Customer Reviews for U-Haul Moving & Storage at Foothill Blvd

Évaluation :

5

The staff was great and attentive, I truly appreciated the wonderful customer service from beginning to end.

Évaluation :

5

All good , great service

Évaluation :

5

Enough said.

Évaluation :

1

Both employees we dealt with were the most rude people I have ever seen in customer service. The person who checked us in would not take my id he made me do it all online while I was standing in front of him. Then he insulted another customer who has special needs and told him that he didn't know what he was talking about. Then the person who set up the trailer was cussing and very rude as well. When we returned the trailer it was different story because the manager was there. We will never rent from this location again due to the rude employees there

Évaluation :

5

Everything was very good thank

Évaluation :

5

Samuel was helpful and quick. Even returning the truck right at closing (7pm) I was still accommodated. Thank you guys for making moving smooth.

Évaluation :

5

Excellent customer services! the guy was friendly, professional and knowledgeable. Give me instruction on how to do the drop off after hours.

Évaluation :

5

Excellent services

Évaluation :

5

Ed was very welcoming and professional. Aaron

Évaluation :

2

Went to this location to pick up a 26' truck, enter the store no one was in store for about 20mins. Got the truck and while driving I notice bad brake pedal feel and left head light was out.

Évaluation :

4

Is ok

Évaluation :

4

tow dolly had oil all over it. could have been presure washed first. also i only needed the trailer for like 28 hours but had to pay for 2 full days. there sould be an hourly rate available.

Évaluation :

5

The return process via the app seemed to be easy, but somehow deleted all the pictures I took and I accidentally cleared the screen before I could finish the return and it would not allow me to finish it.

Évaluation :

5

Excellence Trailer and well used for my transport.

Évaluation :

5

Excellent service

Évaluation :

5

I didn't get the Manager's name but he was a swell guy. Definitely exceeded beyond my expectations. Thanks again U -Haul

Évaluation :

5

Great staff friendly and professional

Évaluation :

5

It’s all good…..

Évaluation :

1

U-Haul rep looked under truck suspecting exhaust leak and said "you should be fine". I believe his name was Eric Ramirez. U-Haul truck battery dies at 9pm. Nothing was left in while loading and unloading. Roadside assistance sent servicer. Provider said battery was completely dead, the catalytic converter had no support as someone had taken bolts off, and exhaust hose was loose, which explained why the truck was so loud and there were fumes in the cab. Battery was replaced and everything else was fixed. The thing is, the U-Haul rep KNEW there was a problem and still gave me the truck coupled with the fact that I had been driving around loading and unloading for 12 hours. Serious safety hazard. If the catalytic converter had broken off, open flames would have caused a much more serious issue. U-Haul needs to ensure they are maintain safe vehicles for people to rent. I also ordered an appliance dolly and was given a regular dolly making my move that much more difficult.

Évaluation :

3

Clerck upfront during drop off, did not register my vehicle. I received a call the next day regarding my drop-off making the situation wired and with the risk that damage could happen to it after the fact.

Évaluation :

1

Had a tire blow out, and left me stranded for 6 hrs until they came to replace trailer

Évaluation :

5

The staff was extremely helpful.

Évaluation :

2

We had an appointment for 9am to have our hitch installed. When our driver arrived, we were told that the installer wouldn't be there until after 11am. We were told that our appointment was not confirmed even though we had a confirmation email and the driver had a copy with him.

Évaluation :

4

Ok

Évaluation :

5

Fender on auto trailer needs repair. The fold down fender was damaged and very hard to return to proper position for transport.

Évaluation :

4

Maybe have at least 2 people helping the customers at the counter in addition to the guy outside. I waited a little more than 30 minutes in line to get service. The one guy at the counter was not only helping 3 people at a time, but he was also answering the phone. On Saturday morning, at leadt two attendants at the counter are needed.

