Customer Reviews for U-Haul Moving & Storage at Fairway Rd

6 229 évaluations

555 Fairway Rd S   Kitchener, ON N2C1X4
(Entrance located between StarBucks and Wendell Motors)

(519) 893-2222

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(519) 893-2222

555 Fairway Rd S
Kitchener, ON N2C1X4
(Entrance located between StarBucks and Wendell Motors)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Le client n'a pas laissé de commentaire.

Sabrina Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORYDANIEL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPHD V. 
Évaluation :
5

Excellent customer service. The gentleman that checked me in was outstanding. He was very helpful and helped me get on my way quickly.

COLIN F. 
Évaluation :
4

The cost of price per km/mi is high ...

REINHART B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

VIVEK K. 
Évaluation :
5

It's the best uhaul location ov ever seen or been at all the staff were great here and helped me with all my needs pick up was easy and getting me to upload my owen license to the contract was cool and easy to do so they didn't even have to touch it you know with covid and all it was great couldn't ask for a better experience 😀 great job to the staff and I'm sure with the great service here you will conquer the market for rentals and supplies and they also have a huge storage area and it nice and clean inside and out with all the snow we've had and you can still get to your unit unlike the competitors in the area I've seen fantastic will always come here

JASON A. 
Évaluation :
5

The person who assisted me was at the Fairway location was Liam. He was professional and personable and the type of person who displayed excellent customer service, making the whole process enjoyable.

Eric O.  |  Premières impressions 
Évaluation :
5

Everything is so well organized and keep up the good work. Staff is extremely knowledgeable and friendly too.

JASMEET S. 
Évaluation :
5

Thanks for extending our rental due to inclement weather...your helpfulness and flexibility made a huge difference and alleviated so much stress.

FERNANDO R. 
Évaluation :
5

Merci

John C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREWW G. 
Évaluation :
1

Poor service Poor communication Manager was rude in emails No help with the website Payed hundreds in overage charges Account was in the wrong name and they refused to change it. Asked for an outside unit and they gave me an interior one on the second floor. I would never recommend using UHaul- especially the Fairway location

kathleen t.  |  Premières impressions 
Évaluation :
5

Always use this location and they are always awesome and vehicles clean and in great shape.

JO-ANNE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODOLFO JRALIBUD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNFRANCIS R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sandra N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H H. 
Évaluation :
5

The people at this location were exceedingly friendly and helpful. I was pleasantly surprised. Bravo!

DAVID G B. 
Évaluation :
5

Super customer service and simple checking in and out.

AFNAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLUWAFEMIA D.  |  Premières impressions 
Évaluation :
3

The gas tank should have been full when I received the van. since it wasn't, I was not able to put in the right amount of gas when returning the van.

PETER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JITENDRA J. 
Évaluation :
4

Very costly

MOHPARNEET S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY C B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
1

Better training on how to interact with customers and some g*d d*mn manners being taught would be good as well. Your website needs to clearly start you don't accept prepaid Visa cards which is LEGAL tender so you technically are supposed to accept them. Most people live paycheck to paycheck and don't have much wiggle room in their budgets, especially with this pandemic. I will NEVER use your services again and I'll be sure to tell all my friends and family to NEVER use them again. Maybe your company needs to look at the 6 Ps method. Proper Planning Prevents Piss Poor Performance.

LAURELGLORIA ELL H. 
Évaluation :
1

Firstly, the person was very rude and treated me as I am renting this for free. This location had many 10” truck but they changed my order to 15” and giving me false information that you did order for 15” and when i saw them proof of my booking he said no we are not giving 10” for one way. If you are taking this 10” you have to return it here. And then he said we do not have any. And check the camera of the u-haul of that location, i will never suggest this location to anyone. That person was racist and check how he talked me to.

Dharminkumar S. 
Évaluation :
2

Charged for gas for no reason,already filled before

Paramjeet S. 
Évaluation :
5

Inside of trailer floor was covered in pine needles, which I swept out.

GARYM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theo s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Travis H. 
Évaluation :
1

First of all they should explain everything for the coustmer, because you will see amount of money extra for the service you ask for

MOHAMMEDR D A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES G F. 
Évaluation :
5

I included a furniture dolley in my rental booking but there were none available. Not sure if that meant none at this location or they were all rented out. If none at the location, then the booking software should be updated to not show them as available.

MICHAEL K R. 
Évaluation :
3

Not enough parking for equipment drop off.

MICHAELTIUK-FUNG I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cacie D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALLY H.  |  Expérience générale 
Évaluation :
2

The pickup was atrocious. I did the mobile pickup and I had to run to the back of the lot to verify the truck was there, then come back and get the key. I had to wait several minutes for my verification to come back. I was 35 minutes into my booking before I had the keys in my hand. Also, no parking on-site was very inconvenient. Thankfully the inside uhaul agent gave me an extra 2 hours of rental for no increase in cost which turned out to be a big help. Return was very easy but they were still open so I dealt with a person.

