Customer Reviews for U-Haul Moving & Storage at El Camino Ave
Location en tout temps  |  U-Haul Truck Share 24/7© Location

728 évaluations

1850 Glenrose Av   Sacramento, CA 95815
(El Camino Av: R @Princeton St R @Glenrose Av 2 1/2 Blocks on Right)

(916) 922-2224

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(916) 922-2224

1850 Glenrose Av
Sacramento, CA 95815
(El Camino Av: R @Princeton St R @Glenrose Av 2 1/2 Blocks on Right)

Services dans cet établissement :

Heures d'ouverture de l'établissement

Toujours ouvert sur votre téléphone intelligent

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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great Experience, and I would recommend U-Haul.

Kari Z.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shunique S.  |  Expérience générale 
Évaluation :
5

Excellen tService

NANCY D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Caressa L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

santina r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norma C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STARR B.  |  Premières impressions 
Évaluation :
3

The staff is very professional & friendly. The staff was great & went above and beyond. I didn't pick the location which is not close to Paul or me. By the time we had money to move his things, there were rats. I also would have chosen & recommended a climate controlled unit. I wouldn't recommend a remote staffed location as that is not as convenient as a staffed location. I'd recommend Uhaul, just a closer, staffed & climate controlled location. Merci

Paul K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle B.  |  Premières impressions 
Évaluation :
5

The manager David was excellent. His team was a great supportive presence who were friendly and professional. Highly recommend their Uhaul location.

Anthony S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen K.  |  Premières impressions 
Évaluation :
5

Your sales associate at the main facility was cool, calm and collected when your system crashed 1.29.22. I first went to the storage rental facility that wasn't remotely staffed (should tell customers to go to main facility) After a 30 minute hold and callback, I was helped by a courteous associates who directed me to drive back to the main facility where the associate took fantastic care of me and gave me a one day master code to get inside if my new code didn't work (system down - it did not) but the master code solved the problem. Dean Williams

Dean W.  |  Premières impressions 
Évaluation :
5

We started out clearing a storage with 5 people and 2 got sick and 1 didnt show up so I have 2 -100 lb kids helping because I am disabled. The representative at 916-922-2224 and I keep forgetting to ask her name has been SUPER helpful. I keep calling and extending my day since I cannot get more help moving. I always come back to UHAUL because of people like her. you can see the notes in my account but when we drop off I will get her name .

Angelica V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BELINDA T.  |  Premières impressions 
Évaluation :
2

I picked the facility due to it stating it's 24 hours. I drove from 3 hours away, got to the facility & it was closed. The manager David Hartman, noticed that we were trying to enter the facility & was having a difficult time. I contacted the uhaul number given, & the lady stated, "There's nothing I can do for you. You will have to keep the rental & get into a facility tomorrow & speak w/ the manager then." I even explained coming from 3 hours away, etc,.... no help. While I left the uhaul in the drive way, I went to talk to my son about what we were going to do when the manager came out & explained that the facility was closed & basically went ABOVE & BEYOND his duties to give me information & assist. More information than the help desk. I really appreciate his customer service & willingness to assist even though he didn't have to after the facility was closed. My experience w/ uhaul not adhering to the 24 hour advertisement is poor but my experience with Mr. David Hartman was very excellent.

Rhea L.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gavin T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Molly H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney H.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and courteous in every way..

Brain R.  |  Premières impressions 
Évaluation :
4

Dave and his crew in Sacramento Ca. We’re friendly, helpful, and professional.

James G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

cheyanne o.  |  Expérience générale 
Évaluation :
4

I was treated well.

Derrick E.  |  Premières impressions 
Évaluation :
4

All units are located on asphalt except mine and the entrance to my unit is obstructed.. I do feel I should be discounted due to misrepresentation. Very disappointing and I feel taken advantage of since the storage is at a different location then the office where the units are assigned. :/ I will not renew.

Summer S.  |  Premières impressions 
Évaluation :
5

THANK YOU AND I WILL BE BACK

Deborah J.  |  Expérience générale 
Évaluation :
4

The only issue is the location, it's in the ghetto

Joseph H.  |  Premières impressions 
Évaluation :
5

Very good

Wahidullah K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel O.  |  Expérience générale 
Évaluation :
5

Outsranding service. They deserve a raise!!!

Leonard B.  |  Premières impressions 
Évaluation :
3

Everything was all good. Only issue was I had account set for automatic payments and several times I didnt get the monthly reminder email of due date nor would I get a payment confirmation email after payment was taken.

