Customer Reviews for U-Haul Moving & Storage at Capitol Dr

6 192 évaluations

505 E Capitol Dr   Milwaukee, WI 53212
(Holton and Capitol Dr East of Walmart Supercenter)

(414) 963-8716

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(414) 963-8716

505 E Capitol Dr
Milwaukee, WI 53212
(Holton and Capitol Dr East of Walmart Supercenter)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de véhicules
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Rochelle K. 
Évaluation :
5

Excellent customer service from management and the owner Joe himself anytime I have to move I pick this Pacific U-Haul it will continue to pick this Pacific U-Haul as long as I do business in the state of Wisconsin I highly recommend this service to anyone

DONALD J. 
Évaluation :
5

I have used other U-Haul locations in Milwaukee and find this one to be best by far. So efficient and easy to deal with.

Ed S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA N. 
Évaluation :
2

Get help!!!! Dam! Really, I know it's not hard to keep employees or is it? It's only one person there that's at the register helping a person and like five people in line and I happen to be disabled I have back surgery and there's no place to sit.

TONYA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE N. 
Évaluation :
2

1. The check engine light was on at the time of pick up 2. Previously completed online registration info was missing during check in and 45 minutes elapsed before rental truck identification was confirmed

Olusegun S. 
Évaluation :
4

Email send my return rental receipts please. A UHaul ink pen should be left in every cleaned vehicle for the next customer.

Yvette P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert H. 
Évaluation :
5

Great job done.

ACIE H. 
Évaluation :
5

Dominick at the front counter was really helpful, friendly, and patient in explaining what was able to be done at this store. I had a wiring harness (4 pin) installed and it went really well - all the work was done more quickly than expected and the quality was there. I was really happy with the service and the people at this store.

Tom F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

By accident I left my wallet behind. The staff were very helpful in helping me recover my wallet. It's not often that someone returns a wallet with cash inside, but on this day a Good Samaritan was in the right place at the right time! Huge thanks to the U-Haul team over at 505 E. Capitol Dr!!

TYNEKA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
3

I'll never recommend UHaul after my horrible experience today!

JACOB H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy R. 
Évaluation :
1

To make sure your trucks work1 properly,because the truck I rented kept cutting off.i had to call road side assistant,and they take to long ,I had to get my cables out and boost the truck off myself,the truck kept running out of gas to fast ,never again will I rent from them again, I called customer service and asked for a refund and got put on whole, customer service never came back to the phone. I talk to one of person that work there,he told me that he was let manger know will be contacted manger tomorrow or I will stop by it was very in convenient to me,am asking manger for refund.

LISA B. 
Évaluation :
1

dropping off was a nightmare. i had to go into find out where to park the uhaul, was told parking lot and man cleaning a truck yelled out we couldnt park there and get into the line which was long and wouldnt fit in. After some words, someone else came out and told me it was ok to park in the lot.

Javier T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES A.  |  Premières impressions 
Évaluation :
5

Baiki and his staff were super helpful and friendly

EBONY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CRYSTAL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA D. 
Évaluation :
5

keep up the good work.

JAMES D.  |  Premières impressions 
Évaluation :
2

Returned the truck within an hour of renting it. Could have gotten a huge credit, but the line was out the door because there was no one working. Poor Baki was doing what he could, but no one working is unacceptable.

RAVEN J. 
Évaluation :
5

The location was great. The experience using the app was HORRIBLE.

Michelle R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHERYL L. 
Évaluation :
5

I was not asked if I would like a paper receipt, and I forgot to ask for it. Perhaps this question can be added to your customer service personnel. Thanks

PARRIS N. 
Évaluation :
4

Location was fine except for there were a bunch of trucks parked right by the entrance. Three other cars were trying to get out of the parking lot while I was trying to get in. Not sure if I should have gone to the enter an email off of Hilton instead.

Marshall P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PASSION B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantel A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

The African american gentlemen working the morning of Friday 9/17/21 provided great customer service. I'll be returning because of his good service. Thnx.

Luke B. 
Évaluation :
5

All gentlemen that work there are ery helpful kind Acknowledgeable thanks for a great experience

KENNETH B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNE L. 
Évaluation :
5

I want to make sure that the gentleman who checked me out is recognized for his EXCEPTIONAL service. I don't see anything on the contract that gives me his name or employee number, but the contract # is 22239255. He was friendly, efficient and very professional!! Thank you!

VICTORIA R. 
Évaluation :
5

The staff was very informative. (Dominnic)

MICHEL A. 
Évaluation :
5

The person at the desk when I picked up was very helpful and efficient. The whole process, including drop off, went smoothly. I was a little worried that there would be some issue or problem, but it was stress-free!!

