Customer Reviews for U-Haul Moving & Storage at Fairway Rd

8 222 évaluations

555 Fairway Rd S   Kitchener, ON N2C1X4
(Entrance located between StarBucks and Wendell Motors, cross streets east of Wilson Avenue)

(519) 893-2222

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(519) 893-2222

555 Fairway Rd S
Kitchener, ON N2C1X4
(Entrance located between StarBucks and Wendell Motors, cross streets east of Wilson Avenue)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trysha W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy L 
Évaluation :
4

When I picked up the truck I should not have to have other customers junk in it! Not even a walk around the vehicle with the customer that is picking it up! Very unsatisfied

Octavio A 
Évaluation :
5

Initially when I called , I scheduled the pick Up location for Kitchener, when I followed up the next day, which I'm glad I did, because the representative had scheduled my pick up location for WINDOR. I have NO IDEA how this miscommunication came about . I specified Kitchener in the conversation several times. I . When all was saaid & done after requesting Charles St. Kitchener location, I ended up having to find my way to Fairway location instead. But after all that choas the move went smoothly.

Reed B 
Évaluation :
3

The after hours check in was a little difficult

Dawn L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Galen F 
Évaluation :
5

Good excellent

Ermis Z 
Évaluation :
1

No parking for customers I had a hitch receiver that was down the attendant told me that my hitch ball was too low and that they don't have hitch balls and that they don't have tools to change my ball around so it was on the high side of my receiver, wait a minute I am being told that uhaul a trailer rental business doesn't have tools to change a tow ball to be a higher level. I have to leave go to Canadian tire to change this ball around come back wait in line again for him to come out and serve me. I had wasted almost 2 hours from the time I arrived there to the time I actually left with my trailer. Not good customer service.

Glenn F 
Évaluation :
5

Pick up and drop-off were both straightforward. A great uhaul experience.

Raymond M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOSHAZ S  |  Expérience générale 
Évaluation :
1

you charged me $30 for fuel when i have a receipt showing i put fuel in it 10 minutes before returning it 1 hour early. $115 to rent a truck for 3 hours when you advertise $19.99. total rip off and i want the fuel money back

Duane H 
Évaluation :
5

Great friendly service.

Scott S 
Évaluation :
5

U-Haul is always top company. I just have one comment. When I use the application, I always have to sign in and it never remembers my username. It would be nice that I can access the application faster. By the way, on this trip I used a dolly and some wraps. I was not asked to take a picture of that when I returned the truck.

DIETER B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl W  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Norman W 
Évaluation :
5

Confirm with customer that a deposit is required before any transaction is started...

elizabeth S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yeny L 
Évaluation :
3

I came at the location and there was a line up. I waited but needed to go so I left the key and went back. I was charged for the second day which is totally unfair.

Salman S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yuya C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dhruv D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn W 
Évaluation :
3

I booked a storage unit online based on your size recommendation. I booked a 5x10. Got a 5x8 and had to get another unit installed of it all My stuff. Your web site said it was big enough for a 2 bedroom apartment. Not even close So now I have to find someone to unload the small one and put it in the big one so I don't have to pay for 2 units. I have a broken foot and immobile and has everyone arranged for the 28th. This is not acceptable and I'm very disappointed

Philip F 
Évaluation :
3

Any normal person working a 9-5 job who can't take time off would not be happy with the hours. I was trying my best to work around my office hours and closing at 7pm made that very difficult I ended up having to pay for an extra day for the U-Haul I rented because we couldn't get to Kitchener on time the day before. So do what you will (or not) with that information.

MELISSA M  |  Premières impressions 
Évaluation :
5

Nice clean facility. Easy to navigate through the secured compound

SHAYNE C  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chira c 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID W 
Évaluation :
3

Customer service at the front was extremely poor. They did not guide properly. It seems they do not have much information. However. the person near the gate (storage) who loaded the blanket and Dolley was nice and had provided some valuable tips for using the truck ramp for loading and unloading.

Muhammad J 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Neel G 
Évaluation :
5

The app never works for checking in after hours and could use some work. This location is very well run and organized.

Jeritt H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RIM B 
Évaluation :
2

It would be nice to have an employee on site until 6 p.m. because some seniors don't know how to go online to access the app. Lucky there were some young people there to help us. Then after moving all day my husband's phone died so we couldn't finish taking pics. We were very disappointed!

