Évaluations des clients U-Haul Moving & Storage at Coors & I-40

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Coors & I-40

Cote générale :

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Lupita C.
Évaluation :

Jonathan Sedillo is very helpful and professional. He went above and beyond to provide uhaul service we needed. Thanku Jonathan! We towed my truck home.

Jessica W. | Premières impressions |
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It was very busy for a Tuesday.

David M.
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Very easy. Good staff.

Maria S.
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Everything was great

Isabel C.
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No bad comments. Everyone there was nice and friendly. Did everything in a timely matter. Quick and easy 👍👍

Terra B.
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Le client n'a pas laissé de commentaire.

Victor G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ERIC J.
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The staff is knowledgeable and helpful. Five star team.

Myrna B.
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They went out of their way to help us after our 4 hour search for a moving truck. They had a cancelation and we showed up and took it for our one load.

Paul M.
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Le client n'a pas laissé de commentaire.

Griselda Z.
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Excellent customer service and very easy to pick up and drop off equipment!

Nicolas L. | Premières impressions |
Évaluation :

Erik was very professional and friendly.We even got to chatting about snowboarding.... Robert the service rep that initially checked me in was super helpful.. I even ended up getting a storage unit there because of how friendly the entire staff was. Kudos to Erik A and rhe rest of the staff at the facility...

Bobby G.
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Le client n'a pas laissé de commentaire.

JUANITA T.
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Le client n'a pas laissé de commentaire.

Rosemary L.
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Le client n'a pas laissé de commentaire.

Catherine C.
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Le client n'a pas laissé de commentaire.

Marsha J.
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Online check in was not at all user friendly and a complete waste of time. However, the actual PEOPLE I dealt with on the phone and in person were very helpful.

Javier T.
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The U haul track smelled heavily of Marijuana and the location never alerted me of this - the rep did not even walk me to the truck and just said here at the keys. The manager advised that the smell would wear off. This is terrible as my belongings are all damaged.

Anthony B.
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Le client n'a pas laissé de commentaire.

Juan Antonio E.
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Le client n'a pas laissé de commentaire.

Christian C.
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Please don't add the dolly and blankets to the truck when I already declined. It takes up extra space which is sometimes coveted toward the end of loading.

Patrick B.
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keep the great service

Robert R.
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Le client n'a pas laissé de commentaire.

Karen A.
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Le client n'a pas laissé de commentaire.

Cailey W.
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Le client n'a pas laissé de commentaire.

Paul H.
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Worst service ever. Delivered to the wrong location. Took 3 days to locate it. Arrived late. Did not notify me when they did find it. Scheduled time to pick it up and it was not ready and had to return 2 hours later to pick it up. Would never use their service again.

Jihshang S.
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Le client n'a pas laissé de commentaire.

JOHN S.
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Le client n'a pas laissé de commentaire.

Serena W.
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Great customer service.

Donna B.
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I can't think of any criticism, actually. It all worked for me! Kind, friendly, efficient people to work with. The ladies who handled the process for me were awesome! I'm starting to think the best man for any job is a woman-at least here in New Mexico! Can and will recommend U-Haul Services again. Thanks!!

Sara B.
Évaluation :

Nobody was in the lobby and had to go looking for someone to help me. Couldn't return the truck to another location which caused me to have to drive all the way back to Albuquerque from Santa Fe to return the truck. Ended up changing plans to avoid extra time/mileage/expense. 10' truck wasn't available at closer location to me so had to drive to Coors to get a 10' truck. Coors U-haul location is a confusing location and time consuming to get to because it is behind Walmart down a dead end street. One way rentals should always be available from a moving truck company.

Daniel J C.
Évaluation :

Unlikely. I recently (10/10/2020) rented a pickup for evening transportation of a telescope for sky viewing. I have been a customer of U-Haul for many years. Two issues in my recent experience distressed me, and I am unlikely to continue to support U-Haul. The first issue has to do with PII. When I completed my on-line clearance, I provided my driver's license number. When I arrived at the rental center, a young person using a cell phone in a very casual manner took my photo and also photographed my license. I believe it goes without saying that PII should be handled in a highly confidential manner and discarded when no longer needed. In my opinion a pre-clearance of my license could have been completed before my arrival, and a visual check of my license and identity would be sufficient at the rental center. The manner in which this was managed did not inspire any confidence in the security of these processes. The second issue has to do with the pick-up and return procedures. I was not informed at the rental center that I needed to make a visual inspection of the equipment nor provided any means to document mars on the equipment. After leaving the center, I received a text message to this effect, but when I discovered it, it had expired and I was unable to respond to it. When I returned the equipment I was greeted in a hostile manner by the center manager who accused me of causing a dent in the body of the pickup, for which I was not responsible. In my opinion the center should maintain its own records of its equipment and a representative and the customer should make a joint inspection of the equipment before it leaves the lot to clarify any damage to the equipment before and after use.

Lyle L.
Évaluation :

Truck was not located where described. 24/7 share caused more stress

Taylor B.
Évaluation :

I paid for an appliance Dolly and the truck didn't have one. As you can imagine, moving my washer was not fun

SALVADOR S.
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Le client n'a pas laissé de commentaire.

