It took over twenty minutes to find a storage unit. The unit is very dark had to use a flashlight and that's not helpful. Elevator was extremely slow. Staff not friendly and they could not stop looking at their cell phone while talking with me. Very rude behavior.Edwin H. | Premières impressions
Customer Reviews for U-Haul Moving & Storage at Coors & I-40
Pour nous contacter
Albuquerque, NM 87120
(Behind the walmart on Coors and I-40)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Damon W. | Expérience générale
Le client n'a pas laissé de commentaire.PATRICK G.
Le client n'a pas laissé de commentaire.Rachel H.
Le client n'a pas laissé de commentaire.LARRY S.
They were very professional.Joshua R.
very satisfied overallFrancisco b. | Premières impressions
Le client n'a pas laissé de commentaire.james P. | Premières impressions
I was promised a month free and told that is what will happen. I can't get my items into the place because off all the piles of pallets in the way. So I left and went back after closing and some decent rest. But pallets were still there and the big door wouldn't open. I hope I am not charged another day for my truck. But the service was great. Friendly and lots of people ready to go.ANNALISA S. | Premières impressions
The rubber bumpers inside were falling off. I had to glue them back in place.Brad M.
Excellent service à la clientèle. Friendly and efficient folks.Michael L.
Le client n'a pas laissé de commentaire.Leslie M.
Le client n'a pas laissé de commentaire.Teresa D. | Premières impressions
Le client n'a pas laissé de commentaire.Rebekah L.
Excellent service. no complaints.JOHN B.
Le client n'a pas laissé de commentaire.Maria S.
Location is a bit out of the way..... but using a navigation app helps. the roads are clearly marked and very easy to follow. Staff was fast and efficient upon my arrival. My final receipt was received via email.... didn't even have to go into the building.HENRY A.
Le client n'a pas laissé de commentaire.GLORIA GUDA D.
Outstanding service from this location. Wish I could say the same for the California location.Robert G.
Jonathan is awesome, from entering the store for pickup to drop off! Very professional and friendly and answers all questions!! This is the place for all your uhaul needs! Stellar job Jonathan!! Keep up the great work!Ralph J.
Le client n'a pas laissé de commentaire.Alan G.
Le client n'a pas laissé de commentaire.Bruce W.
Le client n'a pas laissé de commentaire.Michael B.
VERY CLEAN AND WELL MAINTAINED. I WILL BE USING THIS STORAGE FACILITY AGAIN WHEN NEEDED.LAURA A. | Expérience générale
EVERYTHING IS GOOD.LAURA A.
Jonathan Sedillo was a great worker!Anessa T.
Le client n'a pas laissé de commentaire.Mark W. | Expérience générale
They are the best Uhaul Crew I have ever rented from. Would highly recommend them.Beverly M. | Premières impressions
Le client n'a pas laissé de commentaire.Charles K.
Le client n'a pas laissé de commentaire.DIANNA F.
Always friendly and accommodatingShelly R.
Le client n'a pas laissé de commentaire.Billy S.
Le client n'a pas laissé de commentaire.Tina A.
Le client n'a pas laissé de commentaire.JESSICA C.
Le client n'a pas laissé de commentaire.JOSE S.
I have used uhaul for the past 30 years for local moves and the service and equipment has always been great. This time i moved across the country. The associates were outstanding at both pickup and dropoff locations and the staff at the dropoff and storage were simply amazing. They were so very polite and helpful. The epuipment was A1 top of the line. This experience solidifies uhaul as the best in my rankings as i have used other services when helping someone else move. Uhaul is the best. I highly recommend that if you need to move or just move something, Uhaul is the way to go. I would also like to thank Jerry at the storage facility for his help and expertise. He explained everything so well i had no questions about anything, good job Jerry. Thankyou all, i will continue to use uhaul exclusively. T.C. Albuquerque NMTimothy C. | Premières impressions
Staff very professional, helpful, and knowledgeable.ARTHUR N. | Premières impressions
Le client n'a pas laissé de commentaire.Catherine A.
Great and friendly customer serviceKourtney D. | Premières impressions
I had some bad luck with the shipping of my U-Box and Erik proactively gave excellent customer service from the gate. Things in life don't always go smoothly and accidents happen but when a company treats you like a valued customer and tries to make it up to you when things go badly on their watch it really makes all the difference.Colin S. | Premières impressions
Staff is very courteous, friendly and professional! The facilities are very niceMARION ERNEST M. | Premières impressions
Excellent and quick Customer Service.WESLEY C. | Premières impressions
You're doing fine now and instant service is great. Thanks for a great experienceManuel M.
