Latch on back door was hard to close. Ended up injuring my hand.Patrick G.
Moving Truck Rental in Calgary, AB at U-Haul Moving & Storage at Deerfoot
Pour nous contacter
Calgary, AB T2E7W9
(Old Calgary Sun Building)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 6h pm
- Dim : 9h am à 3h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Calgary, AB T2E7W9
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 3,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Staff not being as rude and actually explaining after hours check in steps.Kasidy J.
General customer service needs to be improved. 1. It would help to know in advance that there is no parking available in the lot. One should not expect to leave your vehicle on site for the day of rental and have a friend drop you off. 2. Locating the truck was way less than convenient. Once it was located the truck was buried behind other trucks-what is the use of making a timed reservation and advance check in if the truck is not ready when you arrive. It was a 40 minute ordeal just to drive the truck away. 3. Unsure trucks are properly maintained - I was asked by a new employee who was performing basic maintenance on one of the trucks which reservoir the fluid should go in. This makes me wonder if the vehicle I rented was properly maintained. If something mechanical had broken down, would I have been liable, not to mention throwing off the schedule for the the move. There is a lot of room to improve management at this location. Coaching of basic customer service like have a vehicle fully ready for a timed reservation would be a start.Douglas T.
Having a drop-off location in south calgary would have been appreciated (it was a 1 hr round-trip to return the vehicle at U-HAUL DEERFOOT).Dale S.
Great personnel, very good experience.Jonas M.
The returning of the truck took us 30 minutes due to the app being weird.Joshua T.
Generally a good experience, however the after hours return app could not record my location and I needed to phone to complete my return. That said, the person on the phone was helpful and expedited my return.Edgar F.
Hire employees that will show up on time. Waiting for an hour is unacceptableRobert C.
Booked a trailer for 8am when the store opens. Showed up at 8am and there were no employees there. Had to phone a few UHaul phone numbers until finally got patched through to the manager who showed up 40mims late. Mistakes happen, sure - but worse is nothing was done to compensate for this inconvenience. Left a 1star google review too. Very poor service here.Thomas R.
Lady at the front desk was late 51 min for work. Not dressed professionally ( trousers with holes, tattoos on arms and neck ). She could not concentrate on her work, very distracted. Her helper was asking the same question many times and he could not understand her. Saturday morning looked like Calgary Zoo. And just because employees can't show up for work on time an sober.Artur G.
No issues. Staff was helpful and friendly.Dennis L.
I liked this location because it was a pretty industrial park with lots of trees. I had a lovely time with the staff. Super friendly and were very helpful. Shea was awesome to talk to! I would definitely come back to this location in the future. Could use more parking for people who have to leave their cars, but other than that, no complaints here.Ixia F.
Hello, I have rented from another Uhaul location for the past 3 years. This was my first time renting from this location and I had an amazing experience.Adriana R.
Friendly staff to deal with, online sign in sucks, wouldn't work on my iPhone, booked the uhaul at different location and found out when I arrived there the pick up was this location, very inconvenient but not any fault of this locationMatt M.
The service was good, I had a hard time finding the right uhaul maybe someone could be a bit more specific with which car to take. Otherwise reception was great.Bohdan M.
Thank you for the quick and efficient service ðŸ˜ŠRoyal M.
Great customer service. Acknowledgement when you check through the door even when dealing with another customer.Dave A.
asked for a receipt, was told it would come the next day and now it is 15 days later still no receiptheather M.
I had to wait an hour to get my truck, therefore, I ran behind the entire day. Better planning is required if you want my recommendation.Ronald R.
I was in a line up for 2-1/2 hrs even though I had booked my appointment! No member of staff came out in this time to mention wait times or apologize, the sun was hot and there also was no bathroom, I had to go twice in this time and had to ask the person behind me if I could re enter the line up! I had also booked the online book in, but the app was not allowing me in to complete? Even after calling customer services,! I had also booked a truck at a closer branch and had been diverted to this one! Which is further, hence makes a difference to the mileage! When I finally got to the desk the staff We're polite enough and blamed the ordeal to covid, when I suggested they should have informed people of the wait and or set the appointments further apart the response was covid being unusual circumstances! (even though covid has been around for well over a year?) Then I was informed there were no 20 ft trucks left, and was offered a 10ft truck? Half the size and twice the mileage! My appointment was 830am!! He then mentioned I could pick up somewhere else, with that he called, another branch, and booked a 20ft truck! So again I had to drive to the other branch (more fuel more time) and when I arrived there were only x2 people in the queue? So not sure why I wasn't sent there in the 1st place I had left a queue of more than 10 people still queueing? Another half an hour later I finally drove out of there! Now I had only an hour to load and unload a 20ft truck, at 20 mins apart condo's,! we had to pay $150 for a security guard to man the door to the complex and another $20 for mileage, and another $10 in gas! And also over 3x hours of time lost! Not a happy customer!! ðŸ˜•Ricky M.
Great location with plenty of inventory and awesome staff.Eric L.
Great efficient service, very good compared to other locations in the city.Vitaliy R.
I picked up the van in one location. When I returned it in the same location as stated in my contract, I was told that the system said it should be in another location. I had to waste my time for that trip. When I arrived at the second location I was told I cannot leave the van at the place and was advised to go to my original pick up location. It was such a hassle and waiving a few dollars is not worth renting again. It should at least be free rental including mileage and gas. So disappointing.raul J.
Better Organized Have employees be better recognized with UHaul garb. Don't have bookings to start when the business opens. IE booked for 9 am. Store opens after 9, and then don't leave until 10 am. But the rental is still expected back as if you had the vehicle since your booking time. Lot better organized as I searched the lot for over 10 minutes locating the vehicle. Suggestion, have all vehicle types parked together.Colin D.