Évaluations des clients U-Haul Moving & Storage at Fairway Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Fairway Rd

Cote générale :

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RONALD A S.
Évaluation :

Le client n'a pas laissé de commentaire.

JEFFREYMAXWELL C.
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The staff at this location are awesome

ANGELA MARIE B.
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Missing appliance dolly and it was not deducted off my bill

MICHAELR S.
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Le client n'a pas laissé de commentaire.

MICHAELWILLIAM K.
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10/10! No complaints!

tim G.
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There air freshener or cleaning solution smell in the cab of the van was very very strong

George P.
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Our experiences with uHaul over the years have all been good.

Lionel N.
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Le client n'a pas laissé de commentaire.

PHILIPPE R.
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Le client n'a pas laissé de commentaire.

Adeniyi A.
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The COVID-19 protocol in Ontario has changed the dynamic of booking. I believe this should be communicated early for customers to book before coming. I got this information at the store upon arrival and delayed my pickup. We all need to keep safe, thanks for also following protocols too.

Christopher N. | Premières impressions |
Évaluation :

My overall experience with the staff and the facility was good. The staff were very helpful and accommodating in resolving my issues with the storage unit I rented. However the unit I had rented, I am not pleased with. The framing and the drywall are coming apart. With minimum effort, I would be able to enter the adjacent storage unit. The door to the unit I had rented was difficult to open and close. I had to exert a high level of effort just to get into the unit and to close the the unit. The door track is bent and the door looks beat up.

Todd W.
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Truck was not swept out, I moved a single desk placed it in the truck whole took it out then was told if I didnt sweep it would cost $25. My $19.95 rental turned into over $100.

CATHARINE L J.
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Friendly convenient, adaptable to my issues

ZANA LEZGIN Y.
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Nothing . Staff was very friendly . I was greeted as soon as I approached the office. Will continue to use this location for future rentals.

RICHARD B. | Expérience générale |
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Pricing is a problem. Over 25% increase on my unit bill in less than 5 yrs. Can get a larger size unit, with same interior climate control features, for 25% less money at another U Haul location. Lesson learned: shop around.

Jeannette H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Shawn P.
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The instructions for picking up the van were not clear using the self check in. The compound was locked so I was unable to find the truck without having to go in and talk to someone to check in and waited anyways. Trying to get out of the compound was confusing, I was given keys, why did I have to check out that I was leaving. Why offer the no contact check in but then make me interact with someone to get into the compound to pick up the truck. I can understand needing to see someone to get the keys, but the whole check in process sucked and wasn't logical and left me frustrated all morning trying to check the truck out. Drove around the property for 10 minutes trying to figure it out before going in and giving up on trying to use the self check in.

JESSICA MAY W.
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Nothing everything was explained and as expected with covid.

Michael L.
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Le client n'a pas laissé de commentaire.

Govind W.
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change your staff

G-GERALD B.
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Wash the trailer. Exterior literally covered with mud Looked like somebody took it off roading

Alyssa D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

COLLEEN R.
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Next time the trailer should be clean. There was snow in the utility trailer itself which made moving appliances more difficult. Other than that everything was good.

JOHNA F.
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Le client n'a pas laissé de commentaire.

Santo H.
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Le client n'a pas laissé de commentaire.

Kelly B.
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Le client n'a pas laissé de commentaire.

Wayne P.
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I was asked at the door to apply online for a truck. I did so. Then when I went to the door, they told me I had to come in. Show my driver's licence and credit card. I did that all on line. If I couldn't come to apply for truck. Why was I told to come in and produce credit card?

DIANA MARIA D.
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Everything & everyone was awesome Thanks :)

MERWYN K.
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I like renting from Fairway Rd location because they have good inventory and are friendly and helpful. Only issue especially in winter is having no on-site customer parking and having to run across a very busy road.

Gary M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

TADIOS A.
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Everytime I try to check in after hours the "share my location" part doesn't work and its frustrating.

David B.
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Le client n'a pas laissé de commentaire.

STEVENA M.
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We had a 6X12 enclosed booked for rental, and it had trailer light issues. You didn't have another available, so we had to rent a truck instead. It would have been nice to get a discount!! as now we had to pay mileage.

ERICHENRY Z.
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Le client n'a pas laissé de commentaire.

ALLAN J D.
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Scrape ice from back window

JUSTIN PAUL L.
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Le client n'a pas laissé de commentaire.

Jeremy H. | Expérience générale |
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This is an excellent facility with great service.

Shawn G.
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👍

YVONNECM K.
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Le client n'a pas laissé de commentaire.

Ian T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jamie G.
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Le client n'a pas laissé de commentaire.

Derrick G.
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Le client n'a pas laissé de commentaire.

LEONARDO C.
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Le client n'a pas laissé de commentaire.

