Although we didn't have the unit for very long, we would use this particular UHaul location again. The staff was knowledgeable and friendly.Jeanne D. | Expérience générale
Customer Reviews for U-Haul Moving & Storage at Estrella Mountain
Pour nous contacter
Goodyear, AZ 85338
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Mark C.
Truck was sent out with check engine light onBlake H.
Quick serviceVarney L.
Excellent service à la clientèleMICHELLE R. | Premières impressions
Le client n'a pas laissé de commentaire.Ray B.
This was the worst experience I have ever had with Uhaul!!!Fernando R.
Overall impressedTom D. | Premières impressions
Clean facility, friendly and professional service.JAIME t. | Expérience générale
Le client n'a pas laissé de commentaire.Tim S.
The cargo van that we were provided smelled like farm animals. The truck ran well but the smell was almost nauseating.Aurora S.
Le client n'a pas laissé de commentaire.Raymond W.
Le client n'a pas laissé de commentaire.gilbert R.
Le client n'a pas laissé de commentaire.Brooke M.
Le client n'a pas laissé de commentaire.MONICA P.
Le client n'a pas laissé de commentaire.Robert W. | Expérience générale
Le client n'a pas laissé de commentaire.Joe B.
Le client n'a pas laissé de commentaire.SANDRA H.
Le client n'a pas laissé de commentaire.Charlotte R.
Le client n'a pas laissé de commentaire.Kenneth M.
The woman who took my order his order was friendly and helpful. The 2 young men were not particularly friendly or or customer service oriented. They did however do what was necessary efficiently.John T.
Friendly and efficientDarren J.
Facility was supposed to be air conditioned but every time I went there I nearly had heat stroke being inside the facility. Every single time I went there the alarm went off. Sound was way above safe limits. Even thought it was 24 hours if you went after office hours the only door that you could use to access the facility was a small man door. Large doors were locked with a notice to not open or alarm would sound. Not convenient for large sized items. Not enough parking so people would use dock spaces to park their cars. Many times I had to wait for for someone to move a car so I could back a truck up. Price amd service was really only good thing about it. Facility is under sonstruction so I hope problems will be addressed.Christopher S. | Expérience générale
I was charged for two days instead of 24 hrs. Initially I asked for 8 hr. Rental but when I went in to pick up trailer, the uhaul associate explained that the rental covers a 24 hr period so I told him I would keep it for that amount of time. After returning trailer & receiving my receipt via text, (and have already left the facility) I saw that they charged me for two days. Lesson learnedâ€¦.ask for hard copy of receipt so you can dispute these charges at the location of rental instead of having to do it on the uhaul website. I have asked my credit card provider to dispute the charge.David R.
Le client n'a pas laissé de commentaire.Ellen M.
Overall Was pleased with everything, easy process picking up and dropping off, workers very helpful and friendly.Lavinia Y.
That darn trailer was so old and rusted that it got stuck on several occasions and I couldn't open/close the dang thing. One time I nearly cut my hand open trying to open it. That thing was a piece of junk.Jordan M.
Disappointed that monthly rate is paid in advance with no prorated refund in move out of before one monthSamantha B. | Expérience générale
Le client n'a pas laissé de commentaire.scott N.
GREAT EXPERIENCE WITH THIS BRANCH AND THE PEOPLE WERE GREAT TO DEAL WITH. ONLY ONE COMPLAINT, TIRE PRESSURE LIGHT CAME ON WITHIN 20 MILES OF US PICKING UP THE VAN. WAS WORRIED THE WHOLE TIME ABOUT THE TIRES.Sarah B.
Great place for moving rental needs. Equipment was clean and in good working order. Great helpfull staff!Ramon N.
all good!Patricia P.
Fantastic place and customer service. Je referais appel à lui.Mark B.
Thank you for your wonderful service. Fast & efficiency checkout.Mirella M.
Truck given to me had the check engine light on when I addressed it with the staff they said not to worry about it it was the catalytic converter and they would have to send it to a third party to get replaced so I would be fine taking that truck. Based on staff's input I accepted truck and used accordinglyROBERT B.
