Évaluations des clients U-Haul Moving & Storage at Crater Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Crater Rd

Cote générale :

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ERINSIOBHAN G.
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The first truck they brought us had serious engine problems but they quickly fixed it and got us a different truck. Everything else was fine.

Jordyn H.
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You guys are great!!

Jessica b. | Expérience générale |
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I definitely got to know the staff as I worked with them for several months during this last move I made. Each time they were very helpful and courteous! I really would recommend them for all your moving and storage needs! It’s really nice having a free month of storage when I used the uhaul truck for my one way move. It’s a costly thing to do and that expense free of charge really helped! And 1 last thing, the public restroom was a great plus too. Moving is a dirty job. After a hot summer day moving boxes and furniture it was handy and helpful having a restroom facility on premises. It’s the small things that matter most. And having a place to go when ya gotta go is spot on. As well as a place to freshen up when your wore down by a hard days work. Thanks again! Jess B

walter B.
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Customer service and equipment satisfactory. Prices for veterans and seniors could be considered for adjustment. Overall , we are good.

Sheavon T. | Premières impressions |
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Everyone was great at the Petersburg location!!! They worked quickly, very nice people.

ALESSANDRO C.
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Le client n'a pas laissé de commentaire.

Patricia S.
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I had a great experience. Thank you.

Michael G.
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Le client n'a pas laissé de commentaire.

CLYDEEVERETT G. | Premières impressions |
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This was my first moving experience dealing with U-haul. I'm glad I chose u-haul. I will turn to u-haul from now on when it's time to move a family member, or friend. I highly recommend u-haul to anyone who needs this type of service

KARRIEMABDUL SHA C.
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Le client n'a pas laissé de commentaire.

Ernie B.
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Le client n'a pas laissé de commentaire.

Markelle J.
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They took care of me.

William T.
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Reduce phone wait time

Joyce V.
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The staff, cargo van, timeliness, convenience, availability, reliability and more than fair pricing were excellent. Would highly recommend and would use this service at this location again. Thank you.

Eddie B.
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Le client n'a pas laissé de commentaire.

Johnny B.
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Employee well mannered and great to work with. No complaints what so ever.

KEVIN K.
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Le client n'a pas laissé de commentaire.

Javonda H.
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Le client n'a pas laissé de commentaire.

Glenn W.
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Very friendly staff, easy to communicate with. Will definitely use again.

CARL B.
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Le client n'a pas laissé de commentaire.

Kendriel W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Charles L. | Expérience générale |
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Allow a driveway all the way around the storage units, instead of parking U-Hauls at the back end. It is a hassle to back up a trailer or turn around in that limited space by the water.

Shalonda B.
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Le client n'a pas laissé de commentaire.

James S.
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Superstars

tracy W.
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Wayyyyyy too got DAMN expensive.

AIESHA A.
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I have not received my refund. $100 was held and my total was around $40.00. I called the store but no one is answering.

MARGARETFRANCIS R.
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The team at the pickup location was helpful and friendly. They went above and beyond for me.

Charles B.
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Well managed. The manager should be the CEO of U-Haul. All of her employees are friendly and helpful. BTW, the U-Haul website is ridiculous, it puts items in your cart that you don't want. I prefer calling directly--you get what you want. I've used them twice in the past and won't use anyone else. She made our move easy and efficient. Can't say enough about the great folks at this location.

SABRINAMICHELLE L.
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Thank you you guys always there when I need you

DIANEWINFIELD W.
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Le client n'a pas laissé de commentaire.

Jeffrey G.
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Le client n'a pas laissé de commentaire.

Octavia W. | Expérience générale |
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4 months didn't realize that I have been logged into the wrong units went to go in my storage one day and it had been locked because they didn't know who's unit it was due to the front office error and my dresser dry rotted in the storage for some reason.

Elizabeth C.
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Outside of truck could have been washed. Inside was relatively clean but could have used a sanitary wet wipe.

John J.
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Le client n'a pas laissé de commentaire.

Helen T.
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Better parking for customers.

Pernell T.
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Le client n'a pas laissé de commentaire.

Evelyn E.
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Le client n'a pas laissé de commentaire.

valerie B.
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N/A

Marlon H.
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A welcomed extraordinary experience was given at the Petersburg, VA location.

Ella B.
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The uhaul Rep wanted to know if I was going to hook up my own trailer. Heck no! it was a 6x12 enclosed.

carmelita j. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jeanette J. | Online Move In |
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Le client n'a pas laissé de commentaire.

Wesley P.
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They did an excellent job!!!

MICHAEL D.
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Le client n'a pas laissé de commentaire.

Saundra p. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Clifford M.
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Le client n'a pas laissé de commentaire.

