Customer Reviews for U-Haul Moving & Storage at Coors & I-40

Évaluation :

5

Everything ready in time. Courteous and efficient staff. Will recommend

Évaluation :

5

My only complaint is that when i arrived in Albuquerque the location redirected me to another drop off location because they didnt have room to park the truck.

Évaluation :

5

Service was easy and the guys are on top of everything. Store very clean and organized.

Évaluation :

4

Reserved my U-Haul online, confirm email stated someone would call me within 24 hours to discuss. No one ever called. I called the day before my scheduled move and turns out the location I selected to pick up the U-Haul at was actually closed so I had to pick it up at a different location further than expected. As a first time uhaul driver that made me a little uneasy and I had to replan my route. That was the only real hiccup after that everything went smooth.

Évaluation :

4

The equipment worked great. However, the cabs were dirty - needed a good mop.

Évaluation :

3

The pickup I rented wasn't particularly clean when I received it.

Évaluation :

5

Thank you Eric and Sebastian great customer service.

Évaluation :

4

Nothing. You did your job well.

Évaluation :

5

Please send final invoice to Texweight@comcast.net Thank you

Évaluation :

3

Fix your trucks. This truck was not in good operation and I injured myself from it.

Évaluation :

1

Better customer service and not have to go and walk for my uhaul to drive off property. Also have the vehicle cleaned inside and not smell like cigarettes.

Évaluation :

5

Thanks to the staff on 4/30! Solid members

Évaluation :

5

None.

Évaluation :

4

The initial part of my uhaul experience was good but the receiving end was horrible. The uhaul Location where I picked up my container was horrible service. Very disappointed and was inconvenienced in so many ways but that's smother review for another location.

Évaluation :

5

Movers were somewhat inexperienced moving my piano from the uBox to the living room in my house. I had to direct them where to place the two-man strap under the piano. They also failed to protect the wood from the metal cinch on the strap and nicked the finished wood on one side of the piano.

Évaluation :

2

My issues were not with the u-boxes. It was with storage. I moved out of town. I needed to access the boxes and requested them to be pulled in advance, when I arrived they had not been pulled and nobody was available to pull them. I had to come back the next day and it totally messed up my schedule. A second time I came to empty them I was assured they would be pulled. When I arrived only one was out. Thankfully the guys were very helpful and brought it out.

Évaluation :

5

It was a little bumpy at first but was handled professionally. I appreciate the customer service

Évaluation :

5

Did not receive any furniture pads. Service and timelines perfect. Staff exceptional!

Évaluation :

5

Great service

Évaluation :

5

Fast drop off. Helpful staff. Easy

Évaluation :

5

Employee were. Very helpful. Great rates

Évaluation :

1

Dirty inside, windshield hadn't been cleaned there was streaked bugs all over the windshied and The air conditioning stopped working and I drove across texas in 95 degree heat!!!!

Évaluation :

5

Everything was great!

Évaluation :

5

Ben went out of his way to assist me. I really appreciated that since I had no experience with business locations in Albuquerque.

Évaluation :

5

I have no complaints, Everyone is very helpful and polite..

Évaluation :

4

we reserved a vehicle a week prior and on the day of pick up and using the app, the truck wasn't ready for 45 minutes..not sure why

Évaluation :

3

I feel deceived and hurt. The woman who made my reservation gave me VERY wrong information and each and every bit ofninformstiin she.gsvr me or omitted cost me more money, time, and hassle. Everyone at this location was very nice and helpful, but 1. I was told a month before my reservation, when I made it, that I could pick up the truck and car trailer at the location next to my apartment. Not only was I eventually required to pick it all up 30 minutes away, but I couldn't get it until several hours later, which required I reach out to everyone helping me with less than 24 hours notice, inconveniencing many friends. This location also had NO MOVING BLANKETS, which required I travel another location to pick THEM up. Picking up from this location also cost me an extra 50 miles of driving. This is important because 8nwas told I'd have unlimited miles, which.was also not accurate. 2. I was told by the same woman whose my reservation that the storage location to which I'd be offloading my 20' truck would give me a month free rent on the 10x15 space I'd reserved. When I asked about adding a smaller space to my needed storage, she gladly took that order, but I found out when I arrived that I'd only get one month free on the SMALLER space, costing me $200 for renting the larger space. Everyone was very nice, but "sorry for the inconvenience" is a pretty shitty way to inconvenience me, take me for more money, and eat up my time and energy in the critical life moment that moving is. After many years of easy UHaul reservations this one STUNK IT UP.

