Évaluations des clients U-Haul Moving & Storage at Edgewood Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Edgewood Ave

Cote générale :

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Vanessa M.
Évaluation :

Inform customer of everything they are required to do. When and before taking the truck and when they bring it back.

Joyce C.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBYN D.
Évaluation :

good customer service

CASEY B.
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Le client n'a pas laissé de commentaire.

dionisio B.
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Le client n'a pas laissé de commentaire.

BRITTANY R.
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Le client n'a pas laissé de commentaire.

DAWN M.
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Le client n'a pas laissé de commentaire.

Yana R.
Évaluation :

Took me over an hour to get my truck, they could not locate it and she had to start over several times.

rashad B.
Évaluation :

First off, the short lady with glass is very sweet and helpful. She's awesome and very helpful. I love her. But what you can do to improve and make sure you the price is confirmed. When I was done renting I spoke to the taller lady and she said everything was okay me my total. When I looked on my bank I was charged a totally different amount and an extra 9.00 for no reason. Very disappointed.

Keena F. | Premières impressions |
Évaluation :

Employees at the u-haul location I attended were great. What I observed while waiting to receive service, is THE TEAM WORK! They were multitasking assisting customers and each other. Very pleasant to observe. GREAT CREW! Keena Ferguson

Raven M.
Évaluation :

I wanted contact free pick up but was unable because someone at the location did not process my reservation. The truck was parked where we barely had enough room or light to inspect it. The "grandma's attic" or whatever you call it was FILTHY. We returned the truck a day early but were given no credit and there were strange charges for furniture pads I never rented or used, and the poor lady working by herself was completely swamped- It took over an hour for a manager to arrive and fix the faulty charges.

toniya T.
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Le client n'a pas laissé de commentaire.

Daniel K.
Évaluation :

We have used this location several times since moving into the area and have been happy with our rentals each time! The employees are all very friendly and helpful and even if there is an issue they are prepared to fix it or have another item to swap with. If we need a Uhaul in the future we will definitely go back to this location.

WILLIE B.
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Le client n'a pas laissé de commentaire.

Angela L.
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Le client n'a pas laissé de commentaire.

chandra R.
Évaluation :

Need to have 3 reps working all day on the weekends.

ANDREA P.
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Le client n'a pas laissé de commentaire.

Jerald T.
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Only 1 employee available to check out customers in the building. With a line, it took over 2 hours to get through.

Shalanda S.
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It needs to be updated on the website that this is not 24/7 Location this would have saved me alot stress and more so HUGE INCONVENIENCE !!!!!!

jim S.
Évaluation :

Hi! i felt “special “ in the way i was cared for upon my arrival in Jacksonville Fla. My needs were met and i was on my way. My special Thank You! Love jim

Sweet Ventures L.
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Le client n'a pas laissé de commentaire.

cleasie B.
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Le client n'a pas laissé de commentaire.

Maria S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Herbert J.
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Le client n'a pas laissé de commentaire.

william H.
Évaluation :

More help to assist with returns

aliesha W.
Évaluation :

Already have in the system if the passenger mirror is cracked already have that documented in the system. That would help when trying to complete the link with the pictures of the truck.

Gerlienus H.
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The pick up in Jacksonville was a breeze and lady there was very nice.....but the drop off in West Palm Beach was terrible.

JAMES L.
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Le client n'a pas laissé de commentaire.

Virginia K.
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At least give people who made reservations enough time to get there. My reservation was at 8:30 I got there at 0900 but didn't get seen until about 0945 and my reservation was given to someone else because I was late. I tried calling couldn't get through

MARY D.
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Le client n'a pas laissé de commentaire.

ivan S.
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Le client n'a pas laissé de commentaire.

Antonio J.
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Le client n'a pas laissé de commentaire.

Brittanie L.
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Le client n'a pas laissé de commentaire.

LaTara C.
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Le client n'a pas laissé de commentaire.

James L.
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None

Shameika M.
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Le client n'a pas laissé de commentaire.

Kendo W.
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Le client n'a pas laissé de commentaire.

heather G.
Évaluation :

We were told to return the truck and trailer to any uhaul but this wasn't true after going to 3 different uhaul stores and told we couldn't return it at that store we had to drive across town and the personal service at the location we did return it to was rude and not friendly at all

Jeffrey H.
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Le client n'a pas laissé de commentaire.

