Customer Reviews for U-Haul Moving & Storage at Foothill Blvd

Évaluation :

5

Staff should Inspect equipment carefully before renting out, I was inconvenienced and had to turn back to facility due to a pin missing on tow dolly.

Évaluation :

2

The auto transportations should be inspected prior to customers renting it

Évaluation :

3

Not enough staff to do returns.

Évaluation :

4

Nice return process.

Évaluation :

3

Front lobby more employees helping walk in customers sometimes it takes forever to get help just to get to the front of the long line so annoying

Évaluation :

5

Excellent customer service. First time getting a UHAUL made moving easier for us. Thanks Eric keep up the outstanding work

Évaluation :

3

I had got my services only to just arrive and get my rental but I had to wait for another truck due to bad smell, aside I paid over money because they didn't provide the additional tool I need to lift my things. I added a duality and wasn't even in there'. I have photos that it was not in the truck and i got charged for it'.

Évaluation :

4

The AC in the truck didn't work.

Évaluation :

1

Clean the trucks, someone left their period blood and used tampone in the truck, most disgusting and unsanitary thing I've seen.

Évaluation :

1

Costumer service is terrible

Évaluation :

2

I would recommend this location only for the choices and availability of trucks/trailers however my recent rental was for a trailer. The wait time to pick up and drop off was ridiculously long. It took me near an hour each time. To pick up, not all staff was knowledgeable in hitching up, manager had to step in to complete it and it was better but overall it caused frustration.

Évaluation :

1

Associate that check you vehiculo returned, needs to be train. Because the last 2 times I returned my rental I was charged 1200 miles, when I used only 90M the second time they try to charge my for a full thank of gas when it was only a 1/4 tank when I picked it.

Évaluation :

5

light bulb was out in the container. Maybe just check that before truck goes out

Évaluation :

5

Francisco, Tim, and Eric were all very pleasant, polite, professional, and helpful. Thank you very much for their service and help.

Évaluation :

3

Lots of problems truck was at 8:30!available but given to another customer another truck was to arrive at 10:00 didn't arrive until 11:00 by the time it was cleaned and ready it was 12:30 we did the paperwork and found out that truck could not leave the city we reserved a one way called customer service directed us to another uhaul and we're satisfied left 5 hours later Than planed

Évaluation :

3

Need more employees to assist in the morning with the extremely long lines. Service is extremely slow and the computer system sucks. Very disorganized.

Évaluation :

5

My husband and I have not received customer service like that in years. Keep up the great work team at u-haul fontana Irene

Évaluation :

5

Thanks

Évaluation :

1

fuel gage was broken and they did not credit me for the gas i put in truck. cab need to be cleaned too.

Évaluation :

5

Nothing pretty good

Évaluation :

1

The pre contact less check in was non existent. Staff was unprofessional, truck had faulty streering wheel, and the back door wS difficult to close.. very poor experience.

Évaluation :

4

Had to wait a bit longer than expected. But otherwise had good service.

Évaluation :

5

This location and its staff are top-drawer. They are efficient, professional and very personable. I will recommend them to my friends and family members who need to rent equipment.

Évaluation :

5

The guy at the register was super friendly and welcoming. Made me feel comfortable in bringing my business here.

Évaluation :

5

No suggestions. Staff was friendly and professional. I had reserved online, which made it easier.

Évaluation :

5

Aucun

Évaluation :

5

U hual is my fo to when I need to move merchandise

Évaluation :

2

I found the store's assistant manager to be very abrasive and unfriendly. I also witnessed her rigid demeanor when another customer was trying to exchange a defective part. Her customer service discourages future business with U-Haul, rather than encouraging.

Évaluation :

2

it is a disappointment to wait an hour in line alone to pick up a trailer and that there was already a reservation in advance and the check in.

Évaluation :

1

The vehicle had graffiti on it and the paperwork stated it had a full tank of gas when it did not. How did the employees misrepresent that in the initial paperwork ?