Suzanne T.
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Le client n'a pas laissé de commentaire.

Lou Ann T.
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I dont know. The location was so so easy and conveniently designed to return even the great big 26' truck. staff were friendly and professional.

Yudiesky G. | Premières impressions |
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Thank you for making it work for me at the end of my transaction.

ROBIN S.
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Oil all over the chains and the front of the trailer

Victor G. | Premières impressions |
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Le client n'a pas laissé de commentaire.

YUDIESKY G.
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I would only add that all customer service representatives that take incoming calls to know each locations rules and expectations for their customers. What I found was that the info given over the phone while I made my reservation was not accurate at the time of arrival in Albuquerque. That upset me because I had requested a storage unit in a specific location and no climate control, outside. When I was at the location something else was being given to me that I did not request. I feel that communication and setting the correct expectations to customers is key! All customers should know what their reserving and what they are paying for.

Dora L.
Évaluation :

Jonathan Sedillo is an outstanding customer service agent. He was extremely helpful and friendly.

Silvia R.
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Was given a 15 foot truck even though my reservation was a 17 foot truck.🙄

KATIUSKA S.
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Le client n'a pas laissé de commentaire.

Vicente G.
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Le client n'a pas laissé de commentaire.

PATTY H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jordan R.
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Le client n'a pas laissé de commentaire.

Marla R. | Online Move In |
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Le client n'a pas laissé de commentaire.

JOSHUA W.
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Le client n'a pas laissé de commentaire.

John M.
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Le client n'a pas laissé de commentaire.

jennifer J.
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Le client n'a pas laissé de commentaire.

LISA D.
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Le client n'a pas laissé de commentaire.

Brice M.
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Experience was great overall. But, why don't you just have every customer fill the tank all the way before returning it? It would be much easier than trying to get the tank back to 3/4, or whatever level the fuel was at. Other than this minor thing, great experience.

Anthony J.
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Great crew, very pleasant to work with.

DARRELYNN G.
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Very pleased!!

Judy B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Joanne G.
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Le client n'a pas laissé de commentaire.

Bryan K.
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Le client n'a pas laissé de commentaire.

TECLA L.
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Le client n'a pas laissé de commentaire.

Tecla L.
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Le client n'a pas laissé de commentaire.

Matthew J.
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Le client n'a pas laissé de commentaire.

randy K.
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Le client n'a pas laissé de commentaire.

Mitch G.
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Le client n'a pas laissé de commentaire.

Scott G.
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Le client n'a pas laissé de commentaire.

shelley W.
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Le client n'a pas laissé de commentaire.

Betrice J.
Évaluation :

Jonathan Sedillo was very helpful, he went out of his way. Thank you

Emily C.
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Le client n'a pas laissé de commentaire.

diane G.
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Can't think of any.

Jeffery N.
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Le client n'a pas laissé de commentaire.

TANYA G.
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Le client n'a pas laissé de commentaire.

Stephanie C.
Évaluation :

Very smooth easy process. Takes some stress off of making a large move. Will use U-Haul in the future.

WALTER M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Terry T.
Évaluation :

I had a change in my schedule and needed to pick up a day early and they were more than happy to help. Very professional and fast when I picked up.

sandy D.
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Le client n'a pas laissé de commentaire.

Michael P. | Expérience générale |
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Very helpful staff they go above and beyond to help the customer.

Anna B.
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I was very satisfied with the whole experience of my travel and all my needs with this move. Thank you.! Keep up the good work.

Angela V.
Évaluation :

They two men helping me were absolutely phenomenal. Made a very stressful situation, non stressful! Much gratitude

TAMMY C G.
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Le client n'a pas laissé de commentaire.

Richard I.
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Le client n'a pas laissé de commentaire.

sasha w. | Expérience générale |
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Le client n'a pas laissé de commentaire.

eric D.
Évaluation :

Had to make Res. Through another U Haul since this locations phone never answered just endless hold time. But the service was great when I arrived

Michael S.
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Le client n'a pas laissé de commentaire.

Roger S.
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Le client n'a pas laissé de commentaire.

ISIDRO S.
Évaluation :

por que uno habla espanol no lo ha tienden bien, yo he rentado dos camionetas y me roban millas y alos empleados no le gusta por que hablo espanol.boy a buscar otras opciones de rentar por otra compania. Isidro Sanchez

Melody G. | Premières impressions |
Évaluation :

Daniel is very professional and goes above and beyond to make sure the customers are satisfied. Very pleased.Very grateful.

Melody G.
Évaluation :

Daniel was so helpful in a stressful time.

PABLO G.
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Have clearer instructions on what to do when returning trucks after hours. Lock box was not secured and had to contact the general manager via an after hours emergency number to get direction.

MARIA G.
Évaluation :

Friendly staff and knew what they were doing.

Paul R.
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Le client n'a pas laissé de commentaire.

Craig S.
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Le client n'a pas laissé de commentaire.

David M.
Évaluation :

Always a pleasure to deal with these guys!

evelyn S.
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Atrisco location treated us well but it was the fifth location sent to for reserved equipment.

