Customer Reviews for U-Haul Moving & Storage at Dorchester Rd

5028 évaluations

4788 Dorchester Rd   North Charleston, SC 29405

(843) 747-6942

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(843) 747-6942

4788 Dorchester Rd
North Charleston, SC 29405

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

LACHELLE J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LACHELLE J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter M. 
Évaluation :
5

Not much. The young lady and gentlemen that assisted me were very diligent, knowledgeable, and efficient. It was very busy and they were very cool under pressure. And courtesy was fantastic. A very good crew.

Dwayne B. 
Évaluation :
3

Difficult to be picked up and dropped off in a friend tried to pick me up there and had trouble figuring out where to pull in to park

Paul D. 
Évaluation :
5

GREAR STAFF!!!

Jean S. 
Évaluation :
5

I was terribly disappointed that I was made to drip off my trailer at a depot an hour away from my home versus the contractual drop off where I have may storage. You cost me two hours of driving. The staff I encountered were great but no help.

William W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH R. 
Évaluation :
5

Great service!

SEAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHONA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mobutu D. 
Évaluation :
5

Staff were super friendly and helpful.

VANESSA L. 
Évaluation :
5

Excellent customer service ... unlike the drop off location in Kinston which had poor customer service .

LORA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tanisha P. 
Évaluation :
5

Satisfied customer and the staff was very friendly and helpful

TYESHA S. 
Évaluation :
3

This location is under staffed and poorly organized. The location is very small for the amount of equipment. Only two staff members working and could not handle the amount of business. It is very hard to get into and out of the parking lot.

Matthew B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam P. 
Évaluation :
5

I had to take an extra 30 min to get a trailer. Compressor was inoperable and unable to inflate tires. Not really a big deal but inconvenient nonetheless.

CLINT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce S. 
Évaluation :
4

Charged for 3 gal of gas which was not accurate The truck was above the gas line that I picked it up at I have a photo taken at drop off That part is a total scam Not worth my time to argue but a rip off

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarita G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLINT W. 
Évaluation :
5

I haul owned

DOYLE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linton B. 
Évaluation :
5

Malcom was fantastic and was very patient as we arrived just before closing. Five Stars!

JAMES W. 
Évaluation :
5

Very efficient , helpful and professional- Thank you

MICHAEL J. 
Évaluation :
1

Sketchy neighborhood. Surly staff. He was multitasking so I couldn't get his attention. Equipment was not on site despite reservation. Wasted two hours which put the move behind schedule. Had to go somewhere else to get what we needed.

RALPH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAKOTA O. 
Évaluation :
5

Employee was coming out to check me in before I got out of my truck, nice service

KEITH Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUINTON M. 
Évaluation :
5

Neighborhood pickup at the cheessteak place down the street was God awful. The storage/ rental place I was able to get my uhaul from was great.

DYLAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clifton C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana M. 
Évaluation :
5

I've been renting Uhaul equipment from this store for more than 20 years. There employees always make me feel welcome and they are always eager to help.

Henry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLEY M. 
Évaluation :
1

It doesn't really matter what U-Haul place you use. You hold does not cut you a deal they are very impersonal and they nickel and dime you for every last damn thing. If I could choose any company but you haul I would.

MATTHEW H. 
Évaluation :
1

I was charged for tires and oil...I only drive 60 miles. I was triple charged for everything. That is bulls**t. The quote I got online was not what I was charged. I had the truck for less than a day. Never will I ever rent a truck from u ever.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACEY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
4

The people were very polite even though they were busy.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vaughn L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sean D. 
Évaluation :
2

Per my previous comments regarding the trailer coming disconnected from my hitch on the interstate (this location was not responsible for this) I contacted this location by phone because I was just a few miles away from their facility, hoping perhaps someone could come out and give me a hand. I was abruptly put on hold 4 separate times when I continued to call, to the point that I was screaming "I have an emergency!!" when someone would answer but I'd immediately be put on hold. I finally called the U-Haul toll free emergency number and was able to get roadside assistance. When I dropped off the equipment, the gentleman that unhooked the trailer and the manager were very kind and helpful.

