I often got conflicting instructions from workers. I did the online mobile check in and only needed the keys. Then when I went to retrieve the keys, they said I needed to wait in the line. I waited 35 minutes in the line and when I got to the front, they said I never needed to wait at all, that the guy who sent me to the line was just wrong. When I returned the vehicle, I went inside to return the keys. The same misinformed worker told me check out happens outside. The worker outside then told me check-out happens inside and to head back there. When I told her what the first worker said, she went inside to check and said he was mistaken but she would send someone to help. I waited 15 minutes after I had completed the mobile check-out and no one came for me or the other vehicles queueing to return their UHauls. Eventually, I just asked the second worker where I could drop the keys and she said leave them in the car. I did and left but could have done that 15 minutes sooner if only advised. It all amounted to 50 minutes of entirely unnecessary waiting. I am not a happy customer, no one deserves to have their time wasted.Zuri B.
Trailer Rental & Towing in Fontana, CA at U-Haul Moving & Storage at Foothill Blvd
Pour nous contacter
Fontana, CA 92335
(W of Sierra Av)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
One-Way and In-Town Local Rentals in Fontana, CA 92335
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Miguel provided excellent customer service.LIBRADO A.
Maybe have ball joints hitch so we can mount the trailer that we rent from you or rent them out also for like $5 but so far used you guys 3 times and customer service was greatJIMMY G.
Get the workers sitting in the office, which were several, out to help customers. Had a 1 hour wait to pick up a trailer.THOMAS T.
Extremely rude. I rented a truck and dolly, got to my location only to find that they didn't give me the dolly. I drove back and found that they didn't have anymore available but still charged me. The rep was super rude and told me â€œyou should have lookedâ€. Got my final bill and the guy not only charged me for a dolly but he charged me for two!! Absolute shame that this type of employee is tolerated by a large organization.Tyler S.
We made reservations. The Location only had 1 customer service rep. at the time. Some people were only buying supplies and they also had to wait. Took a little to long to get the trailer. Dropping of was fast.Jose A.
Great serviceLISA T.
Truck I rented was dirty inside and full of rocks and dirt. I tried calling several times to let them know I was going to drop off the truck late because it was going up hill at 40 miles. No one ever picks up the phone. After explaining why the truck was late I was still charged an additional day. I have rented several trucks from this location, not sure why the didn't well maintain this particular truck. Very disappointed, I will be renting another truck at the end of the month and most likely I'll go to another location.Mayra O.
Please hire additional help for the front office. A large group of customers stood in line for 40-45 minutes for assistance. Once we received help, they were kind and professional. Very disappointed with the wait time.MICHAEL G.
only little more personnel to help customers. its a good services and i was happy with the services.Maria G.
Not enough help. Good thing I did my reservation online if not I would of been there at least for an hour or more. They need more staff / help.EDUARDO S.
read the reviews, weed thru the bullshit apply the knowledgeADRIAN A.
The Two young guys who check the trucks back in are Awesome! I informed them of issues i was having with the truck and they were addressed promptly! They have an excellent Attitude towards customers and they seemed to actual enjoy their job! I will definitely recommend this Place to anyone! Oh Yea and Andrew Was cool too! Cowman i thinkMARIO E.
Going to the DMV is much better experience than visiting you Uhaul location. Thanks helping me choose Peneske or any other Rental place.Jose S.
Very easy and convenient.Lenny W.
The person that checked me out has a chip in her shoulder. I noticed it yesterday when I picked up the vehicle and thought it might have been a bad day. But upon my return of the vehicle she was exactly the same. I know it's stressful times but this is a business and customer should be treated with respect. Please have a talk with your personnel. She's a Hispanic young lady and was the only one at the registers around 8:30am. She ignored a question I had for her about a hitch. I had to ask her twice and upon her response she then became silent and did not say anything further.LUIS Z.
Sales rep was perfectBRIDGETTE A.
I had to clean inside of cabin of truck, wiped down with disinfectant and general cleaning of windshield and removal of minor trash from under seatsGERALD A.
Excellent help from a female employee. Nice job! Don't know the name but she wore glasses.RONNY C.
The wait was kind of long after 12noon but other than that it was a great experienceJIMMY G.
Vehicle windshield very dirty...had to stop enroute to clean. Other than that, I was pleased with the experience.ANTHONY A.
When I walked in there was no sales associate to help me. A lined formed and there was no one there for a few minutes. When the sales associate walked in There was no apology for making people wait and when she walked me to see the trailer I wanted she was on her phone. While checking out she was still texting on her phone.JOSE R.
I was extremely upset how it all went down- I booked online/mobile you sent me to Pina furniture on Arrow in Fontana. I got confirmed and said I just needed to get the keys, I went into store, the store owners said they couldn't help me the Uhaul rep was not on site. I was told to go to your foothill location. The CR on site did end up tranferring the reservation to their site instead... SHe came up with a solution and was appreciated, but the experience of the whole rental telling me my car is ready in one location when it wasn't the entire process took 1 hour and 10 minutes from getting to the first site and getting to 2nd location. I had a specific time I was picking up my furniture and I had to cancel and move the time. It really just moved my entire day around. Don't have satellite sites you can't handle and deliver what is promised.MARY H.
A surcharge for gas was assessed but i returned the truck with the same amount of gas as was in it when I picked it up. It was also very inconvenient. I've never picked up a truck that wasn't full. There was less than a quarter tank of gas.TIANA C.
I never received my receipt, so....BREANA J.