Le client n'a pas laissé de commentaire.JAMES L.
Customer Reviews for U-Haul Moving & Storage at Clinton Hwy
Pour nous contacter
Knoxville, TN 37912
(N Of I-640)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.STEVEN K.
very positive experienceSteven M.
Le client n'a pas laissé de commentaire.John W.
On line registration made the rental easy and saved time.William P.
Glenn (I believe the site manager) and the entire staff were SO friendly, helpful, and professional. They were outstanding. I have nothing but good things to say about the entire experience. Will definitely use that location specifically moving forward. Great bunch of staffersâ€"I don't often fill out these sorts of surveys but they certainly deserve the recognition.AMELIA T.
Le client n'a pas laissé de commentaire.THOMAS R.
Le client n'a pas laissé de commentaire.Priscilla B.
Staff is very helpful and nice anytime I need to rent a truck or trailer I will always go thereTHOMAS P.
Le client n'a pas laissé de commentaire.ALYSA H.
Tried to check-in my tow dolly online when I returned equipment. After several failed attempts to check it in I called Uhaul... after 3 attempted calls and being left on hold for a total of an hour and a half I was unable to get a customer service representative that was able to check in the equipment... I gave up, left the equipment and hoped for the best. So from where I stand, they are great renting the equipment but if your returning equipment or have an issue, especially after hours, all I can say is good luck!!!!DAVID S.
Le client n'a pas laissé de commentaire.Adriana O. | Expérience générale
Staff at this location is great. Nice and welcoming.JOANN R.
Always have Glenn working!MARK Y.
Very friendly and helpful.Gary F.
I was moved from a different pickup location to this one without any notification. Pickup took forever and I was given a much larger truck than I needed, wanted, or reserved.TRAVIS S.
The guy running the inside was awesome! He was by himself, running two registers, answering and logging the returns back in all while maintaining a calm but friendly demeanor during a busy Saturday morning. I was impressed to say the least! I hope they hire on some more help soon but in the mean time, if you can't give this guy a raise, give him a pat on the back!Katherine S.
Have the truck ready and available for the time state in the reservation. My husband was called the night before and they stated they were giving him a bigger truck and to pick it up a different location for 9am instead of 7am. He shows up and no one is there except 2 other renters and they waited for over a half an hour. He ended up going to the first location and they were able to get him another truck but he got on the road 4 hours later than he was suppose to and therefore got the truck returned after business hours and got charged extra. He was driving from TN to Michigan and the larger truck cost him more in gas. No a good experience.Jason K.
Le client n'a pas laissé de commentaire.Ted W.
Worker showed up 40 minutes late, there was a group of people waiting. He joked to everybody â€œHow much money do I gotta give away this morningâ€ and talked about how inconveniencing us wasn't that big of a deal. He also got into a loud argument with another customer and talked trash about that customer to everyone else in line. The truck was dirty and had a dolly and moving bags inside (which I specifically did not order) that took up space and caused me to need another trip (why my mileage was over my estimate). I still haven't gotten my 50 $refund and frankly I shouldn't be charged for extra miles due to Uhaul wasting space in the truckMichael D.
Le client n'a pas laissé de commentaire.Travis W.
Very friendly and knowledgeable.Ryan P.
Le client n'a pas laissé de commentaire.JAMES FRANKLIN B. | Expérience générale
Le client n'a pas laissé de commentaire.John R.
Von did an excellent job with great, personal, customer when I returned the equipment. Thank you allTHEODORE H.
Le client n'a pas laissé de commentaire.Mike G.
The two gentleman who greeted me and started my rental were excellent. Very friendly, great customer service. We chatted about Texas and turned out he lived close to where I am from. Very pleasant experience.SUSAN S.
Le client n'a pas laissé de commentaire.Brandon P.
I'm being charged 81 $for a full tank refill if the truck when I received the truck it was only a quarter tank of fuel in it. So, I'm not understanding why I'm being charged to fill the truck up completely when that is not how I received it.CHRISTOPHER L.
