Customer Reviews for U-Haul Moving & Storage at Clinton Hwy

6 314 évaluations

4705 Clinton Hwy   Knoxville, TN 37912
(N Of I-640)

(865) 689-2211

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(865) 689-2211

4705 Clinton Hwy
Knoxville, TN 37912
(N Of I-640)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Best Uhaul facility I've used. The staff was excellent and went above and beyond to meet my needs. They were helpful and patient answering all my questions. Cleanest truck I've rented and the cleanest Uhaul I've ever seen. Highly recommend

Matt F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peyton D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler M. 
Évaluation :
5

Personnel amical

Robin T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Austin M. 
Évaluation :
5

Every staff member at this location was extremely friendly and helpful. They should all be acknowledged for the great customer service they provide. I will definitely use this store's services again and will highly recommend it to others as well.

Zach W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
1

Terrible svc not knowing vehicle returned agents calling ne not knowing return in computer 3 states locations no knowledge of where trimmer rented status

keith P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thurman P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco Alexan Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duncan Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl M. 
Évaluation :
5

Fast checkout and nice personal.

Timothy H. 
Évaluation :
5

Dropped off after hours, no issues. The app works well.

Michael T. 
Évaluation :
2

I returned the U-Haul trailer on 7/31/2022, shortly after 6 pm. It was during a heavy rainstorm, and I tried to check in online, but the service was spotty, probably because of the storm, so I was not able to complete it there. I tried doing it at home, but it asked to use location service to verify I had returned it to the right spot, but since I was home, that did not work. I returned it to the proper location, thinking they would check it in on Monday morning. I received a text on Tuesday, but when I went to log in, it said the link was expired. I received the same text on 8/4/22, and again the link was expired. I stopped by the office this evening, and noticed the trailer was in the same spot I left it, (which was right next to other trailers). I asked the young man that was there if they had checked it in, and he said no, they must have missed it. He assured me I would not be charged extra, as I had reutrned it on time, and they failed to "notice" it was here, even though he said I did park it in the correct area. My card was charged shortly after for $94 and some change, which I need to be reimbursed ASAP. It not for this, I would have rated this establishment as excellent all acrooss the board. Please reimburse right away. Thanks, Dan

Daniel C. 
Évaluation :
5

The young man that waited on me was by himself and had multi customers and did an excellent job.

DAVID A. 
Évaluation :
3

I would not even bring this up if the pick up location had not been such a nightmare. I go to the drop off location and the instructions dictate that I stay in the truck and someone will come and check me out. I wait 12 minutes but no one comes. So I go inside where there are no customers and three reps. They were very polite and took care of me right away. I just hate I wasted 12 minutes sitting in a truck earlier. You need to change your signage/instructions so we don't waste more time.

Scott C. 
Évaluation :
4

The staff was super friendly and my truck was exactly as ordered. The computer system went down just as I was picking up my rental, which left me in a bit of a bind, albeit briefly. I had reserved a regular dolly and a furniture Dolly, and neither were available on the day of my rental, and I was still charged for them. Please contact me Stacy Tomkins 615-948-6917 to help me get a refund for these things, as i had to go elsewhere to rent one, costing extra time & $$. Assuming someone reads this, that is.

Stacy T. 
Évaluation :
5

Easy process to return

Daniel Y. 
Évaluation :
4

The seal of the trailer door was gone or folded and got my stuff wet

AnaE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY G. 
Évaluation :
5

Krista was great and accommodating!

Edward M. 
Évaluation :
4

The trailer was not water proof at all, my tv, mattress and boxes got soaked

Curtis B. 
Évaluation :
2

Van was dirty, swept the dried red clay out the back when I got home. No dollie was available when I was picking it up. Said their was a local shortage (even though I had one reserved). Said the reservation system for dollies didn't work as the system didn't recognize inventory but I could buy one for $50. I also rented the van for 24 hours. Arrived at 7 PM to pick it up. Reservation said it was due back by 6:45. That is not a 24 hour rental. I was able to swing by another U-Haul location in Karns and the person at the counter was very helpful and friendly. Able to get a dollie from them. Wished my full rental and van would have been available at that location.