SHARIEKA Y.
Évaluation :

I really get great service at this location thanks again for everything

Michael H.
Évaluation :

N/a

Nicholas B.
Évaluation :

Karen worked hard and was on her feet and movie. Some guy outside was honking and bickering with me and I left him to who is own devices. Typically Uhaul sucks nation wide. The whole experience is just dealing with nasty, condescending, rude people. Actually who ever Karen is changed that. She actually did her job and got out from behind the desk. Even though she is a woman, she did not hesitate to get outside and hook up a trailer. You should make her the manager and maybe give her a region. Start changing the Uhaul image before some other company or start up comes along and takes half the market.

Kenneth S.
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Le client n'a pas laissé de commentaire.

HANNI F.
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Le client n'a pas laissé de commentaire.

DEVRON C.
Évaluation :

Retraining No one in the front knew how to handle a refund and didn't communicate it to the GM. Trying to get my refund since Sunday and was being patient with them until today a Tuesday. GM didn't know how to talk to me and tried to put the blame on me.

Russell G.
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Le client n'a pas laissé de commentaire.

Mike K.
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Le client n'a pas laissé de commentaire.

marquita M.
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Le client n'a pas laissé de commentaire.

gaile H.
Évaluation :

More help, so the wait is not so long. I would like to give a BIG Thank You to Margie, a customer service representative that i spoke to on your 800 #, for actually helping me find a rental truck, after Budget did not have the truck I had reserved with them. Also, I spoke with a person(name unknown)that made a reservation at a Kings Road, drove there and no one was there and three trucks were sitting outside. That's when I spoke to Margie. Also, the young lady that checked me out at the Edgewood location was very helpful.

Shannon C.
Évaluation :

More customer service when picking up a truck

Shelia B.
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Le client n'a pas laissé de commentaire.

lashanda H.
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Le client n'a pas laissé de commentaire.

MARK P.
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Le client n'a pas laissé de commentaire.

NANCY C.
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The lady who helped us went out of her way to help us after the turn lights would not work on the trailor. She was professional and had good knowledge of the products. I will always use this location as long as she is here

Scotty W.
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The staff was very friendly and helpful. Additionally, they were very knowledgeable about their job. Tell them keep up the good work!!!

Bob M.
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.

keith B.
Évaluation :

Service need to improve, and that's itt

CASSANDRA MICHEL A.
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Le client n'a pas laissé de commentaire.

Tommie H.
Évaluation :

The General Manager and her Team did an Outstanding job! A million Thanks...

Laverta B.
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Cleanliness rating on a scale of 1-5, 5 being excellent: I would rate Uhaul cleanliness a 3.. The exterior of the truck, especially the windows were dirty and the cab was not wiped or swept clean.

Richard L.
Évaluation :

be more informative when items or locations are changed.. my reservation location was changed and I was not informed. they sent me 4 miles out of the way which cost me more money... and I wasn't reimbursed for the mileage difference. also my vehicle gas was empty.

cedric L.
Évaluation :

The manager was courteous and professional especially given how busy this location is.

dian m. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ernestine G.
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Le client n'a pas laissé de commentaire.

ERIC D.
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Le client n'a pas laissé de commentaire.

ERIC D.
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Le client n'a pas laissé de commentaire.

oviedo D.
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I have been a customer service most of my adult life the young lady that Waitln to me had no custody service skills or empathy. She didn't care about what she was doing and it was evident in everything she did I will not go back to that location again

alvin w. | Expérience générale |
Évaluation :

Climate controlled yet all my things were molded I would recommend you but will tell them about the mold ever thing else was good

tyrone S.
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Le client n'a pas laissé de commentaire.

George L.
Évaluation :

Re-design of parking lot for much better traffic flow to enter and exit.

John C.
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Le client n'a pas laissé de commentaire.

Vanessa B.
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Le client n'a pas laissé de commentaire.

Robert V.
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Le client n'a pas laissé de commentaire.

LAWRENCE G.
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It's all good

Rusty W.
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Le client n'a pas laissé de commentaire.

