Customer Reviews for U-Haul Moving & Storage at Coors & I-40

1 154 évaluations

1801 Atrisco Dr NW   Albuquerque, NM 87120
(Behind the walmart on Coors and I-40)

(505) 349-5471

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(505) 349-5471

1801 Atrisco Dr NW
Albuquerque, NM 87120
(Behind the walmart on Coors and I-40)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip B.  |  Expérience générale 
Évaluation :
5

Great facilities and location was convenient 👏 quick checkout with great staff 👍.

Henry K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARION D. 
Évaluation :
5

Both location were a lot of help and excellent to work with.

Todd F. 
Évaluation :
1

It went from 34 dollars to 56 real quick

Joshua B.  |  Premières impressions 
Évaluation :
5

Very helpful and responsive.

Hugh C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAMIAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy N. 
Évaluation :
5

My experience with storage and truck rental services at this facility have been great. Merci.

Shannon B.  |  Expérience générale 
Évaluation :
5

Easy...all of it Thanks!

Steven N. 
Évaluation :
5

I was given very good service there was plenty of trucks to rent it was very easy to rent a U-Haul truck and everyone there was kind . Thank You.

Adorela R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR E. 
Évaluation :
4

I was so impressed with your help that checked me in. It was quick and easy. And he gave me back everything I forgot in truck. Merci

Virginia L. 
Évaluation :
5

The Best

James L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Trini L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Damon T. 
Évaluation :
1

The shocks in the back of the truck are dead, the ignition was so stuck it almost made it impossible to turn on. The sun visor is broken and was constantly hitting me in the face. The dude initially told me the wrong spot number. Truck did not have a lock for the rear. Truck was not full when I picked it up, and after driving it I didn't even want to bother refilling it. I turned the truck in after nine hours or of twenty four because it was that bad. I've used u haul for years and always been happy with my rental until today. The only thing that worked as it should was the hand truck.

Ted M. 
Évaluation :
2

There was only one person who was able to help of the three in the office and took a while to get ahold of at the time our reservation was scheduled for. The online system was put in and checked for drive up unit and one was not provided through the online system. A refund for issued for later but was run again for a new unit. When we got to the unit, it was locked and we had to go back in again. Then the alarm was disarmed 3 times and still went off. This cut valuable time into our Uhaul truck we had rented through a different location closer to where we were moving because they were out of available storage units.

Jeremy G.  |  Premières impressions 
Évaluation :
5

This Groupe goes above and beyond to take care all my moving needs

JAMES L. 
Évaluation :
5

Professional Services at its best.

James L. 
Évaluation :
1

I moved out according to the online like the girl told me and they still tried to charge me 700$ not a recommend

Brian v.  |  Expérience générale 
Évaluation :
5

Staff is always spot-on and extra helpful.I have been rent with you guys many times in the past few months.

ANDRES R G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan T. 
Évaluation :
5

I have no complaints with U Haul ABQ Coors & I-40. My complaints are still with U Haul Las Vegas NV and U Haul Inc. Because they were unable to meet my initial needs for our move to ABQ from the start, it required me to acquire additional expences.

Juan V.  |  Expérience générale 
Évaluation :
4

Over all my experience was the best at any rental facility I have used.

JAMES F. 
Évaluation :
3

I would have given a higher rating but I received 3 phone calls with misinformation about the time I can access the UBOX. I confirm for one time at 7pm the latest. And then 10 minutes later another phone call to say 6pm.. I instantly caught an attitude.. 26 hour drive and 3 weeks in a hotel. I did not want to hear any more mishaps on other peoples part

KENYA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria V.  |  Expérience générale 
Évaluation :
5

Truck was in good condition, ran good!

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKALA M. 
Évaluation :
5

Professional and good help thank you

MARIAN T. 
Évaluation :
5

Staff at this location has been the best. I have used other locations, and staff was not good at all. I would recommend this location for anyone in the Albuquerque and near by area.

JAMES D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HOPE R.  |  Premières impressions 
Évaluation :
5

Although I only had a month I had a great experience!!

Esperanza S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Idalia E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
4

Helpful and polite. Prompt attention at check in. Vehicle ready. Unable to rent size wanted but the larger truck was really nice and got decent highway miles.

Patrick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Easy pick up and drop off. Price was excellent!

