Évaluations des clients U-Haul Moving & Storage at Clark Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Clark Ave

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Jianni O. le

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Le client n'a pas laissé de commentaire.

Eduardo R. le

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Le client n'a pas laissé de commentaire.

Tony B. le

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Le client n'a pas laissé de commentaire.

lisa M. le

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Le client n'a pas laissé de commentaire.

Teddy S. le

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Thank u

PATRICIA L. le

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At first, the people working were ride but the lady I was working with towards the end ended up being friendly and helped me with my gas issues

arthur K. le

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Thx

arthur K. le

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Thanks x 2

arthur K. le

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Thank u

nicole B. le

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Le client n'a pas laissé de commentaire.

jeanette p. le

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April went above and beyond to help whenever I needed it & the staff was so helpful and understanding to my needs when I moved out. I'll always use the Clark location for my moving needs.

arthur K. le

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Thank u

arthur K. le

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Thx

EVELYN C. le

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My experience with U Haul was Excellent. Thank you.

Chad K. le

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Le client n'a pas laissé de commentaire.

Angela L. le

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The staff was friendly, efficient and professional. I have no complaints!

Nicka L. le

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Moving is chaotic enough. The staff here did everything possible to make this a easy process for me.. thanks April and entire U-Haul stuff I appreciate your professionalism and how helpful you guys were.

kathleen T. le

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Everything was just fine. Polite people at the Clark Ave bldg but when I called the 1-800 number, the lady was very rude.

krithika R. le

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Le client n'a pas laissé de commentaire.

Aaron B. le

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Le client n'a pas laissé de commentaire.

mareen e. le

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The workers were very helpful. The maintenance lady was really sweet and helpful as well.

gloria r. le

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All friendly personal very clean facility.. I would recomment it highly.. Sincerely, GLORIA RODRIGUEZ..

Teddy S. le

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Thx

gregory R. le

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Le client n'a pas laissé de commentaire.

shawn T. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

Sarah S. le

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My only minor complaint is that they seemed to be short-staffed. It looked like there were only 2 people working there. There was noone at the counter when I arrived because they were outside assisting other customers.

NOEL B. le

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The one who make my reservation. I think he wasn’t having a good day. But the two guys who close my reservation they are the best

arthur K. le

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Thank u

theresa f. le

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Manager is excellent

daniel M. le

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its was great, thank you

GAIL M. le

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Great PR service!!! Thank you so very much!

Jason K. le

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I did not order a dolly, but a dolly was in the truck ready to use, for a price, it was in my way my way the whole time. It took up valuable space and now I have to make a special trip to pick up the rest of my materials. So when someone says, "no dolly", don't have a dolly in the truck, "just in case".

Lawrence D. le

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There was a long line at the counter, and the agent was less than professional in dealing with a frustrated customer who was told to wait for her to take care of other customers to get his keys even though he was ahead of those customers.

arthur K. le

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Thx april

ALI M. le

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Le client n'a pas laissé de commentaire.

Kristen K. le

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The only negative was the inability to use the loading doors after 7pm. I work long hours and that made it a bit difficult to deal with. Otherwise, it was great.

Jill C. le

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We arrived 10 minutes before they were due to close and they immediately turned off the lights and locked up. Three other truck came in behind us and they basically said too bad we’re closed figure it out yourself. We asked about paying in cash and were told too bad you’ll have to come back and see a manager maybe they can reverse it.

Megan B. le

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It was a little difficult to tell exactly where to return the vehicle because the sign was small. Other than that, a very simple return process otherwise.

Marilu D. le

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Le client n'a pas laissé de commentaire.

MARK K. le

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Almost everything went wrong- phone reservation clerk insisting to try to sell me storage and to explain how much could fit in the truck when I told her I am moving 1 item, reservation lost, counter clerk lacking of concern/ patience, confusing contract, inability to explain the confusing contract, fuel tank had 15 miles left, engine check light was on, windshield interior was terribly dirty. On the plus side, the gentleman that received the return was very friendly and helpful - he was the exception. Clearly U-haul is financially unstable and instead of investing in employee training, is cutting labor quality and expenses. Bad move. Next time I will try another truck rental company.

PETER J. le

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Le client n'a pas laissé de commentaire.

arthur K. le

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Thx

Anthony S. le

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April & staff are very customer focused. Friendly. Efficient (start to finish effective and quick). Including Adina, Mike and Randy.

angela p. le

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April is awsome

Nicole M. le

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I was greatly dissatisfied by the experience I had with the moving company "Moving On Faith". I hired their moving services through U-Haul and they were a no show. I was given the run around with attempting to get a refund through U-Haul. I would suggest you vet your associated moving companies before recommending them on your site.

alicia S. le

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There customer service was poor !had to wait along time !

