Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Make sure all the Tires have Full of Air Thanks the Right tire Needs Some Air
PEGGY OLIVER
Évaluation :
1
Get a whole new crew including the manager. First they give me a vehicle good had no gas in the check engine light was on. So they switched it for a different one after giving me a hassle. Then when I took it back I Was told by an employee that they would check me in. That didn't happen I got charged everyday even though I returned the van the same day only had it for about 6 hours . Wouldn't ever go there & will definitely tell anyone that will listen not to ever go there customer service is very bad vehicles are dirty disorganized they don't know what they're doing.
William Ferguson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alessandra Suniaga
Évaluation :
4
Overall my experience was positive. The attendants and staff were professional and took great care of me. My only concern, which I brought to the attention of the attendant when returning the truck, was a faulty ramp on the back of the 15' truck I rented. Instead of remaining securely attached to the truck, my movers indicated it fell off and onto the road at the start of my move. This in turn caused some delays in the loading and unloading process because the movers had to manually adjust the ramp to get it back inside the rear of the truck. A future repair is needed.
Amy Krymkowski
Évaluation :
5
The staff was very knowledgeable and helpful. Willing to go that extra mile for a customer. Keep up the great work!
corey conard
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Expérience générale
Évaluation :
4
The store manager was friendly and reassuring. I appreciated her positivity.
Stephen Perez
Évaluation :
4
Michael did a great job installing my hitch. He was super friendly, very upbeat, he worked fast, and he made the whole experience easy. I would recommend Michael and the location to anyone interested in a hitch. The staff there all were friendly - It would be great if UHaul would give the location a bit of a polish (very worn floors, feels like it hasn't been updated in a long time) to make the location feel nicer for its employees and its customers.
susan Boehme
Évaluation :
3
Not sure if I would recommend. I periodically rent a van to pick up food baskets for our food pantry. Christmas was hectic. Customers were upset, staff overwhelmed. I didn't have a credit card with me and had to leave and return. I was on a schedule to complete my pickup, and this put me behind. So, this time I decided to check in online. Retrieving the van on (3/19 at noon) went smoothly with only one hiccup. The van was not accessible, so nice young changed my contract to one that was not blocked in. I returned the van around 2pm on the same day. Printing my receipt would have taken a while so I told the clerk an email would suffice. I checked online and saw that the website did not have the van listed as checked in. I called the office and was told that they have the keys, and the van had not been checked in yet, and that I would receive an email soon. Well, it's now almost 1am the next day and the email hasn't arrived yet. I think this office still needs additional help.
Billie Burton
Évaluation :
5
Le client n'a pas laissé de commentaire.
shareka truss
Évaluation :
5
Customer service was good and on point they got me in and out in a timely manner
Shonte Adams
Évaluation :
4
The interior cargo area of my rental truck was scattered with dirt on the floor and broken glasd. Someone had broken a mirror in the truck and did not fully clean all the glass up.
JAMES FEIEREISEN
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL BRACKETT
Évaluation :
3
Le client n'a pas laissé de commentaire.
GERALD PARKER
Évaluation :
5
Le client n'a pas laissé de commentaire.
DIANE FORREST
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Expérience générale
Évaluation :
2
Inconsiderate very lazy, disrespectful to customers
lawanda knight
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sarah J Richards
Évaluation :
4
Had to switch. trucks. The driver side view mirror on first was flopping all around. Second truck, gas level incorrect. I felt bad having to go back inside twice and bothering the counter staff when the are already so busy.
JAMES FEIEREISEN
Évaluation :
5
Le client n'a pas laissé de commentaire.
kelvin nathan
Évaluation :
4
We were asked to drive about 50 miles to grab a truck that was needed from this location. The local office made it worthwhile and took some stress out of the overall experience in the end. Arrived and was in and out in no time.
Michael Smyk
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tanya Hull
Évaluation :
4
Le client n'a pas laissé de commentaire.
