Customer Reviews for U-Haul Moving & Storage at Clinton Hwy

Évaluation :

5

Very good service

Évaluation :

1

I WILL NEVER USE U-HAUL AGAIN AND WILL MAKE SURE EVERYONE KNOWS HOW AWFUL YOU MADE MY MOVE.

Évaluation :

5

Customer service was outstanding. This is hard to come by in these days. Please pay this young woman well so she will stay with you and have enough money for her family. She was extremely helpful and patient. Excellent customer service!

Évaluation :

3

The app doesn't work correct for me

Évaluation :

3

The service was great and everyone was very friendly. You just need more space and easier access.

Évaluation :

2

As you are likely aware, I had a big issue with my rental. It was critical to start early, and I made my reservation for 530am, which is before office hours. I visited the store 3 days in advance to ensure I knew where everything was. I called the day before to ensure that my truck and dolly were ready. Everything I heard from U-Haul was that it was ready. Unfortunately, after all that, the location didn't put my keys in the drop box as they were supposed to. I went above and beyond to ensure it was ready and they didn't execute. While I appreciate the $50 credit, I feel it should be $100 because of the impact it had.

Évaluation :

4

Having been in the car and truck rental business for over 30 years I am not sure why I booked this to do do on the first weekend of the month. The place was crazy busy the entire time I was there. Your staff did a great job with all that I observed. Also Not sure the techs name but he was very polite and even came out and told me how much longer it would be.

Évaluation :

5

The young man who helped me (because I couldn't get the app to "locate" me) was SO nice and helpful, both at pick up and return.

Évaluation :

5

Daonna has excellent knowledge and customer service skills. She took the time to answer all my questions. The hitch looked better than I imagined. Great overall experience.

Évaluation :

4

Your price is way too high. I got another storage unit same size for 80 dollars a month. 50 % cheaper than yours. Have a good day.

Évaluation :

5

Not a thing

Évaluation :

4

Cheap, easy! Can’t get much better than that

Évaluation :

1

Installed a hitch and it wasn't done properly. It took them 7 hours instead of the 2-3 they said. Also ran wiring incorrectly, causing me to be without a right taillight or break light and improperly explained to me what they were doing wiring wasn't connected properly and came off while traveling from TN to FL and Inhad to stop in the middle of the night to resolute wiring so the trailer I was towing would have lights. This is a completely unpleasant experience and I will never recommend someone go to U-Haul to have a hitch installed.

Évaluation :

5

Everything was great

Évaluation :

5

Staff was friendly and the lady that attended me was thorough.

Évaluation :

5

The truck was not in good shape at all. It was horrible to drive and I have driven a lot of them. It was downshifting. It wouldn't hardly go up a hill and kept downshifting there was a lot of play in the steering wheel. It definitely needs to be retired or fixed one ,however the customer service was great.

Évaluation :

5

The man that checked me out at this location is an excellent employee. Very helpful. Thank you.

Évaluation :

5

Very nice and very helpful!!

Évaluation :

5

I wish we could have had a discount for returning early or having more in the fuel tank than when received. Perhaps not charging the $37 for using extra miles. Otherwise everyone was helpful and nice. The vechicle was worked great (we could have used a ramp but understandable) and everything went smoothly.

Évaluation :

5

Great experience, fast service, friendly people

Évaluation :

5

It was clean. Only had 3/8 of a tank of gas so it was inconvenient for me to stop for gas as I was on a tight schedule. Could not adjust the passenger side mirror. Front end steering seemed worn or loose. Hard to drive. Wanted to wander on the road. Only got 9,5 miles per gallon. Great return experience.

Évaluation :

1

Everytime I have ever rented a vehicle they have always brought the vehicle around the front, this time I was told to walk around to the back lot and pick up the vehicle. On the way out of the lot I seen there was a busted mirror on the driver's side bottom mirror. When I got on the interstate to head to Sam's the vehicle would not go above 50 miles an hour without swerving all over the place. It scared me. I rented a dolly, when I got to Sam's I found out there was no dolly in the back of the vehicle. I called the rental office on my way out of the parking lot from Sam's and was hung up on. Then when I got back to uhaul I ask them to load the dolly they told me that I had to load it. I am a sixty year old woman and they couldn't be bothered with loading the dolly when I asked why they hung up on me when I called them to report how bad the vehicle was they said it was because I was yelling. I told them it was because the damned thing was loud so I didn't realize I was shouting. When I returned the vehicle I was mad because that is the worst service and rental I have ever gotten from uhaul. Everyone of those people was rude and lazy as hell. Worst experience ever

Évaluation :

5

I decided to cancel my reservation due to complications from a broken down U Haul truck. However, the staff at the facility were VERY helpful and friendly.

