Customer Reviews for U-Haul Moving & Storage at Deerfoot

334 évaluations

2615 12 St NE   Calgary, AB T2E7W9
(Old Calgary Sun Building)

(403) 259-4735

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 3h pm
Heures d'ouverture spéciales
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(403) 259-4735

2615 12 St NE
Calgary, AB T2E7W9
(Old Calgary Sun Building)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 3h pm
Heures d'ouverture spéciales
  • 12/25/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton D. 
Évaluation :
1

Get a UHaul from another location

Harm S. 
Évaluation :
4

I rented uhaul before had very good experience but this last time blackfoot cumberland thunder bay wasn't good

Tarik Z. 
Évaluation :
5

Excellent experience. Thanks

Michael W. 
Évaluation :
3

New location construction going on.

DONALD S. 
Évaluation :
5

Professional and pleasant service

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugue P. 
Évaluation :
2

When I returned the vehicle the employee told me that he emailed me the receipt, I never received an email with the receipt.

Adrian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisabeth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandra A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

glendene G. 
Évaluation :
5

Not much. The office was under renovation, but was easy to find. And friendly staff. Overall very pleased.

Cassandra M. 
Évaluation :
2

Equipment maker ordered was not available even though you say guaranteed. Yeah, for sure. No receipt has been sent. Why, probably plan to charge me for an extra day even though I returned it early. Wait time is long and parking is horrible. Die to how many trucks you have, I would only Recomended this location if I knew someone who was really stuck with no rental.

Brett L. 
Évaluation :
5

Staff was professional and helpful

David L. 
Évaluation :
5

Great staff and excellent service.

EDGAR S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tobias B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Berta M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Berta M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherry S. 
Évaluation :
3

The truck was not cleaned prior to my rental; in fact the previous renter just dropped it off. The vehicle did not sound like it was mechanically fit for a 9 hour trip.

Earl S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andre L. 
Évaluation :
5

Professional staff and good equipment

David L. 
Évaluation :
1

This location needs more staff working, especially at the end of the month. I waited 1,5 hours to receive my Uhaul, and many customers in front of me were sent to different locations after waiting for an hour in line. I rented a dolly with the rental truck, and the dolly was not in the truck as the representative said it would be, so we waited additional time to find a dolly to use. Upon receiving my receipt, I noticed I was charged for 2 dollys when I only rented 1. I have sent an email in hopes that this can be rectified ASAP.

Carlena B. 
Évaluation :
5

Was so easy and effecient to book, pick up and drop off. The staff was friendly and the truck was clean. Overall a very pleasant experience!!

Raquel D. 
Évaluation :
1

It's middle of Reno. But had a ton of product

rebecca S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
1

Hard to get in and out. Staff is very bad, would have to be desperate before I ever rented from U HAUL again.

Brian L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
2

Customer service on pickup was not helpful for finding my truck. Truck would pull to the right often Dropped truck off around 11:30am and had to call back around 2:12pm because my return still wasn't processed. I rent from other locations and didn't like the service or vehicles from this location.

Joshua W. 
Évaluation :
1

You guys charged me 30$ extra don't know for what. Called customer service for many times nobody picking up

SUKHCHAIN S. 
Évaluation :
5

Our agent was amazing and so helpful.

Sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Boanerge D. 
Évaluation :
3

Charges to credit card not explained at outlet. Just showed up on my account. Thanks

DONALD S. 
Évaluation :
5

Very professional and friendly!

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ankurkumar Vitth C. 
Évaluation :
5

Central location ..I would advice customers that they could park on the street despite no parking signs as there is no parking in the lot. Friendly and able staff. I would recommend this location for renting your next uhaul vechicle.

Andrew F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eduardo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERCELLA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eduardo M. 
Évaluation :
3

The steering wheel was loose and off balance. Indeed, it was a big safety concern which could cause fatalities! Please fix safety areas of vehicles, and segregate which one is for long trip and which is within city trips! Thanks Abdulkadir Jess

Abdulkadir J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
3

I get that this location is under construction but that doesn't excuse the lack of signage. There was nowhere saying where to park and no sign saying where the office was. When dropping off the truck the guy there was incredibly unhelpful and in some ways rude. When I came to drop off the truck I handed him the paperwork, said I'm dropping off, and I'm not sure what else I need to do. He then looked at the paperwork and typed on his computer for five minutes before asking me what "I wanted". :/

Matthew S. 
Évaluation :
1

I didnt know there was after hour fee, I book a van for 4 hr from 530pm, I returned it at 9pm, got charge for after hour fee, I wasnt been told there is after hour fee, I know it's on the contract after I email to general manager, I dont find that's fair... i wish i knew there is after hour fee at first place... you know it's hard to make money during covid19 time lockdown

Shih-Wen S. 
Évaluation :
5

The site was under construction. A bit of mess. That's expected. But Samantha was very helpful and friendly. She made the whole process very easy.

