Efficient pick up and drop off. Thank you
John GCustomer Reviews for U-Haul Moving & Storage at Clark Ave
Testimonials From Recent Customers
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Everything was A ok
Kevin MThe staff there is outstanding.
John BUhaul is a great company and I would recommend my African friends to rent.
Assa BThe girl asked me to fill the fuel when i will return the truck, i paid like 50$ to fill it keep in mind it wasn't filled when I take it. And at the end the guy their told me no need to fill it you need only to return it like it was! I only waste my money because she didn't give me the correct information at morning! And he said we can't pay you the difference I don't like this behavior you need to give us the instructions and explain more!
Arwah AHad reserved a truck for mobile pickup before location opened. Truck was not set up for mobile pickup so had to wait an hour for location to open. Only for this location open an hour late. The man who came in on his day off deserves a raise but very dissapoint Ed as I had to pay my movers an extra $150 for more time as I got the truck 2,5 hours after I was supposed to.
Danny GThis location should be closed down immediately! Staff pockets money and allow low level employees to make their own policy changes!
janet s | Expérience généraleTerrible customer service
domonique l | Premières impressionsThey gave me a truck that was on E! and then r expect me to pay the extra get out of here. The boys over there on Clark needs to get their crap together.! Lazy!!!
Tina RThe automatic key cards weren't working that put us behind an hour and they insisted that we had to get out of there by 5:00 and it was not our fault I understand that you have to keep certain hours but you should make up for lost time when it is not the customers fault.
Lisa E | Premières impressionsThe whole experience was a shit show. I will never use U-Haul again. I booked a truck along w movers online. Picked up my truck and movers were MIA. My card was charged and U-Haul moving could not help. Said they never received my order and I had to wait for the charge to fall off. I was told I probably typed in the wrong zip code (which I didn't). After booking I was taken to a page saying everything was set. Then I had to pay $600 for last minute movers that could only load the truck (3hrs after it was planned) that evening and next day it rained and had no way of unloading truck. Store was not helpful about me extending truck rental. I was placed on hold for 20minutes multiple times to be told the truck had to be back at a certain time to depart out of state. Then I was instructed to call corporate. I am out over $1000 after booking with U-Haul for $290 originally. I am very upset and would like to be contacted about this situation.
Carley SCloser, clearly marked customer parking All sides of vehicle should be pictured on check out info.
redwin LNothing, and I absolutely love the self check in for after hours with the mobile app.
Tara GThey put a extra charge on my card for what I don't know
TRACIE JI would have gave 5 stars!!!!! My belongings have been storage for almost 2 years I recently moved and I now have roaches in my stuff
Kimberly P | Expérience généraleMORE WOMEN EMPLOYEES PLEASE
Molly CProperly train staff. They should know how to charge customers correctly so we don't have to deal with a headache because of their mistakes.
Rose RVery good
Lawrence WUhual only gave me a few problems 1 with my payments 2 with one of the coworkers getting my number out of my personal file
Ashley P | Expérience généraleOverall friendly staff, neat and appealing atmosphere. My concerns are: merchandise was missing price labels and the truck was dirty and smelled of smoke.
Reva LTruck smelled of smoke, hard to breathe at first. Took 25-30 min to get checked in. Had to go back bc pads & dolly weren't loaded. Just overall took way longer than necessary with a reservation.
LAUREN RDitto. Glad you’re out there
Roger SVery profesional no issue everything was smooth
Jorge SStaff was very prompt, helpful, kind and informative!
Patricia PThis is no longer an active space and we had to change the drop off location
Cole WThis was the best of many U Haul experiences I have had - from the staff to the condition of the truck. Good job.
Robert BVery nice & helpful appreciate all the staff smiling and remaining friendly even though they were closing within the hour … tough to find these days , keep up the good work
Deanna J | Premières impressionsThe stupid 800 number got my name wrong Don't know who it was the location couldn't fix it hD I got stopped by police the name was wrong on my rental papers. The people at the location were great the yard man really hustled beyond his job I can tell he really loved his work people inside were confused how that name got connected to my phone and email who ever made that reservation really blew it
davis tMy only issue was that where you park your own vehicle the parking lot needs to be filled in with cement or gravel. Staff was kind & helpful.
nelly qWe are still over charged even with a refund. We were not even given the reason or break down of our refund. We were charged taxes. Safe move and truck fee for 2 days instead of one
kelly sIt smelled as if the homeless people live in the back of the truck.
Angela WTeach Jake how to do simple change back to customer.
BRIAN HEveryone I encountered at this location was great! Merci!
Matthew FIt’s best to use the 1800Uhaul number for faster service than going the store.
Lonnet MI will not come back to u hale on w 65 got over charged for the gas that was in the truck and I was talk to Rude and I did not like it I did call Corporate And now I'm gonna call a lawyer. For a sexual harassment
virginia cThanks you all for the good job well done JR very nice guy Albert roland
Albert R | Expérience généraleAlways friendly and polite above and beyond service
danielle bIt’s all good!
Miguel AFriendly service and staff ,was in and out quickly. Helped change vehicle quickly as back lift was not working. Would use again
Chad JEmployees are good. That JH is a wreck. The box is beyond cleaning or repair. It makes the whole fleet look bad. Reminds me of the junk trucks in the 1980s.
John DBien
Rafael MBetter customer service staff, not let customer walk around all the lots looking for truck with no help. And truck was stuck behide other trucks. Bring trucks to the customer instead of making customer retrieve their own equipment.
