Customer Reviews for U-Haul Moving & Storage at Coors & I-40

1 620 évaluations

1801 Atrisco Dr NW   Albuquerque, NM 87120
(Behind the walmart on Coors and I-40)

(505) 349-5471

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(505) 349-5471

1801 Atrisco Dr NW
Albuquerque, NM 87120
(Behind the walmart on Coors and I-40)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

I started off in rio rancho nm I had to comfrim the rental and they had told there was no problem the day of the rental they call me 15 min before my pickup that I had to go to another location to pick up my rental that was 16 miles out of my way the young lady told me if I didn't want to go to the other location to take or leave it that's not her problem and she will cancel my rental I will never rent another u haul as long as live or my family

Arturo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad K. 
Évaluation :
2

The agent that checked me in wasn't very helpful. I know the manager there and he is exceptional.

Cindy C. 
Évaluation :
5

Always great service

Raul G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nivek B. 
Évaluation :
5

They did an awesome job! I didn't need a uhaul at first but last minute I did end up needing it. They did the process fast in and out. It was the best experience I had

Aracely G. 
Évaluation :
4

Friendly and helpful staff, easy rental and drop-off. The only problem this location has is the Albuquerque criminals stealing the gas out of the trucks at night. If you rent in the morning there's a strong chance that your rental truck will be empty. No one does anything about criminals in this state so they take whatever they want.

Matt T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent L. 
Évaluation :
5

Great staff.

Britt R. 
Évaluation :
3

Storage should be gated to avoid break-ins.

Amanda J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond A.  |  Expérience générale 
Évaluation :
4

Clean windshields are appreciated. Otherwise it was perfect!

James V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa H.  |  Expérience générale 
Évaluation :
5

The staff was friendly and efficient. There were 3 groups waiting for service when I arrived and we were all taken care of with in minutes. Thanks,

Salvador E. 
Évaluation :
5

Staff gave great advice. Efficient and organized. My go-to for trailer needs.

Torsten R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward B. 
Évaluation :
5

Process was quick, easy, and the staff were friendly.

Frank R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alphonso D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana W. 
Évaluation :
5

Everyone was very helpful and attentive.

Yolanda L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYDNEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY M. 
Évaluation :
5

This location was amazing. Never had any issues, staff was very friendly. If I ever need a storage facility in the future this will be the place I go and recommend all people go.

DOMINIC S.  |  Expérience générale 
Évaluation :
5

When I picked up the trailer the young man that was helping me out was extremely rude, he was talking to employees not paying attention to anything that I had to say or ask. Then ask me any questions at all about do I need this or do I need that? Just didn't like his attitude at all. Didn't have no customer service experience. It seemed like doesn't know how to talk to a customer in the right way, he seemed to be in his own world and it was all about him. Nothing to do with me. Pretty sad when you got young men that can't treat a customer, right.

Anthony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDA L.  |  Expérience générale 
Évaluation :
4

Good experience

donald B. 
Évaluation :
5

The staff was awesome. All very helpful, the equipment was great. They were all very helpful, friendly and knowledgeable . I found the experience absolutely fantastic. And should the need arise I will return to this facility to rent a truck and possibly a storage unit again. It was a great experience. Thank you very much.

Janet O.  |  Expérience générale 
Évaluation :
5

Great service

linda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

La Shanna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eugene m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Hello! For the most part, the experience was good! Everything in Albuquerque was on time and on point. However, I had MANY issues getting in contact with the office in Newburgh, NY. After the containers arrived in Middleton, NY, I was informed that the office in Newburgh was supposed to manage the delivery scheduling. Over the course of three days, I could not reach anyone in the office and was re-directed (each time) to an office or multiple offices in New Jersey. The people I spoke with informed me that they would direct my call back to Newburgh, whereby my call was transferred back to New Jersey. When it seemed as though someone in Newburgh picked up the phone, my call was suddenly disconnected. I'm not sure what was going on with this office; but this was extremely frustrating. As far as problem-solving is concerned, U-Haul should probably find a solution to this issue.

Heather S. 
Évaluation :
5

Nothing, crew was great and very helpful even while training their new employee.

ROBERT C. 
Évaluation :
4

Very efficient and friendly staff.

Patrick S. 
Évaluation :
5

Great and friendly people!

Alfredo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo C. 
Évaluation :
5

Rented a Transit van. Radio did not work.