Brannen D. 
Évaluation :
5

This was our third rental in three months for the purpose of moving to our new house. The agents at the this location are friendly and helpful. Good customer service.

James D. 
Évaluation :
5

I dealt with 3 of your people, 2 on site and 1 by phone. All three were a complete pleasure to work with. Good employees are the key to happy customers.

Randy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christy C.  |  Premières impressions 
Évaluation :
5

Keep doing what you are doing

YREL G. 
Évaluation :
5

We had a reservation on Savannah HWY I believe it was Ashley motors and when we went their the location did not exist. We ended up at Dorchester who luckily had the truck.

STEPHEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danica S. 
Évaluation :
5

Good service is why we prefer this U-Haul location. My only request would be that they clear the windshield. It had a lot bug splatters on the windshield.

JAMES D. 
Évaluation :
5

Computer system was horrible, enabling agents to provide great customer service.

ANGELA F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

The overall experience is fine. What I shouldn't have done, was rented the vehicle in the middle of a gas shortage to go a long distance. However, I'm about to deploy and needed to get my things from the base in NC and bring them back to SC. Coming back was the challenge, we needed gas, and we spent a good amount of time, gas and miles, trying to find a gas station. That racked up the price of the vehicle.

ROEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEAGAN M. 
Évaluation :
5

Morgan helped me originally before I made my reservation (to pick up in NC). She was very personable and gave me excellent advice. When I dropped off I had equally great service from Anthony. I would also like to say that my calls to the reservations department were handled very professionally as well. The 15' truck and the auto transport handled great. My entire experience with UHAUL was Excellent!! Thanks!

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
1

customer service needs an overhaul no explanation i was charged for safe move moved my pickup location without notice added 2 hours to my move duration added 15 miles to my trip waited 50 minutes on phone to get told no resolution from uhaul corporate available Still waiting for call from GM clip that holds sun visor fell out of the cab ceiling. i was told to drive anyway with obstructed view if i needed the truck that night, i noticed many other trucks in parking lot. very disappointed!!!

joseph S. 
Évaluation :
5

Garbage cans at facility to clean trucks

JAMES O. 
Évaluation :
1

Charged my card 300 $because they didn't scan trailer in for 20 days. Waiting on refund to process, it's a huge hassle.

Bill H. 
Évaluation :
1

My truck was misaligned, it constantly veered right pretty hard. I had to spend 7 hrs driving that thing and it was super inconvenient.

DELROY G. 
Évaluation :
1

I was charged for fuel when I know I just had topped it off plus a 40 dollar charge for I have no clue what

CHRISTOPHER B. 
Évaluation :
5

Great experience, very easy.

Brooke F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew T. 
Évaluation :
4

When I turned in my vehicle,Malcolm was such a big help. Always great to deal with kind and courteous people like Malcolm

VIRGINIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Same as above... Your telephone experience is lacking...

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANNE R. 
Évaluation :
5

Good job

CHARLES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

winn Q. 
Évaluation :
1

Not sure which location this is intended for but we used two locations over the course of a week and a half and on two of the the experience was worse than any I have ever experienced. The location on Remount road doesn't even look like a business and there was no one in the office both when we picked up and when we returned (during business hours). Also the individual who entered the return data did not do so until the day after we returned and charged us an extra day. In the Dorchester Rd location there was a single person working who was terribly overwhelmed and the computers were not working properly. When I returned the trailer on May 2 it was a similar situation. Somehow the system did not acknowledge the return and we were charge over 600 $for what apparently was a dispatch error. Also we were change 41 $twice although we had the trailer less than 24hrs. I understand that Covid unemployment stuff is causing much of this but even considering that it was over the top unacceptable. Note that the lady at Dorchester was amazingly calm and did a well as any person could possibly could. Also Anthony the outside person was also working incredibly hard. Both individuals should get bonuses for heroic efforts to handle the situation. You may call me at 843 696 1219 if you have questions.

Mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFRED R. 
Évaluation :
2

Folks had no idea how to operate the auto transport trailer. They were hesitant to do anything except hook it up to the truck, which had me watching YouTube clips in the parking lot for instructions. Lights in trailer stopped working after first travel day as well. General attitude of folks at this location was poor and moderate level of incompetence.

BRIAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven J.  |  Expérience générale 
Évaluation :
5

Manager was nice and knowledgeable.

ANTHONY M. 
Évaluation :
5

This is the second time I have used this drop-off location. It is large, easy to navigate with good signage and very helpful staff.

SARAH J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark N. 
Évaluation :
2

The van smelled of cigarette smoke and when I dropped it off I got charged for extra miles I did not put on the van

Daniel U. 
Évaluation :
5

MORGAN AT 4788 DORCHESTER RD. IS AMAZING!!! SHE IS PERFECT WHEN IT COMES TO CUSTOMER SERVICE. SHE WORKS HARD AND IS ALWAYS NICE.

NORMAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emily W. 
Évaluation :
5

The women who waited on me was organized and I felt knew her job well. She keep the place running with the phones and lobby. Great job

JOY K. 
Évaluation :
3

This place was a mess. You could not even pull into the drop off area because the area was full. The parking lot was a mess. Very dirty. I will not drop a vehicle back off at this location. They did check me out quick. The gentleman walked out to t parking lot and did it for me.

John L. 
Évaluation :
5

Best rental pickup I have ever had, anywhere. So friendly and helpful, in and out in minutes.

JUSTINE B. 
Évaluation :
5

Nothing everything was Great

GILESPIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackson B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORA S.  |  Premières impressions 
Évaluation :
5

The team at Uhaul are 5 Stars!

Jon O.  |  Premières impressions 
Évaluation :
1

I rented a 10x10x8 unit where the door and latch didn't match up correctly. The round lock I was forced to buy would not work in the lower latch hole so I had use another lock. When I returned a week later I'm locked out. The staff guy refused to unlock the unit so I could unlock my stuff. We finally had to stop all your customers that were waiting so we could force the staff guy to unlock our unit. If you want more details on this, call me at 843-709-6557.

Walter F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNE L.  |  Expérience générale 
Évaluation :
5

Kayla is a great general manager and runs a good operation. The housekeepers name is sam and she does a great job at keeping the units and surrounding areas clean and welcoming .

Michael J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter F.  |  Premières impressions 
Évaluation :
4

Everything was great, only issue i had was with the moving Helpers I used in Florida. I will not recommend that company to anyone i know.

Teresa M.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brian N.  |  Online Move In 
Évaluation :
3

Upon removing boxes from storage, all stored along the cement wall had mold. The boxes on the floor had water damage. We were on the second floor and unsure how they had water damage. Shelving units - the shelves themselves, also had water damage on the bottom and therefore are no longer useful. Given that the price of the units is so much higher than other storage facilities, and our products stored had damage, I would not recommend Uhaul for long term business storage..

ZELTWANGER L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany d.  |  Expérience générale 
Évaluation :
4

Portia was very helpful and amazing

JENNIFER L.  |  Expérience générale 
Évaluation :
1

Company is an rip off

Kiki M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia J.  |  Expérience générale 
Évaluation :
5

Easy to use and staff was great to work with

John K.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BREONNA M.  |  Premières impressions 
Évaluation :
5

Owner and all staff members are as good as it gets

jeremy h.  |  Expérience générale 
Évaluation :
5

Kayla was extremely helpful and professional. Thank you Kayla

Barbara H.  |  Expérience générale 
Évaluation :
5

Everything was wonderful throughout my patronage. The courteous and understanding staff makes it easy to use them again and recommend them. Thanks Uhaul.