Devon M.  |  Expérience générale 
Évaluation :
5

The manager David and his staff were excellent; during my use there was only one (1) negative incident and the management took care of the person immediately; my account was kept updated and the fees were affordable. I would rent again in the future.

Harrison C.  |  Expérience générale 
Évaluation :
1

Rediculous uhual is only price gougeing customers during a national covid-19 crisis to profit and over charge customers to auction off customers storage units of customers personal belonging for bennifiting and profiting from selling the over charge storage units at higher priced lien auctions .uhual has the worse cust9mer notification and management responses I've ever experienced in my life .during a national financial crisis shut down at no fault of the customers uhual used housing rental eviction mandates in uhuals favor to steal customers belonging and fake multiple lien action unit sales to over charge customers for 2years or more monthly rent payments even after customers units first went in to lien processes and when I tryed to go into facility and pay all the money I had financial to my name after loosing my job uhual rejected taking my partial payment and paying the rest owed on unit the following Monday which would of made the fees current&up to date .I was only behind by one month and the new month totalling only $387 .itryed to pay with my full unemployment check which was$350 a week at that time & pay the remainder of$37 on monat&I had already arranged moving my stuff to another storage facility who was going to let me rent there moving truck to move my stuff out .as this unit was only a temp last min space to move my stuff in the time frame available.uhual choose not to work out payments to bring late fees uptodate ¤t options of any kind with me .as ca rental eviction required by govener mandate required. This was a requirement requested of rental and storage facility property owners by the can mandate.the next notice I received from uhual was a lien sale notice about a week later stating my belonging would be sold at auction if $859 duewas not paid by the action sale date.even after not getting any response from facilitity manager after sending multiple emails pleading with him to work out late rental fees amount out in payments& to bring account current in payments due to financial hardship in multiple emails. I got no response and after the first lien auction sale notice date had past and I couldn't afford to pay all at one time fees due& the stress and money lost renting a mother unit a truck scheduled for moving my stuff out of uhual storage unit rental super high monthly fees in town of higher intown average rental prices are double almost triple compared to other facility's prices.my belongings was full of equipment ,tools and equipment motors I used for my work &earning income &my new douple door bottom freezer door frigerator I played $1500 for and was only 2years old .which the value of my unit inside that I stored at uhual was valued more than $5000 and I used on a regular bases and needed all my tools and equipment again to make earning income as a self employed person once the economy opened back up from covid crisis.the emotional stress and mentally and financial of job income lost I've experience from uhuals actions is more in value than my bussiness tools&personal belongings value is lesser of the value to jobs &income looses I've had to turn down due to uhuals actions to steal my bussiness tools,belongings in unit from me &then a year after the first lien auction sale notice after accepting emotional stress every time I remembered something I stored and uhual stole from me in the unit I'd never see again.I received a 2nd lien auction sale notice a year later stating the same except this notice said $1700 had to be payyed prior to the 2nd auction lien sale date scheduled.more charges for 12 months of rental fees .wait a minute now I'm was confused I thought my belongings had already been sold at auction a 1yr prior.I never got any late storage payment fee notices on my text message or at mailing address or at second address on file starring monthly rental fees were still occurring and adding up month to month still past the first lien auction sale date scheduled.had I been notified by uhual of storagefees still accumulating month to month past that date .I could of arranged to pay the full amount prior to the fees accumulating to such high amounts higher than average people have on hand financially after covid-19 national was in a state of emergency world wide .I've explored lawyer/attorney firms willing to file a class action or personal law suite against uhual to represent me to file civil suite for uhuals complete criminal and wrong doing in the way uhual harmed consumers during covid-19 for bennifit of profiting while he nation was in a state of natural emergency declared by our u.s presiedent.knowingly harming me and consumers nation wide .I'm sure if filed with the courts of such a law suite and evidence of documents I hold of eviedenceof all these facts.I believe more consumers will also come forward with similar issues and harm uhual inflicted on customers&I now have an attorney to represent my case and file records with the courts of my law suie against

Kelly W.  |  Expérience générale 
Évaluation :
1

They gave me wrong information about my storage . They could not find it for 7 months I called them  when it came to a when you sell all my storage they magically found my storage space . Poor customer service 

Latish S.  |  Expérience générale 
Évaluation :
4

The lady that assisted me was both courteous and kind. She was pleasant and polite with a genuineness about her. Her attitude and personality was stellar!

SHERRIE J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim S.  |  Premières impressions 
Évaluation :
1

There were often times when I came in to pay my bill and would be the only customer in the office I was ignored. Customer service was poor!

