Le client n'a pas laissé de commentaire.
victor D.Customer Reviews for U-Haul Moving & Storage at Causeway Blvd
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
It went extremely well and smoothly
Ana E.Rented a small cargo trailer. Well maintained, but old and shaky. No way to lock the trailer to the hitch.
Walter S.My truck has some type of fish residue all of the. Back of it. It. Caused some of my furniture and boxes to be soaked in fishy liquid. I have since called twice and have gotten no help.
Jared S.The truck that I received leaks in the front but the cab of the truck was clean and that was the only defect of the truck. It was raining the day I moved and some of my belongings got wet.
joseph R.No suggestions as of now.
Cindy W.Excellent service so no recommendations for improvement.
Jerry C.Get the ceo to do some kinda discounts or specials
Kent L.Your short-term rental program for pickup trucks, vans and small trucks is excellent. Every rental is clean and easy to operate. I always get the insurance, which is reasonably priced, so my experience is also stress free. The check out process and email invoicing are each very efficient processes. The individuals assisting at the counter are always friendly and quick.
pete R.Always great. Thank you
Julie J.Shaun is always awesome, I really appreciate his knowledge and his patience. Thanks Dude
eric P.Ms. Sylvia helped us out with a lot of information including how to avoid common problems people run into. The other staff were very helpfull as well. The entire process was very quick.
nicholas m. | Premières impressionsCustomer service representative was very friendly and helpful.
Mike B.Everyone was extremely friendly and helpful. It is much,much easier to go the UHaul location, than trying to deal with people in Arizona. I got transferred 5 times trying to set up a corporate account. Special thanks to Sean Early and the management at the Causeway office in Metairie.
dracos M.Staff was nice and friendly.
Gabrielle C.I have rented several times from uhaul and the staff has always been helpful and the equipment has always been in great condition.
Sheri S.The staff at this location were great in all aspects of my experience there!
Walter B.Overall experience good. The pickup truck reeked of cigarette smoke and marijuana. The guy that rented the truck to me had the personality of a flea.
Earleen E.Great service guy I forgot his name he hook up trailer Very professional Great working with people like that
alex B.The uhaul system was down which was such a inconvenience picking up the truck Then, When i did my return i felt like the inspector was very nonchalant and the system was also down again
Ronneka H.Your checkout is wonky. I had to use someone else credit card to finish the transaction. I need a receipt.
Henry S.Keep the same level of efficient and courteous service.
Paul M.Vehicle was dirty on the outside. Had to use the windshield wipers before leaving the store to improve cleanliness. Inside was not dirty however.
COLBY W.Nothing! Everything was Great!
CHRISTOPHER D.All of the staff was very knowledgeable, helpful and courteous. They accommodated my timing constraints and needs exceptionally well. They went the extra mile for me. The vehicle rental pricing was a good deal and ditto for unit storage. This is why I'm a repeat customer!
Karl H. | Premières impressionsBest location ALWAYS
Julie J.Installation took 15 to 20 minutes tops.
Jay C.I frequently use this location and always have a positive experience.
Mark N.Easy and efficient pickup and drop-off. Pleasant staff. Clean and well running truck.
Scott F.Thank you Summer for making my rental work!!
GIL S.Everything was great. They did everything they could have done to help me. However, I had to ask for help. I rented a front wheel drive car towing trailer. Once I had it all paid for I was given the paper work and had to go find one of the guys to come hook it up for me. I feel like the person at the front counter should have taken the initiative to take the paper work to the guys and have him to come out and hook up the trailer for me. Also when he came out he didn't say two words to me. The customer service could have been better.
