Customer Reviews for U-Haul Moving & Storage at Coors & I-40

Évaluation :

5

Was very pleasant experience. Customer service was excellent, I really appreciated your employees great attitude, will definitely recommend you. Thanks

Évaluation :

5

Easy to do business with you all . Had some difficulty with the online checkin/return procedure specifically with the location identification feature, but the u-haul folks who were at the site after closing gave assistance and finally a recommendation after being unable to complete the online check in. Very helpful.

Évaluation :

5

The team working today were very professional from pick up to drop off. At drop off I accidently locked the keys in the truck while checking out online. The facility was already closed and the employees were outside chatting. I let them know what I did and although they were already closed they did what they needed to get the keys out for me. I felt bad that were already done for the day but they happily helped me out. They said it wasnt a big deal and I really appreciated that. Great team. Thank you.

Évaluation :

5

The personnel are friendly, helpful and competent. Moving is stressful and they made it less so.

Évaluation :

5

Good crew

Évaluation :

5

The Staff at this location were awesome during this whole year of us renting there.

Évaluation :

4

vehicle had no windshield wiper fluid and the windows inside were dirty manager service was prompt and courteous no problem commuting

Évaluation :

5

Aucun

Évaluation :

5

What I think there is not much improvement. I was happy with the service and the employees that helped me with the rental and they were courteous. And I will refer uhual to friends and family!

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

I had a really good experience with your location, once I got there. I had a NOT-so-good experience at the San Mateo/Montgomery location. But perhaps that was because of the weird things the U-Haul website does to someone trying to get something organized.

Évaluation :

5

Terrific customer service. Everyone was friendly and got me in and out without any delay.

Évaluation :

5

Every thing was great. The manager in charge was awesome. very helpful and compassionate.

Évaluation :

5

Awesome people

Évaluation :

5

I would like to see carside service for pickup.

Évaluation :

5

S.O.

Évaluation :

5

Thank you for always taking care of during hard times like moving , And everyone is so nice , Thank you yvonne montoya

Évaluation :

5

We really appreciate that you provide flat dollies to move boxes from our uhaul truck to our storage unit, and vice-versa. My husband uses a scooter and your facility is 100 % accessible. Thank you for meeting our needs with kindness & and courtesy.

Évaluation :

4

Wish I would of been informed about mileage charge, I thought the initial stated price was the final charge. I wasn't informed that the mileage was going to be a separate charge calculated at the end of rental.

Évaluation :

5

Nice place and nice equipment

Évaluation :

5

The person helping me was so nice! His name was Joseph and I can't say enough nice things.

Évaluation :

5

U-Haul is one of the most complex operations in the country, yet their systems are very easy to use.

Évaluation :

5

Everything was good. I arrived a few minutes after closing times but the guy that was already off of work still offered to get my return completed. I was in the middle of trying to figure out self return. Great job for still helping me after you closed, it was not expected but appreciated

Évaluation :

5

I am so appreciative for the staff at this location who made our move very well. Lanae, Evan n Samantha were excellent in all they helped us with. Merci.

Évaluation :

5

Friendly staff thank you

Évaluation :

3

Make sure the cargo van is clean & all maintenance up to date. The cargo van I rented was filthy & the “change engine oil soon” light stayed on the entire trip.

Évaluation :

5

Friendly and professional staff. The facility is modernand efficient. Merci.

Évaluation :

4

Gas tank was told it was full but was not full.. Didn't realize this till after I had left the facility and at home loading the van.

Évaluation :

5

Your company has the best customer service I have ever experienced. Every member of your staff, no matter what state, on the phone or in person, could not have done anything better. It was amazing! I am forever grateful

Évaluation :

4

Your return after hours is bad. It's never worked correctly

Évaluation :

5

Just keep up the good work!

Évaluation :

4

Very unkept compared to recent visits. Lots of trash everywhere, including a shattered glass.