Savera Henderson
Évaluation :
2
They did not check my truck in when I brought it back and continued to try and charge me. The gm was very helpful and did everything she could to right the wrong.
Erin Loichinger
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN BOELDT
Évaluation :
5
The people working in the facility office were very helpful and friendly. They were all very nice and had positive attitudes.
KAREN SALENTINE
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRENDA BELL WHITE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aaron Carter
Évaluation :
4
Le client n'a pas laissé de commentaire.
Paula Pumphrey
Évaluation :
3
Previous users did not sweep out vehicle. Heat/cool knob would not turn. Gas was 1/2 full and needed to stop twice for fuel
Gregory Gasper
Évaluation :
5
No improvement needed as far as I'm concerned.
REMONIA MCGEE
Évaluation :
5
The truck that I rented had 130 000 mi and a horrible vibration coming from the tires mirrors were shaking and the ride was terrible. Hope you don't get the same truck I did.
Adrian Brown
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leann Shields
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martell Strozier
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicole Winters
Évaluation :
3
Waiting time to be served was long. Moving vehicles with lot was difficult and could not comply with directional arrows-had to exit out the enter only drive off Capitol.
John Kirk
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Fleischer
Évaluation :
2
Le client n'a pas laissé de commentaire.
Anthony White
Évaluation :
1
I was forced to pay cleaning fees and gas fees and when I tried to explain the truck was dirtyWhen I got it the staff member said she felt I was trying to harm her and pulled a gun out on me please somebody contact me regarding this
Deshawn Peterson
Évaluation :
4
Le client n'a pas laissé de commentaire.
Phillip Orlenko
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL BRACKETT
Évaluation :
5
Le client n'a pas laissé de commentaire.
Avery Bobo
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Evelyn Agosto
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT NORAH
Évaluation :
5
Le client n'a pas laissé de commentaire.
Balwinder Singh
Évaluation :
5
Le client n'a pas laissé de commentaire.
Suhaidy Robles
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bryan Sanders
Évaluation :
1
Had bad experience with a female supervisor. She was very argumentative not understanding very disrespectful. very unprofessional.
laqueeta cater
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
christine vinson
Évaluation :
2
Better customer service
George Owens
Évaluation :
3
Le client n'a pas laissé de commentaire.
Diamond Griffith
Évaluation :
4
Le client n'a pas laissé de commentaire.
Camille Collier
Évaluation :
5
Le personnel était amical et serviable.
Ariana Ruiz
Évaluation :
2
Le client n'a pas laissé de commentaire.
Amanda Korzinek
Évaluation :
5
Le client n'a pas laissé de commentaire.
Giovonni Brackens
Évaluation :
5
Excellent customer service by the entire team. It was a great experience. Merci
Ronald Tyk
Évaluation :
2
Please have the equipment that a person needs once they come pick up the u haul because after making a reservation over the phone and then once we got there the dolly wasn't available. Also if someone can clean the U haul out because we had to wipe down knobs, steering wheel and other parts of the U haul it was very dirty inside on different parts of the U haul.
angeline mills
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL BRACKETT
Évaluation :
2
Le client n'a pas laissé de commentaire.
Jeanine Joe
Évaluation :
4
Le client n'a pas laissé de commentaire.
jerome tally
Évaluation :
5
Great staff they went above and beyond
Michael Young
Évaluation :
5
Le client n'a pas laissé de commentaire.
McLowlly Sore
Évaluation :
1
Truck died had to call roadside assistance. Returned the truck and I was charged for 200 miles vs. the 6 miles that I actually drove. This ran my credit card over the limit. It was a nightmare
ALESIA HAWKINS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jared Felix
Évaluation :
3
The employees are very unprofessional. GHETTO!!! Customer service was horrible!
