Évaluations des clients U-Haul Moving & Storage at Covington Hwy

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Covington Hwy

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CLARENCE G.
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The staff is very professional and well experienced.. Excellent encounter..

XAVIER E.
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Le client n'a pas laissé de commentaire.

Leon C.
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Awesome group of guys ... excellent service

VERNIECE R.
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Outside of truck was dirty but overall good experience

Shavar B.
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Le client n'a pas laissé de commentaire.

Leon C.
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Great job guys ...keep up the good work.

Edsell H. | Expérience générale |
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Staff always helpful with any concerns I had. Facility and lot was always clean and accessible. They even received a UPS package for me from my job. I definitely appreciated that!

KELVIN W.
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I was a walk-in and everything was excellent!! Excellent customer service!!

LEON M.
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good people with respect and professional help

FREDDIE P.
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Le client n'a pas laissé de commentaire.

Dante P.
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Le client n'a pas laissé de commentaire.

DANTE D.
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Fast and easy experience.

December R.
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Everyone there was very professional and quick. I was helped by Aaron at this location and he was very courteous, personable and friendly.

Jennifer C.
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The guys that worked Sat 2/6/21 were very quick and efficient with getting me my rental and were standing outside when I got back to collect my rental. They did an awesome job, I have never had such a smooth uhaul pick up!

mikell A.
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Le client n'a pas laissé de commentaire.

AALIM S.
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offer refreshments coffee while we wait Thanks!!

MONIQUE L.
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Le client n'a pas laissé de commentaire.

SEANTAVIOUS S.
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Le client n'a pas laissé de commentaire.

Leon C.
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Once again great staff .. keep up the good work.

TAVONGA R.
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Le client n'a pas laissé de commentaire.

Charntelle P.
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Very respectable and great customer service, they made my move easy and even helped me out with more info. Thanks guy yall the best

William R.
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the manager was awful. he cussed me when i rented. when i returned the trailer he cussed me again. i will never be back to rent

JOHNNY L.
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Top Tier Customer Service! Super Friendly Staff! Clean Trucks! Great Value! Five Stars ⭐️ ⭐️⭐️⭐️⭐️ Mr. Lundy

Janice C.
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Process was easy and customer service was great! Thanks O and Kel!!

LADERERUS P.
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Le client n'a pas laissé de commentaire.

CLARENCE G.
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The staff was well informed ands knowledgeable.. Experience was great and memorable. Thanks so much..

SHERRI S.
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Le client n'a pas laissé de commentaire.

LAWANA B.
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Le client n'a pas laissé de commentaire.

Nikko F.
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Customer service was great ! I had an issue that got resolved quickly due to a change in the system. I really appreciate the assistance I received and how my issue was resolved.

MARVIN T.
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Le client n'a pas laissé de commentaire.

Leon C.
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Great group of guys...very professional !

CHESTER A.
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I was completely satisfied with the service I received at the Covington Hwy location and most of all the transaction was quick

KENDRA W.
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The day of my pick up the black male with dreads that was there had a horrible attitude, my schedule was for 9am he didnt open the store until almost 9:30 had me and other customers standing outside in the cold never acknowledged us. I asked him when will the store open he stated "When I am done cleaning these trucks I am by myself" not even apologetic to the customers his attitude sucks! Fire him or give him better customer service training asap! He even had the nerve to argue with my dad saying "Well if I dont clean the truck yall will be complaining" I will never recommend this location to ANYONE EVER! Lastly the truck needs a tune up or services it road awful

MICHAEL B.
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Overall poor experience from Customer service aspect both local branch and corporate..local no greeting upon entry untill 6..to 8 minutes standing around and seen then finally I was told I'll be with you shortly another 8 minutes...then the equipment overall dirty ..corporate seems departments not on same page...in a nut shell overall level of professionalism very poor in particular a representative by the name of Angela treated me very rude over talking not listening at all if calls are recorded that's one to review

SHONDA A.
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Le client n'a pas laissé de commentaire.