Sandy G.Excelente
NORMA G.Everything's fine
CAROLINE B.A man checked the car and said I didn't fuel my use and charged me $7 for gas. I explained to him, he told me very loudly, get away, leave his place. I felt he was discriminagainst me, I had a receipt for adding 15 dollars to the car before I reached there.
puqi W.The afterhours return process is a NIGHTMARE!! I was told to just pull up and drop the keys in the night slot, which I did. Then I used the U-Haul app to complete my return and this is where the nightmare started. Once I was on the app, it wanted to know the fuel and mileage, which I couldn't provide since I locked the trucked and put the keys in the drop box. I couldn't proceed to the next screen because the app wants pictures of EVERYTHING. I upload some random photos, then the app wanted pictures of all parts of the truck. I'm sorry but after moving all day, it's NOT my responsibility to check your vehicle back in and provide you pictures. If you want this done, you should have someone staffed to accept late returns (10pm). Lastly, when I picked up my unit it had a 1/4 tank of fuel and the associate told me an estimate of how many gallons of fuel I would burn for my 60 mile round trip. Needless to say, I returned the truck with over a half tank of fuel and I was charged an additional day of rental. What a nightmare!!
Jonathan A.Nothing. Everyone at this location was very friendly and helpful. The hitch installation was less than an hour.
Robert F.Staff was courteous and efficient.
Courtney P.The representatives in the store and outside couldn't have been any nicer or more helpful!
Shawn C.Tighten up on drop off. When I brought the trailer back I was told by tbe one associate there that there was no one to help me and I would have to park it and disconnect the trailer. He also told me he would check it in later. I left the trailer but the next day they called to ask where it was!
Jonathan B.Very rude
Wilfred B.We were stunned how well kept the facility is, how friendly all staff are that you can't tell who is the boss & who is the employee. I can't say enough good. Let me praise the custodial lady. She is excellent and an excellent U-haul Police lady. If you didn't have her people would mess up U-Haul Storage, we cannot have that, please keep up the great work. Thank you so much for all you have done for us. Mathilde & Jeffrey Turner.
Jeffrey T. | Expérience généraleI was treated very well by the people that work here. They did a great job.
Nicholas H.They were so incredibly helpful and kind from beginning to end. Very please as usual with you guys. Keep up the great work !
Nora S.Please contact me at 985-401-1850
Angela M. | Expérience généraleFast and frendly
Louis M J.First they changed my appointment without actually telling me. Once I realized it was changed I called them on the phone to say the time they changed it to did not work for me and they rescheduled to a time that could work for me. When I showed up for my appointment, I asked a gentleman who was standing at the front door, smoking a cigarette, who I should speak to about having my hitch installed, and he told me “the guy that just walked in the door“. I proceeded to go inside and ask the gentleman “are you the person I'm supposed to speak to about getting my hitch installed“ to which he responded “well you could've talked to The Guy outside“ and I said “well he told me to talk to you†to which he responded “Well that's the manager so that's not a surprising response from him†. I was told my hitch installation would take three hours and it actually took 20 minutes. That's about the only good thing I can say about this place.
Bryan K.Not awful just average. Waited 20min before someone came to help and pick up the trailer. Easy accessibility
Brandon H.I never received an e-mail invoice. Could you send me a copy
David M.The Evening employee was rudest and arrogant and disrespectful. Very different than the morning shift when I was treated very nice.
SYLVIA P. | Premières impressionsBe prompt in calling customer to let work done
Ken G.I complain to the general manager of that store about how my hitch installation was below my expectations and how I tried to to talk to his guy regarding the wiring he basically disregarded my observation and continued to play with his IPhone and when I told the manager he didn't care as well I worked at uhaul back in 89 and customer satisfaction was taking serious this store has no leadership what so ever
OCTAVIO M.Best way to save money when moving.
Serge G. | Expérience généraleTwo employees were bickering on who had to move a truck in front of customers. This is not a professional way to behave in front of customers. Straps were tangled up on auto transport and frayed. Rear axle hold down chain was loose, had to tighten before use.
richard T.Always the best value and excellent equipment
Serge G. | Premières impressionsStaff was very helpful.
PAT M. | Expérience généraleThey have rat problems.
Floydreka T. | Expérience généraleMerci.