Évaluation :

4

Staff at the location were VERY friendly and helpful. I lost power steering at the end of the trip, possibly due to a disconnected hose. Your staff was very helpful with the hassles of the broken truck. How often is routine maintenance done on your vehicles? I lost all trust in your reliability. I will never use U Haul again, and I will caution others to do the same. Aside from the great people at this location... U Haul general operations, PLEASE stop sending so many text messages and a DAMN SURVEY every f*ing time I speak with a representative. THE LINKS DON"T EVEN WORK!!

Évaluation :

4

Staff was very helpful with taking care of our needs. The trailer was quite dirty when we picked it up, but the attendant grabbed a blower to clean it out without asking.

Évaluation :

5

Second time returning there. staff is always friendly and helpful. I'll be renting from there in a few weeks so I'm hopeful it will be better than previous U-Haul experiences.

Évaluation :

5

Great service from the employee

Évaluation :

5

Excellent and phenomenal folks

Évaluation :

5

The Android version of the U-Haul app, no matter what I tried, including giving the app every permission possible, could not detect and share my location for me to use my truck. I had to borrow a friend's iPhone just to use iOS version of the app in order to return my truck. Had I not have had that friend, I would not have been able to return the truck on time.

Évaluation :

3

Have more employees at the location. One guy was trying to help one customer at a time while the lobby was busy. The license plate didn't match the text I received. I sent a text back with the picture of the trailer and plate i did receive. No one followed up and the employee disappeared.

Évaluation :

1

When I returned the truck, it had over a half of tank of gas in it. I asked , since you are only required to leave the truck with a quarter tank of gas, if I would get prorated any money back for the extra gas left in the truck. The attendant was extremely rude and said that's not how that works and if I had any other questions or "problems" to call the 1-800 number. This business model is flawed, you cannot take money from paying customers. If I had returned the truck under a quarter of a tank you would have charged me. So why wouldn't I get my money the other way?

Évaluation :

5

These people where fast and professional.

Évaluation :

5

The staff was very friendly and helpful. Would definitely recommend this location.

Évaluation :

5

Such a friendly staff and very easy rental. Thanks for making my Saturday morning so nice :)

Évaluation :

4

The truck had over 120 000 miles on it and was clearly tired. Both cab doors were difficult to shut and had to be slammed for the door open light on the dash to go off. The radio, just turned it off since it was a short trip/project, would not stay on. Time to send this truck to auction. My interaction with the facility staff was great - coming and going. They were all prompt, courteous, and professional.

Évaluation :

5

Personnel met us outside as soon as we pulled into the parking lot. We didn't even have to get out of our truck. He unlatched the trailer and we were on our way. Very quick!

Évaluation :

3

The installation for the hitch was quick and appeared right. 2 comments regarding disappoint. 1. The wiring lead had lots of slack it and was zipped tied to the hitch with the slack wires dangling down. The employee behind the desk said that the hitch assembly did not have holder for the connector and there was not one in the store. Every hitch that I have had installed previously by U haul included this holder. 2. Uhaul did not have a plug in tester that I could insure?confirm that the wiring was correct.

Évaluation :

5

Everything was ready to go. Person in charge gave great directions and was very helpful.

Évaluation :

1

Maintenance the vehicles! Fast Fleet even said this location doesent take care of his vehicles.

Évaluation :

4

The trailer tires where extremely out of balance. The trailer could use more D-rings at floor level to tie down the load.

Évaluation :

5

s/o

Évaluation :

4

I booked the reservation for a 10ft truck using the 1-800-go uhaul line and was given a price for the rental. This was not the fault of the location but after all was said and done, not including the extra miles, the end price was $30 more than what I was quoted. This was the only thing I was not happy with.

Évaluation :

4

S.O.

Évaluation :

5

It took forever to get the trailer hitch, but the people at U Haul put it on for me within one week of receiving the hitch at their location. I do not blame the people of U Haul for the supplier issue and they did their best to work around my schedule. I would highly recommend them for anything that you need to have done. They installed the hitch on a 2024 Equinox and it looks great.

