Évaluations des clients U-Haul Moving & Storage at Collins & Green

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Collins & Green

Cote générale :

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Angela G. | Premières impressions |
Évaluation :

Very nice and overall good place

Patricia E. | Expérience générale |
Évaluation :

Rachel gave me outstanding service! She was genuinely concerned about UHAUL/company customer service and went the EXTRA MILE! She gets an A+++! Thanks, Rachel!

Andrew J. | Premières impressions |
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My local Uhaul is awesome!

Kristin S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

AALIYAH D.
Évaluation :

Le client n'a pas laissé de commentaire.

Jacqueline L.
Évaluation :

Warren and Lynda were outstanding and made this transition so easy. Thank you

ANGEL F.
Évaluation :

Very friendly, professional....

Rene K.
Évaluation :

The service was excellent. I returned the equipment two hours later and they didn't charge me for that. It was excellent.

Anissa M.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher M.
Évaluation :

The lady I talked to at first was difficult to communicate with. I don't know if it was my mask or my voice that was the issue or if she was having some hearing issues, but it was frustrating. The gentleman I met later was very nice and no issues communicating.

Natasher W.
Évaluation :

Le client n'a pas laissé de commentaire.

Tricia T.
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Le client n'a pas laissé de commentaire.

Patricia E.
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Le client n'a pas laissé de commentaire.

Ashton S.
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Le client n'a pas laissé de commentaire.

Juwan W.
Évaluation :

They need to keep their word and not steal money from paying customers and be professional.

Daniel C.
Évaluation :

Was difficult to return to a "legal" parking spot - and no number to call if there were difficulties.

Menique M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Natasher W.
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Le client n'a pas laissé de commentaire.

Carolyn T.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER P.
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Le client n'a pas laissé de commentaire.

Marion D.
Évaluation :

My first visit to this location was a wonderful experience. Rachel Powell assisted me and she was so accommodating, helpful, kind and informative. I met two other women there before meeting Rachel and they to were very friendly also. They just need to continue with the great service. Thank you

Dana T.
Évaluation :

It exceeded all our expectations. Customer Service was excellent. We would rent from this location again.

Daisy T.
Évaluation :

Super quick, informative, and great customer service.

LORETTA F.
Évaluation :

Continue the GREAT customer service 🙂

CYNTHIA N. | Premières impressions |
Évaluation :

Very clean and nice place and staff always helpful

Patrick G. | Online Move In |
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Everything is going well so far. The process has been easy. The site staff are friendly.

Jermarlin B.
Évaluation :

The rude csr put a time limit on my booking. You should always give more options first. Also she ask way too many questions when your younger.

Virginia J.
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Le client n'a pas laissé de commentaire.

ANNA J.
Évaluation :

The people running this location made racial comments to me about how black and white photos on Driver licenses benefit the black community because you can't discern facial features. I was extremely upset by this comment and witnessed rudeness by this employee to a customer Of color.

Anthony D.
Évaluation :

Le client n'a pas laissé de commentaire.

Taihita B.
Évaluation :

The gentleman working was pleasant and matter of fact. The lady there was just plain rude. I walked in and without even an acknowledgement or glance was dismissed and told to wait for the gentleman who had literally just walked out the door. Then moments later another customer walked in and she too was totally ignored. She then asked if she was able to reserve a truck and which the response was you'll need to wait. After waiting about 15 minutes, the gentleman entered and began assisting me. She then abrupt and rudely motioned for the young lady after making her wait. And with the way she handled the young lady, she should have just waited for the gentleman or left. The only other issue was, I didn't get the dolly requested and had to drive back in my personal vehicle to retrieve to avoid additional miles and gas.

Dwight T.
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Le client n'a pas laissé de commentaire.

Porsha T.
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Le client n'a pas laissé de commentaire.

Dayna M.
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Nothing! The two workers inside were incredibly helpful and really helped me with the truck and getting everything done.

Samuel R.
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Le client n'a pas laissé de commentaire.

Valentina K.
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Le client n'a pas laissé de commentaire.

Bronshay C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Nicholas W.
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Le client n'a pas laissé de commentaire.

Kathryn P.
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Le client n'a pas laissé de commentaire.