Poh T. 
Évaluation :
1

Dropped off no one answered couldn't get deposit back It was open till 9pm we were there at 7pm doors locked people there no one would come to door to finish and give deposit back

Pam C. 
Évaluation :
1

Don't use teenage kids that are of no use,

Dean H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron H. 
Évaluation :
1

My First time to use U-Box gave me my very painful memory. I drove my car with a trailer to Calgary on August 25. I reserved U-Box a day ago but just before I left, I received a phone call from U-Haul, a stuff told me that U-Box would close on 3pm. It was impossible for me to arrive Calgary before 3pm, so I wanted to go next day. After a while, I received another phone call from U-Haul, this time she said they would close on 6pm and I must go to U-Haul today before 5pm, otherwise my reservation would be canceled. It confused me. Later, I met the stuff because she tried to explain the reason why she told me wrong time, but she did not feel sorry. What a big mess inside U-Haul. If I am boss, I can not work with this stuff. A stuff told where was my U-Box. I found it was 200 meters from entrance. It was so hard for me to move whole trailer items to there. I asked them if they can move closer to my car? He said no. My whole family include my one and half year daughter and seven years son worked very hard to finish the job. On September 13, I picked up items from U-Box, this time I met very good U-Haul stuff she told me that they can move my U-Box beside my car, it made me so easy. Later, I searched in web, I found that they should move box to my car in every time. In here, I want to ask them, why you did not provide the service on my first time? Did you feel well to see my family moved boxes over two hundred meters? If you can work in U-Haul, U-haul must be garbage.

Lei W. 
Évaluation :
1

The location did not have the moving dolly I requested in the reservation a week prior and they said it wasn't mentioned in the reservation even tho I took a screen shot to confirm. No point in arguing as they didn't have dollies in stock either way. The truck was not cleaned inside from previous renter as there were old gloves and old gas receipt and rental agreement in plain site on the dashboard. Tells you how much they value the health and safety during COVID-19. Overall not a great experience. Felt I was there as a nuisance rather than a paying customer, no biggie will just use competition in the future.

Denis Z. 
Évaluation :
5

The staff there are both competent and super friendly!

David L. 
Évaluation :
5

Excellent service à la clientèle. Construction in the parking lot made pick-up of the vehicle a little challenging but staff managed everything smoothly and assisted quickly. Cheerful, friendly staff at both pick up and drop off makes a difference.

Sarah M. 
Évaluation :
3

Only problem (and it is a big one) is that I requested to book at another location. I was not informed that my booking was changed to this location; Because I had to go to this location instead, I lost about an hour and a half, which created time and scheduling problems throughout the day (missing a lot of my elevator booking at the end point). Also, poor signage as to where the entrance/pickup door is. Otherwise, people were friendly and helpful, bringing the rating up for this overall review

Rhoneil V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bonnie J. 
Évaluation :
5

For sure you know how to serve your clients , what to do for them. The track I rented was perfect, not any Mecanical problem from Calgary to Mississauga. Thanks all of you gays in this location.

ambassa K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sean D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon K. 
Évaluation :
4

I tried to order Moving Help for 1 September in Calgary. The app wouldn't let me complete the transaction. BUT I was billed 245 $on my credit card statement. I didn't get the service nor did I get an email confirmation. I just have the charge on my credit card. Can you please remove this? Thanks

Sheri P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
4

Your billing is vague, i beleive i was overcharged, i need an itemized bill and why did you charge me an extra 80 $!!!!!

Lisa M. 
Évaluation :
3

The site is drop off only and there is no office here. The site is a bit run downed and not very inviting.

Adam D. 
Évaluation :
4

I was told to drop off in airdrie. They said they had no room. Spent half hour on the phone only to drive back to Calgary to drop off. Took an hour and a half of driving and a bunch in fuel. Inside of front tires wore out I was nervous to drive it that distance..