Make sure that the trucks have no leaks had an issue with the truck we rented it wet all our bosses to to a hail and rain storm we had but other than that it was good the truck running a little rough alsoMARTHA C.
Please consider using a better smelling cleaner for the inside of the drivers cab. Whatever you currently use smells yuckyðŸ¤®Megen H.
Le client n'a pas laissé de commentaire.ALEXIS M.
Great prices. Staff was knowledgeable. And I the overall online to the in person process was fast and easy & you could get a free . Thank you U-haul for letting us store our belongings between our move. TahseeannaTahseeanna H. | Premières impressions
Try cleaning the back of the trucks, we found drug Paraphernalia, burnt foil, used bandages, lighter etc.Rochelle L.
Only downside is there is only one elevatorANDREW P. | Online Move In
Jerry was amazing, went above and beyond and I was so pleased with the property grounds and ease of renting. I will be a repeat customer and refer others.DANIELLE S. | Premières impressions
Great and easy processMAURICIO T. | Premières impressions
Outstanding facility and staff. They will go all out to help you.Murthy K. | Expérience générale
Le client n'a pas laissé de commentaire.ANTONIO I.
Le client n'a pas laissé de commentaire.KATHERINE M.
Le client n'a pas laissé de commentaire.AGATHA H.
Le client n'a pas laissé de commentaire.Shawn N.
Le client n'a pas laissé de commentaire.Steven L.
Le client n'a pas laissé de commentaire.Nancee D.
Le client n'a pas laissé de commentaire.Darrel W.
Excelente atención al cliente siempre resolvieron mis preguntas y volveré a rentar con uhaul cuando nesecite y por supuesto lo recomendare con familiares y amigosLorena A. | Expérience générale
Le client n'a pas laissé de commentaire.MATTHEW W.
Le client n'a pas laissé de commentaire.RYAN R.
Le client n'a pas laissé de commentaire.Tiffany V. | Premières impressions
Le client n'a pas laissé de commentaire.Lidia L. | Premières impressions
This is an outstanding facility. people are very friendly. I was especially pleased with Joseph who helped me rent a drive up storage unit. He quickly understood that a third floor unit will be difficult for me and helped me out. When I returned to adjust my truck rental Kerry Garcia also understood my concern with driving a 20' truck and modified it to a smaller 15' truck. Really outstanding. Its a huge facility with storage and supplies and installation of hitches.Murthy K.
Great experience getting onboarded for storage. Did not have to wait for a CSR. Conveniently located unit on the first floor was reserved for us as we had requested online. We are looking forward to start moving our boxes in this weekend. We will also buy our moving boxes there and are considering the U-Haul portable storage units for our upcoming cross-country move in September.Steven B. | Premières impressions
Le client n'a pas laissé de commentaire.Lewis H.
Guy helping us was very disrespectful. Kept saying stuff like, â€œHey, man, I'm going to need you to.....â€ Kept calling my husband â€œmanâ€ even after he was asked not to. Suggest you train your staff on customer service.ERIC L.
Le client n'a pas laissé de commentaire.Gwen H. | Premières impressions
I dont really understand the 20 extra charge for failure to self check in. last night doing so it was really difficult to manage and complete the process. I dont agree with the extra charge. Please advise. I use "U-Haul" exclusively AJAnthony J.
Everything went well. The owner/ staff were great.Gwen H.
Please make sure customers know that paper receipts are required for returns. I wanted to return some ratchet straps that I didn't end up using and the clerk refused to take them back with an email receipt.Daniel G.
Le client n'a pas laissé de commentaire.Robert D.
Radio that worksDANNY E.
Le client n'a pas laissé de commentaire.VERONIKA V.
Dusty dashboard, van was dirty/dusty on the outside. Le service à la clientèle était génial.Kenneth R.
Le client n'a pas laissé de commentaire.KERALYNRAE G.
Great service---friendly staff even when busy!!! We will return again and thank youDYMPNA R.
Everything went smoothly. The staff was nice.Sharon B.
The truck we used had a terrible steering issue. It seemed out of alignment.Crystal S.
Le client n'a pas laissé de commentaire.Rachel Pamela R.
Le client n'a pas laissé de commentaire.Robert M. | Premières impressions
Le client n'a pas laissé de commentaire.Stephanie D.
Le client n'a pas laissé de commentaire.Kevin H.
Counter help didn't go out of his way to be helpful. Truck's windshield was very dirty. You'd think a 3 300 $rental would deserve a clean windshieldRobert S.
Le client n'a pas laissé de commentaire.Vieta C.
All goodRichard C.