ARON L.
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Have competent employees which provide equipment operational guidance. The truck I rented tailgate lock malfunction which prevented a time sensitive pickup. I called & spoke with an employee where I rented this truck for assistance and they couldn't answer my questions about how to release the tailgate. I'm very disappointed because I've used U-Haul for more than 30 years and Never have been treated so disrespected, dissatisfied & disappointed by the manager of your Covington Hwy, Decatur Ga location. The employee told me when I called to return the truck and I would be funded for my inconvenience. Unfortunately this didn't occur, I was told with a negative attitude by the manager that the truck's tailgate worked when they tried it & refused to refund my money. To add insult to injury they also charged me $18.00 for gas! I had to quickly rent another truck to make that time sensitive pickup before they closed! I request a full refund of $60. for rental charge Plus $18.00 they charged for gas. I don't think after being told by their employee I would be refunded my funds to be treated & denied so disrespectfully by her manager! Thank you for all you can do.. Rev Aron Liles

Najwa M.
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Excellent service from the people work outside to the customer service we need more people like this during this time

ROBERTA A.
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Customer service needs work.

Lacey M.
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Le client n'a pas laissé de commentaire.

JASON C.
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Make sure your location's equipment is in good condition. My appliance dolly was worn. But great staff.

SIMONA S.
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Let the customers know up front about the way that U-haul take payments.

VINNIE S.
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Le client n'a pas laissé de commentaire.

BRENDA M.
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Le client n'a pas laissé de commentaire.

REAETTA W.
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Le client n'a pas laissé de commentaire.

TERRY J.
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Le client n'a pas laissé de commentaire.

Juan S.
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Customer Service was Outstanding! The Staff were very Knowledgeable, Friendly and Professional. Mr O was extremely helpful and Professional.

Linda M.
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Le client n'a pas laissé de commentaire.

Leon C.
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Awesome Job guys ...keep it up

ANTHONY B.
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Le client n'a pas laissé de commentaire.

Leon C.
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These guys are very professional ... its refreshing to have such great customer service. Keep it up guys

ERNEST W.
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Great work

DEQUINTIS H.
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Le client n'a pas laissé de commentaire.

JAVOSKI J.
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Le client n'a pas laissé de commentaire.

DEANDRE H.
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Le client n'a pas laissé de commentaire.

STEPHEN S.
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The Guys Here Always Have Great Service. Only location I'd go too. Get Them A Raise. So They Don't Leave. SSMedical.

JOE W.
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Le client n'a pas laissé de commentaire.

SONIA R.
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For me everything was good so far so good.

DELORES C.
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Le client n'a pas laissé de commentaire.

TERRANCE W.
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'Steering seemed a little loose on the truck that I rented. Prices are a little steep but ok I guess that's not too bad for 6 hours but what if I only needed it for 1 hour would that be cheaper for a 15 mile round trip?

Leola A.
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This was the cleanest, u-haul I have ever entered. The customer service was above average and the young men in staff were very knowledgeable, fast , and considerate if your time. I will forever visit this U-haul for my moving and rental needs.

Fredetra C.
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Le client n'a pas laissé de commentaire.

Chenoa B.
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Very nice crew. Helpful and accommodating.

EBONY W.
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Very nice staff

deshona D.
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Le client n'a pas laissé de commentaire.

JARONTE L.
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Nothing

CINDY J.
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Le client n'a pas laissé de commentaire.

VICTOR O.
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Reserved a van. Afraid to drive trucks which i was forced to considering the urgency of my move yet the $50 reservation guarantee was not approved by supervisor. Why? Please investigate. Love Uhaul but this needs fixing.

ALONZO G.
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Great experience

BRANDEN B.
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Keep up the great customer service

TRAVIS W.
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Get more staff. When returning equipment the guy was over worked. He did a wonderful job coordinating everyone but he needs help! I will be back again because if the service I received though. - MyAgentIsTravis

Kerry S.
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Helpful and knowledgeable staff.

ELIZABETH B.
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Overcharging customers

TERRENCE W.
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Le client n'a pas laissé de commentaire.

DELORES C.
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Nothing

Taviette B.
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Le client n'a pas laissé de commentaire.

Leon C.
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Great workers

ARLINGTON F.
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Le client n'a pas laissé de commentaire.