Christopher O. le

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Le client n'a pas laissé de commentaire.

Craig Y. le

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Le client n'a pas laissé de commentaire.

ANGELA P. le

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Le client n'a pas laissé de commentaire.

arthur K. le

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Thx

manuel P. le

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Le client n'a pas laissé de commentaire.

arthur K. le

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Thx

benny S. le

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Randy was a great help! fast and sufficient. very informative

Jevonte M. le

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Makes the trucks ROACH FREE.

Amthony R. le

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Keep up the great customer service!

Jacqueline K. le

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Le client n'a pas laissé de commentaire.

Paul H. le

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Le client n'a pas laissé de commentaire.

Tess H. le

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Le client n'a pas laissé de commentaire.

Tamara B. le

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Le client n'a pas laissé de commentaire.

David Z. le

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Le client n'a pas laissé de commentaire.

Shamere K. le

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This was my second time using the Clark location. I must say this time was wonderful wonderful. Randy and the mgr Emily I think are true assets to this company. Very professional and most of all THEY LISTENED TO MY CONCERNS!!! Working with the public can be hard and some of their old employees were rude but RANDY KEPT A SMILE AND WAS VERY HELPFUL YOU ROCK RANDY!!!!!

David G. le

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Our wiper blades were worn. When The wipers were needed I couldn’t see. Had to spend a night at a hotel cause I couldn’t see in Oklahoma City. Our car hauler hold down straps were worn out as well they kept coming loose. Did not feel comfortable the whole trip. Also the left tail light was out on the car hauler.

Cindy G. le

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Le client n'a pas laissé de commentaire.

antonio B. le

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Le client n'a pas laissé de commentaire.

Cora P. le

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I am an older woman and would appreciate not being called "hon" by someone younger than my own children. I feel it's disrespectful.

Charles S. le

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My experience overall with uhaul has been average.

arthur K. le

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Thx

tony R. le

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I have issues with the Pick- up...I need someone to get back to me asap....I can be reached at - 614-944-8944 my name is Darla...my original contract # 80035289

Denise W. le

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i'd like to thank all involved in the 2 rentals for my son, Paul Strock. Staff was helpful with me, and assisted him in person with great care. thank you a really great experience!!

Melinda T. le

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Le client n'a pas laissé de commentaire.

John G. le

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Le client n'a pas laissé de commentaire.

Dinesh E. le

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I used the mobile check in and it was an extremely poor experience. No details were provided in advance as to what information I would need to provide on check in. Why would I be required to submit pictures of my license, alternate contacts, etc at the time of pickup rather than in the week before when I made the reservation. There should be minimal wait time when using a mobile check in system, instead I lost nearly an hour on my moving day waiting for verification to complete. I would not recommend using the mobile check in system to anyone.

Tricia B. le

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Le client n'a pas laissé de commentaire.

Wanda H. le

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The lady with the blonde hair and glasses very nice and helpful.

TANYA G. le

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Very good service

Mariangely D. le

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Le client n'a pas laissé de commentaire.

cindy M. le

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Le client n'a pas laissé de commentaire.

karl T. le

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Keith was very friendly and helpful.

Scott P. le

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You need to fix the online quote tool. i was told my quote price did not include the tow dolly charge even though the dolly was listed in my quote. This caused some pain in moving as that was 70+ dollars i didn't have on a tight moving budget.

Martina S. le

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The person in charge of checking returned rental trucks did a excellent job, he was kind and went thru everything where it was confidential secured and understandable

arthur K. le

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THX AGAIN

William B. le

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The trailer gate was badly damaged so we were having lots of difficulty securing the tailgate in place.

Jorge T. le

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I tried to rent online but experienced problems. Just make it simple. I have used Uhaul three times already. Why not keep my information intact so that when I rent again I dont have to reenter the same information.

raimondo C. le

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Terrible customer service . Ambiguous and then they don't want to explain. Lots of shoulder shrugging

Deanna W. le

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The morning crew was amazing! The evening crew, not so much.

arthur K. le

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Thx

Tracie A. le

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Le client n'a pas laissé de commentaire.

erik I. le

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Le client n'a pas laissé de commentaire.

