Customer Reviews for U-Haul Moving & Storage at Dorchester Rd

5 939 évaluations

4788 Dorchester Rd   North Charleston, SC 29405

(843) 747-6942

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(843) 747-6942

4788 Dorchester Rd
North Charleston, SC 29405

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick L. 
Évaluation :
1

The man working was a nightmare. It was really busy and they were short staffed but either way, he was turning people down and denying them their rentals very very flippantly. Another staff person had to step in to de escalate a customer because they'd been told by the counter guy that they couldn't get their rental due to a credit card issue despite being referred there by another Uhaul location. It seemed like he enjoyed turning people away. He almost completely cancelled my reservation simply because I wasn't sure if I had lights attached. I did but I stumbled to think about it and he radioed to “cancel that order” it was a nightmare. Plus it took 2 hours.

Angela Z. 
Évaluation :
1

I drove less than 20 miles and my truck I rented broke down. Called the service center where I rented and ask if I can put them on hold I told him it was an emergency my phone was about to go dead I was on the interstate and it was pouring rain. They put me on hold anyway I called again and they put me on hold again it was 45 minutes until they told me that they had emailed me a contract which had a roadside service number in it. After contacting roadside service it was good however I would like a full refund on my rental. What took me Nine hours should've been a 2 1/2 hour trip

RObert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessie L. 
Évaluation :
4

Add cruise control to the trucks

joshua W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
4

The man at the cashier had the patience of a saint. He was so nice to everyone and kept calm in a non-stop environment.

Charlene D. 
Évaluation :
5

Wonderfully easy

Dean S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaclyn C. 
Évaluation :
1

The online system was down. We waited in line for an hour and a half to pick up a trailer we reserved online. Then they lost the cable to hook up the lights and we had to wait even longer for them to find it. I understand they were understaffed and it's not the employees faults but I won't be using uhaul anytime soon

JONATHAN B. 
Évaluation :
5

U-Haul is Awesome. Had a last minute need to rent a truck as well as movers in two different locations. U-Haul had all that we needed to achieve this. The only "glitch" we encountered was that there was no way to lock the truck while it was parked overnight. We had to buy a chain and a lock at a nearby hardware store. It would have helped to have been able to purchase it when we picked up the truck.

Judith C. 
Évaluation :
5

Very helpful both in and out.

Ron S. 
Évaluation :
1

I had reservations at 10am. I had to wait in line for 2 hours to pick up the truck

LA-TOYA W. 
Évaluation :
5

Very friendly and professional staff.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayce J. 
Évaluation :
3

Watch this facility, they change your reservation without permission and remove insurance from your contract. Then of course no one in the company can fix it. Spent hours on the phone and we were promised a phone call which of course we never received. Go to the King St location they are great.

Heather S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Absolutely nothing. U-Haul rocks.

Michael F. 
Évaluation :
5

Porsha (sp?) provided EXCELLENT customer service. Pickup and drop off was flawless. Overall excellent experience and an excellent value!

Patrick B. 
Évaluation :
5

Employees were very helpfull!

TRACI F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah W. 
Évaluation :
2

Location was very understaffed. Was in line with 20+ people to pick up a trailer for well over an hour, even with checking in online. Had two registers open and went down to one with the person working the register went to go find out who had not picked up their rentals.

Tonya H. 
Évaluation :
5

I experience exceptional service keep doing what you're doing

theresa M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Salvador the owner was awesome! He stayed after hours and hooked me up. He was professional and very accommodating. I had a great experience, thank you!

Scott M. 
Évaluation :
1

The rep working at the time of pickup opened late and was extremely rude to customers. Truck had damage all over it and dirty inside. Cigarettes in the ash tray and windshield so dirty you could hardly see out. Truck hadn't been cleaned in forever.

Morgan D. 
Évaluation :
1

Very busy location and only two employees who were worked to death. Very difficult process on a very difficult day. Employees were very nice but not fair to them to have a line out the door at 8 a.m. and only two people. Up your wages and get some help! My husband I suffered on pick up and return based on lack of sufficient staff.

