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harry M.Customer Reviews for U-Haul Moving & Storage at Crater Rd
Testimonials From Recent Customers
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THE EQUIPMENT IS ALWAYS EXCEPTIONALLY CLEAN, AND WELL MAINTAINED. THE STAFF IS ALWAYS VERY HELPFUL COURTEOUS AND ACCOMMODATING!
Alvin S.South Crater rd UHaul workers need and deserve a pay raise!! LIKE YESTERDAY 👍 💪💯
melanie P.the per miles was to high . Online stated it would be 0,69 but the office said 0,89 .
Rhonda W.I had an exceptional experience and would highly recommend this location.
Sheila S.I didn't directly speak to anyone at the drop off location but the area was clean.
Lakishia B.The personnel are always friendly and very efficient! I have been to several U-hauls in the Tri-cities area and always come back to the Petersburg location. Today, we have the trailer through Monday, but brought it back early due to work. We would be arriving very close to closing at 5 pm. We called and they accommodated us by saying they would wait until 5:10 pm for us. We arrived at 4:58 pm so she would not need to stay later than necessary. She even backed the 6 x 12 trailer as it would have taken me several tries in which she did in 1 professionally.
Shirley W.Maria was extremely helpful and friendly. She offered suggestions to make the planning and packing easier and better. She also shared logistical ideas regarding picking up a truck and car hauler for our final move.
Dan S.Tail light on the trailer was not working properly, but team member fixed it.
DAVID D.Employees were helpful ,great experience.
Anthony H.Great facility, fast courteous service. Convenient.
Edgar C.Streamlined process
Anekye L.Just keep doing what y'all are doing because I felt like I matter when I visited this company thank you for the experience
Jeffery C.Restrooms just needs to be kept stocked with hand soap and toilet paper
TaNita C. | Expérience généraleI had an excellent experience.
Thomas K.Job well done! Thanks for your assistance.
Ora B.Both the young ladies at the location were great and took care of everything in a timely manner. I was out in 10 minutes of renting the Uhaul and didn't even have the reservation. Thank You and keep smiling.
Imran N.A much easier process than we expected with a very pleasant, professional staff member
Barbara B. | Premières impressionsRJ the assistant manager was very helpful and pleasant. She made the experience very quick and easy.Highly recommended.
Gregory D.Excellent service. The young lady that helped me was great
Manuel Z.Great job to the staff on that one-way rental return in Petersburg, Va.
Michael J.The 2 employees present today during my transaction were very helpful and accommodating after my reservation got lost with the individual I spoke to on the phone from the call center.
MELISSA S.The staff is always friendly and willing to assist!
Shirley W.They are always friendly and willing to help! i always go to this location.
Shirley W.Hands down the best Uhaul experience ever- Marie's customer service -- and her team's -- are superior! They did a wonderful job last minute helping me get a truck and get in their facility.
Nicholas P. | Premières impressionsNothing, The women where very nice and helpful.
Douglas Q.Friendly staff, clean store, amazing customer service!
Daniel A.Very friendly staff
Krysta B.Very friendly and helpful staff!
JEFFREYR O.Already have passed out to 3 friends, that are getting ready to move, the business card. General manager, Maria Evans, is such a MARVELOUS representative of your company. She is efficient, knowledgeable and a very sweet lady.
Diane W.Excellent service à la clientèle
Monique T. | Expérience généraleI love working with RJ . I've completed a few uhaul services with her assistance this year. RJ has implacable customer service and always willing to help. I live in Henrico 40 miles away but prefer the Petersburg location. I have confidence in knowing every transaction will run smooth in working with RJ. Thank You TC
Twanda C. | Expérience généraleThis was by far my best Uhaul experience. Everyone was great to work with, the facility was clean and the equipment was spotless.
Hasan L.The rental return area needs to be identified
ROBERTA H.Everything was so easy during a stressful move. They made my day!
Woodie B.The ladies that assisted us were very courteous and friendly. Ensured everything was secure before we left the lot. Upon return, dropping off the dolly we rented was fast and easy.
Deborah L.Precious at the Petersburg, VA location was so friendly and nice. She is an amazing employee.
Sharniece V. | Expérience généraleAbsolutely nothing,everything is great
Augusta M.Excellent customer service. Welcoming environment. Service with a smile.
Devonia N.10/10 The truck was brand new. It had 7 miles on it. Maria and her entire staff are great. Consummate professionals that explained everything in detail. The very welcoming, stress free environment turned my day around. I would recommend this location to anyone. THANKS!!
LUCASALAN C.The office was so clean (been to a few and it was crowded with boxes). The mobile pick up was very easy and convenient.