Évaluation :

3

Equipment was is good working order

Évaluation :

4

I didn't catch his name, but the guy who did the check-in was very polite, helpful and friendly. He went over the charges, made sure everything was in order, and helped with taking pictures of the vehicle.

Évaluation :

5

Friendly staff, equipment was in good condition. Storage unit was clean and well maintained!

Évaluation :

4

Appliance dolly was broken when we picked it up.

Évaluation :

2

When I arrived in Albuquerque, I did not have an apartment. So, two employees of this location - one by phone and another in person employee - told me that I could keep the Truck some additional days untill I get my apartment . I would not be charged. The truck was parked at that location for those three additional days. So, I am disputing the charge on the ground that I was told that I would not be charged those additional days.

Évaluation :

3

Representative told us we could drop trailer off in Edgewood. We later learned that we had to drive almost 80 miles to return the trailer back to the pickup location. The additional expense should be compensated.

Évaluation :

4

The parking spot for the drop off of the truck had a sign to wait in the vehicle for the UHaul representitave. After waiting about 10-15 minutes, I had to go inside to the counter to get help. Maybe an outside camera can be installed outside to let the UHaul rep know a customer is waiting,

Évaluation :

5

Just keep doing what you're doing good. Providing a lot of service to make it convenient to the customer.

Évaluation :

1

Vet your movers better and fix the glitches in your system.

Évaluation :

5

The staff at Coors and I-40 were fantastic! Thanks Erik and Lawerence!

Évaluation :

5

Thanks for everything 👍😊

Évaluation :

5

👍😊the whole experience was perfect THANK YOU

Évaluation :

2

I had issues with Reservations made with 2 numbers so I wasted an hour trying to Reserva that. The app is horrible- couldn't do self service checkout cuz it wouldn't upload photo. Then got overcharged on fuel despite bringing it back with more than I checked it out at

Évaluation :

5

The truck was missing a dolly but other than that never seen was pretty good

Évaluation :

5

Everything about this experience was excellent. Great and fast customer service. The van was spotless and the check-in was seamless!

Évaluation :

4

Job well done, thank you !!!

Évaluation :

5

2nd time I have been to this location in the last few months

Évaluation :

5

Excellent service and very well maintained facility. I'll be back there if I ever need a storage unit again.

Évaluation :

1

The most incompetent staff collectively I've ever encountered including the manager at this facility. Definitely would not try to rent here again or refer anyone there.

Évaluation :

4

The trailer was fine but it had not been swept out

Évaluation :

5

Thank you Eric and your team.

Évaluation :

3

Manager at this particular facility is a bully of female patrons and a coward if approached by men. He needs to correct his attitude and acknowledge the way he speaks to people.

Évaluation :

5

Made sure I was aware of the terms. Looked for options regarding what I needed.

Évaluation :

5

Great staff!

Évaluation :

5

Erik was helpful with anything I asked or needed

Évaluation :

5

Not disappointed with the facility and it's employees, there was a time when we had not locked our storage right and was notified right away about the situation. So I appreciate the employees for excellent service! Thank you for everything!

Évaluation :

4

The instructions on how to access the unit could have been more clear in the check in process and where to find the box to check in. It was a very confusing experience that required me to speak to someone in the office - thankfully the young lady in the office was very friendly and helpful.

Évaluation :

5

I could not have ask for a better young man to help me. All I can say is thank you. Very professional and kind.

Évaluation :

5

The Staff at this location were awesome during this whole year of us renting there.

Évaluation :

4

vehicle had no windshield wiper fluid and the windows inside were dirty manager service was prompt and courteous no problem commuting

Évaluation :

5

We really appreciate that you provide flat dollies to move boxes from our uhaul truck to our storage unit, and vice-versa. My husband uses a scooter and your facility is 100 % accessible. Thank you for meeting our needs with kindness & and courtesy.

