Le client n'a pas laissé de commentaire.Adam C.
Customer Reviews for U-Haul Moving & Storage at Crater Rd
Pour nous contacter
Petersburg, VA 23805
(2 blocks from Wagner Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Troy N.
Nothing! Best experience I've had and a special thanks to the clerk!Christopher M.
Le client n'a pas laissé de commentaire.DOMINIQUEJAMEAN G.
Le client n'a pas laissé de commentaire.CODYDANIEL H.
Thank you for all. Good job.claudia G. | Expérience générale
Nothing. Great serviceDARRYLEARL H.
Le client n'a pas laissé de commentaire.Latecia W. | Expérience générale
I paid for a lock that wasn't in the storage unit, had to go to Walmart to buy another one. Please refund me for the lock I purchased from you. Merci.Terrie H. | Premières impressions
Make sure the equipment is working correctlyHUMPHREY C.
Le client n'a pas laissé de commentaire.felicia h. | Expérience générale
The service was excellent. The staff were very helpful and very friendly. I was helped by and employee by the name of RJ when I picked up my rental and when I dropped it off and both times, she was helpful. She turned what was going to be a very stressful experience into a better one. She knew her job very well and fixed my reservation so it reflected the correct time slots. Job well done! Thank you RjIemaima F.
They were so helpful and accommodating during my move processKatrinka P.
Le client n'a pas laissé de commentaire.Kenneth S.
Le client n'a pas laissé de commentaire.LEE W.
Always very helpful, professional!Towanda S.
I really like the self check in, it works very well.MARK H.
Le client n'a pas laissé de commentaire.glenna L.
Le client n'a pas laissé de commentaire.CHASEDEVON P.
They Charged me For 2 Days when I Brought It Back On TimeDeja G.
Le client n'a pas laissé de commentaire.shamela h. | Expérience générale
Le client n'a pas laissé de commentaire.Micheal R.
Le client n'a pas laissé de commentaire.Avery G. | Expérience générale
Le client n'a pas laissé de commentaire.Linda L.
Le client n'a pas laissé de commentaire.Jobina B.
Excellent customer service, I rarely say this, they did great.MONTYWAYNE M.
No wait at all Vehicle was available when I arrived and very little wait when I returned it District Manager was very professional and caring for customers needWayne C.
It's all goodDarlene J.
Le client n'a pas laissé de commentaire.Jordan S.
Le client n'a pas laissé de commentaire.JEWELDENISE U.
Le client n'a pas laissé de commentaire.kenya M.
Le client n'a pas laissé de commentaire.Kevin H.
Le client n'a pas laissé de commentaire.marquis w. | Premières impressions
Nothing service was great.the man that helped me was very polite and considerate.Brigette S.
Le client n'a pas laissé de commentaire.Shajuana C.
MarÃa so beautifulQUMARDEMARCO R.
Love Maria!!😍Qumar R. | Expérience générale
Le client n'a pas laissé de commentaire.Fatisha B. | Expérience générale
Le client n'a pas laissé de commentaire.Ty Q.
Staff were extremely helpful and courteous! I will definately rent from this location again!!!ELISSA M.
Le client n'a pas laissé de commentaire.FATISHAMICHELLE B.
Le client n'a pas laissé de commentaire.wanda T.
Le client n'a pas laissé de commentaire.Rhonda W.
Le client n'a pas laissé de commentaire.John S.
Awesome Customer Service RJ & Maria and there staff are true professionals and truly care about there customers. I will definitely v recommend and use this team over and over again for all My moving needs.Ronald S.
Excellent customer service! Friendly staff with clean facilities. Je les recommande fortement.Delarius T. | Expérience générale
Le client n'a pas laissé de commentaire.URISTIMAR P.
I think the truck needs to be checked out because at time it was very loud, but the whole experience was great!Dana K. | Premières impressions
Please don't deny the insurance ,learn your policy; If you don't know how to operate Uhaul software, go to Uhaul university and study!Lucas K.
Le client n'a pas laissé de commentaire.CORYDUANE C.
Everything was greatFELICIAANTIONETT A.
Amazing staff. I would definitely recommendLatasha C. | Expérience générale
Le client n'a pas laissé de commentaire.Edith S. | Expérience générale
Le client n'a pas laissé de commentaire.Michael B. | Expérience générale
The manager was very nice and helpful. The truck I used was surprisingly clean. I appreciate the effort put in to keep the vehicle maintained nicely.KONSTONZAMONIQUE P.
Le client n'a pas laissé de commentaire.Louis B. | Expérience générale
Le client n'a pas laissé de commentaire.Corey Y. | Premières impressions
Le client n'a pas laissé de commentaire.JAMESALVA W.
