Customer Reviews for U-Haul Moving & Storage at Foothill Blvd

Évaluation :

2

The gas tank was empty when I was told it would be 1/8. I was told to hurry up and fill it. I paid to fill it up but got no money back, because it was a little below 1/4. When I told the guy he said that they had been stealing their gas. The people shouldn't pay for that. It's not our fault but it is us who suffer that. Overall, pretty unjust.

Évaluation :

5

Perfect customer service

Évaluation :

5

Great experience at the rental location from young lady that completed the paperwork to the guy that hooked up the trailer. I did not like all of the opt out questions for additional services and equipment when I reserved online.

Évaluation :

5

Everything went well and pretty easy, I would definitely rent again

Évaluation :

3

NO GAS IN TRUCK DIRTY POEPLE AT THE DESK WERE GREAT BUT YOUR RENTINH JUCK

Évaluation :

3

Upon arrival, there was a long line. There was one employee working the front desk. There should have been an announcement that, if there's a drop off you will be helped by other employees outside. I took it upon myself to walk to the desk to ask, if I needed to stand in this long line, just to return. I had to come back inside, just to get a printed receipt, I have to admit that the one lone employee at the checkout, remained cool, calm and collected.

Évaluation :

5

They did everything right. Maybe a few more employees to help customers , but the customer service was excellent 6/25/22 in the morning, they were very busy but got it all done for all customers..

Évaluation :

4

Je

Évaluation :

4

They do not deliver the van clean inside

Évaluation :

3

When i arrived and went into the office they told me i had to check the truck in outside under the canopy. There wasn't anyone there so i had to go search the property for someone to help me.

Évaluation :

3

Hire more staff

Évaluation :

5

Keep up the good work.Thank you

Évaluation :

5

Maybe have someone that brings the vehicle around for you. Giving keys and pointing to the trucks is not the best way…so yes, that would be nice to have someone find the truck for you and pull it up front.

Évaluation :

1

please review my case file. my truck broke down in Palm Desert on 5/31-it was towed to my house on 6/1 unloaded and picked up on 6/2. you could not locate the truck and today charged my cc for almost 1 000 because this location determined that the truck was 14 days late. crazy. i will never use uhaul again.

Évaluation :

1

Need better management, training your staff better, is crazy to wait more than 1 hr to rent a van

Évaluation :

2

To long of a wait to pick-up and return. This location is understaff. Make sure to do the app pick-up and return when choosing this location.

Évaluation :

1

Had issues with my transportation which caused me to return equipment later than I wanted to. But the situation was out of my control. Only a few hours late, but had to pay for an extra day i didn't have the trailer. Not fair to be charged like that.

Évaluation :

2

Trailer was stolen, looks like the area isn't a good area to have the trailers in the open. I got another trailer thankfully. But did take away on my time to get out to my location.

Évaluation :

4

waiting time for pickup and dropping its not acceptable more de 1 hour

Évaluation :

5

I have never ever picked up a dirty equip and the gentlemen are awesome .

Évaluation :

5

Dont need to improve. Made it to Arizona just fine.

Évaluation :

2

Poor customer service, Also online reservation price was not what I was charged. I was also given a different truck than what was on my account it was a hassle . Your front desk representative doesn't give a good work “appearance “ .

Évaluation :

1

Your Fontana Ca. location was the WORST experience I have ever had. Save for the two great yard workers who bent over backwards to help me. The customer service representative there was and is truly appalling. I will NEVER use U-haul again or recommended them to ANYONE! EVER!

Évaluation :

5

Fontana branch was very professional and made sure that I understood the contact and went over it with me, also they were very nice to us.

Évaluation :

5

Everything went smoothly

Évaluation :

5

El manager muy buena persona,excelente servicio al cliente. El mejor trato ,lo recomiendo.

Évaluation :

5

Ideal professional customer service, thanks again, we will use uhaul's services again in future.

Évaluation :

