Customer Reviews for U-Haul Moving & Storage at Edgewood Ave

Évaluation :

5

The manager was very helpful and nice

Évaluation :

1

This location has horrible customer service. When I returned my truck back late the gentleman who said he was the "manager sometimes" was extremely rude to me and my mother. While I was waiting for him to collect the information he needed for the truck he told me I would be charge and extra day for the truck rental and when I asked why he told me while he was walking away from me with a horrible attitude that "I was an hour late with the truck". I'm not sure if he hates his job or what but that type of behavior is not ok.

Évaluation :

1

Not enough staff and very long wait time

Évaluation :

5

Wonderful customer service.

Évaluation :

5

Everything was done well. Customer service was excellent! I met the new General Manager, Jami Elliott. I did have trouble with texting while driving trying to confirm my pick up location via telephone text messaging regarding the special code you're supposed to input. I ended up calling the 1-800 # and Michael confirmed it for me. Michael was nice, too. That really helped me feel at ease. Thank you all!

Évaluation :

5

This was a stressful move for my family and I. Jami and Brittani (with the blue eyes and red dreads), and the Monday evening staff were extremely helpful and made the process from rental to return very easy. They handled me with care and in the same manner they would like to be taken care of. This is definitely my go to rental location and I'm happy to refer my friends and family for the exceptional service. Thank you guys!!!

Évaluation :

5

S.O.

Évaluation :

5

Let me tell how both reps helped me in my dire time of need. There was issue where another site had put me on the do not rent list, they were patient with me, help me get it resolved and we were on our way. They even did a follow up call. I love it, how they went above and beyond. Please thank them for me. Belinda J. Fowler

Évaluation :

3

Staff was great! Truck was dirty

Évaluation :

4

Make sure it's stated to the customer about extra fuel charges, if the vehicle is not returned w/ the proper amount of fuel. Make sure the customer is aware of it on the contract.

Évaluation :

5

The representative was awesome! Thank her name was Brittney or Brandy? She was so helpful. She went out of her way to make me comfortable. Because, It was my very first time driving a uhaul truck. She actually came out and made certain that I got familiar with key components on the car. She was awesome

Évaluation :

5

Good setvices

Évaluation :

4

Teach people the difference between furniture dolley, appliance dolley and utility dolley. Ordered an appliance dolley and was given a furniture dolley.

Évaluation :

4

There is never no gas in the their trucks,always have to go straight to gas station when leaving the place of business but they always say it be 1/8 of a tank gas in it and it be lies

Évaluation :

5

Everybody was wonderful thanks

Évaluation :

5

Fast and courteous.

Évaluation :

5

Can’t go wrong with U-Haul!!!

Évaluation :

5

Thank you very much

Évaluation :

1

mileage completely off on rented truck no gas was included therefore i was overcharged for mileage i did not drive and gas that was never included in the rental to begin with to top it all off i have yet to receive the promised refund amount

Évaluation :

3

Staff wasn't there when we dropped off the truck

Évaluation :

1

I was handled an empty gas tank truck, not driving safe (it shakes and needs alignment), the AC is hot besides all that I was overcharged $80 IDK why. Horrible experience I would not recommend it to anyone, I was dealing with better U-Haul branches before who were honest and have cleaner trucks.

Évaluation :

1

Hello, I'm asking a reimbursement of the insurance for this vehicle. I ready report this through a phone call with the Uhaul costumer representative. and i also reported in the office where I pick it up. When I received the vehicle was smelling really bad also with no gasoline. I have videos and pictures of the condition of the vehicle Before & After I drop it.

Évaluation :

1

I was charged more than I should have been

Évaluation :

3

Location is great but trucks were unavailable even though I had reserved weeks in advance. The representative did a solid job trying to locate and provide us a different truck. However, in the end the truck provided was too small and we were forced to make multiple trips to get the move accomplished.

Évaluation :

5

Tha Thank you for the service. Nice service.