Évaluation :

4

Need more employees hired so UHAUL can provide faster service.

Évaluation :

5

Le meilleur service en ville! Made moving easy. Nice roomy trucks. Powerful engine. That was good because had to move up to VICTORVILLE. Thanks U HAUL

Évaluation :

1

I returned the truck same day and got charged for an extra day. I emailed costumer service and I have yet to hear back from anyone.!

Évaluation :

3

I am very disappointed with this specific location because the person who "helped" me when dropping off my truck over charged me $800 dollars plus the amount I initially owed that was $150. On top of that I had to wait more than 3 business days because the Holidays where happening and so I couldn't get my money back asap. It is unacceptable. I couldn't pay my rent on time and all my other bills that where due within that same weekend. Overall Horrible experience!

Évaluation :

4

add a service rep less wait in line

Évaluation :

3

CUSTOMER SERVICE REPRESENTATIVE IGNORED ISSUE OF FAULTY BATTERY THAT CAUSE TRUCK TO STALL AND DELAY FOR CUSTOMER, CHARGED ADDITIONAL FOR GAS.

Évaluation :

5

The process was good and quick. Try to improve on what you are already doing.

Évaluation :

4

I left my flat dolly in the the back of the truck. Will pick up. Overall uhaul help me complete my mission!!! Done & and thank you for your services

Évaluation :

3

It was difficult moving things upstairs instead of having A elevator; in the facility.

Évaluation :

1

The trailer that I reserved in advance and was guaranteed would be available, WAS NOT. I reserved and needed a trailer with ramp, but there was not one available on day of pickup. I was not able to use the trailer they substituted because it didn't have a ramp. This was a waste of travel and moving day.

Évaluation :

3

First of all, it was ridiculous that there was ONLY 1 employee working at the equipment check counter on the 4th of July weekend 臘‍♂️. There were 20 people in line and I waited in line over 45 minutes.

Évaluation :

5

Hire more help thanks

Évaluation :

4

Pleased with my experience at foothill in Fontana. The staff there were helpful. Even tho the call center messed me up 2x and sent me to wrong places that had no availability for storage and promised me a unit there, foothill was able to give me a unit. Only thing is they are very busy here, long line of people but I guess it was because it was the first of the month.

Évaluation :

3

Waiting was ridiculously long. The brakes on the truck did not stop very well. I pumped them to ensure a stop. Also the drive gear shaft toggled between D and 3rd gear. It should be looked at. I told the employee about it hope it didn't fall on deaf ears. Overall service was unsatisfactory. You need more employees to offer better customer service.

Évaluation :

5

👍

Évaluation :

2

Reservation was at 8AM but 20 people were waiting to be helped with no workers available in sight. Did not get my rental until over an hour of my registered time. I even got there early abs arill waited 1,5-2hours

Évaluation :

5

Keep up the good work

Évaluation :

2

The gas tank was empty when I was told it would be 1/8. I was told to hurry up and fill it. I paid to fill it up but got no money back, because it was a little below 1/4. When I told the guy he said that they had been stealing their gas. The people shouldn't pay for that. It's not our fault but it is us who suffer that. Overall, pretty unjust.

Évaluation :

5

Perfect customer service

Évaluation :

5

Great experience at the rental location from young lady that completed the paperwork to the guy that hooked up the trailer. I did not like all of the opt out questions for additional services and equipment when I reserved online.

Évaluation :

5

Everything went well and pretty easy, I would definitely rent again

Évaluation :

3

NO GAS IN TRUCK DIRTY POEPLE AT THE DESK WERE GREAT BUT YOUR RENTINH JUCK

Évaluation :

5

Thank you Debbie and Eric for your exceptional Professional help! Abundant blessings to you ! With deepest appreciation, Mercedes Schoeny

Évaluation :

5

Clean storage

Évaluation :

5

Thank you so much Eric for your help with the Dolly's and helping me get moved in. I am appreciate it.