GORDON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL EUGENE M. 
Évaluation :
1

I lived close to this location, that's why I rented from there. When I arrived, I was told I had chosen another location, and they were trying to drive me away, even though my check in had their address. When they finally agreed to give me a vehicle, it was parked very deep into their parking lot and covered with snow. No broom or brush was provided, so I had to clean with my own jacket and hands.

OSCARROLANDO A. 
Évaluation :
4

More parking space at the front. I could all parking spots were full when i was dropping my truck. I had to block the way for two other trucks.

JOSHUA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan L. 
Évaluation :
5

The seated part of the truck was pretty dirty - crumbs and debris everywhere. Especially during covid, this seemed unacceptable to not have it cleaned in between customers.

ADEILAHRUTH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H.  |  Expérience générale 
Évaluation :
5

Edris (spelling?) was very thorough and efficient.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTOAUGUSTO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANASTASIOSG S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONNIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FABRICIO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHMJ D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GABRIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAEEUN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nando D. 
Évaluation :
1

Reserved the truck 4 weeks in advance for 6am on December 17th. Went to location for 6am and couldn't pickup truck. After multiple phone calls I found out the location doesn't do pickups before 7 for that size of a truck. Very poor organization on uhauls part. Wasted 1,25 hours waiting, had 5 people waiting also.

KURTISMURRY RUSS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FUAD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISAA B. 
Évaluation :
5

Thanks

THOMASABUBAKAISE K. 
Évaluation :
5

Fast service, clean car, no issues at all. Thank you for the great service.

Victor I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN B B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sukhvir K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDANMARK F. 
Évaluation :
5

You had what I needed and returning it was easy. Merci.

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESPG R. 
Évaluation :
5

Second experience at Fairway. 5 stars across the board. Great service. Thanks!

TERRENCEMICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilles F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHANPREET S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon B. 
Évaluation :
5

Been 24 hours since I returned the truck and still no final invoice? Speedier delivery of this would be great

STEPHEN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISEANNE M. 
Évaluation :
3

Location is very convenient but enterance or parking is very tight.

SIKANDER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Caroleanne T. 
Évaluation :
1

Tires were bad, I was sliding everywhere. And the steering alignment was off.

Ernesto C. 
Évaluation :
3

The front desk people should be more clear in explaining the terms of extra charges before picking up the equipment. Not charging for this and that while returning.

ANANDRAJ E. 
Évaluation :
3

I was charged and extra day as I only brought the trailer back the next day at 830 am there was an ice storm coming back from Niagara Falls so I missed the 700pm drop off deadline, I think a half day would have been in order not a whole day

MICHAEL M. 
Évaluation :
5

The team at Fairway are terrific everytime I've been there! With winter weather arriving the tires should be winters also. It got a little sketchy when the roads became snowy and icy. Otherwise, the 10' cargo van had plenty of power and handled great when the roads were nice.

DANNY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Minas K. 
Évaluation :
5

nothing

david R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Serra D. 
Évaluation :
5

Keep doing what you are doing - efficient and helpful. Thanks

JOHNS Z. 
Évaluation :
5

There was what looked like coffee spilled all over the cup holder and floor and a few spots on the seats so ot felt dirty and unsanitized- otherwise everything else was good

JONATHANROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra A.  |  Premières impressions 
Évaluation :
2

Picked up the truck with 1/4 tank of gas and drove it 29 miles in total. I was not told by the salesperson that I needed to return the truck with at at least 1/4 tank. Upon return of the the truck I was told there was a $30 fuel surcharge because there was less than 1/4 tank on the truck on top of the $56 they charged me for the gas. And they charged me for a furniture dolly that they did not provide. Would definitely not reccomend this location!

ANDREWW Z. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ALI A. 
Évaluation :
3

Provide on-site parking for customers who are renting trucks and vans. Change your booking site so that you're not trying to upsell customers. I want to rent a truck, not buy boxes, storage, rent blankets and straps, and book help. If I need it, I'll ask. Otherwise, you're wasting my time. Return to the fuel policy of full tank out and full tank in.

DANIEL W. 
Évaluation :
5

Of all the U-Haul facilities in the K-W area this one is our favourite! Easy in and out, friendly staff, plenty of parking for our own vehicle.

RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELP W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Goerge M. 
Évaluation :
5

I've never had a positive experience with uhaul until now. It's definitely the people working at fairway that make the difference.

Jordan B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANELLE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAILJA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark O. 
Évaluation :
5

The app told me I could come by up to an hour early to use the app to sign out my vehicle, so I showed up at 6am for my 7am rental time. However the location didn't open until 7am, so I ended up waiting an hour in the car (it was cold out so I had to run the car). Please update in your app that you may only come up to an hour early If The Location Is Already Open.

PETER W. 
Évaluation :
5

very smooth transaction

karen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDEEPSINGH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERMAINEJAMES B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIE ANN R.  |  Expérience générale 
Évaluation :
3

Blah blah blah

Jason Z.  |  Premières impressions 
Évaluation :
5

Everything was secure, staff was helpful and friendly! It was a great experience!!