LISA L. 
Évaluation :
5

Liked that I was shown exactly where my unit was and how best to access it. All my questions were answered. Everyone was extremely helpful.

Melissa B.  |  Premières impressions 
Évaluation :
5

Stay in business!

Jessica D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annette B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VYTAUTAS J. 
Évaluation :
4

I had issues with your app. It was very slow at times and crashed si that I couldn't enter conditions like mileage at pickup. Also lock boxes were confusing. There were boxes and locks labeled as "7". I would like to that Dominic who was very helpful solving the issues I had. Hes a great employee.

Jeffrey G. 
Évaluation :
5

Drop off service would be great...

ROBERT N. 
Évaluation :
5

Dominic was incredible- going far above and beyond to help us try to open a very stuck and jammed trailer door. I highly recommend this spot and hope he can be given some recognition for his professionalism and the outstanding customer service he provides.

Katie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
4

Dominic took over helping us and he was friendly, helpful, and knowledgeable.

Tracey M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACOB C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anesha C. 
Évaluation :
5

Great customer service every time I come in there. They always helpful an I will use them in future.

RODERICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
3

Very rude cashiers

Kathy U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shameka P. 
Évaluation :
5

Truck was clean and had very comfortable ride, drop off quick and easy

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

musa Y. 
Évaluation :
2

We would recommend the location, but the gentleman was distracted upon pick-up and kept our id. Which required us to go back early the next morning to pick it up. His response was..... YOU forgot your id. Hummmm........

TIMOTHY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA L. 
Évaluation :
1

I was over charged an promised 3 weeks ago I would be refunded an still nothing never received receipt to email as promised the manager there left me on hold for 72 min an he was rude an wouldn't tell me his name

SHALONDA B. 
Évaluation :
5

Everything was fine.. truck had minor accident on front left bender

FELICIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xavier S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie M.  |  Online Move In 
Évaluation :
4

Replace the driver side visor with one that fits. Repair "sticky" ignition - too hard to turn the key. Otherwise, I highly recommend this Uhaul location. Easy to get to, plenty of accessible parking, very professional and efficient staff - great to work with.

DEBRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE M. 
Évaluation :
5

fantastic staff, helpful and did everything in their power to help us get on our way with retrieving the van and drop off. 11/10.

JEFFERY D. 
Évaluation :
5

The service was excellent. No need to improve anything.

margretta E. 
Évaluation :
5

There was a dark gray dust on the inside and outside of the trailer. You don't realize the dust until you put your hand on it and then you are filthy dirty. We didn't realize the dust was also on the inside of the trailer until we pulled mattresses out that had the nasty gray dust on it was well. :-( The staff was friendly, helpful and efficient.

Brenda J. 
Évaluation :
5

In and out in under 10 minutes

Jay D. 
Évaluation :
4

mobile check in didn't work well but the storefront was very accommodating.

Rory M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Haley W. 
Évaluation :
5

I arrived and my trailer was immediately ready

Scott H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTINA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTWNYUN T. 
Évaluation :
5

After renting a van for a week, then returning it, we rented for another week and returned it. The weekly rate was terrific. However when we returned the van, we decided to RE-rent it for ONE MORE DAY at the very CLEAR ADVERTISED PRICE both located in the store and on all of your vehicles of 19,95 $/day. This price was confirmed as we sat with the owner Dominick, and he took my CC to charge THAT amount -19,95 $. When we returned the van the next day (per the ONE DAY RENTAL) we were SURPRISED to see that my CC had been charged 93 $+. Of course we questioned this extraordinary amount charged. The young lady said she see where the owner made the mistake of overcharging us. She called the GM (Baki Awsaasila) who tried explaining but his explanation was unacceptable. I asked the young lady employee when the owner Dominick would be in, she said she didn't know do I said I would come back the next day to see if I could speak with him since he's the person who wrote up the rental agreements on all 3 ocassions that we rented and RE-rented the van. I came back the next day, August 18,2021 and sat with the owner Dominick. I showed him the paperwork (rental agreement) he had given us and explained our dilemma in regards to the discrepancy in charges as well as I formed him of his own comments verifying that the rate was 19,95 $ per day. Unfortunately his attempt o explain the WHY we were charged 93 $+ INSTEAD of the 19,95 $ rate didn't make any sense to us and quite frankly I don't think it made sense to him either and he's the owner. I must say I respect him for trying to explain, but it just didn't fly with me. What he said was " Because you rented the van for a week and then EXTENDED it for another week, you received the discount rate for weekly rentals, so because you received the weeklydiscount when you add another day the rate goes up fro the 19,95 $/day to 79,95 $/day w/100free miles(he kept using the word EXTENDED) that's not what happened. We initially rented for a week, brought the van back with mileage used (which was under the 700 FREE miles. Then we ENTERED a new rental agreement for another week, so technically that's not EXTENDING, it's a new agreement/contract) so his use of using the word EXTENDED puts the rental agreement in a whole different UNDERSTANDING TO U-HAUL BUT NOT TO THE CUSTOMER. So after bringing the van back to end the SECOND RENTAL AGREEMENT. WE RE-RENTED A VAN FOR 1 MORE DAY, THEREBY ENTERING A 3RD RENTAL AGREEMENT at the rate of 19,95 $/day plus 10 $/day insurance which should have been a total of 29,95 $ +tax. Not 93 $+. We are sadly disappointed with this experience and VERY STRONGLY SUGGEST THAT U-HAUL ABIDES BY IT'S ADVERTISEMENTS, CLEARLY EXPLAIN TO POTENTIAL CUSTOMER EXACT CHARGES AND WHY RATES CHANGE FROM WHAT IS CLEARLY POSTED IN THE STORE, SO OTHERS WILL NOT BE CAUGHT UP IN WHAT APPEARS TO BE A BAIT AND WHICH. VERY DISAPPOINTED. I'm not saying the public should not rent from this location, I'm just explaining our experience and that this should not have happened.

