Customer Reviews for U-Haul Moving & Storage at Coors & I-40

1 217 évaluations

1801 Atrisco Dr NW   Albuquerque, NM 87120
(Behind the walmart on Coors and I-40)

(505) 349-5471

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(505) 349-5471

1801 Atrisco Dr NW
Albuquerque, NM 87120
(Behind the walmart on Coors and I-40)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Teri H.  |  Expérience générale 
Évaluation :
5

The Staff at this location were awesome during this whole year of us renting there.

Berverly M.  |  Expérience générale 
Évaluation :
4

vehicle had no windshield wiper fluid and the windows inside were dirty manager service was prompt and courteous no problem commuting

arthur a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany S.  |  Expérience générale 
Évaluation :
5

We really appreciate that you provide flat dollies to move boxes from our uhaul truck to our storage unit, and vice-versa. My husband uses a scooter and your facility is 100 % accessible. Thank you for meeting our needs with kindness & and courtesy.

JAMES C.  |  Expérience générale 
Évaluation :
5

U-Haul is one of the most complex operations in the country, yet their systems are very easy to use.

Daniel D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyril H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire L.  |  Expérience générale 
Évaluation :
4

Very unkept compared to recent visits. Lots of trash everywhere, including a shattered glass.

Andrea G.  |  Expérience générale 
Évaluation :
5

The staff was sooooooo nice and helpful!!! They answered all our questions and made us feel at home. We were on the fence about getting a storage for our extra items and your staff is the reason we decided to get one. The tools (carts dock, truck, even the lighting and seeing mouse traps made us feel so much better about renting with you). There is a homeless camp on the Southside of the facility that was kinda of sketchy ( but you can't do anything about that it was off property maybe a Fench around ) your facility was so clean and well maintained!!

Maxcine G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip B.  |  Expérience générale 
Évaluation :
5

Great facilities and location was convenient 👏 quick checkout with great staff 👍.

Henry K.  |  Expérience générale 
Évaluation :
1

It went from 34 dollars to 56 real quick

Joshua B.  |  Premières impressions 
Évaluation :
5

My experience with storage and truck rental services at this facility have been great. Merci.

Shannon B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas D.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Trini L.  |  Expérience générale 
Évaluation :
2

There was only one person who was able to help of the three in the office and took a while to get ahold of at the time our reservation was scheduled for. The online system was put in and checked for drive up unit and one was not provided through the online system. A refund for issued for later but was run again for a new unit. When we got to the unit, it was locked and we had to go back in again. Then the alarm was disarmed 3 times and still went off. This cut valuable time into our Uhaul truck we had rented through a different location closer to where we were moving because they were out of available storage units.

Jeremy G.  |  Premières impressions 
Évaluation :
1

I moved out according to the online like the girl told me and they still tried to charge me 700$ not a recommend

Brian v.  |  Expérience générale 
Évaluation :
5

I have no complaints with U Haul ABQ Coors & I-40. My complaints are still with U Haul Las Vegas NV and U Haul Inc. Because they were unable to meet my initial needs for our move to ABQ from the start, it required me to acquire additional expences.

Juan V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HOPE R.  |  Premières impressions 
Évaluation :
5

Although I only had a month I had a great experience!!

Esperanza S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Idalia E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona M.  |  Expérience générale 
Évaluation :
1

Nothing but confusion. We we offered 30 days for free and dud not fet it when arrived at facility. We had to open a investigation 3459111 had to pay up front and WE will be reimbursed after 3 days. Terrible experience after spending $2500 for a 26 foot truck and a dolly one way trip for a 1200 mile trip.

ANTHONY F.  |  Premières impressions 
Évaluation :
5

Very happy with the service and professional staff! Recomendable to people in need for this service!

Carmen G.  |  Expérience générale 
Évaluation :
5

U-Haul employees were very helpful and friendly. Facility was clean and well organized.

Scott S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Germaine C.  |  Expérience générale 
Évaluation :
4

Agent was knowledgeable and competent.

Juan V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay J.  |  Premières impressions 
Évaluation :
5

Great service. Nice staff.

Carlos G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dimitra S.  |  Premières impressions 
Évaluation :
5

This location was wonderful! Every staff member helped make this process as smooth as possible!

