Everything was just perfect with my rental, just like my last U-haul rental! 100 % satisfied!
MICHAEL S.Customer Reviews for U-Haul Moving & Storage at Dorchester Rd
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Employees were great to work with. No complaints at all.
Morgan D.Guy came up to me was very unprofessional, didn't get his name because he was not wearing a name tag.
DANIEL L.Very friendly staff!
Joel D.Excellent customer service in store
VIVIAN P.Your late fee policy is inconsistent unforgiving and unclear my due date on the 27th I've been charged a late fee as soon as the morning before 6 am of the 28th. And received numerous phone calls about payment by the 30th. No text message no reminder emails I kept that storage for five years only after I leave then you thank me for my business? An annual thankyou email or something would have gone along way. You have a good product but your customer service needs serious improvement
tonya m. | Expérience généraleThe customer service suck agent behind the counter was very rude
CLARENCE L.Very professional and helpful
MELISSA C.S.O.
NATHAN P.Nothing I know of.
ALLEN Y.Everything was good. The staff was very professional. The staff who helped me at the counter clearly explained my rental agreements and was diligent with providing me service. The equipment staff made sure the equipment was secured and safe to drive. I've recommended that location to all my customers, family and friends. All y'all could do with that location is keep appreciating them.
DWAYNE D.Sarah at the desk was great and knowledgeable
THOMAS L.If a customer experiences a break down, it would be helpful to have an alternate road side assistance company on hand if the customer has to wait too long. I ended up having to call a lyft because I had waited over two hours.
ASHLEY G.Awesome awesome service! GM was a breath of fresh air… keep up the good work!
KAREEM L.Fast and easy
STAFFORD F.Alternator light on truck for the entire rental Spoke to staff. They are waiting for service.
Sharon T.The lady that checked us in was very customer friendly and processed our contract in minutes.
HELEN G.Super fast process to drop off.
Glenn Z.Ensure that the truck - which, someone may be driving for an extensive time period - is adequately maintained. The truck was missing the catalytic converter, and therefore was indescribably loud . So loud, in fact, that it was impossible to even listen to the radio, and resulted in actual pain to my head and ears. My experience with uhaul, on this occasion - at this location - was thoroughly unenjoyable in this obviously integral facet. However, the staff at both the drop-off & pick-up locations were helpful & courteous.
REBECCA F.It's ridiculous that there is nowhere to park. The truck had no ramp even though I told the person I needed one. Also no appliance Dollie's were available after she said she would have one. Awful experience
KELLEY N.Very prompt and helpful!
ERIN M.Kayla was absolutely incredible. She went over and beyond to make sure I got the truck I needed . I could not express how great she was!
JAMES S.Staff was not organized and was under informed.
MATTHEW K.The cargo van I rent smell like gas. the wheel was hard to turn and the tire presser was low when I got it.
DEMETRIA W.Truck was operational - in desperate need of a paint job. Certainly not the locations fault. I know it's so busy trucks can't be spared. Driver seat cover also torn. But bottom line truck worked and did the job I needed it to so nothing to complain about.
SHARON T.Well, I have one complaint. I was charged a gas fee of $14.95. Before you say "Well that's because you returned it with less gas than you started with..." that's NOT the case. I estimated that I was going to travel for 20 miles. I ended up traveling for 17. Just under that. The gas Guage barely went down, but before I returned the van I put roughly a gallon and a half of gas back into it. I know that these cargo vans get 15 MPG. So, do the math! I drove just 2 MILES more than a gallon of gas (15 MPG). And I put back in a gallon and half. Thus, that little $14,95 gas fee makes ZERO sense. And honestly, I think that I deserve to have that money put back into my bank account. I've used Uhaul 3 times over the past couple of years and have NEVER had this problem. Everything else was great! But the gas fee was and is a hoax.
Gary L.Location didn't have the truck we reserved and sent us to another location
SARAH Y.Everyone was helpful and friendly
TIMOTHY K.The truck was the cleanest I have ever rented
THOMAS S.A little hard with the way the way the room was set up.
