Customer Reviews for U-Haul Moving & Storage at Fairway Rd

Évaluation :

3

I made a mistake when I purchased the small unit D46. We have another unit D15(the large unit) My unfortunate husband found a closet instead of a unit and the melting snow rained down on him the whole time while he was unloading. He was soaking wet when he got home. Sorry my poor husband that I didn't check the closet for size and safety of pouring water off the roof.!

Évaluation :

2

The person who lives on the property is a drunk who is rude and totally unprofessional. It's insane that at 10pm when I'm moving around things too bring new iteams the following day that I'm approached by an intoxicated male who was unimaginable rude and proceeded too reactive my card .. I then had too wait weeks as a penalty for being in my unit after hours too receive a new card!! I pay for the unit, and I get too he treated like a child and penalized?!? This is a shame too the uhaul company I'd NEVER recommend this place too anyone!!

Évaluation :

1

Truck was not maintained at all. Driver side mirror unsecured, kept rotating during trip, making it impossible to keep it pointed at the truck. Truck Suspension was completely shot, entire ride especially under load was a nightmare, my belongings have been damaged as a result where every bump and crack in the road would not only send a gut punch to me as a driver, but send things in the trailer bouncing. Wheel alignment very poor. Wheel had to be turned 20 degrees to the left entire ride just to keep truck in lane. Rental truck on file did not match what was rented. Returning the truck was impossible as the gas gauge, odometer did not match, preventing me from being able to complete the after hours return and forcing me to overspending on gas to match a gas gauge level that did not match the truck I was given. Key Return box very difficult to find and does not match online instruction photo at all. Spent far too much time trying to pick up the truck, especially dropping it off due to these issues. Ive submitted this info and asked for staff to contact me to review my experience and charges, Its now been over 48 hours and nobody has yet been in touch

Évaluation :

3

The 15' van that I had was a US model with the gauges in MPH. Speed camera limits here range between 30 KPH and 50 KPH. The speedometer needle is 10 KPH wide. The driver experience could be improved if the vehicle instruments were in the same units as the country its being used in.

Évaluation :

5

Help with the kilometres charge to be less when you don't have a convenient or close drop off location this creates higher expense on travel,gas and the customers time

Évaluation :

5

All good

Évaluation :

5

Awesome Place!!! Awesome Service!!!

Évaluation :

4

The only minor problem was that I sent an email to say that our unit was empty but it was not read soon enough before the next month charge was processed. The problem was resolved quickly!

Évaluation :

5

Nothing at all. The group and especially the young man who helped us get set up with the rental space and the truck were very nice, knowledgeable and we can't thank them enough.

Évaluation :

5

Extremely quick and efficient no hassle's. Clean and well taken care of.

Évaluation :

5

Maybe have designated parking spots for drop off but overall experience was very positive. Merci.

Évaluation :

1

I rented a 26 foot truck. The tires were really bad. They were essentially bald and should not be used in winter. The truck got stuck in a small amount of snow. Returned truck and got no response or anything other then I still had to pay for the truck even though I did not actually use it..

Évaluation :

5

This is nothing specific to your location. But the equipment I rented could use a change. I rented a 6x12 enclosed trailer. The front has no way of sitting up above my trailer hitch it is meant to be picked up off of the ground. This made latching and unlatching a huge task and impossible to do without at least two people helping me. Because of this I won't be renting a trailer again just not useful for me this way.

Évaluation :

5

Although no vehicle operation issues and I would not say it was a toal mess- interior cleaning could be improved- I am very happy with this location- I rent often and the owner knows me now and is always helpful. He knows exactly what i am renting even if someone else is checking me in.

Évaluation :

1

You guys ripped out the customers, so unprofessional with answers I don't know. Keep me there 1hr bcs you don't know

Évaluation :

5

Out of all locations we have used in Ontario and Saskatchewan, this location is by far the best!!! The facilities are well kept and the staff are amazing

Évaluation :

5

I think you are doing a good job . No improvements needed at this time

Évaluation :

5

I initially reserved a van online for pick up at another location. The other location screwed up everything and didn't give me a van. This location stepped up and provided me with exactly what I needed at the last minute. I won't go anywhere else, but here, to rent a moving vehicle from now on.

