Le client n'a pas laissé de commentaire.Matecia J.
Customer Reviews for U-Haul Moving & Storage at Covington Hwy
Pour nous contacter
Decatur, GA 30035
(1/4 Mi Outside I-285)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Getting a persons bill right and not over charging their account.KENNETH T.
Le client n'a pas laissé de commentaire.REAGAN M.
Always a great experienceLeon C.
Have more vehicles available!!MAURICE G.
Le client n'a pas laissé de commentaire.Brandon T.
Le client n'a pas laissé de commentaire.Lahonza W.
Terrible customer serviceJarvis B.
The customer service was excellent, very professional and helpful. Merci.VONNETTA T.
rent top quality equipment not ones with leaky roofs my move resulted in damage to household goods that im liable forMorris W.
The guy with hair locked is very great agent. Young lady with teeth crown she is also a good customer service. Great location trying to help always I go there. Thank to them!!ANASTASIE FLOREN N.
The smell of smoke was very,very bad I don't smoke so I don't want to smell that odd the people was very nice ,check in and out was good.BERNARD W.
Le client n'a pas laissé de commentaire.Letitia D.
Sales associates were very nice and helpful.MARILYN E.
I am a regular customer at this location. They offer quick and straight forward easy rentals, well maintained vehicles, polite staff.LAURA S.
When returning your rental, don't take customer money although they could not use the online at the momen, t that's wrong and lazy on the employee side side just take the time and clear the receipts, it only takes a few minutesALLEX C.
Always a great experience renting from this location.Leon C.
Explain the TOTAL fees . I rented a truck for 2 hours & I'm being charged 100 $.briana R.
Le client n'a pas laissé de commentaire.FAITH H.
Le client n'a pas laissé de commentaire.JOHN B.
Le client n'a pas laissé de commentaire.DARRON W.
Great staff. Computers were running slow for cc payment.RICHARD C.
Le client n'a pas laissé de commentaire.SIMEON K.
This visit to U-Haul was good with kindness and professionalism!EVA T.
Had a small problem, taken care of to my satisfaction. All five stars.Will rent again.JOHN B.
Just keep doing the exact same thing you doing now great service great truck great move thank youANTHONY R.
Great staffGWEN H.
Le client n'a pas laissé de commentaire.ORISA D.
Le client n'a pas laissé de commentaire.Yalonda M. | Online Move In
10 ft was ok to drive but needed service light was on . Inside of truck was full of dirt and dust I had to wipe clean with Lysol wipesBENTILDA J.
Le client n'a pas laissé de commentaire.GARY M.
Le client n'a pas laissé de commentaire.CIANA N.
Le client n'a pas laissé de commentaire.KAREN T.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.VONDRA A.
Employees did not come outside to receive return trucks which backed up to line on the yard so I just did the online return and left truck sitting in the middle of the parking lotCedric M.
Service was very customer friendly, very helpful, fast, and the reassurance of safety was the PLUS!JOCELYNSELESTE B.
Le client n'a pas laissé de commentaire.Shaleka F. | Expérience générale
The only issue I had was trying to reach someone in the office onsite. I moved out my storage on May 14th and I had just moved into my home. I did not hey chance to go back to the unit because I also had surgery scheduled. I had been trying to reach the location before and after my surgery to let them know the unit was empty and to find out of I could send my daughter to sign any documents needed.Yolander C. | Expérience générale
great serviceLeon C.
I think the service is awesome.Simeon K.
Le client n'a pas laissé de commentaire.Phillip B.
The inside of the van still had contents of previous renter. The van was not washed on the outside. The photos of the van online did not reflect some damage to the exterior clearly visible. The two persons I spoke with were not helpful, nor were they gracious. The next day I locked the key in the cab. I waited on hold for 20 minutes for an operator; I waited 20 minutes on chat for an operator. I went online and found the instructions for this occurrence. The telephone prompts did not give me the option for calling Regional Manager as instructed. When I called the Covington location, they did not help either. If I had been on the road during this situation, I would have been frantic. As I was at home, a mile away from the dealer location, I feel this could have been handled in a more effective and timely way.Julia K.
great experienceLeon C.
Le client n'a pas laissé de commentaire.KEO C. | Premières impressions
Horrible and scary location!!!!! People everywhere, loud music, weed smoking, loitering, I was terrified to say the least I also mentioned my concerns to the owner. He said they call the police and they come backâ€¦ That sounds Crazy!!!!KIM L.
Le client n'a pas laissé de commentaire.LORETTA M.
Le client n'a pas laissé de commentaire.MICHAEL W.
Well if you can't make sure truck is back on time then you shouldn't rent it. If you think you won't be able to find gas then you shouldn't rent it. Just weird how they talk to peopleWOLLANSA W.
Pick up location is in a terrible location. Truck had graffiti written on the side, no dolly as requested, no walk around I took pictures of damage before I left the site, people outside smoking weed and loud musicâ€¦ I was scared to say the least.KIM L.
I wouldn't change anythingNORRIS N.
Veterans discountDOUGLAS H.