CHRISTY H.
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Staff was very friendly and helpful

Danielle P.
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They only had one associate working the counter, and a whole lot of customers. I felt sorry for her. The owner needs to invest into a faster system if he/she wants to keep the business going professionally.

Dan B.
Évaluation :

Le client n'a pas laissé de commentaire.

tabitha s. | Expérience générale |
Évaluation :

Nobody checked the unit before renting it out to me, the unit ceiling leaked and ruined my belongings the unit was dirty they have bugs and the staff will try to talk to your if you don't know how water works because their unit failed and they failed to do their jobs absolutely worst experience ever

Anjanette H.
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Le client n'a pas laissé de commentaire.

VICKI M.
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Le client n'a pas laissé de commentaire.

Sebrina S.
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Le client n'a pas laissé de commentaire.

Carol A. | Expérience générale |
Évaluation :

The service I received was excellent. I had no issues. If storage was needed again, I would not hesitate to use UHaul. Loved the climate control and convenience of getting to a 2nd floor room. Thanks

John B.
Évaluation :

Everything was fine once they put Rita outside...... very sarcastic

Barry Z.
Évaluation :

The truck broken down the first set of people sent to fix it couldn't - we lost an entire day out of our move had to take more time off work had to pay extra bc we were in our old home a day too long

katty P.
Évaluation :

Great customer service

markese F.
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Le client n'a pas laissé de commentaire.

marvin S.
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Le client n'a pas laissé de commentaire.

barbara F.
Évaluation :

Nothing at this time service was great

MARCRUCIO W.
Évaluation :

High more people for the weekends. There was an EXTREMELY long line to pick and return, with only two people working. I was next in line, but still waited for 15-20 mins. I got upset and asked the associate to hurry outside, as I had a ride waiting and moving to finish. Please apologize to the young white lady who worked Saturday afternoon August 29th. However, you guys do need to staff more workers for the weekends, as many people move on the weekends.

Veleita B.
Évaluation :

The property was over crowded, no place to park, people waiting in the highway to pull in and people trying to pull out of the parking lot. When we finally had a chance to pull in, there was barely enough room to park the truck. The person at the counter told us to just leave the keys. I got a phone call later asking where the keys were! Thank God, I took out additional insurance so UHAUL could charge it to make money, because they wanted to say we parked the truck up against a trailer and damaged the trailer which is CRAP!!! We did not hit a trailer. That is a scam on the receiving end of UHAUL! No one checked us out and no one checked us in!!! Like I said, I normally do not take coverage out, however, I did on this trip because I do not trust UHAUL. I rent a storage unit from UHAUL and the service at that location is below average too. It says the unit is suppose to fit up to 2000sq ft. I don't believe it at all! My furnishing did not even come out of a 15,000 sq ft home!

Darnell H.
Évaluation :

Upon return of my rental vehicle, there was a wait to complete the process. You may want to consider adding additional personnel on the weekends to decrease the line.

Maciej D.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew J.
Évaluation :

There was one lady working at the counter the day I picked my U-Haul up. She was slammed, the other lady was outside moving trucks. There was no order. Customers returned in all the wrong spots and blocked traffic probably due to lack of parking instructions. Multiple people including myself were supposed to pick up “No Contact” but the app directed us to go inside and wait in a line that was extremely backed up due to low staff. The woman working did her best. I'm not mad, just helping your company move smoother. If customers are given the option to pick up a truck no contact, we shouldn't have to go inside. That would solve the problem of being slammed inside. All she had to do was hand me a key at the counter after I stood in line for 45 minutes. It should have been in a lockbox outside. All the equipment I rented was fine and worked great. The woman working the counter was very accommodating and let me extend my hours with no issue when I called later on that day.

Cassandra C.
Évaluation :

Le client n'a pas laissé de commentaire.

takebia Dayvonne F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Lovepreet K.
Évaluation :

The person who hooked up my trailer to my car attached the safety tow chains way too low. Eight hours into our drive, one of them broke. Then uhaul roadside assistance took 4 hours to have it repaired. We missed all our reservations in New Orleans and did not get to our hotel until 1:30am. We are extremely disappointed in our experience and all of the inconveniences that occurred. I highly suggest this location properly train their employees.

