Évaluations des clients U-Haul Moving & Storage at Central Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Central Ave

Cote générale :

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Larry M.
Évaluation :

My last few visits seem to be self service only, on this return the person was down by the dumpster when I pulled in; then he just left, me to struggle with the autotransport. No help with crowded parking/ disconnect.

Anthony S.
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Le client n'a pas laissé de commentaire.

Brenda T.
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Le client n'a pas laissé de commentaire.

Charles J.
Évaluation :

The back of the truck was very dirty from the previous person and was not cleaned up before giving it to me and if I brought it back in that condition I would of been penalized so I am very disappointed with that other than that I guess it was ok but it left a bad taste in my mouth

michael J.
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Le client n'a pas laissé de commentaire.

Kapreisha L.
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The staff at this location was wonderful. They made my experience real smooth and easy. I would recommend this location to anyone. Thanks for a wonderful experience.!!!!

William H.
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Great service 👍👍

shawnna S.
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Every part of this experience was great. The staff were knowledgeable and efficient.

MONA K.
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Not a thing. I received excellent service from the telephone call I placed to this location. I'm so sorry I can not recall the young lady that set up my rental but I know you can research that. She was so professional and polite. I will rent at this location again because of her customer service skills. Thank you again.

SARA B.
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Le client n'a pas laissé de commentaire.

Deena C.
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Le client n'a pas laissé de commentaire.

Shirleta L.
Évaluation :

Test drive vehicles for safety my truck needs front alignment and brakes soon

Victor W.
Évaluation :

The team at Capitol Heights U-Haul are friendly and professional with ample supply; however, I am shocked and appalled by the site’s egregious charges of .99 cents per mile! I’ve used 2 U-Haul locations in the past two weeks (one in Fairfax VA and the Capitol Heights location) and the charge per mile was much less and in line with the standard GSA per mile rate. One can only assume the decision for U-Haul to deliberately charge such a high charge in the MD location is due to the large African-American population in comparison to Fairfax, VA which is predominately White. I intend to reach out to U-Haul corporate representatives to get a clear understanding of this ASAP.

Deborah R.
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Le client n'a pas laissé de commentaire.

Moshood O.
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Le client n'a pas laissé de commentaire.

Georges B.
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Le client n'a pas laissé de commentaire.

michael H.
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They didn’t check our moving truck back in and I got a call 3 days later about a outstanding balance. I had to explain to the person that call that the moving truck was return 2hours after the rental time on the same day.

Nathan C.
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Le client n'a pas laissé de commentaire.

Emanuel S.
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Le client n'a pas laissé de commentaire.

Oscar R.
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Great service.

Maria W.
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Overall customer service superb

Jeffery B.
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Le client n'a pas laissé de commentaire.

Lorenzo S.
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Le client n'a pas laissé de commentaire.

john joseph b. | Overall Experience |
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Top shelf

Timothy S.
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Le client n'a pas laissé de commentaire.

Terrence B.
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I recommend them carrying dolleys and hand trucks if they can

Artis B.
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Le client n'a pas laissé de commentaire.

Theodore C.
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Le client n'a pas laissé de commentaire.

Reginald N.
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Le client n'a pas laissé de commentaire.

Turmyra F.
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Le client n'a pas laissé de commentaire.

Otis W.
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Le client n'a pas laissé de commentaire.

EBONIE W.
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Le client n'a pas laissé de commentaire.

JANICE J.
Évaluation :

I rate this UHaul with 5 stars and thumbs up. I can always come and get a truck whenever in need. The staff is always so kind and courteous. Not letting me leave until I am completely satisfied. Thanks a million to Chauntay and the gentleman who worked next to her on 1/30/20 when I came in to get a Uhaul truck. Also, many thanks to Minyon for answering my many questions while she closed my contract out. I look forward to doing business at this location even to purchase moving boxes and packing tape. Outstanding staff.

tamika h. | First Impressions |
Évaluation :

Jasmine was really helpful with getting us set up with our storage unit. Very informative and full of energy. Her sense her humor was very good. I recommend anyone getting help from Jasmine

Donna K. | First Impressions |
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Customer service was great. The area that is marked for unloading and loading was full with personal park cars and no room for those that were loading and unloading. Space was clean

Curtis R.
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This location is trained very well and customer service is the best.