Évaluation :

3

I took my rental with in 24hrs and was charged double I used it for 12 hours. I should not have been charged double…

Évaluation :

2

The truck was dirt and the bed had alot of debree from a drywall trashout, plus the truck reeked of marijuana. Next the return attendant stated that she could charge me a extra for bring back the truck dirty, but was filling generous and wasn't going to charge me this time. I didnt even comment! I did include this on the vehicle check in report that the truck was dirty!

Évaluation :

5

Everything was great

Évaluation :

5

Todos muy amables gracias

Évaluation :

3

When I came in to pick up the trailer I reserved, I told the guy behind the counter that I had an employee discount code from a relative, he called it a VIP or BIP code. I told him my cousin said to give the code "at the beginning of the process" and customer service had told me to give the code at the beginning of checkout when picking up the rental. The guy at the counter however told me that's incorrect, and I need to give the code when I drop off the rental. So I said okay. And when we came back and dropped off the rental, I was not aware that the act of disconnecting the trailer around back where they are stored is considered "checkout". I thought we checked out when coming into the office and coming to the checkout counter. So apparently we "checked out" without knowing it, and then came inside to give the guy the discount code (the person who was at the counter when we picked up the rental was not there when we came back to drop off the rental). This guy said it was supposed to be done at the beginning, and I said Yeah, I know, but the guy who was at the counter in the morning said NO, do it at the end. So while it did take like 15 minutes for the second guy (the one who was there after we dropped off the rental) to work something out, we were still able to get the discount (at least I hope so? Because he wasn't able to give me a printout or anything showing that I was given the discount or refund equivalent to the discount - I'll have to check my bank account in a few days). So my complaint is: I was given the correct information by my cousin AND customer service (via phone) and your employee caused this big hiccup because he insisted on using incorrect procedure. Please train your employees better so people don't run into this issue again. It was frustrating to deal with.

Évaluation :

2

I was told I went over mileage which was never explained to me at the initial pick up location in Whittier. I was told that someone would reach out to me regarding the balance. Wait time was long in store. No one is at blame. I was told my account is "on hold."

Évaluation :

5

I drove from 2 hours away and Miguel installed my hitch without having an appointment on a Sunday. He did it in half the estimated time. He's a life saver because I had to go pick up a motorcycle the same day close by

Évaluation :

1

Not charge me $182 2 rent a $19,98 a day 4 2 days

Évaluation :

2

The biggest problem with this location is dropping off vehicles or trailers overnight can be a pain. Also lack of employees during the check out process means long lines for customer waiting to pick up there equipment

Évaluation :

2

False advertisement on the App. Customers makes reservations on the App and it says skip the line which I wanted to avoid. When I go pick up my rental I still have to stand in line

Évaluation :

5

Counter person was very helpful, considering that the line was long

Évaluation :

5

Very efficient customer w.

Évaluation :

4

Not having trucks start out with a full tank was inconvenient as I had to make a trip to gas station directly after renting the truck.

Évaluation :

2

Your employees need help. One person isn't enough to run the place. Especially when each customer takes 10-20mins. Had an appointment for 9am and didn't get helped for 40 mins when only 2 people were in front of me.

Évaluation :

5

Very good service

Évaluation :

4

Upon returned my equipment the lady who process my receipt over charged me and she told me that I drove 24 miles instead of 4 miles, I was try to tell her it’s 4 miles but she keep looking at me with dirty eyes, and I went to spoke with manger and manager find out I was right, she needs to be well training

Évaluation :

5

They had what I needed not when I needed ot but same day so that was nice. Drop off was easy as well.the guys there were on the mark as far as customer service. No complaints

Évaluation :

5

Don't change anything

Évaluation :

4

The shortcomings of your computer system not only create challenges for your staff but also hinder the overall customer experience. It's crucial for a company like U-Haul to ensure that its technology supports its employees in delivering exceptional service. Addressing these issues could significantly enhance efficiency and customer satisfaction.

