Customer Reviews for U-Haul Moving & Storage at Covington Hwy

Évaluation :

5

The experience was GREAT!

Évaluation :

5

I had a great experience at this location. The employees were attentive and courteous

Évaluation :

5

The store associate ( may be the manager) at the store is always helpful and efficient. Today there was a line but that didn't make him feel rushed and his customer service didnt lack either. He took his time to ensure an older lady received the help she needed including help with boxes. When I dropped off the truck the associate was kind courteous and made it simple … left me with NO questions.

Évaluation :

5

Employee helpful in helping me decide on what in the storage unit best suit my needs. And choosing the type of truck. Staff is very friendly. The site is clean. I feel safe in going to my unit.

Évaluation :

5

excellent service

Évaluation :

5

Not at this time

Évaluation :

5

I love this location. I am always greeted warmly and I feel very much respected and appreciated

Évaluation :

5

Na

Évaluation :

4

If a customer is placed on a reserved list and not guaranteed the van they reserved it would be useful to let them know

Évaluation :

5

My only issue was I wanted to rent the truck for 3 more hrs as I was at work and didn't have everything done as yet, and was told I had to return it as it was reserved for someone else. Other than that service was good.

Évaluation :

5

Check equipment before releasing to customers. I rented a trailer and there was a hole in one of the tires and couldn't hold air.

Évaluation :

5

Great management, great team.

Évaluation :

5

Very professional and willing to assist when customer needs it. Thanks so much for a good experience with U-haul.

Évaluation :

5

Great service!

Évaluation :

5

My criticism would be to explain the breakdown in taxes and fees.

Évaluation :

5

Awesome Service

Évaluation :

5

The staff was friendly and helpful, particularly the young woman who greeted me when I returned the truck. She took care of everything and sent me on my way within 10 minutes of my arrival.

Évaluation :

5

Smooth easy great use of technology for verification.

Évaluation :

3

Make sure the previous customer thoroughly clean out the equipment of debris and odor. Especially the enclosed box trailers. The one I rented had a terrible odor like something dead.

Évaluation :

4

Nothing at all perfect service and fast. Location is just hard to get out of.

Évaluation :

3

There was one woman who helped me on Monday who was *actually* helpful and took initiative. Everyone else could not have cared less.

Évaluation :

5

Thanks to all.very frenly and good.thanks

Évaluation :

5

Nothing at all.

Évaluation :

2

Fully explain that the free month of storage is only at specific locations

Évaluation :

5

This location was professional

Évaluation :

3

The process with reservation with too lengthy I'm in location for an hr because equipment was ready.

Évaluation :

5

Everything was great.

Évaluation :

5

Great service!

Évaluation :

3

The vehicles at this location are in poor shape.

Évaluation :

5

Great service and Great people good combination!

Évaluation :

4

Extremely awesome service from the whole staff. Including update storage payment from the friendly woman receptionist. Again thank you for a wonderful service!!!!

Évaluation :

5

Excellente expérience

Évaluation :

5

Great EXPERIENCE!!! Employees were very friendly and courteous.

Évaluation :

5

Nothing, it was a breeze, in and out process.

Évaluation :

5

Always have a great rental experience at this location.

Évaluation :

5

The equipment was well maintained however, the equipment was dirty, it had broken glass in and instead of the employee cleaning it out when it was pointed out, we had to clean it out. In addition, the customer service agent that assisted us, did not greet us as we were waiting and she continue to do her daily work while we waited in line for service, when she finally decided to stop doing her work she finally decided to assist us. Also, during the transaction she appeared to be occupied with whatever she had going on on her personal phone. Poor customer service. I will say, the week prior to this there were three guys working and they provided the utmost best customer service. She is not good for your business.

Évaluation :

5

More employees. There was a line.

Évaluation :

5

Very good service

Évaluation :

5

Great customer service and very efficient.

Évaluation :

5

Great customer service and friendly staff.

Évaluation :

5

Had a very good experience

Évaluation :

5

Always helpful No complaints.