The guys in the office were great, super accommodating. Will definitely use this location again and recommend to friends!KAREN G.
All of the employees were awesome.Kyle K.
Le client n'a pas laissé de commentaire.Jimmie K.
We had to wait close to an hour. The reservation was changed without informing us. The clerk took two returns (even though they were behind us in line) prior to working with us. The truck we received was larger than we requested and they were planning on charging us for that size (this was rectified). This, again, was not communicated to us and resulted in a higher gas price.MICHAEL B.
Le client n'a pas laissé de commentaire.joe P.
Nice people. Felt real sorry for us when we mentioned roaches. They explained they would work at dealing with the infested truck. Helpful in telling us what we should do next.Cameron R.
I came for a motorcycle trailer but they didn't have it on the lot so the said it may have gotten stolen. But anyway we got a different one and it wasn't bad at all..TINA C.
Le client n'a pas laissé de commentaire.Sarah D.
Le client n'a pas laissé de commentaire.Ryan P.
Even tho they were closed once I arrived it was a simple process to drop off the trailer. The only negative thing was I was on hold for 26 minutes and no one ever answered the phone.Michael S.
Le client n'a pas laissé de commentaire.darrel C.
Le client n'a pas laissé de commentaire.Mike B.
Le client n'a pas laissé de commentaire.TABITHA C.
The salesman didn't explain anything to me about the return of the truck. The truck was also missing a ramp which made moving experience very difficult.EWA P.
Le client n'a pas laissé de commentaire.THERESA W.
Le client n'a pas laissé de commentaire.Scott H.
Le client n'a pas laissé de commentaire.FOSTENA G.
Le client n'a pas laissé de commentaire.KENNETH J.
Le client n'a pas laissé de commentaire.Kenneth W.
Le client n'a pas laissé de commentaire.TIMOTHY L.
Scheduled to pick up truck at 10, didn't get it until 3, very poor management and communication.Lucas F.
Le client n'a pas laissé de commentaire.Missy C.
Le client n'a pas laissé de commentaire.Emory W.
The staff was friendly.CAROL J.
Le client n'a pas laissé de commentaire.WILLIAM W.
Glenn was amazing during the original process of renting me the truck, and went out of his way to make things happen on my schedule. When I returned the truck, a few hours later, Clay was quick to check it and professional about his job. JD was awesome in helping me to complete the entire transaction once I had returned the truck. The entire staff at this location were professional and made everything written great. Thank you!!!Lorri H.
I did try to call the location several times but never got an answer. It would have been better if I could have spoken to someone to talk to someone about the drop off time and location.Kaleb B.
Le client n'a pas laissé de commentaire.Michael M.
No need...JD and Nichole were oustanding and helped me tremendously get through two very stressfull moves...AWESOME folks to work with!!!!Joseph S.
Staff was very friendly and made the experience fast and easy!! Thanks Clinton Hwy Knoxville Staff!!!BRANDI L.
Have used this group several times in the past, they are always professional.MARIAN B.
Le client n'a pas laissé de commentaire.Caitlyn W.
Le client n'a pas laissé de commentaire.Rickshaunda M.
When I went in the store to pick up my truck I was told that my phone number was in the system under another customers name and that my truck was gone. I asked the sales rep how that was possible when I have had the same phone number for 10 years. He said I would have to take that up with National that he was the local guy. He told me that he could give me a truck but I had to have it back by 2. I told him that I needed it longer than that and he said well I guess you don't have a truck. When I told him I had a confirmed reservation and I needed to speak to someone at a higher level he suddenly was able to give me a truck. Later that day I received a call from another employee of this location wanting to speak to Rhonda. I once again explained to her that this has been my phone number for over 10 years and I don't know how Uhaul attached my number to Rhonda but I needed them to get it corrected. She was very nice and apologized for the issue. When I dropped the truck off the employee that checked me in was very nice. It was just the initial experience that would make me reluctant to recommend this I location. Merci.RHONDA R.
