Great customer service!Dante D.
Customer Reviews for U-Haul Moving & Storage at Covington Hwy
Pour nous contacter
Decatur, GA 30035
(1/4 Mi Outside I-285)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 3h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Clean an fix trucks before renting them out.Itaio G.
Would be nice to get a hot cup of coffee. No, everything was good.ahmir A.
Le client n'a pas laissé de commentaire.Tabitha F.
Thank You so much 😊patricia M.
I was charged double the amount I was told. It has been 2 days and the charges have not been reimbursed.Kimyetta M.
Great service!Dante D.
I was over charged for a trailer and now my account is overdrawn.. not happy with the service.. and I used you guy for years.. will never get my business again or my family..CHRIS S.
Provide a truck that will Not continuously cut off which is VERY DANGEROUS while driving and clean/ sweep it outMalcolm B.
Le client n'a pas laissé de commentaire.LAKETIA B.
Le client n'a pas laissé de commentaire.Abdullah M.
Make sure everything is accurate.Lentina A.
Gas and miles was Inaccurate.Frank W.
awesome serviceLeon C.
Excellent serviceLeon C.
Le client n'a pas laissé de commentaire.Marvel C. | Expérience générale
Le client n'a pas laissé de commentaire.Reginald B.
Always Thankyou at this location. We are regular renters.DEBRA F.
Make sure that you have at least two cashiers working at all times. I waited for almost 30 minutes to be waited on because there was only one cashierFayeshur H.
Le client n'a pas laissé de commentaire.Elise R.
excellent serviceLeon C.
Le client n'a pas laissé de commentaire.Kenyetta T.
Le client n'a pas laissé de commentaire.Daniel P.
Le client n'a pas laissé de commentaire.Tuesday G.
Fast and friendly service!Dante D.
excellent service from Dwayne and Team. \Leon C.
Keep getting phone calls about a trailer that I was renting that shit is irritating.james H.
One day before my pickup, my truck was canceled and I was sent to a new location to get a truck similar to what I ordered. I ended up back at original location to get same truck that was cancel! A lot of stress and driving around, but it all was worked or!Deborah E.
Le client n'a pas laissé de commentaire.Everette E.
The customer service team needs to teach classes because they are truly a wonderful group you have at this locationLinda J.
Great service start to finishJimmy F.
Le client n'a pas laissé de commentaire.william S.
U goodTIMMY F.
Le client n'a pas laissé de commentaire.WILLIAM W.
good serviceFREDIA M.
excellent serviceLeon C.
Nothing at all the service is greatJAMES F.
I've been a customer since 2018 and never had any problems and they gave us good customer serviceSarah D.
Agents at the large Covington Hwy Location in Decatur was AWESOMEFredrick O.
Vehicle is in terrible condition. Interior was dirty, headliner was falling down (obstructing view behind rearview mirror). Every exterior panel had damage so had to spend way too much time prior to leaving in order to document all damage (Truck photos for comparison were of a brand new truck, not the one I was renting).Joseph E.
The staff was excellent. Very attentive and helpful.John H.
Le client n'a pas laissé de commentaire.MICHAEL H.
Le client n'a pas laissé de commentaire.Garnet B.
The truck I used need to be replaced-the engine light was on and when you excel there was a scraping sound-also the driver side window was hard to roll down and the passenger window crank was broken off - old Truck didn't know they was aroundDAVID S.
Le client n'a pas laissé de commentaire.Tulon C.
Le client n'a pas laissé de commentaire.tommy T.
The truck I rented the window handle was broken on passenger side the window visors was broken both driver and passenger overhead.the check engine light was on and the truck drove was makeing noises like it needed more mechanical attention. And I was nervous driving the truck but I had a real emergency needed to move asapDella S.
Le client n'a pas laissé de commentaire.Thea H.
Everything was fine. I thank of your service. The workers was excellent.Tina L.
When I arrived the equipment wasn't clean med and ready. I reserved for 11:30-3:30pm and didn't receive the equipment until 12:10pm.Lucits D.
The check Engine light was on the truck shook a lot which made my items fall I was scared that I was not going to make it the whole tripJeron H.
Great service!Dante D.