Le client n'a pas laissé de commentaire.Elvira M.
Le client n'a pas laissé de commentaire.MATTHEW E.
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.Robert J.
Le client n'a pas laissé de commentaire.Steven K.
Returns after hours is easy and convienent.Samir C.
Little bit of a wait time to pick up the trailer. Maybe just some additional help?Christiaan H.
Staff at the Goodyear location, although they were young or very efficient and knew what they were doing. Good to see this day and age.MATTHEW JOHN K.
Le client n'a pas laissé de commentaire.Bobbi M. | Expérience générale
Le client n'a pas laissé de commentaire.Lance A.
Appreciate the prompt service and help to to locate accessories.Alejandro C.
Le client n'a pas laissé de commentaire.Patrick P.
Le client n'a pas laissé de commentaire.Gary M.
Le client n'a pas laissé de commentaire.Robert J.
We did not receive a dolly or pads and in the end were charged for it.Andrew S.
Very friendly, hard working staff!Allison O.
Le client n'a pas laissé de commentaire.Melvin S.
Le client n'a pas laissé de commentaire.Robert H.
I was over charged for a service and received horrible service.Lekem M.
Was told for an extra day it was $30 but was charged $40 when dropped off. Was told 0,4 cent a mile and was charged $1 per mile. Because I had a truck that I did not reserved I had to make two trips.Tameka H.
Le client n'a pas laissé de commentaire.Kimi L.
Great service clean and had no problem I would definitely tell my friend and familyAna G.
Thank you it was great!Darcy B. | Expérience générale
Those young folks at the front desk are excellent. Daniel is a natural Leader. Thank you for the great customer service.JOSE F.
Le client n'a pas laissé de commentaire.natasha V.
I was overcharged three different times for using the truck six hoursDartagnan A.
Le client n'a pas laissé de commentaire.Jerome M.
Le client n'a pas laissé de commentaire.Rodney R. | Expérience générale
The link that was sent to me from UHAUL this morning sent me to the wrong address!? Nice folks there said the proper location was 1/2 mile away. You should update that address so the link works correctly. Here's what I received: U-Haul drop off location - 18211 W MCDOWELL RD GOODYEAR, AZ 85395 42514. You can Self Return your equipment at http://uhaul.com/s/500392A9D8. Thisvis the proper address: 1126 N Citrus Rd, Goodyear, AZ 85338Gary D.
Le client n'a pas laissé de commentaire.Dion S.
After driving over 1500 miles, having a windshield wiper come off (which I fixed) and having the vehicle pull to the right the entire trip not due to the load but wheel alignment I voice my concerns while checking in and was poliLuke B.
- We registered for early p-up and it wasn't ready. - Keys were given to me and asked to go to the back and look for the truck. - Gasoline was not 1/2 - Truck was dirty - I mentioned the AC not working and a lady just looked at it and said it was OK to drive, which wasn't, the plastic seats made it worse, it never worked. - Transmission on the truck seemed to be slipping, I mentioned it to I guess your mechanics and they only said it was an older model. - It makes a noise when you turn - The starter gave me problems - It wiggles when you go over 45 - Sorry for the complaints but I was not a happy camper with the rental.Alex R.
Le client n'a pas laissé de commentaire.Alejandro D.
People at front desk were very friendly and helpful.Johnson M.
Le client n'a pas laissé de commentaire.Anthony D.
First time ever I had a nasty truck from this location. Quite a bit of damage on the exterior, no dolly, right outside mirror did not hold in place, the shifter was not positioned on the appropriate marker ; P, R, N, D., smelled absolutely disgusting!KIM N.
Le client n'a pas laissé de commentaire.Arabel G.
The overall experience was terrible, as we had to use this location when our first pick up was canceled after we showed up. The app then moved me here, and put me into the wrong truck, so the staff at the Citrus location had to intervene. What should have taken 10 minutes ended up with well over an hour and drastically impacted our timeframe. I would NOT recommend UHaul's smartphone based service to ANYONE, and will never use it again.Kaycie D.