Évaluation :

5

The staff was sooooooo nice and helpful!!! They answered all our questions and made us feel at home. We were on the fence about getting a storage for our extra items and your staff is the reason we decided to get one. The tools (carts dock, truck, even the lighting and seeing mouse traps made us feel so much better about renting with you). There is a homeless camp on the Southside of the facility that was kinda of sketchy ( but you can't do anything about that it was off property maybe a Fench around ) your facility was so clean and well maintained!!

Évaluation :

5

Great location, knowledgeable & helpful staff, plenty of equipment and supplies PLUS storage facilities.

Évaluation :

5

Great facilities and location was convenient 👏 quick checkout with great staff 👍.

Évaluation :

5

Both location were a lot of help and excellent to work with.

Évaluation :

1

It went from 34 dollars to 56 real quick

Évaluation :

5

Very helpful and responsive.

Évaluation :

5

My experience with storage and truck rental services at this facility have been great. Merci.

Évaluation :

5

Easy...all of it Thanks!

Évaluation :

5

I was given very good service there was plenty of trucks to rent it was very easy to rent a U-Haul truck and everyone there was kind . Thank You.

Évaluation :

4

I was so impressed with your help that checked me in. It was quick and easy. And he gave me back everything I forgot in truck. Merci

Évaluation :

5

The Best

Évaluation :

1

The shocks in the back of the truck are dead, the ignition was so stuck it almost made it impossible to turn on. The sun visor is broken and was constantly hitting me in the face. The dude initially told me the wrong spot number. Truck did not have a lock for the rear. Truck was not full when I picked it up, and after driving it I didn't even want to bother refilling it. I turned the truck in after nine hours or of twenty four because it was that bad. I've used u haul for years and always been happy with my rental until today. The only thing that worked as it should was the hand truck.

Évaluation :

2

There was only one person who was able to help of the three in the office and took a while to get ahold of at the time our reservation was scheduled for. The online system was put in and checked for drive up unit and one was not provided through the online system. A refund for issued for later but was run again for a new unit. When we got to the unit, it was locked and we had to go back in again. Then the alarm was disarmed 3 times and still went off. This cut valuable time into our Uhaul truck we had rented through a different location closer to where we were moving because they were out of available storage units.

Évaluation :

5

This Groupe goes above and beyond to take care all my moving needs

Évaluation :

5

Professional Services at its best.

Évaluation :

1

I moved out according to the online like the girl told me and they still tried to charge me 700$ not a recommend

Évaluation :

5

Staff is always spot-on and extra helpful.I have been rent with you guys many times in the past few months.

Évaluation :

5

I have no complaints with U Haul ABQ Coors & I-40. My complaints are still with U Haul Las Vegas NV and U Haul Inc. Because they were unable to meet my initial needs for our move to ABQ from the start, it required me to acquire additional expences.

Évaluation :

4

Over all my experience was the best at any rental facility I have used.

Évaluation :

3

I would have given a higher rating but I received 3 phone calls with misinformation about the time I can access the UBOX. I confirm for one time at 7pm the latest. And then 10 minutes later another phone call to say 6pm.. I instantly caught an attitude.. 26 hour drive and 3 weeks in a hotel. I did not want to hear any more mishaps on other peoples part

Évaluation :

5

Truck was in good condition, ran good!

Évaluation :

5

Professional and good help thank you

Évaluation :

5

Staff at this location has been the best. I have used other locations, and staff was not good at all. I would recommend this location for anyone in the Albuquerque and near by area.

Évaluation :

5

Although I only had a month I had a great experience!!

Évaluation :

4

Helpful and polite. Prompt attention at check in. Vehicle ready. Unable to rent size wanted but the larger truck was really nice and got decent highway miles.

Évaluation :

5

Easy pick up and drop off. Price was excellent!

Évaluation :

2

Clean the windshields on vehicles before pick up. This location had not sense of urgency. The asst manager had an extended personal conversation with a customer while i waited for his assistance, to correct a problem. i was set to leave town at 5pm, but did not get out of town until 8:30pm because of improper equipment. The asst manager appeared to be content to dawdle, as i waited.