Jeffrey M. 
Évaluation :
5

Fast and courteous service

Julie O. 
Évaluation :
4

Great service and good equipment

Travis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

I had a reservation made for the one in Halls of course I go out there and the two ladies that are there are very very rude just nasty attitudes and told me I had to go to Clinton Highway to pick up my truck because theirs was reserved for someone else after I already had a reservation for there they would not let me get a truck you need to put new people in there that has a nicer attitude because those two ladies are just nasty all the way around so I went to Clinton Highway after I left Halls to pick up the truck and they were just super nice people at that location from now on I rent a truck every two weeks from now on I will go to Clinton Highway I will not go to Halls you need to replace those two nasty old ladies

Karen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

orlando R. 
Évaluation :
2

No pads available - had to drive to another store to get them

Timothy G. 
Évaluation :
1

Don't know why you all take money out of a deposit when I filled the truck up but still took money for gas

robin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle K. 
Évaluation :
3

My initial contract stated that I was to pick up the uhaul and tow dolly at a different location. When I went there they confirmed this was the correct pickup location but told me they didn't have the tow dolly. They were unable to offer any other assistance but told me to call the 1800 number for uhaul. After waiting on hold for 15 minutes the guy said it was someone else's job to help me and said he was going to transfer me to a Knoxville service coordinator to find a location that had the items I reserved. After being on hold again I explained the situation to the person I was transferred to again and she told me she was actually at the Nashville branch and couldn't help me but she would transfer me to the Knoxville branch. This 10-15 minute hold and transfer situation happened 6 more times over the next hour and a half with me being transferred back to Nashville each time because no one was answering at the Knoxville location. I asked if there was any way to avoid being transferred to Nashville repeatedly but they said no, I would just have to keep calling, holding, and being transferred to the wrong place until hopefully the Knoxville location would answer eventually or I could always drive around to different uhaul locations and ask in person. I started driving to a random uhaul location and while driving a large piece of equipment flew off the truck in front of me at 70 mph and hit my car rendering it undrivable. Since now I needed the tow dolly even more, I called again from the side of the highway, waited on hold for the 8th time and this time the person in Nashville I was transferred to said that actually, they COULD help me, so I guess the other people in that office just didn't feel like helping me. Turns out my pickup location had been changed but no one ever notified me. I searched my email and confirmed that I never received any updated pickup location. I was told where to go to get the truck and tow dolly and was finally able to complete my move but after hours of delays I had to drive the 26 foot truck and tow the car through the mountains in the dark of night. I am now without a car for a month in a state I just moved to and have $3000 in damage to my personal vehicle to pay for. I can't help but think that none of this would have happened if uhaul had taken just one of the dozens of opportunities they had that day to fix their mistake or at least offer assistance on the phone.

Claire B. 
Évaluation :
5

A+

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
5

I only wish it came with a jack to help remove the trailer from my vehicle so I could unhitch it and leave the trailer in the proper position with my furniture in the back.

LeeAnn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracey S. 
Évaluation :
5

The representative mentioned that the way your computer system is set up, it charges the customer for another day, unless you return the vehicle at least 15 minutes before the scheduled return time. I wasn't aware of this the first time I rented a vehicle and had to get a refund, as I returned it at the scheduled time. Why not set you system so that it "gives" the customer that 15 minutes as cushion, instead of making them go through the hassle of calling for a refund? Seems like good business to me. Other than that, no complaints. If needed, I will rent from you again.

Marcus F. 
Évaluation :
3

Wrong key to truck given initially.

Samantha H. 
Évaluation :
5

The drivers side strap was very difficult to remove. Please check it.