Bruce S.
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Le client n'a pas laissé de commentaire.

Hollye M.
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The Service I received as great

Erica W.
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Le client n'a pas laissé de commentaire.

Richard M.
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Picking up my vehicle was fast and efficient.

Xavier S.
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Le client n'a pas laissé de commentaire.

Saquera L.
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Le client n'a pas laissé de commentaire.

Avri M.
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Never go to this place. They accuse you of doing things you did not do. Once you call to get clarification, they don’t or can’t really give you an explanation but expect you to just accept their word two weeks after the fact. The claim is ‘I reviewed the tape but it was too dark to see anything’ even though they have these bright flood lights out there. Unprofessional and unacceptable. I have to contact corporate three times in order to even get a phone call back.

Mitrell S.
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Le client n'a pas laissé de commentaire.

Sherri A.
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Le client n'a pas laissé de commentaire.

Sherrise H.
Évaluation :

I would recommend this location for rental trucks ONLY!!! Not for storage!!! The amazing lady at the front desk did an outstanding job servicing 7 ppl w/ truck rentals coming & going, on three different computers all by herself on a busy Saturday. Her name was I think Asian. Niomien or something unique. She did a fascinating job and went above and beyond her duty. Making sure the bathroom had toilet paper while issuing and receiving trucks back. She deserves a raise and a promotion. You also need to do something about you pest infestation in your storage facility. I have to get rid of all my belongings because they are ruined as a result of rodent defecation all over and throughout my belongings. There is nesting shreddings in my stuff as well as various size animal droppings and urine. Stay tuned for further actions to be taken against U-Haul regarding this atrocity.

Corena W.
Évaluation :

Walk the customer out to the vehicle from this experience I was overcharged. The gas was not where the paper said it was not was the gas. Over all I'm satisfied with this location

Linda L.
Évaluation :

The attendant to check equipment should be in place. I had to call in to get someone to let them know both times that there was no one in position.

William K.
Évaluation :

The truck I rented started running badly and never ran well. It is near the end of it's useful life and should be retired or given an overhaul. I would have brought it back but I expected it to clear up and it only got worse. It used much more gas on the return trip and I was only glad I got back at all.

YVONNE L.
Évaluation :

I’ve rented from this location many time to move equipment for my business. There has always been one issue or another with the laziness of the staff. This time I rented a trailer for two days to move equipment to NC. My ending destination was NC. No one told me I had a particular time to return the trailer. I drove the 438 miles to return the trailer to MD the evening of the rental contract. However, they charged me an additional day. Had they informed me at the time of rental I would have rented the trailer in NC instead. They are costing me extra money. My last rental was also a pull from MD to NC. We were on the highway with no lights. After calling UHaul for emergency service (that they were not able to deliver for approximately two hours) we finally found a place in Emporia, VA that sold the trailer connection cord to replace the cord uHaul connected. After one and a half out of waiting in uhaul, trying to find an after hour shop open, and purchasing a new cord, it turns out UHaul did not connect the cords properly. The round connector was shoved into my truck adapter upside down. UHaul did not credit my anything on the rental nor did they reimburse me on the equipment purchase. On other occasions the staff were not available to come to the back of the building to connect the trailers, so I’ve had to do so myself. I’ve had to clean other renters left over debris (broken glass, deflated basketball, etc.) from trailers I’ve rented from this location. The issues I’ve experienced has not ever been the equipment, it’s always their lazy staff.

Winfred H.
Évaluation :

Le client n'a pas laissé de commentaire.

amber H.
Évaluation :

Lower your rates

Dawnea B.
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Le client n'a pas laissé de commentaire.

Lataha D.
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Le client n'a pas laissé de commentaire.

Jennifer W.
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The young man who help me was so delightful and very knowledgeable!! Thank you!