Manager was rude and literally sighed and rolled her eyes when I said the total was higher than what it had said online. At first it was double what my quote was (manager tried to say that it was tax) and then she â€œfixedâ€ it and then it was still higher than the quote. They were trying to add extras without telling me.Lesli L.
Professional service and friendly environment.JAIME t. | Premières impressions
Customer service was great no problems at all was given what I was told and reserved great people great experienceDavid V.
Le client n'a pas laissé de commentaire.Curtis B.
Le client n'a pas laissé de commentaire.Debra D. | Expérience générale
In humor, if you could make your trailers self-loading and self-unloading, that would be nice.david P.
Le client n'a pas laissé de commentaire.James P.
The employee on the drop off was very disrespectful very argumentative refuse to provide a supervisor also refused to deal with me she let other customers go in front of me so she didn't have to deal with me which I told her was very rude she then use profanity and told me what I was going to do about it she'll put it down that I will never be able to rent another U-Haul ever again I feel strongly that I will not ever use you hug again after today's experienceLEDARIUS L.
Great service, great attitudes!! Thanks for the help!Monsanta M.
My experience with U-Haul was fantastic except for one issue. After pulling into the U-Haul Moving & Storage at Estrella Mountain, and beginning the check-in process with the employees there. I received a phone call from 711 U-haul traffic, informing me that I had to drive to a new location, out of my way to return the truck I rented. The person was named Janessa, and she was very insistent and downright rude about the situation, as I tried to explain to her, that I was already being checked in at the original location, at that very moment. The employees at the Estrella Mountain location however where very helpful and professional, they worked with me and I was able to check-in the truck at this location as originally planned.Daniel M.
Le client n'a pas laissé de commentaire.Rommel F.
Le client n'a pas laissé de commentaire.joline p. | Expérience générale
I ordered my truck 3 weeks before I was going to pick up the truck in Laveen. The day before pick up I was informed no trucks the correct size were in the Phoenix area and I would have to drive to Tucson to pick up my truck. The woman I spoke to initially was very rude about the fact that the truck I reserved wasn't actually available and I should â€œjust get the size down because because it won't make a difference.â€ I had reschedule the movers I hired. And when I called back suddenly my truck was actually in Phoenix but only out in Goodyear. When picking the truck up was informed they didn't have the tow dolly for my car and I'd have to drive up to surprise for it. Got to Surprise and had to wait 45 minutes to get the dollyâ€¦ total nightmare while trying to get on the road to drive across several states.Jillian B.
Le client n'a pas laissé de commentaire.Merced R.
Very friendlyDavid P.
Le client n'a pas laissé de commentaire.Robert K.
Tire sensor problem should have been brought to my attention before I left with the cargo van. Having the sensor light on throughout my trip was a real concern. ThanksGeorge O.
More customer parking spaces.Nemesio V.
The young man were very professional, as it knowledgeable, politekirk D.
I had rented a pickup on line , as my object I was hauling only needed that size. I was later informed when getting rental at the store no pickups where available. I was given a 10 foot box truck instead. Your web site said I would receive $50 credit. The overall cost was higher with this truck , higher gas consumption. Overall satisfied.TIM N.
Le client n'a pas laissé de commentaire.Mark F.
The staff was the best part. They were all polite and helpful . Every one of them, imagine that in this day and age!!!Charles S.
Le client n'a pas laissé de commentaire.ERIK F.
Fast and easy ThanksMohamad F.
Le client n'a pas laissé de commentaire.Roger S.
Le client n'a pas laissé de commentaire.Brett T.
Le client n'a pas laissé de commentaire.Layton V.
Le client n'a pas laissé de commentaire.Layton V.
Le client n'a pas laissé de commentaire.Alejandro G.
Le client n'a pas laissé de commentaire.Gloria N.
they didn't come out to check me in ,I had to go in an get them. they were busy playing around. they were all young people an very un perfessuonal. I wanted a recipe to turn in for work an the girl said they email itRegina P.
Le client n'a pas laissé de commentaire.RUSSELL S.