Évaluation :

2

Better customer service and better equipment this is the 2nd time I went there the trailer had nails in the tire and nobody is checking the equipment to see if it road ready

Évaluation :

5

The entire staff was very pleasant and helpful and also thorough

Évaluation :

5

i wasn't happy that I had to upload my photo id again and take a mug shot when I arrive but overall customer service was outstanding, smiling faces as they greet you….

Évaluation :

5

Mobile check in was wonderful. Clean and well stocked location

Évaluation :

4

I've used this location several times, the staff is polite, helpful and professional.

Évaluation :

3

I was asked to remove a truck from between two other trucks by the manager, but in the a complaining aisle there were two trucks parked at an angle over the line. This would have made me almost run into one of the other trucks. I asked the manager would he have so.eone to move it out for me because of the way they parked it. He went back and forth with ke telling me why are you driving if you can move those close trucks. I came back inside since I had to squeeze between two other trucks in adjacent aisle to get in the truck. I went back in asked the manager that I refused to move it park where issues could happen. He got upset told one of his associates go move that truck out for him.

Évaluation :

2

When I picked up the trailer, the guy that hitched it up did the following: 1. Saw and acknowledged a broken padlock in the bed of the trailer and had no intentions of removing it until I said something. A loose padlock on the trailer bed presents an obvious road hazard to others. 2. He checked the flashers on the trailer noting that they did not work. When I inquired about the inop flashers, he said “you'll be OK, people do that all the time”. I told him if someone runs into the back of me, I'll be liable because NONE of the trailer lights work. I showed him the OBVIOUS broken wires on the trailer and had to INSIST on another trailer that is road safe. On top of it all, I didn't like the fact that I had to upload my license and photo to a facial recognition database. I understand it is to protect UHaul for criminals but I'm not a criminal and don't appreciate being treated like one.

Évaluation :

2

Horrible customer service and truck was awful...need to do better with all the money uhaul makes

Évaluation :

4

The employees were very nice and helpful, the 20' truck served it's purpose, it wasn't terrible, but could have been a little cleaner inside. Overall, we got the job done and would rent again if needed.

Évaluation :

4

The gentlemen who assisted at front desk and with trailer were very professional and kind when handling the transaction.

Évaluation :

4

Reservation can be handled a little better from what I experienced on today.but I understand the whole world is going through pretty much the same thing right now. EVICTIONS!!!! Just like COVID it was unexpected. So I feel right now you all need a few more trucks.because sometimes things happen in the process of moving.and people don't have to be turned away or not get the vehicle that they reserved 2 weeks ahead of the time that they need a U haul Truck,to the fact that of the timing that a person thought that they would be finished moving in that time frame to return the truck.

Évaluation :

1

Misleading

Évaluation :

5

The people were great. They hooked up the trailer to the truck I rented. And made sure the turn signals, brake lights were operating properly. And asked if I had any questions. And also suggested, I watched the YouTube video for loading my vehicle on the trailer. That made the process so easy. I felt like a expert. Thanks guys and girls.

Évaluation :

2

The attendant customer service was well below acceptable and the truck was nasty on the inside. Why does UHaul charge a cleaning fee when the vehicle is nasty on the inside (floor and seats)?

Évaluation :

5

Excellent service

Évaluation :

4

Dudes working were super helpful - very appreciative of them!

Évaluation :

5

The customer service is always good

Évaluation :

5

Very friendly staff rate 100 %

Évaluation :

5

Bien

Évaluation :

5

They are awesome on Covington hwy nice and friendly

Évaluation :

5

Duane and his staff are awesome! My move-in process was extremely easy and I will definitely recommend this location to others.

Évaluation :

5

The gentlemen working on the day I went were awesome to work with!!

Évaluation :

5

The manager was the best

Évaluation :

5

But if they take the lock off your storage unit you shouldn’t have to pay for it or if you have to pay for that should give the lock do you free

Évaluation :

5

Extended hours for Access to storage

Évaluation :

5

Ce n'est rien

Évaluation :

5

Customer service was amazing. Transactions was smooth and easy.