Évaluation :

1

It was really bad service. Specially staff members are not good. I drove only 30 km and it shows 34 miles. I am disappointed.

Évaluation :

4

I used the after hours drop off. They could mark the key drop location better.

Évaluation :

4

The lady who is in charge at Fairway, Brandee? is very good at her job and I would hire her wthout a resume based on what I've seen. She is very good wth customers and staff alike, knows her stuff and was accomodating wth me on 2 occasions in particular when she wouldn't have had to be--so that is always greatly appreciated. She is a consumate professional to be sure! The staff are good, some better than others, have been well trainedt and are, for the most part, patient and pleasant. The only reason I left was cost.

Évaluation :

5

S.O.

Évaluation :

5

Overall great experience

Évaluation :

5

All good

Évaluation :

5

Very good customer service. Attendant was knowledgeable and very helpful.

Évaluation :

5

Well service

Évaluation :

5

Great staff. Fast, friendly and efficient

Évaluation :

5

All good thanks!

Évaluation :

1

The manager is not Nice have bad attitude and not a customer friendly some of the staff are worst if you look at there employees turn around every fue months there is new staff I have been using this U-Haul for a fue years now and I wasn't as disappointed as when I went there on February 16 2023 to rent a trailer if I don't have to used the location I will try my best to do so, and make sure I tell all my friends and family about my experience so they do go there as well if they don't have to

Évaluation :

5

Great customer experience. I had an issue with a trailer strap and I had great support fixing the problem.

Évaluation :

5

Staff was friendly and knowledgeable. Overall, great experience!

Évaluation :

4

The truck smelt of cigarette smoke and was left with an empty gas tank.

Évaluation :

2

Told the tank would be full, the tank was at 3/4, returned it at 3/4 was charged $25 for gas which is ridiculous because I drove it barely 20 minutes.

Évaluation :

5

Staff were extremely professional during pickup and drop off. I wish there were not so many upsell attempts to order the trailer in the first place. Trailer operated flawlessly.

Évaluation :

3

Customer care was excellent . I do have to say that I picked up my truck for 9 am extreamly cold and the truck had so much snow and ice on it , it took me 20 min to warm up the truck and scrap the ice . Good thing I had a snow brush with me cause they don't provide one . That cut into my rental time . They know you are coming the truck should be cleared off and ready . Also was only quarter tank of gas . It's winter there should of been more in the tank ...

Évaluation :

3

Staff/owner had an abrasive negative attitude. Was demanding about return time and refused to make eye contact. (Jason)

Évaluation :

1

Every trailer should be inspected before renting out people's life matters any mechanical failure on the road could turn disaster . No room for mistakes Every life matters

Évaluation :

5

Everything is perfect

Évaluation :

4

Need more parking

Évaluation :

3

I wish I didn't have to spend time cleaning the snow off the vehicle.

Évaluation :

5

One way drop off would have been preferred, but due to last minute change in rental vehicle was not available to me. The additional mileage to bring the vehicle back to Kitchener was an addef expense.

Évaluation :

1

Give employees customer service training. Ensure when customers are booking over the phone that the customer service rep books the right pick up time and ensure the equipment is available for scheduled reservation.

Évaluation :

4

Just a small detail...wasn't told that my closed 5X8 trailer was rented to someone else in the afternoon, (I thought it was mine for the day), so just speeded up my move to accomodate this, and it all worked out! (My previous rental was for a 24 hr. window before returning)...just curious about this???

Évaluation :

5

You have a “well oiled machine” I have rented twice this year, both time I had a great experience.

Évaluation :

4

I have no complaints about U Haul, the staff are friendly and helpful. The whole experience went smoothly and quick. Very good!

Évaluation :

5

The person who hooked up the trailer and made sure everything was good, was amazing. He was Very knowledgeable and friendly. He Made sure he didn't waste my time. Cheers to him

Évaluation :

4

I used to drop off service after work hours. They didn't have any information about where to actually park the truck. I just had to park the truck somewhere i thought would be fit.

Évaluation :

1

It was an awful experience. I got gas as exactly at the same level as I picked up the truck but they charged me $15 more for gas.