BILLY J. 
Évaluation :
3

Location understaffed, only one person working to check people in on a busy first weekend of the month at opening time. Location seems disorganized and office is not easy to find once in location. Was told location didn't close until 6pm, but when I arrived to drop off truck at 4:45, building was locked up and staff gone.

Aidan O. 
Évaluation :
4

Due to current construction we found it very confusing to locate the office. Better signage would be helpful. The staff member we dealt with was excellent. Very friendly informative and went beyond.

MARY R. 
Évaluation :
5

The young gentleman who assisted me with the initial rental was amazing, professional and very courteous.... Then when I went back the young lady assisting me was amazing, friendly and I was very happy with both associates!!! GREAT JOB!!!!!

Keith F. 
Évaluation :
3

It seems that they were in the middle of construction but had not cleaned the public area.

Wanda M. 
Évaluation :
3

We did self drop off, no interaction.

Ashley L. 
Évaluation :
2

I think once the construction at the site is completed the issues will resolve themselves but it was very crowded, hard to navigate, and the signage wasn't super clear on where the office or dropbox was.

Daniel S. 
Évaluation :
5

The only shortfall was the truck (cab) doors needed to be lubricated. They were very noisy. Everything else was great

Dwight J. 
Évaluation :
5

Quick to book, friendly staff and easy to get everything set up and going. Zero issues.

Ryan D. 
Évaluation :
1

Waited over a hour and a half for the truck I reserved for 10. That should of pushed my time back as I got the truck late but they didn't adjust my time accordingly so I was charged another 100 dollars for the rental after the inital payment was made. Also the back of the truck was left dirty. The service was absolutely horrible and at one point the employee told everyone that even though the had reservations that you might not get a truck. The "manager" came in late and the employee that was there was new. Worst dealing with uhaul or any rental place for that matter. I would never use uhaul again.

Trevor W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Micah T. 
Évaluation :
5

Staff were excellent. Also, it had been a while since I booked with Uhaul. your text message confirmation of rentals, automatic email of receipts and everything was excellent.

Andrew W. 
Évaluation :
3

I filled Almost Full Fuel Tank by mistake but I got Half Fuel Tank .

Gurinder D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amanda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelya K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KURT M. 
Évaluation :
2

In the middle of construction. Customer service rep in morning was not friendly or very helpful. IEnd of day experience was better. However, I have yet to receive my emailed receipt but have received 32 copies of the contract on my email ????

sonia L. 
Évaluation :
4

Could have better signage about where to park the truck for drop off.

Stefan M. 
Évaluation :
4

Wrong Key : Self check in sunday pm

Hamza H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shayla N. 
Évaluation :
3

Was disappointed that I was not warned of the extra cost for dropping it off after hours by staff. When I booked online, it indicated the rate was still at 39,95 a day and did not change when I set the return date for 6pm that same day, but when I was dropping it off via the online drop off site I was charged for an additional day for the daily rate and the insurance. Total costs came out to 200 dollars for a rental of 6 hours, and I returned the vehicle before 6pm as well. Staff was also very unenthusiastic at this location.

Steve N. 
Évaluation :
4

Back of the truck smelled like poultry.

Muhammad A. 
Évaluation :
3

Very congested with uhaul trucks.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BHUVAN S. 
Évaluation :
4

Still waiting for my bill to be sent to my email or they would have had Excellent on the review Thank u

norm G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMANUEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alanna T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abiy T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Faruk P. 
Évaluation :
5

Great experience! Friendly staff, very efficient!

Desiree V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kameron W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Meghan P. 
Évaluation :
1

This was a horrible experience. I was supposed to pick up my Uhaul from one location and when I got there they said they did not have my Uhaul and that I had to pick it up from another location. When I got to the new location they said they also did not have the queen mattress cover that I ordered. Get it together.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jianguo B. 
Évaluation :
5

Great service

Michael M. 
Évaluation :
5

Gabriella and all the staff are friendly and fun. Always a pleasure dealing with this location. Thank you and keep up the good work :)

Royal M. 
Évaluation :
2

There was no clear signage explaining where to park or enter to pick up my rental. The site appears to be under construction, which made me hesitant to walk through. Make it obvious for people!

Chelsey S. 
Non les évaluations ont été soumises pour cet établissement.

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