Customer Reviews for U-Haul Moving & Storage at Central Ave

Évaluation :

4

The move out experience was somewhat challenging but the staff was excellent.

Évaluation :

5

Everything was good!

Évaluation :

5

Central Avenue Uhaul is the best location for me never no issues always good energy and vibes and good business etiquette

Évaluation :

1

THE WORKERS AT THIS LOCATION ARE VERY LAZY AND UNHELPFUL IT MAY AS WELL BE A SELF SERVE CENTER IM VERY DISAPPOINTED. WE NEED MORE PEOPLE WHO WANT TO HELP IMT THE COMMUNITY AT WORK AND TO STOCK YOUR SELVES WHT PRODUCT NEEDEDTO ASSIST IN MOVING AND TOWING JOBS

Évaluation :

5

Keep on doing what you are doing now for your customers.

Évaluation :

1

I'm very disappointed about the truck no AC and the breaks are very bad.

Évaluation :

5

Everyone's wonderful

Évaluation :

5

Excellent staff

Évaluation :

5

Great customer service inside and outside

Évaluation :

4

Customer service person okay but said padlock was inside the storage when it was not there. So, I had to walk all the way back to the front desk. Security desk did not work today.

Évaluation :

4

The return process was terrible

Évaluation :

5

Santana and Jerome were absolutely lovely with helping me find the right unit size that would house all of my teaching supplies for the summer. They helped me upgrade my unit from a 5x5 to a 5x10 and walked me through the process of using my access code for my next trip to unload materials. The check in process for returning my 10' Van was fast and pleasant. I would recommend this facility to anybody needing a storage unit. Santana's cheeriness at the front desk was welcoming and helpful as I am transitioning to a new area. Thank you again for making this a wonderful experience!

Évaluation :

5

I had a very pleasant experience with U-Haul for 18 years. If I need storage in the future it will be U-Haul.

Évaluation :

5

It's a huge inconvenience to book a rental in person and then come back to check out and have check yourself on your phone . That process should be explained before the day you check out and It delayed my experience. Please tell the cooperation to be more courteous and considerate. Have. a bless day !

Évaluation :

4

received good customer service at the time of pickup

Évaluation :

5

Things went really good great job people

Évaluation :

4

Professional and freindly staff. I will ise them again.

Évaluation :

3

After all the monies spent and even the insurance used...I was VERY disappointed to find out that my boxes were covered in mildew on their bottoms. And even though I had insurance I KNOW it's a waste of time to complain and try to file a claim or whatever. So it is what it is and it was what it was...wasted monies. Staff was great but the rat droppings and mildewed boxes mean that I would either NEVER use your facilities again or in the future should I have to I would never purchase your boxes to pack my items in but instead use plastic totes. Thank you :)

Évaluation :

5

The truck had issues however the staff was very patient with me. The ladies in the front handled all the customer with respect, and were very professional even when someone was being very disrespectful to them. I paid for the wrong things online and they credited my account quickly. I would recommend this U-Haul company to anyone.

Évaluation :

5

The new manager is awesome

Évaluation :

5

ONLY PROBLEM I HAD WAS THE DASHBOARD WAS DUSTY AND DIRTY. GREAT CREW EXCELLENT.

Évaluation :

5

Everything was great.

Évaluation :

4

I was charged for fuel and I returned the truck with the exact amount on the contract. I want the fuel change refunded immediately. Thank you in advance. James Wise

Évaluation :

5

What's it take to satisfy customers are already in place.

Évaluation :

4

Their customer service sucks. Well one female who just didn't have a care in the world. But most definitely rude

Évaluation :

5

Thanks for your business

Évaluation :

5

Jerome Thomas was on point and got my rental taking care after a few hiccups. Appreciate it the service!

Évaluation :

5

This is a good environment to make friends.

Évaluation :

5

Very well mannered, knowledgeable and helpful team, from the young lady behind the counter to the crew outside.

Évaluation :

5

The staff was very knowledgeable, to the time to explain what each step meant. The experience was great!