Rendall L. 
Évaluation :
1

They can not lie and refund all my deposits I put out

Robin W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary G. 
Évaluation :
3

I made a reservation at the location on Kingston pike and when I arrived to pick up the truck I had reserved, I was told that they did not have a truck for me, even though they saw that I did have a reservation. That is completely unacceptable and I plan to tell my friends of this extreme inconvenience.

mark P. 
Évaluation :
4

Fix your website,make it work better

William B. 
Évaluation :
4

once again, I was very satisfied with the freindly, courteous service!

Michael M. 
Évaluation :
1

Just have my box truck and dolly ready as stated on my rental. Why do I have to go pick up the dolly at another location. Why couldn't they go pick up the dolly and hook up the dolly to the van bring it back to the east Nashville and let me go on my way.

James R. 
Évaluation :
5

A great store with great people and great management. Give them all raises.

Stewart H. 
Évaluation :
3

The app is a nightmare to use. Nothing about it is convenient. I was completely unable to check in on the app and had to go inside. It didn't trust my location at drop off either and I had to go thru several steps to convince the app that I was at the drop off.

Justin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene S. 
Évaluation :
4

move rental equipment closer to office

Chris S. 
Évaluation :
5

all is good

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Prithwish C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lois W. 
Évaluation :
5

The truck we had reserved was not returned so we had to go to another location to pick up. Confirm your moving vehicle is at location you are picking up.

Debbie T. 
Évaluation :
5

I rented a motorcycle trailer. Friendly staff, easy pick-up, drop off. Trailer worked great!

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARK B. 
Évaluation :
1

I have been a U Haul customer for years! My experience at the Clinton Highway U-Haul in Knoxville TN was unbelievable. I rented a 20 foot truck and furniture dollies. Neither were available. was told with NO remorse, apology or concern whatsoever they could not guarantee these things, and that I could have a 26 footer and go to Home Depot, maybe they rented furniture dollies! It was 8 AM, they had not had a hard day, and no other customer was there when I arrived. They didn't inspect the truck with me, no assistance in getting the blankets and utility dolly loaded, they put it at the front door and told me to come get it when I had the truck. When I returned the truck, they set inside the building. I had to go get them to return the truck. They wanted to take the keys and leave, I requested a receipt on the spot to see what I paid for, they were not happy, said I could get an email receipt. I told them I wanted paper now, lived out of town, and wanted to ensure I was appropriately charged. Here is the real kicker...they were not busy, morning or afternoon. I have used U-Haul for years, from college moves to kids moving to new and first jobs in Alabama, Tennessee and South Carolina...never again. I'll try Budget or Penske.

Robert C. 
Évaluation :
5

Very friendly

Wade H. 
Évaluation :
1

I ALWAYS FILL GAS TANK to where it should be. Myself andf my colleague went to the nearest gas station 1,9 miles away from Clinton Highway UHaul and filled it 1/4 full where i RECEIVED IT. They FALSELY Reported it was only 1/8th FULL and charged me 34,5 for gas. I only went 30 miles. The truck can't use 1/8th a tank in 30 miles. LYING THEIVES. And charged me $30 to refuel. I always trusted UHaul so I did not take a photo of where we filled it too. TIS LOCATION WILL CHEAT YOU IF YOU DO NOT TAKE A PHOTO OF WHERE YOU FILLED IT TO. BEWARE THIS UHAUL.

William H S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jr C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lytle B. 
Évaluation :
4

Our truck smelled like straight pot when we picked it up, which was deterring. Customer service was great, and location is great, just dont think extra charges are fair.

Dana E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim D. 
Évaluation :
4

Very easy returning

Thomas F. 
Évaluation :
2

Difficult to make u turn to enter the facility when driving a 26 ft truck.

Lisa M. 
Évaluation :
5

Staff was very competent, friendly, and helpful. When I asked for a larger trailer at the last minute, they immediately provided one. The facility was clean and well-managed. Well done.