Antoinette T.This was the worst experience that I have ever had with u-Haul first the place that I had the first pick up wasn't even open. I called around to other places the young lady @ Crater Rd was very accommodating and pleasant. The young lady on Roslyn dr center was very unhelpful and unpleasant. I would recommend Crater Rd but never Roslyn Dr.
Tyvania F.Everything was professional, efficient and just a joy.
Woodie B.Excellent service à la clientèle
Pamela S.The woman who assisted us with the drop off was very pleasant and a joy to meet. I will give her 4 stars!
Denise E.Everything was quick and easy
Eric B.Excellent attendant!
GARY P.Exceptionally friendly staff and pristine equipment. I always rent from uhaul. Will be back!
Michele C.wanted to rent pickup or van but only had prepaid card so had to rent bigger truck, would like to see that change. but love this place they are great.
Pamela S.Closed for "inclement weather" when it was raining outside, sleet as best
Joe P.This was my first experience using U-haul. I felt that I was charged unfairly for gas. I started with a 1/4 tank of gas and according to your Representative the truck was returned with a 1/8 of a tank and I was charged an additional $60 on top of the $47 I was already charged for a total of $108,00 for 3hrs. and less than 10 miles.
John R.the customer service is the best! the lady at the counter was SO helpful, as was the one on 5400 Oaklawn Blvd which was where I eventually had to go to find storage. I cant say enough good things about them, they have the heart of the Lord!
CAROLYN B.They had no advice on how to fix my reservation and said the trailer had to be returned to Henrico. The pavement is filled with potholes. . I had to spend 45 minutes and five calls to customer service to resolve the problem and disconnect the trailer myself when the employees walked away.
David M.Only problem was the latch on my storage was warped broken, could not lock my unit. Staff member Chris said he would fix it right away and leave my key in the office.
Cheryl B. | Premières impressionsCustomer service on phone is poor long waiting times
GARY N.I don't want to knock the location but I want to voice my dissatisfaction with the uhual experience as a whole. I reserved a truck two weeks ago to pick up close to my house for moving. I got the confirmation email saying everything was fine. Then, the day before I called the location to confirm and they didn't know I had a truck reserved. (I made the reservation through uhaul's site) then I get a call about two hours later telling me they moved my location to ten minutes further away because they didn't have a truck at my “preferred†location. Then the day of my pick up I called to let them know I was running a little late and they said “oh your pick up location has been movedâ€. This was 2 hours before the pick up. No one was going to call and let me know? So then I'm told I'm picking up another 20 more miles away. Mind you there are several locations closer to my house they could have sent me to. The communication was terrible they weren't willing to make any kind of courtesy for their mess up. I will never use uhaul again. This was a complete failure on their part for customer service. If I hadn't called both times I would have never known any of these things were happening if I hadn't called.
GARYWAYNE E.The manger was great. She made sure I got everything I needed.
ARCHIE P.Truck with cruise control is much better for gas mileage on long trips and much easier on right leg. On a trip from Virginia to California four years ago in a rental where the front seat did not adjust and was too far from the gas pedal, I tore the miniscus of my right knee and required knee surgery after the trip. I had the similar problem this time although luckily this time the trip was only Washington DC to Petersburg Vs.
James S.Maria is a very customer service oriented person. The store can be short staffed at times, but we all know the times we're in.
Cam W.No one was in the store. So I did the check I. Online myself and it would not let me get the first month free as advertised. The unit has a pile of rocks and is very muddy outside of it
Princess S. | Online Move InMaria Evans is a great person. Always goes above and beyond to make customers happy!
Zuleymari V. | Online Move InQuick and simple.
Barbara W. | Premières impressionsGreat service
Carnita S. | Premières impressionsThe staff was very helpful and professional answered any questions that I had and prompted
kenneth g. | Premières impressionsGreat customer service. Always willing to help.
Zuley V. | Online Move InVery professional staff. Always friendly and helpful. I rented the climate controlled storage and was so satisfied with this service. Fortement recommandé!
Vivian B. | Expérience généraleI know one thing your employee R.J is great she should be promoted to a manger because she is so wonderful at her job and was doing all the work by herself and still managed to help all the customers there on her own with great timing and all she is Awesome she should be getting all the raises at that location such a wonderful big help and very knowledgeable
Fallon R. | Premières impressionsThank you for all. Good job.
claudia G. | Expérience généraleI paid for a lock that wasn't in the storage unit, had to go to Walmart to buy another one. Please refund me for the lock I purchased from you. Merci.
Terrie H. | Premières impressionsLove Maria!!😍
Qumar R. | Expérience généraleExcellent customer service! Friendly staff with clean facilities. Je les recommande fortement.
