Évaluations des clients U-Haul Moving & Storage at Covington Hwy

The staff is very professional and well experienced.. Excellent encounter..

Awesome group of guys ... excellent service

Outside of truck was dirty but overall good experience

Great job guys ...keep up the good work.

Staff always helpful with any concerns I had. Facility and lot was always clean and accessible. They even received a UPS package for me from my job. I definitely appreciated that!

I was a walk-in and everything was excellent!! Excellent customer service!!

good people with respect and professional help

Fast and easy experience.

Everyone there was very professional and quick. I was helped by Aaron at this location and he was very courteous, personable and friendly.

The guys that worked Sat 2/6/21 were very quick and efficient with getting me my rental and were standing outside when I got back to collect my rental. They did an awesome job, I have never had such a smooth uhaul pick up!

offer refreshments coffee while we wait Thanks!!

Once again great staff .. keep up the good work.

Very respectable and great customer service, they made my move easy and even helped me out with more info. Thanks guy yall the best

the manager was awful. he cussed me when i rented. when i returned the trailer he cussed me again. i will never be back to rent

Top Tier Customer Service! Super Friendly Staff! Clean Trucks! Great Value! Five Stars ⭐️ ⭐️⭐️⭐️⭐️ Mr. Lundy

Process was easy and customer service was great! Thanks O and Kel!!

The staff was well informed ands knowledgeable.. Experience was great and memorable. Thanks so much..

Customer service was great ! I had an issue that got resolved quickly due to a change in the system. I really appreciate the assistance I received and how my issue was resolved.

Great group of guys...very professional !

I was completely satisfied with the service I received at the Covington Hwy location and most of all the transaction was quick

The day of my pick up the black male with dreads that was there had a horrible attitude, my schedule was for 9am he didnt open the store until almost 9:30 had me and other customers standing outside in the cold never acknowledged us. I asked him when will the store open he stated "When I am done cleaning these trucks I am by myself" not even apologetic to the customers his attitude sucks! Fire him or give him better customer service training asap! He even had the nerve to argue with my dad saying "Well if I dont clean the truck yall will be complaining" I will never recommend this location to ANYONE EVER! Lastly the truck needs a tune up or services it road awful

Overall poor experience from Customer service aspect both local branch and corporate..local no greeting upon entry untill 6..to 8 minutes standing around and seen then finally I was told I'll be with you shortly another 8 minutes...then the equipment overall dirty ..corporate seems departments not on same page...in a nut shell overall level of professionalism very poor in particular a representative by the name of Angela treated me very rude over talking not listening at all if calls are recorded that's one to review

Have competent employees which provide equipment operational guidance. The truck I rented tailgate lock malfunction which prevented a time sensitive pickup. I called & spoke with an employee where I rented this truck for assistance and they couldn't answer my questions about how to release the tailgate. I'm very disappointed because I've used U-Haul for more than 30 years and Never have been treated so disrespected, dissatisfied & disappointed by the manager of your Covington Hwy, Decatur Ga location. The employee told me when I called to return the truck and I would be funded for my inconvenience. Unfortunately this didn't occur, I was told with a negative attitude by the manager that the truck's tailgate worked when they tried it & refused to refund my money. To add insult to injury they also charged me $18.00 for gas! I had to quickly rent another truck to make that time sensitive pickup before they closed! I request a full refund of $60. for rental charge Plus $18.00 they charged for gas. I don't think after being told by their employee I would be refunded my funds to be treated & denied so disrespectfully by her manager! Thank you for all you can do.. Rev Aron Liles

Excellent service from the people work outside to the customer service we need more people like this during this time

Customer service needs work.

Make sure your location's equipment is in good condition. My appliance dolly was worn. But great staff.

Let the customers know up front about the way that U-haul take payments.

Customer Service was Outstanding! The Staff were very Knowledgeable, Friendly and Professional. Mr O was extremely helpful and Professional.

Awesome Job guys ...keep it up

These guys are very professional ... its refreshing to have such great customer service. Keep it up guys

Great work

The Guys Here Always Have Great Service. Only location I'd go too. Get Them A Raise. So They Don't Leave. SSMedical.

For me everything was good so far so good.

'Steering seemed a little loose on the truck that I rented. Prices are a little steep but ok I guess that's not too bad for 6 hours but what if I only needed it for 1 hour would that be cheaper for a 15 mile round trip?

This was the cleanest, u-haul I have ever entered. The customer service was above average and the young men in staff were very knowledgeable, fast , and considerate if your time. I will forever visit this U-haul for my moving and rental needs.

Very nice crew. Helpful and accommodating.

Very nice staff

Nothing

Reserved a van. Afraid to drive trucks which i was forced to considering the urgency of my move yet the $50 reservation guarantee was not approved by supervisor. Why? Please investigate. Love Uhaul but this needs fixing.

Great experience

Keep up the great customer service

Get more staff. When returning equipment the guy was over worked. He did a wonderful job coordinating everyone but he needs help! I will be back again because if the service I received though. - MyAgentIsTravis

Helpful and knowledgeable staff.

