As long as you have the Customer Reps that assisted me doing my move. Not one thing needs to be changed. They were all so very helpful and understanding my stress level from the move. Excellent Customer Service from all.Kim H.
Customer Reviews for U-Haul Moving & Storage at Crater Rd
Pour nous contacter
Petersburg, VA 23805
(2 blocks from Wagner Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Xzavier G.
Le client n'a pas laissé de commentaire.darry H.
Le client n'a pas laissé de commentaire.Lisa S. | Premières impressions
Le client n'a pas laissé de commentaire.bruce j. | Expérience générale
Professional service and customer friendly service from start to finish. Took the rough edge off of my moving experience . Merci!walter b. | Expérience générale
Keep up the good work CONGRATULATIONSJean S.
Le client n'a pas laissé de commentaire.Rose K.
I don't understand the masks. Why should people who are not sick wear masks? I'm not going to complain about no Bluetooth connection for the radio, but why don't the trucks have cruise?Johnie A.
Le client n'a pas laissé de commentaire.Cleopatra J.
Thanks so much for Reliable move in transportation you never disappoint meSabrina L.
Le client n'a pas laissé de commentaire.Deborah V.
This location clarified all of the confusion once I dropped it off. I appreciate her for taking her time to do so.CAROL C.
Very helpful, very Nice, and even helped me save money! I would definitely recommend this location for all your rental needs.SCOTTLEE W.
Last minute change in my plans Uhaul and it's employees came through big time! Kudos ðŸ'ðŸ½Jerome P.
Le client n'a pas laissé de commentaire.Doris B.
As a return customer; I Marcelle Johnson was very excited and very impressed upgrades, I was very glad to see all the new equipments. Hello"!! everyone I even got the chance to experience driving one the new cargo vans and I must say that I truly love everything about it and iam so looking forward to return back soon with my family, & Freinds Thank you so much for y'all outstanding support & service God Bless you all stay safe. MARCELLE J. | Premières impressions
Le client n'a pas laissé de commentaire.Teresa O.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Tiffany T.
Le client n'a pas laissé de commentaire.RONALDKENNETH L.
Everyone was Friendly keep up the good workWilson G.
Le client n'a pas laissé de commentaire.John H.
You did everything just right, especially the courteous and professional staff.Larry S.
About and beyond customer service, great teamflash point p. | Expérience générale
Can't think of anything right now.Earle D.
Keep on being helpful.Carl S.
Nothing Everything was well pleased for meThomasine T.
Don't schedule another customer not knowing if the customer needs the truck for two days.Carolyn C.
Le client n'a pas laissé de commentaire.JEFFREYROBERT D.
Le client n'a pas laissé de commentaire.Teresa O.
Very professional clean facilities. Staff were professional and timely : pick-up and drop off was a breeze. Great experience.JEFFERY F.
Precious was very nice and quite knowledgeableNina W.
Excellent customer service I wouldn't change anythingJacqueline E.
The clerk was very polite, detailed and professional.JOSEPHEBERLE P.
Excellent experience. RJ was fantastic!!! Loved the self check-in. 10/10 would recommend.Andre B.
Everything went wellWILLIE P.
Everything was great the representative arranged both of my pick up item to the same location which worked out better than having one item at one location and the other item at another location. Her willingness to combine the two was great.Cindy N.
Top staff and professional service. Je la recommande fortement.walter b. | Premières impressions
Fast friendly service.thank u.VICTORIALYNNE J.
Le client n'a pas laissé de commentaire.DEVON M.
Nothing, great customer service.Gwendolyn D.
Excellent services... ThanksPedro R.
Le client n'a pas laissé de commentaire.CLIFFORDEARL B.
Le client n'a pas laissé de commentaire.SHAKEENAA H.
My property inside the unit was wet and started to mold as if the storage had flooded at some point also I called and asked to have an extension for my payment and they made a note of it but still took the money out I also feel the cost is beyond reasonable I moved to a storage the same size and pay 46 dollars a month for it also if your payment is late they put a lock on it that day it’s late but you have to wait til they feel like taking there lock off or will give you the key to take there lock off and have you bring it back I do not recommend anyone using this storage facilitycrystal e. | Expérience générale
The lady was great friendly and informativePamela B. | Premières impressions
Everything was absolutely amazing.GARLANDNATHANIEL F.
Le client n'a pas laissé de commentaire.Oterrius T.
Le client n'a pas laissé de commentaire.Veronica S.
Le client n'a pas laissé de commentaire.French M.
Le client n'a pas laissé de commentaire.JOYMONIQUE E.
Le client n'a pas laissé de commentaire.JOYMONIQUE E.
Le client n'a pas laissé de commentaire.Sarah C.
Le client n'a pas laissé de commentaire.JAMESANTHONY B.
Truck rode very rough, alignment was non existent, truck was clean inside and dirty outside. The original drop off location I chose called me at 2pm on the return date questioning where the truck was when it wasn't due to be returned until 6:45pm. I chose not to return it there and returned it to the gettin place (awesome staff) instead, because that is ridiculous. For absolutely no reason should the original chosen drop off location be calling my phone HOURS before the truck was due, just to waste my time and piss me off!Dylan J.
