Évaluations des clients U-Haul Moving & Storage at Falcon Field

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Falcon Field

Cote générale :

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Monique C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ronald D. | Expérience générale |
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the office should be in the same complex as the storage units.

David C.
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While the unmanned share program sounds great in concept, mobile check-in did not work for pick up or return. Luck had it that an employee was leaving the storage unit and was able to help with pick up. But there was nobody to help upon return and phone calls led to automated messaging and an unacceptable wait time. It got to the point where I just took pictures of the trucks and mileage and left. Definitely need to work out the kinks.

Monica B.
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Le client n'a pas laissé de commentaire.

Ethan K. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Tyler S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Rayne D. | Expérience générale |
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This storage unit was so easy to rent, online information and payment from afar made it so easy. Well lit and clean but mostly SAFE! I would use this climate controled storage in the Falcon Field area with U-Haul again in a heartbeat!!!

Grant B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Stephanie B. | Premières impressions |
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When arrived at office for paperwork, the door was locked, and no sign was on door as to why office was closed. Person yelled from behind fence that there was an emergency at another location and that they would be back in "a few minutes" I asked what few minutes meant. He replied an hour and a half, (which would be 30 minutes before their listed closing time). I had to leave and tell my moving co that they would be longer. I came back an hour later,nervous about the time, and was told the computers were down, and they had to give me a loaner pad lock, since they were out. I was told to come back the next day, after four, for the paperwork and a real lock. The attendant stated he would give me an extra month free for the inconvenience. So I did come back the next day after four, the locks were still not in, he gave me another loaner lock. I had to remind him that I needed my copies of the paperwork, and he acted frustrated that he had to print them out. When I asked him about the extra month free, he told me that since I had another unit, that I didn't qualify for that, but he gave me the internet promo of the free month (which was what I was lead to believe when I placed the online reservation, and he stated "extra month"). When I questioned that, he became agitated and mumbled something about talking to his manager. I thanked him regardless, and left. I am still waiting for a real lock, and have to call them to save a trip to see if they received their shipment.

Annette S. | Expérience générale |
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:)

Wendy B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Zachary W. | Expérience générale |
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Every employee I worked with was super helpful. When I had forgotten to set up automatic payments, someone called me from U Haul to notify me before I missed a payment, and helped me set it up over the phone. If I need storage again in the future I'll definitely just go back to U Haul.

michael h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Sean E. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Randy S. | Premières impressions |
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You should be going over the NON 24 hour access with new storage users. We were under the impression it was 24/7 then while there it shut down on us at 10pm. Now we still have items in our truck that our due back in the morning and we're unable to extend it. So now what?

Jennifer M. | Premières impressions |
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Was not expecting to have to go a couple more miles north of the check in. And then the double card reader is a bit odd. But the staff explained it prior.

Ronald D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Chad W.
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Make the online check out easier.

Betty B. | Premières impressions |
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Wouldn't go anywhere else

HELEN W J. | Expérience générale |
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The office/checkin is not at this storage location. U-Haul needs to advise customers to avoid the costly problem I had!!! I had used “Moving Help” to unload my 26’ truck. Therefore, I had to pay them while I drove to another location to checkin and get keys....not good! The facility is new, clean, and secure!!!

Gregory M. | Premières impressions |
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Best and most convenient experience at a storage facility we've ever had!

Gayle H. | Premières impressions |
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All staff have been absolutely wonderful, but would particularly like to thank Liam for his help and suggestions.

Eryn W. | Premières impressions |
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The people in this location was awesome. Went above and beyond the whole time. I love this place....

Steve B. | Expérience générale |
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Over all good .... but I didn't know that by taking my lock off of the unit ... that you (UHAUL) would automatically close / cancel my storage unit. I was only gone for less than two days. I had planned to continue to use the unit but I guess not now.... Even though I took my stuff out of storage, I had not planned on canceling it. I guess I forgot our policy or maybe I never read about it, or maybe you never told me. Either way... I am out and account has been closed.

Manuel A. | Premières impressions |
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Le client n'a pas laissé de commentaire.

DENNIS I. | Expérience générale |
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Ann and the Team were awesome...They were attentive, able to resolve concerns quickly and efficiently, and above all flexible with start dates due to an interstate move.

Pedro T. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Deborah M. | Online Move In |
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The initial instructions DO NOT tell you to proceed to the “office “ location which is NOT at the facility I chose...spoke with Corporate 3 times before the last customer service agent advised me to go to office off site...horrible communication on u-hauls side

Chris B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Marguerite C. | Premières impressions |
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Ann, the General manager, was courteous, well-informed, patient and showed exemplary customer service skills. I was extremely impressed by how well she knew her job and with how much ease she performed her duties. She explained the process with great attention to detail and honestly showed through her fantastic customer service how much of an asset she is to the Uhaul company. I hope she is acknowledged for her outstanding skills often because she is truly tremendous. Thank you!

Bruce R. | Expérience générale |
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We still have another storage facility with UHaul At Leisure World and could not be happier. The best part of using UHaul is the staff. Very nice, very helpful.

Amy S. | Expérience générale |
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The storage facility was very clean and we loved the temperature control. The staff at the office was very helpful. Thank you for a great experience!!

