Had bad customer service. Our storage reservation expired. No truck was available,all because of wrong information told by customer service person working the desk when we went to pay fo r reservations. We had boxes ordered,she insisted we didn't and didn't give them to my son; my older son went back in to get them. I have several charges on my bank account that I have no idea what they're for from the night we picked up the truck. When we went to the Uhaul to drop off our belongings in storage unit my boys were there almost 4 hours because there was a family of 13 people and all their kids were playing on the elevator,tying it up. It took an hour to load the truck,we live less than 5 minutes away so there's no reason why they were there so long other than bs.They were blocked in the parking lot. Only two loading docks are open. I'd never use Uhaul again
dezmond b. | First ImpressionsSelf Storage Units in Cleveland, OH, 44102
U-Haul Moving & Storage de Clark Ave
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U-Box -Conteneurs MD pour le déménagement et l’entreposage
Nous livrons U-Box - vous les remplissez et nous les entreposons dans notre entrepôt sécurisé. Chargez à votre rythme! Il suffit de nous appeler pour la collecte ou le dépôt de vos U-Box - conteneurs.
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U-Haul Moving & Storage at Mayfield Rd
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Westlake Indoor Self Storage
27310 Detroit Rd, Westlake, OH 44145 View Available Units
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- 4,0 - Cote moyenne des clients
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Could have been more informative about the different size units
Candyce H. | First ImpressionsThank's
Albert R. | Overall ExperienceA staff member accused me of taking the keys to a uhaul . Very unprofessional when another staff member had the keys
Stacey C. | First ImpressionsStaff was great, very helpful.
ANN S. | Overall ExperienceI don't agree with your policy of not refunding monies paid for a full month of storage if the full month of storage is not used I think that should be considered theft.
robbin m. | Overall ExperienceVivian was amazing customer service representative and I really appreciate her and the entire staff. I'm grateful for all of their support and teamwork. I will always be back if needed U-Haul. Thanks
kwabena o. | First ImpressionsAllison has a horrible attitude and disposition and she is the gm, so some of her crew just follows her lead. This storage has roaches, one of the most horrible experience I've every had to deal with at this location. I did a self check out when I moved my stuff out of storage got an email confirmation and days later they send another email saying I'm late on my payment and I don't have anything in the unit left it clean just like I found. The only pleasant about the experience were the first two people I dealt with a young women and young man I don't remember their names but other than those 2 everything else was horrible. Just like it says I moved out on 10/3 I didn't I moved out on 9/29
Jaceta M. | Overall ExperienceIt’s had bugs and I didn’t get all my money back
Charlene W. | Overall ExperienceThe upper units are not convenient at all. The elevator would go down frequently but other then that the storage unit served its purpose.
Devin H. | Overall ExperienceI received an email today stating that you're sorry to lose my business! I am not understanding why I'm receiving this because I just bought the storage facility last month and have no intentions of taking anything out of the storage facility for at least a year! I called the U-Haul company on Clark Road 6000 Clark Road and they say they do not have a record of me purchasing a Storage facility! There's something terribly wrong going on at this location and I plan to come in later today or tomorrow to speak with a manager because you have several items of mine in the storage facility but you do not have a record of it! When I went in to purchase the storage facility, you actually showed me three different storage units that you thought were empty, but they actually had other peoples items in them! So I should not be surprised that you do not have a record of my storage unit and my items in my storage unit .
Marilyn T. | Overall ExperienceI would like to paint the walls in my storage unit.
JENNIFER S. | First ImpressionsMay 15, I called reported swipe card and keys stolen..I ask to to Clark storage to secure me. This second time I have rented at Clark UHaul Storage and my belongings were stolen. First time UHaul Storage pretending it was on me. G.M Alison Wallace is at fault. I have made complaints about her .. UHaul ignored my complaint. My storage we as tossed. Cleveland Police were called. I made a report. I call Allison bluff with Cleveland Police about charging me with assault. I have yet to be charged. Clark UHaul Storage allow my posesion to be stolen. I am sure video will show that. I lost 11 pairs of Converse in the box. I lose 3 pairs of Sketchers. My personal information - Social Security Card, birth certificate, Personal data. I never received Free months I was locked out of my storage Fourth of July weekend accused of sleeping in storage a lie.. Chris Sander and Angie Yvonne Sanders of Louisville Kentucky stole swipe card and keys,- Louisville Kentucky Police Report. Allison Wallace tried to pretend I was Homeless Drug Addict with no creditable sleeping in the unit. A lie.. My storage unit was broken into. I went to Mayfield UHaul Storage and rented a truck because I know they Clark was going to keep doing nasty things,they thought I would be stupid enough to rent a truck to move my belongings from them. I was not. Get to Southern Indiana Storage and was able to honestly repack and itemized an assessment of my losses. To me Scott Regional manager covered for Allison Wallace, and I do have pictures and arlo camera footage. of Clark UHaul Storage employee talking to the Sanders. Louisville Kentucky meet Cleveland Ohio. . I am going to write a detailed report for Corporate UHaul in Arizona.. I took a lost at the hands of thirsty UHaul Storage employee..I not got in to be compensated. UHaul Storage Clark will lie
Deseree M. | Overall Experience