Customer Reviews for U-Haul Moving & Storage at Clinton Hwy

5832 évaluations

4705 Clinton Hwy   Knoxville, TN 37912
(N Of I-640)

(865) 689-2211

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(865) 689-2211

4705 Clinton Hwy
Knoxville, TN 37912
(N Of I-640)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT R. 
Évaluation :
5

The gentleman who helped me was extremely friendly and knowledgeable. He explained everything fully and made the experience smooth.

Ashley S. 
Évaluation :
5

Staff was friendly and professional made pick up and drop off very easy.

PAMELA W. 
Évaluation :
5

Great job guys! I appreciate your help!

Brandon M. 
Évaluation :
3

Well I am part of a large business I needed to be billed and it was difficult getting signed up for that as my company requires a W9 filled out and it literally took months to get someone to do it and my storage unit was shut down a few times. I was receiving my invoices from that person also who again was no longer with you. This survey is coming to me from a manager who is no longer with your company, you'd think that would be updated the day the person left. .

Lori P.  |  Expérience générale 
Évaluation :
1

Next time tell people you're going to charge them for just holding the key. i said i didn't need the truck until sunday and was only checking in to make sure everything was good to go. The employee there could have had the decency of telling me that i would be charged for every day i had the key rather than screwing me over on the rates. i won't be using uhaul ever again

Gabriella Y. 
Évaluation :
5

Manager was awesome!

Grant P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robin t.  |  Expérience générale 
Évaluation :
5

Extremely friendly and helpful staff. I will definitely use them again when I have rental needs!

JEFFERY W. 
Évaluation :
5

Customer service guys were awesome, very friendly and helpful.

PATRICK ALAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK Y. 
Évaluation :
1

Be more professional at the desk to each customer. Exclude inappropriate language and don't blatantly lie in what you promise your customer by not following through on the billing portion of the interaction.

JOSHUA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CURTIS L. 
Évaluation :
2

They marked the wrong mileage on my rental. What should have been 12-15 miles turned out to be 99 miles. Rented it for less than 2 hours and it overcharged me close to 75 $

RUSSELL C. 
Évaluation :
5

There were 3 men working, they were very competent, which frankly is not the usual case in most locations. They toke care of me as soon as was possible, making sure I knew that they saw I was needing service. They got me in and out quickly at the same time making some safety adjustments to make sure I would be safe. Please recognize them as they have no idea I am writing you. Thank you Gary Wright

GARY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DACEY R. 
Évaluation :
4

The truck was clean and ready on time.

JERRY R. 
Évaluation :
5

The employees were outstanding. Both gentlemen were helpful and friendly. I would recommend the Clinton highway U-Haul to anyone.

ASHLEY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KELLY R. 
Évaluation :
5

Very efficient and personnel was very helpful.

PHILIP S. 
Évaluation :
3

There were four young men working when I arrived. I had to approach one of them to assist me As none of them were waiting on anyone. I also did not like conversations between two employees about a customer that just left. It was very inappropriate and not professional.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS S. 
Évaluation :
5

Hello, I'm responding to your bill for fuel, I filled the truck up to the level that it was at when I picked it up. The problem you have is that your return area is on an angle and not level. If the truck had been parked the other direction it would have read past full. Please see the attached picture I took before I handed the keys over, note the mileage reflects the exact milage of return. I also used it for less miles than you charged me, do I get a refund for unused miles? Thanks for your help with this matter. Have a blessed day Michael Bowling

MICHAEL B. 
Évaluation :
5

After a hiccup with pick up Von treated me like a Queen! Pick up was easy and equipment was as expected. Merci!

ROBIN G. 
Évaluation :
5

The doors of the cab of the truck leaked. Both recessed door handles were half full of standing water. Other than that everything was great.

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE T. 
Évaluation :
5

The customer service is what really stunk. The guy at counter was rude.

ANTHONY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY L. 
Évaluation :
5

Everything was on point

KATRINA J. 
Évaluation :
5

Great employee! Great service !

THOMAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY M. 
Évaluation :
1

I rented a 15 ft truck at 29,95 $ a day @ . 79 a mile. They fraudulently charged me 198,00 $ dollars. This not acceptable. No receipt issued, not returning my calls. They will return my call once I dispute this charge with my bank. As well I will have my attorney get my money. #thieves

Dean M. 
Évaluation :
2

The employees did not want to stop talking long enough to go and inspect the vehicle with me prior to my trip. They simply handed me the keys and told me where it was parked. Upon returning the equipment, they told me to leave the keys and they would email the receipt, again neglecting to do an inspection while I was there.