Le client n'a pas laissé de commentaire.NATHAN C.
Le client n'a pas laissé de commentaire.randy R.
Always great serviceBOBBY P.
The gentleman that helped us was extremely helpful and was running short handed that day. He was professional and excellent! Best experience for a rental from Uhaul and it was because of this employee.Nicholas W.
Le client n'a pas laissé de commentaire.LAURA R.
The beginning process sucked because the location I was needing the truck from didn't have my truck and sent me to Knoxville which was 23 minutes from where I needed it to be. Nbd but then they didn't have my truck either so I had to wait but the staff totally took care of us and made me feel good by the time we left.Jean J.
Le client n'a pas laissé de commentaire.JEFFREY B.
Le client n'a pas laissé de commentaire.MICHAEL R.
Le client n'a pas laissé de commentaire.THOMAS M.
Le client n'a pas laissé de commentaire.Jeremy B. | Expérience générale
Everything was perfect only problem is confirmation on moving out I received email stating I owed money but it’s emptyPatti H. | Expérience générale
Trying to get into contact with someone was the worse experience of my life.ROBERT K. | Expérience générale
Le client n'a pas laissé de commentaire.MONIQUE B.
Very nice staffScott M.
Le client n'a pas laissé de commentaire.THOMAS B.
The staff were unprofessional and inefficient. Also I completed the reservation online, received a quote and thought all I needed was keys. Instead I had to go through the entire reservation process again, and somehow my quote became 100 $more than when I completed it online.Stephen M.
The truck was below empty on pickup. I think one more staff person would have been helpful to speed up customer service a littleJames H.
Le client n'a pas laissé de commentaire.LASHAUNDA C.
Le client n'a pas laissé de commentaire.Cecil C.
Le client n'a pas laissé de commentaire.David K.
The gentlemen (Aaron Nolan) that checked our U-Haul truck in at the Knoxville location was very nice and friendly. He made us feel welcome and part of the U-Haul family, especially after a stressful drive from Sugar Mountain, N.C. Thank you again to Aaron Nolan.Michael D.
Le client n'a pas laissé de commentaire.ERNEST C.
Le client n'a pas laissé de commentaire.WESTON S.
Nothing I can think of.Timothy D.
I was treated very well thanksFRANCISCO M.
Excellent....nothing to improve.Paula D.
Le client n'a pas laissé de commentaire.LOUIS C.
I Left a 10,00 $ Unopened Roll of Quarters Inside the truck on the Dash And the U-Haul Man Who Checked the truck in Didn't Bother to Mention it.GEORGE J.
Le client n'a pas laissé de commentaire.Heather G.
Le client n'a pas laissé de commentaire.JOHN M.
The truck's engine light came on and it started to make loud sounds as if the engine was going to blow out. It seems that they do not take care of their equipment. I knew it was going to be a problem when they did not have the size truck that I originally reserved. This is the second time I've had an issue with uhaul and for them to not be mindful of the customer safety is an indication that I don't need to do business with them any more.CHANTRELL S.
Le client n'a pas laissé de commentaire.Ty P.
Le client n'a pas laissé de commentaire.Alicen G.
The guy working that morning (Glenn, I think) was as good of a representative of U-Haul that I've witnessed.PARIS C.
Le client n'a pas laissé de commentaire.JAMES W.
Le client n'a pas laissé de commentaire.rich S.
Le client n'a pas laissé de commentaire.Mark W.
Super helpful and. Our tepid staff! We have NO complaints at all with Uhaul. A great experience beginning to endmichelle S.
Dropping off a trailer "not in the system" could be a challenge, but Glenn Bullock understood the situation and that I would not have paperwork and return information. Instead of turning me away, he clicked and called and confirmed all was good. Two other employees in the yard helpfully disconnected the trailer and sent me on my way. Again, Excellent service. Happy customer, will rent again!!David W.
Nothing everything was spot onTimothy H.
Le client n'a pas laissé de commentaire.Charles L.
