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NESTOR FCustomer Reviews for U-Haul Moving & Storage at Dorchester Rd
Testimonials From Recent Customers
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U-Haul cost me thousands of dollars on this move!! The reservation was not honored; there was no truck available even though I reserved weeks in advance of my cross country move! When I contacted U-Haul I was politely told that U-Haul was unable to service my reservation because U-Haul always overbooks and that equipment availability is first come first served. When I asked how I could get a truck and trailer that I had reserved I was told to book online and check back each day until a truck was available! This is in no way acceptable! To make this even worse, a young lady at the reservation pickup location, said they had a truck but it was not in service because it had a broken mirror. After a couple of hours waiting on haul to find me a truck this young lady said she was trying to canibalize a motor to put on the truck so it could be placed back in service. I actually helped her replace the mirror and it was placed back in service. Unfortunately the key to this truck was missing and nobody had a clause where the key was. They called a lock smith and after a couple of hours had a key for the truck. I was told the truck was ready but all computers were down!!! After a few hours they released the truck and trailer. Unfortunately the labor I hired based on my schedule was no longer available and so still had to pay them the $600 because they were scheduled and sitting at my house waiting for me to return with a truck! The next day I hired the same crew and paid them another $600 to load my truck and trailer with my car. The next day we left for Houston but the truck was not running properly. The truck was jerking violently and it seemed like a breakdown was imminent! We located a U-Haul in our path and made our way to the location. Luckily we made it there without breaking down. I went inside and told the U-Haul representatives that I didn't think my truck would make it any further. I was told to contact roadside service. I contacted roadside service and waited for about 2 hours for dispatch. When the technician arrived he quickly determined that the truck was not drivable or damage to be on the road. The truck had a transmission problem, an exhaust leak, and the A/C was going off and on randomly for as long as 30 minutes at a time. Once the information was relayed to U-Haul by roadside service, the U-Haul manager was able to release another truck to me. I asked U-Haul for assistance with transferring my belongings from the broken down truck to the new truck. This process took the rest of the day into the evening. U-Haul offered to pay for our hotel and food. We got a hotel and was finally in our hotel by 10:30pm. I submitted receipts for the hotel and food but nothing was reimbursed! I also filled the broken down truck with gas just before we arrived at the U-Haul location and transferred trucks. That truck had $78 of gas that U-Haul got from me for free! After all that we finally made it back in the road the next day. 2 days later U-Haul sent me a message telling me that my drop off location that was chosen during my reservation was no longer acceptable and they changed the location. I called U-Haul and asked that I be able to return the truck at the originally agreed to location and was told NO! I was then told that if I dropped it off at a location other than the one directed by U-Haul that I would be charged for dropping off at the wrong location! This caused me to drive 7 miles to a drop off versus less than one mile to the original location. This was the very last time I will ever spend a single penny with U-Haul! U-Haul only cares about separating as many dollars as possible from customers and they couldn't care less the cost, frustration, anxiety, and delays to the customer! Once I get settled in my home, I'll be seeking counsel to determine my options to be made while! Never again! Never!
Kevin MJennifer was very helpful and provided professional customer service. Above and beyond she went, it was raining and she never gave a second thought about showing me the size of storage units available. I offered to buy lunch as she refused saying it was her job to provide quality service. And that she did! I'm so grateful for the quick assistance. I didn't have a lot of time to look around for a storage space to store all my mothers things before she was released from the hospital, and again I'm so thankful for Jennifer help. Mrs. Tee
Tanita B | Premières impressionsSmooth/efficient.
DON RVery easy process. Actually, no process at all. Just easy.
TERESA SHad an appointment at 10:00. Did not get seen till 11:15. First trailer had steel belt showing through the tire. Told them that this was inexcusable due to a 1100-mile trip, asked for a new trailer and got attitude. Tried to change the contract from the old trailer to the new trailer and all they would do is add a comment of the change to the contract. Wanted to turn in trailer in Calais, ME and not in Canada but that was shot down also. Called a number that was given to me for the change, and they also said to take it to Canada too. Unacceptable when there is a U-Haul facility right down the street from our destination in Calais Maine Never again U-haul will I use your company. Very poor management, equipment, and service.