Évaluation :

5

The truck needs mechanical work. It was an unpleasant ride from Michigan to Tennessee. First of all, the steering wheel was off center so the speedometer was hard to see. It also pulled real bad to the right. And lastly, there was a bad tire vibration from about 50-70 mph. It about rattled me to death

Évaluation :

5

The trip I made Thursday evening I drove the Uhaul truck from Palm Bay Florida to Knoxville Tn On October 5th and drive to Knoxville Tn The truck had no A/C When I left Florida I didn’t know there was no a/c until I got on 95 interstate heading north Map it was too late to turn around and report the problem I did tell the Uhaul company in Knoxville Tn On Clinton hwy There there was NO A/C

Évaluation :

5

Staff was super nice and informative….

Évaluation :

5

Had units for several years with no issues. Sean was a great help and an asset to the team.

Évaluation :

2

Area around the storage units is under construction. There is no security gate and you can not drive around the unit's building. I drive around to the right and to the end where there is more construction to reach my unit and then have to back up all the the way to the other end to exit. Other than that you run a good facility.

Évaluation :

1

The staff was very friendly, I told her of the online offer and the trouble I was having and she figured out the problem and fixed everything. We got our thirty days free storage as promised and finalized our reservation for the truck and trailer thru the system. She really made my day yesterday after worrying about it the whole day before

Évaluation :

5

Very pleased with 2 and half years of storage service. Thanks Much .

Évaluation :

4

I was told there were complimentary carts to use; however, we saw none.

Évaluation :

2

Christa at the storage place was very rude. She held me up about 20 minutes with her attitude. I will never use them again. Marty Bass 865-235-9529

Évaluation :

5

Staff was helpful to reserve another 10/10 as one 10/10wAs not going to work

Évaluation :

2

Lighting is inadequate. Carts are very heavy, and you have to lift the (loaded) carts three inches to get them in the door, from the outside.

Évaluation :

4

I was wanting to rent a small truck and storage unit from the same place he told me he did not have any 10-footers I think it was the truck with no sides on it as I'm leaving to go to Rutledge Park there's three in the front parking lot and he told me he didn't have any so I go to rub his pocket to pick one up and he said about picking up back to his store so he can have one I would get a free month rental on my storage unit he said if they don't handle it over there he will take care of it when I bring the truck back on Sunday so I'll come pick the truck up at Rutledge Park and tell them to run it when I get a free rental on my storage unit he said that does not affect you any at all he said you won't get a free rental I said we got to tell me over there that if I'm ready to bring it back to him he would give me one he said you don't get it so sadly to say you the guy why I can get a truck brought back to his inventory and I didn't get a rental and I'm going to find a cheaper rental storage place and get my stuff out of U-Haul

Évaluation :

2

Customer service told me one price send when I ask I had to pay a difference price for the storage unit. I had to pay some $40 more a month for you storage unit that was smaller. If I knew your price was that high I would of used the other storage unit I had. Other then that everything was ok.

Évaluation :

1

Furniture got wet mold was present mice were present Not a good experience. Claims department full of bs.

Évaluation :

5

Great experience! Uhaul just does it right.

Évaluation :

5

Excellent Service

Évaluation :

5

Super helpful staff can not say enough good things about them.

Évaluation :

3

I called on 6/23 to cancel my units and was told they would talk to the manager and do it. I get an email in July telling me I owe for a month then I just got an email for a survey July 11th. The process to close out your units is awful. This is over 2 weeks later

Évaluation :

5

Yes I just wanted to say that the facilities was very clean and the personal was very informative to me about how the storage unit worked and exactly where my unit was and thatthat I would be able to get to the unit after hours.But I do need to contact them and do a walk through the facility and find out any information that would be very important to me and to the owners to.Thankyou again .

Évaluation :

5

Everything was excellent, the employees, service, prices.. there was a dead mouse that destroyed my mattress topper in storage. Which wasn't a huge deal but it made everything smell really bad. But other than that highly highly recommend! :)

Évaluation :

1

Apparently random but repeated rate increases and, when my card failed, instead of a phone call to a customer who not only paid regularly but was set up to pay automatically, I got slapped with a fine. Treat people like people and you'll get loyal customers. Otherwise people will be glad, like we are, to walk away.