Barbara P. 
Évaluation :
2

Clean the windshields on vehicles before pick up. This location had not sense of urgency. The asst manager had an extended personal conversation with a customer while i waited for his assistance, to correct a problem. i was set to leave town at 5pm, but did not get out of town until 8:30pm because of improper equipment. The asst manager appeared to be content to dawdle, as i waited.

Jeffery C. 
Évaluation :
5

Great experience, everyone awesome!!

Ethelgeneva J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAWN A. 
Évaluation :
1

Nothing but confusion. We we offered 30 days for free and dud not fet it when arrived at facility. We had to open a investigation 3459111 had to pay up front and WE will be reimbursed after 3 days. Terrible experience after spending 2 500 $for a 26 foot truck and a dolly one way trip for a 1200 mile trip.

ANTHONY F.  |  Premières impressions 
Évaluation :
5

Very happy with the service and professional staff! Recomendable to people in need for this service!

Carmen G.  |  Expérience générale 
Évaluation :
5

U-Haul employees were very helpful and friendly. Facility was clean and well organized.

Scott S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
5

This was the easiest long distance move. My container arrived a week early and the local store was in communication with me every step of the way.

Neesa R. 
Évaluation :
5

Guys were great and helped us get a storage unit too.

Justin R. 
Évaluation :
5

Easy in and out. The truck served the exact purpose that we rented it for.

CHRISTOPHER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Germaine C.  |  Expérience générale 
Évaluation :
4

Better Costomer service,, and you need to take payments with out a card, like Apple Pay, apple wallet etc,, electronic payment we are in 2022, upgrade your payment system

IRVING D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA G. 
Évaluation :
5

We had no problems and will be using you again in about three weeks. Thanks

Joyce D. 
Évaluation :
4

Agent was knowledgeable and competent.

Juan V.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edwin H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE O. 
Évaluation :
5

Desk agent was very helpful and knowledgeable during registration. Expedited check in/ and check out, and I was on my way.

JUAN NEPUMUSENO V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHERYL S.  |  Expérience générale 
Évaluation :
5

Excellent pickup and drop off service.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria f.  |  Expérience générale 
Évaluation :
5

The staff was beyond professional.

THOMAS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay J.  |  Premières impressions 
Évaluation :
4

Everything went well. Spine Savers were great!

tamar G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN S. 
Évaluation :
4

Merci

PAMELA SUZETTE M.  |  Expérience générale 
Évaluation :
4

Excellent service. The truck it was clean for in and out side.

MARIA V. 
Évaluation :
3

They charged me for an extra day after I left the keys in the drop box. The next time I rented from them they gave me a 26' truck with less than 1/4 tank of gas.

JOSEFITA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON W. 
Évaluation :
5

Excellent customer service!!!

Amy S. 
Évaluation :
5

Excellent customer service! Very friendly, helpful people working there.

CHRISTINA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
5

Customer service was excellent upon both check in and check out! Very impressed and will recommend

AMY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Blanca M.  |  Expérience générale 
Évaluation :
5

Great service. Nice staff.

Carlos G.  |  Premières impressions 
Évaluation :
1

Clean your trucks used mask and trash inside of truck is unacceptable

Matthew A. 
Évaluation :
5

One of the security safety chains was missing its rubber locking strap and they did not have a replacement on hand!

JUNE P. 
Évaluation :
5

Online and in store need to be on the same page

JERROD W. 
Évaluation :
5

Customer Service was very helpful and Professional. Thank You.

THERON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROCIO R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dimitra S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie D. 
Évaluation :
5

This location was wonderful! Every staff member helped make this process as smooth as possible!

Heidi P.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ishmael S. 
Évaluation :
2

The windows were dirty and the inside needed some cleaning. I feel the truck was just brought in and they didn't have time to clean it properly.

ELAINE W. 
Évaluation :
1

Who ever decided to have custumers pickup a rental vehichle with only a 1/4 tank of gas and try to return it with the same amount needs to be kicked in the balls. Pick it up full return it full you #%cking idiot.

JOHN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew L. 
Évaluation :
5

Manager Eric is a great helpful person. Him and his crew do there job really well

Gary m.  |  Expérience générale 
Évaluation :
5

Very clean truck and very positive overall experience.