Le client n'a pas laissé de commentaire.Derrico C.
Le client n'a pas laissé de commentaire.LARRY H.
Love this location. The staff is great!!ERICKA R.
First of all, they said my gas was on half a tank and it wasn't second of all the door wouldn't close third of all the truck kept backfired and putting on the Expressway I was so ashamed!!!!!! I will go somewhere else next time if I decide to rent a truckCHRISTOPHER M.
Le client n'a pas laissé de commentaire.James S.
The service was accommodating and informative about what my responsibilities as the renter of the storage unit. I'm actually happy that I was referred to this location instead of the original location I had selected.Eric D. | Premières impressions
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.Garry O.
The young man who helped me was professional and knowledgeable. Overall, a good experience.rifca M.
Le client n'a pas laissé de commentaire.LARRY H.
Double check compartments for garbage and trash.Michelle B.
Le client n'a pas laissé de commentaire.Dante D.
The U-Haul Workers was great and very informative. Thank you all.Christine S.
Le client n'a pas laissé de commentaire.JOTHAM R.
People in the office was really really rude and I am I hope to never do this againJoya S. | Expérience générale
Le client n'a pas laissé de commentaire.Virgina J.
Le client n'a pas laissé de commentaire.Gaylyn P.
The service was excellent. No need for alterationsESTHER W.
Outstanding customer serviceMichael G.
This location's Customer Service is EXCELLENT; always helpful and attentive to each Customer. Very PROFESSIONAL.AUDREY H.
The owner and the staff I interested with were accommodating, friendly and professionalgeorge H.
Le client n'a pas laissé de commentaire.Lillie G.
The truck need to be better maintained. They would not let me trade this old truck for a newer truck. I had to take (first come first serve). I told her that the check engine light was on and she said don't worry. Well the truck broke down. They were good about only charging me for the 1 day usage.MARK S.
In ability to contact location via phone.Ben C. | Expérience générale
Le client n'a pas laissé de commentaire.Marneah S. | Premières impressions
Service à la clientèle formidableTara S.
Manager makes his own rules and policies. A little to much take it or leave attitudexavier H.
Continue to employ friendly and professional employees.DEBORAH S.
I use this location 3Ã— their always nice and quickBRITTANY G.
The experience was GREAT!Ronny P.
Everything was great thanks...Don R.
I had a great experience at this location. The employees were attentive and courteousJames D.
We had to get this truck at the last minute and Uhaul was very helpful. This helped us move items before our lease was up. The operators on the phone were cordial and understanding when I had to unexpectedly keep the truck overnight for a reasonable fee. The Covington Atlanta location was very supportive and efficient in serving our needs. Regards, Paul BonnerPAUL B.
Le client n'a pas laissé de commentaire.Henry L.
Dropped off rental crates at this location. Staff inside refused to take them. I was told told give them to the 2 men outside. They told me to take them inside. I went back and forth. Finally the men accepted them , obviously mad they had to. It took me 30 minutes to drop off 12 crates !!!! Ridiculous!!!Dawn R.
Le client n'a pas laissé de commentaire.DeEddra W.
Very good customer service at this locationJavontay Y.
I had a horrible experience dropping the truck off andbi was over charged and waiting for my refund.Jasmine L.
The store associate ( may be the manager) at the store is always helpful and efficient. Today there was a line but that didn't make him feel rushed and his customer service didnt lack either. He took his time to ensure an older lady received the help she needed including help with boxes. When I dropped off the truck the associate was kind courteous and made it simple â€¦ left me with NO questions.Lacy B.
Employee helpful in helping me decide on what in the storage unit best suit my needs. And choosing the type of truck. Staff is very friendly. The site is clean. I feel safe in going to my unit.Ethlyn C. | Premières impressions
Le client n'a pas laissé de commentaire.Betty M.
Le client n'a pas laissé de commentaire.Diane W.
Le client n'a pas laissé de commentaire.Nemecia B.
Le client n'a pas laissé de commentaire.tiffany k. | Expérience générale
Le client n'a pas laissé de commentaire.Ken K.
excellent serviceLeon C.
Not at this timeTiffany K.
Le client n'a pas laissé de commentaire.Shirley W.