John B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Flavio A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diogo d 
Évaluation :
5

Branded A was fantastic. Expeditious, personable and professional. She is an excellent representative. Merci.

douglas w 
Évaluation :
3

Unfortunately your staff tried to charge me double the kms that I drove.

Michael C 
Évaluation :
5

All good

Luigi G 
Évaluation :
5

It was great to use you guys

Brian N 
Évaluation :
2

U haul has terrible service. I booked a 26' truck almost a month before my moving date. Only to be told, at almost the last moment, that you only have a 15' truck. After posting on social media how poor your service is, I received many comments that the same thing happened to many people. It is outrageous that U-Haul feels they have the right to do this and leave the customers hanging. Hopefully I will never need to rent a truck again but if I do, it won't be U-Haul

Julio R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jagnoor s 
Évaluation :
5

keep up great services

Grace K 
Évaluation :
5

Trailer was in good shape will rent again

Peter F 
Évaluation :
3

The air conditioning did not work in the truck, very disappointed. Long check in.

stephen b 
Évaluation :
5

Nice staff...convenient location

Linda M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon v 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barb D  |  Expérience générale 
Évaluation :
5

I like everything you guys are doing now- the check-in and check-out process were both speedy and efficient. Vehicles are well maintained and we had no issues.

Helene C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F 
Évaluation :
5

The air conditioner in the truck wasn't working and the day I rented it was a super hot day . The motor was making a big noise after I drove over 80

Kenia C 
Évaluation :
1

To enhance the service, it's essential to greet customers with a smile and show genuine appreciation for their business. Unfortunately, my recent experience was far from welcoming. Upon entering, I saw two young people behind the counter. The man was on the phone with another customer, and the woman, who offered to assist me, did so without a smile or any kind words. Her demeanor suggested she had just been in a confrontation. She didn't make eye contact and spoke in a very low, almost uninterested tone, which made it difficult for me to hear her, given my hearing and mobility disabilities. After she checked my license (I had already completed the online pre-check), she handed me a key and a vague sketch indicating the vehicle's location. I was completely disoriented by the map and couldn't decipher where I was supposed to go. When she noticed my confusion, she offered to bring the truck, but her tone felt condescending, as if she was saying, "If you can't figure it out, I'll do it for you, old man." Feeling embarrassed, I declined and walked to the truck on my own. No one accompanied me to inspect the vehicle, and no one was available to answer any questions. I discovered several dents, paint issues, and misalignments on the truck's body, took pictures, and returned to the office to report these issues. A different man was there, and when I informed him of my findings, he dismissively said, "That's what pictures are for." I hadn't been advised to take pictures beforehand, and his attitude suggested it was a given. I had to repeat my question and ask him to walk with me, but he refused and said you have the pictures and the proof you need! When I returned the truck three hours later, I met someone at the door, asked if I was returning a vehicle, took the keys without a word, and walked away. I was left confused about the process and had to ask if there was anything else I needed to do or any documentation I should receive. He simply said no and walked away without any courteous remarks like "thank you" or "have a nice day." This experience left me feeling undervalued and frustrated by the rudeness and lack of assistance from the staff.

Karim F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

inez f  |  Expérience générale 
Évaluation :
5

Great location.Excellent staff.

RAYMOND L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MAREZK M 
Évaluation :
5

Merci

Marcel C 
Évaluation :
5

Very friendly and accommodating at this location

ROBERT K 
Évaluation :
4

My truck I rented was so dirty

malinda G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mridul S 
Évaluation :
5

The only suggestion I might have is concerning the location of the customer service desks. As someone of a shorter stature, it wasn't immediately clear to me where to find the rental agents as I could not see over some of the displays. However, the staff were quick to greet anyone who walked in the door with a welcoming 'hello' so I simply headed in the direction of the voices.

carolyn w 
Évaluation :
5

Great location

Preston W 
Évaluation :
2

The van was amazing. The location is really hard to work with. The payment machine was experiencing constant "errors". If I didn't trust UHaul overall I'd suspect they were skimming my PIN because of how many times they had to make me enter it. Then they overcharged me and it took over an hour to fix it! I still have to receipt or explanation for the amount I was eventually charged. They are understaffed and have to serve several customers at once to keep up. It would be really hard to work there and I feel for the employees.