Larry C. 
Évaluation :
5

No issues! My belongings were secure and safe. Never had an issue. Closed out my agreement in seconds! Will use again if needed. Thanks! Monica

monica l.  |  Expérience générale 
Évaluation :
4

Everything went well except I had several issues with my unit being locked for no payment but I was using it for a free month. Then when I vacated the premises I got a few calls/emails stating that I owed money and had a late fee. Other than that everybody was really helpful and able to assist me with my problems I just wish I didn't have the problems to begin with.

Abigail T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGUERITE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom F.  |  Expérience générale 
Évaluation :
3

Check trailers of all scenarios, rain on drive to destination, all boxes were wet! Leaking trailer!

KRISTIAN V. 
Évaluation :
5

Erik and his team do an amazing job at this facility. Although my wife and I moved to Washington State in Decemeber, I felt safe knowing that is unit so secure. The only thing I would have like to been able to do was provide a credit card authorization to have one of our friends who picked everything up OR utilize the credit card that was already on file since we were being auto-debited each month.

John V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martha S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura Q.  |  Premières impressions 
Évaluation :
5

Great service and fast

Priscilla P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN F. 
Évaluation :
4

Only issue is that no employee was at the customer counter when we went to pick up rental van. Took about 10 minutes before a person showed up to counter and we were assisted.

Thomas E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolynn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELBY E. 
Évaluation :
5

Can't think of any improvements. Le service a été excellent.

Kelvin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne V. 
Évaluation :
3

I rented a 5 X 5 unit, then immediately upgraded to the next size (5 X 10). This process was easy. My first visit was very good. The associate was super friendly, fast and totally helpful. My second visit to upgrade went very well (associate helpful) but the second unit that I was upgrading to had floors that were dusty/dirty and riddled with rat/mouse poop. Also the floors by the lighting fixtures (corners) had a lot of dead insects. Also there are not enough carts available.

Enrique R.  |  Premières impressions 
Évaluation :
5

My experience here was so good!!!! I haven't seen Costumer Service like this in a very Long Tine. First thing first I just moved her to Albuquerque from Michigan 4 days ago. The place where I actually had to drop my Uhaul at did not have any storage space, so I came across 1801 Atrisco Dr and I meet Joseph!!! He is wonderful!!! First he was so welcoming to us being newbies here in Albuquerque. And he was even able to let us check our truck in at this location. When he showed us our storage space he was very thorough. He also gave the customers in front of us that same treatment so I know he does it with everyone. The next day he was even more helpful along with his coworker Isiah. Joseph needs employee of the money and a bonus. He is top notch and our family really appreciated him.

LAQUALA T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAQUALA T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

andrtadina C.  |  Premières impressions 
Évaluation :
5

The staff at the Atrisco location we're professional, helpful and friendly. We highly recommend the Atrisco location

Isabelle Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB S. 
Évaluation :
1

No hablan español y no son atentos llegue como 20 min después de la hora que tenía que entregar y me querían cobrar un día más

Alma E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac T. 
Évaluation :
4

The small metal bars at the edge of th loading dock are trip hazards. Otherwise all good

kent m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christina r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria B. 
Évaluation :
5

Great place easy in and out!

Thomas F.  |  Expérience générale 
Évaluation :
1

Worst experience i have had with u-haul i will never want to pick up from that location again

Rodolfo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charity K. 
Évaluation :
5

You're all great

DEBRA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRIC F. 
Évaluation :
5

Thank you for your kindness and understanding.

Janet H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie G. 
Évaluation :
5

Great customer service in and out we're recommended to anybody

malisa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus C. 
Évaluation :
3

My only problem was i reserved on line save was told my first month was free apon checking in they said their facility wouldn't honor it. This was very upsetting wasn't prepared to have to post 200 to move in. I feel like this is false advertisement why give this offer when the facility won't honor it

Tammy D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELISHA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDY B.  |  Premières impressions 
Évaluation :
5

Jerry Garcia checked me in. He was professional, helpful, and thorough.

Lorelei K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco M.  |  Premières impressions 
Évaluation :
5

I DO NOT REMEMBER THE GENTLEMENS NAME BUT WHO EVER WAS WORKING THE DESK LAST NIGHT AROUND 6 PM WAS AWESOME. HE WAS SO FRIENDLY AND ANSWERED ALL MY QUESTIONS WITH EASE. 10/10 WOULD RECOMMEND

Jocelyn H.  |  Premières impressions 
Évaluation :
5

Didn’t deal with staff but everything went great.

