Évaluations des clients U-Haul Moving & Storage at Eakin Road

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Eakin Road

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Tyson S. le

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I was really sad about how the lady they check me when I bought it back check in was great thank she was not at all helpful I was in a hurry to get back to work pan she would not sto talking to a guy that work with her so sad cause check in was great

VALERIE D. le

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Le client n'a pas laissé de commentaire.

Andrew K. le

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It was all around great. Very easy, very knowledgeable staff.

Rk L. le

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Le client n'a pas laissé de commentaire.

Charles L. le

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It was fine.

Robert C. le

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Le client n'a pas laissé de commentaire.

Thomas J. le

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Went well

Craig H. le

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Everything was great. Friendly service, truck was ready to go and facility was clean and pleasant to visit.

Alison B. le

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I’ve rented here before so it was fast getting through the paperwork! It seems that the wait in line took a while with no place to sit and for someone older this could be an issue. Staff was really friendly! I’ll be back!

KAREN L. le

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Le client n'a pas laissé de commentaire.

Cynthia N. le

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Le client n'a pas laissé de commentaire.

Randall R. le

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Convenient , helpful and quick service.

Sally B. le

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Le client n'a pas laissé de commentaire.

Tina P. le

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VERY helpful and understanding. The best service from anyone I had had DURING MY 1000 MOVE TO Ohio. amazing STAFF. caring, KNOWLEDGABLE AND UNDERSTANDING OF MY ISSUES. solved THEM WITHOUT COMPLAINTS.

Valerie D. le

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Le client n'a pas laissé de commentaire.

Angela B. le

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I had so many problems using the 24 hour share that I was unable to pick up my uhaul and spent over chat and calling every day that I had to set another reservation to pick up in the store the net more and it wasn't in the computer I wasput in a bind which made me have to rent it for an additional day. I wasn't offered any type of discount.

Shelby J. le

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Le client n'a pas laissé de commentaire.

Paula M. le

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Le client n'a pas laissé de commentaire.

John B. le

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Le client n'a pas laissé de commentaire.

Kenneth K. le

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Le client n'a pas laissé de commentaire.

David S. le

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Le client n'a pas laissé de commentaire.

michael k. le

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The people were very nice and we had a great experience. Thank you Cindy to you and your crew.

Anthony I. le

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Le client n'a pas laissé de commentaire.

Justin L. le

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Absolutely phenomenal service. Exceeded my expectations and made the process of moving extremely less stressful. Thank you so much!!

Valerie D. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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Workers could show more enthusiasm and friendliness.

John K. le

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Le client n'a pas laissé de commentaire.

Judith J. le

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I was lied to and overcharged!

odette r. le

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Everyone was really helpful an polite

Rachel K. le

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I needed a trailer one way. The $16 dollar rental I needed would have had a $200 - $800 charge if I dropped it off 40 miles away, that is insane. This only works if you're trying to move stuff 2 blocks. Instead I had to rack up 80 miles round trip to take it back to the same store. This is clearly not a nationwide company and is useless for going one way. The staff at this location is the only reason I bothered to use it. Your company is a joke. Your staff is priceless.

Roger N. le

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Went great. The vehicle I reserved was there & clean & was exactly what I planned!

LeTisha W. le

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Le client n'a pas laissé de commentaire.

Toshiaki N. le

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Le client n'a pas laissé de commentaire.

Josie M. le

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The facility was very safe and secure. I liked that it was climate controlled so nothing would be damaged from weather or bugs.

Josie M. le

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Le client n'a pas laissé de commentaire.

philip D. le

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Le client n'a pas laissé de commentaire.

Rodd R. le

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I drove 16 hours to Columbus, Ohio, and confirmed pickup up of the vehicle transport trailer on prior day with this location. When I arrived, I was originally told the equipment was "down" and not operable (but no one had called me or told me to alternative arrangements). After some delay and discussion by the people working there, I was told that the manager (who they spoke with on the phone) said it was not "down". Thereafter, I had to hook up the trailer with a broken jack that would only jack about 1/3 of the way up, due to binding (The employee escorting me said that is why the trailer should be down and she could not operate the jack as it was too difficult). Also, the rear safety chain used to secure the vehicle being transported did not have an S hook to secure it (just a worn off nub) and one of the safety chains on the trailer tongue was crushed closed so that it would not hook to the tow vehicle. In order to ensure my safety and the vehicle being transported, I had to go to the hardware store to purchase a jack to be able to push up the built in jack high enough to be safe as it was hanging too close to the ground (lower than the trailer axles) and to purchase "D" rings so that the rear safety chain could be secured to the vehicle being transported and to secure the broken tongue safety chain to the tow vehicle. This caused me to excessively stop to check on the trailer on my 16 hour drive back as I was very concerned that the trailer was unfit for usage. Thankfully, there were no incidents on the way back. This is unacceptable and should initiate at least a partial refund for the trouble, costs incurred, time wasted, and undue stress involved. very displeased.

