Friendly staff and very accommodating.
MICHAEL CCustomer Reviews for U-Haul Moving & Storage at Causeway Blvd
Testimonials From Recent Customers
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Please start storing customer info in the app. App is laggy and cumbersome. I hate that I have to scan my license every time. I rent 1-2 times a month, should be a frequent renter program
Jason RThe vehicle I reserved that said was available online wasn't so ended up driving something I couldn't do everything I intended to do with the van I ended up in. And I was charged an extra day of rental fee because on the reservation I made online I said I'd return the truck by 9:30. And the gentlemen that helped me said that they would be closed so he was going to change the contract to say that the vehicle was due by the time they opened the next day. Something went wrong or someone made a mistake and didn't change the contract. And was charged DOUBLE. of what the quote was.
BRANDON SPrompt and efficient service!!
Claudette BI rented unit # DC3882G, it has 138000 miles on it, its steering was terrible once the truck was loaded, the transmission was very jerky. that truck needs to be retired!
WILLIAM MAlways pleasant and easy at this U-Hual
ANTHONY CTerrible customer service from the person who was supposed to help me connect the trailer. Individual refused to help me connect the trailer. I've had problems with this individual one other time before. Terrible customer service!
MARCUS CThe employee was extremely professional and courteous.
Bianca BScheduling the trunk was a nightmare. I scheduled a Friday at 7:00 am pickup. Email the day before said Saturday at 4:00 pm. Also no appliance dollies were available and list order for blankets. Website was very confusing as I kept having to retype my name and address multiple times to order different services. And I must have given credit card info x 6 over the course of the weekend for trunk and storage. Reservation's need to be more streamlined and saved when orders are made.
JOHN CThe equipment requested and paid for was not in my truck. Causing me not to be able to move some of my items. I know no longer own a dresser, sofa, entertainment center because of this. Had to leave it in the apartment, so now my former land lord owns them. I know will have to replace these items costing me a couple thousand dollars. I called to let someone know and was simply told " sorry for the inconvenience " , " it will be documented. Have a great day". I have not been contacted by anyone from Uhaul. So I think your a absolutely horrible company.
Dennis PBrad the GM iw always so helpful and nice. He is the reason we use U-Haul vs another competitor.
JARVIS MI always have good experience with uhaul-however, I was disappointed that my rental was advertised as $21-however due to the $100 hold on my card, I was not able to refuel myself-which resulted in a very high rate for fuel, which ended up costing too much money.
Sheereen SI want to thank everyone who helped me. Especially Brad, with his integrity and willing to work with me with positive attitude. It is always great to know they still have those employees who believe in their customer and have the service skills make things better when you feel your day/life is just not going as planned. Thank you! I appreciate it. Sincerely, Silvia Flores
SILVIA F | Premières impressionsThe location and people working were all fantastic. Everything was easy. The company itself needs to work on making the app better, but my experience today was one of the easiest and best Uhaul experiences I've had.
KENDALL GGreat experience
PATRICIA SI had an excellent experience.
VICTOR SSpanish service
DONALDO GFire Sandra
Shannon MGreat friendly staff!
NELSON SVery friendly and knowledgeable.
SHERIE MReally pleased think others would be pleased.
DEANNA RAwesome service and convenient!
Liz LStay the same, good service
SERGE GThe car smelled horrible (smoke) to the point that I had a headache and it made me sick. The staff is rude and lack customer service. Only one person was semi helpful.
Kandyce FITS NOT ABOUT LOCATION.IT'S ABOUT THE PRICE. U-HAUL HAS BECOME VERY EXPENSIVE .$1 P/MILE . ONLY IF YOU RENT FOR A FEW MILES IT'S WORTHED THE MONEY . WILL NOT USE IN THE FUTURE.
LUKA FEmployee directing me With the return was very friendly and helpful. Great experience all the way around.
Albert NDue to hurricane Francine, the rain kept me from moving into my location. I felt I was charged an excessive amount of money for the additional days!
SCOTT SEverything is organized and the staff is very friendly.
ZINA WThis location, the equipment, the employees, the best Uhaul experience every single time and the best Uhaul experience always. I can completely count on this location to take care of me, and I always feel good after I leave here.…… Other Uhaul locations cannot compare at all at all at all.