Mary S. 
Évaluation :
2

I reserved a van at King St in Charleston a month ago for a move that HAD to happen on 7/30/22. I reserved early so there would be no issues. The morning of 7/30, I received a text to pick it up at Wappoo Rd in Charleston. I was confused by the change in location so I called. There are no ways to reach the locations directly, so you have to call customer service. I called and waited on hold from 8am to NOON. It would say I had a 30-40 min hold time, and then after 40 min, it would hang up on my and I had to call back. One time, I tried the “call me back” option. Phone in hand, waiting, I never got a call. Then I got a text saying I didn't pick up. They never called, and I had no missed calls. I tried the chat feature, and it said 30 min wait. After 30 min, it disconnected me and said “we see you left the chat”. I tried to find any working number to the Wappoo Rd store and the person that answered said they are an answering service for a real estate company and they don't have uhauls. We were trying to know what to do, because we had a 3 hour drive to get to Charleston to move my daughter. During one of my 4 hour call attempts, while driving to Charleston, I selected the option to. “Press 2” if you have been in an accident. 20 min later someone answered and asked if I'm ok. I said I was not in an accident, but I'm trying everything possible to reach a human. She transferred me to someone in Wilmington NC, who had no clue. That person transferred me to someone in Columbia, SC who also had no clue. That person transferred me to a woman who was SOOOOO rude. She said “your reservation doesn't mean you get a moving van for sure. We have 20ft one in Ladson, SC. This is WAY far away and the truck that big wouldn't fit into where we needed to load things. I asked why we didn't have a van, she just kept saying “so do you want the 20 foot in Ladson or not?”. No empathy, no customer service. I explained we were driving 3 hours, based on a text telling us to come pick it up. Finally, I had my daughter drive to the Wappoo Rd location and hand the phone to a person. The person there said they had a van but someone else reserved it to pick up later today. I asked WHEN did they reserve it because my reservation was a month ago. Somehow, they found another van in North Charleston for us. We drove there and got it, but waited over an hour in line. The extra distance cost more “per mile” costs, and more gas money. Do you know what it's like to be on hold and hung up on over and over for FOUR HOURS, all while having no idea what you're going to do to move when you get there with no truck reserved. We were told a reservation doesn't reserve a truck. WHAT IS A RESERVATION then? We didn't even get to start the move until 4;00 that day, so we were still moving all night long and then had a 3 hour drive back home. I've never seen anything so awful in my life. NEVER AGAIN! No customer service, no attempt to help, no one cared.

Justin Y. 
Évaluation :
2

Gooogle review: "There is a hidden fee! Don't drop off after hours! They'll charge you an additional, undocumented fee."

JOSHUA K. 
Évaluation :
2

They need more people to work in the store

Diane L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gareth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
3

The staff working yesterday was amazing. Only 1 woman was checking people in and probably had over 20 people in line. She was very patient and thorough with every customer. You needed another 3 of her on college moving day. The staff did a terrific job getting rentals given the number of customers.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek S. 
Évaluation :
5

Wonderful staff that was incredibly patient with the wild amount of customers! The staff remained calm and delightful amount a very rough group of customers! Many mouthy people and the staff continues to remain with smiles and resilience!

Laura B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann Marie L. 
Évaluation :
4

There was broken glass in the back of the cargo area and I cut myself 2 times loading it up. Also without letting me know they switched me to a cargo van from a sprinter type van. I needed the sprinter type van because of the extra 2 feet of height but made it work. The employees were good but they were down a person so it took longer to get the van but that's not the employees fault. Overall we've used you a few times and probably will again.

Chris L. 
Évaluation :
3

Clean out the trucks and inspect them. Our truck smelled like strong marijuana…my husband and I had to wipe the inside down with Odoban! The windshield wipes were terrible! But other than that, it served its purpose.

Samantha C. 
Évaluation :
4

N.D.

Lazance S. 
Évaluation :
5

Very easy, friendly and helpful service even though they seemed a little short staffed. I would definitely use again the next time I need to move.

Randy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed G. 
Évaluation :
4

You need more counter help. Separate lines for online reservations, walk-ins, and drop off.

puretheatre H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
5

Perhaps, one or two extra people at the customer service would speed up the rental process.