Le client n'a pas laissé de commentaire.Dennis T.
Le client n'a pas laissé de commentaire.Steven M.
Pick up was easy. Was disappointed that I never got a call to confirm both pickup and drop off locations. Found out at pick-up that they did not have the blankets I requested for our cross country move and had a dolly that I did not originally want. Had to go spend over 100 dollars on blankets at the last minute for only 8 more blankets.Alyssa Y.
Truck was ready at the correct time and ready to go.Joel G.
Great customer service and friendly staff .Kraig H. | Expérience générale
First. They gave me no paperwork. When I called to extend my turn in time they had no record of me renting from them. Then I still got charged with a late fee. Then the check engine light came on. Worst experience. terrible customer service.Aaron A.
Le client n'a pas laissé de commentaire.Joe C.
Other than changing my monthly price without notice there was no issues.Jessie D. | Expérience générale
Close to home and helpful staffRodney R. | Premières impressions
Le client n'a pas laissé de commentaire.JUDY W. | Expérience générale
It was very niceMarlene W. | Expérience générale
Le client n'a pas laissé de commentaire.Isabelle T. | Expérience générale
Le client n'a pas laissé de commentaire.Mark G. | Expérience générale
Le client n'a pas laissé de commentaire.Eva R. | Expérience générale
The staff was ver informative and helpful.RUBY G. | Premières impressions
Le client n'a pas laissé de commentaire.Charles H. | Expérience générale
Staff was very helpful with entry and exit. Your indoor accommodations were excellent. I would definitely recommend the U-haul storage on Citrus Drive.James D c. | Expérience générale
Le client n'a pas laissé de commentaire.TERIANN H. | Premières impressions
Le client n'a pas laissé de commentaire.Churchill M. | Expérience générale
Le client n'a pas laissé de commentaire.Kai K. | Premières impressions
Customer service is Awesome. Staff are doing a fantastic job. Thank u guys.pam t. | Premières impressions
Some female that worked there wldnt honor the free month of storage even though a contract had been downloaded onto my U-Haul acct. Was yelled at to leave the building and when I refused so I CLD get answers she pushed a panic button and called the cops. I waited for them since I knew I had done nothing wrong. Police let me and my husband leave after I told them my side of the story and told them to look at the video and then they wld understand where I was coming fromMichael H. | Online Move In
Le client n'a pas laissé de commentaire.Aracely V. | Online Move In
The so-called mgr wld not honor the 1 month free storage, when confronted, she called police on me and had me 'removed' from the facility. She didn't even take the time to hear my question before shouting out that they wld not honor the reservation. Very poor customer service performed by the 2 other workers there with her also. Will never use U-Haul for anything again, that's for sure.Sonia H. | Online Move In
Le client n'a pas laissé de commentaire.Perrine O. | Premières impressions
That latch on our storage did get stuck a few times. I was not happy about that. But I definitely would recommend Uhaul to others. Thank you for everything.isiah w. | Expérience générale
Le client n'a pas laissé de commentaire.sandy t. | Expérience générale
Good and fast service, sarah was very helpful with letting me know where to find anything i was looking for, such as bathrooms and stairs.james C. | Premières impressions
On move in I had TONS of issues I already reported. On move out I & others were there for our 24 jour access & couldn't access it till the employees came at 9am! Saying the power was out, but I saw him enter a code in the box then it worked. Its supposed to bev24 hour accessJelsa S. | Expérience générale
Le client n'a pas laissé de commentaire.Carlos G. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia A. | Premières impressions
I would probably still be renting with you but with the recent price increases within the last 6 months it kind of price me out of the unitwayne l. | Expérience générale
Le client n'a pas laissé de commentaire.antonio t. | Expérience générale
Le client n'a pas laissé de commentaire.Nickolas C. | Expérience générale
Le client n'a pas laissé de commentaire.LARRY J. | Expérience générale
Helpful & friendly staff! Great location. Building is clean. I would recommend to everyone.Rene M. | Premières impressions