Évaluation :

5

U-Haul is one of the most complex operations in the country, yet their systems are very easy to use.

Évaluation :

4

Very unkept compared to recent visits. Lots of trash everywhere, including a shattered glass.

Évaluation :

5

The staff was sooooooo nice and helpful!!! They answered all our questions and made us feel at home. We were on the fence about getting a storage for our extra items and your staff is the reason we decided to get one. The tools (carts dock, truck, even the lighting and seeing mouse traps made us feel so much better about renting with you). There is a homeless camp on the Southside of the facility that was kinda of sketchy ( but you can't do anything about that it was off property maybe a Fench around ) your facility was so clean and well maintained!!

Évaluation :

5

Great facilities and location was convenient 👏 quick checkout with great staff 👍.

Évaluation :

1

It went from 34 dollars to 56 real quick

Évaluation :

5

My experience with storage and truck rental services at this facility have been great. Merci.

Évaluation :

2

There was only one person who was able to help of the three in the office and took a while to get ahold of at the time our reservation was scheduled for. The online system was put in and checked for drive up unit and one was not provided through the online system. A refund for issued for later but was run again for a new unit. When we got to the unit, it was locked and we had to go back in again. Then the alarm was disarmed 3 times and still went off. This cut valuable time into our Uhaul truck we had rented through a different location closer to where we were moving because they were out of available storage units.

Évaluation :

1

I moved out according to the online like the girl told me and they still tried to charge me 700$ not a recommend

Évaluation :

5

I have no complaints with U Haul ABQ Coors & I-40. My complaints are still with U Haul Las Vegas NV and U Haul Inc. Because they were unable to meet my initial needs for our move to ABQ from the start, it required me to acquire additional expences.

Évaluation :

5

Although I only had a month I had a great experience!!

Évaluation :

1

Nothing but confusion. We we offered 30 days for free and dud not fet it when arrived at facility. We had to open a investigation 3459111 had to pay up front and WE will be reimbursed after 3 days. Terrible experience after spending $2500 for a 26 foot truck and a dolly one way trip for a 1200 mile trip.

Évaluation :

5

Very happy with the service and professional staff! Recomendable to people in need for this service!

Évaluation :

5

U-Haul employees were very helpful and friendly. Facility was clean and well organized.

Évaluation :

4

Agent was knowledgeable and competent.

Évaluation :

4

Merci

Évaluation :

5

Great service. Nice staff.

Évaluation :

5

This location was wonderful! Every staff member helped make this process as smooth as possible!

Évaluation :

5

Manager Eric is a great helpful person. Him and his crew do there job really well

Évaluation :

5

No issues! My belongings were secure and safe. Never had an issue. Closed out my agreement in seconds! Will use again if needed. Thanks! Monica

Évaluation :

4

Everything went well except I had several issues with my unit being locked for no payment but I was using it for a free month. Then when I vacated the premises I got a few calls/emails stating that I owed money and had a late fee. Other than that everybody was really helpful and able to assist me with my problems I just wish I didn't have the problems to begin with.

Évaluation :

5

Erik and his team do an amazing job at this facility. Although my wife and I moved to Washington State in Decemeber, I felt safe knowing that is unit so secure. The only thing I would have like to been able to do was provide a credit card authorization to have one of our friends who picked everything up OR utilize the credit card that was already on file since we were being auto-debited each month.

Évaluation :

3

I rented a 5 X 5 unit, then immediately upgraded to the next size (5 X 10). This process was easy. My first visit was very good. The associate was super friendly, fast and totally helpful. My second visit to upgrade went very well (associate helpful) but the second unit that I was upgrading to had floors that were dusty/dirty and riddled with rat/mouse poop. Also the floors by the lighting fixtures (corners) had a lot of dead insects. Also there are not enough carts available.

Évaluation :

5

My experience here was so good!!!! I haven't seen Costumer Service like this in a very Long Tine. First thing first I just moved her to Albuquerque from Michigan 4 days ago. The place where I actually had to drop my Uhaul at did not have any storage space, so I came across 1801 Atrisco Dr and I meet Joseph!!! He is wonderful!!! First he was so welcoming to us being newbies here in Albuquerque. And he was even able to let us check our truck in at this location. When he showed us our storage space he was very thorough. He also gave the customers in front of us that same treatment so I know he does it with everyone. The next day he was even more helpful along with his coworker Isiah. Joseph needs employee of the money and a bonus. He is top notch and our family really appreciated him.