Cost is a bit much, imho.David H. | Expérience générale
Le client n'a pas laissé de commentaire.Allison T. | Expérience générale
Le client n'a pas laissé de commentaire.Tung T. | Premières impressions
Everything about this experience was frustrating. I was asked for a 2nd contact phone number, which I don't have because I only use a cell phone, so I gave my mother's. He then asked for an emergency contact number and had to give my stepmom's phone AND address. After he bumbled through the process, he asked me to pick a code and then said "Really?" after I gave him one. He handed me the paperwork after with no instructions. I had to ask him what my storage number was and where to go. He just pointed and I had to figure it out myself. The code I gave him also didn't work and had to go back to the office to get a temporary one since custom ones "don't work right away." I've stored stuff at other U-Haul locations and loved it... Very helpful staff and convenient equipment like rolling carts. But this place... let's just say I will only be there a month until I find better accommodations.FELICIA M. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT G. | Expérience générale
Le client n'a pas laissé de commentaire.VICTORIA C. | Premières impressions
The U-Haul resevation person did not reserve my storage bin like we discuussed, by me renting a trailer I qualified for one month of free storage. When I got to the drop off center in Clinton, Tn to uinload my trailer, I didn't have a resevation and the person working at the Clinton location informed me that he was not going to give me the sized storage bin that I need for free. The service provider would oly give me the sized storage bin that he thought I needed, which I explained to him was not large enough to accomadate all of my belongings, he told me that he did not care and that it was. To makke a long story short I ended up with a storage bin that is way to small and I've had to find somewhere else to store my things.Carey L. | Premières impressions
Le client n'a pas laissé de commentaire.Jamie M. | Expérience générale
Le client n'a pas laissé de commentaire.JEFF C. | Expérience générale
That team at that location were professional experience and very friendly. Awesome staff.Jeffery B. | Expérience générale
The service was wonderful and quick. I felt like they actually care about their customersDUJUAN D. | Premières impressions
Worst experience I've ever had. The employees need a change in attitude. Never coming back and telling all my friends to NEVER go to this location!!!!!Tara P. | Expérience générale
Le client n'a pas laissé de commentaire.Tamikka P. | Premières impressions
Le client n'a pas laissé de commentaire.Kesha V. | Expérience générale
Le client n'a pas laissé de commentaire.YOLANDA B. | Expérience générale
Le client n'a pas laissé de commentaire.Jenna G. | Expérience générale
Very helpful peopleFred B. | Premières impressions
After driving 6 hours to get to the storage unit we were VERY displeased with how rude the guy was that helped us. I had reserved a unit but when I got there they said that they didn't have any available.. and only gave me one unit that was a 5x10 when I ordered a 10x10... clearly I needed a 10x10 because of the amount of room needed..But thankfully the owner was able to get everything straighten out for us. JASON IS AWESOME!!! Very thankful for him!Tara P. | Premières impressions
Le client n'a pas laissé de commentaire.Stacy P. | Premières impressions
Le client n'a pas laissé de commentaire.Lakeesha S. | Premières impressions
Helpful associates.BABACAR T. | Premières impressions
Well Done U-haul Clinton Highway Team Now where's the pizza?GEORGE J. | Premières impressions
Le client n'a pas laissé de commentaire.tynecqua b. | Expérience générale
Please check the rodent traps in 1600 area. When I moved out the other day, I smelled dead animals. Other than that, thank you for excellence customer service! I will recommend you.Lynne M. | Expérience générale
I would like to speak to upper management about this transactionDana B. | Expérience générale
Everything was do exceptional.Dana B. | Premières impressions
The climate control wasn't worth the extra expense, as temps weren't well monitored-often too hot. My unit leaked during an especially heavy rain. Items mysteriously disappeared out of it & the lock would sometimes be turned backwards from the way I placed it. Since the new office & truck facility was built next door, it seemed that there were no cameras on the actual storage units, & a property next to it could have provided access over the fence due to the difference in ground levels. The price kept going up-most recently after UHaul advertised giving free storage to students (obviously at my expense).Sherrie R. | Expérience générale