Stephen G.
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The word lock box was quite difficult to open. (#1)

justin C.
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Told this location about my issue at the previous location since these are actual u haul employees and the manger passed me off to another manger who has never gotten in contact with me like I was told they would later that day or the next day

ROBERT B.
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Excellent customer service and seamless process

MARK A C.
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Improve service to Cambridge. I'm tired of running out of my way to make it easy for you. Am I not the customer?

Fatih K.
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Le client n'a pas laissé de commentaire.

william H.
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picking up truck was no issue but after we loaded truck wouldn't start.Waited 1 1/2 hrs. for assistance got a boost.This cut into are rental time was rushed to get back in time for 1 pm. I feel I should have been compensated a little more than just no charge for fuel.

Mehul P.
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Le client n'a pas laissé de commentaire.

Robert K.
Évaluation :

Vehicle had issues starting

Artline S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

GARYALDRED O.
Évaluation :

The trailer needed repair to the door which was completed on site and quickly but still, it should have been detected earlier. Also, I had rented the trailer from the Colby Rd. U haul and when I arrived at Colby I was told it was located on Fairway Rd. I was told they tried to contact me but the phone was busy? My phone never is busy, it goes to voice mail if I'm on the phone. Bullshit! Then I was told at Colby that I could rent a hitch at Fairway but when I got to Fairway location I was told they only sell them. $25.00 gone. Total BULLSHIT!

SAWARN JIT K.
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Le client n'a pas laissé de commentaire.

MEKONNEN E.
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Keep up the good work .

BRIAN A.
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There's usually heavy traffic on Fairview Road and driving a truck on this road is not the safest of ideas especially when on has to make wide turns. Best to find another location in future.

Cezary J.
Évaluation :

This was the quickest and easiest pick up and return I have ever experienced . Great and friendly stuff , it was a pleasant experience and truck was clean and in great condition . Thank you , keep up the great job .

MOHAMMAD MAHDI K.
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Le client n'a pas laissé de commentaire.

SYED ZAHID H.
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The customer service on this location needs to improve very rude and instead of apology start blaming me that I left the truck lights on . The truck died during my moving night called for help nobody showup . At the end called my mechanic paid him to jumpstart the truck .

mayurbhai P.
Évaluation :

Not recommended. Its batter to go to convenience store locations

SANDEEP KUMAR R.
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Vehicle was not cleaned from snow, there was no snow brush in the vehicle. It was parked in the yard away from the office and there was a truck parked in front of it. Had to walk back to the office and ask someone to remove the front truck. Also i was charged 20$ for after office hour drop off for which i was not informed upfront. Very disappointing experience.

Jeffery H.
Évaluation :

I was very disappointed to see that my reserved truck was blocked on the driver side by another truck. It was also completely covered in snow and ice all over the windshield and hood. I actually took pictures. I had nothing to clean it with except my bare hands. I have used uHaul on several occasions in the past, particularly in winter weather, but my reservation has always been ready, warmed up, and clean. The cargo area had not been fully inspected as there was damage on the bunk head rail as well as something left from the previous renter. I will not be using uhaul again.

THOMASJ B.
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Billed 35 Kilometers when reset odometer in a vehicle registered 27

David A.
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Thank you

SELIM C.
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Le client n'a pas laissé de commentaire.

Jacob L.
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Le client n'a pas laissé de commentaire.

KAREN N.
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The staff here are always amazing and helpful as well as efficient as they know you have places to go! The location is great for parking in the plaza beside it. The best part is definitely managers here that run the location. They are friendly and professional and always helpful!

Michael M.
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Le client n'a pas laissé de commentaire.

Lyndsey T.
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The process was slick and quick. However,y final bill was $75 but the charge on my credit card is $108. Could you please let me know when the extra $33 will be credited back

Dean W.
Évaluation :

I thought you rented your vehicles on a 24 hour basis which counts as 1 day rental. I picked up my moving van at the end of the day 4:15pm on Dec. 18th and returned it 3:30pn on Dec. 19th and invoiced for 2 days instead of 1 day. This was not explained at the time of booking online, nor on the follow up call to confirm. Thanks, Dean Woods 519-766-7568

NAUSHADA S.
Évaluation :

online pick up was disaster! spend more than half an hour to complete..In the end customer service person had to do the process manually.For return. no specific spots are defined. I ended up in parking on customer and was instructed to get back to return line. Not sure whare that return line was. Wile I was doinf the return process, anothe customer had the same situation and ended up in the same way.

JEFFREY KURT V.
Évaluation :

Jumper cables in truck?

Greg L.
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Le client n'a pas laissé de commentaire.

Johann F.
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Le client n'a pas laissé de commentaire.

Jerald J.
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It's all good

ANNE L.
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Le client n'a pas laissé de commentaire.

BRIAN M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DARRINR N.
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Le client n'a pas laissé de commentaire.