Heidi P.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martha S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura Q.  |  Premières impressions 
Évaluation :
3

I rented a 5 X 5 unit, then immediately upgraded to the next size (5 X 10). This process was easy. My first visit was very good. The associate was super friendly, fast and totally helpful. My second visit to upgrade went very well (associate helpful) but the second unit that I was upgrading to had floors that were dusty/dirty and riddled with rat/mouse poop. Also the floors by the lighting fixtures (corners) had a lot of dead insects. Also there are not enough carts available.

Enrique R.  |  Premières impressions 
Évaluation :
5

My experience here was so good!!!! I haven't seen Costumer Service like this in a very Long Tine. First thing first I just moved her to Albuquerque from Michigan 4 days ago. The place where I actually had to drop my Uhaul at did not have any storage space, so I came across 1801 Atrisco Dr and I meet Joseph!!! He is wonderful!!! First he was so welcoming to us being newbies here in Albuquerque. And he was even able to let us check our truck in at this location. When he showed us our storage space he was very thorough. He also gave the customers in front of us that same treatment so I know he does it with everyone. The next day he was even more helpful along with his coworker Isiah. Joseph needs employee of the money and a bonus. He is top notch and our family really appreciated him.

LAQUALA T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

andrtadina C.  |  Premières impressions 
Évaluation :
3

My only problem was i reserved on line save was told my first month was free apon checking in they said their facility wouldn't honor it. This was very upsetting wasn't prepared to have to post 200 to move in. I feel like this is false advertisement why give this offer when the facility won't honor it

Tammy D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELISHA S.  |  Premières impressions 
Évaluation :
5

Jerry Garcia checked me in. He was professional, helpful, and thorough.

Lorelei K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco M.  |  Premières impressions 
Évaluation :
5

I DO NOT REMEMBER THE GENTLEMENS NAME BUT WHO EVER WAS WORKING THE DESK LAST NIGHT AROUND 6 PM WAS AWESOME. HE WAS SO FRIENDLY AND ANSWERED ALL MY QUESTIONS WITH EASE. 10/10 WOULD RECOMMEND

Jocelyn H.  |  Premières impressions 
Évaluation :
5

Didn’t deal with staff but everything went great.

Pauline A.  |  Premières impressions 
Évaluation :
5

Great job! Very helpful and professional.

LISA V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Premières impressions 
Évaluation :
5

Aucun

Jeffrey D.  |  Premières impressions 
Évaluation :
4

Jonathan was the person that helped me he was very very pleasant and was willing to work with me his customer service was excellent

sandy t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne A.  |  Premières impressions 
Évaluation :
5

Best in town!!!!

rodney s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles F.  |  Premières impressions 
Évaluation :
3

Last time I used uhaul was July 2020 had no problems renting a truck with my DX card issued to my by the federal govt for my retirement benefits to be monthly deposited . I thought all locations were managed within the same boundaries ; however I have learned this is not the case. When I went online to reserve a truck I used the same process I used the last time I used uhaul got the same prompts saying that I couldn't use my DX card to rent the van but I was able to rent a small truck with my DX card. This time I reserved the truck ,went on the day of pickup and without running my card my form of payment was denied . So for the first time in over 30 years I left without getting the truck . When I got home I called my Son's widow my failure to getting the truck because of their "NEW" rental requirements she had to call a friend to pick her up to bring her to U-Haul to pay for the rental . The bottom line is this uhaul should have plainly stated all the requirements needed to rent U-Haul equipment on the U-Haul home page and not have a runaround !!! I had no problem reserving the truck with my DXCard but it was denied as payment . What kind of run-around is that.

Stephen L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D.  |  Premières impressions 
Évaluation :
5

Staff was very helpful and through!! Would definitely recommend!

Vanessa K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa T.  |  Premières impressions 
Évaluation :
5

Isaiah was extremely kind and helpful. Took his time in finding us the right unit and staying patient with us. He also went above and beyond to get us the uhaul truck we needed same day. Very happy to do business with you.

Alexis R.  |  Premières impressions 
Évaluation :
5

Telephone customer service for those without internet should be easily accessible!