Aaron K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

terry p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell U  |  Expérience générale 
Évaluation :
5

The employees were amazing. But Honestly, you don't pay me to inspect your vehicles and do the work you should be paying your employees a living wage to do.

Wendy I 
Évaluation :
1

Great professional efficient

omar c 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard G 
Évaluation :
5

overall very satisfied with the service from your company.

Frank P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K 
Évaluation :
5

Friendly service from Team Members at the desks it felt rushed and robotic.

Smruti S 
Évaluation :
5

Keep up the good work.

SALMAN Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F 
Évaluation :
3

In person they don't have availablity anytime but I have booked same day for same place online and they have full availability with verities..I faced same issue third time for same location.

Jaimin M 
Évaluation :
5

Prompt service, I was there before 7am and in no time I was out and returned the vehicle in good time. Thank you for your service

Charles N 
Évaluation :
5

It's was a quick easy process! I was very impressed!

Gerald B  |  Expérience générale 
Évaluation :
1

Overpriced, constant raising prices, cheap lock THEY SOLDME broke and they made me pay for it, the late fees are exorbitant and the emails regarding it are harassing

Vanessa B  |  Expérience générale 
Évaluation :
4

The driver's side mirror kept moving. I would adjust it and it would go back to the same position again. I think it needs to be tightened. It also sounded like the engine was running kind of rough. Sounded very loud when excelerating.

Sabine P 
Évaluation :
5

Very helpful staff unfortunately I was unable to get a refund for boxes returned but otherwise great

Mark K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mauricio G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCO R 
Évaluation :
1

When I arrived at the location 10 minutes before my reservation time (which I booked one month in advance), I was directed from one person to the next, to the next, to the next for assistance, and then was finally sent inside to the main desk, where I waited 25 minutes for someone to help me. After that, I picked up my truck only to take it home, and find that the dollies and blankets I ordered and paid for were all missing. This was a crappy experience overall.

Christina N 
Évaluation :
4

Poor location for customers to leave a vehicle especially if it's just for a few hours use . Staff are very helpful and accommodating

Michael B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riddhesh D  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kushal J 
Évaluation :
5

When returning trailer after hours. I think that Uhaul should provide a trailer hitch lock. Especially since the signage for returning equipment says that the customer is responsible for stolen or damaged trailers.

Mike H 
Évaluation :
1

I booked a 15 “ and they rent that out to someone else i had to go with bigger option more expensive because I had no other option

Frogh S 
Évaluation :
3

Rien

rAJTHILAK S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrea R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rishi P 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Satpal S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SLAVEN N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell U  |  Premières impressions 
Évaluation :
1

The cost is way too high. In less then 2 years my fees went from approximately $120 to $160 I found a cheaper storage for the same size at $120

DARLENE I  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hasibullah A 
Évaluation :
1

I rented a U-Haul from Fairway in Kitchener. When I returned it, the gas level was low, and one of their representatives advised me to fill the gas myself, as their charge would be $33. I went to a gas station and filled up for $30. Despite this, they still charged me an extra $33 for fuel. They refused to acknowledge that I had filled the gas. It feels like I was scammed by U-Haul Fairway.

Rithin R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shawn E 
Évaluation :
5

We emptied the storage unit May 7th and was very disappointed to learn that the rent is not prorated and that we had to pay for the entire month of May. Consequently we did not close our account with you until May 28th. Also, a 12 % increase in the monthly storage fee was too much. I understand a cost of living increase, but this far exceeded that.

David T  |  Expérience générale 
Évaluation :
4

Things went very smoothly

Donald R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill S 
Évaluation :
5

No one was at drop site for one way drop off. Had to phone U-Haul to let them know I dropped off my trailer.

JAMES C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann G 
Évaluation :
3

Tell the manager or supervisor who was working that day to stop berating his coworker when he was just doing his job.Was kind of nasty.