STEPHENG S.
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Service was great, staff friendly and very helpful. Great team

ABDULLAHS A.
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Great service and management was the best I've seen in my years using uhaul! Will 100% use this location next time.

Alison C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jeff F.
Évaluation :

I rented a cargo trailer for the day and when I was driving at night none of the running lights worked properly. They first started outmokay but went out half way through my drive. I checked the connection on my truck and it was fine. I could of gotten a ticket for this. Thankfully I didn't

Jaime G.
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Le client n'a pas laissé de commentaire.

Sheila G.
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Le client n'a pas laissé de commentaire.

JEFFREYMAXWELL C.
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Great service

Melvin B.
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Le client n'a pas laissé de commentaire.

BRIAN M.
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Le client n'a pas laissé de commentaire.

Neil T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

david m. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

CLAYTONB K.
Évaluation :

At first , I had a reservation at the Esso / U haul in Preston, when I got there , she said that someone just took it for a week ! She sends me to the Fairway Rd Kitchener U haul to get a truck , who doesn't accept anything but credit cards , but they made an acception for me , and then I find out I could have got the same vehicle at the U haul on Barbara crt , instead of going all the way to Kitchener, what a pain in the ass day it was for me , especially since time was a matter ! 😡

FAROOQ H.
Évaluation :

This location is full of in professional staff and have no respect for customer I rented a truck and the guy was so fast and didn't explain any policy I asked him specifically about returned and he never explain full part I told him if I m renting at 4 pm and wanted to return around 9 pm can I do that he said no problem but never told me about after hrs charges and I told him to keep my contract for 24 hrs but he made it for 10 pm This is how they rip off their client I returned it at the same day at 9 pm then got $20 charges When I called in I spoke to Victoria she said manage will call back but no call I went to the location spoke to another unprofessional guy name Alex and all he was yelling that it's in ur contract if I dnt ready ur fault no one can do any thing u can review it or do whatever and yes when I was leaving he was like my name is Alex u can write what ever review It's just $20 but they way these guys work just be careful cuz that's how they are happy to make extra $20 $ Never going back there

ANTHONY AUGUSTO D.
Évaluation :

Le client n'a pas laissé de commentaire.

GREGORYJOSEPH G.
Évaluation :

There were approximately 20 customers in line outside with 2 service representatives all for 10:00am. Thus, the move was delayed 45 minutes waiting to get a truck.

MICHEAL W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Paula W.
Évaluation :

only issue was that there was no sign saying how people were allowed in the store which was very confusing people would enter only for staff to tell them they had to leave only 4 people allowed there should be a sign saying how many people are allowed or a sign saying only people who are renting the vehicles are allowed to enter that was the only issue.

Michael E. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Sabrina S. | Premières impressions |
Évaluation :

You guys work with your customers. Pleasant and kind.

Paul W.
Évaluation :

there were some issues getting going. we booked a week in advance, we were told we would receive an email confirming the reservation and pick up location - we never did get this call or email. when we had not heard anything we called Waterloo (the place we originally booked the reservation) to confirm - we were told to pick it up in Waterloo. the day of the rental we went to Waterloo, at first they couldn't find our reservation, then they told us that we needed to go to Victoria and Charles in Kitchener. we went there, at first they couldn't find our reservation, then they sent us to Fairway Road to pick up the trailer. when we arrived there they at first couldn't find our reservation, then when they did they didn't want to rent us the blankets even though we had rented blankets three weeks earlier. we found out why nobody could initially find our reservation was because the first person (in Waterloo) had put our first name is as our last name. once we got though all this the rest of the rental went well including the drop off.

ERNIE M.
Évaluation :

There needs to be a person answering the phone once all the automated system has been exhausted. We waited on the phone for over 30 minutes and no one would answer. Not acceptable. Exceptional service is when you can get a real person on the phone.

CHRISTIANM M.
Évaluation :

Great service. I always recommend this location to people looking for rental equipment.

Michael F.
Évaluation :

Make clear the procedures for picking up additional equipment - you are often dealing with tired people and it wasn't obvious how I was to stop back at the office to get extra blankets and utility dolly etc so I didn't get or use them at all.

Julie C.
Évaluation :

The office staff were well organized and extremely pleasant. The truck was ready and fuelled-up and with power strings and captain chairs. Returning the truck took five minutes and I just stayed in it until employees came out to check-it. Would definitely use this company again.