Allen W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Molly H.  |  Premières impressions 
Évaluation :
3

The office staff was always rude and put off. Every time I had to interact with front staff they were on their cell phones, talking amongst each other or would have attitude. Everything else was fine, clean facility, secure, pricing was good. Just didn't like dealing with staff.

Angela C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

andrea p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory J.  |  Premières impressions 
Évaluation :
5

The storage was very clean and simple for use. Thank you very much.

Oleg R.  |  Expérience générale 
Évaluation :
4

When we fully cleaned out there were no bugs, roaches or mouse droppings in our stuff. Facility was always clean and that is very appreciated!

LaShonda S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randee H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamil M.  |  Premières impressions 
Évaluation :
5

I absolutely love you Management team of Owners They are Wonderful I almost didn't wsnt move out my unit. Thank You Mr Heartman and family

james y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara B.  |  Premières impressions 
Évaluation :
5

I enjoy and appreciate having the storage close to us.

Elizabeth J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA B.  |  Premières impressions 
Évaluation :
5

Did not appreciate annual fee increase especially as a loyal customer for five and a half (5 + 1/2) consecutive years with on-time, never missed payments!

ALISA J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC K.  |  Premières impressions 
Évaluation :
4

That neighborhood is awful, should make them clean it up. I would never let my spouse or kids go there.

Bobby H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHONDA H.  |  Premières impressions 
Évaluation :
5

Friendly helpful goes beyond to help

Miracle V.  |  Premières impressions 
Évaluation :
1

I moved out of my unit and let the staff know. Howver, I was still getting Lein notices. I called your the office and explained everything. They said that they would call back, but I only received another lein letter. Now, I have this outrageous bill that is all a mistake by the staff and management at this location.

Melissa H.  |  Expérience générale 
Évaluation :
5

Awesome

ADDIE L H.  |  Premières impressions 
Évaluation :
5

Thank you for being so accommodating

james y.  |  Premières impressions 
Évaluation :
2

The evening of the day I rented my shed I was greeted by a man in a tank top shorts and no shoes, he yelled what in the f*** are you doing to me and my kids who were trying to access the gate. Online this facility says I would have access to my unit 24 hours a day the very rude man who I assume is the property manager told me he decided to close it at 9:00 so I was unable to move in the day that I had to be out of my apartment

Deviaun D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne M.  |  Expérience générale 
Évaluation :
5

The people that run that uhual and storage are awesome!!!

Amy C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredrick D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriella B.  |  Expérience générale 
Évaluation :
5

David Hartman is great and so his staff. Always took the time to help

Kenneth T.  |  Expérience générale 
Évaluation :
5

Staff are always friendly & helpful & nice. Merci.

Tristesse G.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ALLEN O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conni N.  |  Premières impressions 
Évaluation :
5

This was great. Will use this again if I need storage. Thanks you guys!

Alicia J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah T.  |  Expérience générale 
Évaluation :
5

My storage experience was superior! Staff, and especially site manager, David Hartman, were friendly, professional, and extremely helpful, going far beyond my expectations based on experiences at other facilities. I recommend them wholeheartedly and without reservations. Ernest Garcia, Carmichael, CA

ERNEST G.  |  Expérience générale 
Évaluation :
5

I love david hartman and family they are great folks and always love the fact that they know me by voice and appearance.....they all deserve a raise

Beatriz C.  |  Premières impressions 
Évaluation :
5

I accidentally got the wrong size storage and the employee at the storage got on her phone and fixed it for me. Saving me from going to the service center. I do apologize I did not get her name. But it was last night around 5:40. Thank you so much!

Linda G.  |  Premières impressions 
Évaluation :
5

The staff and manager were patient and helpful and made for a painless experience.

Andrew T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles K.  |  Premières impressions 
Évaluation :
3

Really hard to get in contact with local office, call goes to central answering center or so it seems. Also we gave plenty of notice through email after responding to an email, and never got a response.

Richard M.  |  Expérience générale 
Évaluation :
5

David was very kind. The facility was clean. Hopefully I will not have to store again but if I do I would use them again.

Jan B.  |  Expérience générale 
Évaluation :
5

I WAS WITH THIS PARTICULAR SITE FOR A VERY LONG TIME AND NEVER HAD A PROBLEM. THE STAFF WERE ALWAYS VERY FRIENDLY AND TOOK CARE OF BUSINESS.

RAMON B.  |  Expérience générale 
Évaluation :
2

Your prices were NOT competitive. Way higher than others.

