Customer Reviews for U-Haul Moving & Storage at Central Ave

7602 évaluations

8671 Central Ave   Capitol Heights, MD 20743
(@ 495)

(301) 350-3544

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(301) 350-3544

8671 Central Ave
Capitol Heights, MD 20743
(@ 495)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hubainatu D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
4

I did not receive an e-mailed receipt for my truck rental as promised.

Kathy M. 
Évaluation :
3

Gave the worst rental on the lot . It's been 24hrs and I don't have my emailed receipt.

Larry H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leola S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thelma L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

YOLANDA L. 
Évaluation :
5

Central avenue U-Haul service had very good equipment it was nice and clean and I returned it in Sanford North Carolina they were all so excellent and thank you all very much

JEFFREY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jovon B.  |  Online Move In 
Évaluation :
5

The service was excellent. No items for improvement at this time.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bradley H. 
Évaluation :
3

The people were friendly and helpful, but I've tried twice renting from there. Parking is extremely limited, one person didn't have a U-Haul uniform collecting keys so I wasn't sure he even worked there, and both times, I had a difficult time accessing the vehicles I wanted to rent. The app is glitches and it makes you call a 1-800 number that no one answers! Very frustrating! I had reserved a storage unit, but after having so much trouble renting a truck I canceled it.

Nzingha U. 
Évaluation :
4

better communication

wayne A. 
Évaluation :
5

Nothing, great service especially the young lady that works outside checking in trucks

harold B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RENALDO H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eddie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miesha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA P.  |  Premières impressions 
Évaluation :
1

Well there wasn't a line when I got in there which was good. However it was just me an 1 other Customer in 2 different lines. After finishing my transaction with my cashier which was quick cause I had a reservation she gave me keys told me to go out the door look to the right the first van was mine. Lol I go outside look to my right only trucks were to my right an a customer was in one truck in front of the door, so I was confused I asked one other employee who was walking up to the door an he said yea to the right kept walking! So I wondering around trying to figure it out which was crazy I went back in the cashier an asked what did I get cause I didn't see my van she looked on the camera an said go out the door to your right I see it on the camera it's there while still sitting. I go back out the door then the cashier finally gets up off her chair comes out side walks me all the way to the right points down a ally an says there's your van 😡how was I supposed to know to go all the way to a ally with her simple directions when she could of pulled my van around upfront. When I get into the van it was stinky.. which I didn't bother even going back into complain being the customer service was horrible!!! Other people I know said not rent from there but bc it was closest to what I needed to get done I was like maybe I won't get bad customer service an that's exactly what I got!!!

TAWANA V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JASMINE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nichole F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

natalie M. 
Évaluation :
5

Cynthia Hagan was extremely helpful

Evelyn S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leola S. 
Évaluation :
5

Wow! I was dreading this experience, but I have nothing but great things to say about the crew on Central Avenue in Capitol Heights. If you are looking for a poster-perfect experience, this team makes it happen. Exceptional customer service. They made the experience as easy as it could be. They were very busy that day, but they made the whole process smooth. They get an A+++ from me. They are a true asset to U-Haul.

WILLIAM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA S. 
Évaluation :
2

Customer service was very poor. Workers were unprofessional.

Sean H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELANTHONY W. 
Évaluation :
1

Why are other locations charging 89 cents per mile and thios locatin charged 1,59 $ per mile for the same vehicle 2 days after. I feel ripped off.

OLUKAYODE O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICKEY M. 
Évaluation :
5

The young lady who check me out was excellent! I hope she get this review.

WILLIAM B. 
Évaluation :
3

The people outside didn't have the key and sent me inside. The people inside didn't jave the key so they sent me back outside. And eventually the people outside found the key. It took about 20 minutes.

Auston L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sheila M. 
Évaluation :
3

The gentlemen outside was nice, but the cashiers could be more attentive and chipper.

LANETTE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGILIO S. 
Évaluation :
3

The reason why I rated the location average is the wait time on the phone. I was placed on hold twice more than 20 minutes

AIAH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINQUE G. 
Évaluation :
5

Aucun

FADANTE W. 
Évaluation :
1

need better training, organization and communication.

Michelle B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HENRY S. 
Évaluation :
1

Arrived for the mobile set up. The car was there but no one could seem to the find keys to the van, I had to assert myself to get an answer. They reassigned me and the totals came up to more than I agreed to on the mobile app. Then when assigned the car, someone pulled it out front but I also order a dolly and I waited 15 minutes for “someone to bring me one” all for me to have to walk and het my dolly because he was “eating his lunch”. I would never get anything from this location again. Cause service was HORRIBLE!