Daniel A.
Évaluation :

I will NEVER patronage to this location again! A lady by the name of Lynda Walter was rude and disrespectful. I walked in with my son, and without so much of a pleasant salutation, she immediately asked why my boy wasn't wearing a mask. Really? Is this how U-Haul conducts itself with its customers? You're going to ask why my son isn't wearing a mask? Well, BY LAW, a mask is NOT required for ANY child under the age of 10. My son is 8. I told her as much. So... instead of politely responding in the affirmative, she instead responds (I'm paraphrasing) something to the tune of “of course he isn't.” Now the last time I checked, following the LAW and keeping a “safe” distance was at minimum an acceptable act. I am thoroughly disappointed with U-Haul. Totally unacceptable response from a customer service agent. If she has a problem with him not wearing a mask, then ask me to leave or maybe look up the state law and educate one self instead of assuming incorrectly and then rudely taking out your displeasure with the customer. Not to mention, this is the 3rd U-Haul I've rented this year and it was by far the worst condition. This is probably not the locations fault, but worth mentioning. She doesn't need a reprimand. But she does need to be educated on the law and proper treatment of customers, ESPECIALLY children. Totally disgusted.

Lakeisha S.
Évaluation :

Mobile app takes too long to check in.

Julie H. | Expérience générale |
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Very friendly, helpful and clean at all times.

Veronica A.
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Le client n'a pas laissé de commentaire.

Elicia M.
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Le client n'a pas laissé de commentaire.

Karla N.
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Le client n'a pas laissé de commentaire.

Asiah B. | Expérience générale |
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Very clean and very professional!

JACQUEL H.
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Le client n'a pas laissé de commentaire.

Kathleen P.
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Employees were friendly, efficient, and most importantly, wearing masks and limiting the number of customers in the office.

Susie R.
Évaluation :

Thanks for my last minute rental.

Hattie H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CRYSTAL A.
Évaluation :

Both ladies working in this location are very rude. One of the ladies saw myself and another customer standing outside in the heat. She asked the other customer what they needed help with, and invited them on inside. She didn't even acknowledge me at all. Then, when I got inside, the other lady had the nastiest attitude. Granted, I apparently was supposed to drop off the truck to a different location per a text I received this morning that I didn't pay attention to because I have alot going on and I didn't notice it. But, I did let the lady know that the uhaul rep at the pick up location said any location in Arlington would be ok, and Collins was the closest to me. She was very rude. She was the older lady. She spoke very harsh and disrespectful to me. Makes me think both ladies are racists, because the other customers that were asked what they need help with and invited in were white like the two ladies. I will never visit this location again, and will let everyone I know, not to use this uhaul location. The older lady's attitude is especially horrible and disrespectful and nasty, and she should not be working with the public. And neither lady should work with the public if they can't service all customers the same regardless of their skin color.

Kara B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jessica C.
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Le client n'a pas laissé de commentaire.

Jacob R.
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I requested furniture pads and I discovered that they were not put into my truck once I arrived at my location. My furniture then faced damages.

STEVEN K.
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Le client n'a pas laissé de commentaire.

BRITNEY F.
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Staff was wonderful!

JASMINE O.
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Not have Warren work the closing shift. He was extremely rude once I returned the vehicle. My gf recommended me to this location but after speaking with him, I will be seeking U-Haul services at another location.

Margaret E.
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Best rental experience! Friendly, accommodating and great location!

Gregory J.
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NA

MARC A.
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Le client n'a pas laissé de commentaire.

Darlene N.
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Great service

Adrian M.
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I don't think that's possible. Ms. Lynda at the front was awesome! So glad to get customer service as it should be!! Awesome. Even the lady that cleaned the truck we rented was fabulous. Not just he cleaning of the truck but her congeniality as well as Ms. Lynda! I can't state it enough, AWESOME.

Dorothy B. | Expérience générale |
Évaluation :

Other than a rusty, rat sized hole in the back of my unit, it’s all good.

Scott M.
Évaluation :

On my visit I was assisted by Rachel, Warren, and Lynda Excellent customer service, they were all amazing Thanks for the amazing experience

Asiah B. | Premières impressions |
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Mr. Warren was very attentive even though this office is small and super busy he made sure every customer was acknowledged and felt comfortable while they waited. And he is quite funny. 😊

Hayden C.
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Le client n'a pas laissé de commentaire.

