Le client n'a pas laissé de commentaire.kristen R. | Expérience générale
Customer Reviews for U-Haul Moving & Storage at Coors & I-40
Pour nous contacter
Albuquerque, NM 87120
(Behind the walmart on Coors and I-40)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Paul R.
Le client n'a pas laissé de commentaire.Scott C.
I returned to the uhaul facility 5 min until close. I had the employee come to the door as I was walking up and lock the door then hurry away. I returned my truck but noticed a discrepancy in mileage. I stopped one of the guys on his way out to show him. Then he says oh yeah you'll have to speak the manager as he quickly got in his vehicle to leave. Then I called for the next 2 days trying to get a hold of Eric the manager to be told he couldn't do anything. He wouldn't even listen to the fact that I drove off the lot with 1/2 a tank of gas. Put 3 gallons in to get it back to 1/2 and there would be no way that would happen with 54 mi driven.Anitra E.
Le client n'a pas laissé de commentaire.anthony L.
Staff were very helpful and flexible to meet my needs.Matthew H. | Expérience générale
Le client n'a pas laissé de commentaire.Darrin K.
Le client n'a pas laissé de commentaire.Heather N. | Expérience générale
Le client n'a pas laissé de commentaire.Austin L.
Le client n'a pas laissé de commentaire.John T.
great customer serviceMaria D.
Poor communication. Was assured by several different areas of UHAUL that I would get one free month of storage due to the hoards of money I paid them for a truck and trailer and then when I got to the facility to unload my belongings, i was told they had so many people renting storage from them, that they didn't have to honor the promotion. I knew it wasn't the fault of the agents there, so I agreed to pay their service fee, went through all the paperwork after a 15 hour drive and when i got to the unit , there was a lock on my unit! I asked for my money back. Very unprofessional.Melanie M. | Expérience générale
Le client n'a pas laissé de commentaire.Eileen L. | Expérience générale
Le client n'a pas laissé de commentaire.Elijah M.
Thank you for the truck. The staff in haltom city Texas was extremely professional and helpful. The staff in abq seemed confused and said they handle lots of complaints. After being assured by several areas of UHAUL that I would get a free first month of storage, I was told by the staff at the Coors/i40 location that they didn't have to honor the free month BC they "were at capacity". After a 13 hour drive and lots of other choices I could have made had I been told this upfront, I decided to pay your fee and when I went up to the storage, there was a lock already on it. I asked for a refund. Very disappointing.Melanie M. | Premières impressions
Le client n'a pas laissé de commentaire.Zoe A. | Expérience générale
Was able to pick up trailer very quickly and be on my wayRonald C.
I was very impressed with how courteous and professional the two young men were who helped me with the pickup and drop-off of the trailer I rented. The whole process went very quickly and smoothly despite the cold, pelting rain on the first day.Brad T.
Bring less !Susan W.
Le client n'a pas laissé de commentaire.Jeremy R.
Super kind and and helpful people! Very nice location. Easy to get in and out with our 35ft RV and towing.irene G.
I did not get dolly I asked for and did not get free month storage. Had to pay for it because no openings drive up available. That was frustrating.over charged for.mileageRoslyn P.
Le client n'a pas laissé de commentaire.Barbara E.
Le client n'a pas laissé de commentaire.Joan R. | Premières impressions
Always a great experience.Patty B. | Expérience générale
The only thing I wish is that I'd signed up for email rent reminders. But that's my fault!Tecla L. | Expérience générale
Le client n'a pas laissé de commentaire.YOLANDA S. | Premières impressions
The staff at the 1801 Atrisco Dr NW location in Albuquerque was most helpful and accommodating. More businesses should be like them.Pam C. | Expérience générale
Le client n'a pas laissé de commentaire.Carrie S.
Le client n'a pas laissé de commentaire.Braxton B.
Le client n'a pas laissé de commentaire.Anthony R.
Moving company at Davis, California not good !! Chris with Rubix Relocation Specialist really bad service, foul language, aggressive, not consumer oriented at all. Don't Recommend to anybody this company !!guillermo V.
The guys who are managing the business have been incredibly rude to myself, friends, and family. This was one of the worst U-Haul experiences I have had. The truck was filthy, It did not have a full tank even though they said it did. They refused to walk outside to look over the vehicle with me. Then when I came back the manager who checked my truck in practically threatened me. The whole thing made me feel uncomfortable. I will never use this location again.MUHAMMED B.
Le client n'a pas laissé de commentaire.Phillip C.