Dorothy PCheck the. Vehicles to ensure proper working parts.
Michael AKeep doing what you're doing
Mary JFix elevator and get more carts to haul stuff to units
Robert TExtremely unorganized and chaotic. The front office is just a desk with no storefront. Long lines.
Kevin AStaff exceptionally unhelpful and most of the time did not know what was going on. I had a random lock put on my unit which staff lost the keys to and took months to find. When moving out, I reserved a truck and had to go to an entirely difficult location because they lost the keys to the truck. Most staff was very rude during almost every interaction. There were dead roaches everywhere and mice traps. Not to mention they never once answered the phone in my 2 years of using that facility. Worst storage facility around.
Taiwo M | Expérience généraleAfter I had a unit broke into and nothing was done by uhaul to find out who broke into it and stole a great deal of things including antique sterling and various other things and damaging an antique lamp and blanket box. While otherwise I have no complaints I won't recommend this location. I paid for all the security which amounted to nothing.
JEFFREY H | Expérience généraleThe vehicle that I received was in poor mechanical condition. It was unsafe to drive and was given to me as a "one-way" rental. I spoke to the manager about this, and he didn't care. It took me 2 hours to pick up the vehicle, because they decided at the last minute to rent this one to me… and it was buried in their lot. Then the ride, for over 200 miles, was hell. I do not recommend this store, because they do not care about their customers! I spent almost $400, and was refunded only $172… not even half, for my inconvenience. Neither did he apologize. He was very defensive. The mgr named "Junior" has very poor customer service and he's rude. Beware!!
Kimberly GCrew was helpful as always, but the Uhaul app didn't work
ANDREW WIt was not a great experience, but it did get the job done.
James SWaited over an hour to get keys to my truck rental after doing everything online. Very upset
Michael KI had reservations to pick up truck at 930am. I needed to be at house by 10:15.to meet the movers I hired It took a long time to get the truck .only one person working. Long line. It cost me a money on the movers
William DAgent was rude and carrying on a conversation with a coworker using foul language Truck had not been cleared of snow and had no heat in 25 degree weather. I rent here weekly and the quality of the staff has deteriorated rapidly
Dorit SOvercharged for return the gas at the same level. They had to call my mom to confirm I am I my credit card and license said I was. This was absolutely ridiculous
Michael BDefrost doesnt work vehicle unsafe
Ronald WThe facility is a bit worn down but serves the overall purpose of its business.
Eric F | Expérience généraleThis location is wonderful! Every employee I interacted with was so kind and helpful. They were very attentive to what I needed and were able to answer any and all questions I had. Fortement recommandé!
Ellen BThe staff was very friendly and helpful.
LaAmora D | Premières impressionsThe truck was broken. The driver door was broken, can't open once it's locked so you have to crawl in through the passenger. The transmission is broken, pedal to the floor on freeway while.it was slowing down, it was horrible. Sounded like it was falling into pieces. I felt like I was driving a wreck!!
Cristina SIf you need insurance to rent, it should say so in the online check in. Learning that I needed to provide my policy number made my check in experience longer than it should've been. In the check in the reps kept referencing insurance & were pointing to a list of things I needed to rent. The list didn't include insurance. Very silly. My van's radio console didn't work. I couldn't see the station, time, etc. I wish you offered a short term rental that isn't based on miles. I drove 40 miles in 2,5 hours, $50. Wish it could be $20 an hour for short term under 3 or 5 hours. No one was there to check in my van. So I again, had to wait in line to return the vehicle.
Lauren RRear passenger outside dual tire had a bolt in it: however, they switched trucks for me immediately.
Mark GMore employees
Christna AGreat staff at this location
Frank MGreat service/product...thanks!!!
SPENCER BRental battery went dead The road side assistant called 2 dispatchers One canceled without notice When equipment was returned Front desk associate Advised I would get a 70 dollar refund My rental Per contract was only estimated at 69 dollars Only 20 miles was the mileage My card was charged 100
Josieanette Pas i am just getting started driving-- just got on highway getting used to driving a new vehicle--a big 20' box van truck (very different from my tiny sonata), i got a text. i could have ignored it b/c i was driving, but the text kept buzzing in my front pants pocket. i struggled to get the phone out of my pocket to see if the text was an emergency. the text was from uhaul telling me how to check the truck back in. uhaul app texting me when it knows i am getting used to driving an unfamiliar truck (b/c i just checked out minutes earlier) seems a bit irresponsible to my safety
stuart bEvery was ok until some of my things was stolen
KENNETH M | Expérience généraleHad bad customer service. Our storage reservation expired. No truck was available,all because of wrong information told by customer service person working the desk when we went to pay fo r reservations. We had boxes ordered,she insisted we didn't and didn't give them to my son; my older son went back in to get them. I have several charges on my bank account that I have no idea what they're for from the night we picked up the truck. When we went to the Uhaul to drop off our belongings in storage unit my boys were there almost 4 hours because there was a family of 13 people and all their kids were playing on the elevator,tying it up. It took an hour to load the truck,we live less than 5 minutes away so there's no reason why they were there so long other than bs.They were blocked in the parking lot. Only two loading docks are open. I'd never use Uhaul again
dezmond b | Premières impressionsCould have been more informative about the different size units
Candyce H | Premières impressionsThank's
Albert R | Expérience généraleA staff member accused me of taking the keys to a uhaul . Very unprofessional when another staff member had the keys
Stacey C | Premières impressionsStaff was great, very helpful.
