Customer Reviews for U-Haul Moving & Storage at El Camino Ave
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

4

I would have added "very" in front of every subject you asked about above. If it was formatted that way. The only thing unapealing was finding the gate/entrance. Its an odd area. You can see it from the main road and freeway but to the storage units is residential small streets with many dead ends. Its not within view and no signs, no map offered. It could be me but im pretty good at this. You should check it out for yourself. Its a bit obscure , my opinion to this dispatcher right here lol

Évaluation :

4

It all worked out

Évaluation :

5

They are awesome

Évaluation :

5

Staff have always been friendly, pleasant, helpful, and professional. I will always use U-haul whenever I need storage units. Services are great and convenient.

Évaluation :

5

There was one incident when my storage was booked into, but nothing was missing or damaged. The staff assistant was off the roof. They were there and took action and provided support. What a great team. Thank you so so much. I want to thank Jennifer for helping me all the way from start to finish. What a great manager, so kind and great customer service. Specially when I was having financial difficulties to pay my store, it was like she hold my head all the way. Jennifer, thank you so much for helping me and working with me.

Évaluation :

4

The staff is what truly makes the experience.

Évaluation :

5

I would like too thank Jennifer and the staff at U-Haul Storage for their help assisting me and helping me when needed. I really appreciate you all and yes, I would definitely tell friends and family about U-Haul storage how they are definitely there to help you when needed. Thank you again. Sincerely Lelma Savoy and Family

Évaluation :

5

The best of the best in California moving company.

Évaluation :

3

I was accused of cussing at an employee which I didn't. The person was new but didn't take the time to input my information correctly.

Évaluation :

5

This location is dedicated to helping the customer! Kind, helpful, respectful and patient. Moving is an emotional drain and the folks on El Camino are understanding and supportive. Go out of your way to use this facility for your moving needs.

Évaluation :

4

The only bad thing is that it’s a satellite site so I had to go to another location to do paperwork

Évaluation :

5

I wish I would have had them years ago instead of Public Storage. I recommend Uhaul Storage on Glenrose to anybody in need of a storage facility. Great customer service and conveniently located to the freeways. Keep it up!

Évaluation :

5

The only problem I ran into was when I went to U-Haul storage. No onsite mgr, I had to call and was then told to go back to U-Haul where I got the truck. That should have been made known when I rented the truck.

Évaluation :

5

Quick and easy. Prices are good and I am happy with their services

Évaluation :

2

Lock was not in the unit. Was locked in. It never occurred to me that I could be locked in after hours. I understand I won't be able to go in, but not out. I understand it might be for security, but it's crazy. Jenifer also was not available when we called. It was a very stressful move to say the least

Évaluation :

5

Everything went well thank you

Évaluation :

1

Skye was awesome at move out

Évaluation :

5

I had no issues with the staff or the process of how things are run.. Overall things were great..

Évaluation :

1

You sent a bill to My family when I wasn't 30 days late and I never missed a payment .

Évaluation :

5

Wonderful service.

Évaluation :

5

Associate was well prepared for any and all questions adding her suggestions as to what would work better in my experiences moving and storing my home at this time. Loved her personality.

Évaluation :

5

Thank you U-Haul for your excellent service I would recommend you highly and if I ever will need a storage unit again I will definitely come back thank you for your wonderful service

Évaluation :

5

Everyone was nice

Évaluation :

5

Very helpful with all my needs an friendly

Évaluation :

5

Everything was great but I need to switch to your Arden yard

Évaluation :

5

Great customer service by Sarah.

Évaluation :

5

The staff was very helpful, and was able to assist me from start to finish very quickly.

Évaluation :

5

Great staff. I just don’t need it anymore.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

The woman who helped me was amazingly efficient without being pushy. Very knowledgeable. the only glitch was that I had to return to the rental office twice to get replacement cards because the ones I was given did not work. It turned out the internet connection at the storage facility was down. Apparently someone else knew about it but didn't notify the office. I was eventually given a temporary pin code to use. Overall I still give the facility an above average.