Michael PEasy, fast, good equipment good service
JIMMY WStaff is rude, place is dirty! Just not a good experience
CHRISTOPHER G | Expérience généraleGreat people to work with, they went out of their way to help me
DEAN BMaybe put a rep in there that isn't so rude and non professional.have the team work on being responsible for the phone calls put on hold and forgotten they were even on the line waiting three times and have the vehicles that are available ready to rented and not just put in any of them by their choice I was ripped off big-time with an unsafe. Vehicle .took pure advantage of my financial account by overcharging and putting fraudulent charges on my account especially after I talked to customer service about the issue at hand and it was all discarded for some reason .this place has horrible representation! Rents unsafe vehicles !
KIMBERLY Ti reserved a 10' box truck only to be told it was given away to a walk in that day. I was given a 15' truck which was way oversized for me.
DWIGHT LAll good
WILLIAM YNeed more parking lot space and curb ramp allow easy access between the sidewalk and the street or roadway.
FELIX TGreat experience
SHEILA MThe truck did not have 1/4 tank of gas in it, even though the receipt showed 1/4 gas in it. The lady behind the counter told us that it did not and marked our receipt with a yellow high lighter to show the gas reading and said when we return it, make sure it is the same amount as she highlighted. We returned it with more gas than we started with in the tank, but not at 1/4 like in the receipt, and we were still charged $26 for gas because it was less than what the computer said. This was our first time renting a uhaul. Next time I will make sure they change the gas gauge on the receipt before I leave or fill it to the correct line. I found this to be a bit shady on their part.
Tanya FGreat experience. The young man you helped me outside get the trailer hooked up was excellent. I didn't catch his name, but he had dreadlocks, was probably in his 20's, and said he had been working there for about 3 months. His customer service was fantastic and he is the type of employee that makes customers come back again.
ALEXANDER GProfessional and friendly
DANIEL RVery professional service throughout the whole process.
JOHN CThanks for fast and friendly service a smile 😃 is worth a million words.
AZALIE M | Premières impressionsEmployees were professional and polite.
EARL EVery happy
April SAbsolutely fantastic experience renting a trailer from U-Haul! The reservation process was a breeze, and picking up the trailer was quick and easy. The staff at the Dorchester Road location were friendly and efficient, getting me hitched up and ready to go in no time. The trailer itself was clean and well-maintained, and it towed perfectly. Returning it was just as smooth. Highly recommend U-Haul for a stress-free trailer rental!
TIMOTHY GThe trailer leaked and ruined 20 boxes. Luckily it was mostly clothes that I had to re-wash. The reason I got an enclosed trailer was due to rain this weekend. Very disappointed in the trailer. Staff at rental location were very helpful and they got me in and out in less than 10 minutes . 3 individuals chatted me up and made me feel like family! Great group at Dorchester location and should definitely get a raise
MICHAEL CIt all went so smoothly I don't know how it can be improved. Just keep up the good work
WILLIE Rexcellent service love the drop off. Young man was very nice. Did not have to get out everything was taking care of.
Cotea JThe install team was fast and efficient. They answered my questions about attaching the trailer to the hitch on my vehicle. This location always does a great job!
FRANK SI am surprised I was given a truck on Empty I had to go to the Gas station immediately. And left the truck with a half a tank of gas.My destination was less than 3 miles round trip I paid for 20 miles. I returned the truck early it was due 8 am I returned it 10 pm.I woke up to my card being charged $50 I called customer service whyetta to file a claim
AILEEN Wthe staff was friendly and helpful.
CHRISTOPHER SOne day local trailer rental to move household items. Equipment was ready to go when I arrived. Pick-up and return were quick and easy. Staff were friendly and helpful. Merci!
THOMAS FThey were very easy to rent from and it didn’t take long at all
BOBBY HGreat crew and really took care of me.
LEONARD HThe location and staff where polite and professional but my issue is with corporate. I made my reservation 4 days in advance over the phone. I was quoted a price of $165 and ended up having to pay $308 but before I could even get the rental. They put a hold on my account claiming I owed $820 and the charges were clearly fraudulent as they had not only happened in a different state. But during the dates in question I was in jail. But I was informed that I would have to pay those charges in order to get the rental. I needed the equipment to pick up my wife and daughter so I paid the amount just to do what I had to do. And now I'm working with the fraud department to try and get my money back. But what happened was absolutely despicable it felt like extortion and I will never use Uhaul again and I will be sharing this story on social media. Worst experience of my life almost $1200 for a 10 ft truck and a tow Dolly absolutely ridiculous. Once the fraud has been proven I expect all my money refunded to me immediately or I will be pursuing legal action!!