Évaluation :

5

Great Staff!!!!!

Évaluation :

5

Duane and his staff are the best and have always given me the best customer service. They are responsive and natural problem solvers whenever I need their help. Most Recommended U-Haul!

Évaluation :

5

Okeshi mainly provided me services and was exceptional in assisting me every time he did help.

Évaluation :

2

The storage u it says for 1 bedroom and half of my stuff did not fit

Évaluation :

1

U Haul is giving out false information just to secure sales.

Évaluation :

3

I had roaches in all of my boxes they was awful I am so disappointed in that storage place. That's my first time going through this experience.

Évaluation :

5

Rate was great for what I needed to move & got a storage included for free.

Évaluation :

5

Employees were very helpful and nice.

Évaluation :

2

Poor customer service. I reserved storage unit weeks in advance with a credit card on file. When I got to the storage facility, the unit I requested was not available which cause me to have to take the next size unit at a higher cost. Rep said take it or leave it. How can I leave it if I had a moving company moving my property. No consideration what so ever. I would not recommend anyone to this location or to uhaul if this is the service you render to customers. If you reserve a unit that unit should be held if credit card is on hold to reserve it. They were not trying to resolve the issue. I have this unit, take it or leave it.

Évaluation :

5

Very clean, excellent customer service! I would definitely recommend this facility

Évaluation :

3

They gave me a Unit where someone belongs was still in the unit but the lock was cut off unit was not clear out. Staff needs to do better and check things out before moving forward also staff was eating at front desk very unprofessional.

Évaluation :

5

The young lady at the front desk was very knowledgeable and helpful. She should be considered for management.

Évaluation :

4

We kept our storage unit about 3 years and had no issues. It was more expensive than we thought it would be though.

Évaluation :

5

Great customer service especially from Okeshi and staff!

Évaluation :

5

When I told the worker that I was supposed to get a free month, he said he wasn't sure his manager was still doing that Eventually he said that I did qualify ( not sure why things would be changed 🤔 from the call center)

Évaluation :

4

The only issue I had was trying to reach someone in the office onsite. I moved out my storage on May 14th and I had just moved into my home. I did not hey chance to go back to the unit because I also had surgery scheduled. I had been trying to reach the location before and after my surgery to let them know the unit was empty and to find out of I could send my daughter to sign any documents needed.

Évaluation :

5

Staff was knowledgeable only problem not wearing any mass

Évaluation :

4

The fees are a bit much

Évaluation :

2

Facility refused access for the POD delivery.. Had to (last minute) redirect to another Uhaul facility. The change resulted in the storage cost tripling from the originally agreed upon contract. The entire ordeal was frustrating.

Évaluation :

2

The manager is rude! I really don’t want my stuff at this storage because of how unfriendly he is

Évaluation :

5

Staff always helpful with any concerns I had. Facility and lot was always clean and accessible. They even received a UPS package for me from my job. I definitely appreciated that!

Évaluation :

1

Uhaul is the worst. Straight cold hearted. Uhaul didn't even work with me during this crisis. All types of delays and scams that made my funds late and or stuck, and all Uhaul did was hound me about payments and add on late fees. Never ever will I do business with uhaul.

Évaluation :

5

The Store mgr and his employees are the best and I'm so forever grateful Thank you again uhaul family

Évaluation :

5

Love the customer service fast and friendly! All the staff were excellent

Évaluation :

5

Staff was very interested and attentive to my needs.

Évaluation :

1

Because of the severity of my inconvenience, I presume U-Haul service is either completely incompetent or predatory, or maybe even both. I have no faith in U-Haul's service system after my personal experience, and if I am fortunate I will never have to depend on their service again.

Évaluation :

3

They just need to add a grace period for being late

Évaluation :

5

Great service

Évaluation :

3

I would have given a better score, but unfortunately I was given a second floor storage unit rather than the 1st floor unit for the price as agreed, and never mentioned whether the units were climate controlled or not when I reserved by phone. Merci.