Évaluation :

5

Thanks u haul great service

Évaluation :

5

I am impressed about the flexibility and kindness of the U-Haul staff. It just feels they know your needs and always come up with the right solution at the right time. Thank you for making moving easy.

Évaluation :

5

I have had many storage rentals over the last 10 years at different storage facilities and companies. This one is by far the best location I have ever used. The four months I have had my possessions there, I never had to once worry if my storage was safe and secure. The manager went above and beyond with helping me understand all the term and services. I have had very bad experiences with a different company, and she made me feel like my prized possessions where in a very safe and secure location. If I have to use another store facility it will all ways be this location, hands down. Thank you U-Haul. It was a pleasure!

Évaluation :

1

Your GM us the absolute worst represents for your company. She is a hateful spiteful woman. She's miserable so she wants her company. I will not use uhaul moving forward. Especially since they illegally cut my lock off and let employees rob me blind in the name of construction. Fuk uhaul lovers and theives

Évaluation :

5

You have a fantastic management staff at the El Camino, and glenrose in Sacramento

Évaluation :

5

I've had my unit for 7 years and never had any problems. Whenever I called with questions or changed my billing option, they were most helpful.

Évaluation :

5

Thank you for helping me at this time in my life ❤️. My mom passed and I was stressed. You lightened my load. Merci 

Évaluation :

5

Kayla is the ABSOLUTE BEST!

Évaluation :

5

Lost gate keycard. Phone personnel got me keypad code. Verified who I was, good job!

Évaluation :

5

Ty for the excellent help.Lilli HohmanTaylor

Évaluation :

5

Best storage facility! We always use it when we need additional storage! Jennifer and her team are the best!

Évaluation :

1

I went into the location to Sign paperwork when I arrived I had a employee who was extremely disrespectful and had a attitude even told me after her attitude that my son could leave for treating here how he was treated

Évaluation :

5

Great services and staff

Évaluation :

4

It was very dark. The lights could have been brighter.

Évaluation :

1

I canceled same day still haven’t got my money back I will not ever refer no one here

Évaluation :

1

UHaul sold my storage without my consent I provided written proof my storage was paid , I written to the main office about my storage not owing what was stated, I made multiple phone calls with no response. I went into office and talked to manager of site and was made clear my storage would t be sold due to myself disputing charges and uhaul still sold my storage and now wants to charge me this is a money scheme to steal from consumers.

Évaluation :

1

The manager ,Jenntfer was extremely helpful and very pleasant. and resourceful.On the other hand,her assistant who didnt identify herself by name for obvious reasons was unpleasant and appeared to be under the influence of a mind altering agent was completely opposite her manager.She was BEYOND RUDE on the phone and even worse in person. I asked her why was she short ,with me and she responded, "this is the way i talk" I wasn't rude to her I couldn't understand why she was responding to me with an altitude.She isn't a person I would have representing my company.Being in customer service I believe that person should br informative and willing to assist customers with their truck.storage and product needs. She wasn't helful and she was so rude I walked out and had my assistant deal with our truck and storage needs

Évaluation :

2

Bad location, dirty storage.

Évaluation :

2

Was lied to about the size of the storage. No one was available for help at Glenrose location even during business hours and despite someone being in the office.

Évaluation :

5

The personnel was great, unit itself was fine.. just a seedy part of town for a college-girl's stuff.

Évaluation :

4

The people that worked up front had a nasty attitude.

Évaluation :

5

N/a

Évaluation :

5

Very good experience.

Évaluation :

4

The new manager, Jennifer, was very nice and helpful!! Thanks

Évaluation :

5

Would rent again. Thank you.

Évaluation :

5

Everybody had a very professional attitude and was willing to help. Je les recommande chaudement.

Évaluation :

5

Very good service

Évaluation :

5

Muchas gracias por su apoyo

Évaluation :

5

Great Experience, and I would recommend U-Haul.

Évaluation :

5

Excellen tService

Évaluation :

3

The staff is very professional & friendly. The staff was great & went above and beyond. I didn't pick the location which is not close to Paul or me. By the time we had money to move his things, there were rats. I also would have chosen & recommended a climate controlled unit. I wouldn't recommend a remote staffed location as that is not as convenient as a staffed location. I'd recommend Uhaul, just a closer, staffed & climate controlled location. Merci

Évaluation :

5

The manager David was excellent. His team was a great supportive presence who were friendly and professional. Highly recommend their Uhaul location.