Évaluation :

1

I spend almost like an hour and a half to get a truck at the time when they were less than 3 customers. Thé wanted me to do everything on my phone. Time is money

Évaluation :

5

I returned the equipment back the same day within four hours with a full tank of gas, but was cold the next day saying that the van had not been returned not sure what that was about. Then was informed that they were checking into it and would be charged a full day when van was only use for four hours.

Évaluation :

5

I dropped off the truck after hours and they notified me promptly the next day the truck was cleared. Great service.

Évaluation :

5

The check in process although meant to be efficient causes delays due to system degradation. The connection to the internet made the process slower. If this is looked into I think it would make an awesome way to rent

Évaluation :

5

The general manager was awesome do to the problems with the vehicle.

Évaluation :

3

Customer service is poor…. Return items approached counter two representative were there… one was I thought laughing and giggling with another person … the other I picked up the phone soon asi approached and did not acknowledge me to ask to wait… he stayed on the the phone for ten minutes explaining a refund… 2 minutes to accept my return the other representative continued giggling with her pretend customer…..I recommend if you going to hire unprofessional young people they should be trained to represent your business in a professional manner…. The young man asked how was my day…. Patronizing question after the long wait…… my response ok till I got here! No thanks for your service!!

Évaluation :

5

We had the best experience ever. I love this location, the leadership is AWESOME.!

Évaluation :

5

Great adventure and enjoyed it.

Évaluation :

3

The online application was somewhat confusing. I did it the night before and had to do again prior to pickup.

Évaluation :

3

The location was clean and equipment was available The Customer Service was definitely not to be desired standing around waiting for anyone to acknowledge you l had to ask a couple of individuals if they worked there and what was the need of pre registration if you still needed to come in and wait the service needs to be adjusted

Évaluation :

3

Originally I reserved a 6x12 trailer. During check in I was told that I couldn't bring the trailer back to the location. I had no problem taking the trailer to another location but I was told I would be charged $100 to return it to another location. It should not be the customers problem that there are too many trailers are at one location and I shouldn't have to pay to take it somewhere else when it wasn't my choice. I then had to rent a 10ft van which was more money then I needed to spend. Bad business.

Évaluation :

5

Shanta an her co workers made u feel like your family, UHaul has been around helping in critical times,I wanna sayThanks!

Évaluation :

5

Customer service was excellent for pickup and return.

Évaluation :

3

Overall experience was okay. What would have made it better if the truck was at the location I made the reservation. Truck had cruise control and a radio with Bluetooth. Hope to see more of these upgrades. Thank you, John

Évaluation :

4

nothing

Évaluation :

5

My unit didn't come with a lock. I brought my own lock.

Évaluation :

5

The equipment was available and the return was easy.

Évaluation :

3

I reserved online but still had to wait in line for a while. They also couldnt seem to find the keys for my vejcile so it took quite a while. So better organization and communication would be good. (Maybe hire another person. Everyone there was moving trying to take care of like 3 people at a time.)

Évaluation :

2

The mobile check out did not work so I had to go to the counter. Everything had to be re-entered that I've already did online. Customer service was extremely slow and frustrating. It took forever to get my truck rental and I was at the front of the line.

Évaluation :

1

Too much to explain in this space…will be communicating directly with U-Haul corporate's office. Briefly, the truck I had should not even be in service…was unsafe to be in and drive.

Évaluation :

3

yo pague por un dolly para cargar las cosas me cobraron la renta y nunca me lo dieron regrese el camion y la renta del dolly no me lo regresaron qe mal

Évaluation :

5

Continue displaying customer service qualities and ensuring your service with necessary information. Merci

Évaluation :

5

Staff was very helpful and professional.

Évaluation :

5

I was so happy and moving so fast I can't seem to find my two storage keys I would have done that very young lady India was just too kind and I really feel like I'm part of a new family I appreciate you guys help and God bless you God bless uhàul

Évaluation :

3

The only problem I have is that you charged me twice and when I called you to tell you about it I was told that the money would be put back in my account in 3 to 5 business days

Évaluation :

3

Being explained about how the services work and to be taken on a tour of the storage facility in order to find storage units when needed.