JOSEPHFARIA A.
Évaluation :

Absolute worst experience I have EVER had with a rental company. Customer service at the location itself was rude and argumentative and did absolutely nothing to help resolve the issue. Rented a moving truck to pick up a large purchase however due to snowy roads and the truck having bald tires ended up stuck on the side of the road. As per the Uhaul website i attempted to call the roadside assistance that I had paid for with my rental however due to high call volume after waiting on hold "for the next available attendant" for 20 min at a time was greeted with another msg saying "all our representatives are currently on another call, please call back later" the line then disconnected. Attempted that another 5 times before trying the office where I made the rental, after explaining the situation to them I was told my only option was to keep trying the roadside assistance number that continuously disconnected me. Again tried to explain that I had done that multiple times with no answer. I asked that they attempt to contact assistance for me but was met with more rude and sarcastic remarks without the slightest bit of compassion or responsibility. Four hours later, alone on the side of the road without the slightest bit of assistance or responsibility on part from the company itself, I was finally pulled out by a passer by who happened to have a wench. If you are looking for a company that will charge you for a rental but then literally leave you and the rental stranded on the side of the road then you have come to the right place. If you are looking for a company that will charge you for a truck with bald tires in the snow and customer service reps with attitude and no sense of responsibility, Uhaul Kitchener on Fairway Rd is the place for you. If i could rate 0 Stars, I would

LUKE M M.
Évaluation :

Maybe a bit bigger lobby but everything was very good now as to getting my truck thay had it ready with the trailer hooked up to the truck and ready to go

DONALDJ G.
Évaluation :

I will not say why because your employee that threatened me has all my info, credit card, home address do I cant say any more. I will look for another rental company. I only rent 10 trucks a year so I guess I understand you have bullies working at that location.

LEONARD BERNARD F.
Évaluation :

the trucks steering was terrible, and a panel on the floor was lose causing a safety issue,, when i complained about the steering , i was told to call roadside assistance?? what fucking bullshit is that??? That truck should have never been rented!!!! Terrible experience, and i mentioned it all in your review! Unsafe Trucks!!

travis C.
Évaluation :

The in cab heater didn't work at all so it was very cold driving the truck, not to mention dangerous at times when the windshield would frost up as I was driving. I left this message with the contact person when dropping the truck off and think I should be compensated in some way for the inconvenience. Also, to pick and drop off the truck, I had to go to a distant location which added kilometres to my total cost. I would like to ensure I'm not paying for those kilometres. Thank you.

Christine B. | Expérience générale |
Évaluation :

Later access hours would be great :)

Bruce or Elizabeth R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ryan B. | Expérience générale |
Évaluation :

I liked seeing friendly staff ride around on bicycles. I liked seeing poor people getting evicted and then putting needless garbage into storage like pop bottles and dirty mop buckets.

Rebecca S.
Évaluation :

Staff were courteous, cheerful, knowledgeable, and eager to help. Fantastic team

mike W.
Évaluation :

most professional and courteous location i have used, even though there are several outlets nearer to me it is worth the extra 20km for the service!

ROBERT C.
Évaluation :

Le client n'a pas laissé de commentaire.

Andre D.
Évaluation :

Truck was very dusty but the costumes service of the location was great.

Michael L.
Évaluation :

Le client n'a pas laissé de commentaire.

Guillermo G.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew C.
Évaluation :

We had booked a pick up in Cambridge about 3 weeks in advance. We picked this location because is was convenient for us and we wanted to get packing ASAP on moving day. Around 4 pm the night before we got a call telling us we would have to pick up in Elmira about 50mins away. In the morning my husband drove to Elmira where he was informed that late the night before or early morning or something there must have been a text telling him to go to Kitchener to pickup. (So not getting this in time wasted our gas money, time etc) meaning we were 2 hours late getting the moving truck and thus putting out all the people we asked to help and making us later getting things done. We were really unimpressed.

Brian N.
Évaluation :

Reservation problems. Truck not a available. Staff did resolve the problem in the end. General manager was extremely abrupt with us initially. Actually told us it was “not her problem”. No one apologized. People on the phone at corporate were more helpful. We started out at kc convenience, were sent to fairway, back to kc convenience and then back to fairway. Unbelievable

candice p. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

martin l. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Isiah R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

john j. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Byron B. | Expérience générale |
Évaluation :

I was pleased with the service and the facility. Security was excellent.

Charmaine S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Hayat P. | Expérience générale |
Évaluation :

I was charged over bill and I could not aware of that until I saw my credit card statement now I have to dispute the over charge.

Alan W. | Expérience générale |
Évaluation :

Hello I appreciate all that Uhaul offers, I have used your moving trucks multiple times and have always been satisfied with your trucks and service. This was the first storage unit I’ve rented with no disappointments in the quality of the unit or from your service. Everything has been stellar and I thank you! My suggestion for Uhaul would be to maybe come up with a loyalty program for your valued customers with perks. Thank you once again and I will be back to use your services again in one way or another. Alan Woodard

Orlando P. | Premières impressions |
Évaluation :

Nolan was a great help and I found his courteaus and kind demeanor to be refreshing and uplifitng.