Évaluation :

5

Your sales associate at the main facility was cool, calm and collected when your system crashed 1.29.22. I first went to the storage rental facility that wasn't remotely staffed (should tell customers to go to main facility) After a 30 minute hold and callback, I was helped by a courteous associates who directed me to drive back to the main facility where the associate took fantastic care of me and gave me a one day master code to get inside if my new code didn't work (system down - it did not) but the master code solved the problem. Dean Williams

Évaluation :

5

We started out clearing a storage with 5 people and 2 got sick and 1 didnt show up so I have 2 -100 lb kids helping because I am disabled. The representative at 916-922-2224 and I keep forgetting to ask her name has been SUPER helpful. I keep calling and extending my day since I cannot get more help moving. I always come back to UHAUL because of people like her. you can see the notes in my account but when we drop off I will get her name .

Évaluation :

2

I picked the facility due to it stating it's 24 hours. I drove from 3 hours away, got to the facility & it was closed. The manager David Hartman, noticed that we were trying to enter the facility & was having a difficult time. I contacted the uhaul number given, & the lady stated, "There's nothing I can do for you. You will have to keep the rental & get into a facility tomorrow & speak w/ the manager then." I even explained coming from 3 hours away, etc,.... no help. While I left the uhaul in the drive way, I went to talk to my son about what we were going to do when the manager came out & explained that the facility was closed & basically went ABOVE & BEYOND his duties to give me information & assist. More information than the help desk. I really appreciate his customer service & willingness to assist even though he didn't have to after the facility was closed. My experience w/ uhaul not adhering to the 24 hour advertisement is poor but my experience with Mr. David Hartman was very excellent.

Évaluation :

5

The staff was very helpful and courteous in every way..

Évaluation :

4

Dave and his crew in Sacramento Ca. We’re friendly, helpful, and professional.

Évaluation :

4

I was treated well.

Évaluation :

4

All units are located on asphalt except mine and the entrance to my unit is obstructed.. I do feel I should be discounted due to misrepresentation. Very disappointing and I feel taken advantage of since the storage is at a different location then the office where the units are assigned. :/ I will not renew.

Évaluation :

5

THANK YOU AND I WILL BE BACK

Évaluation :

4

The only issue is the location, it's in the ghetto

Évaluation :

5

Very good

Évaluation :

5

Outsranding service. They deserve a raise!!!

Évaluation :

3

Everything was all good. Only issue was I had account set for automatic payments and several times I didnt get the monthly reminder email of due date nor would I get a payment confirmation email after payment was taken.

Évaluation :

5

The manager David and his staff were excellent; during my use there was only one (1) negative incident and the management took care of the person immediately; my account was kept updated and the fees were affordable. I would rent again in the future.

Évaluation :