Cathy S. | Expérience générale |
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Ann the manager was awesome!

mick Arizona Motorcycle Safety D. | Premières impressions |
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Good communication and professional

Deedee A. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jane S. | Expérience générale |
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It would have been nice if they kept their cart in the facility when I needed. Per worker, they couldn't locate the carts due to missing out of place.

Jasmine N. | Premières impressions |
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It’s really nice that you guys offer a cart to load your stuff on and that you have a dumper I didn’t use the dumper but it’s nice that it is there in case you need it

Nora E. | Premières impressions |
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The only problem I had was not being informed where I needed to go on move in day it was a different location. And I reserved a specific size unit but again wasn't informed they didnt have it so now I have two units side by side at least. Just some miss communication or lack of.

Samantha W. | Premières impressions |
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I don't feel they need 2 contacts plus myself. I'm not comfortable voluntarily giving out personal information of other people. I would give a much higher rating except for that fact.

Amber E. | Expérience générale |
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Amber at the customer service office was great. She answered all my questions over the phone before I booked a unit. She was also there when I came in person to get the lock and was very nice, helpful, and overall great! Thanks again.

Amber E. | Premières impressions |
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Amber at the customer service office was extremely helpful over the phone when I had questions and a few days later when I came to sign paperwork. People like her are why I would continue to use and recommend your storage over others. Kudos and thank you!

William S. | Expérience générale |
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Made a major move and Uhaul made it as easy as possible! The Facility and staff were wonderful even with the COVID 19 all over! Thanks again!

Dennis S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Nathan T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jeff J. | Expérience générale |
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Very nice and easy to deal with. The staff was awesome.

BusterHerman M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Amelia J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Delona b. | Premières impressions |
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Le client n'a pas laissé de commentaire.

michael h. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Shawn D. | Premières impressions |
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Liam was awesome!!

Sean E. | Premières impressions |
Évaluation :

First off my keycard didn't work to open the door to access my unit. I was issued a code which just happen to be the same code that someone else had chose in the same building. So then had to use a new number that I to remember that and write down so I don't forget. Then the lock I purchased didn't work in the cylinder and I had to call for help for the 2nd time to have the uhaul representative come down to my storage unit which is 3 miles away to bring me another lock so I could secure my belongings happen. It was very inconvenient and I wish this situation doesn't happen to other customers. After this situation, I will not rent another storage unit from uhaul again.

Alexander M. | Premières impressions |
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Super easy experience, and EXTREMELY clear and friendly customer service! Nice facility with secure access and moving carts to borrow.

David M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

kim h. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Christina M. | Premières impressions |
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We weren’t able to access our unit (the very first time going to it) today due to both elevators being broken, and no access to stairs. Staff was very helpful, but limited in resources and maintenance staff due to COVID-19. Manager will be updating us with elevator repair hopefully by tomorrow! She is lovely on the phone, and very understanding.

Daniel R. | Online Move In |
Évaluation :

Check in code did not work. Called office who forwarded me to customer service who told me the code was correct and they weren’t sure why it did not work but I needed to talk to the office. Fortunately an on-site employee came by and gave us a temp code after verifying our info. Original code still does not work. On the bright side, the facility itself is very clean and convenient...once we got in.

Regina M. | Expérience générale |
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Wonderful establishment! State of the art!

Dale M. | Premières impressions |
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Staff excellent

Roscoe S. | Online Move In |
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Le client n'a pas laissé de commentaire.

Jakeline C. | Expérience générale |
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When I first made the reservation for my storage unit I was not given the green key to open the lock that Uhaul has on there initially. I still had to purchase the lock that Uhaul requires on their units but I was not told that there would be a green lock on the unit that needed to be opened by a staff member. I arrived to the storage facility with a Uhaul truck full of my possessions and no way of getting into my unit. I drove miles back to the facility that had the main office and even though office hours were not over, the person that was supposed to be there was gone. I was extremely frustrated and angry and I had to find other means of storage since the truck rental was due the next morning.

Jakeline C. | Premières impressions |
Évaluation :

When I went to my storage unit for the first time I was not given the initial key to open the lock that Uhaul puts on their units. As a result I was not able to open the unit. I had to purchased the lock Uhaul required on the units when I made the reservation but I was not told that there would be a lock on there already. I travelled back to the main office miles away to ask if someone could open my unit and the front desk person was already gone before office hours were over that day. My frustration was very high at this point because I had the Uhaul truck full with my possessions and no way to get into my storage unit. The truck was due the next morning so I had to resort to other means to store my possessions.

ALLISON N. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Sean P. | Expérience générale |
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The facility was nice and clean, convenient and easy to use. There's a lot of security, and the staff was extremely friendly. I definitely recommend U-Haul storage.

Joel A. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Patricia b. | Premières impressions |
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Richie was very helpful both on the phone and in person. Very pleasant personality

Anthony W. | Online Move In |
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Move-in was extremely easy and convenient. Ann is the best manager UHaul has

Nancy F. | Premières impressions |
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Do not like that you allow homeless people to "live" in their units! Hooded man at falcon waiting for a drug deal.

Non reviews have been submitted for this location.

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