Christopher B. | Expérience générale |
Évaluation :

You might consider lubricating door tracks.

geoffrey b. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jeremy H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Christine M. | Expérience générale |
Évaluation :

I used the storage locker for short-term storage of my late father's household goods until I could get the auction house to come pick them up. The check-in process was very slow due to computer issues, but the person who checked me in provided the contract and lock to me for pick-up later in the day. The check-out process was very quick. Both people I dealt with were very polite and efficient. At a difficult time of dealing with the death of a close family member, patronizing U-Haul simplified things for me. Thank you very much!

Robin S. | Expérience générale |
Évaluation :

This was the worst experience and an utter waste of time. The locker was supposed to be 5’x5’ and turned out to be significantly smaller at roughly 3.5’x4’. I immediately raised the issue with the staff only to be told the dimensions were only approximate. I’m willing to accept the space being off by a few inches, but it’s simply insulting to claim a few feet as approximate. Maybe next time I’ll just pay the approximate price... which by Uhaul standards could acceptably be off by 60%!

jaime k. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

adam l. | Expérience générale |
Évaluation :

Price is a little much for small lockers . But over all worked for temporary needs .

Byron B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

john j. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Christine M. | Premières impressions |
Évaluation :

The counter staff person that I booked my storage unit with was having problems with slow computer processing of my reservation. Rather than have me wait, he gave me my access card and provided the storage lock free of charge. This location actually cancelled a reservation I had made earlier in the month because of confusion regarding the date. But because of the excellent service I received with my storage locker, I am again pleased with U-Haul.

Aida K. | Expérience générale |
Évaluation :

It was a nice and way experience Thank youU-Haul.

LOUKAS A. | Expérience générale |
Évaluation :

I booked a 10 by 30 unit unit to get a 10 by 20 with no one even telling me anything... it is very disappointing to think you booked your unit and your sales rep saying sorry we have none.

Gerald G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL M. | Expérience générale |
Évaluation :

Good unit but multiple rate increases. I live in Ayr, and got same size for 79.00. this is more convenient and saves money

WILLIAM S. | Expérience générale |
Évaluation :

Great experience, I didn’t pay as it was a promo with a truck rental and there was no BS. Staff was very helpful and friendly.

Don L. | Premières impressions |
Évaluation :

The service went flawless, the staff specially the person that took care of me (I believe his name is Mario Bengle) was very professional and very helpful. The storage is super clean and well maintained. I would highly recommend Renting and storing at this facility.

GERRY S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

martin l. | Premières impressions |
Évaluation :

The staff are friendly and helpful

Svetlana K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

maria s. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Gizem O. | Expérience générale |
Évaluation :

Great storage service! Super convenient during moves, felt secure. Great staff. Thanks for everything!

WILLIAM R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

STEVEN R. | Expérience générale |
Évaluation :

When you cannot allow a customer to have a cube it box drop off allowed on property making it difficult for customers move because you are hoping for Uhaul to do it, so you make the money In 3 years the fee kept going up 125 dollars to 135 dollars, terrible in that sense

Jenna P. | Expérience générale |
Évaluation :

The whole process of moving in and out was so simple and stress free thanks to the great staff

Mireille S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Shiva G. | Premières impressions |
Évaluation :

The location manager helped me She is great

Andreas A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Dawn H. | Expérience générale |
Évaluation :

If I need storage again I will definitely return.

Dieter B. | Expérience générale |
Évaluation :

I had a very bad experience. Only two of your staff are friendly the others were short, Rude bad customer service, I couldn't move out fast enough.

Spyros C. | Expérience générale |
Évaluation :

Very clean facilitiy

WILLIAM R. | Premières impressions |
Évaluation :

friendly helpful staff. Clean facility.

Steven S. | Expérience générale |
Évaluation :

I also rented 3 trucks within a month and half... My only complaint is that the last truck I rented, couldn't pick it up until 9 am as that's when you opened. With a 9am pickup time (instead of 7am) you end up.moving late into the day and nobody likes that. Earlier you start, the earlier you finish. Should open 7am .7 days/week. I know you have this truck share thing but alot of us older people have a hard time with all that online gibberish....lol...seriously we do.😀

David L. | Expérience générale |
Évaluation :

Outstanding customer service and very Covid-19 safe environment. Very pleased with my experience!

Rudo M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Melissa D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Aaron N. | Premières impressions |
Évaluation :

I appreciated the service. Pros- Easy account set up, friendly staff, and great prices. Cons- Need more camera surveillance throughout the compound, extended and 24hr access only for registered business owners/contractors. Either chosen access type should be available to ALL customers, at least extended access to all with contractors/business owners continuing to receive 24hr access but as a type of business ownership bonus for choosing to store with UHaul. The access issue is kind of a big deal to me as my wife and I started a family owned business venture specializing in Lawn care/Winter Maintenance. It's off to a rough start but our operating hrs are an 'On Call 24Hrs', 'You Make The Call and We'll Be There!'.. Unfortunately the business is unregistered with BBB...but policy is policy. Anyway great service great staff and highly recommended. Thanks UHaul Fairway!