Le client n'a pas laissé de commentaire.Treena Y.
Le client n'a pas laissé de commentaire.Angela S.
Great customer service!!MARIA B.
Le client n'a pas laissé de commentaire.Elizabeth P.
Nothing. Service and quality were excellentDaniel L.
Staff was very friendly and helpful. Great experience.Gina G.
Le client n'a pas laissé de commentaire.Frank R.
Le client n'a pas laissé de commentaire.Ericka R.
Great customer service here.Robert C.
The truck had damage that was not reported and the service employees did not do a walk around to check if damage was present! But they were fast about getting people in and out of the store.Courtney D.
Fast Friendly Serviceelias R.
Le client n'a pas laissé de commentaire.Joseph K.
The location was nice and it was easy to pick up. The drop off was a little lengthy because of all that we had to do to ensure we did it properly. The light in the trailer did not work. The truck seemed like it was having trouble changing gears. The truck was also not gassed up at all. I still have not received my receipt after 24 hours of returning it.dominic J.
Great experienceChristopher T.
I was handed the keys and told how to do things, but not shown. As a result, my truck went over the stops and landed on the trailer arm. A tow truck got us fixed, but a little training at the beginning might have avoided the damage to my truck.David S.
Everything ready in time. Courteous and efficient staff. Will recommendTorsten R.
My only complaint is that when i arrived in Albuquerque the location redirected me to another drop off location because they didnt have room to park the truck.Scott B.
Service was easy and the guys are on top of everything. Store very clean and organized.Kimberly S.
Le client n'a pas laissé de commentaire.destiny H.
Reserved my U-Haul online, confirm email stated someone would call me within 24 hours to discuss. No one ever called. I called the day before my scheduled move and turns out the location I selected to pick up the U-Haul at was actually closed so I had to pick it up at a different location further than expected. As a first time uhaul driver that made me a little uneasy and I had to replan my route. That was the only real hiccup after that everything went smooth.Shaniqua H.
Le client n'a pas laissé de commentaire.Jay J.
Le client n'a pas laissé de commentaire.Laura L.
The equipment worked great. However, the cabs were dirty - needed a good mop.Marion D.
The pickup I rented wasn't particularly clean when I received it.Bryan B.
Thank you Eric and Sebastian great customer service.Alan E.
Nothing. You did your job well.cynthia M.
Le client n'a pas laissé de commentaire.robert G.
Le client n'a pas laissé de commentaire.Lizette G.
Le client n'a pas laissé de commentaire.Cynthia S.
Please send final invoice to Texweight@comcast.net Thank youmark T.
Le client n'a pas laissé de commentaire.Christine R.
Le client n'a pas laissé de commentaire.Adrian H.
Fix your trucks. This truck was not in good operation and I injured myself from it.Jesse D.
Le client n'a pas laissé de commentaire.Daniel M.
Better customer service and not have to go and walk for my uhaul to drive off property. Also have the vehicle cleaned inside and not smell like cigarettes.Stephanie B.
Le client n'a pas laissé de commentaire.Russell P.
Le client n'a pas laissé de commentaire.Brian E.
Le client n'a pas laissé de commentaire.Scott S.
Thanks to the staff on 4/30! Solid membersAlicia L.
Le client n'a pas laissé de commentaire.Jeanette D.
Le client n'a pas laissé de commentaire.quirno C.
The initial part of my uhaul experience was good but the receiving end was horrible. The uhaul Location where I picked up my container was horrible service. Very disappointed and was inconvenienced in so many ways but that's smother review for another location.Vince V.
Movers were somewhat inexperienced moving my piano from the uBox to the living room in my house. I had to direct them where to place the two-man strap under the piano. They also failed to protect the wood from the metal cinch on the strap and nicked the finished wood on one side of the piano.Stephen K.
Le client n'a pas laissé de commentaire.JOHN S.
Le client n'a pas laissé de commentaire.jose R.
Le client n'a pas laissé de commentaire.Edumenio G.
My issues were not with the u-boxes. It was with storage. I moved out of town. I needed to access the boxes and requested them to be pulled in advance, when I arrived they had not been pulled and nobody was available to pull them. I had to come back the next day and it totally messed up my schedule. A second time I came to empty them I was assured they would be pulled. When I arrived only one was out. Thankfully the guys were very helpful and brought it out.Ana M.
Le client n'a pas laissé de commentaire.Philip T.
Le client n'a pas laissé de commentaire.walter J.
