Customer Reviews for U-Haul Moving & Storage at Clinton Hwy

5412 évaluations

4705 Clinton Hwy   Knoxville, TN 37912
(N Of I-640)

(865) 689-2211

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(865) 689-2211

4705 Clinton Hwy
Knoxville, TN 37912
(N Of I-640)

Services dans cet établissement :

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

ROSARIO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donnie P. 
Évaluation :
1

I returned truck at 7:00 am when they opened, girl walked up and said to leave truck there. I got out, offered her the contract, she said she didn't need it so I immediately called friend at 7:04 to come pick me up. After leaving town I received a bill for 20,00 $ for turning truck in after hours.

RANDY Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deresa H. 
Évaluation :
1

I believe that they over charged me. They are not very helpful at this location

Joyce H. 
Évaluation :
1

Tried to use the after hours app, cause I got to the location 20 mins after closing. Employee saw me trying use app and didnt stop to help n drove off

Bradford D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allison T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREVORMICHAEL S. 
Évaluation :
5

Have tentative reservation for move this summer! :0}

MAXYNE H. 
Évaluation :
5

Waited for over 45 minutes to get loaded up because of employees late or missing. Improve wait times would be a big help.

HOWARD W. 
Évaluation :
2

Service was very slow and unorganized. Checking in online made no difference.

Richard D. 
Évaluation :
5

Glenn was super busy but helped me out. He needs a raise!

Zachary A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA G. 
Évaluation :
1

Rude and overcharged.

JIM H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tung T.  |  Premières impressions 
Évaluation :
3

The guy that works at the counter has a big mouth and was so rude to every person he helped while I had to wait and to me also. I'm am so shocked he is employed by the company. I understand he is family but ill never go here again or ever refer anyone. He is bad bad business.

tim V. 
Évaluation :
5

Don't charge 20 $to check in a truck it's bullshit!!

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TUNG BACH T. 
Évaluation :
3

This location is a little confusing as there are two uhaul building side by side, but only one is for customers, and the lots are not connected by a driveway or parking lot.

ERIC S. 
Évaluation :
5

Gave me a great deal.very nice person and knows what you need or what you don't need ,I like that.

CHRISTOPHER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS R. 
Évaluation :
4

There is no one in the line when you arrive and yet it still takes them a few minutes to get to you. They would also take personal calls when they are helping you. That's very unprofessional. I own a painting business and I know how important the customer is to my business.

Jimmy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIN M. 
Évaluation :
5

Unexpected DIY drop off of trailer required heavy lift. No all customers could do this alone.

David W. 
Évaluation :
5

Thanks for the hard work & all that y'all do!👌😃

TONY C. 
Évaluation :
5

I would drive out of my way to be helped by Mr. Bullock again. He was very polite but had a great sense of humor and helped me and the other customers in the store with a smile. I went in to pick up an appliance dolly and left a customer for any future needs thanks to Mr. Bullock's personable interaction.

JOE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandon B. 
Évaluation :
5

We returned the truck after hours and it was an easy process. I would have liked to had gotten a return confirmation.

TINA L. 
Évaluation :
5

Have more people to serve customers when they come in. Both times I was there, a long line was formed. The person behind the counter was proficient and capable but needed help to get all the clients waited on quickly.

SHERRY L. 
Évaluation :
4

Need more people checking trucks back in when busy. There were 5 trucks waiting to check in and only one person doing it while other employees walked around. They should drop everything and pitch in when customer service is involved.

Dale B. 
Évaluation :
2

I was assured by phone that plenty of the sized trailers I needed would be available, then when I arrived I was told they were out. The trailer I ended up renting was not adequate for my needs. Luckily, the dealer selling me the lawnmower allowed me to borrow his trailer.

Ernest C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
4

The truck started with a half tank of gas but dropped a quarter of a tank as soon as I pulled out of the driveway. Why don't you keep all the trucks full so people know how much to replace it fairly? Warning lights said air pressure was low but attendant said it was ok. You can't call the store unless you hold for 20 minutes. I was impressed with the inventory at this location & the return area was well organized & under an awning in case of bad weather. Overall it was a good experience which hasn't always been the case with previous Uhaul rentals. Attendants were friendly & knowledgeable.

Cara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIAKATHALEE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ONDREJ D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA O. 
Évaluation :
4

Staff was very pleasant, vehicle windows could have been cleaned. Unfortunately we had to rent a larger truck to drive empty while we towed the trailer with the motorcycle in it. Again, Glenn was very professional to deal with

GARY LYNN R. 
Évaluation :
3

I rented a small truck for one day. I returned the truck after about 4,5 hours to the same location but the store was closed. The next morning I spoke with someone in the store to tell them the truck was already there. A few hours later I was charged for a second day. Of course I wasn't happy and had to make call after call to get answers as why I was doubled charged and get a refund.