Lisa P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark c.  |  Premières impressions 
Évaluation :
2

Well i was told that i had to leave at 9 pm when normal business hours are from 5am to 10pm but this is after i had just paid extra to have 24 hr access so that i could gain access to my tools for work when i need them. He then told me to leave in the middle of me off loading my stuff.. On top of that he said that my key wouldn't work anymore and would refund the extra i paid for 24 hr access. But instead charged me again for the 24 hr access that i have previously paid

Justin M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori M.  |  Expérience générale 
Évaluation :
5

ThNk you for four years of excellent service .

Blanca R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Komera N.  |  Expérience générale 
Évaluation :
1

Worse than poor they deducted money from my account to pay my storage without my permission 3 times, then I mailed in a check they took my check and turned it into a a automatic deduction with the same check number!! They never answer the phone I WILL NEVER USE UHAUL AGAIN AND I AM GOING ON EVERY SOCIAL MEDIA PLATFORM TO TELL EVERY PLATFORM I HAVE HAD THIS PROBLEM FOR 3 months I had to speak to headquarters for a whole MONTH,

Deborah K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vernon g.  |  Expérience générale 
Évaluation :
5

5 Star rating Customer Service for David & Jennifer⭐️⭐️⭐️⭐️⭐️

Claudia T.  |  Expérience générale 
Évaluation :
5

I would like to mention manager David Hartman for his excellent service. When I first rented the unit, I needed movers on very short notice, and he recommended great movers who did a great job at a fair price. When a national moving company was emptying out my unit, and I was in another state and could not be on-site due to COVID, he was very helpful acting on my behalf. That was a very stressful situation for me, but he handled things very well so I didn't have to worry so much. He's one of the best managers I've ever dealt with! Thank you, David Hartman!

Diane M.  |  Expérience générale 
Évaluation :
5

The rubber door seals on the outer units were extremely warm and it let in a lot of dust and dirt. Other than than the staff and facility is well maintained.

Christina A.  |  Expérience générale 
Évaluation :
5

They were very kind but the place ware I got the truck from has the worst customer service I have ever ever ever received I will no longer be using there u haul survives. But the storage 100 % alsome

Kayla C.  |  Premières impressions 
Évaluation :
5

David and his crew were amazing help..

Sofia C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela T.  |  Premières impressions 
Évaluation :
5

Thank you very much

Baraa A.  |  Expérience générale 
Évaluation :
1

never had any problems .outside was always clean the manager is very and very helpful. my only complaint is when i move my stuff out i noticed rat poop all over my stuff and all in the storage unit itself. i think that they need to get this under control and they need to let customer know that they have is problem ,cuz i would have bought some rat food to put in my unit.i just hope my stuff is not messed up.and i was paying $200. a month for this very disappointed i will not recommend

De Borah P.  |  Expérience générale 
Évaluation :
5

Thank you for your service, if I ever need it agin I’ll be more than happy to contact you

Luis M.  |  Expérience générale 
Évaluation :
5

Second time I rented from this location - the first time, it was just because they had the equipment I wanted. Second time because pick up and drop off was so painless here! Clean, well run, and efficient operation

Patrick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Friendly staff. Very easy to sign up as well as to end my contract. Prices were good (especially considering the first month was free after I rented a trailer).

Amy T.  |  Expérience générale 
Évaluation :
5

David, the owner/manager at this location was great! He was very friendly, knowledgeable and made our moving day off to a pleasant start.

Lisa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pi H. 
Évaluation :
5

Great staff!!!

Milo H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Best storage place in TOWN!!!!

Cody S.  |  Premières impressions 
Évaluation :
5

Staff is very nice and willing to help out if needed. Very clean property.

Gloria M.  |  Expérience générale 
Évaluation :
4

Rien

Kathryn P. 
Évaluation :
5

Easiest U-Haul rental I've ever had.

Patrick P. 
Évaluation :
5

I had the opportunity to pick up the truck early & when I called, David told me he would have everything ready for me. He gave me precise instructions for driving as well as showing me the before pictures of the vehicle & odometer. I rented a 15' truck last weekend in Rancho Cordova & none of these procedures were followed. I highly recommend U-Haul on Glenrose in Sacramento.

Marcia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina H. 
Évaluation :
5

Jennifer was absolutely incredible to work with. I stopped by twice and had lots of questions and she was very kind, knowledgeable, and professional. The mgr David was also very kind and helpful.

Lori M.  |  Premières impressions 
Évaluation :
5

Nothing very clean Excellent Customer Service

Josa C. 
Évaluation :
5

The agent that handled our U-Haul rental was wonderful! He was courteous, knowledgeable and 100 % professional. I will recommend this site to anyone that is moving. Merci encore.

Margaret M. 
Évaluation :
5

Staff were congenial and very helpful. Great experience!