Évaluation :

5

The staff at the Atrisco location we're professional, helpful and friendly. We highly recommend the Atrisco location

Évaluation :

4

The small metal bars at the edge of th loading dock are trip hazards. Otherwise all good

Évaluation :

5

Great place easy in and out!

Évaluation :

3

My only problem was i reserved on line save was told my first month was free apon checking in they said their facility wouldn't honor it. This was very upsetting wasn't prepared to have to post 200 to move in. I feel like this is false advertisement why give this offer when the facility won't honor it

Évaluation :

5

Jerry Garcia checked me in. He was professional, helpful, and thorough.

Évaluation :

5

I DO NOT REMEMBER THE GENTLEMENS NAME BUT WHO EVER WAS WORKING THE DESK LAST NIGHT AROUND 6 PM WAS AWESOME. HE WAS SO FRIENDLY AND ANSWERED ALL MY QUESTIONS WITH EASE. 10/10 WOULD RECOMMEND

Évaluation :

5

Didn’t deal with staff but everything went great.

Évaluation :

5

Great job! Very helpful and professional.

Évaluation :

5

Very helpful and patience you get a cookie and I will tell everybody good and clean place to go

Évaluation :

3

Had a problem accessing the unit, because there was no "access authorization" for my alternate user, and the person there would not let him or my movers into the unit. The online paperwork did not ask for that.

Évaluation :

2

Alarms are too loud and ring way too often. Are you trying to ruin our ear drums?

Évaluation :

5

Aucun

Évaluation :

4

Jonathan was the person that helped me he was very very pleasant and was willing to work with me his customer service was excellent

Évaluation :

5

Best in town!!!!

Évaluation :

4

It’s hard to get big items through the little door when the sliding door gets locked, after office hours, etc…

Évaluation :

3

Last time I used uhaul was July 2020 had no problems renting a truck with my DX card issued to my by the federal govt for my retirement benefits to be monthly deposited . I thought all locations were managed within the same boundaries ; however I have learned this is not the case. When I went online to reserve a truck I used the same process I used the last time I used uhaul got the same prompts saying that I couldn't use my DX card to rent the van but I was able to rent a small truck with my DX card. This time I reserved the truck ,went on the day of pickup and without running my card my form of payment was denied . So for the first time in over 30 years I left without getting the truck . When I got home I called my Son's widow my failure to getting the truck because of their "NEW" rental requirements she had to call a friend to pick her up to bring her to U-Haul to pay for the rental . The bottom line is this uhaul should have plainly stated all the requirements needed to rent U-Haul equipment on the U-Haul home page and not have a runaround !!! I had no problem reserving the truck with my DXCard but it was denied as payment . What kind of run-around is that.

Évaluation :

1

We arrived at the storage facility a few minutes before 9 am as we had scheduled movers to come at 9 to help us move the contents of an apartment. We were not able to enter with our access card. There was another man who had been waiting there since 7 am also, unable to enter. When that man saw an employee, he asked to let him in. The employee yelled back from the parking lot " just swipe your card" when the man responded that he had, the employee said "you probably didn't pay". At that point I said,"I can't get in either", to which he yelled "did you pay?' I said yes, to which he said sorry I have to move these trucks, you're just going to have to wait. When my movers arrived, I again implored him to open the facility, since the movers were paid by the minute. The employee then did open the main door, and said if you open your unit it's going to alarm, and I can't deal with it until later. We moved out our things, and when we were getting close to the end, I went to the front office and joined a long line of customers, and when I arrived at the service counter, I asked to close the account. The same employee asked if I was finished moving everything, and when I responded we are almost done, He said you can't close it until you are completely finished. I asked "would I have to wait in line again while my movers stand by waiting?" He said, yes. The fact that your storage facility is supposed to open at 5 am according to the sign, but didn't open until after 9am, and the rude unhelpful behavior of the staff is why I'm giving a poor rating.

Évaluation :

5

Staff was very helpful and through!! Would definitely recommend!