It was a little bumpy at first but was handled professionally. I appreciate the customer serviceteresa O.
Le client n'a pas laissé de commentaire.ANTHONY N.
Le client n'a pas laissé de commentaire.Julie A.
Le client n'a pas laissé de commentaire.Gilberto R.
Le client n'a pas laissé de commentaire.maxine S.
Le client n'a pas laissé de commentaire.Kirsten M.
Did not receive any furniture pads. Service and timelines perfect. Staff exceptional!Sharon S.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.Sally D.
Great serviceJoshua R.
Le client n'a pas laissé de commentaire.ROBERT L.
Fast drop off. Helpful staff. EasyDean S.
Employee were. Very helpful. Great ratesGerald O. | Expérience générale
Dirty inside, windshield hadn't been cleaned there was streaked bugs all over the windshied and The air conditioning stopped working and I drove across texas in 95 degree heat!!!!beth H.
Everything was great!Terri M.
Le client n'a pas laissé de commentaire.Patty B.
Le client n'a pas laissé de commentaire.Crystal G.
Ben went out of his way to assist me. I really appreciated that since I had no experience with business locations in Albuquerque.Catherine W.
Le client n'a pas laissé de commentaire.David M.
I have no complaints, Everyone is very helpful and polite..LORETTA H.
we reserved a vehicle a week prior and on the day of pick up and using the app, the truck wasn't ready for 45 minutes..not sure whyJames O.
I feel deceived and hurt. The woman who made my reservation gave me VERY wrong information and each and every bit ofninformstiin she.gsvr me or omitted cost me more money, time, and hassle. Everyone at this location was very nice and helpful, but 1. I was told a month before my reservation, when I made it, that I could pick up the truck and car trailer at the location next to my apartment. Not only was I eventually required to pick it all up 30 minutes away, but I couldn't get it until several hours later, which required I reach out to everyone helping me with less than 24 hours notice, inconveniencing many friends. This location also had NO MOVING BLANKETS, which required I travel another location to pick THEM up. Picking up from this location also cost me an extra 50 miles of driving. This is important because 8nwas told I'd have unlimited miles, which.was also not accurate. 2. I was told by the same woman whose my reservation that the storage location to which I'd be offloading my 20' truck would give me a month free rent on the 10x15 space I'd reserved. When I asked about adding a smaller space to my needed storage, she gladly took that order, but I found out when I arrived that I'd only get one month free on the SMALLER space, costing me $200 for renting the larger space. Everyone was very nice, but "sorry for the inconvenience" is a pretty shitty way to inconvenience me, take me for more money, and eat up my time and energy in the critical life moment that moving is. After many years of easy UHaul reservations this one STUNK IT UP.GERALD K.
Le client n'a pas laissé de commentaire.Brenda S.
Equipment was is good working orderRozan C.
I didn't catch his name, but the guy who did the check-in was very polite, helpful and friendly. He went over the charges, made sure everything was in order, and helped with taking pictures of the vehicle.Pam C.
Le client n'a pas laissé de commentaire.Marvin P.
Le client n'a pas laissé de commentaire.Stephen A.
Le client n'a pas laissé de commentaire.REBEKAH M. | Expérience générale
Le client n'a pas laissé de commentaire.Bettina B. | Premières impressions
Le client n'a pas laissé de commentaire.TEJIE S. | Premières impressions
Le client n'a pas laissé de commentaire.Ramona M. | Online Move In
Le client n'a pas laissé de commentaire.LAQUALA T. | Expérience générale
Le client n'a pas laissé de commentaire.Matthew F. | Expérience générale
Job well done, thank you !!!Patty B. | Premières impressions
Excellent service and very well maintained facility. I'll be back there if I ever need a storage unit again.Jose R. | Expérience générale
The most incompetent staff collectively I've ever encountered including the manager at this facility. Definitely would not try to rent here again or refer anyone there.elizebeth h. | Expérience générale
Le client n'a pas laissé de commentaire.Cyril H. | Expérience générale
Manager at this particular facility is a bully of female patrons and a coward if approached by men. He needs to correct his attitude and acknowledge the way he speaks to people.STEPHEN H. | Premières impressions
Made sure I was aware of the terms. Looked for options regarding what I needed.Stacy S. | Premières impressions
Great staff!Anessa T. | Expérience générale
Erik was helpful with anything I asked or neededJulian R. | Expérience générale
Le client n'a pas laissé de commentaire.Sergio A. | Expérience générale
Not disappointed with the facility and it's employees, there was a time when we had not locked our storage right and was notified right away about the situation. So I appreciate the employees for excellent service! Thank you for everything!terrance l. | Expérience générale