Joel D.
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Le client n'a pas laissé de commentaire.

San B.
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Ms. Linda, Me. Warren & Ms. Rachel are exceptionally amazing .... At a time when I needed it the most, These 3 Super Hero Essential Workers went far beyond the normal and even the “extra” mile..... I am eternally grateful for having the pleasure and privilege of meeting such authentic and generous individuals, especially at such a pressing and stressful point in life.... Kudos to you all and please, keep up the great work, because it truly matters far more than any of you probably will ever know.... Enjoy and please stay well and safe out there....

Sean M.
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Le client n'a pas laissé de commentaire.

Cedric F.
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Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

Diane T.
Évaluation :

Fantastic people at this location. Very helpful, kind and informative.

Austin D.
Évaluation :

The only issue I had was that I ended up needing to put down multiple references for the person I talked to in the app, but I wasn't given an opportunity to submit those before getting to the store.

Lesa B.
Évaluation :

I loved being able to pick up the truck prior to the office opening. Was so convenient and easy. Truck was nice and clean with very cold AC (very important in hot Texas summer!). The check in was smooth, easy and fast. The only con is the parking area to bring truck back to is too small. But overall great experience and I will rent from them again.

Bianca E.
Évaluation :

Le client n'a pas laissé de commentaire.

ISHOR D. | Premières impressions |
Évaluation :

The staffs were very knowledgeable and very helpful.

Dorothy B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Brenda K. | Expérience générale |
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Nice people, easy process.

Chris J.
Évaluation :

Get rid of the Walters. They are rude and don't know any customer service

ALEXANDER J.
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Le client n'a pas laissé de commentaire.

Karla N. | Premières impressions |
Évaluation :

Everyone was really nice and helpful

PATRICIA E.
Évaluation :

Quick and easy checkout!

matthew t. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael H.
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Le client n'a pas laissé de commentaire.

Vickey W.
Évaluation :

These are the nicest, friendliest people. The equipment was clean and they did not hard sell me stuff I did not need.

Iliana C.
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Le client n'a pas laissé de commentaire.

STEVEN B.
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Le client n'a pas laissé de commentaire.

Chris H. | Expérience générale |
Évaluation :

Great experience

Christopher H.
Évaluation :

Great experience

Torvell H.
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Le client n'a pas laissé de commentaire.

Juan G.
Évaluation :

The check in and out process was quite easy and very professional.

Chris M.
Évaluation :

Le client n'a pas laissé de commentaire.

Brenda and Gunnar K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Manuel C.
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Le client n'a pas laissé de commentaire.

Veronica R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Monica H. | Expérience générale |
Évaluation :

I never have problems at this location thanks for all your help

Taylor Y.
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Le client n'a pas laissé de commentaire.

Leo H.
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Le client n'a pas laissé de commentaire.

Hector M.
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Le client n'a pas laissé de commentaire.

Danielle M.
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Le client n'a pas laissé de commentaire.

Jane J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Sheran W.
Évaluation :

Keep smiling and excellent Customer Service

Ronald C.
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Le client n'a pas laissé de commentaire.

GLORA P.
Évaluation :

Le client n'a pas laissé de commentaire.

Delisa M.
Évaluation :

Excellent service

Judith T.
Évaluation :

Enjoyable experience

Veronica R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Vincen K.
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Le client n'a pas laissé de commentaire.

Marijo V.
Évaluation :

Le client n'a pas laissé de commentaire.

Gurmessa J.
Évaluation :

They charged me 95 dollars for two hours.

KIA D.
Évaluation :

This inside of the can of the truck had pet hair every where. On the floors, dashboard, cup holders, and seats. When I turned on the a/c hair flew from the vents and had hair floating around in the air. Also the truck was not in a place for me to pick it up. It was still locked behind the gate and I had to wait for someone to go get it.

Erin B.
Évaluation :

Le client n'a pas laissé de commentaire.

Aleah M.
Évaluation :

Everyone there with extremely professional and friendly. I was able to pick up my equipment on time and check in after hours using the website.