Le client n'a pas laissé de commentaire.Debra P.
Great staff and clean facilities.David R. | Expérience générale
The day I picked up the key was The worst I thought I would never experience. I had already been there for an hour waiting for the phone to be answered by a customer service representative and finally when I had to lie and say that I was in an accident or something and got a hold of someone he could not even figure it out and the whole process took me three hours and I did not get to move that night I'll start my move which I really need to do because the next day was more like the worst day having to run around back-and-forth between the three jobs that I have been trying to get everything moved out so I don't have to pay more than one days dues and now You're telling me 96 $is what I owe and that is way too much if you don't want to be free for me after what I had to go throughMikal c. | Premières impressions
Le client n'a pas laissé de commentaire.Jeffrey G.
expensive but got it done . staff were very friendly. easy in and out spent more time doing damage inspection than anything else.DAVID WILLIAM C.
Le client n'a pas laissé de commentaire.GLORIA D.
Great service, friendly employees, clean store and truckDonna L.
All goodChristina L.
Le client n'a pas laissé de commentaire.Richard C.
The automated phone menu for this site was unnecessarily confusing, and should be simplified sor someone simply wanting to contact the site. The staff, however, were very courteous and professional, and helped me find their location after being misdirected by my Garmin navigator. I was also allowed to drop off the trailer and park my car at the site, while taking the truck to my destination to unload it. These things were most appreciated at the end of a very long, exhausting drive! Many thanks to these friendly and helpful professionals.WILLIAMM M.
Le client n'a pas laissé de commentaire.Josephine A.
Very reasonable prices. Early 5am access to storage perfect when you have insomnia.LAURA A. | Premières impressions
Le client n'a pas laissé de commentaire.LAURA A.
Le client n'a pas laissé de commentaire.Jane C.
Le client n'a pas laissé de commentaire.Christopher S.
Eric was great and customer service from him and his team was remarkable! I will be back. I emailed corporate and I hope it reaches the store level. Adam TAdam T.
The most incompetent, disorganized, unprofessional, simply horrible experience from beginning to end. Dealing with this location and their staff was an absolute nightmare that cost me a lot pain and extra money. WILL NEVER USE U-HAUL FOR ANYTHING IF I CAN AVOID IT.Juliet L.
The two gentleman who assisted us were so nice, professional and helpful. Great experience!CHARIS B.
Le client n'a pas laissé de commentaire.Mario C. | Premières impressions
Nothing great job.Laura A.
Location was on the opposite end of town for me, but very good service from staff.LEONARD S.
Le client n'a pas laissé de commentaire.Paul L.
Nothing that I can think of.Kristina S.
Le client n'a pas laissé de commentaire.Cindy C. | Premières impressions
MerciAna K M. | Expérience générale
Le client n'a pas laissé de commentaire.Douglas K.
The drivers in Albuquerque (Samantha) and Tulsa (Jody) were very good; friendly and helpful. They are outstanding representatives of your company.Chris L.
Always friendly and helpful staff. Trucks and storage area very clean with great rates!Shelly R.
When returning the truck I was advised the additional charge for the gas not being where it needed to be would be waived due to the app not allowing me to download the contract so I could confirm the necessary fuel to replace. I got my receipt and saw that I was charge when I was told I wouldn't be. In addition to that I live 14 miles from the location and was refused the opportunity to return the vehicle in my own town. So without doing any of my personal driving, just picking up the vehicle and returning it was immediately 26 miles!! I feel those miles should be compensated when the renter lives a far distance away. I'm very upset with this rental.AGERIANNA M.
Le client n'a pas laissé de commentaire.NATHANIEL H.
Le client n'a pas laissé de commentaire.Joshua J. | Expérience générale
Le client n'a pas laissé de commentaire.Stephanie B. | Online Move In
Le client n'a pas laissé de commentaire.Patricia L.
My reservation person Mary on Juan Tabo was Terrible the lady MARY sucks several phone call 3 vist to location she still didn't get the Reservation right ending in me paying a 80 late fee Friday was to be my return date the truck has a problem going down hill RPMs was over 5&6 at 40miles a hour that's not RIGHTFelica E.
Le client n'a pas laissé de commentaire.Fredrick G.
Everyone is always very friendly and helpful. Always clean especially the storage areas.Shelly R.
Counter and lot workers were very helpful.JOHN G.
When we reserved the truck the employee said they took checks but today when we arrived to pick up the truck we were told otherwise. When I mentioned this to the uhaul franchise manager/owner who happened to be helping us he was very dismissive of our comment. Very disappointing customer service or lack of customer service!Ann W.