Eric G.
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To my surprise, Customer Service was really great. Everyone was very Friendly. In the past, well 3 years ago, the staff was "ghetto" as heck. Great Improvement already.

James W.
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Customer service was GREAT!!!!

Andre G.
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Online my rate quote for this location was 1.29 per mile. Your app would not work correctly ro allow me to complete the rental via the app. As a result they forced a 1.59 per mile rate on me. Feeling like this was a bait and switch. Not happy or satisfied at all.

Alexander M.
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Good job guys

DERRICK M.
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Processing was efficiently done. Attendant was very helpful and pleasant. A good experience.

Jonathan E.
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Professionalism

Frederick F.
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Nothing

Otis T.
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There were about 6 employees in the store and 1 that I saw outside. Everyone's service was exemplary.

Lakisiha B.
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Please fix the process when you have to upload your ID that location has poor cell phone services and it takes too long to process uploading License but everything else was speedy

Sigmund H.
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Le client n'a pas laissé de commentaire.

cassandra j. | Overall Experience |
Évaluation :

I closed my account about 2 weeks ago and I’m being told I still owe and I can’t get knew refunded since I wasn’t in there for a full month. The staff is rude and slow. They have favorites

Jeffrey B. | Overall Experience |
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Easy moving access

Maryom F.
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Moving help experience in Maryland was horrendous. T. Williams should be removed from you moving helpers recommendations. Damaged property. Late arrival. Extended stay from 1030am to 1230am causing me to miss my arrival deadline. Crew was short one person requested. Highly unprofessional.

Katrina J.
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Le client n'a pas laissé de commentaire.

Shawntia P.
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Le client n'a pas laissé de commentaire.

Timothy B.
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Le client n'a pas laissé de commentaire.

Duane L.
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Le client n'a pas laissé de commentaire.

lunell C.
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Everything was great!

Susan W.
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The process of doing the vehicle check-in by smart phone was not user-friendly. I could not download/upload the photo of the mileage on the odometer (which was different from what was recorded). The assistant outside could not get this to work either. For users not savvy in smart-phone use, this entire process could result in a customer being incorrectly charged.

tyra L.
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Le client n'a pas laissé de commentaire.

alvin M.
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Great company to use for moving.

Robert W.
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Le client n'a pas laissé de commentaire.

Schamell P.
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Le client n'a pas laissé de commentaire.

Curtis R.
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They all are Very professional in there jobs and are respectful to customers at all times, i love this location

Felicia C.
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Le client n'a pas laissé de commentaire.

Anthony M.
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Le client n'a pas laissé de commentaire.

Lisa W.
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Very good customer service at pick up& drop off!!

Terrie W.
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Get new Trucks.

Ann H.
Évaluation :

It would be better to have more staff on hand the day after the holidays. This would ensure you to move customers more efficiently.

jami S.
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I called to inform the location that I was on my way at about 4:35pm. Informed them that I had to get gas and will be right there! The woman said ok but after getting gas we arrived at 5:03pm, only to find the place closed!! If she wasn't going to wait, she should have said so!

Duane D.
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Le client n'a pas laissé de commentaire.

Christa R.
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Le client n'a pas laissé de commentaire.

Joslynn K.
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Le client n'a pas laissé de commentaire.

Channon G. | Overall Experience |
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Well kept and very nice staff. But a lot of mice droppings all inside my unit. Just hoping I didn’t bring any home with me.

Channon G.
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Le client n'a pas laissé de commentaire.

stanley H.
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Le client n'a pas laissé de commentaire.

Michael C.
Évaluation :

Great experience

Curtis R.
Évaluation :

Great job by the hold staff members day and night shift thank you.

Valerie A.
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Le client n'a pas laissé de commentaire.

Anthony P.
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Le client n'a pas laissé de commentaire.

CAROLYN C.
Évaluation :

The attendant that assisted me was wonderful. She knew her stuff and made my 24 hour check-in experience very easy.

Kalyn J.
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Le client n'a pas laissé de commentaire.

lisa d. | First Impressions |
Évaluation :

the ladies who worked Tuesday, December 17th between 5pm and closing WERE THE BEST! Their customer service was extremely excellent.