Eva R. | Premières impressionsAmazing friendly and knowledgeable staff
HAZEM E. | Premières impressionsAll the staff is friendly and helpful.
Jeffrey T. | Premières impressions🤔 thank you God Bless keep the Lord Jesus in your family prayers always Robert Smith
Robert s. | Premières impressionsThey were very very nice. Unit was clean
Laresheya R. | Online Move InThank you so much it was nice to have worked with you!
Ernestine B. | Expérience généraleVery helpful and patient Agent who helped me!
GAYLE H. | Premières impressionsBest one yet …. Thanks for being my solution to my problem…. Amazing customer service
sharon s. | Premières impressionsThey are the best.
Giuseppe M. | Premières impressionsI’ve been doing business with this company for years and I haven’t had a problem at all!!
ERNESTINE B. | Premières impressionsJoy the truth!!! Top notch
WALTER C. | Premières impressionsVery good customer service
wanda A. | Expérience généraleGreat people to deal with.
Ronald S. | Premières impressionsHORRIBLE service! We rented a truck & a storage...EVERYTHING was unorganized from the moment we arrived. We made it back way before the scheduled return time, on to find the storage was already occupied. The clerk had no idea what to do, what was going on or how to fix the issue. It was STORMING by the way! So we were back & forth in the rain from the truck to the store, REPEATEDLY getting moved to TWO storage units because the size we wanted was now unavailable. We moved to FOUR different sets of units & didn't leave until after 7 p.m. (we made it back with the truck @ 12,17 p.m.) The gas was put back at half of a tank, the then other employee comes in with an attitude as if he didn't see us sitting in the rain, inside the truck FOR HOURS waiting to put our things in storage. Our card was overcharged, reimbursed, charged, reimbursed, then charged again. We FINALLY spoke with the GM, that day, he had an attitude. He was supposed to call us LAST MONDAY, still hasn't called us about the issues if that day, the fixed price of THEM giving us TWO units, or overcharging us! If the U-Haul on Central had the services we needed, we would have NEVER went here! I wouldn't recommend THIS U-haul if the services were FREE!
Dorcas G. | Premières impressionsHORRIBLE service! We rented a truck & a storage...EVERYTHING was unorganized from the moment we arrived. We made it back way before the scheduled return time, on to find the storage was already occupied. The clerk had no idea what to do, what was going on or how to fix the issue. It was STORMING by the way! So we were back & forth in the rain from the truck to the store, REPEATEDLY getting moved to TWO storage units because the size we wanted was now unavailable. We moved to FOUR different sets of units & didn't leave until after 7 p.m. (we made it back with the truck @ 12,17 p.m.) The gas was put back at half of a tank, the then other employee comes in with an attitude as if he didn't see us sitting in the rain, inside the truck FOR HOURS waiting to put our things in storage. Our card was overcharged, reimbursed, charged, reimbursed, then charged again. We FINALLY spoke with the GM, that day, he had an attitude. He was supposed to call us LAST MONDAY, still hasn't called us about the issues if that day, the fixed price of THEM giving us TWO units, or overcharging us! If the U-Haul on Central had the services we needed, we would have NEVER went here! I wouldn't recommend THIS U-haul if the services were FREE!
Doris G. | Expérience généraleAmazing experience. Thank you 🙏🏾
Reginald A. | Expérience généraleStaff at this location are always super helpful and polite.
Thomas M. | Premières impressionsPrice was too high for the amount we were using it. $80/mo more than all the other storage facilities in the area.
Andrew M. | Expérience généraleEveryone at this location were excellent and very professional.
Curtis M. | Premières impressionsWhen I signed out and checked out my storage I found so many things have been stolen.
Gerald T. | Expérience généraleOwner has always been fair when you get a one on one talk in difficult times. Stored there many times over years! Renting uhauls has been a smooth transition.
NANCY R. | Premières impressionsYard man aggressive in shouting out orders!