No complaints everything went well.RANDALL C.
Great truck and great service. Super friendly staff.Terry B.
Le client n'a pas laissé de commentaire.Cassandra Z.
Jonathan was a great service rep. He explained everything clearly and got me all setup with everything I needed, even after I initially selected the wrong equipment by mistake. I highly recommend this U-haul location to any inquiring customers.Michael A.
Le client n'a pas laissé de commentaire.Melissa S.
Le client n'a pas laissé de commentaire.Kevin M.
Le client n'a pas laissé de commentaire.ANDREW W.
they made sure i didn't get the free month for moving into a new unitDenise P. | Premières impressions
Very great experience boarding with them. The prices were reasonable, the unit was clean, and they had several services available that were very helpful. I highly recommend storing with them.Cailey W. | Expérience générale
The local staff are lovely. HOWEVER, getting in touch with customer service agents by phone is completely unacceptable! I waited on the phone for one hour and two minutes in order to get help. Twice before I waited on the phone long enough to get tired of waiting, get out my computer, plug it in, boot it up find the website and ask for an online chat and get online help before the phone ever got answered.ALICIA D.
Wow so nice and On it!,!!!Erin L. | Premières impressions
Le client n'a pas laissé de commentaire.Litzy C. | Expérience générale
Staff was very friendly and helpful. Facility was clean and well maintained. Felt safe and secure. Our storage unit was on the third floor but the elevator made the access painless.Mark S. | Expérience générale
Moving was easier, they let us use their dollies!Andrew S. | Premières impressions
Friendly staff, quick and easy to achieve what I needed.danette p. | Premières impressions
Le client n'a pas laissé de commentaire.TYRONNE A. | Online Move In
I felt secure storing my belongings at Uhaul. Everyone was very helpful. Merci.Brenda S. | Expérience générale
Jonathan was a great help, very professional and was an amazing help when needed.Ann M. | Expérience générale
Merci.Patricia C. | Expérience générale
Staff well informed, helpful and courteousMark S. | Premières impressions
The staff is so helpful and friendly. Facility is very clean. Love the area its in only 15 mins from my home.Bobby L. | Premières impressions
We secured the rental online. When we got there the unit number wasn't working with the alarm system. We Ended up having to go into the office and get assigned a new unit. The large double sliding doors do not work with our code only the single door, which makes it difficult to use any type of moving device such as a dolly, or cart or mover anything large through the single door. The 3 day we went to the rental there was a tag in the unit which said we were denied access due to non payment. Obviously that wasn't correct as we had just secured the unit with a full months payment 3 days before. Again Had to go to the office to gain access to our unit. Only then we're we told that we had to use the provided lock, not a personal lock which we had placed in the unit. The security seems good, but hoping we have no more problems and it would be nice if the double sliding doors would open with our code.Joseph R. | Online Move In
This place treated us great! Not every u haul dealer does that. MerciBill L. | Expérience générale
Very nice and the place looks great.Jennifer J. | Premières impressions
I had just moved down from Denver and the guys that where at the front desk where very helpful! They helped me with all my needs. They where quick and neat with the entire process! They explained everything very clear.! Great service and will be returning with any of my uhaul needs! SERGIO B. | Expérience générale
Le client n'a pas laissé de commentaire.Glen L. | Expérience générale
very helpful staff!Bill L. | Premières impressions
Le client n'a pas laissé de commentaire.Henry K. | Premières impressions
All of the employees at this location were phenomenal. Always helpful, always friendly and always ready to help when needed. Very pleasant experience all around. Thank you guys for everything.JEREMY M. | Expérience générale
Le client n'a pas laissé de commentaire.Mason P. | Expérience générale
Le client n'a pas laissé de commentaire.MARK W. | Premières impressions
I love this place every time I went there. I thought the cleanliness was always there and just felt sucked. They communicated well with my bill and just love the availability of carts to move your items was a major plus.Robert S. | Expérience générale
The gentleman who worked with me did an amazing job. He was very well knowledged and was very helpful during our crazy and stressing situation. I feel much safer having my stuff stored at this location. Great job with your team.John V. | Premières impressions
Top notch professionals staff this facility. It's the cleanest one yet and I've used several. Very courteous and helpful. Clean facilities and areas. It was a pleasure. I'll be back...Wendy B. | Expérience générale
It was very busy for a Tuesday.holley w. | Premières impressions
Le client n'a pas laissé de commentaire.Victor G. | Expérience générale