Henry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOPE R.  |  Expérience générale 
Évaluation :
5

I was driving thru uhaul checkin out the facility n I ran over a piece of metal in my tire so I drove as fast as I could thru the front n located the manager I explained wat happened they rushed out 2 help me the guy who rented the unit n manager well they grabbed a plug from there personal car n plugged my tire that was very kind n koo of them to help me out they didn't have 2 so I'm giving uhaul on atrisco 5* it was my 1st day wit u guys thank u very much!

James D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frances H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorelei K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONNIE L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah F. 
Évaluation :
2

Tried calling location multiple times, finally just spoke with the CSR at 800#. Asked if I cleared unit could I stop the autopay on time. She said it was in process but reach out to manager to see about a prorate. Received an email a few days later saying unit was canceled. Finally was able to be transferred to manager, he said it was canceled, no prorate and can no longer use it though it was paid for the month. No attempt to make it right at all. We always use U-haul for storage and trucks but will no longer. All I asked for is what's fair since the CSR misunderstood and canceled my unit.

Julio C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alisa G. 
Évaluation :
5

This was a great overall experience. The ease of making the reservation to pick up and drop off.

Peter G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gloria P. 
Évaluation :
4

The guy was extremely racist because I am from Mexico, it was a miracle he actually rented the trailer, a d was just because the bearded worker was good and nice to me.

enrique C. 
Évaluation :
5

Make it more convenient to the customers when it comes to simple concerns that can easily resolved without calling the toll free #

TEJIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah M. 
Évaluation :
5

Well done.

Floyd V. 
Évaluation :
4

Customer service was awesome. Thank you

Philip R. 
Évaluation :
3

We would have appreciated being able to drop off the equipment at another location closer to our destination, rather than having to make the trip back out of our way to the original rental location.

TRAVIS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal G.  |  Expérience générale 
Évaluation :
4

Very hard to get to thus facility.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul G. 
Évaluation :
1

I cannot give a good review because I got to my location only to find out a padlock on the truck. Then, I had to come back to have it unlocked. I got extra charge for the mileage and the nobody even knew that we went back. Nobody documented that we returned. The tire pressure was low. The engine check/maintenance were on the dashboard. Lastly, nobody assisted us and inspected vehicle.

Petervon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika A.  |  Expérience générale 
Évaluation :
2

Not the locations fault but Uhaul moved my reservation from close to my house to across town adding a one hour drive to my day. After calling to confirm the day before at the near location and providing no information regarding the changed location. I will never use UHaul again.

Howard C. 
Évaluation :
4

Equipment was muddy and had dry dog food and what looked like manure in the cargo area

Elias R. 
Évaluation :
1

The service brakes light and alarm came on in the middle of my trip I called the location over 15 times with no answer . They forgot to check my truck back in and send my receipt so I got a call asking where the truck was the next day. Terrible experience.. I didn't even know if the truck was safe to drive and I was offered no discount or apology.

Jamal W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra B. 
Évaluation :
5

Excellente expérience

Michael Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK D. 
Évaluation :
5

Place is always clean every time I stop by. Staff always helpful and never wait too long.

Robert S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anthony E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

The location at 1801 Atrisco was very helpful. However, this was not originally supposed to be my drop off location. I was supposed to drop off at 2201-6th NW. I arrived here and they told me that they didn't have room for me to turn in the equipment there and so they sent me to 1801 Atrisco.

Morris F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hlen G. 
Évaluation :
5

Drop off employee at Coors and I-40 location was professional and very nice. He checked us in with ease, and had us on our way in a timely manner. Thank you!!!

Peggy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie S. 
Évaluation :
5

Nice staff, huge lot/area. Clean quick and kind employees

david R. 
Évaluation :
5

Love the facility and employees are extremely helpful!!!

MARIA B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
1

When I got to my dropoff location at 2201 6th St NW, Albuquerque, NM 87102 at 8:30am on 8/8/22, despite having three open parking slots, the employee would not allow me to drop off the rental truck. He said they don't really like to take one-way trucks and he wanted to keep the spots open for their own. I was told that just because I reserved that as my drop-off location, didn't mean it was GUARANTEED. He told me to drop it at another U-Haul location. So I was irritated had to go out of my way, and was late to work. He was not apologetic at all.

Lori R. 
Évaluation :
3

Check the trucks before sending them out. My truck had a lock on the back roll up door. When I called to ask what to do. I was told I could go back and start my miles over. Or cut the lock myself.

Joicham S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam A. 
Évaluation :
5

Returning the truck was very seamless and the service was exceptional. It was an easy and quick return. Overall, great experience!