Anthony S. le

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April has her staff well trained, Emily, Keith and Adina were all AWESOME my van was waiting at the door by the time we walked out, vehicle was clean and had no problems with it or the rental. Numbers on the contract matched what we checked I.e, fuel and mileage was spot on very impressive service Saturday, October 12th, 20019

frank M. le

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Le client n'a pas laissé de commentaire.

jesse H. le

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We had a challenging time with this Uhaul rental location. 1) We were told that we needed to RETURN our Uhaul cargo van to a DIFFERENT location than the pick up location despite requesting the same location for pick up and drop off. When we questioned the representative about whether WE had to organize for someone ELSE to pick us up from the new location and bring us back to our vehicle at the original location, the sales representative said yes. This is completely unprofessional. 2) When we arrived at the new mandatory drop off location, the staff they did not know anything about the drop off and instructed us to go back to the original location 3) The mix up cost us over 30 minutes. When the representative was checking the vehicle for any damage he noted that we were being charged for two days, because of the "overtime" accrued by the mix up. Fortunately he was able to remove the additional charge from the account. I don't know anyone who would consider 4 hours and thirty minutes a two day rental. It is ridiculous. We won't be using this location again

arthur K. le

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Thanks

Ambrose K. le

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Le client n'a pas laissé de commentaire.

LUIS D. le

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Everyone helpful from check in to check out

James W. le

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Originally my reservation was at E.55th Chester location I rented a car transport after hooking it up I left tire was flat turned around and brought it back after being charged for it sent to this location and charged again this an inconvenience although I am told the charges would be reversed.

Olga C. le

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Give your employees training on how to work with customers and stress to them how important it is to smile and greet people nicely and respect each other in front of customers , one of your employees was super rude to me he shouldn’t be working with the public.

STANLEY H. le

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Le client n'a pas laissé de commentaire.

PATRICIA R. le

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Thank you for keeping my mother's items safe and secure. I truly appreciate not having to worry about the security and acess at all times. The staff was always attentive to any needs or concerns.

james B. le

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Great staff, easy pick up and drop off

GREG S. le

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Worst customer service experience ever. No courtesy from anyone. The woman who checked us out is a horrible human being. Replace Engine Oil on in the Cargo Van. This location should be shut down. I'll never rent from U-haul ever again.

chris n. le

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I never had any problems at this facility and the staff is very helpful and friendly. The manager April is great and works with you whenever you have problems...

melinda T. le

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Le client n'a pas laissé de commentaire.

Kisha H. le

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Le client n'a pas laissé de commentaire.

margaret C. le

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Le client n'a pas laissé de commentaire.

Sesan S. le

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The location was so nice but the guy i meet he is very rude and he's does not knw how to talk to customer he need to go for more training unless this location will get more bad rate Bcos of him

Norberto A. le

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Well, first off, I don't recall anything stating an after hours service fee and I was charged for supposedly using the utility cart when I did not use it, the clip must have broken off because I used my own heavy duty professional cart.

lindsay J. le

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Emily Snyder and colleagues were extremely unkind and rude. While they had the uhaul ready, they showed no kindness or any customer service to me. When dropping the uhaul back off, another employee came out to register it and in a very harsh tone and demeanor. He stated to get out of the uhaul and said no words except that it would be $48. I can say I would definitely NOT recommend this location to a friend who wanted to be treated like an actual customer.

Yahaira R. le

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Im going to place some stuff on my self storage and I can’t do it because they have 4 trucks on the front doors of the garage. Plus I need to bring back the truck on the next day at 10am.

ANTHONY C. le

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Le client n'a pas laissé de commentaire.

John G. le

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Le client n'a pas laissé de commentaire.

Maureen C. le

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Thank you

DUANE E. le

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April and her staff were awesome, very helpful and very attentive.

Jeanne T. le

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This Uhaul site was the 3rd storage facility we have used to store college stuff. It was by far the cleanest, safest and most professionally run. A great value.

Evelyn O. le

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Need improvements in communicating certain items.

Denise V. le

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Service was excellent place was really clean just infested in roaches.

Jennifer V. le

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Horrible service waiting out side for 3h just to get in are 24/7 storage had to play phone tag because no could find the manager. On top of that all the help numbers on the vans n store were wrong

greta l. le

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I truly appreciated that on my final moving day out of storage being very hot, and humid. Uhaul offered refreshments, What a nice and kind gesture.

RAYMOND B. le

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long time renter

Evelyn O. le

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The staff was very courteous and efficient. The facility was save and secure.

PATRICIA S. le

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Excellent service keep up the good work.