ANN S | Expérience généraleI don't agree with your policy of not refunding monies paid for a full month of storage if the full month of storage is not used I think that should be considered theft.
robbin m | Expérience généraleVivian was amazing customer service representative and I really appreciate her and the entire staff. I'm grateful for all of their support and teamwork. I will always be back if needed U-Haul. Thanks
kwabena o | Premières impressionsAllison has a horrible attitude and disposition and she is the gm, so some of her crew just follows her lead. This storage has roaches, one of the most horrible experience I've every had to deal with at this location. I did a self check out when I moved my stuff out of storage got an email confirmation and days later they send another email saying I'm late on my payment and I don't have anything in the unit left it clean just like I found. The only pleasant about the experience were the first two people I dealt with a young women and young man I don't remember their names but other than those 2 everything else was horrible. Just like it says I moved out on 10/3 I didn't I moved out on 9/29
Jaceta M | Expérience généraleIt’s had bugs and I didn’t get all my money back
Charlene W | Expérience généraleThe upper units are not convenient at all. The elevator would go down frequently but other then that the storage unit served its purpose.
Devin H | Expérience généraleI received an email today stating that you're sorry to lose my business! I am not understanding why I'm receiving this because I just bought the storage facility last month and have no intentions of taking anything out of the storage facility for at least a year! I called the U-Haul company on Clark Road 6000 Clark Road and they say they do not have a record of me purchasing a Storage facility! There's something terribly wrong going on at this location and I plan to come in later today or tomorrow to speak with a manager because you have several items of mine in the storage facility but you do not have a record of it! When I went in to purchase the storage facility, you actually showed me three different storage units that you thought were empty, but they actually had other peoples items in them! So I should not be surprised that you do not have a record of my storage unit and my items in my storage unit .
Marilyn T | Expérience généraleI would like to paint the walls in my storage unit.
JENNIFER S | Premières impressionsMay 15, I called reported swipe card and keys stolen..I ask to to Clark storage to secure me. This second time I have rented at Clark UHaul Storage and my belongings were stolen. First time UHaul Storage pretending it was on me. G.M Alison Wallace is at fault. I have made complaints about her .. UHaul ignored my complaint. My storage we as tossed. Cleveland Police were called. I made a report. I call Allison bluff with Cleveland Police about charging me with assault. I have yet to be charged. Clark UHaul Storage allow my posesion to be stolen. I am sure video will show that. I lost 11 pairs of Converse in the box. I lose 3 pairs of Sketchers. My personal information - Social Security Card, birth certificate, Personal data. I never received Free months I was locked out of my storage Fourth of July weekend accused of sleeping in storage a lie.. Chris Sander and Angie Yvonne Sanders of Louisville Kentucky stole swipe card and keys,- Louisville Kentucky Police Report. Allison Wallace tried to pretend I was Homeless Drug Addict with no creditable sleeping in the unit. A lie.. My storage unit was broken into. I went to Mayfield UHaul Storage and rented a truck because I know they Clark was going to keep doing nasty things,they thought I would be stupid enough to rent a truck to move my belongings from them. I was not. Get to Southern Indiana Storage and was able to honestly repack and itemized an assessment of my losses. To me Scott Regional manager covered for Allison Wallace, and I do have pictures and arlo camera footage. of Clark UHaul Storage employee talking to the Sanders. Louisville Kentucky meet Cleveland Ohio. . I am going to write a detailed report for Corporate UHaul in Arizona.. I took a lost at the hands of thirsty UHaul Storage employee..I not got in to be compensated. UHaul Storage Clark will lie
Deseree M | Expérience généraleMaybe need exterminating more often besides that is all good
Maria C | Expérience généraleRude and ignorant male staff. They were very disrespectful and unwelcoming. They acted like they didn't want my service. Please relearn or terminate these men with toxic attitudes. Also teach them how to speak like a mature adult.
elieser c | Expérience généraleGreat customer service experience here...
Felix A | Expérience généraleThe manager was very polite and informative. Please reward her for her great service
elieser c | Premières impressionsGood service
becky L | Expérience généralePersonnel in this facility doing great job. Excellent customer service..
Felix A | Premières impressionsAucun ³
JOHN W | Premières impressionsStaff was very kind and helpful, made the process easy even though I came in without a reservation. Would definitely recommend this location.
monterae h | Premières impressionsHe place to storage every thing
Maurel l | Premières impressionsThanks for storing my things.
ERICKAEBONIQUE W | Expérience généraleThey were amazing 😍😍😍
Patrica B | Premières impressionsThe wait is slow very slow.
jeanetta f | Premières impressionsThe general manner was nice and friendly
david f | Premières impressionsI must say the Clark ave Uhaul Services along with Allyson has been the best at both Hospitality and Customer Service that I have experienced not only with uhaul but by many companies throughout the years
don t | Expérience généraleOK
russell m | Expérience généraleLawrence was particularly helpful and exceptionally friendly.... thank you!
Kathryn A | Premières impressionsThe elevators are too small to move furniture in. I was told the unit I was renting would be able to hold a couple of love seats and dressers. This was not true there's no way I could have have gotten another love seat or dresser in there. Thankfully I was the only person moving into storage because having only one small elevator is a bit ridiculous.
robbin m | Online Move InNa
CARAMAE S | Expérience généralePleasure doing business
Jermaine K | Expérience généraleEverything went smoothly and employees were very helpful.
ANN S | Premières impressionsStaff was very helpful.
