Le client n'a pas laissé de commentaire.JOSE R.
Customer Reviews for U-Haul Moving & Storage at Estrella Mountain
Pour nous contacter
Goodyear, AZ 85338
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ILSE S.
It was frustrating that the manager would never change the account from my deceased husbands name to mine even after giving him a death certificate. It was hard seeing my husbands name come through monthly on items after I went through the trouble of having it changed. I made three calls and sent two emails to no avail. No customer service or consideration to someone grieving.Charles M. | Expérience générale
Le client n'a pas laissé de commentaire.KRISTEN A.
Nothing Speedy check in Trailer performed wellJohn M.
The truck was dirty, the windows were dusty dirty, the back cabin light did not work, the breaks were bad.... this was a old old truck and not well maintained. should have not gone out in this condition.Tamara F.
Le client n'a pas laissé de commentaire.Thomas B. | Online Move In
It would be nice to have the truck's location noted for the electronic pickup process. I had to guess where it might be when I arrived, and was following the prompts on my phone. Otherwise, the system works as advertised!THOMAS B.
Truck needs repair, steering terrible, runs very rough.MICHELE L.
The vehicle was out of fuel when I took it. I had to stop for gas, as the dash warned me that I had less than 10 miles before empty. BTW, I like how all of these questions are about the location and none of them are about the company.Michael J.
Très sympathiques et professionnels.STEVEN T.
Awesome sauceMATTHEW M.
Le client n'a pas laissé de commentaire.MILLARD S.
Nothing that I could think of.vincent T.
Le client n'a pas laissé de commentaire.Robert B.
everything went smoothlyMICHAEL L.
Le client n'a pas laissé de commentaire.DONALD H.
Truck was filthy. Windows were wiped down with a wet rag leaving water swirls on the window making it difficult to see. Inside it needed to vacuumed debris all over. Look like there was the end of a joint in the cup holder. Tire light stayed on the entire time. Truck bed wasn't cleaned. The mileage was way off on the contract to the actual mileage. Same with fuel level. I have pictures and they should be attached the contract per your customer service rep. The staff seemed more concerned about chatting than getting me into the vehicle. All that was offered was I'm sorry for the condition of the vehicle. Not sure what else they could do but it seemed like they really didn't care. I rented a truck about a month ago it was clean and the gas was correct but the mileage was off by about 40 miles. Unfortunately I didn't take a pic so I was stuck paying for that difference. So I knew better this time.CARL A.
Trailer had some left over mulch that had to be swept & blowed out. Other than that Trailer was great.RANDALL P.
Same comments as when renting a truck, such a greedy company!!!!! The small trailer from AZ to FL was almost 900,00 $ from FL to AZ the exact same trailer was not even 140,00 $. Again, I asked the manager about a discount since I was renting a truck for such a ridiculous amount and again he said, no we don't do that, what a guyâ€¦.. And just like the trucks the AZ location had so many trailers. I truly do not understand how your company justifies the prices and what a strain it puts on people.Judith W.
Everything was greatWILLIAM Y.
Wow! What a greedy company!!!!! The 15 foot truck from AZ to FL costed about 4 000,00 $. I just looked and the exact same truck from FL to AZ is less than 700,00 $. They say it's supply & demand but there were just as many trucks at the AZ location as there were at the FL location when I turned the truck in. I talked to corporate before I picked up the truck in AZ and they stated it's up to each individual store if they give Military discount, the manager in AZ said, yeah we don't, wowâ€¦.way to be pro American. I honestly do not understand why you have to charge such a ridiculous rate when everyone is hurting right now as it is.Judith W.
Very good overall. Thanks.Frances H. | Expérience générale
quick return very good staffChad R.
Le client n'a pas laissé de commentaire.Victor S. | Expérience générale
Recommend centering steering wheel on this unit. It was at a 45 degree angle to the left, which completely blocked seeing the speedometer. Other then that, it was great.WALTER T.
Le client n'a pas laissé de commentaire.WILLARD M.
Le client n'a pas laissé de commentaire.OSCAR B.
Le client n'a pas laissé de commentaire.Chad M.