Évaluation :

3

Air conditioner turned on but no air came out of the vents. Notified facility when I returned the vehicle. Wasn't to happy about having to drive with the windows down on the freeway after moving just to cool off.

Évaluation :

5

Keep up the good job!

Évaluation :

1

I have been a recurrent customer in this store. Manger Eric was great when I rented the 26' truck. When I returned the truck Miguel treated me worse than an employee is treated. I suposed I came in the wrong way with the truck and walked to the office when Miguel directed me, not asked, but directed "PARK THE TRUCK THE OPOSITE WAY UNDER THE CANOPY" I asked if I could leave the truck where it was, I was late for an appointment. He said "JUST PARK WHERE I TOLD YOU!" I turned the truck around, parked as Miguel requested. I went inside and asked Miguel for his name. Mihguel needs to know that customers should not be treated that way, regardles of his position. I am not his son for him to talk to me that way.

Évaluation :

1

The customer service there are very rude

Évaluation :

5

Keep up the good work!!

Évaluation :

5

Keep up the great customer service.

Évaluation :

5

Muy respetisos con los clients

Évaluation :

3

Overall I was pretty satisfied with the storage. The facility itself was good and my unit was never a problem. The issue I had was feeling comfortable or safe due to the people living inside certain units. I realized there wasn't just a homeless problem around the building, but that there were a few actually living inside storage units. Because of this, I was worried my unit may be broken into, but it wasn't. I NEVER allowed my wife or daughter go to the unit alone because of these people living inside units and having full access to be around at all times.

Évaluation :

5

Was very helpful

Évaluation :

5

Eric was an awesome help!!! I thank him for helping me during a very difficult time. It was a bit out of the way for me but so worth it to work with this crew. Thank you!!!

Évaluation :

5

This is the best place to store your belongings bug and rodent free it’s clean and I’ve used them for years from back in the early 2000 and they are my favorite I highly recommend them for storage and the staff is awesome

Évaluation :

5

Everyone was really nice and helped me out fast

Évaluation :

5

Overall, I am happy but need access of the Storage after 9 PM sometime. Due to our Charity event, want to put the Banners etc in the Storage after events.

Évaluation :

5

The staff went above and beyond to help meet my needs, I'm truly grateful for the service I received during my move and how compassionate they were towards my situation. Thank you!!

Évaluation :

5

Very friendly, very patient. Fantastic, and amazing service.

Évaluation :

2

Would not rent again with you!

Évaluation :

5

I've always chosen Uhaul because of their excellent services If anything goes wrong they fix it. I love the service that is why I keep coming back. Keep up the good work and that's how you keep your customers.

Évaluation :

5

Best price in town and definitely are maintained and cleaned daily. I would give recommendations to this facility to all community and public people. This storage facility has indoor units only and its climate controlled so you will never be too hot or too cold. As for security. The units close when the center closes. Its only open during operating center hours. Thank you u-haul ....

Évaluation :

2

I was booked a 1st level facility I got a second level storage unit, there were roaches in the floor, and rats poop all over the place.

Évaluation :

3

The first time arrived was not as pleasurable but second time around, long waiting lines and there was a dispute with other people in the building.

Évaluation :

5

Great exp. Staff was truly helpful, assisted with all needs necessary for a great move in. Very knowledgeable and courteous. I'm very happy with my decision, in choosing U-Haul for my storage/rental (U-Haul) needs.

Évaluation :

3

Not enough access to the building and storage areas but clean

Évaluation :

5

Everything was excellent, great customer service from office staff, as well as truck maintenance workers. All was great except for the house keeper, she was very rude and made my visit to my storage very uncomfortable. She had very poor customer service.

Évaluation :

3

The price blew up and so we had to move out.

Évaluation :

5

Excellent staff very personable and accommodating. I would refer this particular location to friends and family.