Stewart H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah F. 
Évaluation :
3

I called on 6/23 to cancel my units and was told they would talk to the manager and do it. I get an email in July telling me I owe for a month then I just got an email for a survey July 11th. The process to close out your units is awful. This is over 2 weeks later

Kara W.  |  Expérience générale 
Évaluation :
5

The Christmas stomper service was excellent and it was a fast process.

Robbin R. 
Évaluation :
4

I was happy except I had a hard time believing I used four gallons of gas to go 11 miles.

Diana M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD M. 
Évaluation :
2

Very very goob

Klinton C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rose T. 
Évaluation :
5

The $19,95 rental ended up costing $97 for just under two hours use. Store was fine though

Aaron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila B. 
Évaluation :
5

My truck rental experience was great! Super easy from pick up to drop off. Staff at the Clinton hwy location were very friendly and accommodating…I would definitely use this location again

Lindy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREVIS L. 
Évaluation :
2

The uhaul was extremely heavy and the kid that hooked it up couldn't lift it. I strained my back helping him lift it up on the hitch. After leaving I stopped to ensure everything was still tight to find back doors pulled to and not latched.

John B. 
Évaluation :
5

The online reservation was easy. The desk folks were friendly and helpful. And the after hours return was a great feature. Will happily use them again.

David V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dara C. 
Évaluation :
2

I was told I would be called before 6 pm the night before my reservation, but I was not called.

Emalee G. 
Évaluation :
2

having rented & driven more uhaul vehicles than i care to count over close to 20yrs, i have never seen a poorer maintained vehicle nor a more painful process to finally get the vehicle. the vehicle cab was filthy & the steering was so loose it felt like it might roll over at speed, but the staff didn't care a bit when i told them at turn-in. they added verification measures to my rental pickup that have never been required before too, of which i was not informed prior to & had to wake up a friend to verify i am who i said i am, after identity verification - more than a bit ridiculously excessive for a local only rental. the staff needs to be fired & the vehicles need an actual mechanic to go over each & every vehicle before they're allowed back on the road for obvious safety concerns.

Jason K. 
Évaluation :
4

Only problem was we returned the rental Earley and it did not get recorded so I contacted you on the day it was to be returned and iy was promptly fixed

dale R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evan K. 
Évaluation :
1

I didn't drop it off here. This kinda sums up my experience. When I checked truck and trailer in ..I asked the lady if there would be any additional charges other than the $2 100 I paid when I picked it up. She said nope. Everything looks good. 2 days later I get charged an additional $64?

Phillip G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff D. 
Évaluation :
5

I was worried when I arrived 15 minutes early to pick up the vehicle I had reserved - a glass door/window along the front wall had been broken just before I arrived. The people working managed to clean the mess without allowing it to affect customer service at all, and I was both impressed and grateful.

Mark P. 
Évaluation :
2

The truck I was given had a tire with bare wires showing. Next time inspect the tires before sending out a truck.

David G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAFAEL F. 
Évaluation :
1

Our truck died when we were less than a mile from the house. When we called UHaul, the first person on the line told my husband he had a lot of work to do. Not the answer you want when you have spent 3 days loading a truck. We lost money on paid movers we hired to help unload once it was back in service. I would very much like some of that money back.

Erin H. 
Évaluation :
4

Have used this location for years and will continue to do so.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sterling W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sara r.  |  Premières impressions 
Évaluation :
5

Yes I just wanted to say that the facilities was very clean and the personal was very informative to me about how the storage unit worked and exactly where my unit was and thatthat I would be able to get to the unit after hours.But I do need to contact them and do a walk through the facility and find out any information that would be very important to me and to the owners to.Thankyou again .

Debbie K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C.  |  Expérience générale 
Évaluation :
5

Everything was excellent, the employees, service, prices.. there was a dead mouse that destroyed my mattress topper in storage. Which wasn't a huge deal but it made everything smell really bad. But other than that highly highly recommend! :)

Summer T.  |  Expérience générale 
Évaluation :
1

Apparently random but repeated rate increases and, when my card failed, instead of a phone call to a customer who not only paid regularly but was set up to pay automatically, I got slapped with a fine. Treat people like people and you'll get loyal customers. Otherwise people will be glad, like we are, to walk away.