KIMBERLY B. 
Évaluation :
5

Make sure that the equipment being rented can be reached. The initial rental trailer given to me was behind the trailer in the front. There was confusion at first but the UHaul service representative changed the number when we brought this to their attention.

TARREN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA L. 
Évaluation :
4

Friendly and quick service.

Sean O. 
Évaluation :
5

Quick

Edgar R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barbara H. 
Évaluation :
5

I was very happy with the service

ELLEN A. 
Évaluation :
5

This place hands down the best place to rent equipment. In past 10 years I moved several times between few states but this location is the most costumer friendly and have most helpful staff . I did have reservation for another location and walked there by mistake but they helped me to get my trailer and during return , it was so easy and quick that I didnt even stay in line . Shame on me to not remember the name of the 2 person helped me but lady and guy with glass should get reward for being that helpful .

farshad R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER W. 
Évaluation :
5

Friendly staff and extremely clean truck. It was a breeze from start to finish

Karen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY W. 
Évaluation :
4

Computer issues caused extended waits

Michael R. 
Évaluation :
5

Everything was great, I actually enjoyed my visit to the location today. The person who waited on me for pick up was very personable. It was a good experience.... moving stuff is not usually a good experience.... this location is great.

JAYSON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAREN C. 
Évaluation :
3

Very slow to respond.

Roy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMAD A. 
Évaluation :
1

No Comment Terrible Service

RHONDA W. 
Évaluation :
3

My order for the trailer requested was screwed up, I still got a trailer but it was a raggedy old trailer not what was expected.

NICHOLAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA B. 
Évaluation :
5

No a thing Great job

debbie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAQUESTA W. 
Évaluation :
5

Both gentlemen I had encountered with were very kind and helped and knew their position and maintained great customer service definitely will return to 4705 Clinton hwy location in the future

JACOB A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNICE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNICE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINALD M. 
Évaluation :
2

Everything about this experience was frustrating. I was asked for a 2nd contact phone number, which I don't have because I only use a cell phone, so I gave my mother's. He then asked for an emergency contact number and had to give my stepmom's phone AND address. After he bumbled through the process, he asked me to pick a code and then said "Really?" after I gave him one. He handed me the paperwork after with no instructions. I had to ask him what my storage number was and where to go. He just pointed and I had to figure it out myself. The code I gave him also didn't work and had to go back to the office to get a temporary one since custom ones "don't work right away." I've stored stuff at other U-Haul locations and loved it... Very helpful staff and convenient equipment like rolling carts. But this place... let's just say I will only be there a month until I find better accommodations.

FELICIA M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tasha S. 
Évaluation :
5

JD was awesome to work with. Friendly and informative. Everyone we've encountered here in the last month has been helpful. Total turn around from dealing with this location a year ago. Congrats

Richard M. 
Évaluation :
4

Very nice people and well maintained equipment

GALEN H. 
Évaluation :
3

no help

RICHARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly O. 
Évaluation :
5

The manager was amazing in Clinton Hwy. Super friendly. Give him a raise. Best uhaul customer service I have ever received.

Jason G. 
Évaluation :
5

Great experience, highly recommend U-box moving process.

Gregory F. 
Évaluation :
4

Pretty busy location while I was there. The employees we're doing a pretty good job multitasking but really they needed another person working there I think.

STEFANIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Idk because everyone was extremely helpful.

JODI P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BURT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAMAU K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CANDICE H. 
Évaluation :
5

The staff was very friendly. There were some issues with my payment and the representative Glenn stepped right in and took care of everything. Glenn was very professional and personable. Having great service like I received helps take the stress off a move.

Lindsay K. 
Évaluation :
5

you cant.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA C.  |  Premières impressions 
Évaluation :
5

Nancy was so helpful and pleasant. She really brightened my day.

AUDREY P. 
Évaluation :
1

The U-Haul resevation person did not reserve my storage bin like we discuussed, by me renting a trailer I qualified for one month of free storage. When I got to the drop off center in Clinton, Tn to uinload my trailer, I didn't have a resevation and the person working at the Clinton location informed me that he was not going to give me the sized storage bin that I need for free. The service provider would oly give me the sized storage bin that he thought I needed, which I explained to him was not large enough to accomadate all of my belongings, he told me that he did not care and that it was. To makke a long story short I ended up with a storage bin that is way to small and I've had to find somewhere else to store my things.