Michele Kemp
Évaluation :
3
My truck was not clean and workers not professional but if you are a patience person , and speak humbly. You can get a good response from workers. Business in the world, United States has took on a whole new meaning, I don't care, just pay me for showing up. And your company unfortunately at certain locations has become that.
DORA HARMON
Évaluation :
1
Le client n'a pas laissé de commentaire.
Nathalie Francis
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Expérience générale
Évaluation :
5
Siriah was extremely helpful with figuring out what I needed to do my job. Merci.
Travis O'Dierno
Évaluation :
1
The location was great and the two rentals I did in person were fantastic - easy to use. However, I attempted to rent an after hours truck - the lockbox was frozen (understandable - it's freezing temps here). I used the online check in system. I clicked that I did not find the keys and messaged customer service that I was unable to locate the keys / do the rental. When I went in person to rent the vehicle I found out that U-Haul said not only that I was able to rent the vehicle but also that I did not return it when in fact it never left the lot and I was not able to rent it.
Elyse Transon
Évaluation :
3
Considering I ordered a Uhaul 2 minutes from where I was cleaning out a house I was not happy to go to 5th and Capitol. Had to drive thru some pretty sketchy neighborhoods and take one plus hours to pick up and get back to where I was cleaning out a house.
Sue Schwartz
Évaluation :
5
Le client n'a pas laissé de commentaire.
TANGANESHA SPRAGGINS
Évaluation :
5
Le client n'a pas laissé de commentaire.
shkima kimbrough
Évaluation :
5
Staff was very friendly and organized. Easy check in and check out.
Tamika Thomas
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ismael Bosch Bello
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trena Forest
Évaluation :
4
Le client n'a pas laissé de commentaire.
LUCIANA RURY
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martin Triplett
Évaluation :
5
Le client n'a pas laissé de commentaire.
raynique scott
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elvin Moore
Évaluation :
2
The store manager said there was debris inside the rear of the truck in which I knew there was not the things I moved were two new couches a mattress a box spring and bed frame the only debris inside the rear cabin was two small pieces of paper in which I collected and tossed on the ground. I got falsely charged 12$
richard matthews
Évaluation :
1
A few employees were obviously high and the store smelled of weed.
Raymond Ives
Évaluation :
5
Very friendly staff! Helped us get in/out with our rental quickly, especially on a holiday!!
Cory OBrien
Évaluation :
3
The staff wasn't helpful and information (options) were not shared with customer in terms of assisting to even drive up the car to the trolly.
Shamani Shikwambi
Évaluation :
3
Man at the counter was not welcoming. I've never done this before and I selected the mobile pick up. The instructions told me to go inside to get the keys. I walk up to the man behind the counter and said I needed the keys for one of the trucks. He just looked at me like I was stupid. Like I've done this before. It was a good 5 seconds before he said, "IDK what truck". Sure I guess I didn't say it, but a simple, "For which truck?" Would've been niced than that response. He gave me the keys and said, "If you did the mobile, it would've directed you to the black box and this interaction didn't need to happen." What does that suppose to mean? Is this interaction illegal?! The app also told me to held inside, no black box instructions whatsoever. Anyways, just grabbed the keys and left already 30 minutes late. Had to extend which was okay. Also, the map sends you to the back of the place. Wasn't sure what I was looking for but the tow truck company behind uhual told us to leave which I understand. I just didn't know why it sent us there in the first place. Another is, our dolly and our furniture pads weren't in the truck which I would assume. If not, I didn't see any instructions to get it myself. The process to do a mobile pick up was so long it shouldn't even be an option. Just walk in instead. Gas was confusing. I didn't know how much I should leave in it. More than before? If it's at half tank, make sure to bring it back with half tank or more? Couldn't find it in the contract. I will rent again, but boy was it a headache.
Brandon Vue
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ceceil Carson
Évaluation :
5
I have no problem with towing a U-Haul people just need to do their job the right way that's it that's all
Travoy Gail
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald Miller
Évaluation :
5
As always, your staff are excellent. They do a great job.