Évaluation :

4

All representatives had great customer, job knowledge and service skills!

Évaluation :

3

Hire more help. The young lady was helping 2 customers at one time. She was very pleasant the whole time I was there. Even when I returned the truck she still had a positive spirit…

Évaluation :

3

There was not enough people working, there was an issue with another truck and instead of the manager saying we have an issue please bare with us he got an attitude with the customer. I also wanted to checkout couldn't because of this issue

Évaluation :

2

Air conditioner didn’t work in truck atlat first they said they didn’t have a truck

Évaluation :

1

I made my reservation online and was provided a price i knew with the milage it would run abt $70-80 when i showed up for my reservation i was quoted that price and swiped my card only to later find out that the cashier added additional services without my knowledge or permission and was charged an additional almost $90…2 separate additional charges in the amount of $45 and $43…HORRIBLE EXPERIENCE AND FRAUDULENT

Évaluation :

5

Very friendly staff

Évaluation :

5

VERY AWESOME LOVED how friendly the employees were

Évaluation :

5

As to nothing.

Évaluation :

5

Great service friendly competent

Évaluation :

5

Staff were super friendly and helpful

Évaluation :

5

The manager. , And the other attendance are awesome.

Évaluation :

5

You asked would I recommend this u-haul facility to a friend? Absolutely and anyone else wanting to use a place for storage and or trucks etc…. The staff was great, knowledgeable and efficient Mrs. Jazalyn and her team helped me navigate my way from the beginning to my exit with care. I sincerely appreciate the Edgewood U-haul team.

Évaluation :

5

Everything worked as plan, no issues and great customer service.

Évaluation :

5

Just keep doing what you're doing. It is working for me.

Évaluation :

5

Have step stools available

Évaluation :

5

Excelente muy rápido todo

Évaluation :

5

A lot of my information regarding equipment, length of rental, time of pick up and drop off location were incorrect. I haven't received my deposit back but it may be too early to get it back yet. Overall the equipment was great and when they didn't have the correct equipment they upgraded it for free. However, everything about the pickup time, length of rental and drop off location were incorrect and while it didn't cause a major catastrophe, it was quite an inconvenience when you have the time restraints on moving.

Évaluation :

5

Tell people that you have governor on it. NO ONE told me that. I attempted to pass a semi truck. He was going about 69-70, speeding up and then slowing down. There was no one behind me when I first started. Before I could even pass it, I must have had 10 cars behind me flashing their lights. I had the gas pedal down to the floor when I realized that the damn truck wasn't going to go any faster. I'm elderly and I don't speed, but when you go to pass someone, you need to know whether or not you're going to make it. I'll never rent a truck from you again. Not one that can cause an accident or road rage in my case.

Évaluation :

5

Woman working was super nice and knowledgeable. She had her hands full with a line backed up and didn't let that impact her service. Rental was easy and hassle free.

Évaluation :

5

Truck had roaches & ants had to get sprays & a broom to get them out..Customer service was top tier please let them know to keep up the good work…and it’s not their fault about the knowledge of bugs because I got the truck soon as someone brought it back I noticed when it stopped raining & I lifted the back up

Évaluation :

5

Keep doing what your doing, excellence! Thankyou

Évaluation :

1

Change the General Manager. She has a very nasty, confrontational, negative attitude. I arrived at 6:45 AM, and patiently waited until 7:00 AM. At 7:05 AM, I pulled on the door and she open it and stated, "don't disrespect me." I immediately responded in a very calm, respectful and low tone, "I have not disrespected you, what are you talking about?" She said, "don't pull on my door because it will set off the alarm." I responded that I never pulled on your door. Then she told me to come back in 15 minutes to pickup the truck I had reserved a week earlier. She is a very negative person and not very kind to be a General Manager. I did not disrespect her and just wanted to pickup the truck I rented. I rent trucks often for church activities and maintain a storage at the Ashley street location and have never encountered anyone like this young lady. She has a very negative attitude and a chip on her shoulder.