Évaluation :

4

Great service! Very friendly….

Évaluation :

5

This is uhaul ....and this has met all of what they stand for. The best price, product and service for the community in which we live. Thank you. Proud to be apart of the company.

Évaluation :

5

Thanks

Évaluation :

5

Amazing Amazing experience!!!

Évaluation :

1

WORST EXPERIENCE EVER!! MY UBOX WAS LOST FOR MONTHS AND THEY DIDN'T ACCOMMODATE ME! SOME OF THE EMPLOYEES ARE VERY UNPROFESSIONAL! THEY DONT ANSWER CALLS, CHECK ON RESERVATIONS, CALL CUSTOMERS BACK, UPDATE THEIR SYSTEM! NOT ONLY HAVE I HAD MULTIPLE PROBLEMS, CUSTOMERS COMING IN ALL SAY THE SAME THING! THEY NEED NEW STAFF/MANAGEMENT IMMEDIATELY! I CAN SAY THE GUYS IN THE BACK AND DAVID ALWAYS MAKE EFFORT TO MAKE SURE THE CUSTOMER IS HAPPY! EVERYONE ELSE IN THE FRONT OFFICE GIVES UHAUL FONTANA A VERY BAD REP!!!

Évaluation :

2

Hi I didn't understand why ? He took a picture of my card and then when asked he stated he do that, but when I asked so why are you using it By hand in the computer 樂樂樂樂we do both he said. Explain why no answer. My card to go into the building didn't work. They tried with no idea why. So she tossed by card in the trash. She wanted 6 numbers and I asked for information on how to get in she said * then the six numbers then#. That didn't work . Three times so another client let me use his number to get inside.

Évaluation :

1

I went to rent a storage..and I ask for 10 ,,/9 and I ending up ,5/5 that's was to small I could even..they took my money from cards and they couldnt pay money ,,

Évaluation :

5

Thanks

Évaluation :

1

Accessing storage with furniture is very difficult have to go up 3 flights of stairs with a dolly. Completely inconvenient for any person let alone someone with disabilities or an elder. Cancelled and went to another storage

Évaluation :

4

I'd 5 star however "climate control" temps of "65 to 85" method used, is a bit misleading.

Évaluation :

4

U-Haul's very competitive, perhaps best, prices while not imposing a greedy move-in fee is a refreshing surprise. Getting stuff into my 2nd-floor unit without an elevator was a bit awkward, but I'm a better man --pumping iron-- without the noise, and I likely saved time. The office person forgot to give me a map of the units in the hallways, and there's no arrowed marquee and no unit numbers marked at each of the numerous halls of units and stairways leading to the 2nd-floor halls. The card swipe entry is fickle as it doesn't work on the first few swipes. Alas alack, the facility has only one dolly.

Évaluation :

5

Staff at that time was very friendly and helpful Always willing to help

Évaluation :

3

No elevator, would have never rented if I knew that before hand. But I had no choice on the spot, not even a lift to take only the storage items up to the second level. This should be prompted to the renters attention.

Évaluation :

5

The Staff at Uhaul were knowledgeable and helpful. My space were on second level. Only drawback is no elevators.

Évaluation :

5

Very courteous and acommodating. Professional and friendly.

Évaluation :

5

Great service

Évaluation :

1

The lady who help me there at foothill fontana,she do my paper works for almost 1 and half hours and when I saw the storage that I want to renting my furniture not even fit in that small storage and it’s all the way on top how I’m going to put my big refrigerator,there is a stair..waisting my time that moment...and the lady who’s helping me the line was very long and she’s always talking about her drama take me for ever and I just cancell my reservation cuz the storage was very tiny and I ask first is the fridge and couch fit to that storage she said yes,omg when I saw the storage tiny small,really waste my time

Évaluation :

5

Very clean

Évaluation :

4

Nate helped us through the whole process. He was always helpful, professional and patient,

Évaluation :

5

Great Customer Service

Évaluation :

4

I was very pleased with the service that I had and the well kept facilities

Évaluation :

5

Everything was great, no Complaints.