Évaluation :

5

Second time great service

Évaluation :

5

Front desk people very friendly and patient as usual

Évaluation :

4

Having the alarms go off when I was packing the units and when I was unpacking them and not seeing anyone come by to make sure the people in the halls were supposed to be there being the tracks right behind there was unsettling as it could of been anyone in my units personally . Also to see that my unit prices were going to go up if I had to stay I was not warned of that so i am glad I was able to vacate the units early enough. But overall satisfied.

Évaluation :

5

Great service. This staff is friendly and knows what they are doing. I have rented trailers here many times.

Évaluation :

5

I always feel most comfortable doing a full walk around on the vehicle which was not completed.

Évaluation :

4

You definitely need to revamp your online services, when I reserved, link sent went to another location, which meant a trip to Fairway to confirm, that was where I was actually picking up the truck, call centers are not necessarily the answer, a local number would have been better to figure things out for me

Évaluation :

5

great guys

Évaluation :

5

Person help me out. He did a good job and he apologize to me when I went to the stores area it would not let me in. He forgot to tell me I have to swipe it at the front gate. He said I'm really sorry I did not tell you that.

Évaluation :

3

I did find the workers arrogant, and not very help. Some workers did not follow through on what they said they would do, after phoning me to let me know of the situation. It is all in the past now, and I learn from experience.

Évaluation :

5

Very easy to remotely rent a unit. I was getting my oil changed down the street and I had my unit rented before my car was finished.

Évaluation :

5

Top to bottom - for almost 20 years - my experience with this location has been amazing. Thanks to Jason and Brandee, looking after me so well, it was sad to say goodbye. Please be sure to give them the highest award for Customer Service!

Évaluation :

5

Fabulous U-Haul location! Thank you!

Évaluation :

1

The store manager was completely unprofessional and extremely disrespectful as well as hard to deal with!

Évaluation :

5

Overall very happy with the service and facility, thanks

Évaluation :

3

I have had a storage unit at this facility for over 8 years however in the last 7 months the company has decided to increase the fee for the unit $15 which is almost 25 % increase of the total unit cost. This is unacceptable and I have gone elsewhere.

Évaluation :

5

Bien

Évaluation :

5

Great facility. Brandee and Jason are awesome.

Évaluation :

5

Appreciate the help and kindness. Quick, efficient and pleasant.

Évaluation :

4

I reserved a 10 x 20 unit but once I saw it I realized it was too small. The Uhaul staff quickly moved me into a larger unit which was greatly appreciated.

Évaluation :

3

We accessed our unit just after the hall floor had been waxed. It was dangerously slippery, like walking on an oiled surface. No signage warned us. We both came near to falling. An hour later it was just slippery but managable. Not sure why you would wax that floor but if it must be done signage should be posted to warn customers. You could be sued.

Évaluation :

5

Well-lit, safe, and friendly customer service

Évaluation :

5

Should be able to access the facility 24/7

Évaluation :

5

One thing is noticed people spitting wall close to my lock. Like who ever did it should have spit outside. No reason for that.

Évaluation :

4

All was good for storage. Used a truck too. The only issue was the price per mile is different on line than at the actual depot. It was more. This should be the same at time of booking.

Évaluation :

5

If it wasn't for Uhaul during our move, I'm not sure what we would have done without you guys! YAW'LL ARE THE BEST OF THE BEST!

Évaluation :

1

Asked to have MY unit put in MY name after a domestic abuse incident. Closed the account with HIS name still on it. In fact this email was sent to HIS name but MY email. I called 5 times to have it fixed. If he would have gotten access to my things I'd be seeing you in court.

Évaluation :

5

No comments

Évaluation :

3

The customer service at this particular location was not very good. Rented a truck also from here and had to walk to get it. As this was booked online the truck should of been up front and ready as the parking in the back to get it was a an ice rink. There should of been more effort into having this completed. JoAnn

Évaluation :

5

Great service!

Évaluation :

5

Only deal with Fairway Rd

Évaluation :

5

Everything was easy to organize and move it. Full access to my locker whenever I needed it. Staff was always beyond helpful.