Le client n'a pas laissé de commentaire.Janet H. | Expérience générale
The instructions on how to access the unit could have been more clear in the check in process and where to find the box to check in. It was a very confusing experience that required me to speak to someone in the office - thankfully the young lady in the office was very friendly and helpful.Kyle S. | Online Move In
I could not have ask for a better young man to help me. All I can say is thank you. Very professional and kind.lillie a. | Premières impressions
Le client n'a pas laissé de commentaire.Tylor A. | Premières impressions
Le client n'a pas laissé de commentaire.Elisa W. | Premières impressions
Le client n'a pas laissé de commentaire.Allison L. | Premières impressions
Le client n'a pas laissé de commentaire.Richard I. | Expérience générale
Le client n'a pas laissé de commentaire.Teri H. | Expérience générale
The Staff at this location were awesome during this whole year of us renting there.Berverly M. | Expérience générale
vehicle had no windshield wiper fluid and the windows inside were dirty manager service was prompt and courteous no problem commutingarthur a. | Expérience générale
Le client n'a pas laissé de commentaire.michelle m. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel D. | Expérience générale
Le client n'a pas laissé de commentaire.Brittany S. | Expérience générale
We really appreciate that you provide flat dollies to move boxes from our uhaul truck to our storage unit, and vice-versa. My husband uses a scooter and your facility is 100 % accessible. Thank you for meeting our needs with kindness & and courtesy.JAMES C. | Expérience générale
U-Haul is one of the most complex operations in the country, yet their systems are very easy to use.Daniel D. | Online Move In
Le client n'a pas laissé de commentaire.Cyril H. | Premières impressions
Le client n'a pas laissé de commentaire.Jay R. | Expérience générale
Le client n'a pas laissé de commentaire.Maria R. | Expérience générale
Le client n'a pas laissé de commentaire.Joel M. | Premières impressions
Le client n'a pas laissé de commentaire.Claire L. | Expérience générale
Very unkept compared to recent visits. Lots of trash everywhere, including a shattered glass.Andrea G. | Expérience générale
The staff was sooooooo nice and helpful!!! They answered all our questions and made us feel at home. We were on the fence about getting a storage for our extra items and your staff is the reason we decided to get one. The tools (carts dock, truck, even the lighting and seeing mouse traps made us feel so much better about renting with you). There is a homeless camp on the Southside of the facility that was kinda of sketchy ( but you can't do anything about that it was off property maybe a Fench around ) your facility was so clean and well maintained!!Maxcine G. | Premières impressions
Le client n'a pas laissé de commentaire.Phillip B. | Expérience générale
Great facilities and location was convenient 👏 quick checkout with great staff 👍.Henry K. | Expérience générale
It went from 34 dollars to 56 real quickJoshua B. | Premières impressions
My experience with storage and truck rental services at this facility have been great. Merci.Shannon B. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas D. | Expérience générale
Le client n'a pas laissé de commentaire.Trini L. | Expérience générale
There was only one person who was able to help of the three in the office and took a while to get ahold of at the time our reservation was scheduled for. The online system was put in and checked for drive up unit and one was not provided through the online system. A refund for issued for later but was run again for a new unit. When we got to the unit, it was locked and we had to go back in again. Then the alarm was disarmed 3 times and still went off. This cut valuable time into our Uhaul truck we had rented through a different location closer to where we were moving because they were out of available storage units.Jeremy G. | Premières impressions
I moved out according to the online like the girl told me and they still tried to charge me 700$ not a recommendBrian v. | Expérience générale
I have no complaints with U Haul ABQ Coors & I-40. My complaints are still with U Haul Las Vegas NV and U Haul Inc. Because they were unable to meet my initial needs for our move to ABQ from the start, it required me to acquire additional expences.Juan V. | Expérience générale
Le client n'a pas laissé de commentaire.Maria V. | Expérience générale
Le client n'a pas laissé de commentaire.Cindy C. | Expérience générale
Le client n'a pas laissé de commentaire.HOPE R. | Premières impressions
Although I only had a month I had a great experience!!Esperanza S. | Expérience générale
Le client n'a pas laissé de commentaire.Idalia E. | Online Move In
Le client n'a pas laissé de commentaire.Jeffrey D. | Expérience générale
Le client n'a pas laissé de commentaire.Ramona M. | Expérience générale