Chris G. 
Évaluation :
1

Had to wait over 20 minutes just to speak with someone even though I had a reservation.

Mark T. 
Évaluation :
5

Sal was excellent. Great customer service

ALBERT R. 
Évaluation :
5

Have used this location twice this week and both times an excellant experience. A very efficient and courteous staff. Highly recommend this location!

David M. 
Évaluation :
5

A very pleasant experience. Staff very courteous and helpful.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marion S. 
Évaluation :
5

Did a night drop. Place was clean and well lit. Left truck by the door and put key in the night drop.

Bill B. 
Évaluation :
4

Make sure uhaul is running properly. The one I received had oil issues and kept beeping the entire time I had it. I pulled back up instantly after I drove off the lot and they knew there was an oil issue, checked the oil without putting more in it, and sent me on my way. I am just glad it didn't stop on me mid drive because I know lack of oil can cause engine and driving issues.

Tiara M. 
Évaluation :
5

There was one guy in the office , he was working his butt off to keep up, 6 people in line waiting for what ever , he did it all , good man !

Pete K.  |  Premières impressions 
Évaluation :
5

Very friendly helpful and service oriented people. Very very fast return and did all the unhook and handling.

Roger P. 
Évaluation :
4

People who have a reservation should get taken first upon the opening of the facility each morning. Not someone who just shows up that morning to try and get something at the last minute

Bryan T. 
Évaluation :
2

You were understaffed. Had to wait a long time. Finally went to another U-Haul dealer 3 miles away and got service.

OTIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni S. 
Évaluation :
1

I was charged twice and tried calling several times and hold time was over an hour. I don't understand why I was charged twice! And I can't get a hold of anyone for answers.

Amanda L. 
Évaluation :
4

I suggest 2 employees in the morning. Poor guy did good with the long line he had. Checking out was fast. Employees on PM shift had a nice friendly attitude.

Avis G. 
Évaluation :
5

The guy who is pictured on the website was extremely helpful and knowledgeable. Brakes were terrible - really needs looking into.

Rex S. 
Évaluation :
3

Air conditioner knob was broken. Could not use AC in the summer in the south. Also, vehicle tire maintenance system warning light was on. Not a safe vehicle.

Michael M. 
Évaluation :
4

The parking lot seemed crowded and unmarked. The lone employee, who was doing a great job, kept having to leave to tell people to move their vehicles out of the way because the rental trucks were blocked in. The parking spaces that were available were not clearly marked and not many of them.

Laura B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrea W. 
Évaluation :
3

Stood in line 45 mins to pick up rental after already having made reservation. Arrived at destination with rental; rental had furniture in back of truck from previous customer; had to return rental immediately for new rental. Had to wait for rental switch. Had to wait when I returned the second truck to make sure I was not getting charged for gasoline put in the first truck that already had a previous customer's furniture. Need more customer service people at this location to reduce customer wait times.

Drew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILL R. 
Évaluation :
5

After arriving, I was able to get the truck and trailer checked in with a few minutes and got on my way.

Walter F. 
Évaluation :
3

Only one person working at this location. I've returned equip here several times and had great experience. Today the wait was ridiculous. This is a busy uhaul location and needs more staff to properly serve customers

Stephen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHLORISSA G. 
Évaluation :
5

The guy that checked us in was very helpful and friendly!

Harold H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gena B. 
Évaluation :
3

Great truck, but it was kind of expensive, 78$ for the initial fee and then I put 50$ in the gas tank, and returned it for an additional 48$, might as well hire a moving company

Adrian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore S. 
Évaluation :
3

The area for this location is too congested, as is the uhaul yard. The lady that checked our truck in was prompt and courteous, other employees, not so much.

James B. 
Évaluation :
3

Inside truck needed to cleaned. The truck needed a wheel alignment. Truck was old no place to charge phones. Needs better fuel mileage.

Johnnie C. 
Évaluation :
5

I have been to 4 different uhaul locations with this overall move. Porsche was by far the best sales associate I have had. She processed everything quickly and literally ran to unhook my trailer so I could be on my way and so she could help the next customer. Give her a raise!