2

The whole truck rental experience was terrible. Initially booked pick up 10am, 26' truck. When I check morning of pick up, I noticed my pick up time had changed to 2pm. I had to call the 800 number to rebook for 10am. Get to pick up location at 10am, Lady there tells me they can't find truck keys and if I could wait until 3pm. I waited 20-30mins or so to see if they would deliver keys to her. Never happened. I had to call 800 number to pick up truck at foothill. Arrived spent over 40mins in line. Didn't have 26' had to downsize to 20'. Gave me keys that didn't match the contract truck number. Had to wait another 15-20mins so my truck could be found. Truck had just gotten checked in but not cleaned. I had to leave cause was running late so I took it as is. Dirty exterior and some debris in box area. Only had a 1/4 tank of gas. I had to stop at gas station and accidentally filled up the tank. Since I downsized to 20', I had to stuff additional cars to move my stuff in one day. A 26' footer is all I needed. Dropped it off about 70miles in Inglewood with 3/4 tank full. No reimbursement just a thank you from uhaul Inglewood. Arrived at 11am to check in truck but waited another 45mins in line because I needed a storage unit so I could unload some stuff in the truck then check truck in. The customer service agent available didn't know how to process my one month free storage for one way trip and manager was busy. Another agent helped me but the process was awfully slow. Checked in around 1 pm and was charged additional day of rental $58.00. Plus my initial $144 and extra gas $$ on the truck. My overall experience was horrible. Just a nightmare.

Évaluation :

5

I thought the extra rented equipment would already be in the truck not in a separate location. We didn't have a problem but had to go looking for it. I don't know how we would have gotten it if it was before business hours as we originally planned.

Évaluation :

1

I rented a 6 by 12 trailer to pull my golf cart and I also made it clear I needed it to have a drop gate like a ramp so I can drive my golf cart into the back of the trailer. When I got there and pulled in the two workers hooked up the trailer inside it was okay and I drove off period when I went home to load up my golf cart, it was the wrong gate that did not touch the floor and like gave him and I had to go and get ATV ramps which cost me more money

Évaluation :

3

It took 2 hours in line before I was helped with my rental and 15 minutes to process the exterior of my trailer rental was muddy next time I won't rent equipment at the end of the month or holiday weekend thank you.

Évaluation :

1

The location doesn't show up on navigation so it was very hard to direct my family to pick me up and help me drop the truck back off. The truck had the fuel thing underneath open so I drove all the way home with it open and pouring gas on the street. The lock for the trailer was cut and I had to go pick up a new one once all my stuff was loaded. I complained to the manager because I shouldn't be responsible for maintaining their truck and he shrugged me off and said oh well. I would never rent from here again.

Évaluation :

5

It's always a good experience rented from you guys. I normally go around 12pm and the service is easy and quick. Thanks 

Évaluation :

3

No windshield wiper fluid in truck. Gas tank was on 1/4 when picking up, which made us have to stop and get gas before leaving town.

Évaluation :

5

Some how shorten the long process to get truck.

Évaluation :

2

I reserved two furniture dollies the people in front of me and the people behind me also had done them none of us had furniture dollars they were giving us appliance dolly. When I asked the owner or manager why didn't they have more I have plenty well apparently he doesn't the three customers that ordered them could not receive them them so I had to buy two dollars or $40 with the amount of U-Haul that he has on property it makes it so hard to get in and out of the location. They take the driver to the truck and walk away I'm where the keys are for the truck or anything so they have to go back to ask for the keys for the truck where they were in the visor, on one of the tires are under the seat. The cab was not kept clean the inside of the truck itself was unacceptable it was very sticky overall one of the worst experiences with U Haul. Hopefully never have to rent from them again

Évaluation :

4

Computer glitches complicated everything. One of the computer glitches even indicated that my box had been lost and could not be identified. But my original contact in Fontana was above average regarding excellent customer service.

Évaluation :

3

Make sure vehicles are equipped with what customers ask for when making reservation. In my experience reserved a pickup truck with tow hitch and we were informed upon leaving that the hitch would be already on the truck because most of their truck come with it.. and we trusted so we left and a couple miles down when i drove behind my husband i noticed it wasn't on there so had to drive back to get it cause they said they took it off to use it for another truck and i wasn't refunded for those miles i had put in for coming back to get the hitch. The return for after hours was a easy process i loved it.

Évaluation :

1

My experience with U-Haul Fontana has been consistently atrocious. This is my second move using this location (after two years I forgot the lesson I had learned the first time) and though my experiences with other U-Haul branches have been great, I cannot recommend that store to ANYONE who wants their move to go smoothly. For this move: - 3 U-Boxes ordered, but only one was ready on the day of my move. This delayed my move by a day. - Failure to provide any furniture pads with the first U-Box. With a 2-hour line of truck returns in between me and getting more furniture pads, we packed multiple items with cling-wrap and no pads, which were unsurprisingly damaged in transit. - Failure to keep track of the numbers on my U-Boxes, so the store couldn't give me a status. Got one call one day telling me my boxes wouldn't be loaded onto a truck for another week because the Fontana store goofed up on entering the boxes in the system. - The next day I got a notification that my U-Boxes had already arrived 400 miles away. Come to find out the Fontana crew had loaded my boxes onto a truck and forgotten to punch it into the system. Sacramento crew pulled some strings to move my booking so final delivery was only 4 days late. All in all I love the U-Box service, but using the Fontana store got me: - a day of delays resulting in a HUGE amount of unnecessary stress for the week - lost income from lack of a workable office without any time to plan around it - additional expense working around 4 days without a bed to sleep in - waste of my time needing to call back and forth with the corporate office to troubleshoot exactly which parts of my order the Fontana office had messed up.