I felt the access hours ending at 7 most days was a bit inconvenient especially since I work some times until about 8. But overall a great service and location was super convenient.Victoria P. | Expérience générale
Dakota was professional and friendly. Got us fixed up quickly.kelly s. | Premières impressions
Thank you for working with usMichael M. | Expérience générale
I would have never left but I moved to the East valley and this facility wasn’t convenient any longer.Tristan R. | Expérience générale
Le client n'a pas laissé de commentaire.ANDREW H. | Expérience générale
Le client n'a pas laissé de commentaire.charles l. | Expérience générale
Le client n'a pas laissé de commentaire.DAYLEEN M. | Expérience générale
Getting the unit and moving in was a breeze, it was the truck rental that was not a pleasant experience and a concern has already been submitted.Jessica W. | Online Move In
Too priceymargarita o. | Expérience générale
Le client n'a pas laissé de commentaire.Erica S. | Expérience générale
Le client n'a pas laissé de commentaire.mike M. | Expérience générale
Le client n'a pas laissé de commentaire.Karron P. | Premières impressions
Le client n'a pas laissé de commentaire.Dale H. | Online Move In
Le client n'a pas laissé de commentaire.trish v. | Expérience générale
Le client n'a pas laissé de commentaire.Jeanne D. | Premières impressions
Staff is courteous, well informed and Professional. A pleasure to do business with themPAULINE F. | Expérience générale
Le client n'a pas laissé de commentaire.CARLYS P. | Expérience générale
Le client n'a pas laissé de commentaire.Howard T. | Online Move In
Le client n'a pas laissé de commentaire.William H. | Online Move In
Le client n'a pas laissé de commentaire.Sonia B. | Premières impressions
I will choose your company again as well as recommend to any one in need of your services.Semaj P. | Online Move In
Le client n'a pas laissé de commentaire.McKinsey W. | Expérience générale
Le client n'a pas laissé de commentaire.Lynnett J. | Premières impressions
Really great and helpful staff!Ricardo S. | Premières impressions
Le client n'a pas laissé de commentaire.briana t. | Expérience générale
Le client n'a pas laissé de commentaire.Mary H. | Premières impressions
Le client n'a pas laissé de commentaire.Lori F. | Premières impressions
Le client n'a pas laissé de commentaire.Jason L. | Expérience générale
Le client n'a pas laissé de commentaire.Susan J C. | Expérience générale
The people were wonderful to work with. They were right there & wanting to help. Great facilitysusan t. | Expérience générale
Le client n'a pas laissé de commentaire.Kelly O. | Expérience générale
Le client n'a pas laissé de commentaire.CARLYS P. | Premières impressions
Le client n'a pas laissé de commentaire.Peter Z. | Online Move In
I will always use uhaul as my truck rental and storage company whenever I need it. From the first time you step into the facility The fast friendly and on point customer service is what I have come to expect from the company and I am never disappointed. Great job as a whole uhaul! I recommend you to you to everyone. JeSeneca B. | Expérience générale
Staff was always helpful and polite.kathi j. | Expérience générale
Le client n'a pas laissé de commentaire.Leanthony R. | Premières impressions
Le client n'a pas laissé de commentaire.eric j. | Expérience générale
Le client n'a pas laissé de commentaire.Elijah L. | Online Move In
It was frustrating that the manager would never change the account from my deceased husbands name to mine even after giving him a death certificate. It was hard seeing my husbands name come through monthly on items after I went through the trouble of having it changed. I made three calls and sent two emails to no avail. No customer service or consideration to someone grieving.Charles M. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas B. | Online Move In
Very good overall. Thanks.Frances H. | Expérience générale
Le client n'a pas laissé de commentaire.Victor S. | Expérience générale
Le client n'a pas laissé de commentaire.Tabitha E. | Expérience générale
I was glad to have a storage unit, as it came in handy.Tia T. | Expérience générale
Le client n'a pas laissé de commentaire.Nickolas C. | Premières impressions
Le client n'a pas laissé de commentaire.geocia j. | Expérience générale
As usual, U-Haul has always provided my family and I with an excellent experience with both rentals and storage. Their facility has always been clean and the staff has always been very friendly and helpful.scott s. | Expérience générale