Le client n'a pas laissé de commentaire.TONYA N.
Le client n'a pas laissé de commentaire.Christiannah O.
I`m constant renter .... and the excellent service is consistent. Dwayne and crew keep up the great work.Leon C.
Le client n'a pas laissé de commentaire.Jamila C. | Premières impressions
Better communication with customer. I had to ask several times for more instructions completing the the rental process. No one confirmed what is required for overnight return. Setting customer expectations is a must for repeat business.RODERICK W.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Andre M.
The workers could care less.ESSENTIA E.
This location i scam people in paying more, they want you to do inspection electronically the issue is nothing saves on file the guy gave me the truck on half tank but paper work says it was full he told me correct it with pics online and when returned it with half tank he says the picture never saved to the website. Cost an extra 50 $.KHORY S.
Less wait timeEDDIE F.
Great location and great staff!Dante D.
Le client n'a pas laissé de commentaire.JACQUE M.
Staff is so Ghetto be on Personal phone calls eating Cheetos in your faceTHOMAS T.
Great Customer Service from the agent that help me. Kiara Williams.RICHARD H.
Gas is high customer service okTERRANCE W.
Le client n'a pas laissé de commentaire.SOPHIA E.
Great Job Dwayne and crew !Leon C.
Very professional and knowledgeable.. Have rented from location four times in the past six months... Great experiences each time... Love it and the crew....CLARENCE G.
another great experience !Leon C.
Le client n'a pas laissé de commentaire.Santavious N.
Le client n'a pas laissé de commentaire.pharoah M.
Le client n'a pas laissé de commentaire.George B.
Le client n'a pas laissé de commentaire.DRUNELL B.
Thanks for the pleasant and timely serviceJEROME K.
My issue is not with this location I was suppose to get a rental from Conyers dog wood branch and they moved my reservation to another location with out me knowing so I had to waste time which my time is money . That extra driving cost and the little 50 $dollars they gave me does not add up for the extra headache that's just mileage and some gas . Not professional at all for such a big company like thisDamian C.
Le client n'a pas laissé de commentaire.Mark B.
Nice Staff.DONNELL S.
Le client n'a pas laissé de commentaire.OWEN M.
Don't remember his name but started with an O... he works so hard and was incredibly helpful both at pickup and drop off.Christian M.
Everything was timely and efficient. I had a great experience. Online check in made the process a breeze!Terry B.
Le client n'a pas laissé de commentaire.PRESTON B.
Drop the prices slightly for previous customers.TARRON O.
Le client n'a pas laissé de commentaire.CARLOUS F.
Le client n'a pas laissé de commentaire.KITTY W.
Le client n'a pas laissé de commentaire.DEREK R.
Le client n'a pas laissé de commentaire.GREGORY B.
Le client n'a pas laissé de commentaire.ROLANDER M.
Thank you very much super fast and great customer service.ALYSEA W.
Le client n'a pas laissé de commentaire.Jumana W.
Great experience at this location.Leon C.
Le client n'a pas laissé de commentaire.Michael C.
Customer service is wonderful . Great listeners and helpers . Love there service . Five stars for there office on Covington hwy Decatur .NATONJA R.
Great service. Friendly staff.Kenneth S.
Le client n'a pas laissé de commentaire.RONNETTE F.
I was charged with gas that I didn't use my truck was on empty and I did not know how to upload it and I did not notice it until I was on my route I was supposed to pick up on Panola Road due to a mixup I was transfer 2 Covington Highway the guys over ther I was not sure probably I was very upset confuse at 75 years old I don't know anything about these computers and uploading on the telephone so I had to suffer for not knowing because you had no help to show me I called the hotline I called the hotline could not understand the person that I was talking to he he hung up on me twice Panola Road what is give me a call me at 6787893042 this is no way to treat a customerJESSE B.
Le client n'a pas laissé de commentaire.TERESA B.
Everyone there was very professional and helpful. I will refer all my friends to this Uhaul. Thank you.MARY B.
Le client n'a pas laissé de commentaire.JOHNNY C.
Le client n'a pas laissé de commentaire.EDWARD F.
Duane and Okeshi always give great service!!GEORGE S.
Just keep on being NICE TO THE EVERYONE THAT COMES THROUGH THOSE DOORSPORTER B.