Craig Stone
Évaluation :
1
Make sure the assigned trucks are not blocked in by other trucks, that trucks have air in tires, that trucks cargo area is not full of several inches of water, that cabs are reasonably clean. The truck I eventually got, after the first two were not usable for the reasons stated above, had a cab and steering wheel so dirty that I needed to wear gloves to convince myself to accept it, it also reeked of weed, but I took it because by this time I was running very late to start my move.
WILLIAM SCOTT
Évaluation :
4
Le client n'a pas laissé de commentaire.
Justin Comer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Caleb Rose
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lastarsia Ray
|
Expérience générale
Évaluation :
5
As soon as I pulled in with the truck, someone came to take the keys and signed me out.
Dale Parsons
Évaluation :
5
Guy at the front desk was very good at his position. I m recommend him for a raise now or in the near future. He's always there to help me and make sure everything goes smoothly.
Aaron Carter
Évaluation :
2
The inside of this place stinks of marijuana. The service is slow and unfriendly. I was yelled at when i returned the trailer. I've rented trailers with you quite a bit, but even though this is the closest location I think I won't be using this spot again.
STEVE MULDER
Évaluation :
1
I brought the vehicle back with the same amount of gas that I left with (1\4 tank). The attendant said it was 1/8th of a tank. We went to view it and it was 1/4 tank, as I said it was. She said, "We will adjust the amount." I waited outside and never received an adjustment. I then went inside and, after a long wait, a very rude young man finally adjusted the refund.
Glenn Givens
Évaluation :
2
I'm not sure how to rate the location. The staff seemed to be doing their jobs but there was a lot of confusion and frustration in the store when I visited. I was 15 minutes early than expected in picking up the van so that I could start my errands that afternoon. But upon arriving, I was informed that they could not take my card-even though I used the same card just a month before to rent a van. The clerk explained the reason for the change in policy. She was very helpful and attentive. I had no idea that I needed a credit card with a logo. I carry my credit cards that were provided by my bank and Sam's Club. I had to leave to get another card. When I returned, the clerk remembered me and eventually was able to take care of me. Unfortunately by this time, I was more than a half hour late in arriving at my destination( Hunger Task Force) and even later for the distribution of Christmas Baskets to waiting families that were given a time line to receive their food. This was a very frustrating experience for me. I use this location because of its convenient location to my church/food pantry, but when I make a reservation online, I want to be sure that I can be on time for the things I need to complete. My confidence in how this event occurred has been damaged. I'm a recurring customer, but now looking for another way to meet my service needs.
Billie Burton
Évaluation :
4
Le client n'a pas laissé de commentaire.
Glenn Harris
Évaluation :
4
Victoria, who checked us in and out was AWESOME! She is a great representative for U-Haul.
Thomas Smith
Évaluation :
3
Le client n'a pas laissé de commentaire.
craig ellis
Évaluation :
5
Le client n'a pas laissé de commentaire.
phyllis heard
Évaluation :
5
Everyone was knowlegable and helpful
Jim Lyons
Évaluation :
5
Le client n'a pas laissé de commentaire.
bennie oliver
Évaluation :
5
customer service was friendly, professional and enjoyed our transacations.
vicki beaudoin
Évaluation :
1
Truck door didn't close well. Truck cab was dirty the cargo area had swisher sweet type cigar butts in it plus trash. The battery light kept coming on and when I called the location they just said I would be fine. And the location lobby smelled like marijuana.
Graydin Lohre
Évaluation :
4
Low tire pressure on vehicle upon pickup. Signage not good for where to exit location.
Aaron Pierce
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Villalpando
Évaluation :
1
The representative was nice, but the truck rental was horrible. The truck they gave me first had no gas in it, second one the check engine light was on. My rental was supposed to start at 10am, i didn't leave with the truck until almost 11:30pm. Was given a smaller truck and even though I wasn't charged for the larger truck that ai didn't get, I had to make more trips with the smaller truck.
