Évaluations des clients U-Haul Moving & Storage at Eakin Road

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Eakin Road

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

LeTisha W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Toshiaki N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Josie M. le

Évaluation :

The facility was very safe and secure. I liked that it was climate controlled so nothing would be damaged from weather or bugs.

Josie M. le

Évaluation :

Le client n'a pas laissé de commentaire.

philip D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rodd R. le

Évaluation :

I drove 16 hours to Columbus, Ohio, and confirmed pickup up of the vehicle transport trailer on prior day with this location. When I arrived, I was originally told the equipment was "down" and not operable (but no one had called me or told me to alternative arrangements). After some delay and discussion by the people working there, I was told that the manager (who they spoke with on the phone) said it was not "down". Thereafter, I had to hook up the trailer with a broken jack that would only jack about 1/3 of the way up, due to binding (The employee escorting me said that is why the trailer should be down and she could not operate the jack as it was too difficult). Also, the rear safety chain used to secure the vehicle being transported did not have an S hook to secure it (just a worn off nub) and one of the safety chains on the trailer tongue was crushed closed so that it would not hook to the tow vehicle. In order to ensure my safety and the vehicle being transported, I had to go to the hardware store to purchase a jack to be able to push up the built in jack high enough to be safe as it was hanging too close to the ground (lower than the trailer axles) and to purchase "D" rings so that the rear safety chain could be secured to the vehicle being transported and to secure the broken tongue safety chain to the tow vehicle. This caused me to excessively stop to check on the trailer on my 16 hour drive back as I was very concerned that the trailer was unfit for usage. Thankfully, there were no incidents on the way back. This is unacceptable and should initiate at least a partial refund for the trouble, costs incurred, time wasted, and undue stress involved. very displeased.

Robert W. le

Évaluation :

I was not supposed to pick my trailer up here In fact the place I was to pick it up at promised $50 dollars that my rental would be there ... It wasn't I had to go to Eakin Rd to get my rental NO $50's total scam

Cheryl P. le

Évaluation :

Cindy was super nice!

Gay P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lorenzo G. le

Évaluation :

keep same

Christina G. le

Évaluation :

I have used U-Haul many times over the years. It used to be that as long as the truck was returned by closing time the following day, it was still considered 24 hours. Apparently not anymore and this is disappointing because now a person is rushed to load/unload truck to get it back by X time. Please change it back to 24 hours is by close of business following day. Still scratching my head over why you guys needed to call someone to see if they know me when you have my ID information. Is this so you can telemarket my friends? Didn't like that very much. Mover help tab is confusing since it makes it look like what was paid is for the truck rental. Also the mover help I hired (Boggs movers) didn't show up! I am an older female with disabilities and wanted movers to help so my boyfriend didn't have to do everything by himself, since I knew I wouldn't be able to help much. Maybe a third party company, but because it goes through the U-Haul website it makes it look like U-Haul represents them.

Janie G. le

Évaluation :

The service was great!!!

PHILLIP M. le

Évaluation :

Very good experience.

Philip M. le

Évaluation :

My original order was for 60 moving blankets. They didn’t have this many in stock at the pick up location - which wasn’t a problem. They gave me 24 instead. The problem was that my order wasn’t updated in the computer, so when I returned the truck, I was charged for the missing blankets. Disappointing. I would like to speak with someone about this. The staff was very friendly as polite otherwise. Just an oversight.

janie G. le

Évaluation :

Pleasant experience overall!!

Sheila L. le

Évaluation :

The manager (Cindy, I believe) was very helpful. She and her assistant (I don't recall her name) were polite and efficient so getting everything in motion went very smoothly.

Lorenzo G. le

Évaluation :

all good

Bruce E. le

Évaluation :

Answer phones locally vs having to talk to someone at call center- not bad I just prefer local

jerry P. le

Évaluation :

Computer registration was extremely long wait. The system should have asked for all the registration information when I reserved the dolly.

Alex H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patrick P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Colleen H. le

Évaluation :

The customer service I received on my visit was exceptional! Keep up the good work. This locatioin is so close to my home I wouldn't go anywhere else because of the service I always receive.

Samuel P. le

Évaluation :

Wonderful people here! Keep it up!!!