Évaluation :

4

Make sure vehicle is a least half full of gas, picked vehicle up with 1/4 of gas and had to stop on the way to destination because gas light came on to get some gas in it.....

Évaluation :

5

We will be dropping off another trailer next month, thanks!

Évaluation :

5

Had no complaints the staff were very friendly and professional👍👍

Évaluation :

5

Keep up the good work

Évaluation :

5

Brand new truck with only 10 000 miles on it was already popping check engine lights and all kinds of other lights. I can give you pictures and details if you would like to contact me in person.

Évaluation :

4

Mostly it was mostly late fees .

Évaluation :

5

I was able to call ahead to make a reservation, plus the fact you now accept cash. Those are pluses...

Évaluation :

5

Tow dolly was broken prior to me using it not to mention I paid more than what I was quoted online when I reserved the truck. Won't be using again.

Évaluation :

5

No more comments

Évaluation :

4

So very helpful over the phone with a drop off issue.

Évaluation :

3

Your worker who checked me out today was very rude and nasty

Évaluation :

5

The staff Jasmine,Tonya,the lady with the glasses all was very attendant with my needs and work with me until I was satisfied. Thank you all for great service Everytime I show up

Évaluation :

5

I really enjoyed the efficiency, knowledgeable and splines of the staff. They made me feel like family.

Évaluation :

2

Was informed due to me getting a truck and a storage I would get a month free and never got it and had to pay a full month, moved out my things and was informed on 05/12/2024 that I would receive a refund due to leaving the storage on 05/10/2024 this location has been nothing but providing lies for services. I would like to have my money refunded for the month I paid when I was informed I would get it for free and also due to me moving my stuff out ahead of time I would get the remainder of what was not used

Évaluation :

5

I appreciate how the managers and staff during my time with you have been professional and kind. Although I wish there were more staff members to assist the often crowded establishment.

Évaluation :

1

I have never got storage with U-haul before .I only hire for few hours and return to the facility. Or neither use their storage facility Please do a refund to my bank account number USD 79,45

Évaluation :

5

A great experience

Évaluation :

5

The manager at the Edgewood Avenue location went over and beyond to make sure I was happy the entire time I was there I was very happy with the storage unit as well as the property and the management thank you very much for your services get.. LISA SNOW 03/06/2024

Évaluation :

5

I had an issue with accessing my unit last night but the manager helped me out with the situation and compensated me thank you

Évaluation :

5

I moved out on February 1st I had two units there unit 1101 and unit 2061 and I moved out on the same day and I come to the office to tell them that I was out and they said okay

Évaluation :

2

I could never get in my storage. When I wanted to move out, it was always a truck. Blocking it that's broke down. I couldn't get in my storage.i moved out in January and the sending me a bill for February

Évaluation :

5

Excellent service and nice and clean. Very friendly and Excellent customer service.

Évaluation :

5

My experience was smooth and very well, kept clean...no bad experience to tell... the manager was professional and a very good listener and will work out your situation if u have one...

Évaluation :

1

Moved from home no roaches and rats. Didn't know uhaul has wood rats and big roaches. All of my clothes new and worn,shoes new and worn.designer bags new and worn, new expensive towels,comforter sets, curtains , Samsung black stainless steel fridge with door in door and ice maker ruined, kitchen aid mixer,Kirby vacuum with carpet cleaner and other items all damaged and ruined with rat and roaches. Took pictures of holes in wall and dead rats. Insurance claim denied

Évaluation :

5

I have already recommend another friend to U-Haul service I have no issues nice personality and help me very well

Évaluation :

5

The staff was AWESOME!!!! CEDRIC THE MANAGER IS EXTREMELY AWESOME!!! HELPFUL AND KIND. Customer Service Rep Shelita is ALL OF THE ABOVE ALSO!!!! KUDOS TO EDGEWOOD AND LEM TURNER LOCATION JACKSONVILLE FL

Évaluation :

5

Thank you for everything. Staff was amazing

Évaluation :

5

The manager was excellent with attitude, willingness to help, and going above and beyond. Merci

Évaluation :

1

I had went there the day before that evening and the lady was rude talking about the general manager and talking about that they could not take cash because the general manager had shut it down because he thinking his employees then cash which that wasn't my business but she sat there and talked about the general manager so much that I changed my mind and told her I come back the next day.