D’Mani H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE H. 
Évaluation :
5

Be s little more organized. I had to wait too long to receive my cargo van. I guess they couldn't find the key and therefore had to switch out to another van The wait was too long. Other then that, the service is always great at this location.

TONYA P. 
Évaluation :
1

Your customer service is horrible

Keziah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGGIE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rosa j.  |  Premières impressions 
Évaluation :
2

Truck was not easily accessible. Was given conflicting information of whether the truck was even on the lot. I believe it was the manager of this location was very helpful and had to go retrieve the truck for me. However, the truck I received did not have my reserved accessories (ie dollies and furniture blankets). These were all paid for and I would like to request a refund. Additionally, at the pickup location they added air to the truck tires, which at the time I thought to just be routine. However, we quickly found out one of the tires had a leak. I was forced to stop on two separate occasions on my three hour drive to put air in the tire. Overall, I was incredibly disappointed with this experience. These extra issues just created more stress on a busy moving day. Will look elsewhere next time.

RORY A. 
Évaluation :
1

Be honest with your customer, don't try to make money and hurt your customers. I reserved the truck in North East DC, I asked the agent if it's the same location that we pick up and drop off and I told several times that I pick it from the same place I reserved the truck. When the day came to pick up, we went there with the movers, we were told that we have to drive 30mins to another pick up location. After arriving to the other location the reserved truck was not there and they ended up giving us a smaller truck. We had to make 3 trips to move, wasted time and money. With all the commotion we forgot our wallets in the truck when we dropped the truck off, when we returned to get our wallets, we were told that no one saw any wallet. This is unacceptable, unprofessional and we will never do business with Uhaul again. No apologies were made until the next day when the manager called us and waived all the charges. We still lost money, time and our wallets. They are not professionals, no good customer service when we picked up, no apologies were made for giving us wrong pick address. This is crazy, take your business elsewhere!

DERIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY S. 
Évaluation :
2

Your staff who was one person was overwhelmed, and working the job of 2 people. Saturday's should be a two person job. We were standing in line too long and saw the frustration on her face. It was not fare to her or us. She deserved a raise.

DEENA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR B. 
Évaluation :
5

Love the pickup and return processes. Both very smooth. Employees were very professional and proficient .

Eulas D. 
Évaluation :
5

The inside of the door kept falling out. Otherwise everything was cool.

PHYLLIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATOYA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUBAINATU D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NETTALOUISE S. 
Évaluation :
5

Hire more staff. The service was great but there were only 2 workers in the main lobby and the gentleman that was there had answered about 7 calls while we were waiting. He was fast doing it and it wasn't that business in the lobby. Imagine if you had a line. Other than that everything was great

LORRAINE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWIGHT R. 
Évaluation :
4

Good customer service

Joeann J.  |  Expérience générale 
Évaluation :
3

The employees need need customer service training! They were nice people and doing the initial job very well, but they need training on how to treat customers when they are attempting to multi-task.

ORVILLE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRISTINA M. 
Évaluation :
5

Tony helped me rent my cargo van and when I returned, he was extremely helpful, courteous, and professional when I needed a storage unit. I didn't know until I picked up my items that I would need storage so to have the transaction go so smoothly was truly a relief

Natasha M.  |  Premières impressions 
Évaluation :
4

Great service and material all the time. 👌🏾

Silas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nichole F.  |  Premières impressions 
Évaluation :
5

Tell people that it's a charge to drop of the truck early [ after hours fee] that's crazy to be charged to return early. Never again

SHANDA J. 
Évaluation :
5

Jasmine is one of the best employees I've ever came encounter with. She went above and beyond to assist me. Thank you for a smooth transition.

ASYA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN P. 
Évaluation :
4

Keep up the good work.

ADEJONWO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY M. 
Évaluation :
5

The Front Desk Staff we e very helpful every time I visited the facility!

DIANE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLADIRAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivett A.  |  Expérience générale 
Évaluation :
4

I had to call back for a receipt for my records. Other than that it was good.

REGINALD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE G. 
Évaluation :
5

Good materials, Customer service friendly I'm satisfied.

Silas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH G. 
Évaluation :
4

S.O.