I have been here many times. The staff is always helpful, knowledgeable and exceeds expectations. The site is always clean and well organized. There are other uhaul locations much closer but THIS one is the only one that will get my business.Meredith H.
Le client n'a pas laissé de commentaire.SUSAN P.
Le client n'a pas laissé de commentaire.Tabitha E. | Expérience générale
Perhaps add some equipment like manually operated pallet jacks, otherwise your store is great!JC R.
I was glad to have a storage unit, as it came in handy.Tia T. | Expérience générale
Trucks are dirty I was given one truck that was dirty still had items in cab of truck. Also steering shaft was clicking loudly I didint even make it out of parking lot. They did put me into another truck but it was also dirty door hair all over the cab and headliner along with food on seats stick floors food crumbs on dash and dog saliva all over windows interior. I am upset that I paid 1 700 $for a rental and it was not even clean and barely had a quarter tank of gas.PAUL N.
The interior of the truck was absolutely filthy. Dog hair everywhere, windows filthy, all grab handles filthy, dash and floors filthy. I had to clean the truck up best I could and lysol everything. Absolutely gross! However, the people were great and took the time to explain everything. Check in and out was quick and easy.CORY M.
Le client n'a pas laissé de commentaire.VICKIE B.
very friendly and helpful but their knowledge on using the equipment was minimal. They did not explain how to use it or how to set the vehicle when towing.Djoko V.
Le client n'a pas laissé de commentaire.CHARLES L.
Le client n'a pas laissé de commentaire.Thomas B.
Le client n'a pas laissé de commentaire.SUSAN P.
Customer service was great both when I picked up my truck and returned it. Also I appreciated the cleanliness of the facilities and my truck. You normally don't see that at most U- Hauls. I have already recommended this location to several people.CHRISTIE G.
Nice set of ppl in the office!Reginald T.
Le client n'a pas laissé de commentaire.Patti-Jo M.
Always efficient & friendly!BARBARA H.
Le client n'a pas laissé de commentaire.JOSE P.
Le client n'a pas laissé de commentaire.ANNMARIE B.
Returning the truck was easy for us, dispatch allowed us to return the truck to a very close location and everyone there was great deal withBradford S.
Le client n'a pas laissé de commentaire.TAMARA F.
Le client n'a pas laissé de commentaire.ROBIN D.
Le client n'a pas laissé de commentaire.Todd Z.
Le client n'a pas laissé de commentaire.Nickolas C. | Premières impressions
Le client n'a pas laissé de commentaire.RICHARD P.
Lower the price! It is ridiculous to charge over 3 500 $for a trip that takes 20 hours or 2 days maximum. Why was I charged for 5 days?ALAN E.
The customer representative was awesome he verified that all connections, trailer, and lights worked. He made sure that i understood the trailer components .FELIPE A.
Le client n'a pas laissé de commentaire.PAULO F.
Le client n'a pas laissé de commentaire.geocia j. | Expérience générale
As usual, U-Haul has always provided my family and I with an excellent experience with both rentals and storage. Their facility has always been clean and the staff has always been very friendly and helpful.scott s. | Expérience générale
Le client n'a pas laissé de commentaire.JEFFREY M.
Nice and easyRobert J.
Le client n'a pas laissé de commentaire.JEFFORY M.
nothing. Quick, efficient, friendly.BRUCE J.
This place is a joke, I think they purposely remove the auto pay from your account to collect the late fees.Kimberly M. | Expérience générale
Just keep up the good work.DARRELL S.
Le client n'a pas laissé de commentaire.JUANITA W.
Great experienceSHAWN D.
Quick and easy rentalAdam C.
Le client n'a pas laissé de commentaire.Felix W.
Le client n'a pas laissé de commentaire.JAMES J.
Very nice and friendly staff members thank youMARIA D.
love this placejames R.
It was my first time in which the whole process was done online. A bit confusing. But since I waited until I was at the location before doing "continue" for online check-in, the staff was able to walk me through the process! They were great! Just keep up the friendly, helpful work!FRED R.