Sarah-Elizabeth Y | Premières impressionsOne of the problems I had was more my fault than anything. I did not realize I ordered an upper unit. The website should explain what an upper locker is better. Which is a unit on top of another unit. It made it kinda hard to store one item of my in it so I had to leave it behind. The other issue I had was to use my unit. I have to use a rolling steps. Which is fine but the steps are horrible and does not want to roll easily. I had to literally drag it to my unit due to the wheels don't work. Other then that it was great
Samantha K | Online Move InThe late fees are out of control, 3 days after payment is due the charge you a late fee of $15 and after that they keep charging more and more. I paid extra to have access 24 hours which was a wasted of money because they lock and block the big doors so don't expect to be able to move anything after hour
Zully R | Expérience généraleCostumer service was great.
Nilda C | Premières impressionsCustomer service was excellent!
CRYSTAL A | Premières impressionsSince i didnt finish the whole month out as i moved before my next payment date would i get prorated for the time i didnt use? I had an amazing experience here though and it was convenient for the time I needed the unit and the people working there were helpful with any questions i had and the experience itself was superb the 5 stars does not do it justice as i feel it deserves more.
ZACHARY D | Expérience généraleYou got greedy. Every GM raised the prices. What started as $33 a month 11 years ago is now $99. Expect more people leaving
ROBERT M | Expérience généraleThanks for a great offer
Leila L | Premières impressionsGentlemen that helped me was very nice and went out of his way to help me.
Karen B | Online Move InVery good ppl there they work quick and honor there customers
Matthew M | Premières impressionsCourteous employees.
milton p | Premières impressionsThere was no hassle, four number code works better than the card! No hassle in closing storage unit!
Shereta T | Expérience généraleWill always use U-Haul and recommend to others!!!
Dorothy G | Premières impressionsGood job
Edwin G | Premières impressionsDid not want to honor company's sales and promotions that were set by u-haul.
John B | Premières impressionsGreat experience overall. The one suggestion would be more information about the "check-in/check-out" number pads when renting. We wouldn't have figured it out without another renter there to help us make it work. Just a one sheet summary would be outstanding.
Christopher S | Online Move InFantastic staff and nice facility, great experience!
DaJuan W | Expérience généraleThese guys on Clark Avenue and Cleveland are doing a great job it’s a fantastic facility easy to use always felt great there.
mary v | Expérience généraleDifficult to get your stuff up that ramp. I would like to give a special shout out to keif, he made the experience a good one, and he went above and beyond to help me. He is definitely a fantastic asset to your company.
scot f | Premières impressionsThank you. And special recognition to Able, who was very helpful and professional.
PAUL M | Expérience généraleBest costumer service!
Jose L | Online Move InYou guys need to clean that place there were roaches left in there I see them crawling in the hallways
Alexander G | Expérience généraleThe information location person had was incorrect. The elevator was not functioning. The ladder they have would not lock and it was very scary to climb up on that as it kept moving. It was not very easy to bring the stuff down from different floors. The front desk asked to come another day as manager was not there at the facility. I would not recommend this location to others.
Avaneesh B | Expérience généraleMice and rats feces were left all over my belongings and multiple things were chewed and ate up due to the rats and mice. Lost a lot of clothing and irreplaceable items.
George C | Expérience généraleToo hot in the storage areas
NICOLE M | Online Move InCourteous and professional staff.
Vernon B | Premières impressionsI spoke to multiple people regarding my storage unit who were all really helpful during the booking process but on arrival, Allison Wallace , the manager from the Clark Ave site was simply AMAZING . She made my whole move in to the storage unit so seamless. Took the extra effort to walk us down to the unit to show us around and gave me another unit that was not as far to walk to when she realized there was another one open without me even asking . She gave me her personal number to call her if I needed anything and got me refunded an amount that I was incorrectly billed by one of the other workers in just a few hrs. All of this while on her day off. We are super impressed by her . Great to know that they have a responsible, efficient ,and caring manager who can get the job done!
Nikhitha C | Premières impressionsI haven’t checkout out my stuff still there and I got 24 access and I couldn’t get in
Felicita M | Expérience généraleMichael was the best super nice made me laugh when I was having a bad day.
Felicita M | Premières impressionsI had storage for over a year did not have any problems. If we needed to speak to an employee they were always kind and helpful
betsabet s | Expérience généraleI appreciate great service
Kelly P | Premières impressionsI appreciate the service
Dreshawn P | Premières impressionsThe new associate Michael did a fantastic job! Very nice and polite! The computers were down and he still took care of everything perfectly
Kathleen W | Expérience généraleI am dissatisfied with the truck rental 100 % they should have never let me pull off the lot with the tire the way it was and I didn't even notice it until I pulled into your facility and I spoke with one of your employees and they guided me what to do and have not compensated me none for me driving around a vehicle that could have been me and my kids is life so for truck rental probably not I won't recommend nobody but definitely for storage
NINA M | Premières impressionsExcellent service à la clientèle
Aubrey Y | Expérience généraleYou just need to have more moving carts
Leida b | Premières impressionsThe young man that helped us, Jonathan Perry was excellent! I chose a storage space that was too small. He corrected the issue & was very kind & professional. 2 other employees were also very nice & professional with pulling my truck out for me & checking the truck back in. Excellent customer service on a cold winter morning!
Tiffany R | Premières impressionsThe facility was always clean. The staff was always friendly. I felt comfortable going there any time of the day or evening.
gina n | Expérience généralethere one thing i cant stand is greed even if it only a few dollars when u dont tell people its going up and just trick us when we walk in and u have to pay more/im out
todd c | Expérience généraleTo dark in some areas and could not find my storage room nor any help to do so not satisfied at all
Lovell N | Premières impressionsHad issues with the billing process. Other than that great experience!