Michele D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kory K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERON J. 
Évaluation :
3

Second time in the last four rentals that I had to relocate and go to another location. 8222 Dorchester Rd. did not have the trailer I had reserved.

Mike D. 
Évaluation :
5

Didn't get the general managers name, sure wish I had. He was the only one there and had customers 7 deep when I walked in. He did a super job, was great with the customers, professional and got the job done. I was in there Thursday 7-14-2022 at 11:30 AM. He deserves an "Atta Boy" for sure.

Dan C. 
Évaluation :
3

Inside check in was very slow. It was Friday and only one person was working inside. Other than that it was fine. Glad to have gotten the job done.

Barbara E. 
Évaluation :
1

Get rid of the call center during open hours, and stop lying to customers. I had to push my move back several days after being told the location would be closed the day I originally needed to pick up. Either a call center rep lied and said they worked at the pick up location or someone at the location lied to me. Either way I had to reschedule 2 job interviews and lost a job offer because of the delay created. No concessions were offered due to the issue other than "that didn't happen here" when I was picking up truck. When explained to the owner when picking up trailer she offered to pull the call but I was never reached out to with result. Will be looking elsewhere on my future moves.

JONATHAN B. 
Évaluation :
3

Have more staff available so the wait isn't as long.

Rachel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter D. 
Évaluation :
3

Understaffed. Lot was jammed full of trucks, and the manager expected me to get the truck out of a tangle od vehicles.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexis Z. 
Évaluation :
5

The property manager, Michael, did an absolutely wonderful job in pulling through and finding a working solution to help me move last-minute. He and his employee, Salvador, worked with us to ensure the entire process went smoothly and got us everything we needed. Huge thanks to both of them.

Eliana A. 
Évaluation :
1

Na

Monique M. 
Évaluation :
5

Mike was amazing. I thought I had lost my phone and he found it in the cab, saved me a lot of time and money. Sarah spent a lot of time while I tried to get proof of home owner's insurance (waiting on the phone with the insurance agency), very helpful and patient. Merci.

Ralph L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERENCE M.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jasmine H.  |  Online Move In 
Évaluation :
5

Staff is friendly and helpfull. The manager is very helpfull, She assists and advises to get the best solutions for your needs.The storage I reserved from the general website was not available at this location but she provided a good solution for our storage requirement. Top service!

Freddy V.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROSALIND C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Guydetra S.  |  Premières impressions 
Évaluation :
3

The woman that was working was incredibly helpful, and patient. My biggest complaint is the cost. Price is way too high for what you get.

Tracy B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett H.  |  Premières impressions 
Évaluation :
5

Wonderful staff!!!

SHADAINIA D.  |  Premières impressions 
Évaluation :
3

There’s rat holes in my unit but I guess that’s normal ?

Lacey M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikkia M.  |  Expérience générale 
Évaluation :
5

The Assistant Manager. Justin, was so helpful and friendly.!

DAVID P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon G.  |  Expérience générale 
Évaluation :
3

Your late fee policy is inconsistent unforgiving and unclear my due date on the 27th I've been charged a late fee as soon as the morning before 6 am of the 28th. And received numerous phone calls about payment by the 30th. No text message no reminder emails I kept that storage for five years only after I leave then you thank me for my business? An annual thankyou email or something would have gone along way. You have a good product but your customer service needs serious improvement

tonya m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKELIA M.  |  Expérience générale 
Évaluation :
4

A little hard with the way the way the room was set up.

Bonnie M.  |  Premières impressions 
Évaluation :
5

Awesome

Oscar U.  |  Expérience générale 
Évaluation :
2

The staff was outstanding but the service that UHaul offers is terrible. I felt like I was double charged. UHaul charges for the use of dumpsters. This makes it difficult for customers to clean facilities after use. I had a horrible experience with UHaul. The staff was amazing despite they were constantly moving . Everyone was always very pleasant, helpful, and always willing to go the extra mile.They deserve their pay checks and more.

KIMBERLY W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Septilla D.  |  Online Move In 
Évaluation :
5

The employees were very accommodating.

