I did not make this transaction, someone I don't know in another state used my email address apparently to do this. Attempted to cancel it, contact uhaul etc but no response. Then they sent me this to "review"
TATIA JCustomer Reviews for U-Haul Moving & Storage at Covington Hwy
Testimonials From Recent Customers
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Great location, always a easy transaction!
DANTE DI really Enjoyed Customer Service this morning and Afternoon when I brought back the Equipment. They took Good care of me .
JOHN GIt smelled like gasoline the entire ride in the vehicle. I started coughing to the point I was gasping for air. It seemed like it could have been an asthma attack, and I don't have asthma. I feel I should get a full refund because it was detrimental to my health. The vehicle was not cleaned prior. My clothing reaped of the gasoline smell. And I tried to let the individual at U-haul know and was ignored. How can U-haul not know that there was an odor in the vehicle, or they just didn't care?
JACQUELINE TEverything was fine no problems
MURPHY AThe truck I rented was dirty had red mudd all over the truck and tires just terrible but it was the last truck that I needed so had no choice. Customer service was superb
CARRMAN RThey had me in and out within 6 minutes
DAVID DThe Management was personable and professional
ROSVELT FCheck tire pressure before giving a truck to a customer
DANIELLE REmployees were attentive and helpful. I found the transaction easy and quick and pleasant. Thank you so much!
MELISSA TDrove 41 miles not 50, expecting a refund
JOHN HStaff was friendly and professional.
melody r | Premières impressionsNot enough customer parking
Stanley PNothing!!! The young men make sure I was taking care of. This was the best experience I have ever had at a Uhaul. I should have got their names. The young man that worked on 1/20 and 1/23 keep up the great work.
Jnelle FI told customer service that I have one bedroom apartment and I need a truck and a storage unit for a one bedroom apartment, once I got to the u-haul the computer was not working,so the guy that works for u-haul had to start all over again to get me another order,it top about 45min before he got there paperwork ready, I had hired to guys from the u-haul fier, two men for 2 hours, the guy that works for u-haul gave me a storage unit for a 5 by 10 unit for a full truck for a one bedroom apartment,it was not enough room , the men had to reload the things back on the truck,he gets another storage unit and the door doesn't work my two hours are up ,he found another unit but my time for two hours had passed, it's an 35 degrees outside, thank God I had some good guys that's saw that I am handicap stayed to unload the truck ,it was a very bad experience, I wouldn't wish on no one 😔
FREDERICK R | Premières impressionsWhen I picked up the van it smelled like someone had smoked cigarettes in there for a month. I was running late so I didn't have the time to try to get a replacement. I drove with the windows down and sprayed a ton of Lysol but it did not good.
TREMAYNE YCustomer Service Reps are Always the Best, Most Respectful and Pleasant. They Greet You with A Smile
CORLISS BNothing, excellent customer service great worker
SHEREE GCustomer service was really good! But I think that this location can benefit from more staff!
TEDRICK DKeep up the good work 👍
MARK WHave some place for the customers to sit close to the door and wait for their ride. And a cleaner bathroom.
LATOYA BGreat experience
Leon CReps are always pleasant, really enjoy this location
CORLISS BGreat service
JULIUS CThe young lady who was at the desk was very friendly. Unfortunately I was overcharged for my experience. Until that is rectified I nor anyone else I know will ever rent from this location.
SIDDIQ PThe truck was not clean at all and This is a problem. I had a freind with me who noticed this also . You don't give a customer a dirty interior vehicle . I was to say the least dissatisfied.
KEITH KI appreciate the whole stuff on covington Highway they helped me so much when it came down to making partial payments they took when I had they work with me to keep me from getting my stuff taken or sold so that was excellent, but it was going to be too much money for me to handle I had no choice but to move out, but I do appreciate them. They are excellent staff. If I could give them a bonus I would was, a very pleasant coming to the store and even talking on the phone with them they knew who I was and it was a just a place experience and if I had to do it again I would, but I had to go so it was my pleasure of working with them and talking with them, but he got too steep for me to pay to sleep, but it was over. It was excellent service to the staff at Covington Highway, Cujo y'all appreciate you love you guys. It was wonderful working with you and working with me. Be blessed and have a wonderful day.
Sharon B | Expérience généraleI would expect the gas tank to be filled when I get the vehicle
JOHN HThey were great.