TOMEKIA R.
Évaluation :

Le client n'a pas laissé de commentaire.

Karen P.
Évaluation :

No recommendations needed and I thank U-Haul for professional services rendered.

Bonnie C.
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Le client n'a pas laissé de commentaire.

Carole B.
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Le client n'a pas laissé de commentaire.

Jasmine T.
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Le client n'a pas laissé de commentaire.

Jo A.
Évaluation :

I want to support this group, But they need more staff members and customer service training. All the equipment lights in the vehicles needs to be resolved before a client comes to get the truck. Saying the light is OK, is not acceptable. All truck needs to be return and renting with a full tank of Gas, not a 1/4 tank. That's a REAL policy problem. It really disturbs the day when you have to stop for gas, or ask for equipment check. Just a few minor improvements are required.

Garfield W.
Évaluation :

Le client n'a pas laissé de commentaire.

Kimerel H.
Évaluation :

Le client n'a pas laissé de commentaire.

dexter r. | First Impressions |
Évaluation :

Great Customer Service

dexter R.
Évaluation :

N/A

RAMONA F. | First Impressions |
Évaluation :

Service was slow due to lack of staff to service customers. The store had one representative working by herself. Despite the slow service, the representative did an excellent job handling everyoine.

DEBORAH W. | Overall Experience |
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good service

Janice B. | First Impressions |
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Jasmine was very helpful and understanding.

bakri b. | Overall Experience |
Évaluation :

The staff!!!!!! Excellent people explained everything!!! You have gems at this location!!!!

M'Shai D. | Overall Experience |
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The front desk staff was just as helpful when I rented the unit as when I cleared it out after buying my home. They always offered helpful suggestions based on what I needed each time. Great location.

LYNETTE S. | First Impressions |
Évaluation :

Great Service!

RAMONA F. | First Impressions |
Évaluation :

Well organized, clean and safe environment for my items. Friendly staff who knows there responsibility is to serve the customer.

janeth k. | First Impressions |
Évaluation :

N/A

bakri b. | First Impressions |
Évaluation :

Top notch staff!!! Courteous Kind and willing to answer all questions!!!! Really great people.

SUSAN M. | Overall Experience |
Évaluation :

I am a special needs retiree on a fixed monthly income who was always broke by your company's due date of the 23rd of every month.

sarah r. | First Impressions |
Évaluation :

The staff was very efficient and helpful. They made the process easy when I needed to switch to a bigger unit. I appreciate them showing me the unit and answering any questions that I had.

Dennis J. | First Impressions |
Évaluation :

The customer service young lady was very pleasant and knowledgeable...

Tyrone M. | Overall Experience |
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My wife didn't understand some of the information that was being explained to us about the unit, and asked a few questions. The worker was very rude and disrespectful towards my wife.

MARK H. | Overall Experience |
Évaluation :

I will never do business with u haul again and I won’t recommend any one as well

Sanovia S. | Overall Experience |
Évaluation :

There were roaches in my sofa. They were not there when I placed my furniture there. I just threw it away. I didn't want to bring them home. Rodent ate holes through my towels.

Tameika D. | Overall Experience |
Évaluation :

I found a dead rat in my storage bin. One of my chairs was completely ripped to shreds (Assuming by the rat). I was charged another month after I moved out! Completely unacceptable. No food was stored

Tammy S. | Overall Experience |
Évaluation :

The staff was helpful and knowledgeable about the facility. They help my mother and I with our items. They were professional. I will recommend this storage to family and friends.

Rose J. | First Impressions |
Évaluation :

I have talked to someone in your office. This a.m. on the phone for 30min

Nellie L. | First Impressions |
Évaluation :

Office was very busy that day but it all end well.

Kenneth L. | Overall Experience |
Évaluation :

Well run facility

christine s. | First Impressions |
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Horrible experience. Got charged for items I did not borrow. Manager credited me for those charges and someone reversed the charges . Unable to get a hold of anyone that knows what’s going on !!!