Don V. | Expérience générale |
Évaluation :

Our experience continues to be great, anytime we've required a truck or storage for short period, they have been friendly and very helpful. We wouldn't go anywhere else. Great friendly service, no question!

Marion B. | Expérience générale |
Évaluation :

This location is terrific in every aspect of service from storage rental to vehicles and accessories for moving. The staff is very knowledgeable and very helpful. I would definitely use their services again if the need should arise. I highly recommend this Uhaul location.

Charmaine M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew V. | Expérience générale |
Évaluation :

Most annoying survey ever!

KATE M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Christine B. | Premières impressions |
Évaluation :

Each time I visited the store for moving supplies the staff were friendly and helpful. I was always helped quickly and it really was appreciated especially as we moved during the coronavirus outbreak.

Andrew f. | Expérience générale |
Évaluation :

I rented a unit for 6 months at U-Haul, from November to May. My belongings were stored safely in a clean and safe environment. Staff was very accommodating and friendly especially the store manager Brandee. If I need storage in future I would definately consider U-Haul to be one of my 1st choices.

Shawn J. | Expérience générale |
Évaluation :

Clean, easily accessible facility; friendly, helpful staff; and varied, affordable storage solutions.

William B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

liz p. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Spyros C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Tim D. | Expérience générale |
Évaluation :

Great crew at the location. Very helpful. Went out of their way.

Andrew N. | Expérience générale |
Évaluation :

Thanks for your hard work at a difficult time.

geoffrey b. | Premières impressions |
Évaluation :

Great friendly staff! Appreciate all their help👌

Chelsea W. | Expérience générale |
Évaluation :

Some staff were quite rude each time we saw them at the facility. Most were nice and helpful. The staff that helped me today were excellent.

Jennifer R. | Premières impressions |
Évaluation :

The prices seem a bit high. But everything else was great

Jessica S. | Expérience générale |
Évaluation :

They fix anything you have a problem with.

Jordan S. | Expérience générale |
Évaluation :

Online booking was especially helpful.

randy p. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Armando A. | Expérience générale |
Évaluation :

Good👍

april r. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

earl h. | Expérience générale |
Évaluation :

My experience with U-Haul Fairway was all good except for twice they got my e-mail address wrong. I was notified by my server that it was wrong. Everything else was handled well and I certainly would recommend Fairway Road to people. They had all the services I needed.

Katherine S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Leng T. | Premières impressions |
Évaluation :

Very friendly managers, would recommend!

Allan K. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Christian S. | Expérience générale |
Évaluation :

Would go there again no problem

Maira F. | Premières impressions |
Évaluation :

Unfortunately when I reached there was no light working in my Unit and it took almost two extra hrs since they had to work in cellphone light. And I was charged 250$ extra. I called cus. service but

Michael E. | Online Move In |
Évaluation :

Much easier than would have expected and the free lock was a big win.

randy p. | Premières impressions |
Évaluation :

Very good service fast and reliable.

Angela T. | Premières impressions |
Évaluation :

Very friendly staff... no complaints. Everything went well! Thanks.

tom g. | Expérience générale |
Évaluation :

Ok

hugh m. | Expérience générale |
Évaluation :

Poorly treated during a family crisis. All U Haul wanted was to tack on late fees. Not a good way to treat customers. I had no plans on cancelling, but treatment forced me

John M. | Expérience générale |
Évaluation :

We have used U-Haul in various cities and have always been pleased with the facilities and the level of service.

mark r. | Expérience générale |
Évaluation :

Would use them again

Susan H. | Expérience générale |
Évaluation :

The service provided when organizing my needs was excellent.

Tom F. | Expérience générale |
Évaluation :

The trucks I had requested were not in the truck

Insaf J. | Premières impressions |
Évaluation :

Very friendly staff and the best rates.

Kelly T. | Premières impressions |
Évaluation :

Thank you.

Linda G. | Expérience générale |
Évaluation :

no comment

pamela r. | Expérience générale |
Évaluation :

Had my storage locker for 6 months, staff was friendly and Manager Brandii was great. Only thing to change is I was never able to access my account online to pay always had to go to the facility.

Karar S. | Premières impressions |
Évaluation :

Great people

Wayne M. | Expérience générale |
Évaluation :

Thank you so much for providing a storage area for us. We certainly are appreciative for your expertise and professionalism. W McGill

Susan H. | Premières impressions |
Évaluation :

I had wonderful service, even when I made an error in my booking. The move for my mothers belongings after she had died, went smoothly due to the support provided by the staff member Jen.

Andreas A. | Premières impressions |
Évaluation :

Staff were helpful and both the return of the trailer and loading into the storage unit were easy. No complaints at all.

nicolin p. | Expérience générale |
Évaluation :

Yippee.