ERROL PKeep the staff you have they where exceptional
DENISE WThumbs up
LORRAINE BI was given a truck were the console pieces were broken and fallen apart. Me and my daughter had to ride in the cold due to the air vents being messed up and blowing out all types of dirt when we tried turning on. The truck jerked a lot throughout the drive and the check engine light was on as well. I went in and tried speaking with the manager but in the process he was rude. I was not happy with the rental I was given or the service that followed
JAMIE TCSR's were very helpful and pleasant
BRANDON HRien
ROBBIE TThe manager and all employees were helpful, polite, and efficient.
ZELIA HExcellent Customer service, with ithe smile?
GARY CCreate a point system to reward the ones who use your service and are reliable customers
RODNEY CYou need to clean the trucks before renting them out. There was some type of brown oil spill all over the floor on the drivers side and passenger's side. It got all over my bag. Please have maintenance done on your trucks. The one I rented needed an alignment really bad. I could barely control the steering.
ROBERTA WHave more clerk available for customer service, the paper work takes to much time.. Train yard help better, customer service is better when workers are friendly and ready to serve 😉.
jimmy mThe staff and GM at this location is are great. They staff is professional and very knowledgeable. I always have a great experience when I utilize this location
Fereshia H | Premières impressionsI love one of the men that helped me. Mr. O i am not sure of his full name i told him what i wanted to move and i was not sure of size and he told me the right size i needed and he was right It rained all day and it slowed my down when i was running late i called and he extended me for next day, with out any problems i loved it i am picking up another truck on 12/13/2024 again so i can finish moving out my house. overall that area was great but Mr. O was great
INGRID RThe location was great but paying close to $1 000 for 5 days rental was crazy.
JEAN PI reserved a van and got a 10in truck. Check engine light was on and the heat doesn't work.
RONALD BMaintain regular maintenance on trucks
REGINA REverything was fine
WILL MThe Manager and Staff were very Professional and Helpful. I will highly recommend that store. Great Team! Fray White
Fray W | Premières impressionsNothing. I always get exceptional service
ESTHER WAriyanna was great attentive and polite not jus to me but to all patrons...... Keep up tha great work! 😎👌🏿
NATHANIEL Hexcellent service
Leon CI seriously dislike your process to allow use of your service. It's unnecessary to have additional contacts, then call to verify the alternate contact. Using a credit or debit card and state or national identification should be enough after taking photo of identification. Process was so unexpected. Any chance you guys sell customer data?
SHAUN RCustomer service rep who handled my file was great !!!
MARLEY DWhen I went back to get my storage the lock had been removed n another put. Also I had to pay 50 to open my storage plus there were several items missing n water damage
dwight l | Expérience généraleThe staff was professional helpful and knowledgeable of the procedures regarding the trucks and storage bins the bins were clean and overall it was a very welcoming experience to rent from U-Haul thank you I will be renting again
PAMELA S | Expérience généralegreat experience
Leon Ceveryone was extremely professional and plesant
AARON SNothing guy who did my paperwork was great has positive attitude everytime deserves a raise!!!
TYRELLON SThe staff members were really nice.
KAREN REveryone is professional and the manager is helpful and kind.
CLAUDETTE M | Expérience généraleMy rental experience with u haul was outstanding.... thank you
PAUL DGood customer service. Truck was not in the best shape but it got the job done
Terriss CThe driver's side visor was broken and the shocks need to be changed. It was a VERY squeaky truck. But other than that... the location?? Was a fantastic. Efficient. PRofessional. Clean. Weird parking situation but fine.
SUEHYLA YMerci.
Jalisa J | Premières impressionsMerci
JERRY BCustomer service is impeccably top notch👏🏾🙏🏾❤️
Krisann CSatisfactory
SHANIKKA MThe staff was friendly, helpful, and made the entire experience enjoyable!
BREANNA SEverything from the agent and his knowledge. Everything was great.
NICOLE BWe use this location any time we need uhaul, never any problems, everyone is always professional. I always recommend this location.
LAKIA CGreat customer service!
RHEA ANothing!
Anfernee AIt would be great if the mileage were free, other wise an overall great experience.
NICOLE TItems were destroyed
Keith B | Expérience généraleAll was great and manager was very pleasant
Gwen S | Premières impressionsBe careful storing at this location. It's roach infested and management isn't doing anything about it. The staff does what they can but without the approval from management, which is non existent most days, you will not get far.
ASHTON C | Expérience généralePleasers with the service
Thearon L | Premières impressionsI would live there if I could!
Andrea B | Expérience généraleI had the worst experience at this Uhaul. While I was working with the manager, the employee next to her kept interrupting our conversation and being rude. It became so bad that I didn't feel safe being in the store any longer, I didn't feel safe with leaving my items there so I called back to Uhaul so that I could get a transfer. I am so disappointed in the services that I received at this location and the manager did nothing to calm the situation with the employee being rude and aggressive.