Patricia C. 
Évaluation :
5

If I could say one thing, it is that they told me after charging my card that they did not have the dolly I had for my rental. Good thing is that I didn't even need a dolly anyway so it didn't matter.

John J. 
Évaluation :
5

Very kind and helpful employees!

Katlyn M.  |  Expérience générale 
Évaluation :
5

Very quick and helpful. The manager was very friendly.

Allen L.  |  Premières impressions 
Évaluation :
5

I have used this location several times. The staff is extremely knowledgeable and professional.

Marian H. 
Évaluation :
4

They did a great job, I was happy with their service!

Gene Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenny L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trystan C. 
Évaluation :
5

The staff always went above and beyond. They were friendly and resourceful. I would definitely rent from them again as well as recommend family and friends. The facilities are extremely clean.

Eden W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn P. 
Évaluation :
5

Perfect!

Robert H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

The rep who helped me was GREAT! He was very through. This was a great experience.

Cheri R. 
Évaluation :
5

Thank you for the wonderful customer service ?????

Israel F. 
Évaluation :
5

Great customer service, very friendly staff..

Paul W. 
Évaluation :
5

No improvement needed. This place is top notch. From the customer service to the equipment. Clean friendly and fast. Thankyou for the great experience...

Robert P. 
Évaluation :
5

Look under the truck's befor renting them. I had a gas hose that was disconnected from the tank. And when I put gas in it spilled out on the ground. I had to connect the hose. HOPE THAY FIXED IT. Other than people trying to steal gas, they are ossome and very nice people who are not going to try and squeeze out every penny in your pocket!!!!!!

James H. 
Évaluation :
5

Thank you. If I ever need storage this is where I will come

Sandra M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon V. 
Évaluation :
3

great service....jennifer was very efficient, not like the staff at the el camino location

Tamara M. 
Évaluation :
4

Staff was always willing to work with me.

Brendan W.  |  Expérience générale 
Évaluation :
5

Dave and his staff were super friendly and helpful. I would definitely recommend using Dave's storage units!

christine s.  |  Expérience générale 
Évaluation :
5

Both the male & female manager(s) were very helpful to me in renting in advance & on my pick up date.

cynthia s.  |  Expérience générale 
Évaluation :
5

The manager was very helpful.

Cynthia S. 
Évaluation :
5

Management seemed really solid and the couple of other employees I talked to were always friendly. 10/10 would do again

Curtis W.  |  Expérience générale 
Évaluation :
5

Manager/owner and district manager did a great job. Was in and out in no time!

Jill F. 
Évaluation :
5

This location is always great to work with !

Kathryn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew F. 
Évaluation :
5

I've been using storage places since 2008. This has been my best experience. Excellent price, helpful and friendly staff. Later gate hours than most, which is ultra helpful.

MICHAEL C.  |  Expérience générale 
Évaluation :
5

Keep doing what they do best, Great Customer Service

Juanita E. 
Évaluation :
5

David was very helpful. Great employee!

Joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica R. 
Évaluation :
5

A little more expensive than other places that I looked at but was patient, kind, offered great customer service from both of the gentleman that assisted me.

Brenda H.  |  Premières impressions 
Évaluation :
5

Very helpful from start to finish.

LaToya B.  |  Expérience générale 
Évaluation :
5

David and Jennifer went out of their way to accommodate my trailer and storage needs. Merci.

Kellen U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua N. 
Évaluation :
5

I dealt with Adam, he is so professional and detailed organized. The facility is so clean and secured.

Mohammad B.  |  Premières impressions 
Évaluation :
5

The service was great and the storage locker was the cleanest I've seen yet. The Manager, David Hartman, was extremely helpful, stayed late, allowed us to leave the vehicle at his location, and even offered to help us unload. Top marks for him and his assistants!

ERNEST G. 
Évaluation :
5

Entire staff was kind, helpful and professional. Thank you David & staff.

Tahara C. 
Évaluation :
5

Excellent service by the manager, David Hartman. He made the process as stress-free as possible. I would definitely recommend this UHaul to my friends or anyone needing a storage unit.

Diane M.  |  Premières impressions 
Évaluation :
5

Upon same day check in, I had an issue of additional charges being duplicated on my card, and had my account overdrawn for 13 days because of a transaction still pending after payment to you had been received. Not acceptable.

Vera H. 
Évaluation :
5

The person at the front desk did a job over and above what I could possibly expect from any facility and I'm truly grateful for it. Thanks so much.