Pauline A.  |  Premières impressions 
Évaluation :
5

Great job! Very helpful and professional.

LISA V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Premières impressions 
Évaluation :
5

Aucun

Jeffrey D.  |  Premières impressions 
Évaluation :
4

Jonathan was the person that helped me he was very very pleasant and was willing to work with me his customer service was excellent

sandy t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne A.  |  Premières impressions 
Évaluation :
5

Best in town!!!!

rodney s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles F.  |  Premières impressions 
Évaluation :
3

Last time I used uhaul was July 2020 had no problems renting a truck with my DX card issued to my by the federal govt for my retirement benefits to be monthly deposited . I thought all locations were managed within the same boundaries ; however I have learned this is not the case. When I went online to reserve a truck I used the same process I used the last time I used uhaul got the same prompts saying that I couldn't use my DX card to rent the van but I was able to rent a small truck with my DX card. This time I reserved the truck ,went on the day of pickup and without running my card my form of payment was denied . So for the first time in over 30 years I left without getting the truck . When I got home I called my Son's widow my failure to getting the truck because of their "NEW" rental requirements she had to call a friend to pick her up to bring her to U-Haul to pay for the rental . The bottom line is this uhaul should have plainly stated all the requirements needed to rent U-Haul equipment on the U-Haul home page and not have a runaround !!! I had no problem reserving the truck with my DXCard but it was denied as payment . What kind of run-around is that.

Stephen L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D.  |  Premières impressions 
Évaluation :
5

Staff was very helpful and through!! Would definitely recommend!

Vanessa K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa T.  |  Premières impressions 
Évaluation :
5

Isaiah was extremely kind and helpful. Took his time in finding us the right unit and staying patient with us. He also went above and beyond to get us the uhaul truck we needed same day. Very happy to do business with you.

Alexis R.  |  Premières impressions 
Évaluation :
5

Telephone customer service for those without internet should be easily accessible!

Jerald S.  |  Premières impressions 
Évaluation :
5

Great customer service workers were very friendly keep up the great work

Jennifer D.  |  Premières impressions 
Évaluation :
4

Uhaul made my experience from moving one state to another state very pleasant

Ed D.  |  Premières impressions 
Évaluation :
5

Staff were AMAZING. I was a bit flustered and under caffeinated. They gave clear instructions and answered all of my (kind of weird) questions. The facility is both convenient and tucked away (good for security). It is also SUPER clean. Before the move (when I was searching for options) the staff were also incredibly helpful. So helpful I chose this facility over an equally close, rather less expensive option (the guy who answered the phone there was a tool).

Amber G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn R.  |  Online Move In 
Évaluation :
4

I didn't read my emails completely so when I got there I didn't know where to go for my unit or how to get in.. The entering of my code when I leave is gonna take some getting used to however... other than that it's a nice place..

Krystle T.  |  Online Move In 
Évaluation :
1

We disarmed our unit but the code went let us inside. It said, denied - are not allowed. It was only 9 PM

Danielle T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ariel M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis M.  |  Premières impressions 
Évaluation :
1

We were promised access to our unit but the Uhaul facility was not properly working and there was no access to get in. There were about 15 trucks outside. I called Erik, the general manager, and was very disappointed with his customer service. He denied helping all of us get access and said that we could come back tomorrow if we wanted. Some people had to leave because they had to return their rental trucks. We were outside of the building for about 2 hours calling customer service and trying to figure everything out until the manager finally decided to show up and open a door for everyone. We had to fit our very large furniture through a normal sized door... It was a complete nightmare. I am never using your services again and will make sure to let everyone else know as well.

Nicholas S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLOTTE LYNNE S.  |  Premières impressions 
Évaluation :
5

The staff is always very helpful! I haven't come across a single issue. Very reliable and pleasant.

rudy A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josie r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnny a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paolo E.  |  Premières impressions 
Évaluation :
2

It took over twenty minutes to find a storage unit. The unit is very dark had to use a flashlight and that's not helpful. Elevator was extremely slow. Staff not friendly and they could not stop looking at their cell phone while talking with me. Very rude behavior.

Edwin H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james P.  |  Premières impressions 
Évaluation :
4

I was promised a month free and told that is what will happen. I can't get my items into the place because off all the piles of pallets in the way. So I left and went back after closing and some decent rest. But pallets were still there and the big door wouldn't open. I hope I am not charged another day for my truck. But the service was great. Friendly and lots of people ready to go.