I love this location. I am always greeted warmly and I feel very much respected and appreciatedESTHER W.
If a customer is placed on a reserved list and not guaranteed the van they reserved it would be useful to let them knowTerel W.
My only issue was I wanted to rent the truck for 3 more hrs as I was at work and didn't have everything done as yet, and was told I had to return it as it was reserved for someone else. Other than that service was good.Andramackey W.
Check equipment before releasing to customers. I rented a trailer and there was a hole in one of the tires and couldn't hold air.Prince J.
Le client n'a pas laissé de commentaire.Nicholas S.
Le client n'a pas laissé de commentaire.TRACY W.
Extremely awesome service from the whole staff. Including update storage payment from the friendly woman receptionist. Again thank you for a wonderful service!!!!Shawna T. | Expérience générale
Le client n'a pas laissé de commentaire.TRACY W. | Expérience générale
Le client n'a pas laissé de commentaire.TERRANCE B. | Expérience générale
Very friendly staff rate 100 %Kidane T. | Premières impressions
Le client n'a pas laissé de commentaire.Hector G. | Premières impressions
Le client n'a pas laissé de commentaire.Christine H. | Expérience générale
Le client n'a pas laissé de commentaire.NAKEITTA W. | Premières impressions
BienAnthony R. | Expérience générale
They are awesome on Covington hwy nice and friendlycamelia g. | Expérience générale
Duane and his staff are awesome! My move-in process was extremely easy and I will definitely recommend this location to others.Shanice S. | Premières impressions
The gentlemen working on the day I went were awesome to work with!!Joanne R. | Premières impressions
Le client n'a pas laissé de commentaire.Zanetta C. | Expérience générale
The manager was the bestINGRID R. | Premières impressions
But if they take the lock off your storage unit you shouldn’t have to pay for it or if you have to pay for that should give the lock do you freeLinda B. | Premières impressions
Le client n'a pas laissé de commentaire.Zakesia D. | Expérience générale
Le client n'a pas laissé de commentaire.TRACY W. | Premières impressions
Extended hours for Access to storageJermaine S. | Expérience générale
Le client n'a pas laissé de commentaire.Miguel R. | Expérience générale
Ce n'est rienBarbara C. | Expérience générale
Le client n'a pas laissé de commentaire.ASHLEY B. | Premières impressions
Le client n'a pas laissé de commentaire.Erica F. | Expérience générale
Le client n'a pas laissé de commentaire.Diana B. | Expérience générale
Le client n'a pas laissé de commentaire.Karen K. | Expérience générale
Customer service was amazing. Transactions was smooth and easy.KASHYRA T. | Premières impressions
Le client n'a pas laissé de commentaire.Emma H. | Premières impressions
Great Staff!!!!!FAITH B. | Premières impressions
Le client n'a pas laissé de commentaire.Ben C. | Premières impressions
Le client n'a pas laissé de commentaire.Courtney W. | Expérience générale
Duane and his staff are the best and have always given me the best customer service. They are responsive and natural problem solvers whenever I need their help. Most Recommended U-Haul!Milton B. | Expérience générale
Le client n'a pas laissé de commentaire.Ariane D. | Expérience générale
Le client n'a pas laissé de commentaire.CRYSTAL H. | Expérience générale
Okeshi mainly provided me services and was exceptional in assisting me every time he did help.SHARQUNDRA A. | Expérience générale
Le client n'a pas laissé de commentaire.Mark W. | Premières impressions
The storage u it says for 1 bedroom and half of my stuff did not fitTrevis L J. | Online Move In
Le client n'a pas laissé de commentaire.Laurice K. | Expérience générale
U Haul is giving out false information just to secure sales.Theresa S. | Expérience générale
I had roaches in all of my boxes they was awful I am so disappointed in that storage place. That's my first time going through this experience.Tatiana P. | Expérience générale
Rate was great for what I needed to move & got a storage included for free.JAMILA G. | Premières impressions
Employees were very helpful and nice.LINDA C. | Expérience générale
Le client n'a pas laissé de commentaire.Rachel T. | Expérience générale
Poor customer service. I reserved storage unit weeks in advance with a credit card on file. When I got to the storage facility, the unit I requested was not available which cause me to have to take the next size unit at a higher cost. Rep said take it or leave it. How can I leave it if I had a moving company moving my property. No consideration what so ever. I would not recommend anyone to this location or to uhaul if this is the service you render to customers. If you reserve a unit that unit should be held if credit card is on hold to reserve it. They were not trying to resolve the issue. I have this unit, take it or leave it.debra w. | Premières impressions