Delarius T. | Expérience généraleI think the truck needs to be checked out because at time it was very loud, but the whole experience was great!
Dana K. | Premières impressionsAmazing staff. I would definitely recommend
Latasha C. | Expérience généraleAll the people the worked in U-Haul are very nice and very good service. Exelente
claudia G. | Premières impressionsMy moving out experience was great , Milton that works at the Crater Road location was very helpful and kind.
Brittany R. | Expérience généraleMaria was so personable & accommodating. This was my first big move and she made it an easy transition!
Louis B. | Premières impressionsStaff there are well knowledgeable and courteous. It was a quick and easy process.
Chunita S. | Expérience généraleI have have using the crater road location for the last year. The staff has been wonderful And the location always maintained Thank you
DAVID D. | Expérience généraleStaff was very friendly and knowledgeable
Felicia H. | Premières impressionsRJ was very helpful!
KYNETTA B. | Premières impressionsTo start off I was very disappointed with uhaul on Timberlake road in Lynchburg. I was assigned a truck then given a key and pretty much just told to go find the truck. I sent my brother back inside to see where the truck should be and the store associate told him either in the front line or on row B . When went to look for it the truck was nowhere to be found so my brother had to go in a second time and they finally get up off their butt and come outside to help look for the truck. The truck was on the other side of the parking lot nowhere near where the associate said it was. Next I get down to location on oaklawn boulevard in hopewell Virginia and tell them I have a reservation for a 10x20 they tell me they don't have any available. I ask why would they allow someone to book something they don't have. They tell me online doesn't know what they have and the system is in so many words jacked up. They then call to the location close to them and they didn't have any either. He then called Petersburg crater road location and they say they have one so I had to drive all the way to that one (using more mileage) which I'm sure they won't deduct from the pay. After all of this, I doubt I will do business with uhaul again because this was all very unprofessional
Raven S. | Premières impressionsS.O.
larry w. | Premières impressionsVery professional and nothing but outstanding customer service.
traci r. | Expérience généraleEveryone was super helpful.
Chunita S. | Premières impressionsKeep up the services thanks
Marvin T. | Premières impressionsPersonal very kind, friendly and helpful. Fast and speedy service and very knowledgeable about products.
Linda J. | Premières impressionsExcellent customer service and availability of storage units. Facility very clean.
Delarius T. | Premières impressionsProfessional service and customer friendly service from start to finish. Took the rough edge off of my moving experience . Merci!
walter b. | Expérience généraleAs a return customer; I Marcelle Johnson was very excited and very impressed upgrades, I was very glad to see all the new equipments. Hello"!! everyone I even got the chance to experience driving one the new cargo vans and I must say that I truly love everything about it and iam so looking forward to return back soon with my family, & Freinds Thank you so much for y'all outstanding support & service God Bless you all stay safe.
MARCELLE J. | Premières impressionsAbout and beyond customer service, great team
flash point p. | Expérience généraleTop staff and professional service. Je la recommande fortement.
walter b. | Premières impressionsMy property inside the unit was wet and started to mold as if the storage had flooded at some point also I called and asked to have an extension for my payment and they made a note of it but still took the money out I also feel the cost is beyond reasonable I moved to a storage the same size and pay 46 dollars a month for it also if your payment is late they put a lock on it that day it’s late but you have to wait til they feel like taking there lock off or will give you the key to take there lock off and have you bring it back I do not recommend anyone using this storage facility
crystal e. | Expérience généraleThe lady was great friendly and informative
Pamela B. | Premières impressionsIt was a very good experience
David W. | Premières impressionsThe staff was helpful, knowledgeable, and remembered our names when we came in with questions! BIG plus in customer service! I would definitely rent from them again!
IRA A. | Expérience généraleLoved the overall customer service. Thank you!
MARQUI W. | Expérience généraleMy experience is as good as it gets and offing that first month free, because I rented a van, sealed the deal!
Tyrone B. | Expérience généraleI appeiate maria for working with me as much as she could
sharon s. | Expérience généraleRJ, the Asst Mgr, was extremely helpful (and we needed a lot of help!) with her questions and suggestions. She explained everything clearly and thoroughly. And to top it off, she was very pleasant and personable. Altogether a good experience.
Janet C. | Premières impressionsGreat team work and excellent customer service
flash point p. | Premières impressionsThe workers at this location are awesome! Very friendly and professional!!
Sherndale H. | Expérience généraleThere is dirt and mud all in front of my unit causing a slip hazard for me. I reported to the worker while I was moving in.