Jerald S.  |  Premières impressions 
Évaluation :
4

Uhaul made my experience from moving one state to another state very pleasant

Ed D.  |  Premières impressions 
Évaluation :
5

Staff were AMAZING. I was a bit flustered and under caffeinated. They gave clear instructions and answered all of my (kind of weird) questions. The facility is both convenient and tucked away (good for security). It is also SUPER clean. Before the move (when I was searching for options) the staff were also incredibly helpful. So helpful I chose this facility over an equally close, rather less expensive option (the guy who answered the phone there was a tool).

Amber G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn R.  |  Online Move In 
Évaluation :
4

I didn't read my emails completely so when I got there I didn't know where to go for my unit or how to get in.. The entering of my code when I leave is gonna take some getting used to however... other than that it's a nice place..

Krystle T.  |  Online Move In 
Évaluation :
1

We disarmed our unit but the code went let us inside. It said, denied - are not allowed. It was only 9 PM

Danielle T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ariel M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josie r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnny a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paolo E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa D.  |  Premières impressions 
Évaluation :
5

I have used uhaul for the past 30 years for local moves and the service and equipment has always been great. This time i moved across the country. The associates were outstanding at both pickup and dropoff locations and the staff at the dropoff and storage were simply amazing. They were so very polite and helpful. The epuipment was A1 top of the line. This experience solidifies uhaul as the best in my rankings as i have used other services when helping someone else move. Uhaul is the best. I highly recommend that if you need to move or just move something, Uhaul is the way to go. I would also like to thank Jerry at the storage facility for his help and expertise. He explained everything so well i had no questions about anything, good job Jerry. Thankyou all, i will continue to use uhaul exclusively. T.C. Albuquerque NM

Timothy C.  |  Premières impressions 
Évaluation :
5

Excellent and quick Customer Service.

WESLEY C.  |  Premières impressions 
Évaluation :
5

Great prices. Staff was knowledgeable. And I the overall online to the in person process was fast and easy & you could get a free . Thank you U-haul for letting us store our belongings between our move. Tahseeanna

Tahseeanna H.  |  Premières impressions 
Évaluation :
5

Jerry was amazing, went above and beyond and I was so pleased with the property grounds and ease of renting. I will be a repeat customer and refer others.

DANIELLE S.  |  Premières impressions 
Évaluation :
5

Great and easy process

maria T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lidia L.  |  Premières impressions 
Évaluation :
5

Great experience getting onboarded for storage. Did not have to wait for a CSR. Conveniently located unit on the first floor was reserved for us as we had requested online. We are looking forward to start moving our boxes in this weekend. We will also buy our moving boxes there and are considering the U-Haul portable storage units for our upcoming cross-country move in September.

Steven B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwen H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy C.  |  Premières impressions 
Évaluation :
5

Friendly staff, quick and easy to achieve what I needed.

danette p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONNE A.  |  Online Move In 
Évaluation :
5

The staff is so helpful and friendly. Facility is very clean. Love the area its in only 15 mins from my home.

Bobby L.  |  Premières impressions 
Évaluation :
5

Very nice and the place looks great.

Jennifer J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry K.  |  Premières impressions 
Évaluation :
5

It was very busy for a Tuesday.

holley w.  |  Premières impressions 
Évaluation :
5

Erik was very professional and friendly.We even got to chatting about snowboarding.... Robert the service rep that initially checked me in was super helpful.. I even ended up getting a storage unit there because of how friendly the entire staff was. Kudos to Erik A and rhe rest of the staff at the facility...

Nicolas L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarafina R.  |  Online Move In 
Évaluation :
3

I bit understaffed. Took awhile of waiting for assistance and then, guy explained some things , spoke really fast, completed paperwork and took off. I didn't understand if I was supposed to follow him or not, norbabout the alarm and had to kind of figure out the process on my own. Been a really long time since I had used a self storage and would have appreciated a little extra courtesy. Otherwise, I would rate average. Is very clean and appreciated access to carts at entrance to building.

Michelle A.  |  Premières impressions 
Évaluation :
5

Every thing went good with the paper work and moving in.

David A.  |  Premières impressions 
Évaluation :
5

Merci

YVETTE Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew K.  |  Premières impressions 
Évaluation :
5

All staff were professional , friendly , knowledgable and helpful.

erik a.  |  Premières impressions 
Évaluation :
5

Extremely nice facility and staff. Je les recommande fortement!

steven h.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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