JOHN CSuper easy to drop off
Sandy DJoe was the best! He helped with the pick up and the return. I give him five stars!
TRICIA MIf ever needed again will be back with you ❤️
Charlene F | Expérience généraleMaurice was very helpful in attaching the trailer to my car's hitch, thank-you!
JONATHAN HBrandon was very helpful
JESSICA SVery friendly staff and easy process.
Joseph CQuick and easy
Scott VEasy location to access. The young man that I turned the trailer to was very courteous. Would certainly recommend this location.
BRUCE FOutstanding customer service. Answered all questions and were super helpful! Highly recommend this location!
Lisa SHave to give kudos to Sierra, the CSR that checked me in. She was very patient with me with all my questions about checking in and was very professional. I wasn't having the best day but her patience made me feel better. I realized afterward I should have checked in online before going to the site. It probably would have made it go alot smoother. Also they were very understanding when I had to come back to switch trailers because I ordered the wrong one to load a riding mower. This was the third time I have used this site and they have always done a great job. Oh, the second trailer I had needed a bulb on the passenger side. I hope they got it fixed. Also your way of loading a picture of the truck didn't work on my Android phone. I recommend changing it to be able to load from the phone's gallery.
Frank SDidn't have any furniture dollies to rent. I had to move everything myself so I had to purchase two $20 dollies at the store. Also, purchased a mattress pad which they didn't give me so now my mattress is all messed up. Horrible.
Michael MJust keep up the good work
Lamont SStaff was very friendly! Everything was done quickly!
brenda hManager was rude. Windshield was dirty. Entrance was not marked; it said only "vehicle return". I drove around looking for the entrance, and ended up back on the interstate. Customer parking is not marked.
ROBERT HThe location is so large that it is not immediately obvious where the main office is located.
ANTHONY RThe nicest people working. I don't rent teucks and trailers often but have always had a 10 experience here.
MELISSA WStaff are all friendly helpful and motivated
MARGARET DThe employees at UHaul are very professional - I liked that they hook up and in hook the equipment that I rented - thank you
OLIN DNever give a customer empty truck as soon as I got a mile away the gas light came on
RE'MON BNothing just keep on doing what you do best that mean good work
DELORES BTrailer had the wrong tire on it. Had to call roadside assistance and lost a day.
HEATHER MThis place rocks. They made it such an easy drop off.
Dan DGreat staff and facility kept clean and secure.
Sherry H | Expérience généraleGreat facility and staff, total access 24/7
Falandis R | Expérience généraleThank you very much. Angelia Johnson
ANGELIA J | Expérience généraleMy only problem was I was told I would have access to a unit from the outside. I was told when I arrived that there were none available. It is twice the amount of work having to cart items through hallways. I had not choice and had to take it. Staff at this location was super friendly and helpful. Just disappointing I cold not get the type of unit I was scheduled to rent
Christine M | Premières impressionsTonya was amazing while serving my needs
TUNISIA B | Expérience généraleThe staff was amazing. Always friendly and helpful. I understand they have a job to do and run a business, but they were always so understanding and patient with any issues I was having. I would 100 % recommend this location, just in staff alone. Shout out to Ms. Latonya for being an amazing GM!
Catrina G | Expérience généraleThe Manager Tonya was very helpful and pleasant
jennifer h | Premières impressionsAll of my belongings were ruined due to the building having a roof leak, flooded the entire unit every time it was raining. Manager Tanya was very helpful in getting things figured out but I wouldn't leave my stuff there again.
Amanda R | Expérience généraleVery hot inside unit. Smells like mold. Had to take carts up steps due to no elevator access. Staff was friendly
Shanielle M | Premières impressionsThe prices just seemed very high
CLAUDIA G | Expérience généraleMs. Tonya was awesome!!