Super nice and very helpful.WILLIAMARTHUR W.
So friendly and helpful start to finish!REBECCA M.
The staff were excellent. The parking lot could be improved. Has a lot of potholes and standing water.Kenneth C.
Great service and great equipment thanks so very much!William W.
Le client n'a pas laissé de commentaire.EDURADO M.
All the people the worked in U-Haul are very nice and very good service. Exelenteclaudia G. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTINA T.
Le client n'a pas laissé de commentaire.Alvin R.
Office did not explain process well I did not know we had to sweep out truck did not have to do that at other uhaulsPAIGE M.
The staff was friendly, informative, and patient. Hard to beat.Gregory S.
Did have a slight issue with a slight smell of tobacco in the pick up I rented. It would help if agent handling the rental actually walks through the vehicle inspection process as the electronic inspection is being conducted. Basically pleased with the service and equipment provided at this location.Walter B.
Le client n'a pas laissé de commentaire.Joseph W.
Maria was excellent.EDITHMORTON S.
Le client n'a pas laissé de commentaire.Mical W.
Just keep up the good work, as alwaysJean S.
Le client n'a pas laissé de commentaire.Jamilah S. | Online Move In
Le client n'a pas laissé de commentaire.MATTHEW T. | Expérience générale
My moving out experience was great , Milton that works at the Crater Road location was very helpful and kind.Brittany R. | Expérience générale
Maria was so personable & accommodating. This was my first big move and she made it an easy transition!Louis B. | Premières impressions
Le client n'a pas laissé de commentaire.Cathy E. | Expérience générale
Absolutely nothing at this time. My expectations and problems were resolved with a high degree of courtesy and professionalism. Great service! Al K. SmithAlfred S.
Le client n'a pas laissé de commentaire.Jeremy L. | Online Move In
Le client n'a pas laissé de commentaire.william B.
Talama was the Uhaul representative who handled my return. Talama was extremely professional and welcoming. She had me on my way i no time - what more could you ask for?Michael W.
Spray for cockroachsesin the cab!! Roaches were running all over the inside of the cab. One even ran up the shorts of one of the people riding in the cab. Staff was friendly. The truck was clean other than the infestation. The roaches negated all of the good.REGINARENEE T.
Le client n'a pas laissé de commentaire.Cory M. | Premières impressions
Staff there are well knowledgeable and courteous. It was a quick and easy process.Chunita S. | Expérience générale
Nothing. The clerk went beyond her duties to assist me in using the mobile pickup app. There was some sort of technical issue, so she stayed after hours until we were able to complete the transaction.Kenneth C.
I have have using the crater road location for the last year. The staff has been wonderful And the location always maintained Thank youDAVID D. | Expérience générale
Le client n'a pas laissé de commentaire.James G. | Premières impressions
No improvement. Updated system working just fine.Rommel M.
Le client n'a pas laissé de commentaire.Robin A.
Excellent staffBuhari M.
Everything went perfect, check in was a breeze. The manager was pleasant and helpful. She explained the after hours check in and that too went smoothly, as I am not very tech savvy I surprised how quick and easy it was. I am very pleased with my overall experience.Lorraine A.
Le client n'a pas laissé de commentaire.SHELLEYRENE W.
Website needs some improvementsKenneth R.
Le client n'a pas laissé de commentaire.Jeremy L. | Online Move In
Staff was very friendly and knowledgeableFelicia H. | Premières impressions
I couldn't find a furniture dolly in all of Richmond, Va, but the Petersburg, Va UHAUL on Crater had one for a reasonable price; I got it and I was able to complete my moving. The customer service that I received was excellent. If everyday is like the Day that I was there, â€œno improvementâ€ is needed.JUANITAFLOYD C.
There was a charge to my card stating damages to the truck and none was present. I called to the local office and they said that I had to call costumer service. I was in holed for 1 hour and 15 minutes, no one came on the line. I called back and was on holed for another 1 hour and 20 minutes. I have yet to receive a call back. This has been the worst experience I ever had with U haul and I hope this doesn't happen to anyone else. I don't understand why the local office can't tell me why I was charged for damage to the truck when I dropped it off at the location, can someone please explain?WILLIEJUNIOR G.
The 24 hour policy isn't really 24 hours. They rented me a truck after 12 and told me if I wanted to keep it 24 hrs it would have to be back by 12 noon. They proceeded to call after 12:15 and ask about their truck. I was inconvenienced and poorly treated. This is unacceptable and I will never be returning to this location. Ps the customer is always rightJAZMINEANN-MARIE G.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.Maria E. | Premières impressions
The only issue I had was that the trailer was loose on the ball and I heard it rattle and jerk the car. We I returned the trailer in Newark the gentleman ask if the person who originally connected it pushed the trailer backwards and tightened more. He didn't do that so the trailer felt loose the whole way to Ohio.BENJAMIN K.