Évaluation :

1

Unfortunately the storage was not available. Staff offered a storage that was almost double the price so I declined. I reserved the 1st floor $59.99. Staff was nice. However, I feel like they wait until customers arrive and then are forced to modify the reservation in order to make more money. Totally unprofessional. Best Regards, Loyal Customer for years.

Évaluation :

5

Staff is very communicative n answer all questions professionally..

Évaluation :

3

There was never no one in the office. I had to always look for someone to come and attend me.

Évaluation :

5

The staff provided excellent service and was very friendly and helpful.

Évaluation :

3

The only reason I would not recommend this facility to a friend is because they have regular sized doors instead of the garage pull up doors so it was hard to place things . The height of the storage isn't very high. And the hallways to the storage are narrow . I know this is a storage but they have mouse traps inside of the unit which takes a little space and it's a little sketchy because I've never seen traps inside storage could be a good or a bad thing. If you don't have large couches to move in this space would be good for you . Also Miguel knows how to handle difficult customers. I was helped by him initially and he was very pleasant but when I came back I received another girl which was pleasant as well and then was helped by another girl which complicated certain things because they did not relay messages on . I would rather have been helped by one person .

Évaluation :

5

Helped my parents with a storage and was able to close out my account under my name to their name without me being present and no problems. I live in long beach and it would have been a wast of gas.

Évaluation :

5

Everyone so very friendly. Manager is extremely professional and has great customer service. Thanks Diana in Fontana. I' hope I got her names right

Évaluation :

5

The manager Denise I believe her name is at the Fontana uhaul store on foothill and her entire crew were exceptionally nice, courteous and very professional. Great job &wonderful customer service!

Évaluation :

5

My visit to Uhaul center was perfect for me. I was very much impressed with the courtesy that was given by each employee that help me while renting and moving. Merci!

Évaluation :

5

Cool

Évaluation :

5

Very clean

Évaluation :

1

*Spend all day trying to get a truck... *huge line only one person helping in the front desk. * I was assigned one truck and they couldn't find it.. * 15 minutes realize to someone else tuck it.

Évaluation :

5

Great service

Évaluation :

1

Do better

Évaluation :

1

RATS CHEWED UP MY FRENCHER BADILL SEND YOU PICTURE

Évaluation :

1

You won't even let me select the poor rating. I am not Darwin Smith for the 58th time and I'm being harassed. Keep contacting me and I will file harass harassment. How many times do I need to tell you

Évaluation :

1

Not good service at all

Évaluation :

1

Worst customer service ever. No truck available after I reserved it the day before. No such thing as a free month of storage with a one way rental at this location. Lazy attendant too.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

3

You guys need an elevator in that storage or a ramp of some sort. Loading things on a cart to then take them down stairs to another cart is really inefficient. Should be cheaper for the inconvenience.

Évaluation :

5

Picked up my Ubox with out issue. The man who helped attach the trailer was very nice.

Évaluation :

5

Great job no matter what day

Évaluation :

5

Excellent service à la clientèle. The young man who helped us with our unit was more than helpful. Thank you U-Haul.

Évaluation :

4

very helpful staff

Évaluation :

5

Everyone was helpful and courteous!

Évaluation :

5

Easy and nice storage facility!

Évaluation :

3

Customer service not on par with Penske. Being in business/having rented many times with both, this specific UHaul location could stand to have some secret shopping for CS. Cat City UHaul excellent

Évaluation :

5

Pros- The Assistant Manager Francisco was great, he went out of his way to help my mother and I. Great customer service.

Évaluation :

5

Move out was very easy. They checked my unit, it was clean. Turned in my entrance card and was done.

Évaluation :

5

Loved the service great team!

Évaluation :

4

Very accommodating for all my needs, no problems at all!!

Évaluation :

5

The Manager was very helpful