Nothing but confusion. We we offered 30 days for free and dud not fet it when arrived at facility. We had to open a investigation 3459111 had to pay up front and WE will be reimbursed after 3 days. Terrible experience after spending $2500 for a 26 foot truck and a dolly one way trip for a 1200 mile trip.ANTHONY F. | Premières impressions
Very happy with the service and professional staff! Recomendable to people in need for this service!Carmen G. | Expérience générale
U-Haul employees were very helpful and friendly. Facility was clean and well organized.Scott S. | Premières impressions
Le client n'a pas laissé de commentaire.ANTONIO G. | Premières impressions
Le client n'a pas laissé de commentaire.Germaine C. | Expérience générale
Agent was knowledgeable and competent.Juan V. | Premières impressions
Le client n'a pas laissé de commentaire.Edwin H. | Expérience générale
Le client n'a pas laissé de commentaire.CHERYL S. | Expérience générale
Le client n'a pas laissé de commentaire.maria f. | Expérience générale
Le client n'a pas laissé de commentaire.Jay J. | Premières impressions
MerciPAMELA SUZETTE M. | Expérience générale
Le client n'a pas laissé de commentaire.Blanca M. | Expérience générale
Great service. Nice staff.Carlos G. | Premières impressions
Le client n'a pas laissé de commentaire.Dimitra S. | Premières impressions
This location was wonderful! Every staff member helped make this process as smooth as possible!Heidi P. | Online Move In
Manager Eric is a great helpful person. Him and his crew do there job really wellGary m. | Expérience générale
No issues! My belongings were secure and safe. Never had an issue. Closed out my agreement in seconds! Will use again if needed. Thanks! Monicamonica l. | Expérience générale
Everything went well except I had several issues with my unit being locked for no payment but I was using it for a free month. Then when I vacated the premises I got a few calls/emails stating that I owed money and had a late fee. Other than that everybody was really helpful and able to assist me with my problems I just wish I didn't have the problems to begin with.Abigail T. | Expérience générale
Le client n'a pas laissé de commentaire.Tom F. | Expérience générale
Erik and his team do an amazing job at this facility. Although my wife and I moved to Washington State in Decemeber, I felt safe knowing that is unit so secure. The only thing I would have like to been able to do was provide a credit card authorization to have one of our friends who picked everything up OR utilize the credit card that was already on file since we were being auto-debited each month.John V. | Expérience générale
Le client n'a pas laissé de commentaire.Martha S. | Premières impressions
Le client n'a pas laissé de commentaire.Laura Q. | Premières impressions
I rented a 5 X 5 unit, then immediately upgraded to the next size (5 X 10). This process was easy. My first visit was very good. The associate was super friendly, fast and totally helpful. My second visit to upgrade went very well (associate helpful) but the second unit that I was upgrading to had floors that were dusty/dirty and riddled with rat/mouse poop. Also the floors by the lighting fixtures (corners) had a lot of dead insects. Also there are not enough carts available.Enrique R. | Premières impressions
My experience here was so good!!!! I haven't seen Costumer Service like this in a very Long Tine. First thing first I just moved her to Albuquerque from Michigan 4 days ago. The place where I actually had to drop my Uhaul at did not have any storage space, so I came across 1801 Atrisco Dr and I meet Joseph!!! He is wonderful!!! First he was so welcoming to us being newbies here in Albuquerque. And he was even able to let us check our truck in at this location. When he showed us our storage space he was very thorough. He also gave the customers in front of us that same treatment so I know he does it with everyone. The next day he was even more helpful along with his coworker Isiah. Joseph needs employee of the money and a bonus. He is top notch and our family really appreciated him.LAQUALA T. | Premières impressions
Le client n'a pas laissé de commentaire.andrtadina C. | Premières impressions
The staff at the Atrisco location we're professional, helpful and friendly. We highly recommend the Atrisco locationIsabelle Q. | Expérience générale
The small metal bars at the edge of th loading dock are trip hazards. Otherwise all goodkent m. | Expérience générale
Le client n'a pas laissé de commentaire.christina r. | Expérience générale
Great place easy in and out!Thomas F. | Expérience générale
My only problem was i reserved on line save was told my first month was free apon checking in they said their facility wouldn't honor it. This was very upsetting wasn't prepared to have to post 200 to move in. I feel like this is false advertisement why give this offer when the facility won't honor itTammy D. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer D. | Expérience générale
Le client n'a pas laissé de commentaire.FELISHA S. | Premières impressions
Le client n'a pas laissé de commentaire.Paul M. | Expérience générale