Évaluation :

1

I did the mobile check out and was ready to pick up my keys. There was line of people out the door, so I walked to the side of the counter and the worker left. There was confusion amongst the customers as too which line was for reservation pick up and regular rentals. Now there was one person working the computer and it took an hour to just finally to get the keys! Never again!

Évaluation :

4

Wait time to pick up truck was alittle long and the truck I reserved and confirmed the night before wasn't actually available however they did upgrade me to a 20 footer and added 40 extra miles onto my reservation for no added charge. Not much help with pre truck check but it wasn't hard to figure out.

Évaluation :

2

I made my reservation on via the app for 7am. Did not get my vehicle till after 8am, due to only 1 person helping customers. I also still had to do the same process as someone who did not make prior reservations.

Évaluation :

1

Need more Staff, 1 hour to take a truck (With reservation and mobile app checkout), trucks are very old and in bad shape

Évaluation :

1

Rude

Évaluation :

1

Rented a truck to move my sons belongings out of my garage and into his own place. When we got there to rent the truck we waited for over an hour. The system the rental system kept being interrupted. I was asked if I wanted to purchase the extra insurance (which I did). The employee hands us the keys and tells us to find the truck. We did. The truck was blocked in and impossible to get out. So we went back to the front asked an employee for assistance and even he couldn't move the truck out. So he went back in to get keys for another truck. it took him an hour to get the keys. we spent over 2 hours there to rent this truck. He brings the keys and promises an extra rental day. We didn't need the extra rental day, as we were going to be finished rather quickly with the move. The plan was to return it that same evening. Unfortunately, there was a storm and it would have to wait until morning. Early in the morning, My son called me as he was walking his dogs he noticed the truck was gone. He called me, and I called the police department and checked local towing companies to make certain that it wasn't just towed. Well, it was stolen. I called Haul immediately, and was told to report it stolen with the local police department, and to call them back with the report number, officers name and badge number. I did so. I asked the customer service representative "what happens next?". She told me that we have to wait until is recovered, that as soon as its recovered Uhaul would contact me and let me know it was recovered and if there was any property in there upon recovery I could come and get it. My son was going to bring his bed frames (2) back to my house and left them in the truck.I asked her what I was responsible for and she said "just the rental". Then she asked if we had the keys to the truck still. I told her I did. She instructed me to bring the key back at my earliest convenience so when the truck is recovered they can assess damage, etc. Well, I explained that I worked nights and told her I would bring the keys on my day off and she said that was fine. I brought the keys into the rental office and explained to the employee what happened. He verified that the report number and the officers information were entered. I then asked him what I would be responsible for, he also told me "just the rental". Well the truck was recovered. No one contacted me to let me know. In fact the way I found out the rental contract was closed was because these folks charged my card $3,470. I immediately called Uhaul customer service, and they filed a complaint form. She told me they charged me for a dolly, blankets, mileage AND tow recovery and tow equipment usage. I didn't rent a dolly or blankets so I have no idea why they charged me for equipment that I didn't not rent, AND there was no dolly or blankets in that truck when it was rented. I also should not be held responsible for the tow charges or tow equipment used in the recovery of their truck. I would most definitely say do not rent from these guys. Pay attention to what they are charging you for !!!!

Évaluation :

5

We have use this location a few times and everyone is always awsome kind and courteous when check in and when we check out please thank everyone for us.

Évaluation :

5

Great customer service by Misti

Évaluation :

5

Thank u

Évaluation :

4

There was mis management in allotting vehicle as keys were not found for first one allotted to me...

Évaluation :

1

I understand this location was having difficulty due to short staff. I waited a long time in line. When I came up to the register I provided my reservation number. We went through the entire process. We drove away with the tow, which was hooked onto our truck by the employee, he took a photo but never mentioned anything about us taking photos. This is the first time ever that I rent something from U-Haul. When we delivered the tow, we were trying to get charged for a chain which was placed incorrectly. The employee when we can back tried to say that we had removed the chain, which we did not. We had no Tim, no knowledgeable and no interest in removing or unhooking the tow. Unfortunately,even though I received a text link to take photos, i didn't know I had to.no one mentioned anything about this link. So i did not know I had to, I did not know there was this link. It was dumb of me but being that this is my first time, I had no idea. Fortunately they did not charge me extra for the change. But I'm reality, this was a horrible first experience. Not only was there an inconvenience, but the chain and the hook from the tow was placed incorrectly which I now understood have been life threatening for us. Also, the wrap that goes around the car' tire that is supposed to hold the car being towed, is almost completely ripped. Had that ripped, my car would have flown off the tow. I understand there are difficulties we all face at work. We try to do the best out of what we have. But putting our life and putting my property in danger, that does have to be a bit more considerable.