Évaluation :

5

Everyone was so helpful and extremely nice. Loved the great customer service - that is key to a successful business. Thank you for employing such great staff!

Évaluation :

5

Isaiah was extremely kind and helpful. Took his time in finding us the right unit and staying patient with us. He also went above and beyond to get us the uhaul truck we needed same day. Very happy to do business with you.

Évaluation :

5

Telephone customer service for those without internet should be easily accessible!

Évaluation :

5

Great customer service workers were very friendly keep up the great work

Évaluation :

4

Uhaul made my experience from moving one state to another state very pleasant

Évaluation :

5

Staff are friendly and knowledgeable. The facility is well taken care of and secure.

Évaluation :

5

Staff were AMAZING. I was a bit flustered and under caffeinated. They gave clear instructions and answered all of my (kind of weird) questions. The facility is both convenient and tucked away (good for security). It is also SUPER clean. Before the move (when I was searching for options) the staff were also incredibly helpful. So helpful I chose this facility over an equally close, rather less expensive option (the guy who answered the phone there was a tool).

Évaluation :

4

I didn't read my emails completely so when I got there I didn't know where to go for my unit or how to get in.. The entering of my code when I leave is gonna take some getting used to however... other than that it's a nice place..

Évaluation :

1

We disarmed our unit but the code went let us inside. It said, denied - are not allowed. It was only 9 PM

Évaluation :

5

Very satisfying. Very nice facility. Very helpful and courteous staff.

Évaluation :

5

Eric and his staff were professional and VERY helpful.

Évaluation :

3

Was told my unit didn’t have water damage done to it but it unfortunately did have water damage to some of my items.

Évaluation :

5

They were really helpful with me finding directions, setting up my storage and extension on my trailer

Évaluation :

4

Was impress with vehicle

Évaluation :

5

Fantastic customer service!!!!!

Évaluation :

1

We were promised access to our unit but the Uhaul facility was not properly working and there was no access to get in. There were about 15 trucks outside. I called Erik, the general manager, and was very disappointed with his customer service. He denied helping all of us get access and said that we could come back tomorrow if we wanted. Some people had to leave because they had to return their rental trucks. We were outside of the building for about 2 hours calling customer service and trying to figure everything out until the manager finally decided to show up and open a door for everyone. We had to fit our very large furniture through a normal sized door... It was a complete nightmare. I am never using your services again and will make sure to let everyone else know as well.

Évaluation :

5

The staff is always very helpful! I haven't come across a single issue. Very reliable and pleasant.

Évaluation :

5

Very quick and easy. Very reasonable rates and terms.

Évaluation :

5

Great service, great facility and staff. Thanks.

Évaluation :

5

Friendly staff. Efficient service. Je les recommande fortement. 

Évaluation :

2

It took over twenty minutes to find a storage unit. The unit is very dark had to use a flashlight and that's not helpful. Elevator was extremely slow. Staff not friendly and they could not stop looking at their cell phone while talking with me. Very rude behavior.

Évaluation :

5

very satisfied overall

Évaluation :

4

I was promised a month free and told that is what will happen. I can't get my items into the place because off all the piles of pallets in the way. So I left and went back after closing and some decent rest. But pallets were still there and the big door wouldn't open. I hope I am not charged another day for my truck. But the service was great. Friendly and lots of people ready to go.

Évaluation :

5

VERY CLEAN AND WELL MAINTAINED. I WILL BE USING THIS STORAGE FACILITY AGAIN WHEN NEEDED.

Évaluation :

5

They are the best Uhaul Crew I have ever rented from. Would highly recommend them.

Évaluation :

5

I have used uhaul for the past 30 years for local moves and the service and equipment has always been great. This time i moved across the country. The associates were outstanding at both pickup and dropoff locations and the staff at the dropoff and storage were simply amazing. They were so very polite and helpful. The epuipment was A1 top of the line. This experience solidifies uhaul as the best in my rankings as i have used other services when helping someone else move. Uhaul is the best. I highly recommend that if you need to move or just move something, Uhaul is the way to go. I would also like to thank Jerry at the storage facility for his help and expertise. He explained everything so well i had no questions about anything, good job Jerry. Thankyou all, i will continue to use uhaul exclusively. T.C. Albuquerque NM

Évaluation :

5

Staff very professional, helpful, and knowledgeable.

