Customer Reviews for U-Haul Moving & Storage at Dorchester Rd

5041 reviews

4788 Dorchester Rd   North Charleston, SC 29405

(843) 747-6942

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(843) 747-6942

4788 Dorchester Rd
North Charleston, SC 29405

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4

Customer did not leave a comment.

DaNeshia J.  |  Overall Experience 
Rating:
5

No improvements. It was Great customer service.

ERIC E. 
Rating:
3

Hire enough staff to efficiently operate the business.

FREDERICK J. 
Rating:
5

Customer did not leave a comment.

Meagan B. 
Rating:
5

Customer did not leave a comment.

Matthew E. 
Rating:
4

Customer did not leave a comment.

SHARON M. 
Rating:
2

Customer did not leave a comment.

Carilee M. 
Rating:
5

Portia and the rest of the staff are wonderful. Very professional and courteous.

Winn Q. 
Rating:
5

It was very crowded with trucks and hard to gain access to park and return the truck, but they just opened in the morning so that's probably why. Everyone who worked there seemed happily and eager to take care of our return promptly.

Colleen K. 
Rating:
4

Customer did not leave a comment.

Corrinthia G. 
Rating:
5

I am a frequent business customer of Uhaul renting several truck monthly to make our deliveries. I rented and open trailer and retuned it 2 hours late. the trailer was unhooked from my truck and immediately attached to another individuals. I was charged for a 2nd day though the trailer was rented to someone else. iI should have just kept the trailer another day if I was paying for it. We will be looking for another source for future truck rental. Glad we were a Valued Customer!

MARION H. 
Rating:
2

The folks working at this location are great. Unfortunately, though, there isn't nearly enough room in the parking lot, so accessing storage units is next to impossible at times.

Rodney S.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

JONATHAN M. 
Rating:
3

Customer did not leave a comment.

LACHELLE J.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

LACHELLE J. 
Rating:
3

Customer did not leave a comment.

Peter M. 
Rating:
5

Not much. The young lady and gentlemen that assisted me were very diligent, knowledgeable, and efficient. It was very busy and they were very cool under pressure. And courtesy was fantastic. A very good crew.

Dwayne B. 
Rating:
3

Difficult to be picked up and dropped off in a friend tried to pick me up there and had trouble figuring out where to pull in to park

Paul D. 
Rating:
5

GREAR STAFF!!!

Jean S. 
Rating:
5

I was terribly disappointed that I was made to drip off my trailer at a depot an hour away from my home versus the contractual drop off where I have may storage. You cost me two hours of driving. The staff I encountered were great but no help.

William W. 
Rating:
4

Customer did not leave a comment.

KEITH R. 
Rating:
5

Great service!

SEAN M. 
Rating:
5

Customer did not leave a comment.

CHONA M. 
Rating:
5

Customer did not leave a comment.

LEAM H. 
Rating:
5

Customer did not leave a comment.

Mobutu D. 
Rating:
5

Staff were super friendly and helpful.

VANESSA L. 
Rating:
5

Excellent customer service ... unlike the drop off location in Kinston which had poor customer service .

LORA J. 
Rating:
4

Customer did not leave a comment.

Tanisha P. 
Rating:
5

Satisfied customer and the staff was very friendly and helpful

TYESHA S. 
Rating:
3

This location is under staffed and poorly organized. The location is very small for the amount of equipment. Only two staff members working and could not handle the amount of business. It is very hard to get into and out of the parking lot.

Matthew B. 
Rating:
4

Customer did not leave a comment.

Richard G. 
Rating:
3

Customer did not leave a comment.

Adam P. 
Rating:
5

I had to take an extra 30 min to get a trailer. Compressor was inoperable and unable to inflate tires. Not really a big deal but inconvenient nonetheless.

CLINT W. 
Rating:
5

Customer did not leave a comment.

MARK W. 
Rating:
5

Customer did not leave a comment.

Bruce S. 
Rating:
4

Charged for 3 gal of gas which was not accurate The truck was above the gas line that I picked it up at I have a photo taken at drop off That part is a total scam Not worth my time to argue but a rip off

MICHAEL C. 
Rating:
5

Customer did not leave a comment.

Sarita G. 
Rating:
3

Customer did not leave a comment.

CLINT W. 
Rating:
5

I haul owned

DOYLE W. 
Rating:
5

Customer did not leave a comment.

Jennifer K. 
Rating:
5

Customer did not leave a comment.

Mark S. 
Rating:
5

Customer did not leave a comment.

Deborah I. 
Rating:
5

Customer did not leave a comment.

Linton B. 
Rating:
5

Malcom was fantastic and was very patient as we arrived just before closing. Five Stars!