Lauren S.  |  Expérience générale 
Évaluation :
5

Great staff

Ryan A.  |  Expérience générale 
Évaluation :
4

No comment

Guy C.  |  Expérience générale 
Évaluation :
5

The owner, I believe his name was David, was amazing! He was very friendly and easy to work with. I really appreciated his time and effort in making the entire transaction very simple. Thanks a lot

Hares R. 
Évaluation :
5

Fast and efficient service. These guys have it streamlined. Very good experience.

Mark H. 
Évaluation :
5

Good people. Thank you very much.

Rusty K.  |  Expérience générale 
Évaluation :
5

David is the very best uhaul employee you have please let me make myself clear nobody in this area is half as good as this person.

Robert S.  |  Expérience générale 
Évaluation :
5

Great service! Affordable and convenient to use. Merci.

Gela A. 
Évaluation :
5

Everyone was wonderful! Treated us like family and always took care of whatever our needs were.

Brittani E.  |  Expérience générale 
Évaluation :
5

Pleasant staff, well kept environment and staff was very responsive.

Karen J.  |  Expérience générale 
Évaluation :
5

Excellent customer service every step of the way. Nicest clerk Uhaul Associate ever. Will come again

David H. 
Évaluation :
5

Clarify the difference in this location more. A shuttle service would be nice especially in the evenings.

Vanita S. 
Évaluation :
5

Rental experience was top of the line. Site manager was friendly and made my visit a positive one. Will continue to use this location for my rental needs.

Kenneth L. 
Évaluation :
5

Super helpful. I had a lot of questions and they had all the answers. Love the extended hours, compared to other locations, where I can take my stuff to storage after it cools down in this summer heat

christine s.  |  Premières impressions 
Évaluation :
4

Scheduling online was very simple and the employee at pick-up office was very polite and helpful. Very nice to have such well mannered staff and ready to help any other way if needed.

Guillermina P.  |  Premières impressions 
Évaluation :
5

Uhhh... Block those Borgs from Traffic from trying to re-route me to another location. I hate it when another sales associate tries to horn-in with my client. Hands off!

William M. 
Évaluation :
5

Great ???? Customer service friendly, have the van already to go ,would definitely go back.

Andrew N. 
Évaluation :
1

disorganized and slow...over charge on gas!

Robert S.  |  Expérience générale 
Évaluation :
5

Good customer service and friendly people.

CONCEPCION W.  |  Expérience générale 
Évaluation :
5

I can't think of anything to add, except maybe an espresso bar. Kidding aside, this facility and David Hartman, General Manager, always deliver an excellent experience I return to when moving.

William M. 
Évaluation :
4

Friendly, efficient, and helpful. A pleasant experience in total. I would reccomend them to anyone.

Diane B.  |  Premières impressions 
Évaluation :
5

An espresso bar with gelato would be nice!

William M. 
Évaluation :
5

Very friendly and efficient staff

Lisa T. 
Évaluation :
3

Trailer broke down twice on me delaying me 2 days

Candice J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel F. 
Évaluation :
5

Excellent customer service, as always. I'm looking forward to our next trip!

Bill M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dawtanya C. 
Évaluation :
5

The only knowledgeable General manager in the area. Really helpful and easy to work with.

Robert S.  |  Premières impressions 
Évaluation :
5

Perfect

Paul W. 
Évaluation :
5

great customer service.i got there and the storage unit i reserved was to small and the manager was able to find a bigger one and apologize for my inconvenience .i appreciate he took the time out

De Borah P.  |  Premières impressions 
Évaluation :
2

Received 5 texts and 4 calls “to confirm my reservation” during my three hour drive to pick up the moving truck. No parking when I got there. Was made to repeat all the same paperwork in the office that I'd done on line, including credit card and drivers license. staff had continual problems with the office equipment and was either not knowledgeable about a product they sold or intentionally provided false information to make a sale. The owner(?) insisted a mattress cover had carrying handles despite package information, so I bought it - it did not have handles. Service light (stability?) went off and on in the truck during use. I'll never use this location again

Michael M. 
Évaluation :
5

Excellent service à la clientèle.

Lolita S.  |  Premières impressions 
Évaluation :
5

Jennifer was amazing! Super helpful. I would totally use this location in the future and recommend to friends that are moving.

Amanda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R. 
Évaluation :
5

The best experience I ever had renting a truck. David was a pleasure to work with. I would highly recommend this location.

Thomas F.  |  Premières impressions 
Évaluation :
5

The only problem I had was: inside of truck had a lot of blood, some of the blood was smeard! Scary, I feel that something bad happened in the inside of the truck!

Carolyn D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy S. 
Évaluation :
5

Great service, very friendly.