Scott B | Premières impressionsEveryone employed by U-Haul both in TX (where I initiated truck rental to drive to Charleston SC) and at this storage facility always greeted with a smile and courteous interaction throughout every visit I made to this location at Dorchester Rd in Charleston SC. Always kept clean and orderly access to my unit. Always attended my questions in full with a great attitude. Totally recommend y'all!!!
Marie A | Expérience généraleThanks staff for helping me in my time of need in making sure I have a safe and secure environment to store my memorable items it's greatly appreciated
APRIL D | Premières impressionsLovely great staff
shawn b | Premières impressionsYou all have a friendly and nice staff all smile keep up the good work love u all
dianne h | Expérience généraleReally great staff that provided excellent customer service
BRIAN B | Expérience généraleFlooding in a indoor climate controlled unit never disclosed prior to renting .Flooding occured and never informed till to late to recover all family photos and paintings ,all tax records total loss
bill h | Expérience généraleTonya is nice and most staff is very helpful. It's impossible to call and get help. They slam you on hold and take forever to come back. Thry have even told me I need to deal with the customer in front of me. The place mice or rats. I had to clean belongs as they had feces on them and urine stains. The access is difficult getting up the ramp and hoping to door locking system worked. I moved because I found a facility that is a lot cheaper. Closer to home. Easy back to door with elevators. Spotless clean and fresh smelling. I got double the size single unit for what I was paying for one of two units I had. I used storage from 2016-2024. Almost exactly 8 yrs. I moved due to cost, difficult accessing and teaching staff by phone. Distance from home.
ANTOINETTE L | Expérience généraleManager was excellent and helpful
Paul K | Déménagement en ligneEveryone was great, even helped me back my trailer up, so I could unload. And hooked everything up for me
MONSERRAT V | Premières impressionsHired help rude and disrespectful!!!
shiela r | Expérience généraleConsidering I rented a trailer for a week you'd think I would have got some discount on the storage for a month but we're not willing to come down on price
christopher s | Expérience généraleI am a returning customer and will ALWAYS choose UHaul FIRST for my storage needs!
Patricia p | Premières impressionsDid not give me the size unit I had reserved. Did not give me the first floor unit I reserved. No elevators.
james h | Premières impressionsHello there!!, I had the nicest experience. Ms. Latanya Garret was nothing but the best. She was very patient and attentive to all my u- haul needs. She is a keeper , give her a raise please!!! Lol
kevin w | Premières impressionsTanya was so helpful and accommodating. She really made the experience excellent!
Haley T | Premières impressionsCustomer friendly!!!!
LISA G | Premières impressionsAmical
LISA G | Premières impressionsVery easy to work with , Andrew's costumers service was OUTSTANDING!!
DESMOND S | Expérience généraleGreat attitude, answered my questions in a clear friendly manner❣️
Marie A | Premières impressionsRelocating, was a devastating issue due to covid..from my truck rental issues: redoectinging 3 times forcing pick up in 3 distant cities only to result in a VERY DIRTY AND TRUCK WITH TRANSMISSION ISSUES to storage security: theft of unit, AND REPWEST NOT ADHERING TO INSURANCE POLICY CONTRACT , with valid proof of break in and losses...I was denied compensation dispite a validation to theft of my unit by the store manager. Improper documentation of policy incin addition, dec 2021, iI paid monthly storage and insurance increase change, dispite reflection of payment to uhaul with a request and payment for insurance policy increase...and the policy did not reflect my request after several request to management to confirm. But Addotion was taken from my bank card receiving the price for the increase from 5 000 Coverage to 15,000.00. Also, a contractual 24 hour security and surveillance agreement was also broken. The camera did not effectively monitor or record the premise, nor was a security officer assigned to protect my unit which faced a dark street access and ungated access, A bigger issue is faliurure to properly communicatedid the sale of my unit content...when questioned, Management stated all units auctioned as a clear sale after 90 days if no payment is recieved... my payment was made on Dec 2, 2022 and on Jan 30 2023 I received an email thay my entire contents was sold on the 25th for 65.00... I am more than disappointed as a 2 1/2 year custome. I trust uhaul to safeguard my life possessions and family airlooms. Generally the service is kind and enjoyable.. however to avoid the breech of contract and voiding my account out of the system along with treating me like trash was quite hurtful.. I was so upset I went to the bathroom on myself in the store and now experiencing a depression I have never known. Shame on you as a company
omega c | Expérience généraleThe storage unit itself was great! Clean inside and seemed well built and sturdy. No leaks even during Ian the hurricane- However little bits of insulation was falling on my stuff consistently. The biggest problem I had though was accessing my unit. C12. EVERY time I went to use my unit trucks, pods, moving containers, and shipping bins were blocking the access point. When asking the staff they always seemed extremely putout to help move anything. (Michale B) had the most attitude of all. The worst was yesterday when I was told they "didn't have the keys to those trucks" with no solution. I have even called ahead to let them know I was coming- and nothing was done. After about an hour yesterday, I WAS able to access my unit, however belong made to feel like a problem and not like a paying loyal customer was confusing. I will 100 % continue to use Uhaul trucks for my business, as I do large scale balloon installations- but the storage side of things at this location definitely has so issues to be addressed. Yesterday I had the BEST Customer service from Jena over the phone with customer care. I took photos of the problem, and will happily share them and my experience with Uhaul corporate for reference in hopes this doesn't happen to future tenants.
