Évaluations des clients U-Haul Moving & Storage at Dairy Ashford

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Dairy Ashford

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Allen D. le

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Employee had very good communication skills and was friendly. Checked the vehicle thoroughly. Appreciated his professional service.

lathea g. le

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I left due to the fact it was not climate controlled. The light sensor come on as you are leaving. I paid for the month of May, moved out a week later. Still got sent an auto draft. Need new staff.

Tawana H. le

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You can offer more training to staff. I picked up a scheduled truck. The rep that was there name was Bryce. Bryce didn't not want to walk the truck, my truck was dirty inside and out with spills inside on the passenger side and the back of the truck still had debris wasn't swept out at the time I was the only customer inside so not sure if it was the heat outside or laziness. I wasn't offered a new truck I was just told I wouldn't be charged for cleaning i guess i should be happy not to pay for someone else's mess. The rep that was there when i returned the truck 6 hrs later name Bes i believe confirmed with Bryce what I stated about the truck offer an apology and just told me to contact the manager and let the manager know my experience. I have used uhaul before first time at this location as well as uhaul labor and this location service was the worst. The question was what can uhaul do to improve offer continuous training to staff

sam d. le

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Excellent customer service. Iam very satisfied with the smooth transition

William R. le

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I was overcharged for six furniture dollies when I only rented two. I am still fighting to get the partial refund that I am due.

carrie a. le

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Not a good experience with this place at all. I will never go there or recommend this place to anyone.

KATHY L. le

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There was only one thing wrong. Some things were damp and moldy but that could have been from Harvey with power down or just a lot of excess moisture.

Tammy G. le

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Le client n'a pas laissé de commentaire.

Valda B. le

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Le client n'a pas laissé de commentaire.

Christopher W. le

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Dont tell someone that you are going to make an extra day for free and then not do it.

Rosemary W. le

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Le client n'a pas laissé de commentaire.

Iris M. le

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Equip the truck to seat 3 people.

jose e. le

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👍🏼

tammy l. le

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Le client n'a pas laissé de commentaire.

Kenneth N. le

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Le client n'a pas laissé de commentaire.

Dominique L. le

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Truck had minor scratches and windshield crack but it was no issue.

Mirage J. le

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The office is still contacting me about reoccurring billing for a storage I moved out of a month ago.

Claytie D. le

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The only issue I have is that I closed out the storage unit on 3-25-19 and didn't receive the email confirming the account was closed until 4-7-19. Also not given a prorated refund.

sheila p. le

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Store rep stated looked like some one opened door and dented door. I never parked in parking spot for door to get dented. I not sure what they are trying to pull but will not be going back to this location

Kathy L. le

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These folks were exceptional

tomas e. le

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Everything is great,Very good costumers service Place very clean trucks very clean.

carrie a. le

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Was told I would have access to my unit until 10 PM. Came at 6 on a Sunday and could get no access and no one to help me for over an hour. Manager not reachable. I had an 8 PM move out deadline missed

Abdurraouf G. le

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Very poor customer services and she was rude

craig c. le

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The location was fine, but the U-Haul policies would give me second thoughts about using it. I rented a dolly for the day to move some boxes locally. $7:58. It took forever. Copies of my license, email, phone number. They needed a second phone number, I only have one. But was told I couldn’t rent a dolly with only one phone number. So I gave them a friend’s and that didn’t work because it wasn’t in my name. Then the system wouldn’t accept the additional numbers I gave them. Finally tried my mother’s number (same last name), but I had to try that 4 times before it would take. The gentleman helping me was very nice and apologetic about the inconvenience and I understand it was not him. This was around 10:30am. When I returned the dolly that afternoon, I was charged for 2 days because it was “late”. I asked how it was late to return something the same day when I rented it for the. day. The lady told me that it was a U-Haul thing and that the “day” ended at 2pm. After that it becomes another day. That seems odd, she amended the transaction to only charge me for a day. Again, the person at the location was nice and helpful. But the fact that U-Haul has policies that caused me this much inconvenience and aggravation for a $7.58 transaction would make me reconsider using them again. I understand the need for such “thoroughness” if you are turning over a truck to someone, but seems a bit excessive and a major annoyance for dolly.

Iris k. le

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Great professional customer service

jose c. le

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Le client n'a pas laissé de commentaire.

rosaro b. le

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Bad customer service.

Nathan G. le

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The Managers where very helpful and nice. loved this location. will return agian.

Marco F. le

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Unfortunately I had some bad experience with location. 1st, my storage was block by AC unit so wasn’t able to get my belongings. 2nd, when I finally moved out of storage and I told the GM days later

LINDA B. le

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After years of having an internal climate controlled unit my unit received significant water. I lost so much. Insurance is useless they don’t call you back. Very poor quality of service.

elaine b. le

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Housed my few precious Harvey remanents.

laquaqa h. le

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I’ve been receiving certified mail for 2 months for a storage I do not have! This has yet to be taken care of! This location is the worse!!!!

LUCAS H. le

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It wasn't the computer trouble that double and triple charged me into overdraft that led to me leaving. It was the unconcerned, unresponsive, unavailable and unprofessional employees that did it.

cindy s. le

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Very pleased with service and personnel.

beth s. le

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We had an excellent experience renting a storage unit here on Dairy Ashford. Workers were very nice and helpful.

Jack B. le

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Cindy at Dairy Ashford and Mandy at Athens North Avenue War excellent employees that helped me throughout my moving experience I recommend them to be given a promotion

betty h. le

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Great personnel front desk. Thanks

Wendy M. le

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Thank you. Very friendly staff.

nadiyah h. le

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The hours are horrible. I had a really hard time access my storage as I work during the day and need the ability to move in the evenings. This location does not allow that as it closes at 7pm.

hannah g. le

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Terrible customer service. The day my contract was up the storage facility was closed. I removed all my items the next morning and was charged over 800 in fees after the fact. Also, there were

charles o. le

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Nice storage facility. No issues accessing the property at any time.

Teressa S. le

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I have been a customer at this facility since 2012 and have used their vehicles and storage spaces. They always gave me good service. I'll be back!

barry r. le

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Friendly and very helpful management

shomari r. le

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Y’all did well. Customer service was excellent.

holly b. le

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I moved my belongings into storage following the flood from Hurricane Harvey. The staff was very friendly, helpful, and generous in accommodating my needs during a busy and stressful time.

Nanette H. le

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Very friendly employees and always helped when needed.

vivian m. le

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The staff at this location are very very disrespectful and rude. They completely lack the fundamentals of quality customer care. Also, the phone is never answered.

john s. le

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Overall it was a good storage building. The lighting in my individual units should have been better.