Évaluation :

5

Great experience, everyone awesome!!

Évaluation :

1

Nothing but confusion. We we offered 30 days for free and dud not fet it when arrived at facility. We had to open a investigation 3459111 had to pay up front and WE will be reimbursed after 3 days. Terrible experience after spending $2500 for a 26 foot truck and a dolly one way trip for a 1200 mile trip.

Évaluation :

5

Very happy with the service and professional staff! Recomendable to people in need for this service!

Évaluation :

5

U-Haul employees were very helpful and friendly. Facility was clean and well organized.

Évaluation :

5

This was the easiest long distance move. My container arrived a week early and the local store was in communication with me every step of the way.

Évaluation :

5

Guys were great and helped us get a storage unit too.

Évaluation :

5

Easy in and out. The truck served the exact purpose that we rented it for.

Évaluation :

4

Agent was knowledgeable and competent.

Évaluation :

5

Great service. Nice staff.

Évaluation :

5

This location was wonderful! Every staff member helped make this process as smooth as possible!

Évaluation :

3

I rented a 5 X 5 unit, then immediately upgraded to the next size (5 X 10). This process was easy. My first visit was very good. The associate was super friendly, fast and totally helpful. My second visit to upgrade went very well (associate helpful) but the second unit that I was upgrading to had floors that were dusty/dirty and riddled with rat/mouse poop. Also the floors by the lighting fixtures (corners) had a lot of dead insects. Also there are not enough carts available.

Évaluation :

5

My experience here was so good!!!! I haven't seen Costumer Service like this in a very Long Tine. First thing first I just moved her to Albuquerque from Michigan 4 days ago. The place where I actually had to drop my Uhaul at did not have any storage space, so I came across 1801 Atrisco Dr and I meet Joseph!!! He is wonderful!!! First he was so welcoming to us being newbies here in Albuquerque. And he was even able to let us check our truck in at this location. When he showed us our storage space he was very thorough. He also gave the customers in front of us that same treatment so I know he does it with everyone. The next day he was even more helpful along with his coworker Isiah. Joseph needs employee of the money and a bonus. He is top notch and our family really appreciated him.

Évaluation :

3

My only problem was i reserved on line save was told my first month was free apon checking in they said their facility wouldn't honor it. This was very upsetting wasn't prepared to have to post 200 to move in. I feel like this is false advertisement why give this offer when the facility won't honor it

Évaluation :

5

Jerry Garcia checked me in. He was professional, helpful, and thorough.

Évaluation :

5

I DO NOT REMEMBER THE GENTLEMENS NAME BUT WHO EVER WAS WORKING THE DESK LAST NIGHT AROUND 6 PM WAS AWESOME. HE WAS SO FRIENDLY AND ANSWERED ALL MY QUESTIONS WITH EASE. 10/10 WOULD RECOMMEND

Évaluation :

5

Didn’t deal with staff but everything went great.

Évaluation :

5

Great job! Very helpful and professional.

Évaluation :

5

Aucun

Évaluation :

4

Jonathan was the person that helped me he was very very pleasant and was willing to work with me his customer service was excellent

Évaluation :

5

Best in town!!!!

Évaluation :

3

Last time I used uhaul was July 2020 had no problems renting a truck with my DX card issued to my by the federal govt for my retirement benefits to be monthly deposited . I thought all locations were managed within the same boundaries ; however I have learned this is not the case. When I went online to reserve a truck I used the same process I used the last time I used uhaul got the same prompts saying that I couldn't use my DX card to rent the van but I was able to rent a small truck with my DX card. This time I reserved the truck ,went on the day of pickup and without running my card my form of payment was denied . So for the first time in over 30 years I left without getting the truck . When I got home I called my Son's widow my failure to getting the truck because of their "NEW" rental requirements she had to call a friend to pick her up to bring her to U-Haul to pay for the rental . The bottom line is this uhaul should have plainly stated all the requirements needed to rent U-Haul equipment on the U-Haul home page and not have a runaround !!! I had no problem reserving the truck with my DXCard but it was denied as payment . What kind of run-around is that.