Great, friendly, professional service.David M.
Le client n'a pas laissé de commentaire.MARY S. | Premières impressions
Le client n'a pas laissé de commentaire.Michael F. | Expérience générale
Love the person who has helped me both visits from behind the counter she is very sweet and very good at her job! Thank you!!ELIZABETH O.
Continue providing maintenance on vehiclesHoward S.
10/10.. this is by far the best U-haul location on this side of town!JUSTINKELVIN P.
Le client n'a pas laissé de commentaire.JASON C.
Excellent experience. Very professional management and workers.Kenneth R.
Le client n'a pas laissé de commentaire.BRIAN S.
RJ was very helpful!KYNETTA B. | Premières impressions
Le client n'a pas laissé de commentaire.harold p. | Expérience générale
To start off I was very disappointed with uhaul on Timberlake road in Lynchburg. I was assigned a truck then given a key and pretty much just told to go find the truck. I sent my brother back inside to see where the truck should be and the store associate told him either in the front line or on row B . When went to look for it the truck was nowhere to be found so my brother had to go in a second time and they finally get up off their butt and come outside to help look for the truck. The truck was on the other side of the parking lot nowhere near where the associate said it was. Next I get down to location on oaklawn boulevard in hopewell Virginia and tell them I have a reservation for a 10x20 they tell me they don't have any available. I ask why would they allow someone to book something they don't have. They tell me online doesn't know what they have and the system is in so many words jacked up. They then call to the location close to them and they didn't have any either. He then called Petersburg crater road location and they say they have one so I had to drive all the way to that one (using more mileage) which I'm sure they won't deduct from the pay. After all of this, I doubt I will do business with uhaul again because this was all very unprofessionalRaven S. | Premières impressions
Le client n'a pas laissé de commentaire.Derek R. | Expérience générale
Told at last minute that I would have to drive 62 miles to pick n.v up truck.on hold for 22 minutes when I called to discuss the problem. The representative was short with me and said "you should have read your contract "William K.
Clean bathrooms! Personnel great!Rachel H.
Le client n'a pas laissé de commentaire.JANAEHYNDMAN L.
Le client n'a pas laissé de commentaire.Shamiya T.
Le client n'a pas laissé de commentaire.Mark S.
The customer service was very nice.PARYS W.
Le client n'a pas laissé de commentaire.RHONDA W.
Le client n'a pas laissé de commentaire.Matthew M.
Le client n'a pas laissé de commentaire.Bobby D.
Every thing was greatNelson E.
S.O.larry w. | Premières impressions
R J is very helpful and always polite, good customer service.Everette T.
Pick up location was changed from Oaklawn to this address due to the vehicle being unavailable because they couldn't find the keys. But, I was given a ride to this location and another vehicle was substituted. So may have wasted an hour, but the pick up did occur. ThanksNATHONKYLE O.
Nothing y'all were greatjimmaal J.
Le client n'a pas laissé de commentaire.TRACYDAVIS F.
Le client n'a pas laissé de commentaire.Scott B.
Le client n'a pas laissé de commentaire.Everette T.
Excellent service from start to finish.Walter B.
Excellent team here in Petersburg. They were friendly & professional. Thanks y'all for helping me when my move went astray with the rain.JONATHAN E.
Le client n'a pas laissé de commentaire.Mary C. | Expérience générale
Very professional and nothing but outstanding customer service.traci r. | Expérience générale
Everyone was super helpful.Chunita S. | Premières impressions
Le client n'a pas laissé de commentaire.Ross M.