JULIE JThe ladies at the service desk were super nice and very professional. Equipment was ready as scheduled.
YOUSUF EYou guys need to do better with having the rental ready to go as reserved 3 weeks before pick up time
JEFF DGrease the ratchet handles
DONALD MThe air went out
SHAWANDA ANice service
Jose RI don't understand how I get my vehicle back and started to drive and it's making a noise. I'm bringing it back Monday for them to check it out. I have to see what the outcome is before I can answer your question.
Sedrick CThe employees are super nice and really helpful! The manager Brad is always very helpful and friendly.
DANA CSmooth process and courtesy staff.
NICHOLAS CUpgrading the computer system I believe will help
WALTER BThat would be difficult. Great job. Great team. Thanks. Mike Hartman
MICHAE HI thought the staff was well prepared, intentional and attentive. And Sandra was exceptional and went above and beyond to attend to my questions and needs I would highly recommend running U-Haul trucks vans or pick up trucks from this location Thank you. Kindly Brett Hartdegen
BRETT HService was great
Natasha CBest rental company
SERE GExcellent customer service
PEDRO ACoralyn was absolutely HORRIBLE to work with and should not be an assistant manager! She lacks customer service skills and is a rude person. Brad, the manager, called me afterwards and was very accommodating!
JENNIFER SI'm a repeat customer. Great staff, great service.
JED Di did not receive a lock for my trailer. i’m not sure what to do and am pretty upset.
Gabrielle VMight need more staff for high volume days. My experience has always been great at this location. Thanks
SHAWN LMr Brad and his crew rule. God bless them with the greatest of great .
Eula O | Expérience généraleMy only complaint is that the young lady set me up for a drop off in Summit MS which was only 6 mikes from where we unloaded but when we got a later email it stated we had to drop it off somewhere 20 miles away. This made me go over mileage but U-Haul made it right. I love U-Haul
DARRYL PSome of them sometimes serve you a little angry.
YORVIN MWay better than getting it from a random third party. Legit experience and the customer service was top notch.
DYLAN BSaturday morning pick up. One cashier. Helping a non English speaking customer who had a translator on the phone. Took forever. She eventually helped me on another register. Did make it right with not having the size I needed in the lot.
ERIC KS.O.
WILLIAM CExcellent, very helpful as always!! - Collegeboxes
Collegeboxes AVery helpful!
Collegeboxes ASandra is an absolute nightmare - and the storage unit was always extremely hot and it was impossible to park there. The incline into the facility is crazy and makes it very difficult to roll your carg to your car, I may have given 2 or 3 star review but Sandra definitely ruined that when she yelled at me over the phone for no reason on the day I moved out.
Heather G | Expérience généraleThe young lady Carolyn b. Is awsome. The best.
Robert B | Premières impressionsCode didn't work and couldn't find unit. Took an hour to find
ashley c | Expérience généraleEveryone helpful and friendly!!!
Richard T | Premières impressionsStaff were very helpful and patient.
Leah T | Expérience généraleNever had a problem in over a year there
sean m | Expérience généraleMy experiences with Uhaul were always pleasant.
Amanda L | Expérience généraleThe only issue I had was with move out. I did it on line and received a message stating I had been assessed a late fee for non-payment when, in fact, I had already moved out(and had submitted the move out via the app). It seems to have been quickly cleared up, though.
ROBIN W | Expérience généraleI paid for the month but only needed it for a few days after the 1st. So I didn't know I wouldn't be getting a refund or pro rate amount refunded to me. Do I was not happy with that, but otherwise after storing my stuff here for the pass 7years I glad to leave.
Karen C | Expérience généralenice people to do business with. You should be proud of your employees
Anita M | Expérience généraleJohn (outside) and the lady at the desk were so nice and helpful! I highly recommend this nice facility! Great location, well kept, well stocked, and everything you need in one place!!
Alvin N | Premières impressionsOffice had some issues With charges on my credit card than they charged me late fees. I left a card on file to auto pay every month.
johnny f | Premières impressionsThe manager was super nice and definitely went beyond as far as accommodating our needs!