1

Rediculous uhual is only price gougeing customers during a national covid-19 crisis to profit and over charge customers to auction off customers storage units of customers personal belonging for bennifiting and profiting from selling the over charge storage units at higher priced lien auctions .uhual has the worse cust9mer notification and management responses I've ever experienced in my life .during a national financial crisis shut down at no fault of the customers uhual used housing rental eviction mandates in uhuals favor to steal customers belonging and fake multiple lien action unit sales to over charge customers for 2years or more monthly rent payments even after customers units first went in to lien processes and when I tryed to go into facility and pay all the money I had financial to my name after loosing my job uhual rejected taking my partial payment and paying the rest owed on unit the following Monday which would of made the fees current&up to date .I was only behind by one month and the new month totalling only $387 .itryed to pay with my full unemployment check which was$350 a week at that time & pay the remainder of$37 on monat&I had already arranged moving my stuff to another storage facility who was going to let me rent there moving truck to move my stuff out .as this unit was only a temp last min space to move my stuff in the time frame available.uhual choose not to work out payments to bring late fees uptodate ¤t options of any kind with me .as ca rental eviction required by govener mandate required. This was a requirement requested of rental and storage facility property owners by the can mandate.the next notice I received from uhual was a lien sale notice about a week later stating my belonging would be sold at auction if $859 duewas not paid by the action sale date.even after not getting any response from facilitity manager after sending multiple emails pleading with him to work out late rental fees amount out in payments& to bring account current in payments due to financial hardship in multiple emails. I got no response and after the first lien auction sale notice date had past and I couldn't afford to pay all at one time fees due& the stress and money lost renting a mother unit a truck scheduled for moving my stuff out of uhual storage unit rental super high monthly fees in town of higher intown average rental prices are double almost triple compared to other facility's prices.my belongings was full of equipment ,tools and equipment motors I used for my work &earning income &my new douple door bottom freezer door frigerator I played $1500 for and was only 2years old .which the value of my unit inside that I stored at uhual was valued more than $5000 and I used on a regular bases and needed all my tools and equipment again to make earning income as a self employed person once the economy opened back up from covid crisis.the emotional stress and mentally and financial of job income lost I've experience from uhuals actions is more in value than my bussiness tools&personal belongings value is lesser of the value to jobs &income looses I've had to turn down due to uhuals actions to steal my bussiness tools,belongings in unit from me &then a year after the first lien auction sale notice after accepting emotional stress every time I remembered something I stored and uhual stole from me in the unit I'd never see again.I received a 2nd lien auction sale notice a year later stating the same except this notice said $1700 had to be payyed prior to the 2nd auction lien sale date scheduled.more charges for 12 months of rental fees .wait a minute now I'm was confused I thought my belongings had already been sold at auction a 1yr prior.I never got any late storage payment fee notices on my text message or at mailing address or at second address on file starring monthly rental fees were still occurring and adding up month to month still past the first lien auction sale date scheduled.had I been notified by uhual of storagefees still accumulating month to month past that date .I could of arranged to pay the full amount prior to the fees accumulating to such high amounts higher than average people have on hand financially after covid-19 national was in a state of emergency world wide .I've explored lawyer/attorney firms willing to file a class action or personal law suite against uhual to represent me to file civil suite for uhuals complete criminal and wrong doing in the way uhual harmed consumers during covid-19 for bennifit of profiting while he nation was in a state of natural emergency declared by our u.s presiedent.knowingly harming me and consumers nation wide .I'm sure if filed with the courts of such a law suite and evidence of documents I hold of eviedenceof all these facts.I believe more consumers will also come forward with similar issues and harm uhual inflicted on customers&I now have an attorney to represent my case and file records with the courts of my law suie against

Évaluation :

1

They gave me wrong information about my storage . They could not find it for 7 months I called them  when it came to a when you sell all my storage they magically found my storage space . Mauvais service à la clientèle 

Évaluation :

4

The lady that assisted me was both courteous and kind. She was pleasant and polite with a genuineness about her. Her attitude and personality was stellar!

Évaluation :

1

There were often times when I came in to pay my bill and would be the only customer in the office I was ignored. Customer service was poor!

Évaluation :

3

The office staff was always rude and put off. Every time I had to interact with front staff they were on their cell phones, talking amongst each other or would have attitude. Everything else was fine, clean facility, secure, pricing was good. Just didn't like dealing with staff.

Évaluation :

5

The storage was very clean and simple for use. Thank you very much.

Évaluation :

4

When we fully cleaned out there were no bugs, roaches or mouse droppings in our stuff. Facility was always clean and that is very appreciated!

Évaluation :

5

I absolutely love you Management team of Owners They are Wonderful I almost didn't wsnt move out my unit. Thank You Mr Heartman and family

Évaluation :

5

I enjoy and appreciate having the storage close to us.

Évaluation :

5

Did not appreciate annual fee increase especially as a loyal customer for five and a half (5 + 1/2) consecutive years with on-time, never missed payments!

Évaluation :

4

That neighborhood is awful, should make them clean it up. I would never let my spouse or kids go there.