Staff was knowledgeable only problem not wearing any massMARCIA D. | Premières impressions
The fees are a bit muchMARCUS M. | Expérience générale
Le client n'a pas laissé de commentaire.MALIK A. | Expérience générale
Facility refused access for the POD delivery.. Had to (last minute) redirect to another Uhaul facility. The change resulted in the storage cost tripling from the originally agreed upon contract. The entire ordeal was frustrating.Karen K. | Premières impressions
The manager is rude! I really don’t want my stuff at this storage because of how unfriendly he isMark L. | Premières impressions
Staff always helpful with any concerns I had. Facility and lot was always clean and accessible. They even received a UPS package for me from my job. I definitely appreciated that!Edsell H. | Expérience générale
Le client n'a pas laissé de commentaire.Arizona L. | Premières impressions
Uhaul is the worst. Straight cold hearted. Uhaul didn't even work with me during this crisis. All types of delays and scams that made my funds late and or stuck, and all Uhaul did was hound me about payments and add on late fees. Never ever will I do business with uhaul.Venus P. | Expérience générale
The Store mgr and his employees are the best and I'm so forever grateful Thank you again uhaul familySHANEKA M. | Premières impressions
Love the customer service fast and friendly! All the staff were excellentChiquita C. | Expérience générale
Staff was very interested and attentive to my needs.pamela t. | Premières impressions
Because of the severity of my inconvenience, I presume U-Haul service is either completely incompetent or predatory, or maybe even both. I have no faith in U-Haul's service system after my personal experience, and if I am fortunate I will never have to depend on their service again.Asher R. | Premières impressions
They just need to add a grace period for being lateRaquel B. | Premières impressions
Great serviceAntoinette J. | Expérience générale
Le client n'a pas laissé de commentaire.DeLace B. | Premières impressions
Le client n'a pas laissé de commentaire.brenda H. | Expérience générale
I would have given a better score, but unfortunately I was given a second floor storage unit rather than the 1st floor unit for the price as agreed, and never mentioned whether the units were climate controlled or not when I reserved by phone. Merci.Oscar M. | Premières impressions
Love U HALL, they serve all my moving and storage needs.Mary A. | Premières impressions
Le client n'a pas laissé de commentaire.edward k. | Expérience générale
The workers was very friendly and helpful. I will recommend.asia c. | Premières impressions
there was a leak in my unit , no body got in touch after reporting itMohammed L. | Expérience générale
The staff were great.davian w. | Premières impressions
The staff was very helpful and the facility was clean and easy to access.TIffany K. | Expérience générale
Staff is very friendlylafandra c. | Expérience générale
The guy that was assisting me was texting on his phone the entire time he was helping me. It was so bad that when I asked him a question he told me to hold on (until he finished texting). Look at camTwanda W. | Premières impressions
The staff could be a little more professional when handling customers. Also, they could be more respectful.Kendra T. | Expérience générale
One of the best U-haul facilities that I've ever seen.Tangela R. | Expérience générale
The CSRs were very helpfulSTANLEY W. | Premières impressions
Pre-registration is the best thing to do. The staff moved quickly and efficiently and made this part (truck rental and storage) not as stressful as everything else. Thanks Aaron -_-Shani S. | Premières impressions
The gate key didn't work for that particular weekend so they had to let me in and I couldn't get in after 7pm.Darnell H. | Premières impressions
I will always use your services in the future and will recommend it to everyone.Lillian M. | Expérience générale
The employee was very knowledgeable and respectful thank you.JESTINA A. | Premières impressions
good serviceWILLENE J. | Expérience générale
Staff member who opened account was courteous and professional. Kind gentleman staff member assisted with lock placed on unit prematurely and assisting with card access. Nice attitude.Sherrie t. | Expérience générale
Very helpfulMARCUS M. | Premières impressions
I have nothing but good things to say about this location.Used them since I moved here in 2015. I dealt with GM Danny Quinn and now GM Rodrigo Guerrero. Both and all the other employees are awesome.Julia J. | Premières impressions
No commentAlthera M. | Expérience générale
No specific concerns or problems in the more than one year of using this facility.Corliss J. | Expérience générale
OkAbdella S. | Expérience générale
Great customer services thanks you.BONITA N. | Premières impressions
N/aSHAQUAN J. | Expérience générale
Customer Service was wonderful and helpful.Derrick B. | Expérience générale
The manager is passive-aggressive, rude and does not follow through. Staff were rude and behaved as if you were bothering them, so I avoided the office unless I absolutely had to go in there.Mia M. | Expérience générale
Fast and Easy process. Very safe and clean environment. ThanksArinthia M. | Expérience générale
storage units was delivered in a friendly and professional manner which I truly appreciate itwanda k. | Expérience générale
I will highly recommend this UHaul facility for new clients!Maurice T. | Expérience générale
The staff was great and professional would definitely recommend this location. Please keep up the good workKiana W. | Expérience générale
Friendly and polite staff especially Shameka and Dewayne.Geraldine T. | Expérience générale
I am very pleased with the services I receivedBANIKA B. | Expérience générale
Not especially polite. Just indifferent.Loumeecha G. | Expérience générale
The staff was extremely helpful and I would recommend everyone to this locationAYESHA D. | Expérience générale
This was a great location, clean, secure, well lit and 24hr access. It allowed me to move my things when I got off work. The only negative is there was no light on the inside of the unit.Olympia O. | Expérience générale
They were extremely professional and helpful with my needs and I would most definitely use this location againAYESHA D. | Expérience générale
This facility has had poor service, since I have relocated to Georgia and placed my belongings at this facility. The only reason I have not moved is because I lack manpower and I cannot do it alone.Mia M. | Expérience générale
Need more man power short of helpLenita T. | Réservation
always good customer service,,,,,,,Joseph S. | Expérience générale
The service was quick and the staff was courteous.Loumeecha G. | Réservation
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