Robert W. le

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I was not supposed to pick my trailer up here In fact the place I was to pick it up at promised $50 dollars that my rental would be there ... It wasn't I had to go to Eakin Rd to get my rental NO $50's total scam

Cheryl P. le

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Cindy was super nice!

Gay P. le

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Le client n'a pas laissé de commentaire.

Lorenzo G. le

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keep same

Christina G. le

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I have used U-Haul many times over the years. It used to be that as long as the truck was returned by closing time the following day, it was still considered 24 hours. Apparently not anymore and this is disappointing because now a person is rushed to load/unload truck to get it back by X time. Please change it back to 24 hours is by close of business following day. Still scratching my head over why you guys needed to call someone to see if they know me when you have my ID information. Is this so you can telemarket my friends? Didn't like that very much. Mover help tab is confusing since it makes it look like what was paid is for the truck rental. Also the mover help I hired (Boggs movers) didn't show up! I am an older female with disabilities and wanted movers to help so my boyfriend didn't have to do everything by himself, since I knew I wouldn't be able to help much. Maybe a third party company, but because it goes through the U-Haul website it makes it look like U-Haul represents them.

Janie G. le

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The service was great!!!

PHILLIP M. le

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Very good experience.

Philip M. le

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My original order was for 60 moving blankets. They didn’t have this many in stock at the pick up location - which wasn’t a problem. They gave me 24 instead. The problem was that my order wasn’t updated in the computer, so when I returned the truck, I was charged for the missing blankets. Disappointing. I would like to speak with someone about this. The staff was very friendly as polite otherwise. Just an oversight.

janie G. le

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Pleasant experience overall!!

Sheila L. le

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The manager (Cindy, I believe) was very helpful. She and her assistant (I don't recall her name) were polite and efficient so getting everything in motion went very smoothly.

Lorenzo G. le

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all good

Bruce E. le

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Answer phones locally vs having to talk to someone at call center- not bad I just prefer local

jerry P. le

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Computer registration was extremely long wait. The system should have asked for all the registration information when I reserved the dolly.

Alex H. le

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Le client n'a pas laissé de commentaire.

Patrick P. le

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Le client n'a pas laissé de commentaire.

Colleen H. le

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The customer service I received on my visit was exceptional! Keep up the good work. This locatioin is so close to my home I wouldn't go anywhere else because of the service I always receive.

Samuel P. le

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Wonderful people here! Keep it up!!!

Shelley S. le

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Nothing

Sabrina D. le

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No improvements but ly comment is that the stuff was friendly and I was greeted with kindness.

valerie D. le

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Le client n'a pas laissé de commentaire.

Daniel C. le

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This location is absolutely awful. I have spent quite a bit of money only to be treated very poorly. Cynthia Backus is the owner\operator and is a terrible human being. I have been a customer here on more than one occasion. Ill tell my story and let the public decide. One one occasion I rented a moving truck and was asked for an alternate contact. It had to be a personal friend or family. I used my fathers number. He was on site with me to get the truck. He gave me a ride. Cynthia called his phone and no one answered because my dad had left his phone at home. We explained the situation and she insisted on my father getting his phone so she could call it and he answer. We jumped through all her hoops and wasted an hour and went on our way. She insisted that this is u-haul policy. I have rented trucks from this location and others and have never been asked again to do this. On this last occasion, again dealing with Cynthia I had reserved a truck for 8 am. I was late to the appointment by 50 min and my truck had been rented to someone else. I was told by Cynthia that it is spelled out in the reservation. I didnt see it. I was also told its like catching a plane. If you dont get there on time you miss your flight. So I explained that I really didnt want the size truck I had reserved and really wanted the 15' truck. There was a 15' truck on the lot that someone else had reserved and not showed up to get. They were roughly 30 min late. Cynthia said she needed to give that customer a courtesy call to see if they were going to show. I was never given a courtesy call, and if I had been I could have explained I was held up in this awesome Columbus construction traffic. I explained to Cynthia that I was just told it works like catching a plane and that person missed their flight. I wanted that truck. She made sure to call that other customer AND make me wait 20 minutes while she gave them an opportunity to call back since they didnt answer the courtesy call. How is that for customer service Columbus? Do yourselves a favor and go a few miles down the street to other locations.