Le client n'a pas laissé de commentaire.Jaz Maine A. | Expérience générale
Le client n'a pas laissé de commentaire.eglael b. | Expérience générale
Le client n'a pas laissé de commentaire.eglael b. | Premières impressions
Only negative thing I'll say is greeting was not on time, stood at counter for what seemed like awhile before I was greeted with two employees behind the counter.R K W. | Premières impressions
Employees were friendly and helpful.David H. | Expérience générale
Personnel was friendly and helpful. Unit was clean and easily accessible.David H. | Premières impressions
I couldn't have asked for a better experience!LAURA M. | Expérience générale
the guy that works full time and helped me is a great employee for the companyEddie B. | Expérience générale
Very nice servicejoseph r. | Expérience générale
I loved this facility... It was clean affordable and the Staff treated me like family. Also Kudos to Jason for his dynamic customer service skills! Trevis G. | Expérience générale
The location on Clinton Hwy in Knoxville has the greatest staff. Very helpful and friendly. I wouldn't think twice about using them again if needed.Barbara B. | Expérience générale
The staff on Clinton Hwy were very helpful and friendly. Made my moving experience a little less stressful.Barbara B. | Premières impressions
The Knoxville staff was excellent. They offered ice cold water. Jason stayed late in Knoxville while my brother and I finished up unloading the truck. Thank you JasonAndrew B. | Premières impressions
Excellent serviceJames L. | Premières impressions
They were very helpful and courteous.linda k. | Premières impressions
This is a great place to store your things - clean, safe, and with the most staff!Kimberly R. | Expérience générale
Everyone at this location is so friendly and knowledgable. The manager always is a great help and extremely easy to work with.Kimberly R. | Premières impressions
The staff very helpful and friendly I would rent from U-Haul again!!!!Karen C. | Expérience générale
Good location and easy to navigate to the storage facility roomsErin r. | Expérience générale
I would highly recommend Uhaul for all your moving experiences!!Charles B. | Premières impressions
This is a secure location with a very good staff.miles k. | Expérience générale
NonCooper L. | Expérience générale
Nicole was very helpful and very professional in assisting me with my storage unit rental process.Chris H. | Premières impressions
Everything was great !!!!Karen C. | Premières impressions
This location is the BEST one I've EVER done business with over 30 years. I was locked inside the storage area once and it took SOME TIME b4 anyone could be reached to let me out. Improvement needed .CYNTHIA L. | Expérience générale
Jason was AMAZING! He absolutely made the moving/storage experience easy and smooth. I would come back to this location, even though its not most convenient to where I live, because of him.Megan M. | Expérience générale
Pick up was fast and simple. I got a trailer that looked like it was brand new, so I had no trouble making the 600 mile drive with it. Rental extensions and adding storage was also simple and easy!Lindsey G. | Premières impressions
Staff was always courteous and helpful. Very friendly people. Excellent service à la clientèle.Heather O. | Expérience générale
Best U-Haul crew in Knoxville Tennessee impeccable serviceGeorge J. | Premières impressions
Loved themJacqueline R. | Expérience générale
Move-in and rental equipment return was quick and efficient.Paul D. | Premières impressions
Best experience I have ever had at a storage facility. The owner was very helpful and niceHELEN S. | Premières impressions
Experience was greatjanaya r. | Réservation
The staff is very helpful and always willing to help with most of our needs.Virginia W. | Expérience générale
The staff was very friendly and helpful! The storage facility is clean. I would definitely recommend U-haul to a friend.LAURA M. | Réservation
Merci!PATRICIA D. | Expérience générale
There's a young lady who works there..very nice and very helpful..but there's an older grey haired gentelman that needs to retire..he is not pleasant. Time to retire.Debra G. | Expérience générale
I had such an easy time renting from U-Haul. I was graced with a brand new truck, and everyone I encountered went over and above to help me out and answer my questions, I definitely recommend.Lorin S. | Réservation
Services supplémentaires à cet emplacement
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