Iona R.  |  Expérience générale 
Évaluation :
5

General manager was awesome and a huge help

benjamin w.  |  Expérience générale 
Évaluation :
2

The manager was nice, she did what she could. But very unorganized, too much equipment on site. Storage space I was given was already used, I was given a smaller unit that I had to make it work.

Peter S.  |  Premières impressions 
Évaluation :
5

KAYLA WAS GREAT!

Barbara H.  |  Premières impressions 
Évaluation :
5

The staff at the 4788 Dorchester rd location was kind and friendly.. But there was one young lady That help don't remember her name so sorry.. But has beautiful red hair.. She is the best. Merci

Dania W.  |  Premières impressions 
Évaluation :
1

Will never refer this place to anyone

tanisha r.  |  Premières impressions 
Évaluation :
1

Owner was very rude and has very, very, very poor customer service, he even went as far as yelling at me, blaming being out in the Sun he forgot what he said to me, storage was never used got a refund

tanisha r.  |  Expérience générale 
Évaluation :
5

Clean store. Management and employees very helpful, patient and kind. Excellent service. Great prices. Thanks U-haul!

Saundra B.  |  Premières impressions 
Évaluation :
5

Despite issues beyond their control, they were very nice and accommodating. Sebastian was especially helpful and aquired a moving van and storage shed for me.

Antony V.  |  Premières impressions 
Évaluation :
4

The staff were very helpful and friendly. We waited a long time to get processed tho.

Jessica O.  |  Premières impressions 
Évaluation :
1

Nobody seemed to know what was going on, spent hours on phone with call centers, a week delay getting access to the box, then dropped off in the wrong spot!

Dave C.  |  Expérience générale 
Évaluation :
3

Apparently; the manager (never met) is money hungry and senseless. I don't EVER want to hear from him or anyone there, in any, way, shape or form. Told the manager if he kept harassing me, I'd sue.

TOMAS T.  |  Expérience générale 
Évaluation :
5

Awesome customer service! I was mistakenly double charged for renting the van due to computer glitches but it was fixed and they were kind. I appreciate the urgency and willingness to take care of me.

armani b.  |  Premières impressions 
Évaluation :
5

Jared the manager went above and beyond duties to make sure our experience was great.

Angela M.  |  Expérience générale 
Évaluation :
2

Staff seemed annoyed that I showed up to empty my ubox even though I had called to set an appointment. They were all standing behind counter chatting, and at first completely ignored me.

Sean P.  |  Expérience générale 
Évaluation :
4

Nice people

BRIAN H.  |  Expérience générale 
Évaluation :
1

Did not see the unit before signing. It's humid and grungy. Opted to cancel, but canceling remotely took 5 phone calls and no responses from the office. Do not recommend - lacking customer service.

KATHARINE O.  |  Expérience générale 
Évaluation :
3

Owner/Manager didn't close out my account until 2 months later (Uhaul error). He started standing mail to my ex-husband house for my current husband 

Eleanor N.  |  Expérience générale 
Évaluation :
5

Was impressed how a crew of only 3 (2 at any time due to alternate shifts) manage to maintain operations/storage/Ubox handling-fetching for customers/attend the counter w no wait. Kudos, Team Jarred!

Elena P.  |  Expérience générale 
Évaluation :
5

Merci.

Veronica H.  |  Expérience générale 
Évaluation :
5

Thank you very much for your customer service

ronald r.  |  Réservation 
Évaluation :
2

Although the facility provided a safe storage, entry locks were frequently broken with AC either being inop or dripping water all over the floor. An increase in rent did not seem reasonable.

AJ M.  |  Expérience générale 
Évaluation :
5

The team at this location made my move very easy. I also had to get a last minute storage unit and that transition went smoothly as well.

Patrice S.  |  Réservation 
Évaluation :
5

Left some things in one of yalls units over the summer months- the air conditioning was key! Felt peace of mind with my stuff being here.

Todd C.  |  Expérience générale 
Évaluation :
5

Thank you!!!

Marek C.  |  Réservation 
Non reviews have been submitted for this location.

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