Évaluation :

3

Would rate much higher except for access to faculty. It's very confusing with all the demolition going on.

Évaluation :

5

Thx for all emergencies that arose during our arrival & departure. Always helpful & efficient. Merry Christmas

Évaluation :

3

The management was in array, I understand that it is hard to find good people to manage, but U-haul should do a little better finding people to do what they say and to lead by example. I was told I would be pro-rated for the move from one storage unit to another at the same facility. That never happened, and I was basically ignored. I will probably not ever use U-haul again unless it is the last resort.

Évaluation :

2

i never used uhaul

Évaluation :

5

THE BEST STAFF EVER! Will be recommending this specific locations to everyone!

Évaluation :

3

only one staff member seemed to know what to do. Everyone was asking him questions while he was multitasking between phone calls, helping out customers, and his colleagues. Vontavious O'Neal was very helpful from the first time I walked into the Storage facility, a few months later and again he helped me out. Both visits he was multitasking and helping everyone. If in the future I need Uhaul services I would drive out of my way for his help.

Évaluation :

3

The only reason this facility did not get an excellent is because they did not have the unit I reserved so I got stuck with 2 smaller units that cost me more money

Évaluation :

3

Well I am part of a large business I needed to be billed and it was difficult getting signed up for that as my company requires a W9 filled out and it literally took months to get someone to do it and my storage unit was shut down a few times. I was receiving my invoices from that person also who again was no longer with you. This survey is coming to me from a manager who is no longer with your company, you'd think that would be updated the day the person left. .

Évaluation :

5

Glenn was fantastic! Appreciated all the help he provided us.

Évaluation :

5

Glenn was the best and does a fine job at his duties.

Évaluation :

4

Everything was perfect only problem is confirmation on moving out I received email stating I owed money but it’s empty

Évaluation :

2

Trying to get into contact with someone was the worse experience of my life.

Évaluation :

4

Cost is a bit much, imho.

Évaluation :

2

Everything about this experience was frustrating. I was asked for a 2nd contact phone number, which I don't have because I only use a cell phone, so I gave my mother's. He then asked for an emergency contact number and had to give my stepmom's phone AND address. After he bumbled through the process, he asked me to pick a code and then said "Really?" after I gave him one. He handed me the paperwork after with no instructions. I had to ask him what my storage number was and where to go. He just pointed and I had to figure it out myself. The code I gave him also didn't work and had to go back to the office to get a temporary one since custom ones "don't work right away." I've stored stuff at other U-Haul locations and loved it... Very helpful staff and convenient equipment like rolling carts. But this place... let's just say I will only be there a month until I find better accommodations.

Évaluation :

1

The U-Haul resevation person did not reserve my storage bin like we discuussed, by me renting a trailer I qualified for one month of free storage. When I got to the drop off center in Clinton, Tn to uinload my trailer, I didn't have a resevation and the person working at the Clinton location informed me that he was not going to give me the sized storage bin that I need for free. The service provider would oly give me the sized storage bin that he thought I needed, which I explained to him was not large enough to accomadate all of my belongings, he told me that he did not care and that it was. To makke a long story short I ended up with a storage bin that is way to small and I've had to find somewhere else to store my things.

Évaluation :

5

That team at that location were professional experience and very friendly. Awesome staff.

Évaluation :

5

The service was wonderful and quick. I felt like they actually care about their customers

Évaluation :

1

Worst experience I've ever had. The employees need a change in attitude. Never coming back and telling all my friends to NEVER go to this location!!!!!

Évaluation :

5

Very helpful people

Évaluation :

1

After driving 6 hours to get to the storage unit we were VERY displeased with how rude the guy was that helped us. I had reserved a unit but when I got there they said that they didn't have any available.. and only gave me one unit that was a 5x10 when I ordered a 10x10... clearly I needed a 10x10 because of the amount of room needed..But thankfully the owner was able to get everything straighten out for us. JASON IS AWESOME!!! Very thankful for him!

Évaluation :

5

Helpful associates.

Évaluation :

4

Well Done U-haul Clinton Highway Team Now where's the pizza?

Évaluation :

5

Please check the rodent traps in 1600 area. When I moved out the other day, I smelled dead animals. Other than that, thank you for excellence customer service! I will recommend you.

Évaluation :

1

I would like to speak to upper management about this transaction

Évaluation :

5

Everything was do exceptional.