Antonio W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHLEEN A. 
Évaluation :
4

Both female receptionist wher very helpful

BRYAN H. 
Évaluation :
4

Thanks for opening at 7am I was done before got got too hot outside to move anything.

CONNIE B. 
Évaluation :
5

I requested furniture dolly online but there where no dolly at time of pick up. Everything else was good and available.

Duane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN A. 
Évaluation :
4

I had this 5x10 storage unit for 4 years and a smaller unit for 2 years. Combined to the one which was 5x10. Always Clean. Staff always helpful.

SHEILA M.  |  Expérience générale 
Évaluation :
1

I had my personal property temporarily stored at this facility and had to throw away 90 % of my belongings due to a rat infestation. I have never dealt with such a terrible situation. My time and resources were wasted and I have to buy new furniture because of the filth I witnessed. I am in the process of filing my claim through U-Haul.

Nastasha B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

edna c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIETTE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RITA J. 
Évaluation :
5

I utilized the self check in feature and it worked great! I would definitely rent from here again.

Gina A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISIAH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE A. 
Évaluation :
2

When I arrived to pick up my cargo van, the receptionist who handled the equipment contract was not very friendly, and she made a mistake on initial mileage by 300 miles (it should have been 3593 and the contract had 3893). That caused a delay in my departing the facility because she did not send me, nor tell me about, a text or e-mail where I could modify the odometer reading. I had to go back inside, where I then received a link from another receptionist, who was much more friendly. Then, I could not upload a photo of the odometer reading. Fortunately, I was able to address the odometer issue on the back end by calling the national U-Haul number after drop-off. Outside, there was no one offering to help when I dropped off my equipment, thus leading to some confusion and a delay in my being able to leave the van with confidence.

SAKINA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES L. 
Évaluation :
5

My pickup and drop-off experience, 7/20/21 @ 5:51pm, was easy and smooth. Customer service was pleasant and welcoming. Directions were clear and easy to follow. Will be back for my next u-Haul need. Merci!

CARLTON B. 
Évaluation :
5

Have a master or spare key for One-way trip Trucks. I got locked out of the truck because everything is manual. But two of the uhaul workers worked diligently, until they got the truck opened.

caprice S. 
Évaluation :
1

I waited 45 min in my key until they realized the key to the rental was in the front office, the front office told me one of the employees outside had my key. I was about 8 min down the road just got into hwy 495 south bound when I realized I forgot my credit card. When I called back the employee I spoke, truly had a lack of interest as far as my personal belongings so I decided to cancel the card and reorder a new one

MICHAELLEE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLEVELAND A. 
Évaluation :
3

The wait time for assistance is bad.

ANGELA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel R. 
Évaluation :
5

Great experience

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENASAR J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn S.  |  Premières impressions 
Évaluation :
5

Friendly and nice .

GNIEPY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lesly l.  |  Premières impressions 
Évaluation :
2

I was told that I could not move in after hours but was able to and move in. I had to request to be shown how to use the keycard access and ask to be shown where my storage is located. The customer service sucked.

MARION G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joeann J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

genevieve s.  |  Expérience générale 
Évaluation :
5

Corey Weaver has excellent customer service skills and because of him, this location will continue to thrive.

Jacqueline M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNA P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Salahuddin R.  |  Premières impressions 
Évaluation :
5

Corey was very patient and professional. He answered a phone call and spoke professionally on the phone. Let that customer knows that there is also another customer in front of him.

Hubainatu D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janice m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K.  |  Expérience générale 
Évaluation :
5

I received excellent Customer Service from Storage Unit Manager, Mignon Lee and from General Manager, Corey Weaver! They both explained U-Haul's Policies to me very explicitly and answered all my questions I had since this was my first time ever renting a Storage Unit from U-Haul. One evening after Office Hours, I was at the Property on Central Avenue where my Storage was located and I could not board the Elevator to go to the second floor. It appeared to be stuck or either other Clients/Customers was blocking the Elevator from moving. I waited 20 minutes then I noticed there was an after hours phone number posted on the wall with the GM's Cellphone number listed ( Corey Weaver's # ). I dialed his number and he immediately picked it up and identified himself as the GM and related to him how I am Disabled and needed the use of the Elevator but it was not working. Mr. Weaver said give him about 10 minutes and that he would drive back to the U-Haul location and investigate what was going on with the Elevator. I said Great and that I would be standing right in front of the Elevator when he arrived. Another 5 minutes pasted and the Elevator Opened with 2 Men got off with loaded Carts of Furniture. So, it appeared these 2 Men was blocking the Elevator with their Furniture until they finished loading up the Elevator with their items. Out of courtesy, I made another telephone call to Mr. Corey Weaver, as he was driving back into U-Haul to let him know that I was finally able to board the Elevator and told him what the problem was. Mr. Weaver thanked me for letting him know and then the rest of the evening retrieving my items from my Storage Unit went Perfect! I will let other Family and Friends know how accommodating U-Haul Storage Facility is and how U-Haul will go the "Extra Mile" for it's Clients/Customers!! Humbly Submitted By; Vanessa Williams, July 27, 2021