The customer service was top notch. They were super easy to work with and helpful in my situation. Definitely made my move easier.Candice B.
It was a very good experienceCathy W. | Premières impressions
Le client n'a pas laissé de commentaire.Steven F.
Le client n'a pas laissé de commentaire.Erick W.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Thelma S. | Expérience générale
Manager solved correct rental size. Employee explained and secured equipment hook up. Made me fill more secure. Very easy to work with the Uhaul staff. Saved money!!PHYLLISLOUISE J.
Allow me to know there are different daily rental rates. Rented from same location two days apart. One rate was 0,69 $/ mile. Next day, it was 1,19 $/mile. Wow!DURSHAY F.
Le client n'a pas laissé de commentaire.Beth A.
Le client n'a pas laissé de commentaire.Alexander S.
Le client n'a pas laissé de commentaire.Wanda B.
I've used UHaul before. This isn't my first time. Never had a problem.Deloris H.
The staff was helpful, knowledgeable, and remembered our names when we came in with questions! BIG plus in customer service! I would definitely rent from them again!IRA A. | Expérience générale
Le client n'a pas laissé de commentaire.ruby P.
Le client n'a pas laissé de commentaire.Edward K.
Loved the overall customer service. Thank you!MARQUI W. | Expérience générale
Le client n'a pas laissé de commentaire.Angelika J.
My experience is as good as it gets and offing that first month free, because I rented a van, sealed the deal!Tyrone B. | Expérience générale
When going to the back lot to hook up a trailer the area between the storage units needs more gravel or paving. There is standing water and holes everywhere.JOHNALLEN S.
Used the online reservation and registration process. Picking up the trailer was quick and easy.Michael H.
Le client n'a pas laissé de commentaire.Kathleen L.
I appeiate maria for working with me as much as she couldsharon s. | Expérience générale
Le client n'a pas laissé de commentaire.Glynis W.
Le client n'a pas laissé de commentaire.MELBACARRIE J.
The employees were helpful, thoughtful, and demonstrated Professionalism! The facility was clean and neat on the inside. All employees showed esprit de corps!!!George F.
Le client n'a pas laissé de commentaire.John C.
Nasty rental price is wrong at checkoutAneisa B.
All went well good service front and back very friendly and polite Petersburg location the bestMelvin S.
great customer service /.69 cent a mile is to high 0,5cent a mile world be best for your customer!!William W.
No comment ... things are fine.Curtis H.
Le client n'a pas laissé de commentaire.MICHAELEDWARD R.
Clean listen to you give you good instruction I will recommend this locationbruce J.
Le client n'a pas laissé de commentaire.Carmen S.
RJ, the Asst Mgr, was extremely helpful (and we needed a lot of help!) with her questions and suggestions. She explained everything clearly and thoroughly. And to top it off, she was very pleasant and personable. Altogether a good experience.Janet C. | Premières impressions
Le client n'a pas laissé de commentaire.COREYLORENZO T.
Great team work and excellent customer serviceflash point p. | Premières impressions
Le client n'a pas laissé de commentaire.Daija T.
Le client n'a pas laissé de commentaire.DEJASHAQUAWA R.
Le client n'a pas laissé de commentaire.EBONYMIKI L.
Le client n'a pas laissé de commentaire.RITA M.
The service was great!Matthew W.
Le client n'a pas laissé de commentaire.JOHNR F.
Le client n'a pas laissé de commentaire.Rita M.
Le client n'a pas laissé de commentaire.Wayne E.
Le client n'a pas laissé de commentaire.TAMIKA P. | Online Move In
Slight delay with check out, but overall good.Chenoa B.
Had a good experienceSEANMICHAEL O.
Reggie was niceWANDADIANE W.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.Pamela E. | Expérience générale
Le client n'a pas laissé de commentaire.Brittany R. | Premières impressions
Le client n'a pas laissé de commentaire.Rose Y.
Le client n'a pas laissé de commentaire.karen B.
Keep up the good work. Thank youDetria J.
Great experienceLawrence B.
Le client n'a pas laissé de commentaire.Quinetta B. | Expérience générale
Le client n'a pas laissé de commentaire.Julian M.
Le client n'a pas laissé de commentaire.David C.
The workers at this location are awesome! Very friendly and professional!!Sherndale H. | Expérience générale
There is dirt and mud all in front of my unit causing a slip hazard for me. I reported to the worker while I was moving in.Sharmane B. | Online Move In
Maria and her staff provided top notch customer service. Maria is wonderful. Great personality. Outstanding customer service.sherry w. | Expérience générale
The first truck they brought us had serious engine problems but they quickly fixed it and got us a different truck. Everything else was fine.ERINSIOBHAN G.