Évaluation :

5

Staff was very helpful and through!! Would definitely recommend!

Évaluation :

5

Isaiah was extremely kind and helpful. Took his time in finding us the right unit and staying patient with us. He also went above and beyond to get us the uhaul truck we needed same day. Very happy to do business with you.

Évaluation :

5

Telephone customer service for those without internet should be easily accessible!

Évaluation :

4

Uhaul made my experience from moving one state to another state very pleasant

Évaluation :

5

Staff were AMAZING. I was a bit flustered and under caffeinated. They gave clear instructions and answered all of my (kind of weird) questions. The facility is both convenient and tucked away (good for security). It is also SUPER clean. Before the move (when I was searching for options) the staff were also incredibly helpful. So helpful I chose this facility over an equally close, rather less expensive option (the guy who answered the phone there was a tool).

Évaluation :

4

I didn't read my emails completely so when I got there I didn't know where to go for my unit or how to get in.. The entering of my code when I leave is gonna take some getting used to however... other than that it's a nice place..

Évaluation :

1

We disarmed our unit but the code went let us inside. It said, denied - are not allowed. It was only 9 PM

Évaluation :

5

I have used uhaul for the past 30 years for local moves and the service and equipment has always been great. This time i moved across the country. The associates were outstanding at both pickup and dropoff locations and the staff at the dropoff and storage were simply amazing. They were so very polite and helpful. The epuipment was A1 top of the line. This experience solidifies uhaul as the best in my rankings as i have used other services when helping someone else move. Uhaul is the best. I highly recommend that if you need to move or just move something, Uhaul is the way to go. I would also like to thank Jerry at the storage facility for his help and expertise. He explained everything so well i had no questions about anything, good job Jerry. Thankyou all, i will continue to use uhaul exclusively. T.C. Albuquerque NM

Évaluation :

5

Excellent and quick Customer Service.

Évaluation :

5

Great prices. Staff was knowledgeable. And I the overall online to the in person process was fast and easy & you could get a free . Thank you U-haul for letting us store our belongings between our move. Tahseeanna

Évaluation :

5

Jerry was amazing, went above and beyond and I was so pleased with the property grounds and ease of renting. I will be a repeat customer and refer others.

Évaluation :

5

Great and easy process

Évaluation :

5

Great experience getting onboarded for storage. Did not have to wait for a CSR. Conveniently located unit on the first floor was reserved for us as we had requested online. We are looking forward to start moving our boxes in this weekend. We will also buy our moving boxes there and are considering the U-Haul portable storage units for our upcoming cross-country move in September.

Évaluation :

5

Friendly staff, quick and easy to achieve what I needed.

Évaluation :

5

The staff is so helpful and friendly. Facility is very clean. Love the area its in only 15 mins from my home.

Évaluation :

5

Very nice and the place looks great.

Évaluation :

5

It was very busy for a Tuesday.

Évaluation :

5

Erik was very professional and friendly.We even got to chatting about snowboarding.... Robert the service rep that initially checked me in was super helpful.. I even ended up getting a storage unit there because of how friendly the entire staff was. Kudos to Erik A and rhe rest of the staff at the facility...

Évaluation :

3

I bit understaffed. Took awhile of waiting for assistance and then, guy explained some things , spoke really fast, completed paperwork and took off. I didn't understand if I was supposed to follow him or not, norbabout the alarm and had to kind of figure out the process on my own. Been a really long time since I had used a self storage and would have appreciated a little extra courtesy. Otherwise, I would rate average. Is very clean and appreciated access to carts at entrance to building.

Évaluation :

5

Every thing went good with the paper work and moving in.

Évaluation :

5

Merci

Évaluation :

5

All staff were professional , friendly , knowledgable and helpful.