Claudia B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elliott H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin C.  |  Expérience générale 
Évaluation :
2

Love having to dodge the bins, trucks and other crap you place in front of my unit and on the way there. Thank God I know how to drive. Have you wondered why the buildings and pylons are being hit all the time? Do not block the way of your LOYAL customers from their units. Have sent photos over the years, but, of course, nothing happens...

kent k.  |  Premières impressions 
Évaluation :
5

Kayla was the girl who waited on me and she was great. She use to be at other location and was great there as well. She is very professional and does a great job

Tammy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry H.  |  Online Move In 
Évaluation :
1

I couldn't access my unit when needed. You can't park hardly. They have zero help.

Colby J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Garrett L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney A.  |  Expérience générale 
Évaluation :
5

The storage unit had a bad leak and mess up my mom's deep freezer and I had to throw it away that's the only problem and that deep freezer was just six months old when the time I have put it in there because she had passed away and I didn't want to get rid of it it's damaged but it's okay

sharon g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christian a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Premières impressions 
Évaluation :
5

Very helpful and kind

HOLLY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie H.  |  Premières impressions 
Évaluation :
5

I like the place it's a lot of space for my furnitures.

Theresa C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tricia D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DaNeshia J.  |  Expérience générale 
Évaluation :
2

The folks working at this location are great. Unfortunately, though, there isn't nearly enough room in the parking lot, so accessing storage units is next to impossible at times.

Rodney S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LACHELLE J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christy C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORA S.  |  Premières impressions 
Évaluation :
5

The team at Uhaul are 5 Stars!

Jon O.  |  Premières impressions 
Évaluation :
1

I rented a 10x10x8 unit where the door and latch didn't match up correctly. The round lock I was forced to buy would not work in the lower latch hole so I had use another lock. When I returned a week later I'm locked out. The staff guy refused to unlock the unit so I could unlock my stuff. We finally had to stop all your customers that were waiting so we could force the staff guy to unlock our unit. If you want more details on this, call me at 843-709-6557.

Walter F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNE L.  |  Expérience générale 
Évaluation :
5

Kayla is a great general manager and runs a good operation. The housekeepers name is sam and she does a great job at keeping the units and surrounding areas clean and welcoming .

Michael J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter F.  |  Premières impressions 
Évaluation :
4

Everything was great, only issue i had was with the moving Helpers I used in Florida. I will not recommend that company to anyone i know.

Teresa M.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brian N.  |  Online Move In 
Évaluation :
3

Upon removing boxes from storage, all stored along the cement wall had mold. The boxes on the floor had water damage. We were on the second floor and unsure how they had water damage. Shelving units - the shelves themselves, also had water damage on the bottom and therefore are no longer useful. Given that the price of the units is so much higher than other storage facilities, and our products stored had damage, I would not recommend Uhaul for long term business storage..

ZELTWANGER L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany d.  |  Expérience générale 
Évaluation :
4

Portia was very helpful and amazing

JENNIFER L.  |  Expérience générale 
Évaluation :
1

Company is an rip off

Kiki M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia J.  |  Expérience générale 
Évaluation :
5

Easy to use and staff was great to work with

John K.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BREONNA M.  |  Premières impressions 
Évaluation :
5

Owner and all staff members are as good as it gets

jeremy h.  |  Expérience générale 
Évaluation :
5

Kayla was extremely helpful and professional. Thank you Kayla

Barbara H.  |  Expérience générale 
Évaluation :
5

Everything was wonderful throughout my patronage. The courteous and understanding staff makes it easy to use them again and recommend them. Thanks Uhaul.

Iona R.  |  Expérience générale 
Évaluation :
5

General manager was awesome and a huge help

benjamin w.  |  Expérience générale 
Évaluation :
2

The manager was nice, she did what she could. But very unorganized, too much equipment on site. Storage space I was given was already used, I was given a smaller unit that I had to make it work.

Peter S.  |  Premières impressions 
Évaluation :
5

KAYLA WAS GREAT!