Overcharging customers

Nothing

Great workers

Awesome workers

Excellent Customer Service

excellent service

When i went to return the truck, i was overlooked and had to wait for almost half an hour to be checked out.

Get some more people on board

Great an friendly

There is a great team working at this location and would always cater to my rental need ... I`m a regular renter. Keep up the great work guys !

Very easy to find no problems here.

Uhaul is the worst. Straight cold hearted. Uhaul didn't even work with me during this crisis. All types of delays and scams that made my funds late and or stuck, and all Uhaul did was hound me about payments and add on late fees. Never ever will I do business with uhaul.

Staff was very nice. Aaron Hannon is a very helpful and respectful young man. Thanks.

The Store mgr and his employees are the best and I'm so forever grateful Thank you again uhaul family

The customer service is excellent ready and willing to help and answer all my questions if I could give them 5 stars I would! My uhaul was ready and waiting with no issues! Thank you so much

Love the customer service fast and friendly! All the staff were excellent

Nothing. It was very well maintained, the customer service reps were very nice and respectful. He made sure we understood everything and was willing to answer all Questions.

Top Tier Service! Super Friendly Staff! Clean and well maintained trucks! Five-Stars ⭐️ ⭐️ ⭐️⭐️⭐️

The associates at his location were always friendly and helpful. The 2 issues I had was getting through on their local phone line and when I requested to have my box available they almost were never available and and couldn't be made available when they said they would be.

Staff was very interested and attentive to my needs.

There were a few ants on the dashboard; other than that the experience was good!

Everyone was very polite and helpful.

Because of the severity of my inconvenience, I presume U-Haul service is either completely incompetent or predatory, or maybe even both. I have no faith in U-Haul’s service system after my personal experience, and if I am fortunate I will never have to depend on their service again.

They just need to add a grace period for being late

Great service

I would have given a better score, but unfortunately I was given a second floor storage unit rather than the 1st floor unit for the price as agreed, and never mentioned whether the units were climate controlled or not when I reserved by phone. Thank you!

Love U HALL, they serve all my moving and storage needs.

The workers was very friendly and helpful. I will recommend.

there was a leak in my unit , no body got in touch after reporting it

The staff were great.

The staff was very helpful and the facility was clean and easy to access.

Staff is very friendly

The guy that was assisting me was texting on his phone the entire time he was helping me. It was so bad that when I asked him a question he told me to hold on (until he finished texting). Look at cam

The staff could be a little more professional when handling customers. Also, they could be more respectful.

One of the best U-haul facilities that I've ever seen.

The CSRs were very helpful

Pre-registration is the best thing to do. The staff moved quickly and efficiently and made this part (truck rental and storage) not as stressful as everything else. Thanks Aaron -_-

The gate key didn't work for that particular weekend so they had to let me in and I couldn't get in after 7pm.

I will always use your services in the future and will recommend it to everyone.

The employee was very knowledgeable and respectful thank you.

good service

Staff member who opened account was courteous and professional. Kind gentleman staff member assisted with lock placed on unit prematurely and assisting with card access. Nice attitude.

Very helpful

I have nothing but good things to say about this location.Used them since I moved here in 2015. I dealt with GM Danny Quinn and now GM Rodrigo Guerrero. Both and all the other employees are awesome.

No comment

No specific concerns or problems in the more than one year of using this facility.

Ok

Great customer services thanks you.

N/a

Customer Service was wonderful and helpful.

The manager is passive-aggressive, rude and does not follow through. Staff were rude and behaved as if you were bothering them, so I avoided the office unless I absolutely had to go in there.

Fast and Easy process. Very safe and clean environment. Thanks

storage units was delivered in a friendly and professional manner which I truly appreciate it

I will highly recommend this UHaul facility for new clients!

The staff was great and professional would definitely recommend this location. Please keep up the good work

Friendly and polite staff especially Shameka and Dewayne.

I am very pleased with the services I received

Not especially polite. Just indifferent.

The staff was extremely helpful and I would recommend everyone to this location

This was a great location, clean, secure, well lit and 24hr access. It allowed me to move my things when I got off work. The only negative is there was no light on the inside of the unit.

They were extremely professional and helpful with my needs and I would most definitely use this location again

This facility has had poor service, since I have relocated to Georgia and placed my belongings at this facility. The only reason I have not moved is because I lack manpower and I cannot do it alone.

Need more man power short of help

always good customer service,,,,,,,

Great Staff, Keep up the good work!!!!

Would use this facility again in the future if needed. Staff was always helpful and inside storage facility was clean and easily accessed.

Customer service was excellent and helpful.

The service was quick and the staff was courteous.

The staff was very friendly and helpful. I did experience one problem when I notice the roof of my controlled temperature unit was leaking. Management took care if it quickly.

Good overall, just need to lower prices

Uhaul is my place for storage,but the property need more parking space for customers.

The storage was fine but we returned a trailer on Sunday 1 day early and was charged an extra day because staff didn’t check it in until the following day after 3pm