Évaluation :

1

There was a roach problem

Évaluation :

1

Did not respect my privacy like requested and still tried to charge me after removal and sent to address I requested them not to could have caused my family great harm .

Évaluation :

1

I will never use that u-haul location again.... At this point I want my money back...Now for the location at W Ashley in Jacksonville, FL ... The customer service was awesome and Mr. Brian made sure my experience was great... With that being said I would use the U-haul company again, just not the one on Edgewood!

Évaluation :

5

I would just like to say that the gentleman in the office on Edgewood where we rented our storage room was so very helpful so very nice and I could tell when I call that that man is so busy he can barely keep up but he's always very very polite very very nice and he always follows through with everything he says he's going to do because when you hang up you kind of think yeah he probably won't get to that but he does and he gets it done and he does exactly what he says he's going to do and you have what you need in a very short time thank you to that man I don't know his name Edgewood avenue Jacksonville Florida that's the location

Évaluation :

1

My furniture was ruined by rats!!!!! It's appalling that my furniture was sold for $99 when I paid well over $5000 for it. I was lied to in the beginning about getting a climate controlled unit and I had to settle for an outside unit. The staff did not care one way or another about my concerns when it was first brought to staff's attention about rats crawling around my furniture. How do I know….I saw one live and in person. The store manager is never available. This was a horrible experience!!!! I was pregnant at the time my furniture went into storage…July 2022. My child was not going use rodent infested furniture especially when diseases lurk from rodents. When it comes to empathizing with the customer, Cedrick is the ultimate worst!!!!!! I'm still waiting on a call from him about the letters I kept receiving about me being in default when I filed a claim sent pictures and only received $1000 for my furniture. I am utterly disgusted about the lack of communication and professionalism I received from UHAUL. Knowing I have to start completely over has really upset me!!! I will make it publicly known not to ever trust UHAUL with your possessions.

Évaluation :

5

They made the experience a very pleasant and convenient one.

Évaluation :

3

The space is small price is somewhat high for som sizes

Évaluation :

5

The workers very professional and knowledgable of u-haul, Super polite. She went above and beyond to assist me with my Unit.

Évaluation :

4

Everyone at this facility was so helpful and friendly. Took care of us in a timely manner and was helpful when we forgot OUR info to the storage. Everyone made us feel welcome and we had a few laughs along the way! No issues and no problems!

Évaluation :

5

Cedric the manager was awesome .

Évaluation :

5

Miss Bunny was very considerate of my needs. I couldn't make it to the facility due to my disability. She called me and got me squared away. I totally appreciate that.

Évaluation :

5

Staff and management was very helpful and informative. They were polite and gave great suggestions to accommodate my needs at a great rate…

Évaluation :

4

They canceled my first reservation for a unit on the first floor and I moved from MI. That was an inconvenience.

Évaluation :

4

Excellent service , love the 24hr access and security

Évaluation :

1

Rst dropping all over furniture

Évaluation :