Maria M. | Expérience générale |
Évaluation :

Staff very friendly. Understanding and very polite. Manager very helpful! Thank you very much for all your help.

Myrna G.
Évaluation :

They are the best rental not only locally but nationwide. Excellent service and overall 2729 N Collins St has the best mannerly customer service, besides fast and accurate. Thanks to the perfect service performance specially to Rachael, Sarah and Linda. Well appreciate your services.

Scott N.
Évaluation :

Rachel was outstanding. She was so helpful, courteous and knowledgeable. Also I will go back there again next time.

DEREK M. | Expérience générale |
Évaluation :

Unit was broken into, it was several months prior to me finding out about it. The way I did was by me visiting my unit and the key wouldn't open the lock.

INSALA L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

SUSAN W. | Expérience générale |
Évaluation :

Warren and Linda Walter (on site managers) were excellent "hosts". They were helpful, knowledgeable, and accommodating. They led the charge for keeping the property clean and well maintained. They stayed on top of all security. The vehicles we rented were spotless. I think their demeanor led to a very well run operation. I can't say enough about them. We really appreciated the attention given to the property and always felt our goods were secure.

GORDON L. | Expérience générale |
Évaluation :

I have used this facility for many years now and have not had any issues. I have been very pleased!

Tammar W.
Évaluation :

Nothing..customer service and equipment was excellent..

Sandra C.
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Le client n'a pas laissé de commentaire.

Martha Ruby F.
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Le client n'a pas laissé de commentaire.

Darshonnia L.
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Le client n'a pas laissé de commentaire.

Gwen M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ashraf A.
Évaluation :

They are great ?? keep up the great job ??

Cynthia P.
Évaluation :

Le client n'a pas laissé de commentaire.

uemika j. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Michael F.
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Le client n'a pas laissé de commentaire.

matthew t. | Premières impressions |
Évaluation :

The staff was very helpful.

MATTHEW T.
Évaluation :

Very helpful and accommodating

Jamie J.
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Le client n'a pas laissé de commentaire.

Alan S.
Évaluation :

Le client n'a pas laissé de commentaire.

Stacy R. | Online Move In |
Évaluation :

Always friendly and helpful at this site !

Jerry B. | Expérience générale |
Évaluation :

none

Earl B. | Expérience générale |
Évaluation :

Well, just overall my experience with this U-haul facility was great, easy access, clean and well maintained, and friendly, knowledgeable staff. Thanks and God bless!

DOUGLAS S. | Premières impressions |
Évaluation :

Great customer service

Sheryl W. | Premières impressions |
Évaluation :

Great service

Tracy H. | Expérience générale |
Évaluation :

Great service!

Bill B. | Expérience générale |
Évaluation :

Linda and Warren Walter were always very polite and helpful. They always asked if we needed anything and if they could help in anyway. U-Haul runs a really good company and I have never had problems

William E. | Expérience générale |
Évaluation :

u-haul knows how to do it. best ever

Cynthia T. | Premières impressions |
Évaluation :

Great service with an awesome sense of humor!

Falonda W. | Premières impressions |
Évaluation :

Mrs. Walters has an amazing spirit and excellent customer service. She was so very helpful and uplifting. I was really having a hard dealing with my mom only having four weeks to live.

Pamela H. | Expérience générale |
Évaluation :

The staff was friendly

Patrick G. | Expérience générale |
Évaluation :

Thank you!

Danielle B. | Premières impressions |
Évaluation :

Keep up the great job!!

jaime b. | Premières impressions |
Évaluation :

Very caring and helpful business owners.

Clara T. | Expérience générale |
Évaluation :

The only issue I have is that you don't pro-rate. I had to pay for a full month even though I was moving out 2 weeks before my month was up.

MARY D. | Expérience générale |
Évaluation :

No comments

William T. | Expérience générale |
Évaluation :

I left primarily because of the rising costs of renting the space.

Jazzlyn D. | Premières impressions |
Évaluation :

The lady was upset I camein at 6:45pm, due to an emergency situation I had to evacuate my apartment quickly and she did not make the process easy.

MYRNA G. | Expérience générale |
Évaluation :

Excellent customer service and clean property.