Jenifer F.  |  Expérience générale 
Évaluation :
3

Would rate much higher except for access to faculty. It's very confusing with all the demolition going on.

Ann Marie B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda k.  |  Expérience générale 
Évaluation :
5

Thx for all emergencies that arose during our arrival & departure. Always helpful & efficient. Merry Christmas

wendi v.  |  Expérience générale 
Évaluation :
3

The management was in array, I understand that it is hard to find good people to manage, but U-haul should do a little better finding people to do what they say and to lead by example. I was told I would be pro-rated for the move from one storage unit to another at the same facility. That never happened, and I was basically ignored. I will probably not ever use U-haul again unless it is the last resort.

Richard W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark b.  |  Premières impressions 
Évaluation :
2

i never used uhaul

kevin q.  |  Expérience générale 
Évaluation :
5

THE BEST STAFF EVER! Will be recommending this specific locations to everyone!

Steven L.  |  Premières impressions 
Évaluation :
3

only one staff member seemed to know what to do. Everyone was asking him questions while he was multitasking between phone calls, helping out customers, and his colleagues. Vontavious O'Neal was very helpful from the first time I walked into the Storage facility, a few months later and again he helped me out. Both visits he was multitasking and helping everyone. If in the future I need Uhaul services I would drive out of my way for his help.

Kim M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Summer T.  |  Premières impressions 
Évaluation :
3

The only reason this facility did not get an excellent is because they did not have the unit I reserved so I got stuck with 2 smaller units that cost me more money

jennifer C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LISA GAIL E.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Elijah E.  |  Expérience générale 
Évaluation :
3

Well I am part of a large business I needed to be billed and it was difficult getting signed up for that as my company requires a W9 filled out and it literally took months to get someone to do it and my storage unit was shut down a few times. I was receiving my invoices from that person also who again was no longer with you. This survey is coming to me from a manager who is no longer with your company, you'd think that would be updated the day the person left. .

Lori P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robin t.  |  Expérience générale 
Évaluation :
5

Glenn was fantastic! Appreciated all the help he provided us.

JON S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura M.  |  Premières impressions 
Évaluation :
5

Glenn was the best and does a fine job at his duties.

JUSTIN M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mellisa e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriana O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES FRANKLIN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy B.  |  Expérience générale 
Évaluation :
4

Everything was perfect only problem is confirmation on moving out I received email stating I owed money but it’s empty

Patti H.  |  Expérience générale 
Évaluation :
2

Trying to get into contact with someone was the worse experience of my life.

ROBERT K.  |  Expérience générale 
Évaluation :
4

Cost is a bit much, imho.

David H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allison T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tung T.  |  Premières impressions 
Évaluation :
2

Everything about this experience was frustrating. I was asked for a 2nd contact phone number, which I don't have because I only use a cell phone, so I gave my mother's. He then asked for an emergency contact number and had to give my stepmom's phone AND address. After he bumbled through the process, he asked me to pick a code and then said "Really?" after I gave him one. He handed me the paperwork after with no instructions. I had to ask him what my storage number was and where to go. He just pointed and I had to figure it out myself. The code I gave him also didn't work and had to go back to the office to get a temporary one since custom ones "don't work right away." I've stored stuff at other U-Haul locations and loved it... Very helpful staff and convenient equipment like rolling carts. But this place... let's just say I will only be there a month until I find better accommodations.

FELICIA M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA C.  |  Premières impressions 
Évaluation :
1

The U-Haul resevation person did not reserve my storage bin like we discuussed, by me renting a trailer I qualified for one month of free storage. When I got to the drop off center in Clinton, Tn to uinload my trailer, I didn't have a resevation and the person working at the Clinton location informed me that he was not going to give me the sized storage bin that I need for free. The service provider would oly give me the sized storage bin that he thought I needed, which I explained to him was not large enough to accomadate all of my belongings, he told me that he did not care and that it was. To makke a long story short I ended up with a storage bin that is way to small and I've had to find somewhere else to store my things.