Ebonee T.
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I think y'all need move pickup trucks at the locations I had to visit 3 locations and still had to get a cargo van

Roderick W. | Premières impressions |
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The General Manager was extremely professional and very courteous.

Verona W.
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The UHaul at Crater Road is outstanding. I love the 24hr Dropbox procedure. It makes Return so much more efficient. In Virginia, this is my preferred rental location. The staff was great and very professional. I give this location a 5 Star Rating as well. Overall, UHaul made my move from Georgia to Virginia so easy. I refer UHAUL to all my friends, family, colleague, and associates. Thank you for all you do!

James S.
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keep good customer service nd equipment. Good job. Thanks Again

Jason M.
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Not an employee issue, but if there's three locations that are closer to where I lived and moved to that were less than 5 miles I should have had to drive to another further city and be charged extra miles. I had to pay over 100.00 dollars most of it was extra miles.

Shirley B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

WILLIAMLEE R.
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Le client n'a pas laissé de commentaire.

Richard B.
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Le client n'a pas laissé de commentaire.

WAYNE E.
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Le client n'a pas laissé de commentaire.

Earnestine S.
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I was over charged for milagea that trip on me is not correct. The travel consist of goingin from country lane ct to apartment complex behind the highrise off halifax st.

Rita H.
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Calling the 800 number needs review. Calling this number is useless as it hangs up when trying to choose one of the numbered options.

Ricky C.
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Easy check-in/out process.

marlo w. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Daryl R.
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Le client n'a pas laissé de commentaire.

Bryan G.
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Le client n'a pas laissé de commentaire.

Ciara C.
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Le client n'a pas laissé de commentaire.

ROBERTLEE H.
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Le client n'a pas laissé de commentaire.

Robert R.
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Le client n'a pas laissé de commentaire.

Darius D.
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Le client n'a pas laissé de commentaire.

Shanice S.
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Staff were very friendly and helpful.

Gloria P.
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everything was and went very well, from customer service to getting the right size truck. I truly reccomend this company, they really deliver professionallism.

Duane G.
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Le client n'a pas laissé de commentaire.

Alicia D.
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Le client n'a pas laissé de commentaire.

Brittney B.
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Le client n'a pas laissé de commentaire.

WALTLEE P.
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Your customer service was excellent the young lady too care of things very friendly and answer all questions with a smile. Thank you very much.

Gerard L.
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Tire was low on air not sure if it was there a long time but when I loaded my car on the transporter that's when I noticed so I added air and the problem was solved.

Frederick C.
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Le client n'a pas laissé de commentaire.

Henry A.
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They could use a few more workers . There was one lady working and she was trying to serve several customers at the same time. Because of this our wait time was longer than expected.

Becky C.
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Le client n'a pas laissé de commentaire.

MONICACATERINA R.
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Le client n'a pas laissé de commentaire.

John A.
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You need to get your money up front for services you can, so people can't owe you the whole amount at the end

Charles B.
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The most efficient U-Haul I've ever used. The two ladies that checked me in an out and the gentleman that hooked up and unhooked the trailer were professional and friendly. Moving is never fun, but they took the stress out of the trailer rental. They wrote the book on customer service.

William T.
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Le client n'a pas laissé de commentaire.

Deron B.
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Great experience

Delores R.
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The staff was very friendly and accommodating.

OLIVER P.
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Le client n'a pas laissé de commentaire.

David B.
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Le client n'a pas laissé de commentaire.

Omar S.
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Not only this location, but the one in Colonial Heights, near I-95, has some of the best individuals who very knowledgeable, patient, professional, and just have exceptional customer service. UHaul is in good hands with these future business leaders. Thanks Yarrow Omar Smith

Arthur S.
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Great service and good employees

John M.
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Le client n'a pas laissé de commentaire.

Brenda W.
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Get more representatives like RJ locates at the Crater Road location in Petersburg,Va. She gave me exceptional service and was patient, pleasant and very knowledgeable. Great job!

Ashley H.
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Le client n'a pas laissé de commentaire.

Michael M.
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The people were great. The physical layout of the location is difficult to maneuver. I don't know if there is a fix but leadership should take a look. Parking, vehicle turn in and pickup, and storage locations are all competing for the same blacktop beside the building.

ROBERTMANVEL M.
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Le client n'a pas laissé de commentaire.

bonnie S.
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Le client n'a pas laissé de commentaire.