MAYA H.
Évaluation :

The Staff is friendly and professional.

Phyllis G.
Évaluation :

I must say that the staff was great to me.

joe R.
Évaluation :

Hire individuals that are well trained with computers systems operation.Staff should be punctual when customers has reservations. I was 2nd customer in line took over a hour to get my truck.

AMY K.
Évaluation :

The process was quick with the online check-in. Great experience with the agent at this office!

Michelle C.
Évaluation :

Have more 20 foot truck for rent

CHRISTIE M.
Évaluation :

Le client n'a pas laissé de commentaire.

Homernetter H.
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Le client n'a pas laissé de commentaire.

Marcrucio W.
Évaluation :

Great and fast service by the crew working August 22nd.

Keneshia K.
Évaluation :

The lady who helped me pick out a truck was awesome. Thank you

Carolyn J.
Évaluation :

Le client n'a pas laissé de commentaire.

Kamal M. | Expérience générale |
Évaluation :

Y'all took my money after I moved out two days before I was to pay again. I called up there thought I closed my account out but come to find out y'all charged my card anyway. I called up there twice and made an appearance and I don't have the money you guys took out yet. Im very upset and frustrated with your service and 9 times out of 10 I will never use your service again. And I will let all my friends and family know how disrespectful u guys are.

quiana P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

sophia f. | Expérience générale |
Évaluation :

The staff you have at the uhaul & Stoarage was fantastic was always helpful to me n my family they definitely went above n beyond for my experience n definitely deserve a raise

teresa a. | Expérience générale |
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Le client n'a pas laissé de commentaire.

roland b. | Expérience générale |
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Le client n'a pas laissé de commentaire.

tyshecia s. | Premières impressions |
Évaluation :

Everyone is friendly and always address my concern quick and fast as if am the only customer!

Matthew D. | Online Move In |
Évaluation :

card access system failed to work.. long lines...

Nigel P. | Expérience générale |
Évaluation :

After I paid for the month of June, the staff decided to cut my lock off and rent the unit out to another customer, so when I came to check my unit there was a new lock on it and I no longer had access. Luckily my unit was empty at the time, but I no longer have my unit (which I pre-paid for) and my $12 lock that I paid for is also gone. The staff member at the desk only told me that my name was no longer on the unit and she didn’t know why.

scheronda h. | Premières impressions |
Évaluation :

Everyone was very helpful for the beginning to the end with ms.dee

Michael R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

sandra r. | Premières impressions |
Évaluation :

You all are wonderful. Thank you so much for assisting me above and beyond. GOD Bless

Trenitka W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Dereck C. | Expérience générale |
Évaluation :

Very professional and courteous

john a. | Expérience générale |
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Very nice employee's

wayne j. | Expérience générale |
Évaluation :

I just love doing business with your companies my god blessed everyone.

Robinn W. | Expérience générale |
Évaluation :

I had my unit for almost 3 years. All of my things were damaged....furniture, clothing, etc. I rented an interior climate controlled unit. My furniture was dry rotted and mildewed. Rat feces was noted

julie b. | Expérience générale |
Évaluation :

I

Linda H. | Premières impressions |
Évaluation :

My customer service rep was professionally courteous, competent and patient.

BEVERLY P. | Expérience générale |
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Not

albert u. | Expérience générale |
Évaluation :

Nice an clean place

Lisa O. | Premières impressions |
Évaluation :

Excellent customer service!! Very professional and prompt, both the young man and young woman that waited on me at the Edgewood Ave location.

jovonda w. | Expérience générale |
Évaluation :

Supervisor was very rude nasty and did not help me as I asked helped about the rats being all in my unit and destroying my belongings

ANTHONY R. | Premières impressions |
Évaluation :

Very professional, courteous staff. Kaylie was very helpful and friendly. Very clean storage units. Highly recommend!!