This place is a joke, I think they purposely remove the auto pay from your account to collect the late fees.Kimberly M. | Expérience générale
My first few months the autopay would randomly be turned off and a late fee would be added to the unit. I paid 5 out of 7 months with one unit having a late fee. I just wonder how many other $28,99 late fees are being paid by families that set up autopay.. either the system is faulty or the employees there are doing this and it's a total rip off!!Kimberly M. | Expérience générale
Great storage place I highly recommend it. Had stuffed stored there for a number of years.Mary and Ron G. | Expérience générale
Le client n'a pas laissé de commentaire.LISA L. | Premières impressions
Thanks Manny. Manny has been very helpful and polite. He has great customer service skills and knowledge.Sylvia F. | Expérience générale
Le client n'a pas laissé de commentaire.Harold V. | Expérience générale
Le client n'a pas laissé de commentaire.Diana V. | Expérience générale
I had been renting a unit nearly a year. My rent was do on the 10th of the month. I called on the 9th before I drove the 3 hours to the store and they told me they had a trailer. When I got there we loaded our truck but they could not get the computer to release the trailer. Ao they reserved it for the next morning hoping then it would allow me to rent it. They assured me that i would not be charged for another month because it was not my fault they could not give me the trailer to move the little bit of my stuff that was left in the unit. So the next morning I drove again 3 hrs but this time the trailer was allowed to be rented which we did.first we loaded our truck then realized we really didn't need the big trailer so I ask if I can switch to a smaller one. Which we did. They saie they would credit my debit card account for the diference in the two trailers which was about 50 dollars. Plus the unexpected charge of another months rent almost 150 dollars. And when I ask when they were going to fix it. I was told yesterday morning. On 10-10-2021 someone would call me, here it it 10-11-2021 @ 4:30pm havent heard a word. I know to them 200 dollars might not be important but i am on a fixed income and that's a third of my income. Ignoring your clients is not a good business practice. Especially when I've been using there business for over 35 years CHRISTINE F. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID D. | Expérience générale
Le client n'a pas laissé de commentaire.DAYLEEN M. | Premières impressions
Manny was great. He was professional and provided top notch service.GARREN T. | Premières impressions
Not very nice and very expensive and prices still go up each year.Nancy N. | Expérience générale
The monthly rents continued to increase dramatically, multiple times a year and found storage cheaperDavid M. | Expérience générale
Le client n'a pas laissé de commentaire.Janet M. | Expérience générale
Le client n'a pas laissé de commentaire.Kelly O. | Premières impressions
Staff was very friendly and very helpfulCHARLES S. | Premières impressions
Le client n'a pas laissé de commentaire.Beatriz C. | Premières impressions
Le client n'a pas laissé de commentaire.Beatriz C. | Expérience générale
Le client n'a pas laissé de commentaire.Gary N. | Premières impressions
Drive up lockers entrances ALWAYS had numerous amounts of gravel and dirt. Had to sweep constantly when loading and unloading. Otherwise, this storagecenter was excellent. Good job.Alan A. | Expérience générale
We have used U-Haul several times in the past in Washington State. Your staff was helpful and friendly!kathi j. | Premières impressions
Le client n'a pas laissé de commentaire.Elizabeth B. | Expérience générale
Le client n'a pas laissé de commentaire.Elisa H. | Expérience générale
Muy amable el personal, todo fue muy cordial y eficiente. muchas gracias ¡¡¡JOSE C. | Expérience générale
Le client n'a pas laissé de commentaire.Kathy B. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew H. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLESJ A. | Expérience générale
The staff are extremely helpful and very friendly answered all my questions I would most definitely recommend this place to anyoneDawn H. | Premières impressions
Love the easy in and out. One-stop shoppingJoycelyn C. | Premières impressions
Prices became too much to continue.mark g. | Expérience générale
Le client n'a pas laissé de commentaire.ryan w. | Expérience générale
Le client n'a pas laissé de commentaire.david s. | Premières impressions