Vanessa w.  |  Expérience générale 
Évaluation :
5

Customer service was 👍

Telisia D.  |  Expérience générale 
Évaluation :
5

Great Staff!!!

Andrew B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis G.  |  Premières impressions 
Évaluation :
5

Everybody at this location was very very helpful and friendly. I'm very thankful I came to this location

KIMBERLY C.  |  Premières impressions 
Évaluation :
2

Staff friendly but not very efficient. I had down all the prep work by way of the internet the night before yet it took her 45 minute to get us in a truck and on our way. Facility was clean but only one person on duty when I was there at 3:00. At one point she was trying to serve 2 other customers. Got in van and it was blocked by a truck. Called for help but eventually had to wiggle out from behind another truck to leave - cutting deeper into the 4 hours. Communication via the internet is way to complicated and cumbersome. Did not know I would have to complete check in before I left the location. Just another way to the cost of the 19,95 $ rental.

genevieve s.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sonya F.  |  Expérience générale 
Évaluation :
5

Go Service

WAYNAE J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENNIE W.  |  Expérience générale 
Évaluation :
5

Corey is a great GM he deserves a raise I forgot to call in to have them remove my locks I got all way there unloaded my truck with my storage unit's locked. Corey got outta bed at 10-10:30 at night to come open my units he's literally a life saver.

LARRY H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE P.  |  Premières impressions 
Évaluation :
5

Everyone that I came in contact was very friendly and extremely helpful. They were able to answer all of my questions.

sharon d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose S.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Brandon P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KASHYET J.  |  Expérience générale 
Évaluation :
5

Everything was wonderful other than the water leak that damaged a 300 $everything was wonderful air and water leak wasn't your fault so overall you're really good about the story and the people that work there are very very intelligent and knowing that job

Anthony P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miraya J.  |  Expérience générale 
Évaluation :
5

Friendly staff helped with everything I needed also made recommendations.

Derecia G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHEILA A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KASHYET J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H.  |  Premières impressions 
Évaluation :
5

Corey the manager and staff at Capitol heights U haul. Were helpful. And professional.

Melodie C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine D.  |  Expérience générale 
Évaluation :
5

Everything was fine and so was the workers I would highly recommend uhaul to family and friends

SANDRA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria M.  |  Expérience générale 
Évaluation :
4

There were mice urine and evidence of them eating through some bags and several bags and a box of items missing from my unit tjst had yo have been removed by Uhaul because I only had the keys and I visited the unit once.

Sharon H.  |  Expérience générale 
Évaluation :
5

The Fort Knox U-Haul service recommended me to you guys so between the two of you you've given me excellent service thank you very much

Anthony P.  |  Premières impressions 
Évaluation :
5

Thank you very much

kimberly m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lillian o.  |  Expérience générale 
Évaluation :
5

Corey is the best that I have come across in terms of management. This guy was super friendly and helpful. Walked me around the facility and making sure I was able to get what I need to be done. The gentleman at the drop-off location was super helpful. The entire service at this location is A+.

Abdul M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannine W.  |  Online Move In 
Évaluation :
5

Corey and his staff were very professional and made my moving experience less stressful.

Choi R.  |  Premières impressions 
Évaluation :
4

Storage was helpful and clean only thing when I signed up I no one told me fees were pro rated. That being said I turned my storage in 3 days after and was charged for whole month. Pretty disappointed since I've been giving them business for over a year renting this storage.