BENNETTA B | Expérience généraleThey take forever because only one person at the counter is actually taking care of the customer, 3 times it was the same. They canceled my truck after I spent hour and a half the night before making my reservation with them because I was a hour late for pick up but isn't that what the reservation is for?... staff was friendly
Zully R | Premières impressionsAfter having a rough start Jose made things so much easier for me. Thank you for the great customer service ever.
Jennifer S | Expérience généraleRecién estamos rentando.
zulema n | Premières impressionsIt was great having the ability to rent the truck and store at 1 location.
Ann S | Expérience généraleI hv been happy with your services
Nancy C | Expérience généraleCustomer service sucks they didn't explain the hours of operation to me nor did they explain how to get in & out of the building. They gave away my rental truck that I received a week ago. Thank God they was able to replace it. I felt like my time was wasted due to there Negligence
WILLIAM V | Premières impressionsWe just moved in and everyone has been very helpful so far!
Hannah R | Premières impressionsManagement changes regular? Facilities is okay keep. Elevator has issues? Heating is excellent. Safety is not a issue thus far. Prices is fairness.
Edger H | Premières impressionsI did not have a problem the whole time my storage was there, and my storage was there over two years! Excellent!
RONALD V | Expérience généraleEstoy muy satisfecho
Luz G | Premières impressionsGreat customer service friendly staff Very professional
Angel P | Premières impressionsSorry but since a new management and team took over these are following issues I had since about 6 months going back. No help with online access or getting corporate on the phone. Asked several times for the store manager to call me to get due dates changed he never did. Which several times resulted in late payment n being charged a late fee. The store office is always gloomy and not enough lights on are they vampires? Excessive fees during a pandemic when I been renting the one unit for over a year no issues until this new management took over at the Clark location. Crazy thing is too i brought that location 3 other customers 2 whom still have paid rentals there.
Sashewa G | Expérience généraleThe storage facility was well lit and very clean. The security cameras made me feel safe as well. There was no sign of unwanted pests. I highly recommend it.
EDWIN G | Expérience généraleI've had this unit for years 2013 recently someone made a mistake and my account is wrong represented as delinquent July, August, 2021 I have the receipts showing paid and the correct amount $69,95 and since the mistake my end date 30th each month,and price is wrong not $ 99 Uhaul said stop and started my storage unit as if was June this yr with wrong price not my fault they messed up, and has not sent me the zero amount,right day, price $69 and my free month proof of Bill email. Sincerely Shirley Crawford
SHIRLEY C | Expérience généraleMy reason for not being satisfied is based on the manger who stole our money, She informed us that paying on cash, she could not charge us the taxes and give a discount on labor for insulation, she said her boyfriend does all installments for the hitch and bike racks. She said we moved out when we actually didn't then put our storage unit in someone else name. She was supposed to install a bike hitch on my vehicle and was paid to do so. But gave us the run around and as of this day 07/11/21 it still hasn't been done. I've asked the staff to have the GM give me a call and guess what, He hasn't called me either. If I'm not mistaken his name is Tim/Tom at least that's what I was told when I came over to the store when I found out that the manger had been fired. So no I wouldn't recommend anyone storing at this location. Uhaul don't want to be responsible for me getting my money back or service that was already paid upfront to their manager. They have refused to call me back let known apologize for the misrepresentation of an employee that they hired in my eyes rip people off while they still collect out money. As a customer why am I chasing U-Haul to resolve this issue. They are aware of what was going on and did nothing to help us,
Tonya B | Expérience généraleI made my reservation online. When I came to pick up the truck, I had a hard time finding my truck, so I was driving around slowly to find it. As I was driving around slowly a short white woman with a raspy voice appeared at my car window and said "what are you doing?!" She really scared me. I told her what I was doing, and noticed she had a U-Haul shirt on. At first she said "the truck is not here… " I think she walked off at that time… I didn't know what to do, so I kept driving around slowly to find a truck, because the app said The truck was there. She popped up again beside the car and said "the truck is the last one down there. " I drove to the truck, parked in front of the truck, and started taking things out of my car to put in the truck. She appeared again and said something really quickly: I heard her say "… Click that you got the keys… "She quickly walked off. I kept taking items out of my car. That lady appeared again with the keys, and she left. I never saw her again. I arrived later than expected, and it took me longer than expected to put the items in the U-Haul, so I called the UHaul 800 number, and eventually ended up talking to that woman (I didn't expect that: her voice is very distinct: I asked if it was her, to verify and she said it was). I asked her if I could extend my time (I 1st thought I only needed The truck for four hours). She said that technically, I had the truck for 24 hours, "so when you drop off the U-Haul, just make sure you drop it off within 24 hours of the time that you originally signed up for the truck.") I decided to keep the truck for an additional day, so I called the 800 number to change the reservation. When I called, the customer service rep stated there was no record of me having the truck, and that I had canceled the reservation! I had also made arrangements originally to use a storage space at that site. When I came to drop off the truck, it was closed! No one had told me what time the office closed. Fortunately the female Security Guard was there, and was very helpful. I simply left the U-Haul truck where I originally parked it (in front of the propane tank area). The next day, that little white lady and a young man (thin, light brown) were at the desk. They both became quite agitated when I arrived (I arrived about 5-10 minutes before closing) The woman stated that they had to close in two minutes, and there wasn't much she could do. I told her that I had a truck full of furniture, and needed access to the storage space. She became even more agitated: "what's the number of your storage space? " I told her I never received a storage space number. She started moving even faster, and said something like "I don't have a space… I have something on the third floor… " I told her that I would take whatever she had, because I needed something to put the furniture in. She had the young man create a contract, he told me my Storage unit number, gave me a card to check in, and quickly told me about checking in and checking out.