My first few months the autopay would randomly be turned off and a late fee would be added to the unit. I paid 5 out of 7 months with one unit having a late fee. I just wonder how many other 28,99 $ late fees are being paid by families that set up autopay.. either the system is faulty or the employees there are doing this and it's a total rip off!!Kimberly M. | Expérience générale
Le client n'a pas laissé de commentaire.DONALD R.
The site was clean, employees presentable and ready to assist. I was in and out quickly. Keep up the good work.JESUS P.
Le client n'a pas laissé de commentaire.OLEKSANDR G.
Le client n'a pas laissé de commentaire.ArthurArthur C.
Great storage place I highly recommend it. Had stuffed stored there for a number of years.Mary and Ron G. | Expérience générale
Friendly, helpful staffTristan B.
Great customer service - I'm a repeat renter and will come backMark D.
Le client n'a pas laissé de commentaire.LOGAN K.
Le client n'a pas laissé de commentaire.KAREN H.
Le client n'a pas laissé de commentaire.PETER B.
Employees rude and sitting around. Seemed like a inconvenience to them for showing up to rent a trailer.JERMEY B.
I've booked the truck online at the website. Paid for a dolly and pully and half a dozen cushions. Got the truck and went home to do my move...there was no pully, dolly or cushions. Called back to complaint, twice, and was put on hold for twenty minutes. I just continue with my move but a very angry man!. The truck should have been ready with everything inside when I picked it up.Abraham H.
Le client n'a pas laissé de commentaire.MATTHEW J.
Le client n'a pas laissé de commentaire.lisa l. | Premières impressions
These guys are amazing! Great customer service I can't say enough great things about them! They made my move much less stressful just a great group of guys!! My only issue I had with these guys is I really wish I had some cash on me because they deserved a huge tip!! Thanks so much!!Kim L.
Le client n'a pas laissé de commentaire.Joseph G.
Le client n'a pas laissé de commentaire.MICHAEL W.
Le client n'a pas laissé de commentaire.MICHAEL H.
Thanks Manny. Manny has been very helpful and polite. He has great customer service skills and knowledge.Sylvia F. | Expérience générale
Customer service was wonderful during pickup and return. Thank you! ðŸ˜ŠSusanne S.
Le client n'a pas laissé de commentaire.Harold V. | Expérience générale
Le client n'a pas laissé de commentaire.Bryan W.
Le client n'a pas laissé de commentaire.JEFFREY S.
Le client n'a pas laissé de commentaire.Diana V. | Expérience générale
Everyone was very helpful. This was the 1st time pulling a cross country trailer. They made sure I knew what to expect and checked everything out before I left.ERIC P.
The truck had some issuesRobert S.
Le client n'a pas laissé de commentaire.Mary W.
Le client n'a pas laissé de commentaire.Susan S.
Make sure the units are install correctly and double check to make sure that every piece is in its correct place and not missing. My trailer was not properly installed twice and would NEVER recommend the location in Goodyear az.RAVEN J.
Le client n'a pas laissé de commentaire.MICHAEL L.
We love U-Haul and especially this location! Great job!TROY S.
Very helpful people.MUSIE G.
Le client n'a pas laissé de commentaire.Danny F.
The box truck windows needed cleaned other then that it was goodJULIE K.
Le client n'a pas laissé de commentaire.Richard R.
Le client n'a pas laissé de commentaire.Kathleen F.
Le client n'a pas laissé de commentaire.STEPHEN R.
I had been renting a unit nearly a year. My rent was do on the 10th of the month. I called on the 9th before I drove the 3 hours to the store and they told me they had a trailer. When I got there we loaded our truck but they could not get the computer to release the trailer. Ao they reserved it for the next morning hoping then it would allow me to rent it. They assured me that i would not be charged for another month because it was not my fault they could not give me the trailer to move the little bit of my stuff that was left in the unit. So the next morning I drove again 3 hrs but this time the trailer was allowed to be rented which we did.first we loaded our truck then realized we really didn't need the big trailer so I ask if I can switch to a smaller one. Which we did. They saie they would credit my debit card account for the diference in the two trailers which was about 50 dollars. Plus the unexpected charge of another months rent almost 150 dollars. And when I ask when they were going to fix it. I was told yesterday morning. On 10-10-2021 someone would call me, here it it 10-11-2021 @ 4:30pm havent heard a word. I know to them 200 dollars might not be important but i am on a fixed income and that's a third of my income. Ignoring your clients is not a good business practice. Especially when I've been using there business for over 35 years CHRISTINE F. | Expérience générale
Le client n'a pas laissé de commentaire.JERLEEL H.