Adina S. le

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Very clean storage building, friendly staff!

eric o. le

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Will use again

R.T.A. B. le

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Staff at front desk was terrible...try and connect with them by phone and good luck...ask questions and good luck getting answers...would never use them again.

Shileyla R. le

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Everything was great until my move out day, there was a woman with glasses who was just really upset and took it out on the customers including me. She was no help.

Brenda R. le

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Good

Toni j. le

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very very nice staff

JOCELYN M. le

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The boss there was very professional and warm. I appreciate that. Makes me want to keep my business at that place. All your workers there are the same. Great job and thanks. It's refreshing.

Gordon M. le

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Uhaul made promises that were not kept. The place was always dirty and crowded with the slowest elevator in the entire world that took so much time to move it was ridiculous. Very Rude Staff

Tiera R. le

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I would really like to thank Keith and Joe for their assistance they did an amazing job.

ysidro e. le

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Store clerk was unpleasant. Storage manager was beyond helpful, amazing and kind but whoever the gal in charge of inspecting and receiving the truck was, needs to revise her approach to csr.

marian m. le

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for this site it was very hard to speak with an actual employee that worked there. We always had to leave a message and never got a return call.

Daisy G. le

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I didn't have 24hours access to the facility .that was the only problem that I had other them that everything was good.

Daniel C. le

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The sale person's in the building were great and helpful.

Heather D. le

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They were rude & disrespectful. Didn't have much knowledge about storage space, elevator size or even tell us to reserve the elevator for loading or unloading. It's not convenient at all.

ANGELIQUE F. le

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Friendly staff...always clean..

David H. le

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April was extremely knowledgeable and helpful.

sha'ron w. le

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The manager Zilda was awful and they sold my personal belongings for 50 dollars no I would never deal with this place again.🤬🤬🤬🤬🤬

Janice C. le

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The Customer service is awesome!! Service Reps are very helpful and kind I recommend Clark uhaul to all my family and friends, The Service is Great👍

Kayla S. le

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The team workers were very respectful. My problem is the manager, she is so disrespectful & rude. I can not wait to get my spot in December so I will not have to deal with her.

Donna A. le

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Thank you for your time and help

ariel h. le

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The manger had a nasty attitude and would not let me put some things in the Re use center

stacy e. le

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Employees are always nice and very helpful.

Jerry W. le

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Very professional and helpful. Unlike some companies the manager helped me to remember a discount I was entitled to, thanks!!

Daniellle Y. le

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By far the worst ever. My whole moving experience was a complete mess. Anything that could have went wrong, definitely went wrong.

JOHN M. le

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Rented several units at the facility, we had a 4 bedroom house. The facility was very clean and secure. Julie, Gilda and staff were very helpful and attentive. I highly recommend. Clark Ave UHaul

Jeanne T. le

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This is the 3rd year we have stored college stuff for the summer ( all different locations)and this u-haul facility was the most organized, cleanest, safest we encountered. We definitely will return.

ANGELA VERNEL B. le

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I NEVER GOT MY RECIEPT PLEASE EMAIL IT TO ME ASAP receipt taken on 06/15/2018. The receipt number is 216933.

CAROLYN W. le

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This was one of the best place I loved everything about it, please keep up the great job

CARL D. le

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Price increases were ridiculous. After you stopped emailing me payment notices, I called asked you to wait two days to resubmit payment, agent said sure, then bounced my account...total was 260$ craz

Ryan G. le

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I cancelled this a week ago, I expect a refund if I have been charged.

lizzie h. le

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Good, I would use them again. I had got an apt so if I do not like the apt I will get another storage unit with U-Haul on Clark. April was the best, her customer service was great!

Jerry W. le

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All of my expectations were met.

Jemila M. le

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No managers were ever there.. they took and extra 40$ off my card & whn I tried to rectify it., there was no manager there to help. The staff have no close Wht to do and I wuld NEVER EVER go back!!!

Ramona B. le

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Terrible service

yolanda b. le

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Nice place and friendly staff!

hang n. le

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Staff there is professional

cheyla c. le

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I’ve always rent from here and never had an issue. The staff is always nice!

ronique v. le

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Very good service overall.

MARK F. le

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Well managed location. Staff always helpful. Clean, safe, and secure. I would use this location again.

DONNA W. le

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My time with U-Haul Clark Cleveland facility amazing the staff exceptional! I would highly recommend. Thank you so much for your service. Donna Wimberly

john m. le

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Outstanding Service