Coretta Kimble
Évaluation :
3
There was only one person working, although she was very nice and professional. I was there for at least 30 minutes longer than I should've been. And I hooked up the trailer myself because I got sick of waiting.
Mohamad Omari
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erwing Jackson
Évaluation :
4
Le client n'a pas laissé de commentaire.
victoria stanton
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KALON LASEEKA FLEMING
|
Premières impressions
Évaluation :
5
Very good and fast
Travoy Gail
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
HELEN HARRIS
|
Expérience générale
Évaluation :
5
I did not have a need for the storage unit
Ramona Sledge
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DIANE FORREST
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
TIFFANY SPENCER
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ruchan Darai
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Felicia Gill
|
Expérience générale
Évaluation :
5
The staff was courteous and helpful. My questions were answered thoughtfully while maintaining timely management. I've already referred my friends and family to give them a call.
DREANNA CUMMINGS
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
precious lucas
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANDREW LAIRD
|
Expérience générale
Évaluation :
1
They lied about the price I saw on my phone the 5 by 5 on my phone said it was $19 a month they lied
elaine chandler
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jennifer Clark
|
Expérience générale
Évaluation :
5
The girl running the show Sid an awesome job
JAMES SELLARS
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
DREANNA CUMMINGS
|
Premières impressions
Évaluation :
5
Thanks for supporting me and my businesses for the past 8 - 9 years
brandon culpepper
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gwyn Deane
|
Online Move In
Évaluation :
1
Le client n'a pas laissé de commentaire.
Marcia Maxwell
|
Expérience générale
Évaluation :
4
Wish a first floor unit would have been available. But very satisfied.
Jon Levenhagen
|
Online Move In
Évaluation :
4
Thank. You. You helped me. Right on time
KATHERINE COCHRAN
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jordan Muldrow
|
Expérience générale
Évaluation :
5
Davia and the staff are incredible! They went above and beyond their duty to help me out. They truly care about their customers. I greatly appreciate them!
Todd Erickson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shirley Cox
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
wanda harriss
|
Expérience générale
Évaluation :
5
No complaints on my end
TIANA DAVIS
|
Expérience générale
Évaluation :
5
Clean, convenient, friendly helpful employees. I loved having access at the time of my choice. Day or night as was convenient for my crazy hours.customer service was excellent.
Jacqueline Kazik
|
Expérience générale
Évaluation :
5
All great service
Nicole Stapleton
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL HEGWOOD
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERRION JOHNSON
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
KATHERINE COCHRAN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Trotter
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTHONY Roach
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shirley Cox
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
donald anthony
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
James Evans
|
Expérience générale
Évaluation :
1
The prices are ridiculous & the staff have been extremely unprofessional the entire I used this facility despite constant hiring new individuals there is no professionalism
Alexandria Moore
|
Expérience générale
Évaluation :
4
Everything was very easy.. they had my reservation and gave me options for picking a unit … I am happy with decision.
KEVIN MARTIN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deja Bell
|
Online Move In
Évaluation :
5
There was a few hiccups along the way but after it got situated it's well. Thanks
Floyd Nickle
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Anton Matthews
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rubenia Spencer
|
Premières impressions
Évaluation :
5
I WOULD RECOMMEND THIS LOCATION TO FRIENDS AND FAMILY.
Brenda Hantula
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Katelyn Bailey
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MONICA SMITH
|
Expérience générale
Évaluation :
4
The faculty were extremely helpful and awesome to work with. The only issue I had was that the storage room itself didn't have any lights to it was so hard to go through to find anything in it.
NATAHLIA GALVAN
|
Expérience générale
Évaluation :
5
The general manager Davia is awesome
ALICIA WILSON
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Annette Ward
|
Expérience générale
Évaluation :
5
Asked where I go to park my car for unloading and they showed me right away. No issues. Looks safe. Lots of cameras.