Shelley S. le

Évaluation :

Nothing

Sabrina D. le

Évaluation :

No improvements but ly comment is that the stuff was friendly and I was greeted with kindness.

valerie D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel C. le

Évaluation :

This location is absolutely awful. I have spent quite a bit of money only to be treated very poorly. Cynthia Backus is the owner\operator and is a terrible human being. I have been a customer here on more than one occasion. Ill tell my story and let the public decide. One one occasion I rented a moving truck and was asked for an alternate contact. It had to be a personal friend or family. I used my fathers number. He was on site with me to get the truck. He gave me a ride. Cynthia called his phone and no one answered because my dad had left his phone at home. We explained the situation and she insisted on my father getting his phone so she could call it and he answer. We jumped through all her hoops and wasted an hour and went on our way. She insisted that this is u-haul policy. I have rented trucks from this location and others and have never been asked again to do this. On this last occasion, again dealing with Cynthia I had reserved a truck for 8 am. I was late to the appointment by 50 min and my truck had been rented to someone else. I was told by Cynthia that it is spelled out in the reservation. I didnt see it. I was also told its like catching a plane. If you dont get there on time you miss your flight. So I explained that I really didnt want the size truck I had reserved and really wanted the 15' truck. There was a 15' truck on the lot that someone else had reserved and not showed up to get. They were roughly 30 min late. Cynthia said she needed to give that customer a courtesy call to see if they were going to show. I was never given a courtesy call, and if I had been I could have explained I was held up in this awesome Columbus construction traffic. I explained to Cynthia that I was just told it works like catching a plane and that person missed their flight. I wanted that truck. She made sure to call that other customer AND make me wait 20 minutes while she gave them an opportunity to call back since they didnt answer the courtesy call. How is that for customer service Columbus? Do yourselves a favor and go a few miles down the street to other locations.

LORENZO G. le

Évaluation :

do not change any thing

latonya W. le

Évaluation :

Le client n'a pas laissé de commentaire.

darlene S. le

Évaluation :

Truck was junk , people not properly trained and had wrong info on gas gage , did not follow through on changing the proper info! No gas in truck! Too expensive for the quality and time and truck! Would rather pay more elsewhere than be stressed!

Joseph G. le

Évaluation :

Very polite service. Very knowledgable staff. Everything was straight forward and went smoothly.

nell J. le

Évaluation :

everything went very well staff was friendly and nice.

Vanessa O. le

Évaluation :

They are excellent and kind! They walked me thru my experience from start to finish with patient and smiles :-)

Diane P. le

Évaluation :

Make sure your staff knows the rules and policy of your company. When I called to verify my truck return after hours, I had to wait 45 min. to get a person on the phone.

Carissa B. le

Évaluation :

Le client n'a pas laissé de commentaire.

dale T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chardae H. le

Évaluation :

The truck was under maintained, it kept jerking and jolting.

valerie D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Megan R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chris L. le

Évaluation :

Hey

James D. le

Évaluation :

The GM Cynthia has become a face to me for U-Haul! She is an assert to U-Haul in my book!!

Jessica B. le

Évaluation :

If I ever need to store anything again. I would diffinally recommend to store with u-haul. I have had bad experiences anywhere else and problems. But NEVER had any problems when storing with u-haul. T

Cathy T. le

Évaluation :

the storage at this place was wonderful

marsha e. le

Évaluation :

. When I came up front after cleaning out my storage yes they were closing up but I told them about the rat poop in my storage and the look he gave me was like why u telling me. I paid for a secure

Brittany S. le

Évaluation :

There was a lot nice droppings in our unit . On our boxes

Timika W. le

Évaluation :

Great experience!

GINETTE B. le

Évaluation :

The facility was clean and well maintained. The service was great and my experience storing items here was great.

ed d. le

Évaluation :

No other comments

Tracy F. le

Évaluation :

Friendly helpful staff. Clean unit & building. I would use this place again.

Mary J M. le

Évaluation :

The location was convenient, reasonably priced and the facility was clean. We chose this facility as we were storing our son's large items over his summer break from OSU.

Paulette C. le

Évaluation :

You all were great, and it was a pleasure to use your storage unit and price was satisfactory. Thanks U-Haul

dorothy c. le

Évaluation :

Keep up the good work

SUZY S. le

Évaluation :

Clean,staff friendly and willing to help out any way they can