Mae F | Expérience généraleTook a lot of time to get unit
Michael P | Premières impressionsAlthough there were no food items, everything was covered with rodent droppings. A lot of items were damaged with large holes chewed through them although they were inside heavy-duty plastic storage containers. Most of them were new bedding and clothing items. Picture frames were eaten. Items were also mildewed. When I first rented the unit, I noticed a black bait box in it. I guess I should have gone on a monthly basis to throw rat poison inside the unit. I thought I would only be renting the unit a few months, but I was diagnosed with cancer and my plans had to change. I paid rent for 22 months. I left on Jan.18, 2024. My rent would have been due on Feb.4, 2024. I rented a truck from them to move out. I asked Brad what I needed to do to end the contract as I was removing everything. He said that Ms. Slyvia would see it in the morning and take care of noting it. I swept the floor before I left. When I returned the truck to a different location that same day, the office was closed and I had to notify them by email. Then I called the 800 number to make sure everything was okay. The woman I spoke with was told about the condition of the unit and that items had been ruined. I said that I hoped I didn't bring any rodents home with me. She said she would pass the message up to management, and someone would call me. No one has contacted me. My rent was by auto payment on the 5th of every month. They had the gall to email me 2 days ago to remind me of my upcoming payment withdrawal. I spent a lot of money to store these items, and I thought they would be safe. I'm very disappointed, bur if I ever need to use any storage unit again, I know I will bait it myself. I rented a pod from another company for over a year and never had one problem. Nothing was damaged by rodents, roaches or rain. Nothing was ruined by any means.
Judith G | Expérience généraleThe people at this facility were always willing to help and satisfy the customers
victor d | Expérience généraleAlways very helpful staff...thank you...
GAYLE H | Expérience généraleThe manager/owner has always been nice and helpful. So is the lady who cleans the units. She is helpful
NANCY R | Expérience généraleMs. Sylvia helped us out with a lot of information including how to avoid common problems people run into. The other staff were very helpfull as well. The entire process was very quick.
nicholas m | Premières impressionsAll of the staff was very knowledgeable, helpful and courteous. They accommodated my timing constraints and needs exceptionally well. They went the extra mile for me. The vehicle rental pricing was a good deal and ditto for unit storage. This is why I'm a repeat customer!
Karl H | Premières impressionsWe were stunned how well kept the facility is, how friendly all staff are that you can't tell who is the boss & who is the employee. I can't say enough good. Let me praise the custodial lady. She is excellent and an excellent U-haul Police lady. If you didn't have her people would mess up U-Haul Storage, we cannot have that, please keep up the great work. Thank you so much for all you have done for us. Mathilde & Jeffrey Turner.
Jeffrey T | Expérience généralePlease contact me at 985-401-1850
Angela M | Expérience généraleThe Evening employee was rudest and arrogant and disrespectful. Very different than the morning shift when I was treated very nice.
SYLVIA P | Premières impressionsBest way to save money when moving.
Serge G | Expérience généraleAlways the best value and excellent equipment
Serge G | Premières impressionsStaff was very helpful.
PAT M | Expérience généraleThey have rat problems.
Floydreka T | Expérience généraleMerci.
Eva R | Premières impressionsAmazing friendly and knowledgeable staff
HAZEM E | Premières impressionsAll the staff is friendly and helpful.
Jeffrey T | Premières impressions🤔 thank you God Bless keep the Lord Jesus in your family prayers always Robert Smith
Robert s | Premières impressionsThey were very very nice. Unit was clean
Laresheya R | Déménagement en ligneThank you so much it was nice to have worked with you!
Ernestine B | Expérience généraleVery helpful and patient Agent who helped me!
GAYLE H | Premières impressionsBest one yet …. Thanks for being my solution to my problem…. Amazing customer service
sharon s | Premières impressionsThey are the best.
Giuseppe M | Premières impressionsI’ve been doing business with this company for years and I haven’t had a problem at all!!
ERNESTINE B | Premières impressionsJoy the truth!!! Top notch
WALTER C | Premières impressionsVery good customer service
wanda A | Expérience généraleGreat people to deal with.