Évaluation :

5

Love U HALL, they serve all my moving and storage needs.

Évaluation :

5

The workers was very friendly and helpful. I will recommend.

Évaluation :

4

there was a leak in my unit , no body got in touch after reporting it

Évaluation :

5

The staff were great.

Évaluation :

5

The staff was very helpful and the facility was clean and easy to access.

Évaluation :

3

Staff is very friendly

Évaluation :

1

The guy that was assisting me was texting on his phone the entire time he was helping me. It was so bad that when I asked him a question he told me to hold on (until he finished texting). Look at cam

Évaluation :

3

The staff could be a little more professional when handling customers. Also, they could be more respectful.

Évaluation :

5

One of the best U-haul facilities that I've ever seen.

Évaluation :

5

The CSRs were very helpful

Évaluation :

5

Pre-registration is the best thing to do. The staff moved quickly and efficiently and made this part (truck rental and storage) not as stressful as everything else. Thanks Aaron -_-

Évaluation :

4

The gate key didn't work for that particular weekend so they had to let me in and I couldn't get in after 7pm.

Évaluation :

5

I will always use your services in the future and will recommend it to everyone.

Évaluation :

5

The employee was very knowledgeable and respectful thank you.

Évaluation :

5

good service

Évaluation :

5

Staff member who opened account was courteous and professional. Kind gentleman staff member assisted with lock placed on unit prematurely and assisting with card access. Nice attitude.

Évaluation :

4

Very helpful

Évaluation :

5

I have nothing but good things to say about this location.Used them since I moved here in 2015. I dealt with GM Danny Quinn and now GM Rodrigo Guerrero. Both and all the other employees are awesome.

Évaluation :

4

No comment

Évaluation :

5

No specific concerns or problems in the more than one year of using this facility.

Évaluation :

5

Ok

Évaluation :

5

Great customer services thanks you.

Évaluation :

4

N/a

Évaluation :

5

Customer Service was wonderful and helpful.

Évaluation :

2

The manager is passive-aggressive, rude and does not follow through. Staff were rude and behaved as if you were bothering them, so I avoided the office unless I absolutely had to go in there.

Évaluation :

5

Fast and Easy process. Very safe and clean environment. Thanks

Évaluation :

5

storage units was delivered in a friendly and professional manner which I truly appreciate it

Évaluation :

5

I will highly recommend this UHaul facility for new clients!

Évaluation :

5

The staff was great and professional would definitely recommend this location. Please keep up the good work

Évaluation :

5

Friendly and polite staff especially Shameka and Dewayne.

Évaluation :

5

I am very pleased with the services I received

Évaluation :

2

Not especially polite. Just indifferent.

Évaluation :

5

The staff was extremely helpful and I would recommend everyone to this location

Évaluation :

4

This was a great location, clean, secure, well lit and 24hr access. It allowed me to move my things when I got off work. The only negative is there was no light on the inside of the unit.

Évaluation :

5

They were extremely professional and helpful with my needs and I would most definitely use this location again

Évaluation :

1

This facility has had poor service, since I have relocated to Georgia and placed my belongings at this facility. The only reason I have not moved is because I lack manpower and I cannot do it alone.

Évaluation :

3

Need more man power short of help

Évaluation :

5

always good customer service,,,,,,,

Évaluation :

5

Great Staff, Keep up the good work!!!!

Évaluation :

5

Would use this facility again in the future if needed. Staff was always helpful and inside storage facility was clean and easily accessed.

Évaluation :

5

Customer service was excellent and helpful.

Évaluation :

4

The service was quick and the staff was courteous.

Évaluation :

4

The staff was very friendly and helpful. I did experience one problem when I notice the roof of my controlled temperature unit was leaking. Management took care if it quickly.

Évaluation :

5

Good overall, just need to lower prices

Évaluation :

4

Uhaul is my place for storage,but the property need more parking space for customers.