… Very quickly… When I walked over to access the storage space, I didn't know what door to go into. So I walked back over to the desk: the young guy was walking away, and never looked up to help me.It was obvious he did not want to talk to me. I roamed around the storage spaces… I was not given a map… I eventually found the space, and it was a space off the ground! It had a plastic green drawstring thing in place of the locker… There was no lock… I noticed all The other locks looked the same… No one discussed anything about the U-Haul locks (I have never rented storage space from U-Haul before). I called the next day, and spoke with someone on the phone (I Think it was José). He was very nice, and asked me if I wanted them to move the truck in the bay area. I told him yes. I Think I also told him that I needed a new storage space. Once again, I had arrived just before closing time (I work in Midtown every day, and cannot leave any sooner than I did). I was given a new storage space: 3229. When I went up to access the storage space, 3229 had a lock like all the other storage spaces, and a small red padlock above that one. I was totally confused, and went back down to the front desk. Once again, everyone was gone. The African-American gentleman that works outside was very kind… he wasn't able to help me, but allowed me to talk through all of my frustrations and made me feel better. The rest of the details are fuzzy… I remember trying to call U-Haul through the 800 number again: I was on hold for very long periods of time. I was trying to call during work, and could not stop working, so I would have to hang up and try again later. I eventually got in touch with Michael, who offered a storage space for 30 days for free (which was my original agreement online). I got the lock Friday, and Moved my items in Sat
Sonji B | Premières impressionsThe bay door access was not enough time.
joshua s | Expérience généraleI had my things in a storage unit here almost a year. I never had one problem with any of the options or any of the workers here. They will get my patronage again in the future for sure. The workers were great and always helpful and down to earth. The place was always clean and never had a leak or anything.
jason c | Expérience généraleI reserved a unit online a week before I moved. I was given a confirmation number a guaranteed my size unit was available on the date I needed it. I show up with a 15 foot truck fully packed and was told the unit I RESERVED A WEEK BEFOREHAND!!! was not available and they would give me a smaller one so at this point even though it was to small I had to take it. I go to the unit they give me and it is obviously in use already! I go back again and this time I am told I guess we do not have any. Oh well. All this bull**** took over an hour to go down and not once was I given an explanation or an apology for the utter incompetence of these people running this place...Appalling in the extreme and if this is the way they treat paying customers horribly disgusting. This should have been handled in a professional manner instead I got...oops my bad
Kimberly S | Premières impressionsEveryone was truly helpful and very respectful
milagros s | Premières impressionsWhen we got our property out of storage the mattresses had rat poop on them
Evelyn O | Expérience généraleI thought it was very nice cuz imma give me a month free rent on that room but that room was not lit at all it was no way to see back there storage the halls was lit though people were nice thanks
Terry B | Expérience généraleThe facility had lots of size options. However, the height of 6' seems limiting for tall items. Also, the facility is so big, that our unit was one of the farthest. Having to cart items from our vehicle was not very convenient.
SHANKAR S | Premières impressionsMe gusto el servicio y mantenimiento y los trabajadores muy amables y serviciales gracias por todo fue un placer conocerlos que Dios me los bendiga siempre que tengas un buen fin de semana.
elias m | Expérience généraleJose was a great communicator in everything, from pricing to how to access the storage facility. I understood everything and it was easy to set up everything thanks to him. A real asset to U-Haul.
Nancy M | Premières impressionsI just wish I could have got a closer storage room
Terry B | Premières impressionsBusy place , but friendly and helpful staff .
franklin r | Expérience généraleFirst I paid for 24 hour entry and couldn't use it and I told them and had it removed from my account and asked to be credited to my account and haven't heard anything then I moved from 1 unit to another and closed the account for the 1st unit and was told I would be given this month's charge will be refunded back to my card and after 3 business days and a weekend I haven't received the money yet, other than the money problems I love renting a unit at this storage facility and the staff is great.
Joseph E | Premières impressionsIt took a minute to find a ladder to get to my unit only to find out the ladder was not stable at all. I couldn't get the lock on and had to go all the way to the sales part of U-Haul to find someone . I didn't get his name but he was extremely nice and came to my unit and saw that there was an issue with the hole alignment. He had to bash the lock on the metal attachment just to get the
Krystian B | Online Move InEveryone at the 6000 Clark Avenue U-Haul has been helpful during my move in, move out and a truck rental. This includes Lisa, Abel, Brandon and Michael. Many thanks and keep up the good work!
Christopher J | Expérience généraleAbove everything else the staff was excellent
LONNIE W | Expérience généraleThe employees I dealt with provided great customer service and I had no issues with my unit.
Jason S | Expérience généraleHighly and extremely always helpful, i give it a 5 🌟
marisol d | Expérience généraleGreat work
Gregory W | Expérience généraleLong story short I got to the facility around 6:20ish(pm)It was closed. Then 30-40 mins later and calling the number on the box that no one answered, I finally figured out how to get in cause it wasn't explained throughly.. Then after finding my unit it was locked.. tried calling no answer.. I was tired so I seen the storage directly across was available so I used it.. then leaving the alarm went off and I couldn't sign out. It was a horrible experience. The manager didn't do enuff for my time and experience.. jus brushed it off and told them to rewrite my paperwork, and cut the lock off.. But the rest of the staff was great.