TIMOTHY T. 
Évaluation :
5

The general manager here I forgot his name was very helpful and nice and just made everything better after all the problems we had with the 1-800 number but overall this U-Haul experience was a 4 because of customer service and just the lack of communication between everything.

logan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC SCOTT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy A. 
Évaluation :
5

All the workers are so helpful. My second experience with this location and I will definitely come back next time as well! Glenn runs with a fantastic staff!

LISA W. 
Évaluation :
2

Staff was very unorganized and unprofessional

Rickey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
3

When I went to dropmy key off the lock box was wide open. Was not locked I took pictures of it I took pictures of the key so you guys ain't trying to sue me if someone steals your truck whoever it was they close did not lock it and it was hanging open.

AARON W. 
Évaluation :
2

The truck that was rented to me was subpar it had no air conditioning The back sliding door was broken The steering was too loose made the truck wander too much The light the headlights didn't work they kept cutting out couldn't drive it at night it was just a poor quality truck for the money I spent

Shawn H. 
Évaluation :
5

The truck I had would not reverse up our driveway, which is a slight incline. The check engine light was on and the tire pressure light was on, we also kept seeing the warning that the passenger door was open, even thought it wasn't. The staff at the Clinton Hwy location were great though, just the truck needed some service.

KIMBERLY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA GAIL E. 
Évaluation :
1

Overcharged for mileage. I drove over the entire trip in my pickup that I used with the truck. It showed a mere 19,5 miles used. I was charged for 145 miles. The manager told me to just leave the key in the truck and I was good to go. I'm very angry that this happened. NEVER AGAIN!

ROBERT F. 
Évaluation :
5

I'm so thankful for everything they helped me with yesterday. They made a hectic day a little less stressful. Thank you for all your help. Everything was clean and Well-maintained. The only issue I had was the unit they put me in was already taken and the computer system said that it was available. So getting your systems fixed might be a great idea!

Valerie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AQILAH A. 
Évaluation :
5

From the time I made my reservation your employee named Dahl was very respectful and informative about my reservation. I would give him + 11 out of 10! You need more employees like him.

JUDITH S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROMELA S. 
Évaluation :
5

Staff made my return painless. I was in and out in less than 5min.

Lyndon J. 
Évaluation :
5

This location had tons of equipment so I will use it anytime I need a truck or trailer. Easy access as well.

Stephen D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEREMY J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AUSTIN T. 
Évaluation :
5

Glenn was fantastic! Appreciated all the help he provided us.

JON S.  |  Expérience générale 
Évaluation :
5

The employees were knowledgeable, fun, friendly and a pleasure to do business with. The van itself just reeked of cigarette smoke. I had to run an essential diffuser in it for 24 hours before I could put any possessions in it.

Sarah T. 
Évaluation :
3

Returned truck after hours and key drop off box was broken. Had to return next morning just to return keys.

David K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PRISCILLARUTH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Silver Mountain C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELVIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL W. 
Évaluation :
5

Great service

KAREN C. 
Évaluation :
5

This was a hassle free drop off including being allowed to return the trailer early so we did not have to detach it to unload the reattach it again to return it. This location made it easier for us by receiving the trailer early.

ROBERT B. 
Évaluation :
4

Make sure calls are answered.

SYDNEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
3

check them in when they arrive not when you feel like it chargeing people for extra days

JOSHUA A. 
Évaluation :
5

Good service. Nice people.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK K. 
Évaluation :
3

I've always assumed what the clerk says is true based the equipment because it usually is. This last trip the fuel tank wasn't full and there was damage that wasn't in the photos online. I also had a difficult time checking the equipment in online when I returned which led to a phone call that I was on hold for over an hour. My worst Uhaul experience to date

SHAWN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
5

No complaints. The process was quick and easy. The gentleman who assisted us was professional and pleasant.

John S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles T. 
Évaluation :
4

We waited a while at drop and pick up before being helped. The staff seemed a little disorganized but everyone was friendly and we have no real complaints. We got exactly what we were looking for at half the price of the dealership.

Kate L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY M. 
Évaluation :
2

Had to wait over 30 min looking for someone to help check out the truck. The truck was very dirty inside. After waiting so long to get the keys, the salesperson took a three min call and asked us to wait a min. No apology for waiting time. I think so of it was cause by short staff.

PAUL C. 
Évaluation :
5

Very friendly staff, easy to book online

KIMBERLY E. 
Évaluation :
4

Had to switch trailer because tires were balded

Gary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT E. 
Évaluation :
5

Great customer service!!! Friendly staff all seem to be working together to make their business grow and be successful.

JAMES C. 
Évaluation :
5

1st week rental was excellent newer truck. 2nd week rental was an older unit which did the job ok but needed attention: loose mirrors, very dim headlights, no hazard lights, cargo light was odd - had to leave driver door open in order to work.