ALONZO M. | Overall Experience |
Évaluation :

Corey and the rest of his crew was very professional and available. I would recommend this location to all of my friends.

LOFTON W. | Overall Experience |
Évaluation :

I rate it average cause why would u rent a storage room u can't ever get to. They park all the large truck right in front of the loading dock ever day so the customers are always inconvenience

JANICE J. | Overall Experience |
Évaluation :

Manager Cory, staff member Johnice and other staff members were so helpful and kind. Thanks so much to them all for the Outstanding help they provided me with on renting a truck, and a storage unit.

TODD R. | Overall Experience |
Évaluation :

Loading dock is never accessible due to overcrowding of unused uhaul trucks parked there.

Destane R. | Overall Experience |
Évaluation :

rude employees. the manager is never available. the assistant manager was very lovely and helpful. due to poor infrastructure in the facility my items were damaged. mice ruined many of my items

james h. | First Impressions |
Évaluation :

Great service

Mario R. | First Impressions |
Évaluation :

Great staff, even when it was crazy busy they where quick and super courteous

GEORGE P. | Overall Experience |
Évaluation :

The only negative I have is that the posted U haul climate temperature of 45 to 85 degrees seems off. I think 45 is too cold and 85 is too hot. I think somewhere between 55 and 75 is more tolerable

demitrius b. | Overall Experience |
Évaluation :

My experience was good with this location.

DAMIEN G. | Overall Experience |
Évaluation :

My storage unit had mice droppings inside and mice went through all my belongings. Office staff are young, inexperienced, and and rude. I wouldn’t recommend this location if it was the last uhaul on e

JANICE J. | First Impressions |
Évaluation :

The OUTSTANDING service and help that I received during an urgent unexpected time was breathtaking. 5 stars and thumbs up to Marquita Briggs, Johnice Rucker and their team. My #1 UHaul location.

Robert J. | First Impressions |
Évaluation :

I had an easy time with Move-in and finding the unit was nice. Clean facility.

Yolonder C. | Overall Experience |
Évaluation :

Charge cheaper rates

carry s. | Overall Experience |
Évaluation :

The staff assistance was great.

kenyetta s. | First Impressions |
Évaluation :

THANK YOU VERY MUCH.

lynn w. | Overall Experience |
Évaluation :

My storage unit was infested with mice and water bugs, my property was damaged.. The parking area was always over capacity with uhaul trucks and became extremely difficult to access my storage unit.

lynetta w. | First Impressions |
Évaluation :

Thanks to everyone

Jerica S. | Overall Experience |
Évaluation :

Most of the staff was helpful when asked, including the manager Corey. I noticed mouse droppings and dead bugs everywhere so pack tightly. It doesn't appear anything was chewed through.

patricia o. | Overall Experience |
Évaluation :

Will definitely use Uhaul again, as needed. Thank you!

charles j. | First Impressions |
Évaluation :

Awesome! Customer service ***** Very Satisfied

Camile H. | First Impressions |
Évaluation :

Keep cleaning very good

DARRYL W. | Overall Experience |
Évaluation :

The WORST

Malik H. | Overall Experience |
Évaluation :

Thank you

James D. | Overall Experience |
Évaluation :

Good service

Kyle L. | Overall Experience |
Évaluation :

registers are a little crowded with the hanging merchandise but overall 5 stars

Sharon L. | First Impressions |
Évaluation :

Very professional and timely with hands on helping

TAWANNA B. | Overall Experience |
Évaluation :

Thank you to all the staff at Central Avenue Uhaul It’s been a looooong what 5 or 6 years it almost feels like loosing a friend due to relocation you hate to see them go but life moves on. Thanks CW.

LAMAR J. | Overall Experience |
Évaluation :

It was a lot of dead mice in my bags and stuff

Dawn C. | Overall Experience |
Évaluation :

I would rent a storage unit and recommend Uhaul to anyone who needs a storage unit and a rental. Thank you for all your help! Dawn Cyrus

SHERIE B. | Réservation |
Évaluation :

The team located at Central Avenue was very helpful and thoughtful during my storage process. I have an issue with my knee and they were very strategic with the placement of my unit. Thank you, Ms.

