This storage unit was so easy to rent, online information and payment from afar made it so easy. Well lit and clean but mostly SAFE! I would use this climate controled storage in the Falcon Field area with U-Haul again in a heartbeat!!!

When arrived at office for paperwork, the door was locked, and no sign was on door as to why office was closed. Person yelled from behind fence that there was an emergency at another location and that they would be back in "a few minutes" I asked what few minutes meant. He replied an hour and a half, (which would be 30 minutes before their listed closing time). I had to leave and tell my moving co that they would be longer. I came back an hour later,nervous about the time, and was told the computers were down, and they had to give me a loaner pad lock, since they were out. I was told to come back the next day, after four, for the paperwork and a real lock. The attendant stated he would give me an extra month free for the inconvenience. So I did come back the next day after four, the locks were still not in, he gave me another loaner lock. I had to remind him that I needed my copies of the paperwork, and he acted frustrated that he had to print them out. When I asked him about the extra month free, he told me that since I had another unit, that I didn't qualify for that, but he gave me the internet promo of the free month (which was what I was lead to believe when I placed the online reservation, and he stated "extra month"). When I questioned that, he became agitated and mumbled something about talking to his manager. I thanked him regardless, and left. I am still waiting for a real lock, and have to call them to save a trip to see if they received their shipment.

:)

Every employee I worked with was super helpful. When I had forgotten to set up automatic payments, someone called me from U Haul to notify me before I missed a payment, and helped me set it up over the phone. If I need storage again in the future I'll definitely just go back to U Haul.

You should be going over the NON 24 hour access with new storage users. We were under the impression it was 24/7 then while there it shut down on us at 10pm. Now we still have items in our truck that our due back in the morning and we're unable to extend it. So now what?

Was not expecting to have to go a couple more miles north of the check in. And then the double card reader is a bit odd. But the staff explained it prior.

Wouldn't go anywhere else

The office/checkin is not at this storage location. U-Haul needs to advise customers to avoid the costly problem I had!!! I had used “Moving Help” to unload my 26’ truck. Therefore, I had to pay them while I drove to another location to checkin and get keys....not good! The facility is new, clean, and secure!!!

Best and most convenient experience at a storage facility we've ever had!

All staff have been absolutely wonderful, but would particularly like to thank Liam for his help and suggestions.

The people in this location was awesome. Went above and beyond the whole time. I love this place....

Over all good .... but I didn't know that by taking my lock off of the unit ... that you (UHAUL) would automatically close / cancel my storage unit. I was only gone for less than two days. I had planned to continue to use the unit but I guess not now.... Even though I took my stuff out of storage, I had not planned on canceling it. I guess I forgot our policy or maybe I never read about it, or maybe you never told me. Either way... I am out and account has been closed.

Ann and the Team were awesome...They were attentive, able to resolve concerns quickly and efficiently, and above all flexible with start dates due to an interstate move.

The initial instructions DO NOT tell you to proceed to the “office “ location which is NOT at the facility I chose...spoke with Corporate 3 times before the last customer service agent advised me to go to office off site...horrible communication on u-hauls side

Ann, the General manager, was courteous, well-informed, patient and showed exemplary customer service skills. I was extremely impressed by how well she knew her job and with how much ease she performed her duties. She explained the process with great attention to detail and honestly showed through her fantastic customer service how much of an asset she is to the Uhaul company. I hope she is acknowledged for her outstanding skills often because she is truly tremendous. Thank you!