Évaluation :

2

Only reason I have negative words to say about the facility is that when I started hours were to 10 pm & that what I needed well that changed cuz somebody did something. Well why should I have no access privileges especially because I was told I would. I pay my rent expect to receive what I pay for. Thank you! Who do I need to speak to? Please reply back.

Évaluation :

5

Only negative is the he unit is on the second floor! Tough.workout for a 74 year old but I met the challenge

Évaluation :

1

My experience with this facility was the worst experience I have ever had at any business. From the moment I walked in the staff was rude, short, unhelpful and generally did not do their jobs. The first employee I encountered was Sophia. She was extremely rude from the moment we walked in. She refused to give me toilet paper for the bathroom for more than 20 minutes. She also would not tell me what unit my storage facility was or where it was located. She told me to "look at my contract". When I finally found the unit it was locked. After more than an hour of her telling me there was no key and refusing to give any further information another employee named Francisco attempted to find the key. He told Sophia he couldn't find the key and she turned around and said "that sucks". He attempted to use the keys he did find to unlock the unit and when they didn't work he started cursing and stormed off. We waited at the unit for him to come back and he never did. We had to go back to the office and I asked Sophia again if someone could please open the unit and she said "I don't have a key" and walked off. We then found Francisco again and we were told that no one had a key and wouldn't have a key until Monday. After almost two hours we finally cancelled the contract and decided we had no other choice but to try to find another storage facility at almost 7pm on a Saturday night. When we tried to retrieve our belongings from inside the storage area we discovered we were locked out. We had to wait another 20 minutes for someone to come let us in. When I asked for a managers contact info both Sophia and Francisco refused to give me that information. They also both refused to give me their names. As if all of this wasn't bad enough, when we were trying to load our belongings back into the truck another employee by the name of Timothy started video recording my minor children. When asked why he was videotaping my kids he got very aggressive and started threatening my son. He said "you better shut your mouth little boy before I beat your ***" and told him he doesn't care about his job and told my son he got off at 7 and he would fight him. There were many expletives used during this interaction in front of both me and several minor children. Timothy became so aggressive that Francisco had to hold him back from assaulting my son and tried to drag him back inside. He repeatedly fought against Francisco to come back and re-engage the altercation. I have never witnessed such unprofessional and ultimately criminal behavior on the part of employees at any other company in my life. It is my opinion that all three of these employees should be immediately terminated so that no other customer has to go through something like this in the future.

Évaluation :

5

Eric always was very pleasant and helpful in assisting me with making my rental payments and any questions that I had! ❤️Ismenia works very hard (with a smile) in keeping the storage area clean!❤️ Other staff members were I encountered worked as a team with answering any questions or concerns I had! Thank you all!❤️

Évaluation :

5

Misty was beyond helpful and patient with us, she was very knowledgeable and made the whole experience easier with us and from our observation as much can be said about the customers that she helped before us

Évaluation :

5

Overall great experience. Only thing I would change is accessed to my storage 24/7 not ending at 10 pm. But very safe and well lit and clean place. Thanks

Évaluation :

5

I thought that my furniture would be eaten by rats and roaches. After 3 years in storage my furniture was in perfect condition. Not a single roach or rat t3d found in my property.

Évaluation :

5

I’m a happy customer thank you

Évaluation :

5

The office staff is wonderful. In the middle of the most stressfull move to date i came into the Fontana office and the staff member that helped me not only listened to me complain but seemed to genuinely listened ans did all he could to try and make it better.

Évaluation :

3

It was difficult moving things upstairs instead of having A elevator; in the facility.

Évaluation :

5

Thank you Debbie and Eric for your exceptional Professional help! Abundant blessings to you ! With deepest appreciation, Mercedes Schoeny

Évaluation :

5

Clean storage

Évaluation :

5

Thank you so much Eric for your help with the Dolly's and helping me get moved in. I am appreciate it.

Évaluation :

4

Great service! Very friendly….