JEFF K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ingrid S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE C 
Évaluation :
5

It is very nice and good service Thank you

Seifu T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karamjeet S 
Évaluation :
1

please adjust my total payment as i put 10 dollar gas in the vehihcel and your employee charged me full gas

kamal g 
Évaluation :
3

Yes and No to friendly staff over the past 4 years. Recently much better. The lighting has inconsistencies, if you don't move out into the corridor often enough. No lighting inside the unit can be tough when everything you own is packed in there. Admin incorrectly input my CC payment therefore my card was rejected. I was charged a phenomenal extra fee for it and 6 threatening letters. Each year they increase your cost of rental. (A lot) No refund if you move out a week early.

norma m  |  Expérience générale 
Évaluation :
5

Helpful and kind assistant

Balazs K 
Évaluation :
5

Thanks

Gary H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S 
Évaluation :
1

It started off well, staff friendly and helpful, however it was pouring today and my furniture got wet and I may have to replace one of my mattresses. When I spoke with someone she said oh yeah I've heard from other customers that it leaks!!! We told her we found damage to the roof in the back corner of the truck. When she inspected the truck to confirm for the manager it seemed like they were teying to blame me for the damage. I showed another employee pictures of how the truck was loaded to confirm nothing I had could had done the damage to the truck. I told them I had pictures of the water pooling in the back area if they needed to see it they declined. The rep got off the phone with the manager and said sorry all I can offer is a $50 voucher towards your next Uhaul rental!!! That is a slap in the face, I have property damage for a defective truck that your company was aware of and didn't warn me let alone let it be used by other customers!! Absolutely disgusting resolution to a big problem and the kicker is you guys were sending that truck out to another customer for 5pm, I bet that customer wasn't warned either!!! Just appalled at the lack of care to find a suitable solution today. Definitely would not recommend this company again.

Daniel R 
Évaluation :
5

Very nice manager, helpful and patient

Johan H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

megan v  |  Expérience générale 
Évaluation :
5

I have appreciated the help and service provided by u-Haul to store items for several years. Excellent location, excellent service, easy to find carts as needed and so clean! Thank you team!

Emily B  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nkenge E  |  Expérience générale 
Évaluation :
3

I chose another option better for my needs but I appreciate your offer and feedback !

Laura G  |  Expérience générale 
Évaluation :
5

We one day were having a difficult entering through the swip in and one of the staff came and assisted us. The information they gave us helped us with future entries. Also, one time we were denied access with our card and a staff member was leaving as the office was closing. This staff member stayed late to assist us to help us with entry. The staff went above and beyond to assist us!

CAROL S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian F  |  Expérience générale 
Évaluation :
5

Best service I would have asked for. Thank you!

Alexandra Z  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole w  |  Expérience générale 
Évaluation :
2

I feel the measley $30 that I was charged for failling to pay the monthly rental fee was unacceptable. The staff got my email address wrong so I didn't receive the notice for payment due. I assumed when I move out they would tell me how much I owe them, I would pay the bill and done deal. I knew it would be less than three months in two storage units but I didn't know until I had bought a house and had a place to move into. I received notices for pre-lien action that made me feel like a criminal. Very poor business policy. I am not impressed. Marlin

MARLIN B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio K  |  Expérience générale 
Évaluation :
5

I have dealt with Brandee for almost 3 years and she has been nothing but amazing to me and my family the whole time! I would recommend this Specific facility to anyone who asked for moving or storage!!

JOSHUA P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad B  |  Expérience générale 
Évaluation :
2

When paying online it automatically checks the "pre-authorization payment" button and once resulted in an NSF and a bank fee of $45.00. I feel this is not only sneaky but unethical.

Thera F  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Harry M  |  Expérience générale 
Évaluation :
5

I rented a storage for one month. It was very easy to get that. Staff is always friendly, knowledgeable, and professional. Zero complaints, I forget my move in date but the girl over the phone helped me in pleasant manner. Thank you for your services.

Bharat B  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serge R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dhrumil C  |  Expérience générale 
Évaluation :
5

I have amazing expirence with this location and the staff. They were very nice and helpful. Merci!

Milanka B  |  Expérience générale 
Évaluation :
5

very nice good

GURWINDER s  |  Expérience générale 
Évaluation :
5

I didn't encounter any problems. It was very easy & everything went well!