Évaluation :

5

Great and friendly customer service

Évaluation :

5

I had some bad luck with the shipping of my U-Box and Erik proactively gave excellent customer service from the gate. Things in life don't always go smoothly and accidents happen but when a company treats you like a valued customer and tries to make it up to you when things go badly on their watch it really makes all the difference.

Évaluation :

4

Staff is very courteous, friendly and professional! The facilities are very nice

Évaluation :

5

Excellent and quick Customer Service.

Évaluation :

5

Great prices. Staff was knowledgeable. And I the overall online to the in person process was fast and easy & you could get a free . Thank you U-haul for letting us store our belongings between our move. Tahseeanna

Évaluation :

4

Only downside is there is only one elevator

Évaluation :

5

Jerry was amazing, went above and beyond and I was so pleased with the property grounds and ease of renting. I will be a repeat customer and refer others.

Évaluation :

5

Great and easy process

Évaluation :

5

Outstanding facility and staff. They will go all out to help you.

Évaluation :

5

Excelente atención al cliente siempre resolvieron mis preguntas y volveré a rentar con uhaul cuando nesecite y por supuesto lo recomendare con familiares y amigos

Évaluation :

5

Great experience getting onboarded for storage. Did not have to wait for a CSR. Conveniently located unit on the first floor was reserved for us as we had requested online. We are looking forward to start moving our boxes in this weekend. We will also buy our moving boxes there and are considering the U-Haul portable storage units for our upcoming cross-country move in September.

Évaluation :

5

Great staff and clean facilities.

Évaluation :

1

The day I picked up the key was The worst I thought I would never experience. I had already been there for an hour waiting for the phone to be answered by a customer service representative and finally when I had to lie and say that I was in an accident or something and got a hold of someone he could not even figure it out and the whole process took me three hours and I did not get to move that night I'll start my move which I really need to do because the next day was more like the worst day having to run around back-and-forth between the three jobs that I have been trying to get everything moved out so I don't have to pay more than one days dues and now You're telling me $96 is what I owe and that is way too much if you don't want to be free for me after what I had to go through

Évaluation :

5

Very reasonable prices. Early 5am access to storage perfect when you have insomnia.

Évaluation :

5

Merci

Évaluation :

4

they made sure i didn't get the free month for moving into a new unit

Évaluation :

5

Very great experience boarding with them. The prices were reasonable, the unit was clean, and they had several services available that were very helpful. I highly recommend storing with them.

Évaluation :

5

Wow so nice and On it!,!!!

Évaluation :

5

Staff was very friendly and helpful. Facility was clean and well maintained. Felt safe and secure. Our storage unit was on the third floor but the elevator made the access painless.

Évaluation :

5

Moving was easier, they let us use their dollies!

Évaluation :

5

Friendly staff, quick and easy to achieve what I needed.

Évaluation :

5

I felt secure storing my belongings at Uhaul. Everyone was very helpful. Merci.

Évaluation :

5

Jonathan was a great help, very professional and was an amazing help when needed.

Évaluation :

5

Merci.

Évaluation :

5

Staff well informed, helpful and courteous

Évaluation :

5

The staff is so helpful and friendly. Facility is very clean. Love the area its in only 15 mins from my home.

Évaluation :

2

We secured the rental online. When we got there the unit number wasn't working with the alarm system. We Ended up having to go into the office and get assigned a new unit. The large double sliding doors do not work with our code only the single door, which makes it difficult to use any type of moving device such as a dolly, or cart or mover anything large through the single door. The 3 day we went to the rental there was a tag in the unit which said we were denied access due to non payment. Obviously that wasn't correct as we had just secured the unit with a full months payment 3 days before. Again Had to go to the office to gain access to our unit. Only then we're we told that we had to use the provided lock, not a personal lock which we had placed in the unit. The security seems good, but hoping we have no more problems and it would be nice if the double sliding doors would open with our code.

Évaluation :

5

This place treated us great! Not every u haul dealer does that. Merci

Évaluation :

5

Very nice and the place looks great.