Évaluation :

5

This is uhaul ....and this has met all of what they stand for. The best price, product and service for the community in which we live. Thank you. Proud to be apart of the company.

Évaluation :

5

Thanks

Évaluation :

5

Amazing Amazing experience!!!

Évaluation :

1

WORST EXPERIENCE EVER!! MY UBOX WAS LOST FOR MONTHS AND THEY DIDN'T ACCOMMODATE ME! SOME OF THE EMPLOYEES ARE VERY UNPROFESSIONAL! THEY DONT ANSWER CALLS, CHECK ON RESERVATIONS, CALL CUSTOMERS BACK, UPDATE THEIR SYSTEM! NOT ONLY HAVE I HAD MULTIPLE PROBLEMS, CUSTOMERS COMING IN ALL SAY THE SAME THING! THEY NEED NEW STAFF/MANAGEMENT IMMEDIATELY! I CAN SAY THE GUYS IN THE BACK AND DAVID ALWAYS MAKE EFFORT TO MAKE SURE THE CUSTOMER IS HAPPY! EVERYONE ELSE IN THE FRONT OFFICE GIVES UHAUL FONTANA A VERY BAD REP!!!

Évaluation :

2

Hi I didn't understand why ? He took a picture of my card and then when asked he stated he do that, but when I asked so why are you using it By hand in the computer 樂樂樂樂we do both he said. Explain why no answer. My card to go into the building didn't work. They tried with no idea why. So she tossed by card in the trash. She wanted 6 numbers and I asked for information on how to get in she said * then the six numbers then#. That didn't work . Three times so another client let me use his number to get inside.

Évaluation :

1

I went to rent a storage..and I ask for 10 ,,/9 and I ending up ,5/5 that's was to small I could even..they took my money from cards and they couldnt pay money ,,

Évaluation :

5

Thanks

Évaluation :

1

Accessing storage with furniture is very difficult have to go up 3 flights of stairs with a dolly. Completely inconvenient for any person let alone someone with disabilities or an elder. Cancelled and went to another storage

Évaluation :

4

I'd 5 star however "climate control" temps of "65 to 85" method used, is a bit misleading.

Évaluation :

4

U-Haul's very competitive, perhaps best, prices while not imposing a greedy move-in fee is a refreshing surprise. Getting stuff into my 2nd-floor unit without an elevator was a bit awkward, but I'm a better man --pumping iron-- without the noise, and I likely saved time. The office person forgot to give me a map of the units in the hallways, and there's no arrowed marquee and no unit numbers marked at each of the numerous halls of units and stairways leading to the 2nd-floor halls. The card swipe entry is fickle as it doesn't work on the first few swipes. Alas alack, the facility has only one dolly.

Évaluation :

5

Staff at that time was very friendly and helpful Always willing to help

Évaluation :

3

No elevator, would have never rented if I knew that before hand. But I had no choice on the spot, not even a lift to take only the storage items up to the second level. This should be prompted to the renters attention.

Évaluation :

5

The Staff at Uhaul were knowledgeable and helpful. My space were on second level. Only drawback is no elevators.

Évaluation :

5

Very courteous and acommodating. Professional and friendly.

Évaluation :

5

Great service

Évaluation :

1

The lady who help me there at foothill fontana,she do my paper works for almost 1 and half hours and when I saw the storage that I want to renting my furniture not even fit in that small storage and it’s all the way on top how I’m going to put my big refrigerator,there is a stair..waisting my time that moment...and the lady who’s helping me the line was very long and she’s always talking about her drama take me for ever and I just cancell my reservation cuz the storage was very tiny and I ask first is the fridge and couch fit to that storage she said yes,omg when I saw the storage tiny small,really waste my time

Évaluation :

5

Very clean

Évaluation :

4

Nate helped us through the whole process. He was always helpful, professional and patient,

Évaluation :

5

Great Customer Service

Évaluation :

4

I was very pleased with the service that I had and the well kept facilities

Évaluation :

5

Everything was great, no Complaints.