Carey L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF C.  |  Expérience générale 
Évaluation :
5

That team at that location were professional experience and very friendly. Awesome staff.

Jeffery B.  |  Expérience générale 
Évaluation :
5

The service was wonderful and quick. I felt like they actually care about their customers

DUJUAN D.  |  Premières impressions 
Évaluation :
1

Worst experience I've ever had. The employees need a change in attitude. Never coming back and telling all my friends to NEVER go to this location!!!!!

Tara P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamikka P.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kesha V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA B.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jenna G.  |  Expérience générale 
Évaluation :
5

Very helpful people

Fred B.  |  Premières impressions 
Évaluation :
1

After driving 6 hours to get to the storage unit we were VERY displeased with how rude the guy was that helped us. I had reserved a unit but when I got there they said that they didn't have any available.. and only gave me one unit that was a 5x10 when I ordered a 10x10... clearly I needed a 10x10 because of the amount of room needed..But thankfully the owner was able to get everything straighten out for us. JASON IS AWESOME!!! Very thankful for him!

Tara P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lakeesha S.  |  Premières impressions 
Évaluation :
5

Helpful associates.

BABACAR T.  |  Premières impressions 
Évaluation :
4

Well Done U-haul Clinton Highway Team Now where's the pizza?

GEORGE J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tynecqua b.  |  Expérience générale 
Évaluation :
5

Please check the rodent traps in 1600 area. When I moved out the other day, I smelled dead animals. Other than that, thank you for excellence customer service! I will recommend you.

Lynne M.  |  Expérience générale 
Évaluation :
1

I would like to speak to upper management about this transaction

Dana B.  |  Expérience générale 
Évaluation :
5

Everything was do exceptional.

Dana B.  |  Premières impressions 
Évaluation :
2

The climate control wasn't worth the extra expense, as temps weren't well monitored-often too hot. My unit leaked during an especially heavy rain. Items mysteriously disappeared out of it & the lock would sometimes be turned backwards from the way I placed it. Since the new office & truck facility was built next door, it seemed that there were no cameras on the actual storage units, & a property next to it could have provided access over the fence due to the difference in ground levels. The price kept going up-most recently after UHaul advertised giving free storage to students (obviously at my expense).

Sherrie R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaz Maine A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eglael b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eglael b.  |  Premières impressions 
Évaluation :
4

Only negative thing I'll say is greeting was not on time, stood at counter for what seemed like awhile before I was greeted with two employees behind the counter.

R K W.  |  Premières impressions 
Évaluation :
5

Employees were friendly and helpful.

David H.  |  Expérience générale 
Évaluation :
5

Personnel was friendly and helpful. Unit was clean and easily accessible.

David H.  |  Premières impressions 
Évaluation :
5

I couldn't have asked for a better experience!

LAURA M.  |  Expérience générale 
Évaluation :
5

the guy that works full time and helped me is a great employee for the company

Eddie B.  |  Expérience générale 
Évaluation :
5

Very nice service

joseph r.  |  Expérience générale 
Évaluation :
5

I loved this facility... It was clean affordable and the Staff treated me like family. Also Kudos to Jason for his dynamic customer service skills! 

Trevis G.  |  Expérience générale 
Évaluation :
5

The location on Clinton Hwy in Knoxville has the greatest staff. Very helpful and friendly. I wouldn't think twice about using them again if needed.

Barbara B.  |  Expérience générale 
Évaluation :
4

The staff on Clinton Hwy were very helpful and friendly. Made my moving experience a little less stressful.

Barbara B.  |  Premières impressions 
Évaluation :
5

The Knoxville staff was excellent. They offered ice cold water. Jason stayed late in Knoxville while my brother and I finished up unloading the truck. Thank you Jason

Andrew B.  |  Premières impressions 
Évaluation :
5

Excellent service

James L.  |  Premières impressions 
Évaluation :
4

They were very helpful and courteous.

linda k.  |  Premières impressions 
Évaluation :
5

This is a great place to store your things - clean, safe, and with the most staff!