Le client n'a pas laissé de commentaire.Joyce H.
The Citrus location was not my assigned location. My assigned location refused the trailer and sent me to Citrus. I would not recommend U-Haul to anyoneLester B.
Le client n'a pas laissé de commentaire.Brian F.
Le client n'a pas laissé de commentaire.JEFFREY R.
Le client n'a pas laissé de commentaire.JEFFREY R.
Le client n'a pas laissé de commentaire.DAVID D. | Expérience générale
Le client n'a pas laissé de commentaire.DAYLEEN M. | Premières impressions
Manny was great. He was professional and provided top notch service.GARREN T. | Premières impressions
Not very nice and very expensive and prices still go up each year.Nancy N. | Expérience générale
The monthly rents continued to increase dramatically, multiple times a year and found storage cheaperDavid M. | Expérience générale
Le client n'a pas laissé de commentaire.Janet M. | Expérience générale
Le client n'a pas laissé de commentaire.Kelly O. | Premières impressions
Staff was very friendly and very helpfulCHARLES S. | Premières impressions
Le client n'a pas laissé de commentaire.Beatriz C. | Premières impressions
Le client n'a pas laissé de commentaire.Beatriz C. | Expérience générale
Le client n'a pas laissé de commentaire.Gary N. | Premières impressions
Drive up lockers entrances ALWAYS had numerous amounts of gravel and dirt. Had to sweep constantly when loading and unloading. Otherwise, this storagecenter was excellent. Good job.Alan A. | Expérience générale
We have used U-Haul several times in the past in Washington State. Your staff was helpful and friendly!kathi j. | Premières impressions
Le client n'a pas laissé de commentaire.Elizabeth B. | Expérience générale
Le client n'a pas laissé de commentaire.Elisa H. | Expérience générale
Muy amable el personal, todo fue muy cordial y eficiente. muchas gracias ¡¡¡JOSE C. | Expérience générale
Le client n'a pas laissé de commentaire.Kathy B. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew H. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLESJ A. | Expérience générale
The staff are extremely helpful and very friendly answered all my questions I would most definitely recommend this place to anyoneDawn H. | Premières impressions
Love the easy in and out. One-stop shoppingJoycelyn C. | Premières impressions
Le client n'a pas laissé de commentaire.david s. | Premières impressions
Le client n'a pas laissé de commentaire.Lance L. | Premières impressions
Le client n'a pas laissé de commentaire.Denise S. | Premières impressions
Le client n'a pas laissé de commentaire.CHARLESJ A. | Premières impressions
The best cleanest and most friendly staff I ever encountered at a storage facilityTOMAS F. | Premières impressions
Le client n'a pas laissé de commentaire.Debra D. | Premières impressions
Le client n'a pas laissé de commentaire.Kellee R. | Premières impressions
Very professional and thanksLELIA H. | Premières impressions
Goodyear location has amazing and helpful staff membersEvelyn H. | Premières impressions
Le client n'a pas laissé de commentaire.Crystal P. | Premières impressions
The guys were very helpful!!! Thank youPaul S. | Premières impressions
Le client n'a pas laissé de commentaire.TED W. | Premières impressions
The staff has changed a lot. So it's hard for me to answer this question. U-Haul is a bit expensive. I will have to call on that. I don't know the new staff. I do miss the old one. They treated me terrifically. Your manager is not easy to work with. But he keeps a clean store.laura k. | Premières impressions
Le client n'a pas laissé de commentaire.Rebecca f. | Premières impressions
Le client n'a pas laissé de commentaire.RUTHANN C. | Premières impressions
Le client n'a pas laissé de commentaire.Celia G. | Premières impressions
Le client n'a pas laissé de commentaire.sonya p. | Premières impressions
Manager was very hospitable and professional. Took his time to explain rental process.Saffie T. | Premières impressions
Le client n'a pas laissé de commentaire.Greg M. | Premières impressions
Le client n'a pas laissé de commentaire.Teawna C. | Premières impressions
The gentleman that helped me didn't explain the accessing hours kr anything. He also told me there would be a lock inside the unit but there wasn't. He didn't offer a receipt for my transaction. He asked me for a four digit code but never told me what it was for. Didn't explain how I need to make my monthly payments for the storage unit.Kimberly M. | Premières impressions