Évaluation :

1

Unfortunately the storage was not available. Staff offered a storage that was almost double the price so I declined. I reserved the 1st floor $59.99. Staff was nice. However, I feel like they wait until customers arrive and then are forced to modify the reservation in order to make more money. Totally unprofessional. Best Regards, Loyal Customer for years.

Évaluation :

5

Staff is very communicative n answer all questions professionally..

Évaluation :

3

There was never no one in the office. I had to always look for someone to come and attend me.

Évaluation :

5

The staff provided excellent service and was very friendly and helpful.

Évaluation :

3

The only reason I would not recommend this facility to a friend is because they have regular sized doors instead of the garage pull up doors so it was hard to place things . The height of the storage isn't very high. And the hallways to the storage are narrow . I know this is a storage but they have mouse traps inside of the unit which takes a little space and it's a little sketchy because I've never seen traps inside storage could be a good or a bad thing. If you don't have large couches to move in this space would be good for you . Also Miguel knows how to handle difficult customers. I was helped by him initially and he was very pleasant but when I came back I received another girl which was pleasant as well and then was helped by another girl which complicated certain things because they did not relay messages on . I would rather have been helped by one person .

Évaluation :

5

Helped my parents with a storage and was able to close out my account under my name to their name without me being present and no problems. I live in long beach and it would have been a wast of gas.

Évaluation :

5

Everyone so very friendly. Manager is extremely professional and has great customer service. Thanks Diana in Fontana. I' hope I got her names right

Évaluation :

5

The manager Denise I believe her name is at the Fontana uhaul store on foothill and her entire crew were exceptionally nice, courteous and very professional. Great job &wonderful customer service!

Évaluation :

5

My visit to Uhaul center was perfect for me. I was very much impressed with the courtesy that was given by each employee that help me while renting and moving. Merci!

Évaluation :

5

Cool

Évaluation :

5

Very clean

Évaluation :

1

*Spend all day trying to get a truck... *huge line only one person helping in the front desk. * I was assigned one truck and they couldn't find it.. * 15 minutes realize to someone else tuck it.

Évaluation :

5

Great service

Évaluation :

1

Do better

Évaluation :

1

RATS CHEWED UP MY FRENCHER BADILL SEND YOU PICTURE

Évaluation :

1

You won't even let me select the poor rating. I am not Darwin Smith for the 58th time and I'm being harassed. Keep contacting me and I will file harass harassment. How many times do I need to tell you

Évaluation :

1

Not good service at all

Évaluation :

1

Worst customer service ever. No truck available after I reserved it the day before. No such thing as a free month of storage with a one way rental at this location. Lazy attendant too.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

3

You guys need an elevator in that storage or a ramp of some sort. Loading things on a cart to then take them down stairs to another cart is really inefficient. Should be cheaper for the inconvenience.

Évaluation :

5

Picked up my Ubox with out issue. The man who helped attach the trailer was very nice.

Évaluation :

5

Great job no matter what day

Évaluation :

5

Excellent service à la clientèle. The young man who helped us with our unit was more than helpful. Thank you U-Haul.

Évaluation :

4

very helpful staff

Évaluation :

5

Everyone was helpful and courteous!

Évaluation :

5

Easy and nice storage facility!

Évaluation :

3

Customer service not on par with Penske. Being in business/having rented many times with both, this specific UHaul location could stand to have some secret shopping for CS. Cat City UHaul excellent

Évaluation :

5

Pros- The Assistant Manager Francisco was great, he went out of his way to help my mother and I. Great customer service.

Évaluation :

5

Move out was very easy. They checked my unit, it was clean. Turned in my entrance card and was done.

Évaluation :

5

Loved the service great team!

Évaluation :

4

Very accommodating for all my needs, no problems at all!!

Évaluation :

5

The Manager was very helpful