ANNALISA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa D.  |  Premières impressions 
Évaluation :
5

I have used uhaul for the past 30 years for local moves and the service and equipment has always been great. This time i moved across the country. The associates were outstanding at both pickup and dropoff locations and the staff at the dropoff and storage were simply amazing. They were so very polite and helpful. The epuipment was A1 top of the line. This experience solidifies uhaul as the best in my rankings as i have used other services when helping someone else move. Uhaul is the best. I highly recommend that if you need to move or just move something, Uhaul is the way to go. I would also like to thank Jerry at the storage facility for his help and expertise. He explained everything so well i had no questions about anything, good job Jerry. Thankyou all, i will continue to use uhaul exclusively. T.C. Albuquerque NM

Timothy C.  |  Premières impressions 
Évaluation :
5

Excellent and quick Customer Service.

WESLEY C.  |  Premières impressions 
Évaluation :
5

Great prices. Staff was knowledgeable. And I the overall online to the in person process was fast and easy & you could get a free . Thank you U-haul for letting us store our belongings between our move. Tahseeanna

Tahseeanna H.  |  Premières impressions 
Évaluation :
5

Jerry was amazing, went above and beyond and I was so pleased with the property grounds and ease of renting. I will be a repeat customer and refer others.

DANIELLE S.  |  Premières impressions 
Évaluation :
5

Great and easy process

maria T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lidia L.  |  Premières impressions 
Évaluation :
5

Great experience getting onboarded for storage. Did not have to wait for a CSR. Conveniently located unit on the first floor was reserved for us as we had requested online. We are looking forward to start moving our boxes in this weekend. We will also buy our moving boxes there and are considering the U-Haul portable storage units for our upcoming cross-country move in September.

Steven B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwen H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M.  |  Premières impressions 
Évaluation :
1

The day I picked up the key was The worst I thought I would never experience. I had already been there for an hour waiting for the phone to be answered by a customer service representative and finally when I had to lie and say that I was in an accident or something and got a hold of someone he could not even figure it out and the whole process took me three hours and I did not get to move that night I'll start my move which I really need to do because the next day was more like the worst day having to run around back-and-forth between the three jobs that I have been trying to get everything moved out so I don't have to pay more than one days dues and now You're telling me 96 $is what I owe and that is way too much if you don't want to be free for me after what I had to go through

Mikal c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy C.  |  Premières impressions 
Évaluation :
5

Friendly staff, quick and easy to achieve what I needed.

danette p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONNE A.  |  Online Move In 
Évaluation :
5

The staff is so helpful and friendly. Facility is very clean. Love the area its in only 15 mins from my home.

Bobby L.  |  Premières impressions 
Évaluation :
5

Very nice and the place looks great.

Jennifer J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry K.  |  Premières impressions 
Évaluation :
5

The gentleman who worked with me did an amazing job. He was very well knowledged and was very helpful during our crazy and stressing situation. I feel much safer having my stuff stored at this location. Great job with your team.

John V.  |  Premières impressions 
Évaluation :
5

It was very busy for a Tuesday.

holley w.  |  Premières impressions 
Évaluation :
5

Erik was very professional and friendly.We even got to chatting about snowboarding.... Robert the service rep that initially checked me in was super helpful.. I even ended up getting a storage unit there because of how friendly the entire staff was. Kudos to Erik A and rhe rest of the staff at the facility...

Nicolas L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marla R.  |  Online Move In 
Évaluation :
3

I bit understaffed. Took awhile of waiting for assistance and then, guy explained some things , spoke really fast, completed paperwork and took off. I didn't understand if I was supposed to follow him or not, norbabout the alarm and had to kind of figure out the process on my own. Been a really long time since I had used a self storage and would have appreciated a little extra courtesy. Otherwise, I would rate average. Is very clean and appreciated access to carts at entrance to building.

Michelle A.  |  Premières impressions 
Évaluation :
5

Every thing went good with the paper work and moving in.

David A.  |  Premières impressions 
Évaluation :
5

Merci

YVETTE Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew K.  |  Premières impressions 
Évaluation :
5

All staff were professional , friendly , knowledgable and helpful.

christine a.  |  Premières impressions 
Évaluation :
5

Extremely nice facility and staff. Je les recommande fortement!

steven h.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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