JAMES W. 
Rating:
5

Very efficient , helpful and professional- Thank you

MICHAEL J. 
Rating:
1

Sketchy neighborhood. Surly staff. He was multitasking so I couldn't get his attention. Equipment was not on site despite reservation. Wasted two hours which put the move behind schedule. Had to go somewhere else to get what we needed.

RALPH H. 
Rating:
5

Customer did not leave a comment.

DAKOTA O. 
Rating:
5

Employee was coming out to check me in before I got out of my truck, nice service

KEITH Y. 
Rating:
4

Customer did not leave a comment.

Walter S. 
Rating:
5

Customer did not leave a comment.

Tina C. 
Rating:
4

Customer did not leave a comment.

Katherine Z. 
Rating:
4

Customer did not leave a comment.

Kenneth O. 
Rating:
5

Customer did not leave a comment.

QUINTON M. 
Rating:
5

Neighborhood pickup at the cheessteak place down the street was God awful. The storage/ rental place I was able to get my uhaul from was great.

DYLAN S. 
Rating:
5

Customer did not leave a comment.

Wanda J. 
Rating:
4

Customer did not leave a comment.

Clifton C. 
Rating:
4

Customer did not leave a comment.

Dana M. 
Rating:
5

I've been renting Uhaul equipment from this store for more than 20 years. There employees always make me feel welcome and they are always eager to help.

Henry C. 
Rating:
5

Customer did not leave a comment.

SHELLEY M. 
Rating:
1

It doesn't really matter what U-Haul place you use. You hold does not cut you a deal they are very impersonal and they nickel and dime you for every last damn thing. If I could choose any company but you haul I would.

MATTHEW H. 
Rating:
1

I was charged for tires and oil...I only drive 60 miles. I was triple charged for everything. That is bulls**t. The quote I got online was not what I was charged. I had the truck for less than a day. Never will I ever rent a truck from u ever.

DAVID L. 
Rating:
5

Customer did not leave a comment.

STACEY R. 
Rating:
4

Customer did not leave a comment.

JOHN G. 
Rating:
5

Customer did not leave a comment.

Robert B. 
Rating:
4

The people were very polite even though they were busy.

ROBERT M. 
Rating:
5

Customer did not leave a comment.

Vaughn L. 
Rating:
3

Customer did not leave a comment.

Sean D. 
Rating:
2

Per my previous comments regarding the trailer coming disconnected from my hitch on the interstate (this location was not responsible for this) I contacted this location by phone because I was just a few miles away from their facility, hoping perhaps someone could come out and give me a hand. I was abruptly put on hold 4 separate times when I continued to call, to the point that I was screaming "I have an emergency!!" when someone would answer but I'd immediately be put on hold. I finally called the U-Haul toll free emergency number and was able to get roadside assistance. When I dropped off the equipment, the gentleman that unhooked the trailer and the manager were very kind and helpful.

Brannen D. 
Rating:
5

This was our third rental in three months for the purpose of moving to our new house. The agents at the this location are friendly and helpful. Good customer service.

James D. 
Rating:
5

I dealt with 3 of your people, 2 on site and 1 by phone. All three were a complete pleasure to work with. Good employees are the key to happy customers.

Randy M. 
Rating:
5

Customer did not leave a comment.

JAMES R. 
Rating:
3

Customer did not leave a comment.

Christy C.  |  First Impressions 
Rating:
5

Keep doing what you are doing

YREL G. 
Rating:
5

We had a reservation on Savannah HWY I believe it was Ashley motors and when we went their the location did not exist. We ended up at Dorchester who luckily had the truck.

STEPHEN R. 
Rating:
5

Customer did not leave a comment.

Danica S. 
Rating:
5

Good service is why we prefer this U-Haul location. My only request would be that they clear the windshield. It had a lot bug splatters on the windshield.

JAMES D. 
Rating:
5

Computer system was horrible, enabling agents to provide great customer service.

ANGELA F. 
Rating:
3

Customer did not leave a comment.

David H. 
Rating:
5

The overall experience is fine. What I shouldn't have done, was rented the vehicle in the middle of a gas shortage to go a long distance. However, I'm about to deploy and needed to get my things from the base in NC and bring them back to SC. Coming back was the challenge, we needed gas, and we spent a good amount of time, gas and miles, trying to find a gas station. That racked up the price of the vehicle.

ROEL R. 
Rating:
5

Customer did not leave a comment.

MEAGAN M. 
Rating:
5

Morgan helped me originally before I made my reservation (to pick up in NC). She was very personable and gave me excellent advice. When I dropped off I had equally great service from Anthony. I would also like to say that my calls to the reservations department were handled very professionally as well. The 15' truck and the auto transport handled great. My entire experience with UHAUL was Excellent!! Thanks!

Michael R. 
Rating:
5

Customer did not leave a comment.