Évaluation :

5

I had just moved down from Denver and the guys that where at the front desk where very helpful! They helped me with all my needs. They where quick and neat with the entire process! They explained everything very clear.! Great service and will be returning with any of my uhaul needs! 

Évaluation :

5

very helpful staff!

Évaluation :

5

All of the employees at this location were phenomenal. Always helpful, always friendly and always ready to help when needed. Very pleasant experience all around. Thank you guys for everything.

Évaluation :

5

I love this place every time I went there. I thought the cleanliness was always there and just felt sucked. They communicated well with my bill and just love the availability of carts to move your items was a major plus.

Évaluation :

5

The gentleman who worked with me did an amazing job. He was very well knowledged and was very helpful during our crazy and stressing situation. I feel much safer having my stuff stored at this location. Great job with your team.

Évaluation :

5

Top notch professionals staff this facility. It's the cleanest one yet and I've used several. Very courteous and helpful. Clean facilities and areas. It was a pleasure. I'll be back...

Évaluation :

5

It was very busy for a Tuesday.

Évaluation :

5

Erik was very professional and friendly.We even got to chatting about snowboarding.... Robert the service rep that initially checked me in was super helpful.. I even ended up getting a storage unit there because of how friendly the entire staff was. Kudos to Erik A and rhe rest of the staff at the facility...

Évaluation :

5

Thank you for making it work for me at the end of my transaction.

Évaluation :

5

Very helpful staff they go above and beyond to help the customer.

Évaluation :

4

Daniel is very professional and goes above and beyond to make sure the customers are satisfied. Very pleased.Very grateful.

Évaluation :

4

Although the storage unit and almost all staff was great, there was one staff member who acted very unprofessional. His name is Jonathan Sediillo, from the I40 and Coors location. I am unsure if he had a bad day, but he was rude, impatient, and condensending. He definitely left a bitter taste in my mouth.

Évaluation :

5

Perfect experience

Évaluation :

5

Everyone who helped us at the facility went above and beyond. Both Silas and Jonathan(spelling?) were doing their very heat to make the process as easy as possible for us while we were driving in from out of state. Jonathan went as far as walking us through the on-line move in process when our signal made the system glitch. We can't express enough how grateful we are!

Évaluation :

3

I bit understaffed. Took awhile of waiting for assistance and then, guy explained some things , spoke really fast, completed paperwork and took off. I didn't understand if I was supposed to follow him or not, norbabout the alarm and had to kind of figure out the process on my own. Been a really long time since I had used a self storage and would have appreciated a little extra courtesy. Otherwise, I would rate average. Is very clean and appreciated access to carts at entrance to building.

Évaluation :

5

The workers were knowledgeable and friendly. It is so convenient moving stuff into the storage with their trolleys.

Évaluation :

5

Every thing went good with the paper work and moving in.

Évaluation :

5

Worker did a great job

Évaluation :

5

Awesome new place, the staff was very friendly and informational and helpful. Also really appreciated all the moving carts, big help in moving up to the second floor. Great big area for backing in trailers, uhauls, etc. Will defintely recommend this uhaul...

Évaluation :

5

Staff was helpful, and they were also thoughtful enough to have moving equipment available. It made moving into the storage very easy.

Évaluation :

5

Merci

Évaluation :

5

I love using uhaul the staff is always nice and friendly

Évaluation :

5

All staff were professional , friendly , knowledgable and helpful.

Évaluation :

3

The help seem to be money hungry.

Évaluation :

5

Extremely nice facility and staff. Je les recommande fortement!

Évaluation :

3

A little too much pressure to buy something from U-Haul. Fortunately, had my own lock. Felt misled as to insurance coverage. Overall, good experience.

Évaluation :

4

I do find it a bit conflict of interest that you are required to buy a Uhaul lock (though it is nicely discounted). If you.use another lock, they will lock you put of your unit until you buy thier lock. On my case I had recently become homeless (it's better now), and I was surviving selling items from my unit. I could not afford thier lock, and they caused me to lose sales. They were unsympathetic, even with other people arguing for me. Crappy policy. Oh and if u lose they keys to.thier lock whichl they force you to buy, they can't help you. Call locksmith at your own cost. Aside from that one thing, we s home site., security and staff.