HENRY K.  |  Expérience générale 
Évaluation :
5

Thank you very much for the service

Kimberly M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla S.  |  Expérience générale 
Évaluation :
3

The reason for the No for the last question is that the facility stay congested, long lines due to shortage of staff, not enough coverage to get customers in and out which creates longer wait time.

chevon b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frederick j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONDA B.  |  Expérience générale 
Évaluation :
5

S.O.

janeth k.  |  Expérience générale 
Évaluation :
3

Very great storage. Staff a little ghetto at times but great storage

eric e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

estraleita m.  |  Expérience générale 
Évaluation :
2

They changed my unit. First unit was full of merchandise and the lock was broken . Second unit was locked. Got lost twice trying to find each unit. No one assist me in finding my unit. It was very frustrating.

darion b.  |  Premières impressions 
Évaluation :
5

I met Ms Migueon at UHaul, Central Ave Capital Heights Md. She greeted professionally yet humorous. Not only did she presented EXCELLENT customer service, Ms Migueon followed-up just as she mentioned she would. I am overwhelmed with her actions to assure I was satisfied and receive enough space for the items I need to store. I would like to personal say Thank you Ms Migueon ( I hope I spellled your name correctly) and UHaul. Zenola

Zenola M.  |  Premières impressions 
Évaluation :
4

The facilities need more dollies to move items upstairs to the second floor 3 isn't enough. I had to carry all my items by hand

stanley c.  |  Expérience générale 
Évaluation :
5

The Manager Corey us awesome! He listened and helped me with my situation when we couldn't get to the unit the night I moved in. He came from his home and helped me. He continued to do the same throughout my rental process! What a great Manager! An awesome staff as well! I love to see this in our community!

Samella K.  |  Expérience générale 
Évaluation :
5

I always use this location when its time for me to move.

Jennifer J.  |  Expérience générale 
Évaluation :
3

My boxes were covered with mice or rat poop. It's unfortunate to pay so much a month to have rodents poop all over your belongings.

Julie C.  |  Expérience générale 
Évaluation :
5

The Lady that helped me and my Husband with our truck was Amazing she was soo thoughtful...she made sure we were well takin care of and her Customer Service Skill were very Good! I will definitely be sending friends and family to this location!! Happy Customer...

JERRY C.  |  Premières impressions 
Évaluation :
2

The amount of rodents is overwhelming.. The amount of rodent droppings is overwhelming. If u put anything in with value please wrap it or put it somewhere else. Unless you want mickey and his friend to have it to. Also staff was 50 50 nice and rude...

LaVonda b.  |  Expérience générale 
Évaluation :
5

I had an appointment with public storage to rent a 5x - 15x unit from them but when the staff takes to me and the customer service was so great I canceled that public storage unit and rented a bigger unit for the same price

stanley c.  |  Premières impressions 
Évaluation :
5

The Manager was the Best! I was feeling well and he got me a chair to sit in and got me out quickly.....Best service ever!!

DARLENE N.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Amanda W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kwame r.  |  Expérience générale 
Évaluation :
5

The GENERAL MANAGER Mr. COREY was SUPER PROFESSIONAL and displayed ABOVE and BEYOND CUSTOMER SERVICE!!!!

martin t.  |  Expérience générale 
Évaluation :
5

Thanks

richard f.  |  Premières impressions 
Évaluation :
3

When I went to get my belongings out almost everything had rat or mouse droppings on it. I could not believe my eyes I was heart broke.

lakesha m.  |  Expérience générale 
Évaluation :
5

Storage unit is rather pricey for the size.

Robyn S.  |  Expérience générale 
Évaluation :
5

Corey Weaver was very helpful. He helped with my storage and vehicle rentals. Great customer service!

Endesha M.  |  Expérience générale 
Évaluation :
5

Each time I rent a storage unit everyone treats me as family. If I need help lifting heavy items the guys are always available to help out and that's why I keep coming back!! ❤️

SHIRLEY W.  |  Expérience générale 
Évaluation :
2

The unit was infested with rats there was feces all over my belongings.I had to throw away a lot of items including a big sectional and furniture and sofa so tell me the policy on reimbursement of damaged items.

Marjorie L.  |  Expérience générale 
Évaluation :
5

I am 69 years of age, reside in Montgomery County but have found it very comfortable using this uhaul rental/storage. Particular due to the staff. Very well knowledge in the service uhaul offer, conveient and inexpensive way to reach my goad and just basic good old manners toward me and elderly and a female not knowing what and how to meet my goal. Thanks central avenue Uhaul staff, front line, supervisor Mr. Cory, and staff outside and around. Ms. Jones PS my husband says thanks as well, he could not help due to being a front line health care worker. :)

Edwanna J.  |  Expérience générale 
Évaluation :
2

Mice got into some of my belongings so I had to get rid of some of my things.