Erik was very professional and friendly.We even got to chatting about snowboarding.... Robert the service rep that initially checked me in was super helpful.. I even ended up getting a storage unit there because of how friendly the entire staff was. Kudos to Erik A and rhe rest of the staff at the facility...Nicolas L. | Premières impressions
Thank you for making it work for me at the end of my transaction.Yudiesky G. | Premières impressions
Le client n'a pas laissé de commentaire.Victor G. | Premières impressions
Le client n'a pas laissé de commentaire.PATTY H. | Premières impressions
Le client n'a pas laissé de commentaire.Marla R. | Online Move In
Le client n'a pas laissé de commentaire.Judy B. | Expérience générale
Le client n'a pas laissé de commentaire.WALTER M. | Premières impressions
Very helpful staff they go above and beyond to help the customer.Michael P. | Expérience générale
Le client n'a pas laissé de commentaire.sasha w. | Expérience générale
Daniel is very professional and goes above and beyond to make sure the customers are satisfied. Very pleased.Very grateful.Melody G. | Premières impressions
Le client n'a pas laissé de commentaire.kurt t. | Expérience générale
Le client n'a pas laissé de commentaire.ERICKA F. | Premières impressions
Le client n'a pas laissé de commentaire.Chris R. | Expérience générale
Le client n'a pas laissé de commentaire.Maria S. | Expérience générale
Le client n'a pas laissé de commentaire.Gordon S. | Expérience générale
Although the storage unit and almost all staff was great, there was one staff member who acted very unprofessional. His name is Jonathan Sediillo, from the I40 and Coors location. I am unsure if he had a bad day, but he was rude, impatient, and condensending. He definitely left a bitter taste in my mouth.Mayra E. | Expérience générale
Le client n'a pas laissé de commentaire.Maria S. | Premières impressions
Le client n'a pas laissé de commentaire.Mary M. | Expérience générale
Perfect experienceSusan J. | Premières impressions
Everyone who helped us at the facility went above and beyond. Both Silas and Jonathan(spelling?) were doing their very heat to make the process as easy as possible for us while we were driving in from out of state. Jonathan went as far as walking us through the on-line move in process when our signal made the system glitch. We can't express enough how grateful we are!Jamie H. | Online Move In
I bit understaffed. Took awhile of waiting for assistance and then, guy explained some things , spoke really fast, completed paperwork and took off. I didn't understand if I was supposed to follow him or not, norbabout the alarm and had to kind of figure out the process on my own. Been a really long time since I had used a self storage and would have appreciated a little extra courtesy. Otherwise, I would rate average. Is very clean and appreciated access to carts at entrance to building.Michelle A. | Premières impressions
The workers were knowledgeable and friendly. It is so convenient moving stuff into the storage with their trolleys.SARAH O. | Expérience générale
Le client n'a pas laissé de commentaire.Julia S. | Expérience générale
Every thing went good with the paper work and moving in.David A. | Premières impressions
Worker did a great jobKen H. | Premières impressions
Awesome new place, the staff was very friendly and informational and helpful. Also really appreciated all the moving carts, big help in moving up to the second floor. Great big area for backing in trailers, uhauls, etc. Will defintely recommend this uhaul...Veronica G. | Premières impressions
Staff was helpful, and they were also thoughtful enough to have moving equipment available. It made moving into the storage very easy.SARAH O. | Premières impressions
MerciYVETTE Y. | Premières impressions
Le client n'a pas laissé de commentaire.sasha w. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew K. | Premières impressions
I love using uhaul the staff is always nice and friendlyDonna m. | Premières impressions
Le client n'a pas laissé de commentaire.Laurie H. | Premières impressions
All staff were professional , friendly , knowledgable and helpful.christine a. | Premières impressions
The help seem to be money hungry.orlando o. | Expérience générale
Extremely nice facility and staff. Je les recommande fortement!steven h. | Premières impressions
A little too much pressure to buy something from U-Haul. Fortunately, had my own lock. Felt misled as to insurance coverage. Overall, good experience.Michael L. | Expérience générale
I do find it a bit conflict of interest that you are required to buy a Uhaul lock (though it is nicely discounted). If you.use another lock, they will lock you put of your unit until you buy thier lock. On my case I had recently become homeless (it's better now), and I was surviving selling items from my unit. I could not afford thier lock, and they caused me to lose sales. They were unsympathetic, even with other people arguing for me. Crappy policy. Oh and if u lose they keys to.thier lock whichl they force you to buy, they can't help you. Call locksmith at your own cost. Aside from that one thing, we s home site., security and staff.Stephen L. | Expérience générale
Le client n'a pas laissé de commentaire.Mary M. | Premières impressions
Clean, super helpfulDavid W. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.