Leon C.
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Awesome workers

Gary M.
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Le client n'a pas laissé de commentaire.

Arizona L. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Consuela M.
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Le client n'a pas laissé de commentaire.

Michael M.
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Excellent Customer Service

Leon C.
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excellent service

Shonika R.
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When i went to return the truck, i was overlooked and had to wait for almost half an hour to be checked out.

WILLIE H.
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Get some more people on board

IDUS C.
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Great an friendly

Leon C.
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There is a great team working at this location and would always cater to my rental need ... I`m a regular renter. Keep up the great work guys !

Marlon B.
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Le client n'a pas laissé de commentaire.

Linda M.
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Very easy to find no problems here.

DIANNE H.
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Le client n'a pas laissé de commentaire.

Venus P. | Expérience générale |
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Uhaul is the worst. Straight cold hearted. Uhaul didn't even work with me during this crisis. All types of delays and scams that made my funds late and or stuck, and all Uhaul did was hound me about payments and add on late fees. Never ever will I do business with uhaul.

Barbara B.
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Le client n'a pas laissé de commentaire.

BARBARA B.
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Staff was very nice. Aaron Hannon is a very helpful and respectful young man. Thanks.

Terry S.
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Le client n'a pas laissé de commentaire.

SHANEKA M. | Premières impressions |
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The Store mgr and his employees are the best and I'm so forever grateful Thank you again uhaul family

OLADAPO O.
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Le client n'a pas laissé de commentaire.

CHIQUITA C.
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The customer service is excellent ready and willing to help and answer all my questions if I could give them 5 stars I would! My uhaul was ready and waiting with no issues! Thank you so much

Chiquita C. | Expérience générale |
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Love the customer service fast and friendly! All the staff were excellent

PAUL R.
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Nothing. It was very well maintained, the customer service reps were very nice and respectful. He made sure we understood everything and was willing to answer all Questions.

Chenita R.
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Le client n'a pas laissé de commentaire.

JOHNNY L.
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Top Tier Service! Super Friendly Staff! Clean and well maintained trucks! Five-Stars ⭐️ ⭐️ ⭐️⭐️⭐️

Terrance N.
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The associates at his location were always friendly and helpful. The 2 issues I had was getting through on their local phone line and when I requested to have my box available they almost were never available and and couldn't be made available when they said they would be.

pamela t. | Premières impressions |
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Staff was very interested and attentive to my needs.

KENYA M.
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Le client n'a pas laissé de commentaire.

FELICIA C.
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There were a few ants on the dashboard; other than that the experience was good!

Stephanie B.
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Everyone was very polite and helpful.

Asher R. | Premières impressions |
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Because of the severity of my inconvenience, I presume U-Haul service is either completely incompetent or predatory, or maybe even both. I have no faith in U-Haul’s service system after my personal experience, and if I am fortunate I will never have to depend on their service again.

Raquel B. | Premières impressions |
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They just need to add a grace period for being late

Antoinette J. | Expérience générale |
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Great service

DeLace B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

brenda H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Oscar M. | Premières impressions |
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I would have given a better score, but unfortunately I was given a second floor storage unit rather than the 1st floor unit for the price as agreed, and never mentioned whether the units were climate controlled or not when I reserved by phone. Thank you!

Mary A. | Premières impressions |
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Love U HALL, they serve all my moving and storage needs.

edward k. | Expérience générale |
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Le client n'a pas laissé de commentaire.

asia c. | Premières impressions |
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The workers was very friendly and helpful. I will recommend.

Mohammed L. | Expérience générale |
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there was a leak in my unit , no body got in touch after reporting it

davian w. | Premières impressions |
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The staff were great.

TIffany K. | Expérience générale |
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The staff was very helpful and the facility was clean and easy to access.

lafandra c. | Expérience générale |
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Staff is very friendly

Twanda W. | Premières impressions |
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The guy that was assisting me was texting on his phone the entire time he was helping me. It was so bad that when I asked him a question he told me to hold on (until he finished texting). Look at cam

Kendra T. | Expérience générale |
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The staff could be a little more professional when handling customers. Also, they could be more respectful.