Lauren Kinsella
|
Online Move In
Évaluation :
5
I do feel your new manager is decent but could be more friendly, conversational, more detailed and could smile. She was great with answering the questions of her staff. Baki Alwaissi was a wonderful manager and was very kind we wish him the best. Thank You, Aushai Easley
aushai easley
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ashley Haynes
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Delilah Birkley
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lacesa Williams
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Chante Bean
|
Premières impressions
Évaluation :
1
Horrible experience. May I add the first one. Was doing a truck and storage rental. The manager was Horrible did not give me as quoted." Quote" we did not have the unit she wanted so I just her one" quote." When I expressed my disappointment she was very rude and did not accommodate me at all. Of course I was upset because I had movers there and it was a big inconvenience.had to find another option that lead to sufficiently more miles and time. Please train your atority how to handle customer complaints accordingly especially when it's their error. Thank you uhaul and I will continue business limited..
laquanna brown
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Expérience générale
Évaluation :
1
Horrible was given the wrong storage by the manager. Than when I complained about her mistake she refused to give me another unit at another place because they in fact did not have the actual space there. So my mover had to reload all the stuff and I was left without anywhere to put my belongings. Of course I was upset I just believe she was totally at fault and should have corrected her mistake. Horrible customer service for management
laquanna brown
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Premières impressions
Évaluation :
5
Bali was super helpful!!!
SCOTT KIAR
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sonya Guidry
|
Expérience générale
Évaluation :
5
OMG , staff was friendly, the office was clean and fresh.
PAM GAYDEN
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ginelle Childress
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES ALI
|
Premières impressions
Évaluation :
5
keep up the good work.
JAMES DOTTS
|
Premières impressions
Évaluation :
5
Liked that I was shown exactly where my unit was and how best to access it. All my questions were answered. Everyone was extremely helpful.
Melissa Brousseau
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Annette Bailey
|
Expérience générale
Évaluation :
4
Dominic took over helping us and he was friendly, helpful, and knowledgeable.
Tracey Maxwell
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melanie Maddux
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kerney Robinson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Savannah Williams
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ivory Lewis
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janetta Clark-Randolph
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARILYN OLIVER
|
Expérience générale
Évaluation :
5
You guys are the best in the Business I love you guys and my family do to thank you
Warren Towns
|
Expérience générale
Évaluation :
5
I love Uhaul so very much it is an excellent company !!
saqua turner
|
Premières impressions
Évaluation :
5
Great service, is there a way to streamline the office. The line was long both times
Glyn Livermore
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
brian perry
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
tylesha white
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Paula Sanders
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARILYN OLIVER
|
Expérience générale
Évaluation :
2
Poor I received a forced unauthorized upgrade to my storage facility. Was not able to successfully speak with the manager to resolve the issue. I called and stated I did not want the climate controlled upgrade. Staff said they documented my refusal to upgrade. I received bill charged at increased rate for upgrade. Multiple attempts to reach manger unsuccessful. No one could find any documentation of my call to refuse upgrade. So after four years of storing I cleared out my storage and would look for another option in the future if needed.
LIGEIA COLLINS
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Expérience générale
Évaluation :
4
Seemed to be short staffed but the staff that was present remained calm and handled the situations appropriately.
Jordan Muldrow
|
Premières impressions
Évaluation :
5
Very welcoming Boss and a team of friendly and helpful staff. Please KEEP IT UP.
kwaku dadzie
|
Premières impressions
Évaluation :
5
This was my first time using a storage facility and it was a great experience. Will go back again if needed!
Sam Cruz
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
alexis williams
|
Expérience générale
Évaluation :
5
Keep up the good work well organize. Thank you
jacki johnson
|
Expérience générale
Évaluation :
3
There was an issue with the storage space I originally reserved not being available when I got there to store my things. It was not a pleasant experience, but it got resolved in a satisfactory way.
ryan larsh
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shanda Washington
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul Franklin
|
Expérience générale
Évaluation :
4
Do i have to open the door repeatedly to take things in the dock door was locked..