Jeffrey S. 
Évaluation :
3

You know I fell off the ramp when trying to roll my heavy Craftsman rollaway tool box down the ramp. No fault of U-Haul but it took me a few extra days to move my shop because I got hurt and to my surprise I was charged like $300 + dollars when I returned the truck when it states 19,95 per day plus milage @ 5 days is no way possible of being charged what I was charged. Very Confused as to why when I had asked for 19,95 per day vehicle. Other then all that and getting hurt my experience was favorable

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS D. 
Évaluation :
1

I I got to My assigned location and thesai they didn't have room for me So after driving 900. Miles, I had to move the 26 ft truck in heavy traffic.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian A. 
Évaluation :
5

Quick and efficient

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick H. 
Évaluation :
1

my stuff got ruined the unit next to mine leaked glue or some. kind of chemical since I didn't have insurance I got nothing. I know your at fault never go back there or recommend any one to go there sorry

Debra Z.  |  Expérience générale 
Évaluation :
5

Great service, we always rent from this location as their always friendly and courteous. Their vehicles are well maintained and cleaned, says a lot about quality of service!

Lori M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLA M. 
Évaluation :
5

Very friendly staff

SARAH C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irma C.  |  Expérience générale 
Évaluation :
4

Clean the interior of the truck better.

James A. 
Évaluation :
5

Had a bit of trouble operating the key program but help provided was great.

WANDA L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus D. 
Évaluation :
5

Clean facilities. Available push cart were clean and available. Excellent service à la clientèle. Our family will be back when we need additional storage. Merci.

Billy H.  |  Expérience générale 
Évaluation :
5

The location is great. The online check in process could use some work. The website was buffering the whole time.

Leonard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa E. 
Évaluation :
5

Always very helpful and friendly.

Sandra M. 
Évaluation :
5

Excellent experience! From delivery to delivery, great communication and helpful people. Everything went according to plan. Je les recommande fortement. 

nancy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gilbert R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy S. 
Évaluation :
5

I requested 2 uboxes and was given an estimate of 3000$. Only used and shipped one ubox. Was still charged 2200$ for shipping despite the fact that half the cost would be 1500$. I would not recommend this service as I feel extremely taken advantage of.

Matthew H. 
Évaluation :
3

The sofa had dents in the back due to pressing against boxes. The sofa now has discoloration. Second drop off in Maryland NuGen movers were unattended to details, they lost items left on the curbside, did not re constructed sofa properly, had to return 2nd day to put up my bed as they did not bring tolls which took almost an 1 just to reconstruct a bed frame. Lastly, this NewGen movers took the dolly but made no effort to recover it.

VERONICA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russell H. 
Évaluation :
4

Always Quick and Friendly

Elias R. 
Évaluation :
5

Walk customer to truck and answer any questions.

Samuel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joann g.  |  Premières impressions 
Évaluation :
5

Great place for storage

frank b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gilbert R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S.  |  Expérience générale 
Évaluation :
5

My future storage requirements will be met by U-Haul, the experience I had was delightful

Shonisani R.  |  Expérience générale 
Évaluation :
4

No issues ever with UHaul. Clean facilities, easy check in and even easier check out. Besides people blocking the dock just using it for parking and not actually loading. The bathroom never seems to be unlocked for the storage facility. When you slide your keycard it beeps and let's you have access, but the door still won't open.

WESLEY C.  |  Expérience générale 
Évaluation :
1

U-haul was a problem renting our trailer. Staff was unprofessional. Absolutely the worst service in Columbus Ohio! Albuquerque NM was okay until my storage was messed up and then they had nothing to accommodate it with except to tell me to rent to storage sheds instead of paying for one 10 x 10

Desiree B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristen R.  |  Expérience générale 
Évaluation :
5

Staff were very helpful and flexible to meet my needs.

Matthew H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather N.  |  Expérience générale 
Évaluation :
1

Poor communication. Was assured by several different areas of UHAUL that I would get one free month of storage due to the hoards of money I paid them for a truck and trailer and then when I got to the facility to unload my belongings, i was told they had so many people renting storage from them, that they didn't have to honor the promotion. I knew it wasn't the fault of the agents there, so I agreed to pay their service fee, went through all the paperwork after a 15 hour drive and when i got to the unit , there was a lock on my unit! I asked for my money back. Very unprofessional.

Melanie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eileen L.  |  Expérience générale 
Évaluation :
1

Thank you for the truck. The staff in haltom city Texas was extremely professional and helpful. The staff in abq seemed confused and said they handle lots of complaints. After being assured by several areas of UHAUL that I would get a free first month of storage, I was told by the staff at the Coors/i40 location that they didn't have to honor the free month BC they "were at capacity". After a 13 hour drive and lots of other choices I could have made had I been told this upfront, I decided to pay your fee and when I went up to the storage, there was a lock already on it. I asked for a refund. Very disappointing.