Évaluation :

4

When I booked I asked for the largest unit available. When I arrived from Windsor I was told that it wasnt available and had to go with the one below. I brought a 3 bedroom and a basement home with me and had to stack my things very high to make it fit into the unit I was given. We made it work but things got squished in the process. Maybe in the future there should be some way to make sure that what the customer books is what they get. Besides that I was happy with my experience.

Évaluation :

3

The young kid I dealt with would close my unit needs some customer service training

Évaluation :

5

The person who assisted me was at the Fairway location was Liam. He was professional and personable and the type of person who displayed excellent customer service, making the whole process enjoyable.

Évaluation :

1

Poor service Poor communication Manager was rude in emails No help with the website Payed hundreds in overage charges Account was in the wrong name and they refused to change it. Asked for an outside unit and they gave me an interior one on the second floor. I would never recommend using UHaul- especially the Fairway location

Évaluation :

5

I've never had a positive experience with uhaul until now. It's definitely the people working at fairway that make the difference.

Évaluation :

3

Blah blah blah

Évaluation :

5

Everything was secure, staff was helpful and friendly! It was a great experience!!

Évaluation :

5

Thank You. I await my cheque.

Évaluation :

1

You need to update your site to say that bigger trucks are not available online. And that you need three references to call when picking up at 7am. It was great waking everyone up. Also you had no trucks in three cities surrounding me so I had to get one an hour away and pay the mileage. Plus the store locked it's doors 20 mins early and the staff looked at me outside like I was stupid. Will not do this again.

Évaluation :

2

The staff wasn't on the same page at all. I moved to London on September 4th and I went in to move all of my stuff out and to cancel and someone told me it was fine and I should just wait until the end of the month and to call them to cancel so I left to London and then on called on September 30th to cancel October 1 payment and someone told me that it was all good and my automatic payments were removed. I then got a voicemail from someone else saying that won't work because the lock was on still, I called them back and a new person answered and explained it to me and I told them I was coming home on the weekend and I could do it then and they said we will still have to charge you for the unit and I had to take it off that day or I'll have to pay. So I called my mom in Kitchener and I asked if she had a key and she didn't. so they called me the next day and said the same thing on October 1st and I told the guy that when I walked in on September 4th to cancel it he told me I was lying and no one would've told me that.

Évaluation :

1

I wasn't showed the room on moving day. Lock was not removed from storage space. I realized the space was too small for my items getting moved in. I asked for an upgrade but was denied. Staff wasn't at all helpful. I was told to come back the next morning to ask for an upgrade. I was not able to move in on day 1. Did it on day 2. Upgrade took 10 min. To do the next morning. Could have been done the night before.

Évaluation :

5

I had my storage for 4 years and wene I didn't have enough money to pay some months you guys were very understanding

Évaluation :

5

Thanks Brandee for all your years of excellent service As we have to date my Family & I will continue to use Uhaul when needs arise All my best to You & Family Bob🧙‍♂️

Évaluation :

1

The staff forgot to unlock my unit after I checked in. I arrived after office hours with my hired 80 dollars per hour living helpers, and we waited for about 1 hour for customer service to pick up my call. The customer service had no way but to tell me to come back the second day. In total, I wasted 3 hours because I cannot get into my storage unit. The 3 hours were completely wasted, and I had to hire them again.

Évaluation :

5

Clean and organized show room and trucks readily available. Staff willing to help.

Évaluation :

5

Thank you for the kind service. Brandee is certainly professional and helpful. If I had one beef, and it's a small one, sometimes the newer staff is a little slow.

Évaluation :

5

I've fallen behind on my storage fees through this pandemic the staff has been accommodating throughout the whole situation. The couple who manage the facility are great

Évaluation :

5

Over the years I have used this facility off and on. Always great people offering fast service. Very pleased with my experience.

Évaluation :

5

Friendly and helpful staff

Évaluation :

1

Staff weren't helpful by the time I have booked the storage unit. Booked the storage over phone, they provided wrong information. Very unprofessional

Évaluation :

4

One of the better experiences with U-Haul that I have had. The staff at this location were very helpful when I ran into a few issues such as locker door coming off the track and my card not signing in or out properly.

Évaluation :