Évaluation :

5

Great job

Évaluation :

2

I could not get my keys on time because they were in a lock box that it was impossible to open. My moving trip got delayed one day. I returned the truck at a different location. I was charged an extra day. I only used the truck for 12 hours. Calling customer services is very challenging. Waiting times are very long. I know your company has a monopoly of the moving business but maybe thinking about your customers convenience a bit would be a great business strategy.

Évaluation :

1

Please contact me asap

Évaluation :

5

Thank you Debbie and Eric for your exceptional Professional help! Abundant blessings to you ! With deepest appreciation, Mercedes Schoeny

Évaluation :

5

Clean storage

Évaluation :

5

Thank you so much Eric for your help with the Dolly's and helping me get moved in. I am appreciate it.

Évaluation :

4

Great service! Very friendly….

Évaluation :

5

This is uhaul ....and this has met all of what they stand for. The best price, product and service for the community in which we live. Thank you. Proud to be apart of the company.

Évaluation :

5

Thanks

Évaluation :

5

Amazing Amazing experience!!!

Évaluation :

1

WORST EXPERIENCE EVER!! MY UBOX WAS LOST FOR MONTHS AND THEY DIDN'T ACCOMMODATE ME! SOME OF THE EMPLOYEES ARE VERY UNPROFESSIONAL! THEY DONT ANSWER CALLS, CHECK ON RESERVATIONS, CALL CUSTOMERS BACK, UPDATE THEIR SYSTEM! NOT ONLY HAVE I HAD MULTIPLE PROBLEMS, CUSTOMERS COMING IN ALL SAY THE SAME THING! THEY NEED NEW STAFF/MANAGEMENT IMMEDIATELY! I CAN SAY THE GUYS IN THE BACK AND DAVID ALWAYS MAKE EFFORT TO MAKE SURE THE CUSTOMER IS HAPPY! EVERYONE ELSE IN THE FRONT OFFICE GIVES UHAUL FONTANA A VERY BAD REP!!!

Évaluation :

2

Hi I didn't understand why ? He took a picture of my card and then when asked he stated he do that, but when I asked so why are you using it By hand in the computer 樂樂樂樂we do both he said. Explain why no answer. My card to go into the building didn't work. They tried with no idea why. So she tossed by card in the trash. She wanted 6 numbers and I asked for information on how to get in she said * then the six numbers then#. That didn't work . Three times so another client let me use his number to get inside.

Évaluation :

1

I went to rent a storage..and I ask for 10 ,,/9 and I ending up ,5/5 that's was to small I could even..they took my money from cards and they couldnt pay money ,,

Évaluation :

5

Thanks

Évaluation :

1

Accessing storage with furniture is very difficult have to go up 3 flights of stairs with a dolly. Completely inconvenient for any person let alone someone with disabilities or an elder. Cancelled and went to another storage

Évaluation :

4

I'd 5 star however "climate control" temps of "65 to 85" method used, is a bit misleading.

Évaluation :

4

U-Haul's very competitive, perhaps best, prices while not imposing a greedy move-in fee is a refreshing surprise. Getting stuff into my 2nd-floor unit without an elevator was a bit awkward, but I'm a better man --pumping iron-- without the noise, and I likely saved time. The office person forgot to give me a map of the units in the hallways, and there's no arrowed marquee and no unit numbers marked at each of the numerous halls of units and stairways leading to the 2nd-floor halls. The card swipe entry is fickle as it doesn't work on the first few swipes. Alas alack, the facility has only one dolly.

Évaluation :

5

Staff at that time was very friendly and helpful Always willing to help

Évaluation :

3

No elevator, would have never rented if I knew that before hand. But I had no choice on the spot, not even a lift to take only the storage items up to the second level. This should be prompted to the renters attention.

Évaluation :

5

The Staff at Uhaul were knowledgeable and helpful. My space were on second level. Only drawback is no elevators.

Évaluation :

5

Very courteous and acommodating. Professional and friendly.