Ronald S | Premières impressionsHORRIBLE service! We rented a truck & a storage...EVERYTHING was unorganized from the moment we arrived. We made it back way before the scheduled return time, on to find the storage was already occupied. The clerk had no idea what to do, what was going on or how to fix the issue. It was STORMING by the way! So we were back & forth in the rain from the truck to the store, REPEATEDLY getting moved to TWO storage units because the size we wanted was now unavailable. We moved to FOUR different sets of units & didn't leave until after 7 p.m. (we made it back with the truck @ 12,17 p.m.) The gas was put back at half of a tank, the then other employee comes in with an attitude as if he didn't see us sitting in the rain, inside the truck FOR HOURS waiting to put our things in storage. Our card was overcharged, reimbursed, charged, reimbursed, then charged again. We FINALLY spoke with the GM, that day, he had an attitude. He was supposed to call us LAST MONDAY, still hasn't called us about the issues if that day, the fixed price of THEM giving us TWO units, or overcharging us! If the U-Haul on Central had the services we needed, we would have NEVER went here! I wouldn't recommend THIS U-haul if the services were FREE!
Dorcas G | Premières impressionsHORRIBLE service! We rented a truck & a storage...EVERYTHING was unorganized from the moment we arrived. We made it back way before the scheduled return time, on to find the storage was already occupied. The clerk had no idea what to do, what was going on or how to fix the issue. It was STORMING by the way! So we were back & forth in the rain from the truck to the store, REPEATEDLY getting moved to TWO storage units because the size we wanted was now unavailable. We moved to FOUR different sets of units & didn't leave until after 7 p.m. (we made it back with the truck @ 12,17 p.m.) The gas was put back at half of a tank, the then other employee comes in with an attitude as if he didn't see us sitting in the rain, inside the truck FOR HOURS waiting to put our things in storage. Our card was overcharged, reimbursed, charged, reimbursed, then charged again. We FINALLY spoke with the GM, that day, he had an attitude. He was supposed to call us LAST MONDAY, still hasn't called us about the issues if that day, the fixed price of THEM giving us TWO units, or overcharging us! If the U-Haul on Central had the services we needed, we would have NEVER went here! I wouldn't recommend THIS U-haul if the services were FREE!
Doris G | Expérience généraleAmazing experience. Thank you 🙏🏾
Reginald A | Expérience généraleStaff at this location are always super helpful and polite.
Thomas M | Premières impressionsPrice was too high for the amount we were using it. $80/mo more than all the other storage facilities in the area.
Andrew M | Expérience généraleEveryone at this location were excellent and very professional.
Curtis M | Premières impressionsWhen I signed out and checked out my storage I found so many things have been stolen.
Gerald T | Expérience généraleOwner has always been fair when you get a one on one talk in difficult times. Stored there many times over years! Renting uhauls has been a smooth transition.
NANCY R | Premières impressionsYard man aggressive in shouting out orders!
Jimmy M | Premières impressionsI had my movers show up with a truck to unload and put in storage and the unit I rented had a lock on it. They double rented and I had to find somewhere else to go because nothing else was available.
roxann s | Expérience généraleVery friendly and helpful
Brad C | Expérience généraleExcellent experience.
Jerry F | Expérience généraleStaff was always pleasant and helpful.
Cesar M | Expérience généraleThey are so friendly!
Ernestine B | Premières impressionsThe storage was fine but when I couldn't pay for it y'all made sure to put the lock on it right away and when I would pay to get it opened up y'all took yalls time to unlock it for me. So.. idk
Gerald M | Expérience généraleEveryone was very helpful and informative. I would recommend this location to anyone .
Kenyettra T | Expérience généraleOther than being charged an additional month after closing out my account. It was a great experience.
William T | Expérience généraleVery friendly staff. Stored my father’s belongings here after his death and they remembered when we first brought his items and two years later they were just as kind.
Shaneka G | Expérience généraleVery helpful and courteous.
RAYMOND H | Expérience généraleI had an incredibly bad experience. Staff here don't even know the MEANING of Customer Service. The absolute worst staff I encountered here were management and someone from the district office. There are a lot of self-storage options. I would never, never, NEVER recommend this one.
Jenkins L |