Évaluation :

3

The workers need to explain to the customers, how to return the vehicle not just where to return the vehicle. And help them when it comes to finding the storage unit, so they don't have to walk all over the storage building trying to find a unit it was like walking in a maze.

Évaluation :

3

Improve the mobile check in experience. I rent almost weekend & always use mobile checkout but sometimes it tells me I must check out inside the store. Also I've attempted to change my zip code many times to no effect and I always have to be verified even though I rent almost weekly.

Évaluation :

5

The 1st cargo van was dirty and had a very strong odor. And the app to self check-in and get your vehicle is glitchy/.

Évaluation :

5

Everything was great! Keep things the way it is 👍🏾

Évaluation :

5

Loved the staff and location

Évaluation :

5

You already did a wonderful job You have a good team

Évaluation :

4

Can't think of anything!!!

Évaluation :

4

I didn't like the fact that the staff member didn't show me how use the key pad or to tell me

Évaluation :

5

I wish it was 24 hr access but hey I can’t have it all

Évaluation :

4

I had a great experience at this Uhaul except for they are trying to make you go through the entire rental process by yourself. Thankfully, Shante was there to help me through my entire process. She went about and beyond to help showing me where my storage was how to access it. I look forward to customer service and human interaction like that to assist me with things. I'm giving it a 4 star because of her (Shante) but the new process doing everything yourself I would have definitely given it a 2 star.

Évaluation :

3

The bad experience/ The customer service ask my husband twice do we want we said NO!! she still put coverage on our bill.

Évaluation :

1

I missed one payment and my storage was locked.i was hospitalized and I explained to them over the phone that I was out of the state hospitalized,they told me that they will go ahead and sell my stuff.theybwentvahead and sold my property only to email me to tell me that I owe them $1500,I only owed $200 for the monthly bill,when they locked it and decided to sell my stuff,how did I owe $1500 after being locked out and after they sold my properties.you guys are the worst.

Évaluation :

4

My unit had rat's

Évaluation :

5

The Staff was exceptional, from the beginning to the end of my experience. Merci.

Évaluation :

4

They were very helpful with what I needed and what supplies I should needed

Évaluation :

5

It was my first time using Uhaul storage and I would definitely be using it again if need be. Every staff member was always helpful and courteous would definitely recommend.

Évaluation :

2

Process took long and the interactions were lackluster / rude at times . Convenient area, GM / staff was helpful with getting in but definitely missed a lot of info / had little moments that weren't too kind/ nice fr .

Évaluation :

3

Mice Mice Mice Mice Mice Mice Mice Mice Mice droppings on absolutely everything. I had furniture and Clothing in my unit. I was disgusted

Évaluation :

5

Chauntay and Corey are always a delight. The guy I work with the first time was also cool and very professional. Forgot his name but he had dreads and held down the fort during the Monday afternoon rush

Évaluation :

4

Storing my belongings was very convenient and easy. The only downside to my experience was that my belongings were soiled by the rodents in the facility.

Évaluation :

5

Nice one 👍

Évaluation :

5

Thank you for your support and excellent service during the time when we stored our belongings at U-Haul. Mr. Corey is a true professional who has a heart for his customers. Thank you Mr. Corey and all your staff who were patient with us. We had an inconvenience of mice. Maybe the neighbor had food. We did not have food. Thank you so much

Évaluation :

3

I was unable to access the my unit with the card and or pin #. That was my main issue. It was taxing. I know when I go back there will still be issues with accessing my unit. Please have this rectified.

Évaluation :

5

Great customer service, wonderful staff/ management and positive energy 375 days of the year. High volume facility but wait time move quickly and great attitude welcoming.

Évaluation :

1

Mice, mice feces, urine on my boxes and container/a( I CLEANED OFF), feces in my storage boxes, feces along the base inside my storage unit, and life in one of my boxes! Why place a mouse trap in the compartment? To curtail the vermin? I lost a substantial amount of money and time on 01/14/2023, especially with the hired help. None of my helpers wanted to touch a single box after witnessing it! I did not have gloves for us because we were not expecting this! I'm stunned and disgusted. When I received my first storage area, the first thing I did before placing any item in was a prominent spot on the floor filled with mice feces! And so, being given another size of storage in less than three months, it worsened! I want compensation for all the time and money lost because of U-Haul's negligence!