Bonnie M. | Premières impressionsI've rented here several times this was the first time I was given a 4 hour window. When moving a 4hr window is not long enough. Neeedless to say I didn't keep that window. Your staff was very professional and understanding. They all were very kind. I will rent here again.
georgia M.Awesome
Oscar U. | Expérience généraleSarah,Kayla and malcom are simply the best ever
CHRISTOPHER G.The gentleman that tended to me was very professional and courteous
ROBERT B.no issues what so ever. very nice and frienldy at pickup
Thomas H.Schedule the right reservation! None of my 3 reservation was correct!! The second location I was sent to was very POOR!! Not have rude people working for yall Have online check in working right.
Santana J.The staff was outstanding but the service that UHaul offers is terrible. I felt like I was double charged. UHaul charges for the use of dumpsters. This makes it difficult for customers to clean facilities after use. I had a horrible experience with UHaul. The staff was amazing despite they were constantly moving . Everyone was always very pleasant, helpful, and always willing to go the extra mile.They deserve their pay checks and more.
KIMBERLY W. | Expérience généraleYou may already do this but if you do not, when a reservation is made for a certain vehicle at a certain location, it is not clear as to whether that location has the vehicle or if it is at another location. This was close to being a big deal, but it worked out it was not.
WILLIAM M.staff is very professional
Winn Q.They were great at accommodating my new reservation since another location could not honor my original reservation.
MARIANA S.Needs to make those who don't put gasoline in the truck pay a little more. Just as if you were tu;ringing a vehicle
SAMUEL B.Awesome customer service!!
Linda H.Owner was professional and accommodating.
MARVIN J.I searched on the app for a pickup truck … in the list of locations only the one on king street showed availability at 5pm .. the other locations did not have a pickup truck I needed a pickup truck because I purchased a Christmas tree of 12 ft and this could stick out over the back of the pickup truck but would not fit inside a 10 ft van. When I arrived all the way from my pleasant I was told there was no pickup truck and they only had a 10 ft van I'm not happpy .. I'm stuck now with a Christmas tree at the the store and I lost half a day driving back and forth for nothing If an alternative vehicle would have worked I would have rented something closer by … but Idrove all the way to the king street location because it was the only one that claimed they had the pick up truck Thx George
Jiri S.Service was great!
PAUL G.Went over my allotted mileage by one mile and was charged. $ 0,4 cents. Thought that was a little funny.
GERALD H.Nothing. Great staff. Very helpful and knowledgeable.
Erwin Q.The employees were very accommodating.
Claudia B. | Premières impressionsVery pleased in and out fast
SHARON H.Lawrence was very helpful
ALVIN O.Truck had oil light on throughout the rental and rear back up light did not work
SHARON T.Provide a customer service experience, not treat the customer like they are on an assembly line. The individual helping rushed to get to the next person. There were things requested and not added to the bill. I guess a blessing in disguise. I will be taking my business else where.
EDUARDO H.i was told i could drop the trailer at any location in charleston i went to the other location on Dorchester rd 6 miles down the road the guy that worked there was a smart ass jerk he keep running his mouth about if i didn't rent the trailer there i could not return it there . i went in the back and dropped the trail when i did he blocked the exit with a truck so we could not get out
chris L.Love having to dodge the bins, trucks and other crap you place in front of my unit and on the way there. Thank God I know how to drive. Have you wondered why the buildings and pylons are being hit all the time? Do not block the way of your LOYAL customers from their units. Have sent photos over the years, but, of course, nothing happens...
kent k. | Premières impressionsKayla was the girl who waited on me and she was great. She use to be at other location and was great there as well. She is very professional and does a great job
Tammy M. | Premières impressionsThe folks working at this location are great. Unfortunately, though, there isn't nearly enough room in the parking lot, so accessing storage units is next to impossible at times.
Rodney S. | Premières impressions