Kely B. | Expérience générale |
Évaluation :

Great service!

Shiva G. | Premières impressions |
Évaluation :

The employee helped me for everything She was very polite and was ready to help every time

melody p. | Expérience générale |
Évaluation :

Great storage unit

Cavashna S. | Expérience générale |
Évaluation :

Terrible

David P. | Premières impressions |
Évaluation :

Very friendly staff. Efficient. Good service. In and out quickly. What else would I ask for?

Larsen l. | Premières impressions |
Évaluation :

Too thumbs up!

Andria B. | Expérience générale |
Évaluation :

Not impressed

ROBERT S. | Expérience générale |
Évaluation :

Unfortunately I had 2 breakins to my work trailer. First time several appliances were taken, 2nd time the trailer was empty so no items were taken.

Basman K. | Expérience générale |
Évaluation :

I already spoke to uhaul head office customer service regarding the issue that I experienced with doughter of owner of the location (according to her as she said they own it and she was given attitud

david W. | Expérience générale |
Évaluation :

Easy access, safe and secure facility.

stephanie v. | Expérience générale |
Évaluation :

Great experience

kevar h. | Expérience générale |
Évaluation :

Friendly staff, well maintained facility and very convenient.

Dianne V. | Expérience générale |
Évaluation :

Excellent service! Easy to book and get everything stored in the unit.

Chirag P. | Expérience générale |
Évaluation :

Great Staff, Service and facility nice, clean and security entrance.

Celine B. | Premières impressions |
Évaluation :

Fast, friendly and knowledgeable service.

Krystal M. | Expérience générale |
Évaluation :

The only thing that I would have liked to have different would be an actual light in the unit if I came in after hours I could not see what I was looking for unless I brought a flashlight.

Dennis D. | Expérience générale |
Évaluation :

Enjoyed having my car and things stored here, clean facility and amazing staff. always welcoming and knowledgeable

Karen S. | Expérience générale |
Évaluation :

the hallway was well-lit, our locker had a light bulb, however it didn't work. We accessed our locker in daylight hours, so it was not an issue, but it would have been nice to have a working light

marlin r. | Expérience générale |
Évaluation :

This is our second experience with your location, and as previous, staff was friendly and accommodating. Thank you

rudy g. | Expérience générale |
Évaluation :

I will never use uhaul again

EMIL G. | Premières impressions |
Évaluation :

Sales representative has tried to change me after I’ve got a free month offer. Apply an additional payment such as lock or insurance.

Michaela P. | Expérience générale |
Évaluation :

There was a massive pile of ice in front of the door that wasn’t cleared away for over a week. We almost fell a few times loading the unit. Otherwise it was a clean, well maintained unit.

KRISZTINA T. | Expérience générale |
Évaluation :

Was always treated by friendly efficient staff. VERY CLEAN building and premises.... would recommend this place to anyone anytime. Very well managed

jeff r. | Expérience générale |
Évaluation :

Very professional and courteous experience.

Jessie v. | Premières impressions |
Évaluation :

Everyone I spoke with was kind and helpful. They offer all packing needs from boxes to dollies, and blankets If you want a great moving experience, I recommend using uhaul for all your moving needs!!

wilma d. | Expérience générale |
Évaluation :

I was very pleased with the unit. The staff was very helpful and met all our needs. We no longer needed the unit, thus the reason for moving out of the unit. I would definitely recommend you.

Ryan S. | Expérience générale |
Évaluation :

Jason and Brandee always offer top notch service.

dan w. | Expérience générale |
Évaluation :

One Way Truck rental from Ottawa to Kitchener with some storage at the Kitchener end, great service start to finish, great rates. thanks Dan

Pascal D. | Premières impressions |
Évaluation :

positive experience, staff were very helpful

mark l. | Expérience générale |
Évaluation :

The facilities and staff were great. I would definitely use uhaul again.

Agata P. | Expérience générale |
Évaluation :

Thank you!

Eric F. | Expérience générale |
Évaluation :

This facility has served me quite well and I will definitely consider using them again when I need moving or storage solutions

Andre L. | Expérience générale |
Évaluation :

Great

aron k. | Expérience générale |
Évaluation :

Very great service.

marlin r. | Premières impressions |
Évaluation :

The service was excellent, the storage unit easily accessed and the truck a pleasure to drive. Thank you

Paula B. | Premières impressions |
Évaluation :

The staff was friendly. when we arrived in site last evening to unload stuff into our unit, the entry card they gave us did not work. on-site staff were very helpful and fixed the problem after hours

Paula B. | Premières impressions |
Évaluation :

The clerk was polite and helpful. Did it take long to get paperwork done.

john s. | Expérience générale |
Évaluation :

Excellent in all respects. Would highly recommend.

angeline g. | Expérience générale |
Évaluation :

I was treated really well there, people so very helpful!! Thanks for everything you did for me there!! God bless, angeline

Amanda H. | Expérience générale |
Évaluation :

Very accommodating!