DONNA W. 
Rating:
5

Customer did not leave a comment.

Scott M. 
Rating:
5

Customer did not leave a comment.

VANESSA S.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Thomas H. 
Rating:
1

customer service needs an overhaul no explanation i was charged for safe move moved my pickup location without notice added 2 hours to my move duration added 15 miles to my trip waited 50 minutes on phone to get told no resolution from uhaul corporate available Still waiting for call from GM clip that holds sun visor fell out of the cab ceiling. i was told to drive anyway with obstructed view if i needed the truck that night, i noticed many other trucks in parking lot. very disappointed!!!

joseph S. 
Rating:
5

Garbage cans at facility to clean trucks

JAMES O. 
Rating:
1

Charged my card 300 $because they didn't scan trailer in for 20 days. Waiting on refund to process, it's a huge hassle.

Bill H. 
Rating:
1

My truck was misaligned, it constantly veered right pretty hard. I had to spend 7 hrs driving that thing and it was super inconvenient.

DELROY G. 
Rating:
1

I was charged for fuel when I know I just had topped it off plus a 40 dollar charge for I have no clue what

CHRISTOPHER B. 
Rating:
5

Great experience, very easy.

Brooke F. 
Rating:
5

Customer did not leave a comment.

Andrew T. 
Rating:
4

When I turned in my vehicle,Malcolm was such a big help. Always great to deal with kind and courteous people like Malcolm

VIRGINIA M. 
Rating:
5

Customer did not leave a comment.

STEPHEN S. 
Rating:
4

Customer did not leave a comment.

James S. 
Rating:
5

Same as above... Your telephone experience is lacking...

Thomas R. 
Rating:
5

Customer did not leave a comment.

David L. 
Rating:
5

Customer did not leave a comment.

DIANNE R. 
Rating:
5

Good job

CHARLES H. 
Rating:
5

Customer did not leave a comment.

winn Q. 
Rating:
1

Not sure which location this is intended for but we used two locations over the course of a week and a half and on two of the the experience was worse than any I have ever experienced. The location on Remount road doesn't even look like a business and there was no one in the office both when we picked up and when we returned (during business hours). Also the individual who entered the return data did not do so until the day after we returned and charged us an extra day. In the Dorchester Rd location there was a single person working who was terribly overwhelmed and the computers were not working properly. When I returned the trailer on May 2 it was a similar situation. Somehow the system did not acknowledge the return and we were charge over 600 $for what apparently was a dispatch error. Also we were change 41 $twice although we had the trailer less than 24hrs. I understand that Covid unemployment stuff is causing much of this but even considering that it was over the top unacceptable. Note that the lady at Dorchester was amazingly calm and did a well as any person could possibly could. Also Anthony the outside person was also working incredibly hard. Both individuals should get bonuses for heroic efforts to handle the situation. You may call me at 843 696 1219 if you have questions.

Mary C. 
Rating:
5

Customer did not leave a comment.

ALFRED R. 
Rating:
2

Folks had no idea how to operate the auto transport trailer. They were hesitant to do anything except hook it up to the truck, which had me watching YouTube clips in the parking lot for instructions. Lights in trailer stopped working after first travel day as well. General attitude of folks at this location was poor and moderate level of incompetence.

BRIAN B. 
Rating:
4

Customer did not leave a comment.

Steven J.  |  Overall Experience 
Rating:
5

Manager was nice and knowledgeable.

ANTHONY M. 
Rating:
5

This is the second time I have used this drop-off location. It is large, easy to navigate with good signage and very helpful staff.

SARAH J. 
Rating:
5

Customer did not leave a comment.

NORA S.  |  First Impressions 
Rating:
5

The team at Uhaul are 5 Stars!

Jon O.  |  First Impressions 
Rating:
1

I rented a 10x10x8 unit where the door and latch didn't match up correctly. The round lock I was forced to buy would not work in the lower latch hole so I had use another lock. When I returned a week later I'm locked out. The staff guy refused to unlock the unit so I could unlock my stuff. We finally had to stop all your customers that were waiting so we could force the staff guy to unlock our unit. If you want more details on this, call me at 843-709-6557.

Walter F.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

ANNE L.  |  Overall Experience 
Rating:
5

Kayla is a great general manager and runs a good operation. The housekeepers name is sam and she does a great job at keeping the units and surrounding areas clean and welcoming .

Michael J.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Walter F.  |  First Impressions 
Rating:
4

Everything was great, only issue i had was with the moving Helpers I used in Florida. I will not recommend that company to anyone i know.

Teresa M.  |  Online Move In 
Rating:
1

Customer did not leave a comment.