Raymond I.
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staff was very friendly

Kenyatta P.
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Le client n'a pas laissé de commentaire.

laura h. | Expérience générale |
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I rented a uhaul truck on 7/6/2020 and got one month free storage with in the one month free I had to rent another uhaul truck on 7/18/2020 and ended up getting another month free storage. The first to ladies that helped me stated I could keep the same unit but when I went to use my 2nd free month storage on 8/4/2020 the young lady Maria told me I couldn’t use my free month on the same unit I had to take all my stuff that was in the storage unit and move to another unit and I could not put it in my name.. I really thought that was stupid to move from one unit to another when I rented the truck 2 times in my name. I had heavy furniture in the unit and I had to move from that unit in order to get the promotion that uhaul supplied to its customers...Maria wasn’t helpful at all but everyone one else was....

Jacqueline G.
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More parking spaces

Mark B.
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Le client n'a pas laissé de commentaire.

Tileston V.
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Excellent customer service!

Joseph K.
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Great and friendly staff!

Erich M.
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Would use again

Aletha B.
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Le client n'a pas laissé de commentaire.

jacqueline G.
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More available parking spaces.

John M.
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GREAT HELP TO ME DURING THIS PANDEMIC

Diby K.
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Le client n'a pas laissé de commentaire.

Octavia W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

LaRita L.
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Explain the pricing for same place drop off. It was not made clear to me. Not happy with the price and self Service took way too long

Terry B. | Expérience générale |
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The customer service is the best of all.They go above and beyond.They have made me a loyal pleased customer.

Katrina S.
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I was extremely frustrated with uhaul due to the mix up with my truck at the location I originally wanted. I was sent to this location and the ladies here were helpful and knowledgeable about my issues

William N.
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Your two employees were more like owners. I believe Mary tented the truck to me. She was fantastic. I forgot my keys in the truck and another employee called to let me know. I hope you treat these employees as well as they treat your customers!

martin w. | Premières impressions |
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Wonderful staff working the desk!!

martin W.
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The staff at the desk are absolutely great!

ERIC V.
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Le client n'a pas laissé de commentaire.

Arnold P.
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Thank you for your personal attention in my moving and storage matters. Maria your the best????.!!!

Donald B.
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Le client n'a pas laissé de commentaire.

George A.
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One of the rubber safety clips was missing for the safety chain that connects to the bumper

Arnold P. | Expérience générale |
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Thank you Maria and staff stay safe and be well. Hopefully some day soon we’ll share a laugh and a smile again Ps Excellent service 😎🚚 keep on trucking!!!!

Rose H.
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Le client n'a pas laissé de commentaire.

JOHN R.
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Excellent service.

Sharina O. | Premières impressions |
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Le client n'a pas laissé de commentaire.

amanda g. | Expérience générale |
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The units are pricey but other than that it was goid

Quinetta B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Mark h. | Expérience générale |
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Great service on phone and in-store.

LYNN M. | Expérience générale |
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Staff and services were excellent!!

Shanta B. | Expérience générale |
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The staff at Uhaul at S. Crater Rd in Petersburg has always been helpful, friendly and professional. I appreciate the entire team amd they do a great job!!!!

NIKKI B. | Expérience générale |
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The place was great, but the prices were high. The only bad thing was the hole in the concrete in the building as you first walk in. The floor is good except for that one, highly trafficked hole.

David M. | Expérience générale |
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.

Tryisha B. | Expérience générale |
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Great staff glad they were able to work with me.

Bridgit S. | Expérience générale |
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Great place to store personal items

Anita C. | Expérience générale |
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Maria and her front office staff were outstanding. We received excellent service with one exception. The housekeeper was extremely verbally abusive & needs to be trained in customer service.

Bruce V. | Expérience générale |
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The crew was very helpful.

John K. | Expérience générale |
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Massively over priced. Found a slightly large unit with another facility at 1/3rd the price. Only thing they didn't have were the individual unit alarms.

Jimmy M. | Premières impressions |
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Gentleman that helped me with renting a storage space was very polite and courteous, very knowledgeable and helpful with my transaction. I was very pleased and would recommend this location to anyone

Wanda D. | Premières impressions |
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Your Company has been a pleasure to do Business with first time was vehicle rental and this time a storage unit. Keep doing what you are doing you are BEST!!!

Ivory M. | Expérience générale |
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Needs better management. Maria is the reason I will choose a different company next time.

Lurna M. | Expérience générale |
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The facility staff were always accommodating and the area was always clean.

Nate A. | Expérience générale |
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N/A

jack s. | Expérience générale |
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great experience

Steven A. | Expérience générale |
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The initial staff was great, the other staff members where ghetto.

Nicole W. | Expérience générale |
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I used this facility to store my daughter's college dorm contents over the summer. I will definitely be returning. Very convenient.

DON R. | Expérience générale |
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The crew of people were good at this location.

Non reviews have been submitted for this location.

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