NICK W. | Expérience générale |
Évaluation :

The facility is well maintained.

SHAREE M. | Expérience générale |
Évaluation :

Even though I always have money in my account, I was constantly charged late fees and recieved emails and calls saying I was past due. I was told this due to the new "computer system"

Richard W. | Réservation |
Évaluation :

Lock up was clean and ready. Staff were friendly and efficient

Valerie G. | Expérience générale |
Évaluation :

It would be more consumer friendly if you offered a 1/2 month rental. My end of month was the 26th and I moved out on the 3rd. In hindsight, I should have left my lock on until Nov 25th.

David M. | Expérience générale |
Évaluation :

A 10×10 is really 9×9 1/2. My card was not set up properly and had no access before 8 am.

Peter G. | Réservation |
Évaluation :

great place for storage

matt c. | Expérience générale |
Évaluation :

Good storage, great customer service. A little pricey tho, and had a little problem with a payment not processing properly. Would have been a system glitch. Other than that it was worth it.

Michael G. | Expérience générale |
Évaluation :

I was out of town for a funeral and the store manager was able to waive the next months rent since I was a few days late. Huge thank you to her (Kitchener Fairview location)

Alexander A. | Réservation |
Évaluation :

I had no problems and everything went smoothly!

Denise A. | Expérience générale |
Évaluation :

The staff were friendly and professional.

khalil A. | Expérience générale |
Évaluation :

Storage unit had no lighting hours were terrible locks were rusting and could not open storage for almost half hour

Nicoleta L. | Expérience générale |
Évaluation :

The cleanest and secure storages location on Fairway Rd I ever rent. The staff is very friendly and helpful I strongly recommend to everyone this location Nicole

rob m. | Réservation |
Évaluation :

I highly recommend U Haul for all your moving they really treat you with respect and U Haul really care about there Customer Thanks Again Rob M

MELANIE B. | Réservation |
Évaluation :

Great service.. much appreciated!

Linda L. | Réservation |
Évaluation :

Good service, but the storage is a little hard to access through a hallway. Overall nice place.

Yuanpei G. | Réservation |
Évaluation :

Friendly and helpful staff, made my dreadful long-distance moving less unpleasant :)

Elvis L. | Expérience générale |
Évaluation :

Unit suggestions are misleading, you are forced to buy a lock that will never be used again.

Claire P. | Expérience générale |
Évaluation :

Staff very helpful.

JOHN S. | Expérience générale |
Évaluation :

We appreciated the great service we got from your establishment. Everyone was curtious and helpful. As well, the bathroom was kept very clean. Thank you. John

james a. | Réservation |
Évaluation :

The customer Representatives took care of me and my needs quickly and very friendly I was very pleased

Gini K. | Expérience générale |
Évaluation :

I was extremely satisfied with my experience at U-Haul (Fairway Road). One thing I wish they had was more parking spaces for the store itself. It's very tight quarters.

NORMA A. | Expérience générale |
Évaluation :

The facilities are well kept and well attended. The Only negative Is they raise the cost of the rental every eight months and that is onerous.

MICHAEL B. | Expérience générale |
Évaluation :

No complaints

Stephen Y. | Expérience générale |
Évaluation :

Excellent service

Bill O. | Expérience générale |
Évaluation :

good place. no problems

Graham A. | Expérience générale |
Évaluation :

No issues or concerns with our storage unit.

Mark L. | Expérience générale |
Évaluation :

Dis not like the way the staff treated myself and family

AMY M. | Expérience générale |
Évaluation :

Last year we attempted automatic withdrawal, issue was never resolved, $15 fees i was charged 3 times were not refunded. Perhaps a system update for banking customers and follow ups are a suggestion.

mary n. | Expérience générale |
Évaluation :

We had no problems in the 1 1/2 yrs. we had the locker. Certainly will recommend your Facility to others. Thanks. Mary Neely.

Alex B. | Expérience générale |
Évaluation :

The general managers were nothing but friendly, helpful, and very accommodating. Great people.

EMILY L. | Expérience générale |
Évaluation :

Excellent clean and secure storage with very friendly staff!

COLETA P. | Expérience générale |
Évaluation :

Great facility! Would and will highly recommend!

Martin B. | Expérience générale |
Évaluation :

All went well. Thank you.

Tony B. | Expérience générale |
Évaluation :

The staff was very informative, quick, and friendly (even though i was short and always in a rush). Facility was good, but mostly appreciated the great customer service! kudos :D

Elizabeth W. | Expérience générale |
Évaluation :

Very pricey. Hard to justify the price just to store stuff.

Non reviews have been submitted for this location.

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