy Sunday morning. As I stood in line I observed his quiet, patient demeanor as he dealt with many situations and customers I surely would have lost patience with. I have dealt with UHaul in many cities and Dominic by far is the best staff person I have encountered.

JERRY J. 
Évaluation :
5

Great customer service! Very friendly and accommodating staff!!

TIMOTHY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LINK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD P. 
Évaluation :
2

We were promised 20 % discount due to the part not being available last week when our original appointment was for. We paid over a month ago for the hitch etc. please use the credit ad promised. Merci

Heidi G. 
Évaluation :
5

Best local that is why I always do my rentals at this location. LT had excellent customer service qualities

DARNELLE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGIO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rochelle K. 
Évaluation :
5

Excellent customer service from management and the owner Joe himself anytime I have to move I pick this Pacific U-Haul it will continue to pick this Pacific U-Haul as long as I do business in the state of Wisconsin I highly recommend this service to anyone

DONALD J. 
Évaluation :
5

I have used other U-Haul locations in Milwaukee and find this one to be best by far. So efficient and easy to deal with.

Ed S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA N. 
Évaluation :
2

Get help!!!! Dam! Really, I know it's not hard to keep employees or is it? It's only one person there that's at the register helping a person and like five people in line and I happen to be disabled I have back surgery and there's no place to sit.

TONYA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE N. 
Évaluation :
2

1. The check engine light was on at the time of pick up 2. Previously completed online registration info was missing during check in and 45 minutes elapsed before rental truck identification was confirmed

Olusegun S. 
Évaluation :
4

Email send my return rental receipts please. A UHaul ink pen should be left in every cleaned vehicle for the next customer.

Yvette P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert H. 
Évaluation :
5

Great job done.

ACIE H. 
Évaluation :
5

Dominick at the front counter was really helpful, friendly, and patient in explaining what was able to be done at this store. I had a wiring harness (4 pin) installed and it went really well - all the work was done more quickly than expected and the quality was there. I was really happy with the service and the people at this store.

Tom F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

By accident I left my wallet behind. The staff were very helpful in helping me recover my wallet. It's not often that someone returns a wallet with cash inside, but on this day a Good Samaritan was in the right place at the right time! Huge thanks to the U-Haul team over at 505 E. Capitol Dr!!

TYNEKA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
3

I'll never recommend UHaul after my horrible experience today!

JACOB H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy R. 
Évaluation :
1

To make sure your trucks work1 properly,because the truck I rented kept cutting off.i had to call road side assistant,and they take to long ,I had to get my cables out and boost the truck off myself,the truck kept running out of gas to fast ,never again will I rent from them again, I called customer service and asked for a refund and got put on whole, customer service never came back to the phone. I talk to one of person that work there,he told me that he was let manger know will be contacted manger tomorrow or I will stop by it was very in convenient to me,am asking manger for refund.

LISA B. 
Évaluation :
1

dropping off was a nightmare. i had to go into find out where to park the uhaul, was told parking lot and man cleaning a truck yelled out we couldnt park there and get into the line which was long and wouldnt fit in. After some words, someone else came out and told me it was ok to park in the lot.

Javier T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES A.  |  Premières impressions 
Évaluation :
5

Baiki and his staff were super helpful and friendly

EBONY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CRYSTAL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA D. 
Évaluation :
5

keep up the good work.

JAMES D.  |  Premières impressions 
Évaluation :
2

Returned the truck within an hour of renting it. Could have gotten a huge credit, but the line was out the door because there was no one working. Poor Baki was doing what he could, but no one working is unacceptable.

RAVEN J. 
Évaluation :
5

The location was great. The experience using the app was HORRIBLE.

Michelle R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHERYL L. 
Évaluation :
5

I was not asked if I would like a paper receipt, and I forgot to ask for it. Perhaps this question can be added to your customer service personnel. Thanks

PARRIS N. 
Évaluation :
4

Location was fine except for there were a bunch of trucks parked right by the entrance. Three other cars were trying to get out of the parking lot while I was trying to get in. Not sure if I should have gone to the enter an email off of Hilton instead.

Marshall P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PASSION B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantel A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

The African american gentlemen working the morning of Friday 9/17/21 provided great customer service. I'll be returning because of his good service. Thnx.

Luke B. 
Évaluation :
5

All gentlemen that work there are ery helpful kind Acknowledgeable thanks for a great experience

KENNETH B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNE L. 
Évaluation :
5

I want to make sure that the gentleman who checked me out is recognized for his EXCEPTIONAL service. I don't see anything on the contract that gives me his name or employee number, but the contract # is 22239255. He was friendly, efficient and very professional!! Thank you!

VICTORIA R. 
Évaluation :
5

The staff was very informative. (Dominnic)

MICHEL A. 
Évaluation :
5

The person at the desk when I picked up was very helpful and efficient. The whole process, including drop off, went smoothly. I was a little worried that there would be some issue or problem, but it was stress-free!!

LISA L. 
Évaluation :
5

Liked that I was shown exactly where my unit was and how best to access it. All my questions were answered. Everyone was extremely helpful.

Melissa B.  |  Premières impressions 
Évaluation :
5

Stay in business!

Jessica D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annette B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VYTAUTAS J. 
Évaluation :
4

I had issues with your app. It was very slow at times and crashed si that I couldn't enter conditions like mileage at pickup. Also lock boxes were confusing. There were boxes and locks labeled as "7". I would like to that Dominic who was very helpful solving the issues I had. Hes a great employee.

Jeffrey G. 
Évaluation :
5

Drop off service would be great...

ROBERT N. 
Évaluation :
5

Dominic was incredible- going far above and beyond to help us try to open a very stuck and jammed trailer door. I highly recommend this spot and hope he can be given some recognition for his professionalism and the outstanding customer service he provides.

Katie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
4

Dominic took over helping us and he was friendly, helpful, and knowledgeable.

Tracey M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACOB C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anesha C. 
Évaluation :
5

Great customer service every time I come in there. They always helpful an I will use them in future.

RODERICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
3

Very rude cashiers

Kathy U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shameka P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie M.  |  Online Move In 
Évaluation :
4

Seemed to be short staffed but the staff that was present remained calm and handled the situations appropriately.

Jordan M.  |  Premières impressions 
Évaluation :
5

Very welcoming Boss and a team of friendly and helpful staff. Please KEEP IT UP.

kwaku d.  |  Premières impressions 
Évaluation :
4

Everything went smoothly, as planned, courteous customer service and truck and storage place as expected! Second time using this location on Capitol and second time pleased.

Jacqueline K.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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