I definitely got to know the staff as I worked with them for several months during this last move I made. Each time they were very helpful and courteous! I really would recommend them for all your moving and storage needs! It's really nice having a free month of storage when I used the uhaul truck for my one way move. It's a costly thing to do and that expense free of charge really helped! And 1 last thing, the public restroom was a great plus too. Moving is a dirty job. After a hot summer day moving boxes and furniture it was handy and helpful having a restroom facility on premises. It's the small things that matter most. And having a place to go when ya gotta go is spot on. As well as a place to freshen up when your wore down by a hard days work. Thanks again! Jess BJessica b. | Expérience générale
Everyone was great at the Petersburg location!!! They worked quickly, very nice people.Sheavon T. | Premières impressions
This was my first moving experience dealing with U-haul. I'm glad I chose u-haul. I will turn to u-haul from now on when it's time to move a family member, or friend. I highly recommend u-haul to anyone who needs this type of serviceCLYDEEVERETT G. | Premières impressions
Le client n'a pas laissé de commentaire.Kendriel W. | Expérience générale
Allow a driveway all the way around the storage units, instead of parking U-Hauls at the back end. It is a hassle to back up a trailer or turn around in that limited space by the water.Charles L. | Expérience générale
4 months didn't realize that I have been logged into the wrong units went to go in my storage one day and it had been locked because they didn't know who's unit it was due to the front office error and my dresser dry rotted in the storage for some reason.Octavia W. | Expérience générale
Le client n'a pas laissé de commentaire.carmelita j. | Expérience générale
Le client n'a pas laissé de commentaire.Jeanette J. | Online Move In
Le client n'a pas laissé de commentaire.Saundra p. | Expérience générale
The General Manager was extremely professional and very courteous.Roderick W. | Premières impressions
Le client n'a pas laissé de commentaire.Shirley B. | Expérience générale
Le client n'a pas laissé de commentaire.marlo w. | Expérience générale
I rented a uhaul truck on 7/6/2020 and got one month free storage with in the one month free I had to rent another uhaul truck on 7/18/2020 and ended up getting another month free storage. The first to ladies that helped me stated I could keep the same unit but when I went to use my 2nd free month storage on 8/4/2020 the young lady Maria told me I couldn't use my free month on the same unit I had to take all my stuff that was in the storage unit and move to another unit and I could not put it in my name.. I really thought that was stupid to move from one unit to another when I rented the truck 2 times in my name. I had heavy furniture in the unit and I had to move from that unit in order to get the promotion that uhaul supplied to its customers...Maria wasn't helpful at all but everyone one else was....laura h. | Expérience générale
Le client n'a pas laissé de commentaire.Octavia W. | Premières impressions
The customer service is the best of all.They go above and beyond.They have made me a loyal pleased customer.Terry B. | Expérience générale
Wonderful staff working the desk!!martin w. | Premières impressions
Thank you Maria and staff stay safe and be well. Hopefully some day soon we'll share a laugh and a smile again Ps Excellent service keep on trucking!!!!Arnold P. | Expérience générale
Le client n'a pas laissé de commentaire.Sharina O. | Premières impressions
The units are pricey but other than that it was goidamanda g. | Expérience générale
Le client n'a pas laissé de commentaire.Quinetta B. | Premières impressions
Great service on phone and in-store.Mark h. | Expérience générale
Staff and services were excellent!!LYNN M. | Expérience générale
The staff at Uhaul at S. Crater Rd in Petersburg has always been helpful, friendly and professional. I appreciate the entire team amd they do a great job!!!!Shanta B. | Expérience générale
The place was great, but the prices were high. The only bad thing was the hole in the concrete in the building as you first walk in. The floor is good except for that one, highly trafficked hole.NIKKI B. | Expérience générale
.David M. | Expérience générale
Great staff glad they were able to work with me.Tryisha B. | Expérience générale
Great place to store personal itemsBridgit S. | Expérience générale
Maria and her front office staff were outstanding. We received excellent service with one exception. The housekeeper was extremely verbally abusive & needs to be trained in customer service.Anita C. | Expérience générale
The crew was very helpful.Bruce V. | Expérience générale
Massively over priced. Found a slightly large unit with another facility at 1/3rd the price. Only thing they didn't have were the individual unit alarms.John K. | Expérience générale
Gentleman that helped me with renting a storage space was very polite and courteous, very knowledgeable and helpful with my transaction. I was very pleased and would recommend this location to anyoneJimmy M. | Premières impressions
Your Company has been a pleasure to do Business with first time was vehicle rental and this time a storage unit. Keep doing what you are doing you are BEST!!!Wanda D. | Premières impressions
Needs better management. Maria is the reason I will choose a different company next time.Ivory M. | Expérience générale
The facility staff were always accommodating and the area was always clean.Lurna M. | Expérience générale
S.O.Nate A. | Expérience générale
great experiencejack s. | Expérience générale
The initial staff was great, the other staff members where ghetto.Steven A. | Expérience générale
I used this facility to store my daughter's college dorm contents over the summer. I will definitely be returning. Very convenient.Nicole W. | Expérience générale
The crew of people were good at this location.DON R. | Expérience générale
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