Brian N.  |  Online Move In 
Rating:
3

Upon removing boxes from storage, all stored along the cement wall had mold. The boxes on the floor had water damage. We were on the second floor and unsure how they had water damage. Shelving units - the shelves themselves, also had water damage on the bottom and therefore are no longer useful. Given that the price of the units is so much higher than other storage facilities, and our products stored had damage, I would not recommend Uhaul for long term business storage..

ZELTWANGER L.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

tiffany d.  |  Overall Experience 
Rating:
4

Portia was very helpful and amazing

JENNIFER L.  |  Overall Experience 
Rating:
1

Company is an rip off

Kiki M.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

Robin V.  |  Overall Experience 
Rating:
3

Customer did not leave a comment.

JAMES L.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Jacqueline B.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Virginia J.  |  Overall Experience 
Rating:
5

Easy to use and staff was great to work with

John K.  |  Overall Experience 
Rating:
1

Customer did not leave a comment.

BREONNA M.  |  First Impressions 
Rating:
5

Owner and all staff members are as good as it gets

jeremy h.  |  Overall Experience 
Rating:
5

Kayla was extremely helpful and professional. Thank you Kayla

Barbara H.  |  Overall Experience 
Rating:
5

Everything was wonderful throughout my patronage. The courteous and understanding staff makes it easy to use them again and recommend them. Thanks Uhaul.

Iona R.  |  Overall Experience 
Rating:
5

General manager was awesome and a huge help

benjamin w.  |  Overall Experience 
Rating:
2

The manager was nice, she did what she could. But very unorganized, too much equipment on site. Storage space I was given was already used, I was given a smaller unit that I had to make it work.

Peter S.  |  First Impressions 
Rating:
5

KAYLA WAS GREAT!

Barbara H.  |  First Impressions 
Rating:
5

The staff at the 4788 Dorchester rd location was kind and friendly.. But there was one young lady That help don't remember her name so sorry.. But has beautiful red hair.. She is the best. Thank you

Dania W.  |  First Impressions 
Rating:
1

Will never refer this place to anyone

tanisha r.  |  First Impressions 
Rating:
1

Owner was very rude and has very, very, very poor customer service, he even went as far as yelling at me, blaming being out in the Sun he forgot what he said to me, storage was never used got a refund

tanisha r.  |  Overall Experience 
Rating:
5

Clean store. Management and employees very helpful, patient and kind. Excellent service. Great prices. Thanks U-haul!

Saundra B.  |  First Impressions 
Rating:
5

Despite issues beyond their control, they were very nice and accommodating. Sebastian was especially helpful and aquired a moving van and storage shed for me.

Antony V.  |  First Impressions 
Rating:
4

The staff were very helpful and friendly. We waited a long time to get processed tho.

Jessica O.  |  First Impressions 
Rating:
1

Nobody seemed to know what was going on, spent hours on phone with call centers, a week delay getting access to the box, then dropped off in the wrong spot!

Dave C.  |  Overall Experience 
Rating:
3

Apparently; the manager (never met) is money hungry and senseless. I don't EVER want to hear from him or anyone there, in any, way, shape or form. Told the manager if he kept harassing me, I'd sue.

TOMAS T.  |  Overall Experience 
Rating:
5

Awesome customer service! I was mistakenly double charged for renting the van due to computer glitches but it was fixed and they were kind. I appreciate the urgency and willingness to take care of me.

armani b.  |  First Impressions 
Rating:
5

Jared the manager went above and beyond duties to make sure our experience was great.

Angela M.  |  Overall Experience 
Rating:
2

Staff seemed annoyed that I showed up to empty my ubox even though I had called to set an appointment. They were all standing behind counter chatting, and at first completely ignored me.

Sean P.  |  Overall Experience 
Rating:
4

Nice people

BRIAN H.  |  Overall Experience 
Rating:
1

Did not see the unit before signing. It's humid and grungy. Opted to cancel, but canceling remotely took 5 phone calls and no responses from the office. Do not recommend - lacking customer service.

KATHARINE O.  |  Overall Experience 
Rating:
3

Owner/Manager didn't close out my account until 2 months later (Uhaul error). He started standing mail to my ex-husband house for my current husband 

Eleanor N.  |  Overall Experience 
Rating:
5

Was impressed how a crew of only 3 (2 at any time due to alternate shifts) manage to maintain operations/storage/Ubox handling-fetching for customers/attend the counter w no wait. Kudos, Team Jarred!

Elena P.  |  Overall Experience 
Rating:
5

Thank you!

Veronica H.  |  Overall Experience 
Rating:
5

Thank you very much for your customer service

ronald r.  |  Reservation 
Rating:
5

The team at this location made my move very easy. I also had to get a last minute storage unit and that transition went smoothly as well.

Patrice S.  |  Reservation 
No reviews have been submitted for this location.

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