Kimberly R.  |  Expérience générale 
Évaluation :
5

Everyone at this location is so friendly and knowledgable. The manager always is a great help and extremely easy to work with.

Kimberly R.  |  Premières impressions 
Évaluation :
5

The staff very helpful and friendly I would rent from U-Haul again!!!!

Karen C.  |  Expérience générale 
Évaluation :
5

Good location and easy to navigate to the storage facility rooms

Erin r.  |  Expérience générale 
Évaluation :
5

I would highly recommend Uhaul for all your moving experiences!!

Charles B.  |  Premières impressions 
Évaluation :
5

This is a secure location with a very good staff.

miles k.  |  Expérience générale 
Évaluation :
4

Non

Cooper L.  |  Expérience générale 
Évaluation :
5

Nicole was very helpful and very professional in assisting me with my storage unit rental process.

Chris H.  |  Premières impressions 
Évaluation :
5

Everything was great !!!!

Karen C.  |  Premières impressions 
Évaluation :
4

This location is the BEST one I've EVER done business with over 30 years. I was locked inside the storage area once and it took SOME TIME b4 anyone could be reached to let me out. Improvement needed .

CYNTHIA L.  |  Expérience générale 
Évaluation :
5

Jason was AMAZING! He absolutely made the moving/storage experience easy and smooth. I would come back to this location, even though its not most convenient to where I live, because of him.

Megan M.  |  Expérience générale 
Évaluation :
5

Pick up was fast and simple. I got a trailer that looked like it was brand new, so I had no trouble making the 600 mile drive with it. Rental extensions and adding storage was also simple and easy!

Lindsey G.  |  Premières impressions 
Évaluation :
4

Staff was always courteous and helpful. Very friendly people. Excellent service à la clientèle.

Heather O.  |  Expérience générale 
Évaluation :
5

Best U-Haul crew in Knoxville Tennessee impeccable service

George J.  |  Premières impressions 
Évaluation :
5

Loved them

Jacqueline R.  |  Expérience générale 
Évaluation :
5

Move-in and rental equipment return was quick and efficient.

Paul D.  |  Premières impressions 
Évaluation :
5

Best experience I have ever had at a storage facility. The owner was very helpful and nice

HELEN S.  |  Premières impressions 
Évaluation :
5

Experience was great

janaya r.  |  Réservation 
Évaluation :
4

The staff is very helpful and always willing to help with most of our needs.

Virginia W.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful! The storage facility is clean. I would definitely recommend U-haul to a friend.

LAURA M.  |  Réservation 
Évaluation :
5

Merci!

PATRICIA D.  |  Expérience générale 
Évaluation :
2

There's a young lady who works there..very nice and very helpful..but there's an older grey haired gentelman that needs to retire..he is not pleasant. Time to retire.

Debra G.  |  Expérience générale 
Évaluation :
5

I had such an easy time renting from U-Haul. I was graced with a brand new truck, and everyone I encountered went over and above to help me out and answer my questions, I definitely recommend.

Lorin S.  |  Réservation 
Évaluation :
5

Staff went above and beyond to solve issue with storage. Merci.

Alan P.  |  Expérience générale 
Évaluation :
5

Jason helped us get what we needed so we could get on with our move. We asked about second hand furniture in the Knoxville area as well and he gave several great suggestions. Very friendly

Megan L.  |  Expérience générale 
Évaluation :
4

none

JOE L.  |  Expérience générale 
Évaluation :
3

The facility itself was fine and the unloading process for my Ubox was easy, but there was an older male staff member whose name I did not catch who was extremely rude. Jason was very nice though.

Aria T.  |  Expérience générale 
Évaluation :
5

The young man ,Assistant Manager, was very very helpful to me. He understands excellent customer service.

Donna M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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