Le client n'a pas laissé de commentaire.Jermaine S. | Premières impressions
Very clean, excellent customer service! I would definitely recommend this facilitycassandra c. | Expérience générale
They gave me a Unit where someone belongs was still in the unit but the lock was cut off unit was not clear out. Staff needs to do better and check things out before moving forward also staff was eating at front desk very unprofessional.Andrea B. | Premières impressions
The young lady at the front desk was very knowledgeable and helpful. She should be considered for management.Rachel T. | Premières impressions
We kept our storage unit about 3 years and had no issues. It was more expensive than we thought it would be though.Kristie R. | Expérience générale
Le client n'a pas laissé de commentaire.Abdella S. | Expérience générale
Great customer service especially from Okeshi and staff!Marlene F. | Expérience générale
When I told the worker that I was supposed to get a free month, he said he wasn't sure his manager was still doing that Eventually he said that I did qualify ( not sure why things would be changed 🤔 from the call center)Shirley M. | Premières impressions
Le client n'a pas laissé de commentaire.Yalonda M. | Online Move In
Le client n'a pas laissé de commentaire.Shaleka F. | Expérience générale
The only issue I had was trying to reach someone in the office onsite. I moved out my storage on May 14th and I had just moved into my home. I did not hey chance to go back to the unit because I also had surgery scheduled. I had been trying to reach the location before and after my surgery to let them know the unit was empty and to find out of I could send my daughter to sign any documents needed.Yolander C. | Expérience générale
Le client n'a pas laissé de commentaire.KEO C. | Premières impressions
Le client n'a pas laissé de commentaire.Jamila C. | Premières impressions
Staff was knowledgeable only problem not wearing any massMARCIA D. | Premières impressions
The fees are a bit muchMARCUS M. | Expérience générale
Le client n'a pas laissé de commentaire.MALIK A. | Expérience générale
Facility refused access for the POD delivery.. Had to (last minute) redirect to another Uhaul facility. The change resulted in the storage cost tripling from the originally agreed upon contract. The entire ordeal was frustrating.Karen K. | Premières impressions
The manager is rude! I really don’t want my stuff at this storage because of how unfriendly he isMark L. | Premières impressions
Staff always helpful with any concerns I had. Facility and lot was always clean and accessible. They even received a UPS package for me from my job. I definitely appreciated that!Edsell H. | Expérience générale
Le client n'a pas laissé de commentaire.Arizona L. | Premières impressions
Uhaul is the worst. Straight cold hearted. Uhaul didn't even work with me during this crisis. All types of delays and scams that made my funds late and or stuck, and all Uhaul did was hound me about payments and add on late fees. Never ever will I do business with uhaul.Venus P. | Expérience générale
The Store mgr and his employees are the best and I'm so forever grateful Thank you again uhaul familySHANEKA M. | Premières impressions
Love the customer service fast and friendly! All the staff were excellentChris J. | Expérience générale
Staff was very interested and attentive to my needs.pamela t. | Premières impressions
Because of the severity of my inconvenience, I presume U-Haul service is either completely incompetent or predatory, or maybe even both. I have no faith in U-Haul's service system after my personal experience, and if I am fortunate I will never have to depend on their service again.Asher R. | Premières impressions
They just need to add a grace period for being lateRaquel B. | Premières impressions
Great serviceAntoinette J. | Expérience générale
Le client n'a pas laissé de commentaire.DeLace B. | Premières impressions
Le client n'a pas laissé de commentaire.brenda H. | Expérience générale
I would have given a better score, but unfortunately I was given a second floor storage unit rather than the 1st floor unit for the price as agreed, and never mentioned whether the units were climate controlled or not when I reserved by phone. Merci.Oscar M. | Premières impressions
Love U HALL, they serve all my moving and storage needs.Mary A. | Premières impressions
Le client n'a pas laissé de commentaire.edward k. | Expérience générale