AFRIQAH I. 
Évaluation :
5

Very pleasant experience.

Sean Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerney R.  |  Expérience générale 
Évaluation :
4

The location had connectivity issues and rental took longer than expected. Staff was super friendly and helpful.

Rebecca N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLISON M. 
Évaluation :
4

The check oil light was on. I told the person at front desk and he said it was ok. I thought that was odd. Also at check out after hours, the mileage should allow you to type exactly what is shown vs entering the .0 at the end. It's confusing.

DOUGLAS L. 
Évaluation :
5

The sun visor on the truck was broken and it flopped around a little, which was distracting. Other than that, everything went smoothly.

GREGORY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Armando G. 
Évaluation :
5

Have a few more staff working as it was a good 25 min wait to get truck and that time was time people can use the truck for.. thanks!

LEAH D. 
Évaluation :
5

I rented a utility trailer for 4 hours. The young man that checked me out and back in again was knowledgeable and personable. This transaction was efficient.

DANIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERROLD HOWARD W. 
Évaluation :
5

Merci!

Kevin D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

loretta W. 
Évaluation :
5

Just keep it 💯👌

Estelle D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Savannah W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMUD M. 
Évaluation :
3

employees weren't friendly and helpful

Jordan R. 
Évaluation :
4

I was told that I could just drop the rented van off, which I did, but I received a call from Uhaul 2 days later saying that my truck was missing and overdue. I had to call a few more folks to ensure them that I dropped off the truck a day early even.

Gwen B. 
Évaluation :
1

Y'all cheat people out their money ! Scam bitches

SHARNECE N. 
Évaluation :
2

I saw a nail in the tire before leaving the lot, we changed equipment, I was charged 150 USD for repair. Scandalous.

DENIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivory L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janetta C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARILYN O.  |  Expérience générale 
Évaluation :
5

You guys are the best in the Business I love you guys and my family do to thank you

Warren T.  |  Expérience générale 
Évaluation :
5

I love Uhaul so very much it is an excellent company !!

saqua t.  |  Premières impressions 
Évaluation :
5

Great service, is there a way to streamline the office. The line was long both times

Glyn L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tylesha w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paula S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARILYN O.  |  Expérience générale 
Évaluation :
2

Poor I received a forced unauthorized upgrade to my storage facility. Was not able to successfully speak with the manager to resolve the issue. I called and stated I did not want the climate controlled upgrade. Staff said they documented my refusal to upgrade. I received bill charged at increased rate for upgrade. Multiple attempts to reach manger unsuccessful. No one could find any documentation of my call to refuse upgrade. So after four years of storing I cleared out my storage and would look for another option in the future if needed.

LIGEIA C.  |  Expérience générale 
Évaluation :
4

Seemed to be short staffed but the staff that was present remained calm and handled the situations appropriately.

Jordan M.  |  Premières impressions 
Évaluation :
5

Very welcoming Boss and a team of friendly and helpful staff. Please KEEP IT UP.

kwaku d.  |  Premières impressions 
Évaluation :
5

General Manager was helpful and a pleasure to work with.

armando g.  |  Premières impressions 
Évaluation :
4

Everything went smoothly, as planned, courteous customer service and truck and storage place as expected! Second time using this location on Capitol and second time pleased.

Jacqueline K.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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