KURT H. 
Évaluation :
5

Everything went very smoothly. This is the second time we have rented from this location and both times we have been very pleased. Moving kiddos to and from college is never easy, but when you have the ability to rent the proper equipment it is better.

TERESA W. 
Évaluation :
5

Was charged 46,75 $ fuel charge. Truck wasn't full when I left. I put 6,71 gallons-20,15 $ in tank before returning. With a 30 mile use, how can it use that much gas. That's 4,46 miles per gallon. Please review

RICHARD D. 
Évaluation :
5

Good bunch of people working there

ROBERT K. 
Évaluation :
5

Glenn was very helpful and a pleasure to work with.

RONALD K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Burt R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME G. 
Évaluation :
5

The entire experience was superior!

BRIAN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

The workers at the front desk was excellent!!!! The Best !!!

LATETHIA G. 
Évaluation :
1

I was overcharged on the fuel they marked the fuel way higher than it was. The guy behind the counter was new unfortunately but the manger did not help. I waited for 50 minutes before I left with the truck.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aarin D. 
Évaluation :
5

Glenn was the best and does a fine job at his duties.

JUSTIN M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mellisa e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriana O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES FRANKLIN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy B.  |  Expérience générale 
Évaluation :
4

Everything was perfect only problem is confirmation on moving out I received email stating I owed money but it’s empty

Patti H.  |  Expérience générale 
Évaluation :
2

Trying to get into contact with someone was the worse experience of my life.

ROBERT K.  |  Expérience générale 
Évaluation :
4

Cost is a bit much, imho.

David H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allison T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tung T.  |  Premières impressions 
Évaluation :
2

Everything about this experience was frustrating. I was asked for a 2nd contact phone number, which I don't have because I only use a cell phone, so I gave my mother's. He then asked for an emergency contact number and had to give my stepmom's phone AND address. After he bumbled through the process, he asked me to pick a code and then said "Really?" after I gave him one. He handed me the paperwork after with no instructions. I had to ask him what my storage number was and where to go. He just pointed and I had to figure it out myself. The code I gave him also didn't work and had to go back to the office to get a temporary one since custom ones "don't work right away." I've stored stuff at other U-Haul locations and loved it... Very helpful staff and convenient equipment like rolling carts. But this place... let's just say I will only be there a month until I find better accommodations.

FELICIA M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA C.  |  Premières impressions 
Évaluation :
1

The U-Haul resevation person did not reserve my storage bin like we discuussed, by me renting a trailer I qualified for one month of free storage. When I got to the drop off center in Clinton, Tn to uinload my trailer, I didn't have a resevation and the person working at the Clinton location informed me that he was not going to give me the sized storage bin that I need for free. The service provider would oly give me the sized storage bin that he thought I needed, which I explained to him was not large enough to accomadate all of my belongings, he told me that he did not care and that it was. To makke a long story short I ended up with a storage bin that is way to small and I've had to find somewhere else to store my things.

Carey L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF C.  |  Expérience générale 
Évaluation :
5

That team at that location were professional experience and very friendly. Awesome staff.

Jeffery B.  |  Expérience générale 
Évaluation :
5

The service was wonderful and quick. I felt like they actually care about their customers

DUJUAN D.  |  Premières impressions 
Évaluation :
1

Worst experience I've ever had. The employees need a change in attitude. Never coming back and telling all my friends to NEVER go to this location!!!!!

Tara P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamikka P.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kesha V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA B.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jenna G.  |  Expérience générale 
Évaluation :
5

Very helpful people

Fred B.  |  Premières impressions 
Évaluation :
1

After driving 6 hours to get to the storage unit we were VERY displeased with how rude the guy was that helped us. I had reserved a unit but when I got there they said that they didn't have any available.. and only gave me one unit that was a 5x10 when I ordered a 10x10... clearly I needed a 10x10 because of the amount of room needed..But thankfully the owner was able to get everything straighten out for us. JASON IS AWESOME!!! Very thankful for him!

Tara P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lakeesha S.  |  Premières impressions 
Évaluation :
5

Helpful associates.

BABACAR T.  |  Premières impressions 
Évaluation :
4

Well Done U-haul Clinton Highway Team Now where's the pizza?

GEORGE J.  |  Premières impressions 
Évaluation :
4

Only negative thing I'll say is greeting was not on time, stood at counter for what seemed like awhile before I was greeted with two employees behind the counter.

R K W.  |  Premières impressions 
Évaluation :
5

Excellent service

James L.  |  Premières impressions 
Évaluation :
4

They were very helpful and courteous.

linda k.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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