Évaluation :

2

The climate control wasn't worth the extra expense, as temps weren't well monitored-often too hot. My unit leaked during an especially heavy rain. Items mysteriously disappeared out of it & the lock would sometimes be turned backwards from the way I placed it. Since the new office & truck facility was built next door, it seemed that there were no cameras on the actual storage units, & a property next to it could have provided access over the fence due to the difference in ground levels. The price kept going up-most recently after UHaul advertised giving free storage to students (obviously at my expense).

Évaluation :

4

Only negative thing I'll say is greeting was not on time, stood at counter for what seemed like awhile before I was greeted with two employees behind the counter.

Évaluation :

5

Employees were friendly and helpful.

Évaluation :

5

Personnel was friendly and helpful. Unit was clean and easily accessible.

Évaluation :

5

I couldn't have asked for a better experience!

Évaluation :

5

the guy that works full time and helped me is a great employee for the company

Évaluation :

5

Very nice service

Évaluation :

5

I loved this facility... It was clean affordable and the Staff treated me like family. Also Kudos to Jason for his dynamic customer service skills! 

Évaluation :

5

The location on Clinton Hwy in Knoxville has the greatest staff. Very helpful and friendly. I wouldn't think twice about using them again if needed.

Évaluation :

4

The staff on Clinton Hwy were very helpful and friendly. Made my moving experience a little less stressful.

Évaluation :

5

The Knoxville staff was excellent. They offered ice cold water. Jason stayed late in Knoxville while my brother and I finished up unloading the truck. Thank you Jason

Évaluation :

5

Excellent service

Évaluation :

4

They were very helpful and courteous.

Évaluation :

5

This is a great place to store your things - clean, safe, and with the most staff!

Évaluation :

5

Everyone at this location is so friendly and knowledgable. The manager always is a great help and extremely easy to work with.

Évaluation :

5

The staff very helpful and friendly I would rent from U-Haul again!!!!

Évaluation :

5

Good location and easy to navigate to the storage facility rooms

Évaluation :

5

I would highly recommend Uhaul for all your moving experiences!!

Évaluation :

5

This is a secure location with a very good staff.

Évaluation :

4

Non

Évaluation :

5

Nicole was very helpful and very professional in assisting me with my storage unit rental process.

Évaluation :

5

Everything was great !!!!

Évaluation :

4

This location is the BEST one I've EVER done business with over 30 years. I was locked inside the storage area once and it took SOME TIME b4 anyone could be reached to let me out. Improvement needed .

Évaluation :

5

Jason was AMAZING! He absolutely made the moving/storage experience easy and smooth. I would come back to this location, even though its not most convenient to where I live, because of him.

Évaluation :

5

Pick up was fast and simple. I got a trailer that looked like it was brand new, so I had no trouble making the 600 mile drive with it. Rental extensions and adding storage was also simple and easy!

Évaluation :

4

Staff was always courteous and helpful. Very friendly people. Excellent service à la clientèle.

Évaluation :

5

Best U-Haul crew in Knoxville Tennessee impeccable service

Évaluation :

5

Loved them

Évaluation :

5

Move-in and rental equipment return was quick and efficient.

Évaluation :

5

Best experience I have ever had at a storage facility. The owner was very helpful and nice

Évaluation :

5

Experience was great

Évaluation :

4

The staff is very helpful and always willing to help with most of our needs.

Évaluation :

5

The staff was very friendly and helpful! The storage facility is clean. I would definitely recommend U-haul to a friend.

Évaluation :

5

Merci!

Évaluation :

2

There's a young lady who works there..very nice and very helpful..but there's an older grey haired gentelman that needs to retire..he is not pleasant. Time to retire.

Évaluation :

5

I had such an easy time renting from U-Haul. I was graced with a brand new truck, and everyone I encountered went over and above to help me out and answer my questions, I definitely recommend.

Évaluation :

5

Staff went above and beyond to solve issue with storage. Merci.

Évaluation :

5

Jason helped us get what we needed so we could get on with our move. We asked about second hand furniture in the Knoxville area as well and he gave several great suggestions. Very friendly

Évaluation :

4

none

Évaluation :

3

The facility itself was fine and the unloading process for my Ubox was easy, but there was an older male staff member whose name I did not catch who was extremely rude. Jason was very nice though.