LORENZO G. le

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do not change any thing

latonya W. le

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Le client n'a pas laissé de commentaire.

darlene S. le

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Truck was junk , people not properly trained and had wrong info on gas gage , did not follow through on changing the proper info! No gas in truck! Too expensive for the quality and time and truck! Would rather pay more elsewhere than be stressed!

Joseph G. le

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Very polite service. Very knowledgable staff. Everything was straight forward and went smoothly.

nell J. le

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everything went very well staff was friendly and nice.

Vanessa O. le

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They are excellent and kind! They walked me thru my experience from start to finish with patient and smiles :-)

Diane P. le

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Make sure your staff knows the rules and policy of your company. When I called to verify my truck return after hours, I had to wait 45 min. to get a person on the phone.

Carissa B. le

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Le client n'a pas laissé de commentaire.

dale T. le

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Le client n'a pas laissé de commentaire.

Chardae H. le

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The truck was under maintained, it kept jerking and jolting.

valerie D. le

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Le client n'a pas laissé de commentaire.

Megan R. le

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Both salespeople were polite and extremely helpful. I wasn't sure if my property would fit in the van I requested and they helped me to realize that there was no way I would fit my queen bed in the van so they suggested a 10' box truck and it was perfect for a one trip move! I'm so pleased with the customer service that I will definitely be returning to this location for any of my future uhaul needs.

CECILIA W. le

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Le client n'a pas laissé de commentaire.

William C. le

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Your employees were very courteous. And service was very good and helpful keep up the nice work. Thank you

mariano R. le

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Le client n'a pas laissé de commentaire.

Benjamin G. le

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Le client n'a pas laissé de commentaire.

Kellis M. le

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The general manager had a lot to deal with and kept her cool. All her systems went down and she did everything she could to get our rental completed.

KELLIE K. le

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Le client n'a pas laissé de commentaire.

Joshua L. le

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Le client n'a pas laissé de commentaire.

Sara W. le

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Give the staff a pay raise

Julie P. le

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I don’t remember the young lady’s name, but she was very knowledgeable, helpful, professional. A very easy smooth process. I would also add that we have had a storage unit at this location for nearly 2 years, and everyone is so kind. Thank You!

valerie D. le

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Le client n'a pas laissé de commentaire.

Chris L. le

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Hey

James D. le

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The GM Cynthia has become a face to me for U-Haul! She is an assert to U-Haul in my book!!

Lawrence H. le

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Amazing Service

Jessica B. le

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If I ever need to store anything again. I would diffinally recommend to store with u-haul. I have had bad experiences anywhere else and problems. But NEVER had any problems when storing with u-haul. T

Massan A. le

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Well I was not happy that the lady who I sign the paperwork with and got the key from, told me if I used the dolly in the truck they will charge me $5 which was fine. Once I returned the truck I noticed that I was charge $7, when I asked I was told that the lady didn't know what she was talking about. Not my fault you didn't train your employees right.

Sandra D. le

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Le client n'a pas laissé de commentaire.

Ronnie C. le

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Le client n'a pas laissé de commentaire.

Cathy T. le

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the storage at this place was wonderful

Cory T. le

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Price given on the phone not the same as charged when picked up the truck.

Anna S. le

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They were wonderful! Kid , friendly and funny!

Michael S. le

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Associates were friendly and professional. The rental and return went smoothly. the cargo van was just the right size for our purpose and was easy to drive, load and unload

valerie D. le

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Le client n'a pas laissé de commentaire.

donald K. le

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Le client n'a pas laissé de commentaire.

Jonathan M. le

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Le client n'a pas laissé de commentaire.

rathella B. le

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Le client n'a pas laissé de commentaire.

