Keep up the good work. Thank you 🙏🏾
Patricia F.Customer Reviews for U-Haul Moving & Storage at Crater Rd
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Keep doing what you are doing
GEORGE R.Total experience was great RJ was big help.
marcus R.Online check in didn't work
Jay M.Nothing! The team was great.
Mike H.Nothing! The team was great.
Mike H.Nothing! They were great.
Mike H.Friendly, reasonable. Great experience.
Dale R.Keep doing what you are doing
GEORGE R.The customer service was excellent
Constance J.The experience was wonderful the staff was friendly and very helpful most certainly I will be using their services again should the arise.
Melinda P.How the hell am I gonna tell if equipment is maintained or not??
Lewis P.Aucun
Shequita M.Efficient staff goodcustomet service.
Glenn H.The rental process was very easy. The pick up truck was in excellent condition, everything was perfect. Special thanks to your employee RJ, she made the whole process very easy. I will definitely come back to this location for future rental needs. Great job.
Mary Ann E.See above. Not retyping. Never using U-Haul again
justen M.Just a suggestion that when renting out trailers for cars either have 7 pin to 4 pin adapter.i was told to make sure I had heavy duty hitch .and I had the 2 5/8 ths ball on the hitch then when I got there uhaul said I needed the 2 inch ball .and that they rent them .well that could have been avoided if I knew exactly which pin and ball I needed before hand.other than that excellent service and very friendly that is a plus these days thank you Kevin Davis
Kevin D.THE EQUIPMENT IS ALWAYS EXCEPTIONALLY CLEAN, AND WELL MAINTAINED. THE STAFF IS ALWAYS VERY HELPFUL COURTEOUS AND ACCOMMODATING!
Alvin S.South Crater rd UHaul workers need and deserve a pay raise!! LIKE YESTERDAY 👍 💪💯
melanie P.the per miles was to high . Online stated it would be 0,69 but the office said 0,89 .
Rhonda W.I had an exceptional experience and would highly recommend this location.
Sheila S.I didn't directly speak to anyone at the drop off location but the area was clean.
Lakishia B.The personnel are always friendly and very efficient! I have been to several U-hauls in the Tri-cities area and always come back to the Petersburg location. Today, we have the trailer through Monday, but brought it back early due to work. We would be arriving very close to closing at 5 pm. We called and they accommodated us by saying they would wait until 5:10 pm for us. We arrived at 4:58 pm so she would not need to stay later than necessary. She even backed the 6 x 12 trailer as it would have taken me several tries in which she did in 1 professionally.
Shirley W.Maria was extremely helpful and friendly. She offered suggestions to make the planning and packing easier and better. She also shared logistical ideas regarding picking up a truck and car hauler for our final move.
Dan S.Tail light on the trailer was not working properly, but team member fixed it.
DAVID D.Employees were helpful ,great experience.
Anthony H.Great facility, fast courteous service. Convenient.
Edgar C.Streamlined process
Anekye L.Just keep doing what y'all are doing because I felt like I matter when I visited this company thank you for the experience
Jeffery C.Restrooms just needs to be kept stocked with hand soap and toilet paper
TaNita C. | Expérience généraleI had an excellent experience.
Thomas K.Job well done! Thanks for your assistance.
Ora B.Both the young ladies at the location were great and took care of everything in a timely manner. I was out in 10 minutes of renting the Uhaul and didn't even have the reservation. Thank You and keep smiling.
Imran N.A much easier process than we expected with a very pleasant, professional staff member
Barbara B. | Premières impressionsRJ the assistant manager was very helpful and pleasant. She made the experience very quick and easy.Highly recommended.
Gregory D.Excellent service. The young lady that helped me was great
Manuel Z.Great job to the staff on that one-way rental return in Petersburg, Va.
Michael J.The 2 employees present today during my transaction were very helpful and accommodating after my reservation got lost with the individual I spoke to on the phone from the call center.
MELISSA S.The staff is always friendly and willing to assist!
Shirley W.They are always friendly and willing to help! i always go to this location.
Shirley W.Hands down the best Uhaul experience ever- Marie's customer service -- and her team's -- are superior! They did a wonderful job last minute helping me get a truck and get in their facility.
Nicholas P. | Premières impressionsNothing, The women where very nice and helpful.
Douglas Q.Friendly staff, clean store, amazing customer service!
Daniel A.Very friendly staff
Krysta B.Very friendly and helpful staff!
JEFFREYR O.Already have passed out to 3 friends, that are getting ready to move, the business card. General manager, Maria Evans, is such a MARVELOUS representative of your company. She is efficient, knowledgeable and a very sweet lady.