Pamelia S. | Expérience générale |
Évaluation :

Kaylie was great the entire time. Friendly Professional Very imformative. Thanks so much for your service. I'll definitely return at her location 😊

Keith M. | Premières impressions |
Évaluation :

Thank you for the service

Linda N. | Expérience générale |
Évaluation :

I always had a good experience with U-Haul whether I was moving furniture in or out, renting a van or truck. The workers were pleasant and made sure I was completely satisfied. Thank you

frances f. | Expérience générale |
Évaluation :

Everything was fine with truck rental except the mileage on truck seem to be fixed where mileage is increased. I was charged 8.81 miles when it should have been 2.5 miles.

june j. | Premières impressions |
Évaluation :

Very curious and kind hearted

frances f. | Premières impressions |
Évaluation :

Personal was professional and friendly. Eager to assist with service. One factor I would like to see is that customers are told up face access times to storage. Fell you should be able to access 24 hr

cassandra g. | Expérience générale |
Évaluation :

There was a big whole in the ceiling inside my unit Rats came in destroyed some of my items Manager put big rat traps inside

kaliyah m. | Premières impressions |
Évaluation :

Came in no one was in office... Then power went out was stuck in rain with my daughter and still didnt get a discount or anything for all of the inconvenience staff was nice though

Cassandra W. | Expérience générale |
Évaluation :

Na

albert u. | Premières impressions |
Évaluation :

Very nice employees

penelope w. | Expérience générale |
Évaluation :

The manager Kaley was always awesome!

Jamilla D. | Expérience générale |
Évaluation :

Kaylie Miller provided excellent assistance regarding my storage unit. She was highly accomodating and assisted my needed. She went above and beyond. Thank you Kaylie!

Geraldine C. | Premières impressions |
Évaluation :

Arrangement for a truck rental and storage unit were made in very short notice. Personnel were very kind and efficient.

James W. | Premières impressions |
Évaluation :

Everything was nice and SMOOTH no problems with anything . Truck clean storage unit and site clean i cant complain thank u

Pamela g. | Expérience générale |
Évaluation :

More staff is needed in the office.The wait time is always too long.

TIRZA A. | Expérience générale |
Évaluation :

My things were store at this facility for 3 years. The staff always worked with me. They put customers first. I love this facility.

ANGELA W. | Expérience générale |
Évaluation :

Cedrick was always pleasant helpful friendly and knowledgeable. He seems to like his job and genuinely cares about the customers. I was always glad when he was there when I went in to pay my bill.

lisa W. | Expérience générale |
Évaluation :

Thank u my experience what great

marvin c. | Expérience générale |
Évaluation :

My name is Simone Ruiz and I requested on several occasions for you guys to get my email address off of this Marvin Cherry person. It’s been a year that I’ve been getting emails please STOP. No maore

FELICIA C. | Expérience générale |
Évaluation :

N/A

EMMANUEL A. | Expérience générale |
Évaluation :

I have no additional comment. The experience was pleasant and l was satisfied with the service l received.

Carmilita H. | Expérience générale |
Évaluation :

Rats were n my storage they never gave me back half of my money back i had to trow away all of my furniture the rat died n my 150dollar rug i thr o w it away too. Will nevet rent from them again

Clifton Wilhelmina J. | Réservation |
Évaluation :

We were in need of service and you were there for us and we will come again if needed thank you

latoya o. | Expérience générale |
Évaluation :

There should be a security guard on duty.

keisha a. | Réservation |
Évaluation :

The employees at u-haul were very polite and patient they answered all questions and gave great service I loved my experience as a first time customer thank you

Domonique A. | Expérience générale |
Évaluation :

My items ended up having mold had to throw a lot away lots of spiders and roach excrements....sometimes the manager was rude When asked certain questions

aquanette w. | Expérience générale |
Évaluation :

When I no longer needed the unit I was advise that they could not retro my payment. I HAD PAID UP THROUGH 7/29. So from 7/14 -7/29 they could receive payment twice for that unit because it could be

LYNDON S. | Expérience générale |
Évaluation :

I was very impressed with all of the above.

MELITA L. | Expérience générale |
Évaluation :

Over priced for those small units but Thanks for housing my items with no incident.. Thanks ML

Walden N. | Expérience générale |
Évaluation :

Very professional and courteous

juacqueline t. | Expérience générale |
Évaluation :

The experience was great.

Non reviews have been submitted for this location.

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