John B. le

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Le client n'a pas laissé de commentaire.

John B. le

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Le client n'a pas laissé de commentaire.

Brittany S. le

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Le client n'a pas laissé de commentaire.

James D. le

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Le client n'a pas laissé de commentaire.

marsha e. le

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. When I came up front after cleaning out my storage yes they were closing up but I told them about the rat poop in my storage and the look he gave me was like why u telling me. I paid for a secure

David F. le

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I received a very rude phone call at 7:28AM from an employee at the Eakin Road location. She informed me that I was not at the location to pick up the uhaul (which I was well aware of) and that uhaul reserves the right to cancel reservations if you are 15 minutes late for pick up time. While I think this is a silly policy (since I reserved it for 10 hours), I respect the policy and will do a better job to pick up the uhaul “on time”. The reason I picked 7am was because I knew I would be there before 8am and didn’t want to wait for it in case it was not ready. After she informed me of the 15 minute rule, she said (and I’m paraphrasing everything but the actual time, I remember that vividly), “well it is now 7:28 and you’re still not here. When will you be here?” I politely informed her that i would not be picking up the van and that I would call the person who was to find out. I did just that and promptly returned her call (within two minutes) to let her know he would be there shortly. Over the past few weeks, I’ve rented multiple uhaul from locations all over Columbus. I will not do business with the Eakin road location again even if that means going out of my way for a different location or using a different company.

Delora K. le

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Fine job ladies!

valerie D. le

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Le client n'a pas laissé de commentaire.

Sarah H. le

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Le client n'a pas laissé de commentaire.

Jeffrey B. le

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Le client n'a pas laissé de commentaire.

Alex M. le

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Le client n'a pas laissé de commentaire.

patrick C. le

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Very professional folks here. Had all the answers to my questions, were fast and efficient, no hidden fees, and seemed glad to have my business. Good people.

ELIJAH P. le

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Please make sure you give the customer the right truck. They gave me a one way truck instead of a city truck. They asked me to bring it back after i started loading it. Truck was very clean and new.

ray J. le

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on 14 February 2019 ,my wife and I needed a 4x8 trailer to pick up our girl scout cookie order up at maphre stadium for our annual cookie sales..We live down in Kingston,ohio(myself,formerly the westside of Columbus),so I knew of the Eakin rd.u-haul.Prior to contacting the Eakin rod location,I checked with the local dealers in Chillicothe(n. Bridge st.) and Circleville,ohio with poor results ,made reservations a few days prior to when we needed the trailer and on the day we needed it,no one was at the Circleville dealer when we went to picick up the tailer we had reserved.Running out of time to arrive for our appointed reserved cookie pick up time, I contacted Cynthia Backus at the Eakin Road store to see if she could help me,since I had delt with her quite frequently in the past.Cynthia and sarah went out of their way to find me a trailer with the short notice I had given her.and they were able to help me and I was able to accomplish my mission of picking up our cookies at our reserved time I was very thankfull and would highly recommend the eakin road ,Columbus,ohio store to anyone anytime. Thanks a million,Ray Jones.

Michael H. le

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I think the truck should have been filled with gas when we picked it up. It was on 1/4 tank and we had to stop for gas to make it to Toledo. Unnecessary delay.

Ronald B. le

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I had reservations at a different location but the only trailer they had was damaged so they sent me to this location. Both locations were over a 20 minute drive from my house.

Khamis A. le

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Le client n'a pas laissé de commentaire.

valerie D. le

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Le client n'a pas laissé de commentaire.

Che G. le

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Le client n'a pas laissé de commentaire.

Wiliam F. le

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Never rented a uhaul

Brittany S. le

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There was a lot nice droppings in our unit . On our boxes

Timika W. le

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Great experience!

GINETTE B. le

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The facility was clean and well maintained. The service was great and my experience storing items here was great.

ed d. le

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No other comments

Tracy F. le

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Friendly helpful staff. Clean unit & building. I would use this place again.

Mary J M. le

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The location was convenient, reasonably priced and the facility was clean. We chose this facility as we were storing our son's large items over his summer break from OSU.

Paulette C. le

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You all were great, and it was a pleasure to use your storage unit and price was satisfactory. Thanks U-Haul

dorothy c. le

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Keep up the good work

SUZY S. le

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Clean,staff friendly and willing to help out any way they can