Diane W.Excellent service à la clientèle
Monique T. | Expérience généraleI love working with RJ . I've completed a few uhaul services with her assistance this year. RJ has implacable customer service and always willing to help. I live in Henrico 40 miles away but prefer the Petersburg location. I have confidence in knowing every transaction will run smooth in working with RJ. Thank You TC
Twanda C. | Expérience généraleThis was by far my best Uhaul experience. Everyone was great to work with, the facility was clean and the equipment was spotless.
Hasan L.The rental return area needs to be identified
ROBERTA H.Everything was so easy during a stressful move. They made my day!
Woodie B.The ladies that assisted us were very courteous and friendly. Ensured everything was secure before we left the lot. Upon return, dropping off the dolly we rented was fast and easy.
Deborah L.Precious at the Petersburg, VA location was so friendly and nice. She is an amazing employee.
Sharniece V. | Expérience généraleAbsolutely nothing,everything is great
Augusta M.Excellent customer service. Welcoming environment. Service with a smile.
Devonia N.10/10 The truck was brand new. It had 7 miles on it. Maria and her entire staff are great. Consummate professionals that explained everything in detail. The very welcoming, stress free environment turned my day around. I would recommend this location to anyone. THANKS!!
LUCASALAN C.The office was so clean (been to a few and it was crowded with boxes). The mobile pick up was very easy and convenient.
Antoinette T.Only problem was the latch on my storage was warped broken, could not lock my unit. Staff member Chris said he would fix it right away and leave my key in the office.
Cheryl B. | Premières impressionsNo one was in the store. So I did the check I. Online myself and it would not let me get the first month free as advertised. The unit has a pile of rocks and is very muddy outside of it
Princess S. | Online Move InMaria Evans is a great person. Always goes above and beyond to make customers happy!
Zuleymari V. | Online Move InQuick and simple.
Barbara W. | Premières impressionsGreat service
Carnita S. | Premières impressionsThe staff was very helpful and professional answered any questions that I had and prompted
kenneth g. | Premières impressionsGreat customer service. Always willing to help.
Zuley V. | Online Move InVery professional staff. Always friendly and helpful. I rented the climate controlled storage and was so satisfied with this service. Fortement recommandé!
Vivian B. | Expérience généraleI know one thing your employee R.J is great she should be promoted to a manger because she is so wonderful at her job and was doing all the work by herself and still managed to help all the customers there on her own with great timing and all she is Awesome she should be getting all the raises at that location such a wonderful big help and very knowledgeable
Fallon R. | Premières impressionsThank you for all. Good job.
claudia G. | Expérience généraleI paid for a lock that wasn't in the storage unit, had to go to Walmart to buy another one. Please refund me for the lock I purchased from you. Merci.
Terrie H. | Premières impressionsLove Maria!!😍
Qumar R. | Expérience généraleExcellent customer service! Friendly staff with clean facilities. Je les recommande fortement.
Delarius T. | Expérience généraleI think the truck needs to be checked out because at time it was very loud, but the whole experience was great!
Dana K. | Premières impressionsAmazing staff. I would definitely recommend
Latasha C. | Expérience généraleAll the people the worked in U-Haul are very nice and very good service. Exelente
claudia G. | Premières impressionsMy moving out experience was great , Milton that works at the Crater Road location was very helpful and kind.
Brittany R. | Expérience généraleMaria was so personable & accommodating. This was my first big move and she made it an easy transition!
Louis B. | Premières impressionsStaff there are well knowledgeable and courteous. It was a quick and easy process.
Chunita S. | Expérience généraleI have have using the crater road location for the last year. The staff has been wonderful And the location always maintained Thank you
DAVID D. | Expérience généraleStaff was very friendly and knowledgeable
Felicia H. | Premières impressionsRJ was very helpful!
KYNETTA B. | Premières impressionsTo start off I was very disappointed with uhaul on Timberlake road in Lynchburg. I was assigned a truck then given a key and pretty much just told to go find the truck. I sent my brother back inside to see where the truck should be and the store associate told him either in the front line or on row B . When went to look for it the truck was nowhere to be found so my brother had to go in a second time and they finally get up off their butt and come outside to help look for the truck. The truck was on the other side of the parking lot nowhere near where the associate said it was. Next I get down to location on oaklawn boulevard in hopewell Virginia and tell them I have a reservation for a 10x20 they tell me they don't have any available. I ask why would they allow someone to book something they don't have. They tell me online doesn't know what they have and the system is in so many words jacked up. They then call to the location close to them and they didn't have any either. He then called Petersburg crater road location and they say they have one so I had to drive all the way to that one (using more mileage) which I'm sure they won't deduct from the pay. After all of this, I doubt I will do business with uhaul again because this was all very unprofessional
Raven S. | Premières impressionsS.O.