Melanie M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zoe A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan R.  |  Premières impressions 
Évaluation :
5

Always a great experience.

Patty B.  |  Expérience générale 
Évaluation :
5

The only thing I wish is that I'd signed up for email rent reminders. But that's my fault!

Tecla L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA S.  |  Premières impressions 
Évaluation :
5

The staff at the 1801 Atrisco Dr NW location in Albuquerque was most helpful and accommodating. More businesses should be like them.

Pam C.  |  Expérience générale 
Évaluation :
5

Employee were. Very helpful. Great rates

Gerald O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBEKAH M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bettina B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEJIE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAQUALA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew F.  |  Expérience générale 
Évaluation :
4

Job well done, thank you !!!

Patty B.  |  Premières impressions 
Évaluation :
5

Excellent service and very well maintained facility. I'll be back there if I ever need a storage unit again.

Jose R.  |  Expérience générale 
Évaluation :
1

The most incompetent staff collectively I've ever encountered including the manager at this facility. Definitely would not try to rent here again or refer anyone there.

elizebeth h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyril H.  |  Expérience générale 
Évaluation :
3

Manager at this particular facility is a bully of female patrons and a coward if approached by men. He needs to correct his attitude and acknowledge the way he speaks to people.

STEPHEN H.  |  Premières impressions 
Évaluation :
5

Made sure I was aware of the terms. Looked for options regarding what I needed.

Stacy S.  |  Premières impressions 
Évaluation :
5

Great staff!

Anessa T.  |  Expérience générale 
Évaluation :
5

Erik was helpful with anything I asked or needed

Julian R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio A.  |  Expérience générale 
Évaluation :
5

Not disappointed with the facility and it's employees, there was a time when we had not locked our storage right and was notified right away about the situation. So I appreciate the employees for excellent service! Thank you for everything!

terrance l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet H.  |  Expérience générale 
Évaluation :
4

The instructions on how to access the unit could have been more clear in the check in process and where to find the box to check in. It was a very confusing experience that required me to speak to someone in the office - thankfully the young lady in the office was very friendly and helpful.

Kyle S.  |  Online Move In 
Évaluation :
5

I could not have ask for a better young man to help me. All I can say is thank you. Very professional and kind.

lillie a.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tylor A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisa W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teri H.  |  Expérience générale 
Évaluation :
5

The Staff at this location were awesome during this whole year of us renting there.

Berverly M.  |  Expérience générale 
Évaluation :
4

vehicle had no windshield wiper fluid and the windows inside were dirty manager service was prompt and courteous no problem commuting

arthur a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany S.  |  Expérience générale 
Évaluation :
5

We really appreciate that you provide flat dollies to move boxes from our uhaul truck to our storage unit, and vice-versa. My husband uses a scooter and your facility is 100 % accessible. Thank you for meeting our needs with kindness & and courtesy.

JAMES C.  |  Expérience générale 
Évaluation :
5

U-Haul is one of the most complex operations in the country, yet their systems are very easy to use.

Daniel D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyril H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire L.  |  Expérience générale 
Évaluation :
4

Very unkept compared to recent visits. Lots of trash everywhere, including a shattered glass.

Andrea G.  |  Expérience générale 
Évaluation :
5

The staff was sooooooo nice and helpful!!! They answered all our questions and made us feel at home. We were on the fence about getting a storage for our extra items and your staff is the reason we decided to get one. The tools (carts dock, truck, even the lighting and seeing mouse traps made us feel so much better about renting with you). There is a homeless camp on the Southside of the facility that was kinda of sketchy ( but you can't do anything about that it was off property maybe a Fench around ) your facility was so clean and well maintained!!

Maxine G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip B.  |  Expérience générale 
Évaluation :
5

Great facilities and location was convenient 👏 quick checkout with great staff 👍.

Henry K.  |  Expérience générale 
Évaluation :
1

It went from 34 dollars to 56 real quick

Joshua B.  |  Premières impressions 
Évaluation :
5

My experience with storage and truck rental services at this facility have been great. Merci.

Shannon B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas D.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Trini L.  |  Expérience générale 
Évaluation :
2

There was only one person who was able to help of the three in the office and took a while to get ahold of at the time our reservation was scheduled for. The online system was put in and checked for drive up unit and one was not provided through the online system. A refund for issued for later but was run again for a new unit. When we got to the unit, it was locked and we had to go back in again. Then the alarm was disarmed 3 times and still went off. This cut valuable time into our Uhaul truck we had rented through a different location closer to where we were moving because they were out of available storage units.