Tangela R. | Expérience générale |
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One of the best U-haul facilities that I've ever seen.

STANLEY W. | Premières impressions |
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The CSRs were very helpful

Shani S. | Premières impressions |
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Pre-registration is the best thing to do. The staff moved quickly and efficiently and made this part (truck rental and storage) not as stressful as everything else. Thanks Aaron -_-

Darnell H. | Premières impressions |
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The gate key didn't work for that particular weekend so they had to let me in and I couldn't get in after 7pm.

Lillian M. | Expérience générale |
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I will always use your services in the future and will recommend it to everyone.

JESTINA A. | Premières impressions |
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The employee was very knowledgeable and respectful thank you.

WILLENE J. | Expérience générale |
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good service

Sherrie t. | Expérience générale |
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Staff member who opened account was courteous and professional. Kind gentleman staff member assisted with lock placed on unit prematurely and assisting with card access. Nice attitude.

MARCUS M. | Premières impressions |
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Very helpful

Julia J. | Premières impressions |
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I have nothing but good things to say about this location.Used them since I moved here in 2015. I dealt with GM Danny Quinn and now GM Rodrigo Guerrero. Both and all the other employees are awesome.

Althera M. | Expérience générale |
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No comment

Corliss J. | Expérience générale |
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No specific concerns or problems in the more than one year of using this facility.

Abdella S. | Expérience générale |
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Ok

BONITA N. | Premières impressions |
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Great customer services thanks you.

SHAQUAN J. | Expérience générale |
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N/a

Derrick B. | Expérience générale |
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Customer Service was wonderful and helpful.

Mia M. | Expérience générale |
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The manager is passive-aggressive, rude and does not follow through. Staff were rude and behaved as if you were bothering them, so I avoided the office unless I absolutely had to go in there.

Arinthia M. | Expérience générale |
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Fast and Easy process. Very safe and clean environment. Thanks

wanda k. | Expérience générale |
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storage units was delivered in a friendly and professional manner which I truly appreciate it

Maurice T. | Expérience générale |
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I will highly recommend this UHaul facility for new clients!

Kiana W. | Expérience générale |
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The staff was great and professional would definitely recommend this location. Please keep up the good work

Geraldine T. | Expérience générale |
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Friendly and polite staff especially Shameka and Dewayne.

BANIKA B. | Expérience générale |
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I am very pleased with the services I received

Loumeecha G. | Expérience générale |
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Not especially polite. Just indifferent.

AYESHA D. | Expérience générale |
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The staff was extremely helpful and I would recommend everyone to this location

Olympia O. | Expérience générale |
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This was a great location, clean, secure, well lit and 24hr access. It allowed me to move my things when I got off work. The only negative is there was no light on the inside of the unit.

AYESHA D. | Expérience générale |
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They were extremely professional and helpful with my needs and I would most definitely use this location again

Mia M. | Expérience générale |
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This facility has had poor service, since I have relocated to Georgia and placed my belongings at this facility. The only reason I have not moved is because I lack manpower and I cannot do it alone.

Lenita T. | Réservation |
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Need more man power short of help

Joseph S. | Expérience générale |
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always good customer service,,,,,,,

SIDNEY F. | Expérience générale |
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Great Staff, Keep up the good work!!!!

PATRICA P. | Expérience générale |
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Would use this facility again in the future if needed. Staff was always helpful and inside storage facility was clean and easily accessed.

Sherna S. | Réservation |
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Customer service was excellent and helpful.

Loumeecha G. | Réservation |
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The service was quick and the staff was courteous.

ANITA B. | Expérience générale |
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The staff was very friendly and helpful. I did experience one problem when I notice the roof of my controlled temperature unit was leaking. Management took care if it quickly.

Rachelle P. | Expérience générale |
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Good overall, just need to lower prices

Debra a. | Expérience générale |
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Uhaul is my place for storage,but the property need more parking space for customers.

Ronald Y. | Expérience générale |
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The storage was fine but we returned a trailer on Sunday 1 day early and was charged an extra day because staff didn’t check it in until the following day after 3pm

Non reviews have been submitted for this location.

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