Carey L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN E. 
Évaluation :
1

Staff was rude and unprofessional. I waited 20 mins to check in..seems staff was more interested in talking about sports than checking me in.. I will not use this particular location again.

DENNIS S. 
Évaluation :
5

We were treated with professionalism from Nicole, JD & Glen. This is a top notch facility.

WILLIAM P. 
Évaluation :
2

Guy yells at me from the door, "You doin self checkout? I asked if that's what he preferred. He said Yea, that's great". Self checkout wouldn't upload photo of dashboard, so it couldn't be completed. Bang on door, guy say no problem, you're good, so I get charged an extra day because they show me checking in at 11:30 when I was there a 1/2 hour early. NO MORE UHAUL HERE!! That's for sure.

John G. 
Évaluation :
4

Put gas back in more than expected turned truck in before the next day and still get charged 100 no not kool

DANTIMIA G. 
Évaluation :
5

Everyone there was so great

BRENDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie M.  |  Expérience générale 
Évaluation :
5

The drop off location could not have been more friendly, but also as far away as possible from our location. It would have been much more convenient to have dropped off in West Knoxville, at any of the Uhaul locations. The inconveniences were many.

Dennis R. 
Évaluation :
5

Jd acted like a douchebag anytime we dealt with him but everyone else especially glenn was super helpful

MICHAEL S. 
Évaluation :
4

Na

Corey R. 
Évaluation :
5

Good job

Brent M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

Wouldn't change anything

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF C.  |  Expérience générale 
Évaluation :
5

That team at that location were professional experience and very friendly. Awesome staff.

Jeffery B.  |  Expérience générale 
Évaluation :
5

The service was wonderful and quick. I felt like they actually care about their customers

DUJUAN D.  |  Premières impressions 
Évaluation :
1

Worst experience I've ever had. The employees need a change in attitude. Never coming back and telling all my friends to NEVER go to this location!!!!!

Tara P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamikka P.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kesha V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA B.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jenna G.  |  Expérience générale 
Évaluation :
5

Very helpful people

Fred B.  |  Premières impressions 
Évaluation :
1

After driving 6 hours to get to the storage unit we were VERY displeased with how rude the guy was that helped us. I had reserved a unit but when I got there they said that they didn't have any available.. and only gave me one unit that was a 5x10 when I ordered a 10x10... clearly I needed a 10x10 because of the amount of room needed..But thankfully the owner was able to get everything straighten out for us. JASON IS AWESOME!!! Very thankful for him!

Tara P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lakeesha S.  |  Premières impressions 
Évaluation :
5

Helpful associates.

BABACAR T.  |  Premières impressions 
Évaluation :
4

Well Done U-haul Clinton Highway Team Now where's the pizza?

GEORGE J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tynecqua b.  |  Expérience générale 
Évaluation :
5

Please check the rodent traps in 1600 area. When I moved out the other day, I smelled dead animals. Other than that, thank you for excellence customer service! I will recommend you.

Lynne M.  |  Expérience générale 
Évaluation :
1

I would like to speak to upper management about this transaction

Dana B.  |  Expérience générale 
Évaluation :
5

Everything was do exceptional.

Dana B.  |  Premières impressions 
Évaluation :
2

The climate control wasn't worth the extra expense, as temps weren't well monitored-often too hot. My unit leaked during an especially heavy rain. Items mysteriously disappeared out of it & the lock would sometimes be turned backwards from the way I placed it. Since the new office & truck facility was built next door, it seemed that there were no cameras on the actual storage units, & a property next to it could have provided access over the fence due to the difference in ground levels. The price kept going up-most recently after UHaul advertised giving free storage to students (obviously at my expense).

Sherrie R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaz Maine A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eglael b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eglael b.  |  Premières impressions 
Évaluation :
4

Only negative thing I'll say is greeting was not on time, stood at counter for what seemed like awhile before I was greeted with two employees behind the counter.

R K W.  |  Premières impressions 
Évaluation :
5

Employees were friendly and helpful.

David H.  |  Expérience générale 
Évaluation :
5

Personnel was friendly and helpful. Unit was clean and easily accessible.

David H.  |  Premières impressions 
Évaluation :
5

I couldn't have asked for a better experience!

LAURA M.  |  Expérience générale 
Évaluation :
5

the guy that works full time and helped me is a great employee for the company

Eddie B.  |  Expérience générale 
Évaluation :
5

Very nice service

joseph r.  |  Expérience générale 
Évaluation :
5

I loved this facility... It was clean affordable and the Staff treated me like family. Also Kudos to Jason for his dynamic customer service skills! 