Jeremy G.  |  Premières impressions 
Évaluation :
1

I moved out according to the online like the girl told me and they still tried to charge me 700$ not a recommend

Brian v.  |  Expérience générale 
Évaluation :
5

I have no complaints with U Haul ABQ Coors & I-40. My complaints are still with U Haul Las Vegas NV and U Haul Inc. Because they were unable to meet my initial needs for our move to ABQ from the start, it required me to acquire additional expences.

Juan V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HOPE R.  |  Premières impressions 
Évaluation :
5

Although I only had a month I had a great experience!!

Esperanza S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Idalia E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona M.  |  Expérience générale 
Évaluation :
1

Nothing but confusion. We we offered 30 days for free and dud not fet it when arrived at facility. We had to open a investigation 3459111 had to pay up front and WE will be reimbursed after 3 days. Terrible experience after spending $2500 for a 26 foot truck and a dolly one way trip for a 1200 mile trip.

ANTHONY F.  |  Premières impressions 
Évaluation :
5

Very happy with the service and professional staff! Recomendable to people in need for this service!

Carmen G.  |  Expérience générale 
Évaluation :
5

U-Haul employees were very helpful and friendly. Facility was clean and well organized.

Scott S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Germaine C.  |  Expérience générale 
Évaluation :
4

Agent was knowledgeable and competent.

Juan V.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edwin H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHERYL S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay J.  |  Premières impressions 
Évaluation :
4

Merci

PAMELA SUZETTE M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Blanca M.  |  Expérience générale 
Évaluation :
5

Great service. Nice staff.

Carlos G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dimitra S.  |  Premières impressions 
Évaluation :
5

This location was wonderful! Every staff member helped make this process as smooth as possible!

Heidi P.  |  Online Move In 
Évaluation :
5

Manager Eric is a great helpful person. Him and his crew do there job really well

Gary m.  |  Expérience générale 
Évaluation :
5

No issues! My belongings were secure and safe. Never had an issue. Closed out my agreement in seconds! Will use again if needed. Thanks! Monica

monica l.  |  Expérience générale 
Évaluation :
4

Everything went well except I had several issues with my unit being locked for no payment but I was using it for a free month. Then when I vacated the premises I got a few calls/emails stating that I owed money and had a late fee. Other than that everybody was really helpful and able to assist me with my problems I just wish I didn't have the problems to begin with.

Abigail T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom F.  |  Expérience générale 
Évaluation :
5

Erik and his team do an amazing job at this facility. Although my wife and I moved to Washington State in Decemeber, I felt safe knowing that is unit so secure. The only thing I would have like to been able to do was provide a credit card authorization to have one of our friends who picked everything up OR utilize the credit card that was already on file since we were being auto-debited each month.

John V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martha S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura Q.  |  Premières impressions 
Évaluation :
3

I rented a 5 X 5 unit, then immediately upgraded to the next size (5 X 10). This process was easy. My first visit was very good. The associate was super friendly, fast and totally helpful. My second visit to upgrade went very well (associate helpful) but the second unit that I was upgrading to had floors that were dusty/dirty and riddled with rat/mouse poop. Also the floors by the lighting fixtures (corners) had a lot of dead insects. Also there are not enough carts available.

Enrique R.  |  Premières impressions 
Évaluation :
5

My experience here was so good!!!! I haven't seen Costumer Service like this in a very Long Tine. First thing first I just moved her to Albuquerque from Michigan 4 days ago. The place where I actually had to drop my Uhaul at did not have any storage space, so I came across 1801 Atrisco Dr and I meet Joseph!!! He is wonderful!!! First he was so welcoming to us being newbies here in Albuquerque. And he was even able to let us check our truck in at this location. When he showed us our storage space he was very thorough. He also gave the customers in front of us that same treatment so I know he does it with everyone. The next day he was even more helpful along with his coworker Isiah. Joseph needs employee of the money and a bonus. He is top notch and our family really appreciated him.

LAQUALA T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

andrtadina C.  |  Premières impressions 
Évaluation :
5

The staff at the Atrisco location we're professional, helpful and friendly. We highly recommend the Atrisco location

Isabelle Q.  |  Expérience générale 
Évaluation :
4

The small metal bars at the edge of th loading dock are trip hazards. Otherwise all good

kent m.  |  Expérience générale