DENNISC B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tammy t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUNIBM S.  |  Expérience générale 
Évaluation :
5

Thank You. I await my cheque.

Alan P.  |  Expérience générale 
Évaluation :
1

You need to update your site to say that bigger trucks are not available online. And that you need three references to call when picking up at 7am. It was great waking everyone up. Also you had no trucks in three cities surrounding me so I had to get one an hour away and pay the mileage. Plus the store locked it's doors 20 mins early and the staff looked at me outside like I was stupid. Will not do this again.

Christopher B.  |  Premières impressions 
Évaluation :
1

I wasn't showed the room on moving day. Lock was not removed from storage space. I realized the space was too small for my items getting moved in. I asked for an upgrade but was denied. Staff wasn't at all helpful. I was told to come back the next morning to ask for an upgrade. I was not able to move in on day 1. Did it on day 2. Upgrade took 10 min. To do the next morning. Could have been done the night before.

JORGEF A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua S.  |  Premières impressions 
Évaluation :
1

The staff forgot to unlock my unit after I checked in. I arrived after office hours with my hired 80 dollars per hour living helpers, and we waited for about 1 hour for customer service to pick up my call. The customer service had no way but to tell me to come back the second day. In total, I wasted 3 hours because I cannot get into my storage unit. The 3 hours were completely wasted, and I had to hire them again.

Hongru X.  |  Premières impressions 
Évaluation :
5

Clean and organized show room and trucks readily available. Staff willing to help.

Bruno H.  |  Premières impressions 
Évaluation :
5

Thank you for the kind service. Brandee is certainly professional and helpful. If I had one beef, and it's a small one, sometimes the newer staff is a little slow.

MARC L.  |  Premières impressions 
Évaluation :
5

I've fallen behind on my storage fees through this pandemic the staff has been accommodating throughout the whole situation. The couple who manage the facility are great

Paul C.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff

JANIS M.  |  Premières impressions 
Évaluation :
5

Galaxy is very helpful and pleasant person to work with. Explained the process and got us processed for our storage unit proficiently.

Mike J.  |  Premières impressions 
Évaluation :
4

I paid for the extra insurance thank God. But I was unaware there was a 150$ deductible.

JOANNEM P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine C.  |  Online Move In 
Évaluation :
4

My biggest issue is when I tried to call a local U Haul number and I got diverted to a US customer service agent who apparently did not have access to my account so I get put on hold indefinitely while they try and reach the local number. Seems circuitous, time consuming and inefficient. But the person that I've dealt with via email [Brandee] was wonderful.

Grace L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna L.  |  Premières impressions 
Évaluation :
5

Desk staff were friendly and helpful. Very pleasant experience.

Amy S.  |  Premières impressions 
Évaluation :
3

My overall experience with the staff and the facility was good. The staff were very helpful and accommodating in resolving my issues with the storage unit I rented. However the unit I had rented, I am not pleased with. The framing and the drywall are coming apart. With minimum effort, I would be able to enter the adjacent storage unit. The door to the unit I had rented was difficult to open and close. I had to exert a high level of effort just to get into the unit and to close the the unit. The door track is bent and the door looks beat up.

Christopher N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E.  |  Premières impressions 
Évaluation :
5

You guys work with your customers. Pleasant and kind.

Sabrina S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria s.  |  Premières impressions 
Évaluation :
5

The location manager helped me She is great

Shiva G.  |  Premières impressions 
Évaluation :
4

I appreciated the service. Pros- Easy account set up, friendly staff, and great prices. Cons- Need more camera surveillance throughout the compound, extended and 24hr access only for registered business owners/contractors. Either chosen access type should be available to ALL customers, at least extended access to all with contractors/business owners continuing to receive 24hr access but as a type of business ownership bonus for choosing to store with UHaul. The access issue is kind of a big deal to me as my wife and I started a family owned business venture specializing in Lawn care/Winter Maintenance. It's off to a rough start but our operating hrs are an 'On Call 24Hrs', 'You Make The Call and We'll Be There!'.. Unfortunately the business is unregistered with BBB...but policy is policy. Anyway great service great staff and highly recommended. Thanks UHaul Fairway!

Aaron N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

liz p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allan K.  |  Premières impressions 
Évaluation :
1

Unfortunately when I reached there was no light working in my Unit and it took almost two extra hrs since they had to work in cellphone light. And I was charged 250$ extra. I called cus. service but

Maira F.  |  Premières impressions 
Évaluation :
4

Very friendly staff... no complaints. Everything went well! Merci.

Angela T.  |  Premières impressions 
Évaluation :
5

Very friendly staff and the best rates.

Insaf J.  |  Premières impressions 
Évaluation :
5

Too thumbs up!

Larsen l.  |  Premières impressions 
Évaluation :
5

Fast, friendly and knowledgeable service.

Celine B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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