G H | Premières impressionsEveryone was very helpful!
pamela c | Expérience généraleKeep up the good work. U-haul needs to add a rewards card to its agenda for recurring clients.
Jacqueline G | Premières impressionsApril sarges is very professional and polite. Extremely courteous to customers and is loved by the staff. A real asset to uhaul.
joseph g | Premières impressionsI came here from the uhaul storage on brookpark and Tiedeman in Parma. The staff was so disrespectful I almost chose a completely different company but the staff and mgr at the Clark location was so polite and helpful I wanted to tip them but they refused.
Alphonse D | Premières impressionsVery helpful ..... the GM Responded to my phone call after hours to get me started.
Derek L | Premières impressionsVery clean was able to to get in and out with no problem no matter what time and the staff was excellent very professional..I would use you for my storage in the future.
verna e | Expérience généraleRandy was very nice and helpful. This location has employees everywhere so there is always someone near that can help.
Ramona L | Online Move InWhen can I get a month free?
WYNETTE L | Premières impressionsI had a good experience keeping my belongings here, the unit was clean, secure, and easy to access. My only complaint would be that the elevator is quite old and slow and there is only one so if multiple people are there at the same time it takes a pretty long time to get your things in/out.
Julie H | Expérience généraleCan’t remember the guys names from when we checked out but all Very helpful and great experience.
Kim S | Expérience généraleVery well maintained. Cleanest facility i have seen.
PAUL M | Premières impressionsApril was pleasant and very helpful.
virginia a | Premières impressionsIS A GOOD SERVICE BUT PARKING IS SO LIMITED OR NOTHING.
manuel g | Premières impressionsGreat people. Helpful and polite.
Pedro A | Expérience généraleThe manager is a fantastic lady and the staff was very helpful. I'm planing on moving in two or so years. Whenever the case, I'll be calling on the Clark store to get me all the way together.
ALLEN B | Premières impressionsMs.April and her crew members went above and beyond for me during the whole process the store always smells good freshly mopped workers always helping customers to make sure they understand all rules if I every have to move or need a storage I will recommend them.
teana M | Expérience généraleRepresentative that checked in me in was friendly however after check in , the person who was assigned to give truck to me never did , had me waiting for truck , he left truck running for over 10 mins at side parking and I had to go in to ask for truck . I called in 30 mins before truck was due to be returned stating I was going to be late to return even though I was on premises storing my things and at time of return was 15 minutes late was never told by anyone that I was going to be charged a 2nd day charge rental. The rep was rude and stated come back or call 800 number because supervisor was not there and she couldn't do anything about it ....not friendly or apologetic just brushed me off
ana g | Premières impressionsThey. Didn't. Tell. About. 24. Hour. Access. Untill. I could. Not. Get. In
Victoria C | Expérience généraleThe fact that when you rent a storage unit and move out you don't get your money back for the part of the month you didn't use is a complete crock of poop. But that is on Corporate U-haul. Everyone at the facility is amazing. But because of that one issue, I can't recommend this company to others for storage. Fudging numbers like that shows that the company isn't stable enough to rely on and I wouldn't want a friend to have something in storage when the company goes under.
Abigail W | Expérience généraleI WAS NOT informed that my unit would be 6 ft above the ground and I would have to carry my heavy stuff up stairs. The unit DID NOT have an included lock like the website said so I was forced to buy one. Overall an awful experience this will be my last year using uhaul.
Jason F | Online Move InRandy the employee thar helped us was nice and very helpful
meghan a | Premières impressionsWonder helpful staff!
Thea H | Premières impressionsApril went above and beyond to help whenever I needed it & the staff was so helpful and understanding to my needs when I moved out. I'll always use the Clark location for my moving needs.
jeanette p | Expérience généraleMy experience with U Haul was Excellent. Merci.
EVELYN C | Premières impressionsThe workers were very helpful. The maintenance lady was really sweet and helpful as well.
mareen e | Premières impressionsAll friendly personal very clean facility.. I would recomment it highly.. Sincerely, GLORIA RODRIGUEZ..
gloria r | Expérience généraleManager is excellent
theresa f | Expérience généraleGreat PR service!!! Thank you so very much!
GAIL M | Expérience généraleThe only negative was the inability to use the loading doors after 7pm. I work long hours and that made it a bit difficult to deal with. Otherwise, it was great.
Kristen K | Expérience généraleApril is awsome
angela p | Expérience généraleThank you for keeping my mother's items safe and secure. I truly appreciate not having to worry about the security and acess at all times. The staff was always attentive to any needs or concerns.
PATRICIA R | Expérience généraleI never had any problems at this facility and the staff is very helpful and friendly. The manager April is great and works with you whenever you have problems...
chris n | Expérience généraleIm going to place some stuff on my self storage and I can't do it because they have 4 trucks on the front doors of the garage. Plus I need to bring back the truck on the next day at 10am.
Yahaira R | Premières impressionsMerci
Maureen C | Expérience généraleApril and her staff were awesome, very helpful and very attentive.
DUANE E | Expérience généraleThis Uhaul site was the 3rd storage facility we have used to store college stuff. It was by far the cleanest, safest and most professionally run. A great value.
Jeanne T | Expérience généraleNeed improvements in communicating certain items.