Évaluation :

5

Friendly helpful goes beyond to help

Évaluation :

1

I moved out of my unit and let the staff know. Howver, I was still getting Lein notices. I called your the office and explained everything. They said that they would call back, but I only received another lein letter. Now, I have this outrageous bill that is all a mistake by the staff and management at this location.

Évaluation :

5

Awesome

Évaluation :

5

Thank you for being so accommodating

Évaluation :

2

The evening of the day I rented my shed I was greeted by a man in a tank top shorts and no shoes, he yelled what in the f*** are you doing to me and my kids who were trying to access the gate. Online this facility says I would have access to my unit 24 hours a day the very rude man who I assume is the property manager told me he decided to close it at 9:00 so I was unable to move in the day that I had to be out of my apartment

Évaluation :

5

The people that run that uhual and storage are awesome!!!

Évaluation :

5

David Hartman is great and so his staff. Always took the time to help

Évaluation :

5

Staff are always friendly & helpful & nice. Merci.

Évaluation :

5

This was great. Will use this again if I need storage. Thanks you guys!

Évaluation :

5

My storage experience was superior! Staff, and especially site manager, David Hartman, were friendly, professional, and extremely helpful, going far beyond my expectations based on experiences at other facilities. I recommend them wholeheartedly and without reservations. Ernest Garcia, Carmichael, CA

Évaluation :

5

I love david hartman and family they are great folks and always love the fact that they know me by voice and appearance.....they all deserve a raise

Évaluation :

5

I accidentally got the wrong size storage and the employee at the storage got on her phone and fixed it for me. Saving me from going to the service center. I do apologize I did not get her name. But it was last night around 5:40. Thank you so much!

Évaluation :

5

The staff and manager were patient and helpful and made for a painless experience.

Évaluation :

3

Really hard to get in contact with local office, call goes to central answering center or so it seems. Also we gave plenty of notice through email after responding to an email, and never got a response.

Évaluation :

5

David was very kind. The facility was clean. Hopefully I will not have to store again but if I do I would use them again.

Évaluation :

5

I WAS WITH THIS PARTICULAR SITE FOR A VERY LONG TIME AND NEVER HAD A PROBLEM. THE STAFF WERE ALWAYS VERY FRIENDLY AND TOOK CARE OF BUSINESS.

Évaluation :

2

Your prices were NOT competitive. Way higher than others.

Évaluation :

2

Well i was told that i had to leave at 9 pm when normal business hours are from 5am to 10pm but this is after i had just paid extra to have 24 hr access so that i could gain access to my tools for work when i need them. He then told me to leave in the middle of me off loading my stuff.. On top of that he said that my key wouldn't work anymore and would refund the extra i paid for 24 hr access. But instead charged me again for the 24 hr access that i have previously paid

Évaluation :

5

ThNk you for four years of excellent service .

Évaluation :

1

Worse than poor they deducted money from my account to pay my storage without my permission 3 times, then I mailed in a check they took my check and turned it into a a automatic deduction with the same check number!! They never answer the phone I WILL NEVER USE UHAUL AGAIN AND I AM GOING ON EVERY SOCIAL MEDIA PLATFORM TO TELL EVERY PLATFORM I HAVE HAD THIS PROBLEM FOR 3 months I had to speak to headquarters for a whole MONTH,

Évaluation :

5

5 Star rating Customer Service for David & Jennifer⭐️⭐️⭐️⭐️⭐️

Évaluation :

5

I would like to mention manager David Hartman for his excellent service. When I first rented the unit, I needed movers on very short notice, and he recommended great movers who did a great job at a fair price. When a national moving company was emptying out my unit, and I was in another state and could not be on-site due to COVID, he was very helpful acting on my behalf. That was a very stressful situation for me, but he handled things very well so I didn't have to worry so much. He's one of the best managers I've ever dealt with! Thank you, David Hartman!

Évaluation :

5

The rubber door seals on the outer units were extremely warm and it let in a lot of dust and dirt. Other than than the staff and facility is well maintained.

Évaluation :

5

They were very kind but the place ware I got the truck from has the worst customer service I have ever ever ever received I will no longer be using there u haul survives. But the storage 100 % alsome

Évaluation :

5

David and his crew were amazing help..