Monica B | Expérience généraleThe General manager Mr Amune, was very helpful and.professional. He actually runs that location better than many others that I've visited. Keeping the business flowing and solving problems immediately was observed and greatly appreciated. The entire team over there deserves recognition for their dedication and hard work. I work in corporate and when my employees show greatness, I get approval to purchase lunch for the entire team. Showing our appreciation to them takes us a very long way and ensures that our employees know we appreciate them. Some, we even give them small raises to help with motivation while going into the peak seasons. Thank you to the GM and to U-Haul for everything
Willie K | Déménagement en ligneThe overall rental experience was excellent! Hats off to the Manager Okeshi Amune and his team for their professionalism!
Marlice C | Expérience généralevery friendly staff , a wonderful group of young people .
Deborah S | Expérience généraleI thank everyone for being patient with me and the way I made my payments also I was very thankful that you all maintained the place without having the rats or mice running over my things …very appreciative
Mary J | Expérience généraleStaff was abrupt and short. I had to wait 30 minutes to get out of the gate.
LISA W | Expérience généraleI was okay until my storage got totally destroyed by rats and raccoons. I was forced to throw everything away as I'm on my way out of town for a year; and the staff was VERY rude about me using their dumpster on site. B n I had no way to transport trash because I had planned on keeping my unit, that I've had for 7 years.
AUDREY C | Expérience généraleMy unit it's very damp inside a lot of my items had to be trashed. Especially my work uniforms.
Keith B | Premières impressionsExcellent
llorenzon m | Expérience généraleThe staff was friendly and professional.
Chester D | Expérience généraleEverything was ok ,except for the fact that there was a leak that damaged my stuff
Andre J | Expérience généraleThe store manager is ALWAYS amazing and very knowledgeable about the facility.
kecia d | Premières impressionsThe manager was very helpful and courteous.
Deborah S | Premières impressionsEvery single representative in the office is extremely helpful!! It's honestly becoming rare where you get people who go above and beyond for the customers but this location has that on lock!! Everyone is knowledgeable of the companies products and policies and they truly run a great store. I've seen them handle adverse and difficult customers and still remain professional and that's what stands out to me. I appreciate this location!!
Jasmine P | Expérience généraleNa
Linda B | Expérience généraleLoved working with Okeshi and his team. I always felt valued as a customer and they made sure to always extend good service. The place is clean and easily accessible. Grateful for the opportunity to store our things at this location and will definitely recommend to friends.
Shantrell L | Expérience généraleGreat team, excellent service
John W | Premières impressionsStore Manager. Awesome person ,store knowledge a plus.
Magalene M | Premières impressionsThe people are nice made sure I got what I was looking for
Vonche R | Premières impressionsStaff understood my needs
Rahab W | Premières impressionsi paid a whole month for the use of five days. I feel it should be refunded,
Annette J | Expérience généraleThe store manager is nasty trust me I will be moving my stuff real soon
llorenzon m | Premières impressionsExcellent and the staff is very friendly and helpful
GLORIA E | Expérience généraleThe on-site manager is disrespectful and not professional start talking about pulling out girls and cursing
MESA Z | Expérience généraleThe service was accommodating and informative about what my responsibilities as the renter of the storage unit. I'm actually happy that I was referred to this location instead of the original location I had selected.
Eric D | Premières impressionsPeople in the office was really really rude and I am I hope to never do this again
Joya S | Expérience généraleIn ability to contact location via phone.
Ben C | Expérience généraleEmployee helpful in helping me decide on what in the storage unit best suit my needs. And choosing the type of truck. Staff is very friendly. The site is clean. I feel safe in going to my unit.
Ethlyn C | Premières impressionsExtremely awesome service from the whole staff. Including update storage payment from the friendly woman receptionist. Again thank you for a wonderful service!!!!
Shawna T | Expérience généraleVery friendly staff rate 100 %
Kidane T | Premières impressionsBien
Anthony R | Expérience généraleThey are awesome on Covington hwy nice and friendly
camelia g | Expérience généraleDuane and his staff are awesome! My move-in process was extremely easy and I will definitely recommend this location to others.
Shanice S | Premières impressionsThe gentlemen working on the day I went were awesome to work with!!
Joanne R | Premières impressionsThe manager was the best
INGRID R | Premières impressionsBut if they take the lock off your storage unit you shouldn’t have to pay for it or if you have to pay for that should give the lock do you free
Linda B | Premières impressionsExtended hours for Access to storage
Jermaine S | Expérience généraleCe n'est rien
Barbara C | Expérience générale