Denise B.  |  Expérience générale 
Évaluation :
5

Staff was Very Helpful

Sabrina W.  |  Premières impressions 
Évaluation :
5

Great Service by UHaul Associates... Great Storage Facility... Thank You!!!...

THOMAS H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorenzo s.  |  Expérience générale 
Évaluation :
5

Corey, the Manager at Uhaul should be rewarded for going extra mile to accommodate his customers. He was always prompt in responded to all issues and concerns regarding my storage bin.

allene g.  |  Expérience générale 
Évaluation :
5

Corey and team were excellent and professional to me. I would recommend this location to anyone who needs storage needs

LINNIS W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

winford j.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ebony s.  |  Premières impressions 
Évaluation :
5

There were some hiccups in my move in process. But due to the superb service of the managers Robin & Corey everything was rectified.

cynthia g.  |  Expérience générale 
Évaluation :
2

My first encounter at this U-Haul was with a lady at the counter named (Minyan) who was extremely rude, unprofessional and disrespectful. She showed me to my storage space, but never mentioned that I needed a code to enter. She complained the entire time that she was helping me. Several times I went to the storage space and never needed a code to enter; I just walked through the door. Anyone could do the same, there was no security as far as accessing the store area. My move-out process was completely different. The young lady (Jasmine) was very helpful and professional.

LaVelle T.  |  Expérience générale 
Évaluation :
5

Great overall experience. Thanks a lot! No complaints at all

gbadamosi o.  |  Expérience générale 
Évaluation :
5

Customer service was EXCELLENT!

marquita c.  |  Premières impressions 
Évaluation :
4

There were problems with the computer and it was very busy. Regardless of the situation everyone maintain control and was very efficient in the process.

calvin s.  |  Premières impressions 
Évaluation :
3

Staff is always helpful and kind. The storage unit area, is clean (on the outside) but there's a bad rodent problem. My belongs was damaged do to mice inside my unit. I had to discard 30 % of my furniture. My unit was located inside temp control and was affected. Disappointed. I've had to store my belongings , before and never had/experienced an issue like this. Please correct this issue as soon as possible.

dijon s.  |  Expérience générale 
Évaluation :
5

Good value and the staff was awesome friendly and very helpful.

Teresa F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anissa N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gregory e.  |  Premières impressions 
Évaluation :
2

Had storage unit broke into by persons who worked there, this was verified by other staff. Storage facility refused to take action and no resolve. Mice infestation that resulted in ruined books, showed to saff and was told that there was nothing that could be done. The 1 800 customer service person made promises to have someone from corporate call me, this never happened. If you have nice things, do not use.

CATHY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

estraleita m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHAWNDA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brady M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHAWNDA S.  |  Premières impressions 
Évaluation :
4

I would have love to have a 24hr access but i was told access time closes at 10pm

Ndikum T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harry g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TORRANCE L.  |  Premières impressions 
Évaluation :
5

At the time that I had applied for the storage space they were a bit over whelmed so with a little patience they were able to make it happen.

mildred b.  |  Premières impressions 
Évaluation :
5

Jasmine was really helpful with getting us set up with our storage unit. Very informative and full of energy. Her sense her humor was very good. I recommend anyone getting help from Jasmine

tamika h.  |  Premières impressions 
Évaluation :
4

Le service à la clientèle était génial. The area that is marked for unloading and loading was full with personal park cars and no room for those that were loading and unloading. Space was clean

Dominic R.  |  Premières impressions 
Évaluation :
5

S.O.

janeth k.  |  Premières impressions 
Évaluation :
4

The customer service young lady was very pleasant and knowledgeable...

Dennis J.  |  Premières impressions 
Évaluation :
2

I have talked to someone in your office. This a.m. on the phone for 30min

Rose J.  |  Premières impressions 
Évaluation :
3

Office was very busy that day but it all end well.

Nellie L.  |  Premières impressions 
Évaluation :
5

Thanks to everyone

lynetta w.  |  Premières impressions 
Évaluation :
5

Awesome! Customer service ***** Very Satisfied

charles j.  |  Premières impressions 
Évaluation :
5

Very professional and timely with hands on helping

Sharon L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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