Évaluations des clients U-Haul Moving & Storage at Dorchester Rd
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Dorchester Rd
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Adam A. le
Will needs help, but I don’t mean more labor.
Mitch W. le
Needs customer service education... had a slow and working with blinders on attitude... didn't have what I reserved so made the project harder for us.
June J. le
Everything was ready on time. Thank you Dexter! I appreciate all your help!
Kierra C. le
Keep up the.good work
Patricia P. le
Got said a unit that was out of service !!! It took so long to figure it out, after we had tried to move our things into the storage and the door key wouldn’t work to let us in. Had to call the manager to find out the unit was sold .
Isiah W. le
Well maintained equipment, courteous employees.
michelle W. le
It is great experience. Excellent job.
jimmy M. le
Upgrade the computer system. It was so slow and bogged down so many times
Mark P. le
The customer service was terrible. The clerk was rude. We had to wait 30 minute yes for service.
Rhonda S. le
None I was waiting on my son and couldn't move the large truck and the Uhaul gentleman parked it across the street for me ..very well pleased..
June J. le
Please answer your phone at the location during business hours.
Jeremy H. le
No improvement needed
Michael L. le
Dropped off trailer at this location at 12pm on Saturday, September 21. Spoke with Taekwon and was told I didn’t need to sign anything. 7 days later I was charged for an additional 7 days and insurance ($213.64). Called location (9am) and spoke with store manager Dexter who assured me he would review security footage and respond back by 3pm. No return call, no help from corporate call center. Very poor customer service and will never do business with Uhaul again.
jeremy h. le
Owner and all staff members are as good as it gets
Barry I. le
The guys that checked me in were super nice and super cool!
RENEE D. le
Truck was to be ready for express pickup at 4:45 am. I even called twice to verify what needed to do to assure things go smoothly when I got there. My reservation was seen by them. At 7am was first in line when place opened. I had spoken to the after hour service and was offered a different sized truck since the size I requested was not ready to go. That size was too big for my needs and it would have been much more expensive due to gas required for long one-way drive. I was offered a $50 credit that the manager must approve to be credited to the credit card I used. May feel uneasy to try express checking again.
Cynthia W. le
Help customer needing assistance to find the size equipment needed by contacting another U-haul location. Also, canceling contract if customer find correct size equipment on their on, especially when equipment has not been taken on the premises.
Barbara H. le
Kayla was extremely helpful and professional. Thank you Kayla
Iona R. le
Everything was wonderful throughout my patronage. The courteous and understanding staff makes it easy to use them again and recommend them. Thanks Uhaul.
benjamin w. le
General manager was awesome and a huge help
Peter S. le
The manager was nice, she did what she could. But very unorganized, too much equipment on site. Storage space I was given was already used, I was given a smaller unit that I had to make it work.
Barbara H. le
KAYLA WAS GREAT!
Dania W. le
The staff at the 4788 Dorchester rd location was kind and friendly.. But there was one young lady That help don't remember her name so sorry.. But has beautiful red hair.. She is the best. Thank you
tanisha r. le
Will never refer this place to anyone
tanisha r. le
Owner was very rude and has very, very, very poor customer service, he even went as far as yelling at me, blaming being out in the Sun he forgot what he said to me, storage was never used got a refund
Saundra B. le
Clean store. Management and employees very helpful, patient and kind. Excellent service. Great prices. Thanks U-haul!
Antony V. le
Despite issues beyond their control, they were very nice and accommodating. Sebastian was especially helpful and aquired a moving van and storage shed for me.
Jessica O. le
The staff were very helpful and friendly. We waited a long time to get processed tho.
Dave C. le
Nobody seemed to know what was going on, spent hours on phone with call centers, a week delay getting access to the box, then dropped off in the wrong spot!
TOMAS T. le
Apparently; the manager (never met) is money hungry and senseless. I don't EVER want to hear from him or anyone there, in any, way, shape or form. Told the manager if he kept harassing me, I'd sue.
armani b. le
Awesome customer service! I was mistakenly double charged for renting the van due to computer glitches but it was fixed and they were kind. I appreciate the urgency and willingness to take care of me.
Angela M. le
Jared the manager went above and beyond duties to make sure our experience was great.
Sean P. le
Staff seemed annoyed that I showed up to empty my ubox even though I had called to set an appointment. They were all standing behind counter chatting, and at first completely ignored me.
BRIAN H. le
Nice people
KATHARINE O. le
Did not see the unit before signing. It's humid and grungy. Opted to cancel, but canceling remotely took 5 phone calls and no responses from the office. Do not recommend - lacking customer service.
Eleanor N. le
Owner/Manager didn't close out my account until 2 months later (Uhaul error). He started standing mail to my ex-husband house for my current husband 😣
Elena P. le
Was impressed how a crew of only 3 (2 at any time due to alternate shifts) manage to maintain operations/storage/Ubox handling-fetching for customers/attend the counter w no wait. Kudos, Team Jarred!
Veronica H. le
Thank you!
ronald r. le
Thank you very much for your customer service
AJ M. le
Although the facility provided a safe storage, entry locks were frequently broken with AC either being inop or dripping water all over the floor. An increase in rent did not seem reasonable.
Patrice S. le
The team at this location made my move very easy. I also had to get a last minute storage unit and that transition went smoothly as well.
Todd C. le
Left some things in one of yalls units over the summer months- the air conditioning was key! Felt peace of mind with my stuff being here.
Marek C. le
Thank you!!!
julie h. le
Good, friendly service with help knowledge for questions or concerns. I would definitely recommend the U-Haul service and/or the storage units.
Jennifer M. le
So many completely negative experiences with the Uhaul boxes. And the first two questions aren’t relevant but the system is forcing an answer.
John H. le
Everything was very good and nice
DAVID P. le
I canceled my account at the location, a couple days later I got numerous letters about a bill and late fees, I called everyday and was told that someone would call be but I never got a phone call.