Adam W.  |  Premières impressions 
Évaluation :
5

Employee at this location was friendly, welcomed us as soon as we got there. Helped us out with ease.

Laura W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victoria D. 
Évaluation :
5

This facility was nice and clean. The staff was friendly and helpful opened up a unit and it was a little dirty so they put me in a different one. Awesome experience to go the extra mile.

thomas r.  |  Expérience générale 
Évaluation :
5

Very Happy

Danny H.  |  Expérience générale 
Évaluation :
5

Staff is professional and customer service oriented.

Lisa C.  |  Expérience générale 
Évaluation :
5

Excellent service always from a great manager and staff, Dave Hartman!

Bill M. 
Évaluation :
5

This location did a great job taking care of us! They made our experience an easy smooth ride. Would definitely highly reccomend other people to them for uhaul services!

Tina M. 
Évaluation :
5

Thank thank you for all you done for me and thank you for a compliment a compliment me to be a tenant at your storage place thank you so much I really appreciate it child and I'm looking forward 2

KIM G.  |  Expérience générale 
Évaluation :
5

I was impressed with Dave. I watched as he dealt with a demanding customer on the phone. He was very cool and calm. He was also very helpful to my family and I. This guy should be promoted. He isasset

Geoffrey S.  |  Expérience générale 
Évaluation :
5

The staff are courteous, kind, and helpful.

David T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alvin P. 
Évaluation :
5

Very curtious and fast... The clerk's were very polite and helpful....

Richard H.  |  Premières impressions 
Évaluation :
5

Very friendly and professional! They appear to take the job they do and the service they provide very seriously!

Gene Z.  |  Premières impressions 
Évaluation :
5

If I ever need to use a storage facility again I will most definitely go back to this place. Merci

Yolanda M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE S. 
Évaluation :
5

Extremely friendly and helpful. Wish more U-Haul places were like this one.

Alexandru M. 
Évaluation :
5

Definitely will be a returning customer. Very good customer service experience.

Natalie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrica B. 
Évaluation :
5

This place is the best. The manager David is always so kind. All of the staff are wonderful. They have always went above and beyond to be friendly and helpful. I highly recommend using this place.

JESSICA D.  |  Expérience générale 
Évaluation :
5

Deseree was especiially helpful and considerate helping us rent the best truck for our situation that perfectly served our purposes, when other locations did not have the size we needed during the middle of the 3 day holiday weekend. She and her coworkers were compassionate and excellant in solving our pressing need for our particular situaltion. Excellent customer service.

Jean R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adan A. 
Évaluation :
5

Team was very helpful and patient with me as a newcomer to Sacramento. They provided directions during my drive to that location as I got lost several times while in route. And helped me get back.

Roberta F.  |  Premières impressions 
Évaluation :
5

David is always great to work with!

Robert H. 
Évaluation :
5

They went above and beyond to help me when I needed it most!

Corinna G.  |  Premières impressions 
Évaluation :
5

The staff were super knowledgeable and full of class. Fun and yet professional. This U-Haul location is hidden away in a somewhat questionable residential neighborhood but what a diamond in the rough!

Kayla D.  |  Réservation 
Évaluation :
3

Everyone was good.

mary W. 
Évaluation :
5

You Guys Rock!

James V.  |  Expérience générale 
Évaluation :
5

Already doing a fantastic job. Checking in and out was easy.

bernadette M. 
Évaluation :
3

With the use of GPS, maps and verbal instruction we finally found you. I guess this is a on going problem.

Ann L. 
Évaluation :
5

David and the other employees there were wonderful. He answered all my questions and made sure that my 10 foot truck and the extra moving equipment that I ordered was there waiting for me at 7am and gave me full instructions on use of the truck. Great truck, great customer service, great trip to Reno. Thanks David!!!

David H. 
Évaluation :
3

Very professional/ nothing

Mary C. 
Évaluation :
5

No need to improve on excellence

Margareth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARMAD A. 
Évaluation :
5

Everything was Perfect, Exclent Professional Service. I will Continue To Use This U- Haul Facility, Thank You !!!

Juan T. 
Évaluation :
5

Making it more clear of the location address. The name is similar to the other location on El Camino. Merci.

donna P. 
Évaluation :
1

Lighter device was not working and it charged me extra to buy a charger for my phone. I was lost also and it cost me extra money that Uhaul charged me for that. I ask for the refund!

Parva Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Weston W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James D. C. 
Évaluation :
5

My mom had stroke while i was driving the truck back to Sacramento Ca. She flew in the day before(July 26), David allowed me to leave the truck, locked inside facility so I could get to the hospital.