The workers was very friendly and helpful. I will recommend.asia c. | Premières impressions
there was a leak in my unit , no body got in touch after reporting itMohammed L. | Expérience générale
The staff were great.Davian W. | Premières impressions
The staff was very helpful and the facility was clean and easy to access.TIffany K. | Expérience générale
Staff is very friendlylafandra c. | Expérience générale
The guy that was assisting me was texting on his phone the entire time he was helping me. It was so bad that when I asked him a question he told me to hold on (until he finished texting). Look at camTwanda W. | Premières impressions
The staff could be a little more professional when handling customers. Also, they could be more respectful.Kendra T. | Expérience générale
One of the best U-haul facilities that I've ever seen.Tangela R. | Expérience générale
The CSRs were very helpfulSTANLEY W. | Premières impressions
Pre-registration is the best thing to do. The staff moved quickly and efficiently and made this part (truck rental and storage) not as stressful as everything else. Thanks Aaron -_-Shani S. | Premières impressions
The gate key didn't work for that particular weekend so they had to let me in and I couldn't get in after 7pm.Darnell H. | Premières impressions
I will always use your services in the future and will recommend it to everyone.Lillian M. | Expérience générale
The employee was very knowledgeable and respectful thank you.JESTINA A. | Premières impressions
good serviceWILLENE J. | Expérience générale
Staff member who opened account was courteous and professional. Kind gentleman staff member assisted with lock placed on unit prematurely and assisting with card access. Nice attitude.Sherrie t. | Expérience générale
Very helpfulMARCUS M. | Premières impressions
I have nothing but good things to say about this location.Used them since I moved here in 2015. I dealt with GM Danny Quinn and now GM Rodrigo Guerrero. Both and all the other employees are awesome.Julia J. | Premières impressions
No commentAlthera M. | Expérience générale
No specific concerns or problems in the more than one year of using this facility.Corliss J. | Expérience générale
OkAbdella S. | Expérience générale
Great customer services thanks you.BONITA N. | Premières impressions
N/aSHAQUAN J. | Expérience générale
Customer Service was wonderful and helpful.Derrick B. | Expérience générale
The manager is passive-aggressive, rude and does not follow through. Staff were rude and behaved as if you were bothering them, so I avoided the office unless I absolutely had to go in there.Mia M. | Expérience générale
Fast and Easy process. Very safe and clean environment. ThanksArinthia M. | Expérience générale
storage units was delivered in a friendly and professional manner which I truly appreciate itwanda k. | Expérience générale
I will highly recommend this UHaul facility for new clients!Maurice T. | Expérience générale
The staff was great and professional would definitely recommend this location. Please keep up the good workKiana W. | Expérience générale
Friendly and polite staff especially Shameka and Dewayne.Geraldine T. | Expérience générale
I am very pleased with the services I receivedBANIKA B. | Expérience générale
Not especially polite. Just indifferent.Loumeecha G. | Expérience générale
The staff was extremely helpful and I would recommend everyone to this locationAYESHA D. | Expérience générale
This was a great location, clean, secure, well lit and 24hr access. It allowed me to move my things when I got off work. The only negative is there was no light on the inside of the unit.Olympia O. | Expérience générale
They were extremely professional and helpful with my needs and I would most definitely use this location againAYESHA D. | Expérience générale
This facility has had poor service, since I have relocated to Georgia and placed my belongings at this facility. The only reason I have not moved is because I lack manpower and I cannot do it alone.Mia M. | Expérience générale
Need more man power short of helpLenita T. | Réservation
always good customer service,,,,,,,Joseph S. | Expérience générale
Great Staff, Keep up the good work!!!!SIDNEY F. | Expérience générale
Would use this facility again in the future if needed. Staff was always helpful and inside storage facility was clean and easily accessed.PATRICA P. | Expérience générale
Customer service was excellent and helpful.Sherna S. | Réservation
The service was quick and the staff was courteous.Loumeecha G. | Réservation
The staff was very friendly and helpful. I did experience one problem when I notice the roof of my controlled temperature unit was leaking. Management took care if it quickly.ANITA B. | Expérience générale