Hampton B | Expérience généraleThank you for being there for our storage needs. We really appreciate it. We feel sad that we're not able to continue at this time. I have cleaned out the storage building make sure that everything was as when I received it when I come back to work in this area I will definitely come back and use your storage facility. Thank you again for allowing melco fire stopping to be part of this U-Haul storage experience.
Melissa A | Expérience généraleMoney was stolen from me. Fees were added to my account because of the money someone stole. The manager does not want to refund me those fees back that should of never been charged to my account in the first place.
TAMEATHIA L | Expérience généraleGREAT CUSTOMER SERVICE!!
Wilbert G | Expérience généraleVery Good Customer Service, Well kept storage areas
Brenda E | Expérience généraleThey need to do better with payment when i made a payment out of one month. I was told the computer had a glitch in the system and my merchandise went up for sale. When I know I paid for the month that I pay for overall I would not recommend it to anyone else just because of that problem.
TAMEKA H | Expérience généraleThe storage facility was fine- unit was blocked by other trucks, has to wait a bit for them to be moved
Hampton B | Déménagement en lignehelp oovrr the top
Harry W | Premières impressionsMichael Bice was very rude. I've received false information. His employees had nothing good to say about him and confirmed he is a con.
Alana M | Expérience généraleSal was very helpful! I had hoped to be there Saturday and have my son help me unload. My son was unable to help me & I am hard headed enough to unload on my own., Sal was patient with me, explained the workings of the location and devices available to move material from the dock to the unit. Ended up needing a second unit just before closing time, and again he was patient, friendly, & helpful. He represented U-Haul very well, I will use U-Haul again for the second phase of our move.
Ron M | Premières impressionsYou need to train the people you have there to have the one main person that is overwhelmed at the register,long waits suck
Pete K | Expérience généraleI called U-Haul to secure storage. They told me the location I wanted was not available but the 4788 Dorchester facility had a unit available and booked it for me. When I showed up the next day it took over an hour to get the unit ONCE it was my turn in line. Finally received unit, went to unit and took another half hour for them to figure out that the unit was not available and I would have to go to another place. Wasted well over two hours on a day when I was already running a very tight schedule. The attitude of the gentleman helping me with General Manager on his shirt was one of frustration and total lack of compassion. He didn't know how to work the system and kept blaming me for not telling him that I was looking for the first month free storage. I figured since I had already made the reservation and had my contract with me which was up on the counter the whole time, he would recognize this. Had he asked I certainly would have told him. Also once he verified that there were locks on the locker I was supposed to have he went back to computer, spent a few minutes punching some keys and said, "Yep, I was right. I didn't think we had any storage. That's why I asked if you had a reservation" When he asked if I had a reservation, he didn't know I had one for storage. He asked in general. So if he knew way back then he didn't have storage why didn't he tell me then instead of wasting over an hour of my time. And why didn't he believe me when I said there were locks on the storage. So no, I would not go back to this facility for anything.
Christopher A | Premières impressionsThere was one guy in the office , he was working his butt off to keep up, 6 people in line waiting for what ever , he did it all , good man !