1

I went to get a table out of my storage only to find mice/rats crawling around my furniture. I was in shock! I closed my unit and went to the office to complain and to get the manager and corporates number. The staff that was working had no regard. She didn't acknowledge me when I came in the door. So I stood there and I finally asked if she was busy. She looked around then signaled for me to come to the desk. I explained to her what was going on and told her I needed the manager and corporate's number. She didn't give me anything. Instead told me to get corporate's number offline. As for the manager, I saw there were business cards on the desk so I picked one up and asked her was this the manager. She said yes. I called the manager....LACK OF EMPATHY!!!!!! I found corporate's number off line and called to complain. Moving to yesterday....I went back to the storage to see if I could get the animals on camera. NO NEED!!!! THERE WERE DROPPINGS EVERYWHERE!!!!!!!! MY FURNITURE IS RUINED!!!!!!! OVER $5000 GONE DOWN THE DRAIN! I HAVE NO BED, NO COUCH, MY CHILD HAS NO FURNITURE ONLY A CRIB IN MY OTHER STORAGE. I filed a claim and attached the pictures. I paid over $200 monthly since July just to end up salvaging my hard earned money. The claims department contacted me today and only offered me $1000 because that's the insurance that was offered to me. I didn't know where were levels of insurance...I would have gotten more had I known there were different levels! UGHHHHHHHHHHHHHHHHHHHHHHH not to mention when I reserved the unit, I reserved a climate controlled and the 10x15x10 only to get a smaller unit on the outside because what I wanted was unavailable....so why was I able to reserve a climate controlled unit then?????? ANDDDDDD there was a different general manager only 6 months ago. I WAS PAYING $200,5 A MONTH FOR MY PROPERTY TO BE PROTECTED. IT WASN'T....SO NOW WHAT? ONLY $1000 BACK FOR MY FURNITURE AND I DIDN'T KNOW THERE WERE LEVELS OF INSURANCE.....I LITERALLY BROKE DOWN IN FRONT OF THE GENERAL MANAGER YESTERDAY BECAUSE THAT'S MONEY WASTED!!! I am a single parent and I moved back in with my parents for help until I could move back out on my own with the first child....not knowing I would have to start completely over! I am furious!!!!!!!!! I can't take that furniture anywhere with a baby!!! There are diseases that are carried with rodents! So upset! 1651 EDGEWOOD AVE W UNIT 1090

Évaluation :

5

Great Management handled all our needs.

Évaluation :

4

Just annoying when you check out the facility and you keep calling you and texting you about a story if you do not have any more there they need to keep better records

Évaluation :

5

Friendly and extra helpful... was in and out in about 10 minutes! Keep up the work guys and ladies.

Évaluation :

4

Continue to provide healthy customer service, that's come with hiring the right people who wish to do a good job representing the company

Évaluation :

3

I was in the faculties for 10 days and rats ruined some of my items. No food was stored there but the rats ate through some of my plastic bags that were in boxes. Of course ate through the boxes. Urinated on a box of important papers that were completely ruined. Had to get rid of the entire box and contents.

Évaluation :

5

The staff is very attentive to the customer needs professional and friendly awesome group if people.

Évaluation :

5

Friendly staff never short staffed great team great location

Évaluation :

5

Marvin. Tony and guys were very helpful.

Évaluation :

5

Everyone was very professional and great customer service.

Évaluation :

3

Keep up the good

Évaluation :

5

Keep Hope ALive for those Dinners ( just a joke between customer and employee.

Évaluation :

2

The price was going up on unit.

Évaluation :

5

Manager Marvin McGraw and staff were very helpful and pleasant. Excellent Service

Évaluation :

5

I have been dealing with this U-Haul facility for years and everyone has always been very helpful, very knowledgeable. A big thank you to everyone there for always making my visit, my experience so pleasant !

Évaluation :

2

I had rat droppings all over my furniture, and I they telling me I can't receive any of my payments back. This is unacceptable. I will never recommend this storage.

Évaluation :

5

Good experience in the past years.

Évaluation :

4

Anthony K was very professional, patient and helpful. He made sure that all our questions were answered.

Évaluation :

4

Great experience altogether. The only thing I didn't like was that I reserved one type of storage unit only to find out I wasn't able to get the one I'd agreed to and had to go for with a more expensive option that was also outdoors.

Évaluation :

5

Your staff did a wonderful job