Le client n'a pas laissé de commentaire.Victoria P. | Expérience générale
Le client n'a pas laissé de commentaire.RANDY B. | Premières impressions
Jerry Garcia checked me in. He was professional, helpful, and thorough.Lorelei K. | Premières impressions
Le client n'a pas laissé de commentaire.Francisco M. | Premières impressions
I DO NOT REMEMBER THE GENTLEMENS NAME BUT WHO EVER WAS WORKING THE DESK LAST NIGHT AROUND 6 PM WAS AWESOME. HE WAS SO FRIENDLY AND ANSWERED ALL MY QUESTIONS WITH EASE. 10/10 WOULD RECOMMENDJocelyn H. | Premières impressions
Didn’t deal with staff but everything went great.Pauline A. | Premières impressions
Great job! Very helpful and professional.LISA V. | Premières impressions
Very helpful and patience you get a cookie and I will tell everybody good and clean place to goPatricia H. | Expérience générale
Le client n'a pas laissé de commentaire.Jerry K. | Expérience générale
Le client n'a pas laissé de commentaire.Michael S. | Premières impressions
Had a problem accessing the unit, because there was no "access authorization" for my alternate user, and the person there would not let him or my movers into the unit. The online paperwork did not ask for that.Pam P. | Online Move In
Alarms are too loud and ring way too often. Are you trying to ruin our ear drums?James B. | Expérience générale
AucunJeffrey D. | Premières impressions
Jonathan was the person that helped me he was very very pleasant and was willing to work with me his customer service was excellentsandy t. | Premières impressions
Le client n'a pas laissé de commentaire.Yvonne A. | Premières impressions
Best in town!!!!rodney s. | Premières impressions
Le client n'a pas laissé de commentaire.Scott W. | Online Move In
Le client n'a pas laissé de commentaire.Scott W. | Premières impressions
It’s hard to get big items through the little door when the sliding door gets locked, after office hours, etc…Bree o. | Expérience générale
Le client n'a pas laissé de commentaire.Charles F. | Premières impressions
Last time I used uhaul was July 2020 had no problems renting a truck with my DX card issued to my by the federal govt for my retirement benefits to be monthly deposited . I thought all locations were managed within the same boundaries ; however I have learned this is not the case. When I went online to reserve a truck I used the same process I used the last time I used uhaul got the same prompts saying that I couldn't use my DX card to rent the van but I was able to rent a small truck with my DX card. This time I reserved the truck ,went on the day of pickup and without running my card my form of payment was denied . So for the first time in over 30 years I left without getting the truck . When I got home I called my Son's widow my failure to getting the truck because of their "NEW" rental requirements she had to call a friend to pick her up to bring her to U-Haul to pay for the rental . The bottom line is this uhaul should have plainly stated all the requirements needed to rent U-Haul equipment on the U-Haul home page and not have a runaround !!! I had no problem reserving the truck with my DXCard but it was denied as payment . What kind of run-around is that.Stephen L. | Premières impressions
Le client n'a pas laissé de commentaire.Privacy R. | Premières impressions
We arrived at the storage facility a few minutes before 9 am as we had scheduled movers to come at 9 to help us move the contents of an apartment. We were not able to enter with our access card. There was another man who had been waiting there since 7 am also, unable to enter. When that man saw an employee, he asked to let him in. The employee yelled back from the parking lot " just swipe your card" when the man responded that he had, the employee said "you probably didn't pay". At that point I said,"I can't get in either", to which he yelled "did you pay?' I said yes, to which he said sorry I have to move these trucks, you're just going to have to wait. When my movers arrived, I again implored him to open the facility, since the movers were paid by the minute. The employee then did open the main door, and said if you open your unit it's going to alarm, and I can't deal with it until later. We moved out our things, and when we were getting close to the end, I went to the front office and joined a long line of customers, and when I arrived at the service counter, I asked to close the account. The same employee asked if I was finished moving everything, and when I responded we are almost done, He said you can't close it until you are completely finished. I asked "would I have to wait in line again while my movers stand by waiting?" He said, yes. The fact that your storage facility is supposed to open at 5 am according to the sign, but didn't open until after 9am, and the rude unhelpful behavior of the staff is why I'm giving a poor rating.Andrew K. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas D. | Premières impressions
Staff was very helpful and through!! Would definitely recommend!Vanessa K. | Premières impressions