Diana G.
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Le client n'a pas laissé de commentaire.

Steven N.
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Le client n'a pas laissé de commentaire.

kurt t. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Tanya G.
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Le client n'a pas laissé de commentaire.

ERICKA F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

James H.
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They keep trying to overcharge me almost twice of what I owe. They can't even logically explain it but the guy argued with me about it because they wrote down the wrong beginning mileage and I didn't know it at first. He says there is nothing I can do about it and demanding payment.

Carlos C.
Évaluation :

Terrible customer service. General Manager very disrespectful. I wlll never return to this location.

James M.
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Le client n'a pas laissé de commentaire.

Hugh C.
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Le client n'a pas laissé de commentaire.

Susan M.
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Very helpful and respectful staff assisted me. Highly recommend this business for others.

Jennifer H.
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Customer service was AAA+ Thank You!

Daniel S.
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Le client n'a pas laissé de commentaire.

Todd H.
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Employees were rude, completely non helpful, and anti-customer relations. Too young to be managing business alone. Forget about customer experience. I guess pet monkey could have been trained better..

Mary B.
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Le client n'a pas laissé de commentaire.

kent M.
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Le client n'a pas laissé de commentaire.

Dennis V.
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Le client n'a pas laissé de commentaire.

Frederick M.
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Le client n'a pas laissé de commentaire.

Brent K.
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Le client n'a pas laissé de commentaire.

Roger T.
Évaluation :

Improve the online pick up experience. Takes to long to check in

Guy G.
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Le client n'a pas laissé de commentaire.

Cristal G.
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Le client n'a pas laissé de commentaire.

David P.
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Le client n'a pas laissé de commentaire.

Chris R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Maria S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Gordon S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Mayra E. | Expérience générale |
Évaluation :

Although the storage unit and almost all staff was great, there was one staff member who acted very unprofessional. His name is Jonathan Sediillo, from the I40 and Coors location. I am unsure if he had a bad day, but he was rude, impatient, and condensending. He definitely left a bitter taste in my mouth.

Maria S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Mary M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Susan J. | Premières impressions |
Évaluation :

Perfect experience

Jamie H. | Online Move In |
Évaluation :

Everyone who helped us at the facility went above and beyond. Both Silas and Jonathan(spelling?) were doing their very heat to make the process as easy as possible for us while we were driving in from out of state. Jonathan went as far as walking us through the on-line move in process when our signal made the system glitch. We can't express enough how grateful we are!

Michelle A. | Premières impressions |
Évaluation :

I bit understaffed. Took awhile of waiting for assistance and then, guy explained some things , spoke really fast, completed paperwork and took off. I didn’t understand if I was supposed to follow him or not, norbabout the alarm and had to kind of figure out the process on my own. Been a really long time since I had used a self storage and would have appreciated a little extra courtesy. Otherwise, I would rate average. Is very clean and appreciated access to carts at entrance to building.

SARAH O. | Expérience générale |
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The workers were knowledgeable and friendly. It is so convenient moving stuff into the storage with their trolleys.

Julia S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

David A. | Premières impressions |
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Every thing went good with the paper work and moving in.

Ken H. | Premières impressions |
Évaluation :

Worker did a great job

Veronica G. | Premières impressions |
Évaluation :

Awesome new place, the staff was very friendly and informational and helpful. Also really appreciated all the moving carts, big help in moving up to the second floor. Great big area for backing in trailers, uhauls, etc. Will defintely recommend this uhaul...

SARAH O. | Premières impressions |
Évaluation :

Staff was helpful, and they were also thoughtful enough to have moving equipment available. It made moving into the storage very easy.

YVETTE Y. | Premières impressions |
Évaluation :

Thank you

sasha w. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Matthew K. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Donna m. | Premières impressions |
Évaluation :

I love using uhaul the staff is always nice and friendly

Laurie H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

christine a. | Premières impressions |
Évaluation :

All staff were professional , friendly , knowledgable and helpful.

orlando o. | Expérience générale |
Évaluation :

The help seem to be money hungry.

steven h. | Premières impressions |
Évaluation :

Extremely nice facility and staff. I highly recommend them!

Michael L. | Expérience générale |
Évaluation :

A little too much pressure to buy something from U-Haul. Fortunately, had my own lock. Felt misled as to insurance coverage. Overall, good experience.

Stephen L. | Expérience générale |
Évaluation :

I do find it a bit conflict of interest that you are required to buy a Uhaul lock (though it is nicely discounted). If you.use another lock, they will lock you put of your unit until you buy thier lock. On my case I had recently become homeless (it's better now), and I was surviving selling items from my unit. I could not afford thier lock, and they caused me to lose sales. They were unsympathetic, even with other people arguing for me. Crappy policy. Oh and if u lose they keys to.thier lock whichl they force you to buy, they can't help you. Call locksmith at your own cost. Aside from that one thing, we s home site., security and staff.

Mary M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

David W. | Premières impressions |
Évaluation :

Clean, super helpful

Non reviews have been submitted for this location.

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