Évaluation :

5

Great service

Évaluation :

1

The lady who help me there at foothill fontana,she do my paper works for almost 1 and half hours and when I saw the storage that I want to renting my furniture not even fit in that small storage and it’s all the way on top how I’m going to put my big refrigerator,there is a stair..waisting my time that moment...and the lady who’s helping me the line was very long and she’s always talking about her drama take me for ever and I just cancell my reservation cuz the storage was very tiny and I ask first is the fridge and couch fit to that storage she said yes,omg when I saw the storage tiny small,really waste my time

Évaluation :

5

Very clean

Évaluation :

4

Nate helped us through the whole process. He was always helpful, professional and patient,

Évaluation :

5

Great Customer Service

Évaluation :

4

I was very pleased with the service that I had and the well kept facilities

Évaluation :

5

Everything was great, no Complaints.

Évaluation :

1

Unfortunately the storage was not available. Staff offered a storage that was almost double the price so I declined. I reserved the 1st floor $59.99. Staff was nice. However, I feel like they wait until customers arrive and then are forced to modify the reservation in order to make more money. Totally unprofessional. Best Regards, Loyal Customer for years.

Évaluation :

5

Staff is very communicative n answer all questions professionally..

Évaluation :

3

There was never no one in the office. I had to always look for someone to come and attend me.

Évaluation :

5

The staff provided excellent service and was very friendly and helpful.

Évaluation :

3

The only reason I would not recommend this facility to a friend is because they have regular sized doors instead of the garage pull up doors so it was hard to place things . The height of the storage isn't very high. And the hallways to the storage are narrow . I know this is a storage but they have mouse traps inside of the unit which takes a little space and it's a little sketchy because I've never seen traps inside storage could be a good or a bad thing. If you don't have large couches to move in this space would be good for you . Also Miguel knows how to handle difficult customers. I was helped by him initially and he was very pleasant but when I came back I received another girl which was pleasant as well and then was helped by another girl which complicated certain things because they did not relay messages on . I would rather have been helped by one person .

Évaluation :

5

Helped my parents with a storage and was able to close out my account under my name to their name without me being present and no problems. I live in long beach and it would have been a wast of gas.

Évaluation :

5

Everyone so very friendly. Manager is extremely professional and has great customer service. Thanks Diana in Fontana. I' hope I got her names right

Évaluation :

5

The manager Denise I believe her name is at the Fontana uhaul store on foothill and her entire crew were exceptionally nice, courteous and very professional. Great job &wonderful customer service!

Évaluation :

5

My visit to Uhaul center was perfect for me. I was very much impressed with the courtesy that was given by each employee that help me while renting and moving. Merci!

Évaluation :

5

Cool

Évaluation :

5

Very clean

Évaluation :

1

*Spend all day trying to get a truck... *huge line only one person helping in the front desk. * I was assigned one truck and they couldn't find it.. * 15 minutes realize to someone else tuck it.

Évaluation :

5

Great service

Évaluation :

1

Do better

Évaluation :

1

RATS CHEWED UP MY FRENCHER BADILL SEND YOU PICTURE

Évaluation :

1

You won't even let me select the poor rating. I am not Darwin Smith for the 58th time and I'm being harassed. Keep contacting me and I will file harass harassment. How many times do I need to tell you

Évaluation :

1

Not good service at all

Évaluation :

1

Worst customer service ever. No truck available after I reserved it the day before. No such thing as a free month of storage with a one way rental at this location. Lazy attendant too.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

3

You guys need an elevator in that storage or a ramp of some sort. Loading things on a cart to then take them down stairs to another cart is really inefficient. Should be cheaper for the inconvenience.

Évaluation :

5

Picked up my Ubox with out issue. The man who helped attach the trailer was very nice.

Évaluation :

5

Great job no matter what day

Évaluation :

5

Excellent service à la clientèle. The young man who helped us with our unit was more than helpful. Thank you U-Haul.

Évaluation :

4

very helpful staff

Évaluation :

5

Everyone was helpful and courteous!

Évaluation :

5

Easy and nice storage facility!

Évaluation :

3

Customer service not on par with Penske. Being in business/having rented many times with both, this specific UHaul location could stand to have some secret shopping for CS. Cat City UHaul excellent

Évaluation :

5

Pros- The Assistant Manager Francisco was great, he went out of his way to help my mother and I. Great customer service.

Évaluation :

5

Move out was very easy. They checked my unit, it was clean. Turned in my entrance card and was done.

Évaluation :

5

Loved the service great team!

Évaluation :

4

Very accommodating for all my needs, no problems at all!!

Évaluation :

5

The Manager was very helpful