Kim S. | Expérience générale |
Évaluation :

It was a wonderful experience using this facility. The staff are very friendly, personable, and helpful. I felt certain my items in storage would be secure based on their knowledge and professionalism

Earl B. | Premières impressions |
Évaluation :

The gentleman was friendly ,knowledgeable and very helpful in my getting my storage unit.

Niketa J. | Premières impressions |
Évaluation :

They where very nice to me

Chavon M. | Premières impressions |
Évaluation :

Gate card didn’t work because computers were broken. I was stuck with a truck full of stuff at 10pm and had to work at 5am. No one came to let me in, office was closed. Bad experience, save your time

Jeannie B. | Premières impressions |
Évaluation :

Thank you :) It was the best Sevice & Kindness I have had :) I am looking forward to renting from you & have already spread how great my experience was thank you Warren :) Jeannie Bower

Rene A. | Premières impressions |
Évaluation :

Susan at the front desk was extremely helpful, professional and courteous - Customer first mindset!

keila w. | Premières impressions |
Évaluation :

Warren was/is the nicest gentleman encountered in U-haul experience.extremely polite, personable,knew what he was talking about,made everything a breeze.rarely find people like that anymore.

Maria D. | Expérience générale |
Évaluation :

Warren and Linda are amazing ... they are very understanding, very helpful, patient, and kind. I would definitely recommend this facility

ANGELA J. | Expérience générale |
Évaluation :

The gentleman there was/is very friendly and reasonable. In all I had no problem at this place. They are very good at getting notices and warning out to you.

WAYNE S. | Expérience générale |
Évaluation :

Warren and Lynda were very accommodating, helpful and friendly especially during a personal emergency. Actually hated to leave.

Andrew E. | Premières impressions |
Évaluation :

Good service

Eduardo R. | Expérience générale |
Évaluation :

Very good facility and service.

David B. | Expérience générale |
Évaluation :

Staff was great

Rainer H. | Premières impressions |
Évaluation :

I had a great experience... 1st I think it was Latoya who took my call and she was great...and then when I got to the location Wayne was extra helpful the green oaks and Collins location in Arlington

Jon A. | Expérience générale |
Évaluation :

Staff is fantastic

Devon M. | Expérience générale |
Évaluation :

It would be more convenient if they opened at 7am on Sunday

Maria Luginsland M. | Expérience générale |
Évaluation :

This place is great! Would recommend 100%

Adam R. | Expérience générale |
Évaluation :

Great staff. Very helpful.

Rich B. | Expérience générale |
Évaluation :

The morning staff was friendly and courtybut if I had a question or problem later in the day they seemed to be too busy to take care of it.

GWENDOLYN R. | Expérience générale |
Évaluation :

Thank you for allowing me to utilize your facility, I will tell others of your professional service and how convenient it has been for me. Thanks Gwendolyn Rachal

Jalanda P. | Expérience générale |
Évaluation :

Fast and efficient.

Deandre G. | Expérience générale |
Évaluation :

Rude staff unhelpful

CRYSTAL S. | Expérience générale |
Évaluation :

The staff was not always friendly, but was helpful. Mr. Walter was always kind the other staff not so much.

Jimmy H. | Expérience générale |
Évaluation :

Great Staff... nice and clean place

STEVEN N. | Expérience générale |
Évaluation :

I liked everything, except the price - way too expensive for me. I can use that money for other essentials.

MATT M. | Expérience générale |
Évaluation :

Good facility

Leah B. | Expérience générale |
Évaluation :

Thank you.

Gayle L. | Expérience générale |
Évaluation :

You HAVE to buy their lock per their insurance policies, which is annoying and seems like a gimmick to make them more money...

Kevin K. | Expérience générale |
Évaluation :

Thanks!

Tracy S. | Expérience générale |
Évaluation :

.

Khalid H. | Expérience générale |
Évaluation :

The staff was very friendly and helpful.I definitely recommend renting a truck or storage from this Uhaul location.

Julie A. | Expérience générale |
Évaluation :

Very nice customer service.

Rose B. | Expérience générale |
Évaluation :

Very good experience the staff made everything so easy!

John G. | Expérience générale |
Évaluation :

I’ve used this facility a number of times and was always very happy with the service and the quality and the whole experience thank you!

Non reviews have been submitted for this location.

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