I told customer service that I have one bedroom apartment and I need a truck and a storage unit for a one bedroom apartment, once I got to the u-haul the computer was not working,so the guy that works for u-haul had to start all over again to get me another order,it top about 45min before he got there paperwork ready, I had hired to guys from the u-haul fier, two men for 2 hours, the guy that works for u-haul gave me a storage unit for a 5 by 10 unit for a full truck for a one bedroom apartment,it was not enough room , the men had to reload the things back on the truck,he gets another storage unit and the door doesn't work my two hours are up ,he found another unit but my time for two hours had passed, it's an 35 degrees outside, thank God I had some good guys that's saw that I am handicap stayed to unload the truck ,it was a very bad experience, I wouldn't wish on no one 😔
FREDERICK R | First ImpressionsSelf Storage Units in Decatur, GA, 30035
U-Haul Moving & Storage de Covington Hwy
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- 4,0 - Cote moyenne des clients
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I appreciate the whole stuff on covington Highway they helped me so much when it came down to making partial payments they took when I had they work with me to keep me from getting my stuff taken or sold so that was excellent, but it was going to be too much money for me to handle I had no choice but to move out, but I do appreciate them. They are excellent staff. If I could give them a bonus I would was, a very pleasant coming to the store and even talking on the phone with them they knew who I was and it was a just a place experience and if I had to do it again I would, but I had to go so it was my pleasure of working with them and talking with them, but he got too steep for me to pay to sleep, but it was over. It was excellent service to the staff at Covington Highway, Cujo y’all appreciate you love you guys. It was wonderful working with you and working with me. Be blessed and have a wonderful day.
Sharon B | Overall ExperienceThe staff and GM at this location is are great. They staff is professional and very knowledgeable. I always have a great experience when I utilize this location
Fereshia H | First ImpressionsThe Manager and Staff were very Professional and Helpful. I will highly recommend that store. Great Team! Fray White
Fray W | First ImpressionsWhen I went back to get my storage the lock had been removed n another put. Also I had to pay 50.00 to open my storage plus there were several items missing n water damage
dwight l | Overall ExperienceThe staff was professional helpful and knowledgeable of the procedures regarding the trucks and storage bins the bins were clean and overall it was a very welcoming experience to rent from U-Haul thank you I will be renting again
PAMELA S | Overall ExperienceEveryone is professional and the manager is helpful and kind.
CLAUDETTE M | Overall ExperienceThank you.
Jalisa J | First ImpressionsItems were destroyed
Keith B | Overall ExperienceAll was great and manager was very pleasant
Gwen S | First ImpressionsBe careful storing at this location. It’s roach infested and management isn’t doing anything about it. The staff does what they can but without the approval from management, which is non existent most days, you will not get far.
ASHTON C | Overall ExperiencePleasers with the service
Thearon L | First ImpressionsI would live there if I could!
Andrea B | Overall Experience