MARK C. | Overall Experience |
Évaluation :

The only compliant I have was my storage unit had plenty of mice droppings. Other than that, Corey and his staff was awesome!

Don T. | Overall Experience |
Évaluation :

I don't like the fact if I cancel my storage early. I won't get a refund even if I've paid for the entire month. I should get a refund for the difference.

sabrina l. | Overall Experience |
Évaluation :

Pro rate rental should be considered. I paid for a month but no refund for not using the whole month. Also set traps for mice, I had mice droppings all over my furniture

Karen T. | Overall Experience |
Évaluation :

Thank you very much for your time and help.

Natasha B. | Overall Experience |
Évaluation :

Good job

CAROLINA B. | Overall Experience |
Évaluation :

UHaul's location was so convenient. The staff was very helpful and friendly. I would recommend to anyone.

Clarence H. | Overall Experience |
Évaluation :

thanks

Lansana K. | Overall Experience |
Évaluation :

the manager was Corey was very good

otis w. | Réservation |
Évaluation :

couldn't locate my Reserve number

JACKIE C. | Overall Experience |
Évaluation :

Evidence of roaches, and mice

lasean r. | Overall Experience |
Évaluation :

All of my items I put into this storage unit was infested with pests and I am deeply saddened by this. I put brand new furniture into this unit, hoping that it would be safe. I guess not. Still no cal

john h. | Overall Experience |
Évaluation :

I'd like to give Mr Corey & his wonderful staff a big round of applause, for there excellent service. John Hines

MARGARET C. | Overall Experience |
Évaluation :

Great storage place

Clarice D. | Réservation |
Évaluation :

The staff on site August 31st was exceptional! I've never been more pleased with the customer service I received during a very stressful time. Keep up the excellent and professional work.

Fatmata A. | Overall Experience |
Évaluation :

Very friendly staff and good service. U couldn’t ask for anything better will definitely recommend this facility

olekanma e. | Overall Experience |
Évaluation :

A lot of rude and deceptive practice I will definitely encourage everyone to stay away from this location and if possible use other services. Very poor customer services

james l. | Overall Experience |
Évaluation :

Thank y'all

patricia o. | Réservation |
Évaluation :

Courteous customer service. Very pleased with staff and facilities

jean m. | Overall Experience |
Évaluation :

Someone broke the apparatus for the second level access, but my helper was tall enough to assist.

Crystal C. | Overall Experience |
Évaluation :

Symphony Love Was A Great Help; Greatest Part Of UHaul Was Working With Her.

robyn m. | Overall Experience |
Évaluation :

Sydney assisted me and he provided courteous and excellent customer service!

TOMEKO B. | Overall Experience |
Évaluation :

Mr. Corey and his staff was very friendly and helpful. Most of the time you are in and out in no time pending on the time you come in. And also trucks and storage is already available.

Jocelyn R. | Overall Experience |
Évaluation :

Didnt like the fact you dont prorate my stuff was in for a week and they still charge me over 200 dollars and I dont think it's fair I needed part of my money for moving purposes

patricia o. | Overall Experience |
Évaluation :

So much appreciation to Corey, the manager, and all the front desk staff for their patience, courtesy, and expertise...from beginning to the day I vacated!! If needed, I will continue to use UHaul.

Brian D. | Overall Experience |
Évaluation :

I was renting a truck and moving things out of my unit . The wait time was unacceptable. The staff was very polite and nice but to wait 45 mins to get a truck when you are paying movers is unacceptabl

KATYA V. | Overall Experience |
Évaluation :

Would definitely recommend!

Sovonya T. | Overall Experience |
Évaluation :

I love using this facility because the staff is very help, knowledgeable and friendly. I’ve used this location many times either for long time storage, truck rental or to purchase moving supplies.

Cheryl R. | Overall Experience |
Évaluation :

The prices for storage are a bit higher then other storage places

Non reviews have been submitted for this location.

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