THOMASINA F  |  Expérience générale 
Évaluation :
3

I would have given a higher rate, but the unit we rented was having issues with water getting in from above, causing small sections of the ceiling to peal off. This is not a deal breaker because it could be repaired and cleaned up. Would I rent storage here again? Yes, not a problem. The staff here are excellent to work with. The maintenance person just needs to fix up that unit.

William D  |  Expérience générale 
Évaluation :
4

My only complaint is during the winter months there is always a patch of ice in front of entrance doors to the storage units. This is a dangerous amount of ice that needs to be managed better before someone gets seriously injured. It seemed to me that this ice accumulation is made worse by drainage from the roof of the building that drains in front of doorways as this was a problem for every entrance. It was so bad that whenever I needed to go to my unit during the winter months I would bring salt to spread out before trying to enter the building to avoid falling again because of the ice. I did say something to an employee a few years ago but nothing ever changed.

Tamie C  |  Expérience générale 
Évaluation :
1

Online booking was not accurate with location in person,, unit was not as advertised in size and access. Double charged for unit (staff could not reimburse my money)after 3 different attempts at office still no money reimbursement for double charges. Told to come back when manager is there in 3 days Although staff was kind ,friendly and finally claimed to notice problem aswell. They could not explain or rectify problem.

art p  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIROSLAV K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruno H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ETHAN J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khosrow S  |  Expérience générale 
Évaluation :
4

My daughter made the arrangements for me

Donald S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moatasem A  |  Expérience générale 
Évaluation :
4

Everyone was friendly and helpful

Emilie E  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUNIR E  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASINA F  |  Premières impressions 
Évaluation :
5

For greater convenience should be 24/7 access. Some people may have businesses, schedules, emergencies that may require access at any time. Having said that, hours of access were reasonable for the most part.

ROBERT L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac L  |  Expérience générale 
Évaluation :
4

biggest reason for leaving was go to cost.

Genny A  |  Expérience générale 
Évaluation :
3

Staff was rude and they had a lack of communication among themselves.

MANDEEP B  |  Expérience générale 
Évaluation :
5

The staff at this location is always very helpful! Brandee is an amazing manager! Whether it be an issue with a rental, or with a storage unit, she's always gone above & beyond to help me out!

BENEDICT P  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendy K  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stewart C  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary C  |  Expérience générale 
Évaluation :
5

Merci

JANE H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANETTE G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard W  |  Expérience générale 
Évaluation :
4

Efficient, friendly and helpful customer service during the time we had on-site storage.

Chuck T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon E  |  Expérience générale 
Évaluation :
4

El foco de mi storage no funcionaba, de ahi en mas todo exelente.

Victor R  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DILLON R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela J  |  Expérience générale 
Évaluation :
5

The young man who helped me complete my transaction was very patient with all of my questions, and explained everything very clearly.

Diana P  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matt g  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan B  |  Expérience générale 
Évaluation :
4

all was courteous and professional similar to my prior experiences at this location. The only snag moving-in was that the unit was quite dirty and unswept. Upon advising the office the problem was promptly addressed. Thanks

Gregory N  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H  |  Expérience générale 
Évaluation :
5

Awesome experience

Jyothir T  |  Expérience générale 
Évaluation :
1

The facility is clean and great access ect, the staff are amazing however the prices are way too high and even though my stuff should have easily fit into a 5x5 unit the doorway is only 3ft making me have to take the only other accessible outside unit which was a 10x10 at a cost of 200 per month. I use uhaul whenever I need a truck and unfortunately needed a storage unit last minute but at this cost I'll be looking elsewhere for a unit and probably never use you for my truck needs again.

TODD W  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William B  |  Expérience générale 
Évaluation :
5

Awesome guys

Musaab S  |  Expérience générale 
Évaluation :
5

Everything was fabulous! If I needed help, the owners were there to help above and beyond! I would recommend this location to everyone looking for storage or moving!

jovan d  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lester A  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LESLEY B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalie B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GANIT D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yicheng Q  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennese M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana N  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID W  |  Expérience générale 
Évaluation :
5

Staff answered all my questions. Super friendly. Extra convenient. Will definitely recommend!! Thank you!!