Évaluation :

5

Good service

Évaluation :

2

The rats or mice ate through my storage boxes

Évaluation :

5

Mr Weaver and staff was patient, friendly, considerate and professional. I would definitely recommend friends and family.

Évaluation :

5

Excellent customer service.

Évaluation :

5

Thank you all for your customer service and for being very attentive to your customers even at your busiest.

Évaluation :

5

I want to commend Corey Weaver and his staff for their customer service and thoughtfulness. They provided me with truck and storage rentals using care and efficiency. The staff was very helpful and kind. Merci.

Évaluation :

4

The only thing is you guys need more carts.. everything else is perfect.. your staff was excellent thanks again

Évaluation :

5

Corey- general manager was a huge help to me and my family. We owe him a huge debt of thanks and we appreciate him very much....

Évaluation :

3

Haven’t visited or move things in yet so I’m unsure of how it really is.

Évaluation :

5

Manager Cory was very knowledgeable, and pleasant.

Évaluation :

2

I'm still traumatized by being assaulted by your employee. Traumatized and not safe. Traumatized and.out of money I didn't have. The assistant manager and employee both should be fired. Calling the police and making false statements is a crime. One which left me traumatized.

Évaluation :

4

Some one cut my lock and was never informed. I was charged for the month of November when I have closed my unit. I need my refund asap.

Évaluation :

5

Corey and his team members ( Assistant Manager, Miyon, and staff) were extremely helpful throughout my entire experience at this location. Could not have asked for better service. Thank you guys ! Reginald Wright

Évaluation :

5

Always helpful, knowledgeable, kind and efficient.

Évaluation :

5

I was always greeted helped,and advised by friendly and knowledgeable personnel. I stored my property for several years and have no complaints about the service. It was excellent.

Évaluation :

5

Great. Keep up the good work.

Évaluation :

5

Great customer service!

Évaluation :

5

Excellent service

Évaluation :

5

Central ave capital heights great staff. However, someone pit alert on me not getting truck because my driver owed money. I had to pay his fee in order to get a truck. They said just because I knew him I could never get a truck. This was at eagles landing stockbridge ga uhaul. The staff there was great but I want to talk to corporate about that descrimination policy 404-955-3049. Urgent before I contact the news.

Évaluation :

5

Fantastic

Évaluation :

1

Mice got into my storage unit and chewed up some of my stuff like my books and my chair. There was mice droppings on boxes and my furniture. I had to remove everything and clean something's other stuff I had to throw away. I was very disappointed and bothered that my personal stuff had mice running through it.

Évaluation :

5

Professional and friendly staff

Évaluation :

5

Corey Weaver was very knowledgeable and helpful. Was very happy with his customer service skills. I thanked him at the store but I have to again, thank you for your help.

Évaluation :

5

The personnel always exhibited good customer service and were able to answer questions when asked. My only concern probably like everyone else, if they were busy the called rolled over to a Uhaul person not physically at the location. Not sure if any of the messages i left actually made it to the store manager/personnel. The move out was smooth. we have been a long time customer but had to move out due to a death i n the family and we gave away or consolidated the items of our mom after her recent passing.

Évaluation :

5

Awesome staff!!! Always helpful, kind and cheerful.

Évaluation :

5

Corey Webster and his staff are the best. Really well run facility. AAA+

Évaluation :

5

I was very 😌

Évaluation :

5

I've had to extend rental several times but they were/are very accommodating.

Évaluation :

5

Such an excellent staff and management of Corey, Jazmine, ms.lee and everyone at this facility site location!

Évaluation :

5

I don't know the lady's name, but I understand it was closing time, and she was brushing me off, but the gentleman with locs was beneficial. He was off and in his car leaving but seeing I had trouble getting access, he stopped his car to assist. I appreciated that because he could've kept going, but the fact he got out of his vehicle to help was genuine. Versus me being in the employee's face, and she brushed me off because she was closing it was not polite. But overall my experience was great.

Évaluation :

5

Excellent service à la clientèle

Évaluation :