Evelyn O | Premières impressionsService was excellent place was really clean just infested in roaches.
Denise V | Expérience généraleHorrible service waiting out side for 3h just to get in are 24/7 storage had to play phone tag because no could find the manager. On top of that all the help numbers on the vans n store were wrong
Jennifer V | Premières impressionsI truly appreciated that on my final moving day out of storage being very hot, and humid. Uhaul offered refreshments, What a nice and kind gesture.
greta l | Expérience généralelong time renter
RAYMOND B | Expérience généraleThe staff was very courteous and efficient. The facility was save and secure.
Evelyn O | Expérience généraleExcellent service keep up the good work.
PATRICIA S | Expérience généraleVery clean storage building, friendly staff!
Adina S | Expérience généraleWill use again
eric o | Expérience généraleStaff at front desk was terrible...try and connect with them by phone and good luck...ask questions and good luck getting answers...would never use them again.
R.T.A. B | Expérience généraleEverything was great until my move out day, there was a woman with glasses who was just really upset and took it out on the customers including me. She was no help.
Shileyla R | Expérience généraleBien
Brenda R | Premières impressionsvery very nice staff
Toni j | Premières impressionsThe boss there was very professional and warm. I appreciate that. Makes me want to keep my business at that place. All your workers there are the same. Great job and thanks. It's refreshing.
JOCELYN M | Premières impressionsUhaul made promises that were not kept. The place was always dirty and crowded with the slowest elevator in the entire world that took so much time to move it was ridiculous. Very Rude Staff
Gordon M | Expérience généraleI would really like to thank Keith and Joe for their assistance they did an amazing job.
Tiera R | Premières impressionsStore clerk was unpleasant. Storage manager was beyond helpful, amazing and kind but whoever the gal in charge of inspecting and receiving the truck was, needs to revise her approach to csr.
ysidro e | Premières impressionsfor this site it was very hard to speak with an actual employee that worked there. We always had to leave a message and never got a return call.
marian m | Expérience généraleI didn't have 24hours access to the facility .that was the only problem that I had other them that everything was good.
Daisy G | Expérience généraleThe sale person's in the building were great and helpful.
Daniel C | Premières impressionsThey were rude & disrespectful. Didn't have much knowledge about storage space, elevator size or even tell us to reserve the elevator for loading or unloading. It's not convenient at all.
Heather D | Expérience généraleFriendly staff...always clean..
ANGELIQUE F | Expérience généraleApril was extremely knowledgeable and helpful.
David H | Premières impressionsThe manager Zilda was awful and they sold my personal belongings for 50 dollars no I would never deal with this place again.🤬🤬🤬🤬🤬
sha'ron w | Expérience généraleThe Customer service is awesome!! Service Reps are very helpful and kind I recommend Clark uhaul to all my family and friends, The Service is Great👍
Janice C | Expérience généraleThe team workers were very respectful. My problem is the manager, she is so disrespectful & rude. I can not wait to get my spot in December so I will not have to deal with her.
Kayla S | RéservationThank you for your time and help
Donna A | Expérience généraleThe manger had a nasty attitude and would not let me put some things in the Re use center
ariel h | Expérience généraleEmployees are always nice and very helpful.
stacy e | Expérience généraleVery professional and helpful. Unlike some companies the manager helped me to remember a discount I was entitled to, thanks!!
Jerry W | Expérience généraleBy far the worst ever. My whole moving experience was a complete mess. Anything that could have went wrong, definitely went wrong.
Daniellle Y | RéservationRented several units at the facility, we had a 4 bedroom house. The facility was very clean and secure. Julie, Gilda and staff were very helpful and attentive. I highly recommend. Clark Ave UHaul
JOHN M | Expérience généraleThis is the 3rd year we have stored college stuff for the summer ( all different locations)and this u-haul facility was the most organized, cleanest, safest we encountered. We definitely will return.
Jeanne T | Expérience généraleI NEVER GOT MY RECIEPT PLEASE EMAIL IT TO ME ASAP receipt taken on 06/15/2018. The receipt number is 216933.
ANGELA V | Expérience généraleThis was one of the best place I loved everything about it, please keep up the great job
CAROLYN W | Expérience généralePrice increases were ridiculous. After you stopped emailing me payment notices, I called asked you to wait two days to resubmit payment, agent said sure, then bounced my account...total was 260$ craz
CARL D | Expérience généraleI cancelled this a week ago, I expect a refund if I have been charged.
Ryan G | RéservationGood, I would use them again. I had got an apt so if I do not like the apt I will get another storage unit with U-Haul on Clark. April was the best, her customer service was great!
lizzie h | Expérience généraleAll of my expectations were met.
Jerry W | RéservationNo managers were ever there.. they took and extra 40$ off my card & whn I tried to rectify it., there was no manager there to help. The staff have no close Wht to do and I wuld NEVER EVER go back!!!
Jemila M | Expérience généraleTerrible service
Ramona B | RéservationNice place and friendly staff!
yolanda b | Expérience généraleStaff there is professional
hang n | Expérience généraleI've always rent from here and never had an issue. The staff is always nice!
cheyla c | Expérience généraleVery good service overall.
ronique v | Expérience généraleWell managed location. Staff always helpful. Clean, safe, and secure. I would use this location again.
MARK F | Expérience généraleMy time with U-Haul Clark Cleveland facility amazing the staff exceptional! I would highly recommend. Thank you so much for your service. Donna Wimberly
DONNA W | Expérience généraleOutstanding Service
john m | Expérience générale