Sharmane B. | Online Move InMaria and her staff provided top notch customer service. Maria is wonderful. Great personality. Outstanding customer service.
sherry w. | Expérience généraleI definitely got to know the staff as I worked with them for several months during this last move I made. Each time they were very helpful and courteous! I really would recommend them for all your moving and storage needs! It's really nice having a free month of storage when I used the uhaul truck for my one way move. It's a costly thing to do and that expense free of charge really helped! And 1 last thing, the public restroom was a great plus too. Moving is a dirty job. After a hot summer day moving boxes and furniture it was handy and helpful having a restroom facility on premises. It's the small things that matter most. And having a place to go when ya gotta go is spot on. As well as a place to freshen up when your wore down by a hard days work. Thanks again! Jess B
Jessica b. | Expérience généraleEveryone was great at the Petersburg location!!! They worked quickly, very nice people.
Sheavon T. | Premières impressionsThis was my first moving experience dealing with U-haul. I'm glad I chose u-haul. I will turn to u-haul from now on when it's time to move a family member, or friend. I highly recommend u-haul to anyone who needs this type of service
CLYDEEVERETT G. | Premières impressionsAllow a driveway all the way around the storage units, instead of parking U-Hauls at the back end. It is a hassle to back up a trailer or turn around in that limited space by the water.
Charles L. | Expérience générale4 months didn't realize that I have been logged into the wrong units went to go in my storage one day and it had been locked because they didn't know who's unit it was due to the front office error and my dresser dry rotted in the storage for some reason.
Octavia W. | Expérience généraleThe General Manager was extremely professional and very courteous.
Roderick W. | Premières impressionsI rented a uhaul truck on 7/6/2020 and got one month free storage with in the one month free I had to rent another uhaul truck on 7/18/2020 and ended up getting another month free storage. The first to ladies that helped me stated I could keep the same unit but when I went to use my 2nd free month storage on 8/4/2020 the young lady Maria told me I couldn't use my free month on the same unit I had to take all my stuff that was in the storage unit and move to another unit and I could not put it in my name.. I really thought that was stupid to move from one unit to another when I rented the truck 2 times in my name. I had heavy furniture in the unit and I had to move from that unit in order to get the promotion that uhaul supplied to its customers...Maria wasn't helpful at all but everyone one else was....
laura h. | Expérience généraleThe customer service is the best of all.They go above and beyond.They have made me a loyal pleased customer.
Terry B. | Expérience généraleWonderful staff working the desk!!
martin w. | Premières impressionsThank you Maria and staff stay safe and be well. Hopefully some day soon we'll share a laugh and a smile again Ps Excellent service keep on trucking!!!!
Arnold P. | Expérience généraleThe units are pricey but other than that it was goid
amanda g. | Expérience généraleGreat service on phone and in-store.
Mark h. | Expérience généraleStaff and services were excellent!!
LYNN M. | Expérience généraleThe staff at Uhaul at S. Crater Rd in Petersburg has always been helpful, friendly and professional. I appreciate the entire team amd they do a great job!!!!
Shanta B. | Expérience généraleThe place was great, but the prices were high. The only bad thing was the hole in the concrete in the building as you first walk in. The floor is good except for that one, highly trafficked hole.
NIKKI B. | Expérience générale.
David M. | Expérience généraleGreat staff glad they were able to work with me.
Tryisha B. | Expérience généraleGreat place to store personal items
Bridgit S. | Expérience généraleMaria and her front office staff were outstanding. We received excellent service with one exception. The housekeeper was extremely verbally abusive & needs to be trained in customer service.
Anita C. | Expérience généraleThe crew was very helpful.
Bruce V. | Expérience généraleMassively over priced. Found a slightly large unit with another facility at 1/3rd the price. Only thing they didn't have were the individual unit alarms.
John K. | Expérience généraleGentleman that helped me with renting a storage space was very polite and courteous, very knowledgeable and helpful with my transaction. I was very pleased and would recommend this location to anyone
Jimmy M. | Premières impressionsYour Company has been a pleasure to do Business with first time was vehicle rental and this time a storage unit. Keep doing what you are doing you are BEST!!!
Wanda D. | Premières impressionsNeeds better management. Maria is the reason I will choose a different company next time.
Ivory M. | Expérience généraleThe facility staff were always accommodating and the area was always clean.
Lurna M. | Expérience généraleS.O.
Nate A. | Expérience généralegreat experience
jack s. | Expérience généraleThe initial staff was great, the other staff members where ghetto.
Steven A. | Expérience généraleI used this facility to store my daughter's college dorm contents over the summer. I will definitely be returning. Very convenient.
Nicole W. | Expérience généraleThe crew of people were good at this location.
DON R. | Expérience générale