Pete K | Premières impressionsMike was amazing. I thought I had lost my phone and he found it in the cab, saved me a lot of time and money. Sarah spent a lot of time while I tried to get proof of home owner's insurance (waiting on the phone with the insurance agency), very helpful and patient. Merci.
Ralph L | Premières impressionsStaff is friendly and helpfull. The manager is very helpfull, She assists and advises to get the best solutions for your needs.The storage I reserved from the general website was not available at this location but she provided a good solution for our storage requirement. Top service!
Freddy V | Premières impressionsThe woman that was working was incredibly helpful, and patient. My biggest complaint is the cost. Price is way too high for what you get.
Tracy B | Premières impressionsWonderful staff!!!
SHADAINIA D | Premières impressionsThere’s rat holes in my unit but I guess that’s normal ?
Lacey M | Déménagement en ligneThe Assistant Manager. Justin, was so helpful and friendly.!
DAVID P | Expérience généraleYour late fee policy is inconsistent unforgiving and unclear my due date on the 27th I've been charged a late fee as soon as the morning before 6 am of the 28th. And received numerous phone calls about payment by the 30th. No text message no reminder emails I kept that storage for five years only after I leave then you thank me for my business? An annual thankyou email or something would have gone along way. You have a good product but your customer service needs serious improvement
tonya m | Expérience généraleA little hard with the way the way the room was set up.
Bonnie M | Premières impressionsAwesome
Oscar U | Expérience généraleThe staff was outstanding but the service that UHaul offers is terrible. I felt like I was double charged. UHaul charges for the use of dumpsters. This makes it difficult for customers to clean facilities after use. I had a horrible experience with UHaul. The staff was amazing despite they were constantly moving . Everyone was always very pleasant, helpful, and always willing to go the extra mile.They deserve their pay checks and more.
KIMBERLY W | Expérience généraleThe employees were very accommodating.
Claudia B | Premières impressionsLove having to dodge the bins, trucks and other crap you place in front of my unit and on the way there. Thank God I know how to drive. Have you wondered why the buildings and pylons are being hit all the time? Do not block the way of your LOYAL customers from their units. Have sent photos over the years, but, of course, nothing happens...
kent k | Premières impressionsKayla was the girl who waited on me and she was great. She use to be at other location and was great there as well. She is very professional and does a great job
Tammy M | Premières impressionsI couldn't access my unit when needed. You can't park hardly. They have zero help.
Colby J | Expérience généraleThe storage unit had a bad leak and mess up my mom's deep freezer and I had to throw it away that's the only problem and that deep freezer was just six months old when the time I have put it in there because she had passed away and I didn't want to get rid of it it's damaged but it's okay
sharon g | Expérience généraleVery helpful and kind
HOLLY B | Expérience généraleI like the place it's a lot of space for my furnitures.
WALTER S | Premières impressionsThe folks working at this location are great. Unfortunately, though, there isn't nearly enough room in the parking lot, so accessing storage units is next to impossible at times.
Rodney S | Premières impressionsThe team at Uhaul are 5 Stars!
Jon O | Premières impressionsI rented a 10x10x8 unit where the door and latch didn't match up correctly. The round lock I was forced to buy would not work in the lower latch hole so I had use another lock. When I returned a week later I'm locked out. The staff guy refused to unlock the unit so I could unlock my stuff. We finally had to stop all your customers that were waiting so we could force the staff guy to unlock our unit. If you want more details on this, call me at 843-709-6557.
Walter F | Expérience généraleKayla is a great general manager and runs a good operation. The housekeepers name is sam and she does a great job at keeping the units and surrounding areas clean and welcoming .
Michael J | Expérience généraleEverything was great, only issue i had was with the moving Helpers I used in Florida. I will not recommend that company to anyone i know.
TERESA M | Déménagement en ligneUpon removing boxes from storage, all stored along the cement wall had mold. The boxes on the floor had water damage. We were on the second floor and unsure how they had water damage. Shelving units - the shelves themselves, also had water damage on the bottom and therefore are no longer useful. Given that the price of the units is so much higher than other storage facilities, and our products stored had damage, I would not recommend Uhaul for long term business storage..