Navida B.  |  Expérience générale 
Évaluation :
5

The staff was very nice and helpful...

Dorothea P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
4

Hard to find, due to similar UHaul Service Centre closeby.

Thomas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dawn G. 
Évaluation :
5

David was very helpful and made this transaction simple and accommodating!

Dorothea P.  |  Réservation 
Évaluation :
5

friendly staff prompt professional attitude top of the line equpment

Leanne D. 
Évaluation :
5

Staff were helpful, informative, and pleasant!

David H.  |  Expérience générale 
Évaluation :
5

Great customer service!

Thomas R. 
Évaluation :
5

Although not on the main road, the management is quick to serve the customer. I spent less time here than I have at any other location, and I use U-Haul quite a bit for my hauling needs.

Jeffrey G. 
Évaluation :
1

Dont steal from them & use the phone number to ACTUALLY communicate with the people giving you business. I think this company is a lost cause. No humanity left, definately all of uhaul will go to hell.

prudence P. 
Évaluation :
5

Staff was excellent to work with and very friendly. Great facility.

Ryan A.  |  Expérience générale 
Évaluation :
5

Dave is a great Manager , friendly and personable with a no-sweat attitude. The staff was very friendly, my storage experience here was more than satisfactory & i'd recommend this location to others.

Ed G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Staff was amazing and helpful whenever I had and issue with U-haul getting trailers... they tried to solve my problem.

karl Z.  |  Expérience générale 
Évaluation :
5

Very pleased with the service and facilities. Staff was incredibly pleasant and helpful with every interaction. A really well-run operation.

Nicole E.  |  Expérience générale 
Évaluation :
5

This location is tops!! Thank you!

uhaul S. 
Évaluation :
5

Excellent service and very friendly. Thank you!!!!!

Ed C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Newalow W. 
Évaluation :
5

David is a very good professional employee. He's a great asset to the Uhaul empire.

Navida B.  |  Réservation 
Évaluation :
5

This U-Haul facility is one of the best in the area. It has staff that gives you the impression that you are their top priority and only customer to be serviced. What a great experience. Would recommend this place to anyone.

Ken L. 
Évaluation :
5

The manager and his family were very helpful and friendly. I hope they are paying him well.

JOHN T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
5

This was an outstanding experience. Great people, well run facility. Best experience ever at a storage facility, actually this was the best business experience in a long time

Bruce M.  |  Expérience générale 
Évaluation :
2

Inconsistent, extremely rude and unprofessional. Vivika was horrible to me. I would give details but am not able to because of the character limit in the comment box. Disgusting behavior.

Janine V.  |  Expérience générale 
Évaluation :
4

Employees provided absolutely excellent customer service. The small van was brand new and in perfect condition. I would rate everything as excellent but took a star off because of the location and trying to find it and the difficulty of finding a gas station near.Thank you.

Patricia T. 
Évaluation :
5

The owner was a great help.

Kimberly C. 
Évaluation :
3

No comment

javier r.  |  Expérience générale 
Évaluation :
5

Thank You for accommodating me!

Arther b.  |  Expérience générale 
Évaluation :
5

.

ANGELICA V.  |  Expérience générale 
Évaluation :
5

The 2 young gals that work till close are the absolute best. They are team players and really go the extra mile to take care of the customer. They are a fine example for everyone to follow! Thx

deborah b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Silvest M. 
Évaluation :
1

You have the wrong person, I (Daniel Cullman) never rented a Uhaul Vehicle from you!

Diana S. 
Évaluation :
5

Really nice facility. Easy access. Seemed very secure and rodent proof.

Duane U.  |  Expérience générale 
Évaluation :
5

I found the Owners very nice and they would work with you if you were not able to pay right on the date.

Lisa W.  |  Expérience générale 
Évaluation :
3

Friendly/helpful staff. Hours of operation not convenient. Had to purchase a separate access card that fit my needs. Also had to purchase uhaul locks on site as they said mine were not acceptable.

raymond s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana M. 
Évaluation :
5

The El Camino Ave location needs more training for its management team. I reserved a cargo van for March 31, 2018 at 9am. I got to the El Camino Uhaul location just to be told (after waiting in line for 15 mins) that the van wasn't available due to theft/damage. It's terrible someone broke into the establishment & destroyed property but, there should of been some type of communication from management to its customers! What a waste of my time! The Glenrose Ave location manager helped me out big time! I will recommend the Glenrose Ave location to everyone I know.

Meka B. 
Évaluation :
5

all was good. fast, friendly, professional. transit vans are super nice to use.

Kale B. 
Non les évaluations ont été soumises pour cet établissement.

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