Paul Franklin
|
Premières impressions
Évaluation :
5
General Manager was helpful and a pleasure to work with.
armando gallegos
|
Premières impressions
Évaluation :
5
Great experience. Staff was excellent.
rachel lafleur
|
Premières impressions
Évaluation :
1
The man who helped me started by giving me the furthest storage unit that was upstairs until I asked for a closer 1. When we got to the unit the hinge was broke and there was trash everywhere inside.
brian sternig
|
Premières impressions
Évaluation :
5
Clean place helpful people
Pedro Rodriguez Santiago
|
Premières impressions
Évaluation :
5
Great job!!
Geoff Carter
|
Expérience générale
Évaluation :
3
I had a problem accessing my unit, as it has been locked due to late pmt fee, after i paid everything they lost the key for their lock, very unprofessional qnd money and time wasting process
saad almubark
|
Expérience générale
Évaluation :
5
U-Haul has always been good to me. When I came at 6 to pick up my, the guy who did my transactions was very helpful and friendly. He stayed on track even though they had a rude customer.
Shinitta Smith
|
Premières impressions
Évaluation :
5
Très bien
lother bowers
|
Expérience générale
Évaluation :
5
Bien
stacy Pigott
|
Expérience générale
Évaluation :
2
Very help
Daniel Moore
|
Premières impressions
Évaluation :
5
All of the staff were incredibly nice and helpful! Excellent service à la clientèle. The facility itself was very clean and secure.
emily lacalmita
|
Expérience générale
Évaluation :
5
Baki (the owner) is amazing. He was incredibly helpful! Best experience ever.
chinyere stevens
|
Expérience générale
Évaluation :
3
I talked w/ 3 u-haul employees who were not helpful prior to talking with a 4th employee who was incredibly helpful and professional. She let me know about the free storage unit & the others didn't.
Mary Seer
|
Premières impressions
Évaluation :
4
Everything went smoothly, as planned, courteous customer service and truck and storage place as expected! Second time using this location on Capitol and second time pleased.
Jacqueline Kazik
|
Premières impressions
Évaluation :
5
Amazing staff
emily lacalmita
|
Premières impressions
Évaluation :
4
Overall pretty good service. But didn't get the free month I was promised.
Patrick Turner
|
Expérience générale
Évaluation :
3
Hey you call me about a storage that I have there but I didn’t rent any storage like 16 days ago a rent a truck but that is it and you charge 25 for cleaning and I never pay that before
Mario Street Diaz
|
Expérience générale
Évaluation :
5
Great experience
Maura Quinn
|
Expérience générale
Évaluation :
4
You charged me for cleaning 25 dollars and that never happened before and it was not dirty
Mario Street Diaz
|
Premières impressions
Évaluation :
5
great
John Galbraith
|
Expérience générale
Évaluation :
4
I think customer service is great. Trucks are soooo olddddddd I went to Chicago and it barely had speed Cars was going on the side of me. Update the trucks. And no moving things in the inside.
JESSICA CURRIE
|
Premières impressions
Évaluation :
5
Friendly and personable, but more importantly,fast and efficient.
James morgan
|
Premières impressions
Évaluation :
4
The facility was convenient, clean and safe.
Todd Dunne
|
Expérience générale
Évaluation :
4
Under staffed -/ long wait to return truck
This happened two days in a row
Couldn’t bring myself to rent the storage unit
Pre booked a 10by 10 that smelled musty and didn’t look clean — cancelled
Debbie Katz
|
Expérience générale
Évaluation :
5
Every staff member was very friendly and engaging. The general manager knew exactly which size unit we needed and helped us pick the right unit for our needs. Easy access and secure.
James Martin
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.