ZELTWANGER L | Expérience généralePortia was very helpful and amazing
JENNIFER L | Expérience généraleCompany is an rip off
Kiki M | Premières impressionsEasy to use and staff was great to work with
John K | Expérience généraleOwner and all staff members are as good as it gets
jeremy h | Expérience généraleKayla was extremely helpful and professional. Thank you Kayla
Barbara H | Expérience généraleEverything was wonderful throughout my patronage. The courteous and understanding staff makes it easy to use them again and recommend them. Thanks Uhaul.
Iona R | Expérience généraleGeneral manager was awesome and a huge help
benjamin w | Expérience généraleThe manager was nice, she did what she could. But very unorganized, too much equipment on site. Storage space I was given was already used, I was given a smaller unit that I had to make it work.
Peter S | Premières impressionsKAYLA WAS GREAT!
Barbara H | Premières impressionsThe staff at the 4788 Dorchester rd location was kind and friendly.. But there was one young lady That help don't remember her name so sorry.. But has beautiful red hair.. She is the best. Merci
Dania W | Premières impressionsWill never refer this place to anyone
tanisha r | Premières impressionsOwner was very rude and has very, very, very poor customer service, he even went as far as yelling at me, blaming being out in the Sun he forgot what he said to me, storage was never used got a refund
tanisha r | Expérience généraleClean store. Management and employees very helpful, patient and kind. Excellent service. Great prices. Thanks U-haul!
Saundra B | Premières impressionsDespite issues beyond their control, they were very nice and accommodating. Sebastian was especially helpful and aquired a moving van and storage shed for me.
Antony V | Premières impressionsThe staff were very helpful and friendly. We waited a long time to get processed tho.
Jessica O | Premières impressionsNobody seemed to know what was going on, spent hours on phone with call centers, a week delay getting access to the box, then dropped off in the wrong spot!
Dave C | Expérience généraleApparently; the manager (never met) is money hungry and senseless. I don't EVER want to hear from him or anyone there, in any, way, shape or form. Told the manager if he kept harassing me, I'd sue.
TOMAS T | Expérience généraleAwesome customer service! I was mistakenly double charged for renting the van due to computer glitches but it was fixed and they were kind. I appreciate the urgency and willingness to take care of me.
armani b | Premières impressionsJared the manager went above and beyond duties to make sure our experience was great.
Angela M | Expérience généraleStaff seemed annoyed that I showed up to empty my ubox even though I had called to set an appointment. They were all standing behind counter chatting, and at first completely ignored me.
Sean P | Expérience généraleNice people
BRIAN H | Expérience généraleDid not see the unit before signing. It's humid and grungy. Opted to cancel, but canceling remotely took 5 phone calls and no responses from the office. Do not recommend - lacking customer service.
KATHARINE O | Expérience généraleOwner/Manager didn't close out my account until 2 months later (Uhaul error). He started standing mail to my ex-husband house for my current husband
Eleanor N | Expérience généraleWas impressed how a crew of only 3 (2 at any time due to alternate shifts) manage to maintain operations/storage/Ubox handling-fetching for customers/attend the counter w no wait. Kudos, Team Jarred!
Elena P | Expérience généraleMerci.
Veronica H | Expérience généraleThank you very much for your customer service
ronald r | RéservationAlthough the facility provided a safe storage, entry locks were frequently broken with AC either being inop or dripping water all over the floor. An increase in rent did not seem reasonable.
AJ M | Expérience généraleThe team at this location made my move very easy. I also had to get a last minute storage unit and that transition went smoothly as well.
Patrice S | RéservationLeft some things in one of yalls units over the summer months- the air conditioning was key! Felt peace of mind with my stuff being here.
Todd C | Expérience généraleThank you!!!
Marek C | RéservationGood, friendly service with help knowledge for questions or concerns. I would definitely recommend the U-Haul service and/or the storage units.
julie h | Expérience généraleSo many completely negative experiences with the Uhaul boxes. And the first two questions aren't relevant but the system is forcing an answer.
Jennifer M | Expérience généraleEverything was very good and nice
John H | Expérience généraleI canceled my account at the location, a couple days later I got numerous letters about a bill and late fees, I called everyday and was told that someone would call be but I never got a phone call.
DAVID P | Expérience générale