Larry W. | Premières impressionsVery professional and nothing but outstanding customer service.
traci r. | Expérience généraleEveryone was super helpful.
Chunita S. | Premières impressionsKeep up the services thanks
Marvin T. | Premières impressionsPersonal very kind, friendly and helpful. Fast and speedy service and very knowledgeable about products.
Linda J. | Premières impressionsExcellent customer service and availability of storage units. Facility very clean.
Delarius T. | Premières impressionsProfessional service and customer friendly service from start to finish. Took the rough edge off of my moving experience . Merci!
walter b. | Expérience généraleAs a return customer; I Marcelle Johnson was very excited and very impressed upgrades, I was very glad to see all the new equipments. Hello"!! everyone I even got the chance to experience driving one the new cargo vans and I must say that I truly love everything about it and iam so looking forward to return back soon with my family, & Freinds Thank you so much for y'all outstanding support & service God Bless you all stay safe.
MARCELLE J. | Premières impressionsAbout and beyond customer service, great team
flash point p. | Expérience généraleTop staff and professional service. Je la recommande fortement.
walter b. | Premières impressionsMy property inside the unit was wet and started to mold as if the storage had flooded at some point also I called and asked to have an extension for my payment and they made a note of it but still took the money out I also feel the cost is beyond reasonable I moved to a storage the same size and pay 46 dollars a month for it also if your payment is late they put a lock on it that day it’s late but you have to wait til they feel like taking there lock off or will give you the key to take there lock off and have you bring it back I do not recommend anyone using this storage facility
crystal e. | Expérience généraleThe lady was great friendly and informative
Pamela B. | Premières impressionsIt was a very good experience
David W. | Premières impressionsThe staff was helpful, knowledgeable, and remembered our names when we came in with questions! BIG plus in customer service! I would definitely rent from them again!
IRA A. | Expérience généraleLoved the overall customer service. Thank you!
MARQUI W. | Expérience généraleMy experience is as good as it gets and offing that first month free, because I rented a van, sealed the deal!
Tyrone B. | Expérience généraleI appeiate maria for working with me as much as she could
sharon s. | Expérience généraleRJ, the Asst Mgr, was extremely helpful (and we needed a lot of help!) with her questions and suggestions. She explained everything clearly and thoroughly. And to top it off, she was very pleasant and personable. Altogether a good experience.
Janet C. | Premières impressionsGreat team work and excellent customer service
flash point p. | Premières impressionsThe workers at this location are awesome! Very friendly and professional!!
Sherndale H. | Expérience généraleThere is dirt and mud all in front of my unit causing a slip hazard for me. I reported to the worker while I was moving in.
Sharmane B. | Online Move InMaria and her staff provided top notch customer service. Maria is wonderful. Great personality. Outstanding customer service.
sherry w. | Expérience généraleI definitely got to know the staff as I worked with them for several months during this last move I made. Each time they were very helpful and courteous! I really would recommend them for all your moving and storage needs! It's really nice having a free month of storage when I used the uhaul truck for my one way move. It's a costly thing to do and that expense free of charge really helped! And 1 last thing, the public restroom was a great plus too. Moving is a dirty job. After a hot summer day moving boxes and furniture it was handy and helpful having a restroom facility on premises. It's the small things that matter most. And having a place to go when ya gotta go is spot on. As well as a place to freshen up when your wore down by a hard days work. Thanks again! Jess B
Jessica b. | Expérience généraleEveryone was great at the Petersburg location!!! They worked quickly, very nice people.
Sheavon T. | Premières impressionsThis was my first moving experience dealing with U-haul. I'm glad I chose u-haul. I will turn to u-haul from now on when it's time to move a family member, or friend. I highly recommend u-haul to anyone who needs this type of service
CLYDEEVERETT G. | Premières impressionsAllow a driveway all the way around the storage units, instead of parking U-Hauls at the back end. It is a hassle to back up a trailer or turn around in that limited space by the water.
Charles L. | Expérience générale4 months didn't realize that I have been logged into the wrong units went to go in my storage one day and it had been locked because they didn't know who's unit it was due to the front office error and my dresser dry rotted in the storage for some reason.
Octavia W. | Expérience générale