Keep up the services thanksMarvin T. | Premières impressions
Le client n'a pas laissé de commentaire.Sanoviann B. | Premières impressions
Le client n'a pas laissé de commentaire.toni j. | Online Move In
Personal very kind, friendly and helpful. Fast and speedy service and very knowledgeable about products.Linda J. | Premières impressions
Le client n'a pas laissé de commentaire.Tamia W. | Premières impressions
Excellent customer service and availability of storage units. Facility very clean.Delarius T. | Premières impressions
Le client n'a pas laissé de commentaire.Niya M. | Premières impressions
Le client n'a pas laissé de commentaire.traci r. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa S. | Premières impressions
Le client n'a pas laissé de commentaire.bruce j. | Expérience générale
Professional service and customer friendly service from start to finish. Took the rough edge off of my moving experience . Merci!walter b. | Expérience générale
As a return customer; I Marcelle Johnson was very excited and very impressed upgrades, I was very glad to see all the new equipments. Hello"!! everyone I even got the chance to experience driving one the new cargo vans and I must say that I truly love everything about it and iam so looking forward to return back soon with my family, & Freinds Thank you so much for y'all outstanding support & service God Bless you all stay safe. MARCELLE J. | Premières impressions
About and beyond customer service, great teamflash point p. | Expérience générale
Top staff and professional service. Je la recommande fortement.walter b. | Premières impressions
My property inside the unit was wet and started to mold as if the storage had flooded at some point also I called and asked to have an extension for my payment and they made a note of it but still took the money out I also feel the cost is beyond reasonable I moved to a storage the same size and pay 46 dollars a month for it also if your payment is late they put a lock on it that day it’s late but you have to wait til they feel like taking there lock off or will give you the key to take there lock off and have you bring it back I do not recommend anyone using this storage facilitycrystal e. | Expérience générale
The lady was great friendly and informativePamela B. | Premières impressions
It was a very good experienceDavid W. | Premières impressions
Le client n'a pas laissé de commentaire.Thelma S. | Expérience générale
The staff was helpful, knowledgeable, and remembered our names when we came in with questions! BIG plus in customer service! I would definitely rent from them again!IRA A. | Expérience générale
Loved the overall customer service. Thank you!MARQUI W. | Expérience générale
My experience is as good as it gets and offing that first month free, because I rented a van, sealed the deal!Tyrone B. | Expérience générale
I appeiate maria for working with me as much as she couldsharon s. | Expérience générale
RJ, the Asst Mgr, was extremely helpful (and we needed a lot of help!) with her questions and suggestions. She explained everything clearly and thoroughly. And to top it off, she was very pleasant and personable. Altogether a good experience.Janet C. | Premières impressions
Great team work and excellent customer serviceflash point p. | Premières impressions
Le client n'a pas laissé de commentaire.TAMIKA P. | Online Move In
Le client n'a pas laissé de commentaire.Pamela E. | Expérience générale
Le client n'a pas laissé de commentaire.Brittany R. | Premières impressions
Le client n'a pas laissé de commentaire.Quinetta B. | Expérience générale
The workers at this location are awesome! Very friendly and professional!!Sherndale H. | Expérience générale
There is dirt and mud all in front of my unit causing a slip hazard for me. I reported to the worker while I was moving in.Sharmane B. | Online Move In
Maria and her staff provided top notch customer service. Maria is wonderful. Great personality. Outstanding customer service.sherry w. | Expérience générale
I definitely got to know the staff as I worked with them for several months during this last move I made. Each time they were very helpful and courteous! I really would recommend them for all your moving and storage needs! It's really nice having a free month of storage when I used the uhaul truck for my one way move. It's a costly thing to do and that expense free of charge really helped! And 1 last thing, the public restroom was a great plus too. Moving is a dirty job. After a hot summer day moving boxes and furniture it was handy and helpful having a restroom facility on premises. It's the small things that matter most. And having a place to go when ya gotta go is spot on. As well as a place to freshen up when your wore down by a hard days work. Thanks again! Jess BJessica b. | Expérience générale
Everyone was great at the Petersburg location!!! They worked quickly, very nice people.Sheavon T. | Premières impressions
This was my first moving experience dealing with U-haul. I'm glad I chose u-haul. I will turn to u-haul from now on when it's time to move a family member, or friend. I highly recommend u-haul to anyone who needs this type of serviceCLYDEEVERETT G. | Premières impressions
Le client n'a pas laissé de commentaire.Kendriel W. | Expérience générale
Allow a driveway all the way around the storage units, instead of parking U-Hauls at the back end. It is a hassle to back up a trailer or turn around in that limited space by the water.Charles L. | Expérience générale
4 months didn't realize that I have been logged into the wrong units went to go in my storage one day and it had been locked because they didn't know who's unit it was due to the front office error and my dresser dry rotted in the storage for some reason.Octavia W. | Expérience générale
Le client n'a pas laissé de commentaire.Jeanette J. | Online Move In
The General Manager was extremely professional and very courteous.Roderick W. | Premières impressions
Le client n'a pas laissé de commentaire.Octavia W. | Premières impressions
Wonderful staff working the desk!!martin w. | Premières impressions
Le client n'a pas laissé de commentaire.Quinetta B. | Premières impressions
Your Company has been a pleasure to do Business with first time was vehicle rental and this time a storage unit. Keep doing what you are doing you are BEST!!!Wanda D. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!