Overall a great experience!!RICHARD D. | Premières impressions
Going through the process to rent was easy. However, it kept mentioning a map to find where to park, but there wasn't one. And they tried attaching it to the email but the link was broken. Thankfully someone was there and was able to direct me where to go. Once we figured out that part, it was smooth from there. Super thankful for such a clean facility to trust housing my items.Vanessa M. | Online Move In
Could have access to midnightenya b. | Premières impressions
Le client n'a pas laissé de commentaire.robert r. | Premières impressions
Le client n'a pas laissé de commentaire.Bryce E. | Premières impressions
The person checking me in didn't seem to know what to do. The lights on the second floor wouldn't go on for several minutes. We had to work in the dark until we were almost finished, then the lights came on. I liked the way everything was neat and there were signs to answer most of my questions. I like the nice push carts we can use and the place to put items we no longer want.Susan J C. | Premières impressions
First person I worked with was no help and seemed uninterested in my business. I talked to a different person one hour later and he was great. During my visit I worked with 4 oeoplr. 3 were great, one was horribleJoe B. | Premières impressions
Le client n'a pas laissé de commentaire.Anna G. | Online Move In
Le client n'a pas laissé de commentaire.chris m. | Premières impressions
Just what I needed, everything was made very easy.Cody M. | Online Move In
Dakota displayed exceptional customer service. Thank you Sir, keep up the good work. Some in the industry have yet to acquire such skills.cami h. | Premières impressions
Manny, helped me by phone. He was very polite and took my information and got me set up. On arrival the young man was polite and gave me a map. he told me if there was anything I needed just to let him know. Everything was nice and clean. The whole staff was very friendly!CHRISTINE F. | Premières impressions
Le client n'a pas laissé de commentaire.Vicki B. | Online Move In
Le client n'a pas laissé de commentaire.Zackery C. | Premières impressions
Le client n'a pas laissé de commentaire.Micheal S. | Premières impressions
Manny and his crew are superb! Very helpful and always have a solution. They go out of their way to make sure the problem is solved. The facility is clean and well kept. Especially Will Covid restrictions.penny g. | Premières impressions
We were very pleased by having a unit we could rent & close by but also by a very pleasant staff & cleanly facilitiesbrian k. | Premières impressions
Le client n'a pas laissé de commentaire.Harold V. | Premières impressions
Thank you for making this transition very easy!Leticia D. | Premières impressions
Le client n'a pas laissé de commentaire.Barbara M. | Premières impressions
Friendly, quick service. Gave full explanation. It was very clean. I like the cameras and alarm system. Insurance was a great price as is the temp contolDakota D. | Premières impressions
Very easy administrative process. Access is as promised. So far so good.charles t. | Premières impressions
Even with computer systems down. The customer service personnel still gave great service.Cirilo D. | Premières impressions
The staff was very friendly and the facility is great!TATIANA S. | Premières impressions
I arrived 5:00 pm thinking I wasn't going to get a storage but .they didn't even hesitate .very helpful, nolagable, diffently rent here again .johnJohn P. | Premières impressions
Great service! We arranged 4 our units long distance. Due 2 availability we had 2 reserve multiple units. Upon arrival,we asked if any bigger units had become available:yes & they chnged it no prob!Gary D. | Premières impressions
Everyone was lovely and the facility is exceptionally clean.abby m. | Premières impressions
Staff was knowledgeable and friendlyJohnnie M. | Premières impressions
Excellent service à la clientèlewilliam m. | Premières impressions
The staff was friendly and helpful.Robert Gould A. | Premières impressions
The entire rental experience was thorough, the personnel polite and respectful, and the storage unit and the entire facility was clean and inviting.Forclosure solutions, inc C. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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