JASON B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian D  |  Premières impressions 
Évaluation :
5

stored my items there for years. Never any issues. Great place

John P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ken c  |  Expérience générale 
Évaluation :
5

Thank you so much for your help! The customer service, reliability, communication, etc is exceptional compared to other U-Haul offices I've used in the past. I was making a big move from Vancouver, BC to Kitchener, ON, but was traveling for over a year first, needed to travel back and forth, etc. and needed a safe and secure storage unit. The U-Haul staff here are amazing and always very helpful and accommodating. Once, I forgot my scan key for entrance all the way in Vancouver, BC and they replaced it no issues, no fees! I was so amazed. Moving in and checking out were seamless. Would 100 % use this uhaul again for storage or moving needs.

Emily D  |  Expérience générale 
Évaluation :
5

My favourite people run this location - Kitchener - Fairway Road!

Robert A  |  Expérience générale 
Évaluation :
5

Customer service was excellent. The staff was extremely helpful and knowledgeable.

Susan M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESIREE B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DON B  |  Expérience générale 
Évaluation :
2

Manager was rude. Customer service was unhelpful

Oluwafunlayo A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barb D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David F  |  Premières impressions 
Évaluation :
5

I had a great experience with uhaul

Jane D  |  Expérience générale 
Évaluation :
5

👌👍

Joohyung R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD P  |  Expérience générale 
Évaluation :
2

I reserved a specific sized storage bin and when I got there the said they had none available and had me take a bigger bin for the higher price. They didn't offer me the size I originally wanted when one became available and ended up raising the price on the bigger bin.

Mirella C  |  Expérience générale 
Évaluation :
5

First time user and was very impressed with everything great staff and storage facilities

Ezra c  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESL B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESL B  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allan K  |  Expérience générale 
Évaluation :
5

The guy I spoke with who set everything up was very helpful and well educated regarding storage needs and made the entire process easy to understand and made decisions a breeze! I would highly recommend this facility to anyone who needed to store something in a secure and friendly environment!

Isaac M  |  Premières impressions 
Évaluation :
5

Great place,very convenient,very friendly,I will recommend this facility to everybody,I am beyond satisfied

Adonis C  |  Expérience générale 
Évaluation :
5

Brandi is a great help with any problem,super friendly

steven D  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R  |  Déménagement en ligne 
Évaluation :
5

Thank you for your help. You ALL Rock!!!

lynda j  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMILLE P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

taylor C  |  Premières impressions 
Évaluation :
5

Staff were very friendly in a very fast paced environment

Derrick G  |  Expérience générale 
Évaluation :
3

I made a mistake when I purchased the small unit D46. We have another unit D15(the large unit) My unfortunate husband found a closet instead of a unit and the melting snow rained down on him the whole time while he was unloading. He was soaking wet when he got home. Sorry my poor husband that I didn't check the closet for size and safety of pouring water off the roof.!

Michael R  |  Premières impressions 
Évaluation :
2

The person who lives on the property is a drunk who is rude and totally unprofessional. It's insane that at 10pm when I'm moving around things too bring new iteams the following day that I'm approached by an intoxicated male who was unimaginable rude and proceeded too reactive my card .. I then had too wait weeks as a penalty for being in my unit after hours too receive a new card!! I pay for the unit, and I get too he treated like a child and penalized?!? This is a shame too the uhaul company I'd NEVER recommend this place too anyone!!

Holly D  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vito C  |  Expérience générale 
Évaluation :
4

The only minor problem was that I sent an email to say that our unit was empty but it was not read soon enough before the next month charge was processed. The problem was resolved quickly!

wendy h  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin C  |  Déménagement en ligne 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christabel F  |  Expérience générale 
Évaluation :
5

Out of all locations we have used in Ontario and Saskatchewan, this location is by far the best!!! The facilities are well kept and the staff are amazing

Kelly L  |  Expérience générale 
Évaluation :
4

The lady who is in charge at Fairway, Brandee? is very good at her job and I would hire her wthout a resume based on what I've seen. She is very good wth customers and staff alike, knows her stuff and was accomodating wth me on 2 occasions in particular when she wouldn't have had to be--so that is always greatly appreciated. She is a consumate professional to be sure! The staff are good, some better than others, have been well trainedt and are, for the most part, patient and pleasant. The only reason I left was cost.

Shannon R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela P  |  Expérience générale 
Évaluation :