Trevis G.  |  Expérience générale 
Évaluation :
5

The location on Clinton Hwy in Knoxville has the greatest staff. Very helpful and friendly. I wouldn't think twice about using them again if needed.

Barbara B.  |  Expérience générale 
Évaluation :
4

The staff on Clinton Hwy were very helpful and friendly. Made my moving experience a little less stressful.

Barbara B.  |  Premières impressions 
Évaluation :
5

The Knoxville staff was excellent. They offered ice cold water. Jason stayed late in Knoxville while my brother and I finished up unloading the truck. Thank you Jason

Andrew B.  |  Premières impressions 
Évaluation :
5

Excellent service

James L.  |  Premières impressions 
Évaluation :
4

They were very helpful and courteous.

linda k.  |  Premières impressions 
Évaluation :
5

This is a great place to store your things - clean, safe, and with the most staff!

Kimberly R.  |  Expérience générale 
Évaluation :
5

Everyone at this location is so friendly and knowledgable. The manager always is a great help and extremely easy to work with.

Kimberly R.  |  Premières impressions 
Évaluation :
5

The staff very helpful and friendly I would rent from U-Haul again!!!!

Karen C.  |  Expérience générale 
Évaluation :
5

Good location and easy to navigate to the storage facility rooms

Erin r.  |  Expérience générale 
Évaluation :
5

I would highly recommend Uhaul for all your moving experiences!!

Charles B.  |  Premières impressions 
Évaluation :
5

This is a secure location with a very good staff.

miles k.  |  Expérience générale 
Évaluation :
4

Non

Cooper L.  |  Expérience générale 
Évaluation :
5

Nicole was very helpful and very professional in assisting me with my storage unit rental process.

Chris H.  |  Premières impressions 
Évaluation :
5

Everything was great !!!!

Karen C.  |  Premières impressions 
Évaluation :
4

This location is the BEST one I've EVER done business with over 30 years. I was locked inside the storage area once and it took SOME TIME b4 anyone could be reached to let me out. Improvement needed .

CYNTHIA L.  |  Expérience générale 
Évaluation :
5

Jason was AMAZING! He absolutely made the moving/storage experience easy and smooth. I would come back to this location, even though its not most convenient to where I live, because of him.

Megan M.  |  Expérience générale 
Évaluation :
5

Pick up was fast and simple. I got a trailer that looked like it was brand new, so I had no trouble making the 600 mile drive with it. Rental extensions and adding storage was also simple and easy!

Lindsey G.  |  Premières impressions 
Évaluation :
4

Staff was always courteous and helpful. Very friendly people. Excellent service à la clientèle.

Heather O.  |  Expérience générale 
Évaluation :
5

Best U-Haul crew in Knoxville Tennessee impeccable service

George J.  |  Premières impressions 
Évaluation :
5

Loved them

Jacqueline R.  |  Expérience générale 
Évaluation :
5

Move-in and rental equipment return was quick and efficient.

Paul D.  |  Premières impressions 
Évaluation :
5

Best experience I have ever had at a storage facility. The owner was very helpful and nice

HELEN S.  |  Premières impressions 
Évaluation :
5

Experience was great

janaya r.  |  Réservation 
Évaluation :
4

The staff is very helpful and always willing to help with most of our needs.

Virginia W.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful! The storage facility is clean. I would definitely recommend U-haul to a friend.

LAURA M.  |  Réservation 
Évaluation :
5

Merci!

PATRICIA D.  |  Expérience générale 
Évaluation :
2

There's a young lady who works there..very nice and very helpful..but there's an older grey haired gentelman that needs to retire..he is not pleasant. Time to retire.

Debra G.  |  Expérience générale 
Évaluation :
5

I had such an easy time renting from U-Haul. I was graced with a brand new truck, and everyone I encountered went over and above to help me out and answer my questions, I definitely recommend.

Lorin S.  |  Réservation 
Évaluation :
5

Staff went above and beyond to solve issue with storage. Merci.

Alan P.  |  Expérience générale 
Évaluation :
5

Jason helped us get what we needed so we could get on with our move. We asked about second hand furniture in the Knoxville area as well and he gave several great suggestions. Very friendly

Megan L.  |  Expérience générale 
Évaluation :
4

none

JOE L.  |  Expérience générale 
Évaluation :
3

The facility itself was fine and the unloading process for my Ubox was easy, but there was an older male staff member whose name I did not catch who was extremely rude. Jason was very nice though.

Aria T.  |  Expérience générale 
Évaluation :
5

The young man ,Assistant Manager, was very very helpful to me. He understands excellent customer service.

Donna M.  |  Expérience générale 
Non reviews have been submitted for this location.

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