Jimmy M. | Premières impressionsI had my movers show up with a truck to unload and put in storage and the unit I rented had a lock on it. They double rented and I had to find somewhere else to go because nothing else was available.
roxann s. | Expérience généraleVery friendly and helpful
Brad C. | Expérience généraleExcellent experience.
Jerry F. | Expérience généraleStaff was always pleasant and helpful.
Cesar M. | Expérience généraleThey are so friendly!
Ernestine B. | Premières impressionsThe storage was fine but when I couldn't pay for it y'all made sure to put the lock on it right away and when I would pay to get it opened up y'all took yalls time to unlock it for me. So.. idk
Gerald M. | Expérience généraleEveryone was very helpful and informative. I would recommend this location to anyone .
Kenyettra T. | Expérience généraleOther than being charged an additional month after closing out my account. It was a great experience.
William T. | Expérience généraleVery friendly staff. Stored my father’s belongings here after his death and they remembered when we first brought his items and two years later they were just as kind.
Shaneka G. | Expérience généraleVery helpful and courteous.
RAYMOND H. | Expérience généraleI had an incredibly bad experience. Staff here don't even know the MEANING of Customer Service. The absolute worst staff I encountered here were management and someone from the district office. There are a lot of self-storage options. I would never, never, NEVER recommend this one.
Jenkins L. | Expérience généraleThis location was amazing! The staff all around went out of their way to make sure I was accommodated. I couldn't recommend them more. I'm looking forward to having to visit my stored stuff just to say hi to everyone
Monica H. | Premières impressionsBrad, the manager, ought to get a raise. He comes a step further to see that all customers are pleased.
Valerie G. | Expérience généraleN/a
donte b. | Expérience généraleI couldn't wait to get my things & close my account! The staff is SLOW, the mngr, Jason, HORRIBLE. Not enough staff to accommodate people in line & the girl helping me kept checking her phone.
Melissa Z. | Expérience généraleI have always used U-Haul in my life. This location was fantastic.
Lorina D. | Expérience généraleGreat service
Robert S. | Premières impressionsKeep up the good work!
Mike H. | Expérience généraleA manager should be on duty at this location, Not fair to receive discounts sometimes and not all the time.
Robin G. | Premières impressionsExcellent experience will use them again
david h. | Expérience généralethe manager Jason customer service skills needs to be better, I overheard him discussing me and my business to another customer and on top of that he was rude and very unprofessional.
TINA W. | Expérience généraleVery convenient
Tanya M. | Expérience généraleThere is always only one employee behind the counter, and they are either on the phone or taking forever to help someone else. Also they tried to charge me a month of rent for moving out on the 1st.
Maggie R. | Expérience généraleOverpriced Rat ate rug and you only gave us 50 for a 1 000 rug Insurance charge Lines are long Take money from account w/out permission
TRACEY R. | Expérience généraleReserved a truck for 4 days. We were told we had to move it into storage or no truck. Packed, arrived back. Unit was too small. Moved into overheated dirty unit. Gotta move again. So 4 total moves.
Zachary E. | Premières impressionsSmall issues with card swipe system but nothing major. I would return as a customer.
rob s. | Expérience généraleGreat service!
Vinson K. | Premières impressionsAwesome awesome awesome
Kawyski S. | Expérience généraleAll staff members were very helpful and nice! I was really satisfied with my experience here.
betty b. | Expérience généraleGreat location
CLARENCE B. | Expérience généraleExcellent établissement
genise A. | Expérience généraleStorage is a little bit expensive for the size but it did the job
Rolicia W. | Expérience généraleStaff was not knowledgeable about the information and was very slow!!
CECELIA W. | Premières impressionsUhaul has been an excellent facility to store my furniture while in a time of transition.
WILLIAM B. | Expérience généraleOnly issue price and Cleaning lady was always rude
ANGELA E. | Expérience généraleThis location is great! It! The staff and even the manager RJ. From the first day I was made to feel at home. I love how clean and organized this U-Haul location is compared to others.
Michelle B. | Expérience générale