Barbara H.  |  Premières impressions 
Évaluation :
5

The staff at the 4788 Dorchester rd location was kind and friendly.. But there was one young lady That help don't remember her name so sorry.. But has beautiful red hair.. She is the best. Merci

Dania W.  |  Premières impressions 
Évaluation :
1

Will never refer this place to anyone

tanisha r.  |  Premières impressions 
Évaluation :
1

Owner was very rude and has very, very, very poor customer service, he even went as far as yelling at me, blaming being out in the Sun he forgot what he said to me, storage was never used got a refund

tanisha r.  |  Expérience générale 
Évaluation :
5

Clean store. Management and employees very helpful, patient and kind. Excellent service. Great prices. Thanks U-haul!

Saundra B.  |  Premières impressions 
Évaluation :
5

Despite issues beyond their control, they were very nice and accommodating. Sebastian was especially helpful and aquired a moving van and storage shed for me.

Antony V.  |  Premières impressions 
Évaluation :
4

The staff were very helpful and friendly. We waited a long time to get processed tho.

Jessica O.  |  Premières impressions 
Évaluation :
1

Nobody seemed to know what was going on, spent hours on phone with call centers, a week delay getting access to the box, then dropped off in the wrong spot!

Dave C.  |  Expérience générale 
Évaluation :
3

Apparently; the manager (never met) is money hungry and senseless. I don't EVER want to hear from him or anyone there, in any, way, shape or form. Told the manager if he kept harassing me, I'd sue.

TOMAS T.  |  Expérience générale 
Évaluation :
5

Awesome customer service! I was mistakenly double charged for renting the van due to computer glitches but it was fixed and they were kind. I appreciate the urgency and willingness to take care of me.

armani b.  |  Premières impressions 
Évaluation :
5

Jared the manager went above and beyond duties to make sure our experience was great.

Angela M.  |  Expérience générale 
Évaluation :
2

Staff seemed annoyed that I showed up to empty my ubox even though I had called to set an appointment. They were all standing behind counter chatting, and at first completely ignored me.

Sean P.  |  Expérience générale 
Évaluation :
4

Nice people

BRIAN H.  |  Expérience générale 
Évaluation :
1

Did not see the unit before signing. It's humid and grungy. Opted to cancel, but canceling remotely took 5 phone calls and no responses from the office. Do not recommend - lacking customer service.

KATHARINE O.  |  Expérience générale 
Évaluation :
3

Owner/Manager didn't close out my account until 2 months later (Uhaul error). He started standing mail to my ex-husband house for my current husband 

Eleanor N.  |  Expérience générale 
Évaluation :
5

Was impressed how a crew of only 3 (2 at any time due to alternate shifts) manage to maintain operations/storage/Ubox handling-fetching for customers/attend the counter w no wait. Kudos, Team Jarred!

Elena P.  |  Expérience générale 
Évaluation :
5

Merci.

Veronica H.  |  Expérience générale 
Évaluation :
5

Thank you very much for your customer service

ronald r.  |  Réservation 
Évaluation :
2

Although the facility provided a safe storage, entry locks were frequently broken with AC either being inop or dripping water all over the floor. An increase in rent did not seem reasonable.

AJ M.  |  Expérience générale 
Évaluation :
5

The team at this location made my move very easy. I also had to get a last minute storage unit and that transition went smoothly as well.

Patrice S.  |  Réservation 
Évaluation :
5

Left some things in one of yalls units over the summer months- the air conditioning was key! Felt peace of mind with my stuff being here.

Todd C.  |  Expérience générale 
Évaluation :
5

Thank you!!!

Marek C.  |  Réservation 
Évaluation :
4

Good, friendly service with help knowledge for questions or concerns. I would definitely recommend the U-Haul service and/or the storage units.

julie h.  |  Expérience générale 
Évaluation :
1

So many completely negative experiences with the Uhaul boxes. And the first two questions aren't relevant but the system is forcing an answer.

Jennifer M.  |  Expérience générale 
Évaluation :
5

Everything was very good and nice

John H.  |  Expérience générale 
Évaluation :
2

I canceled my account at the location, a couple days later I got numerous letters about a bill and late fees, I called everyday and was told that someone would call be but I never got a phone call.

DAVID P.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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