Customer Reviews for U-Haul Moving & Storage at Foothill Blvd

6716 évaluations

16823 Foothill Bl   Fontana, CA 92335
(W of Sierra Av)

(909) 824-5503

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(909) 824-5503

16823 Foothill Bl
Fontana, CA 92335
(W of Sierra Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Friendly, quick and easy to check-out and check-in.

CLAUDIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTINA U. 
Évaluation :
3

Provide blankets that we didn't receive but got charged for

Renee P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beatriz V. 
Évaluation :
5

Miguel, the assistant manager, is amazing! He is professional, friendly, and funny, but more than this he goes above and beyond what is expected in order to help. I have rented several uhaul trucks at different locations, and this experience by far exceeded them all because Miguel was willing to help find a truck when all odds were against us. Thank you, Miguel! You will have our business in the future, and I will recommend you to all my friends!

KIMBERLY C. 
Évaluation :
4

The pick up process via mobile was a bit confusing, but once figured out it was very quick.

Gene G. 
Évaluation :
1

I was very disappointed with this location. I ordered a furniture dolly in advance but they did not have this in stock for my reservation. All the associate helping me was unfriendly and rude.

ANTONY L. 
Évaluation :
1

I think the Mobil app process for checking in and needs to be improved. There were too many customers waiting to rent and return rentals. My rental experience was ruined because of the inefficiency of the Mobil app and the customer service counter representatives.

Kevin W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Juan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth C. 
Évaluation :
1

Terrible was accused of not returning my vehicle and the Fontana location seems to not have any system in place. Will never use again.

Candice S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saul S. 
Évaluation :
1

Our original pick up location was in Pomona. Truck we reserved was not available and we had to drive an additional 38 miles. In addition, the gas tank was empty (we have pictures of the gas gage). Quite disappointing! This made us late in making two different deliveries today.

Robert D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Destinie T. 
Évaluation :
1

Where do I start! Over 70 minutes to get a 4 hour rental. Confused staff who couldn't figure out where the keys to the truck were. A bizarre link / app that I'm supposed to figure out how to use to confirm the quality of your product which was unexplained I return a truck with more fuel than I received it with and had to convince the staff that 11 miles driven wouldn't consume a quarter tank of fuel. I received it with 3/4 of a tank returned it with 7/8 and was floored to hear that I should have taken a picture of the fuel gauge before I left and logged it on your bizarre app! WTF! Do you have any concept of customer?! Your processes are glacially slow, antiquated and frankly stupid. Won't be back

RONALD H. 
Évaluation :
5

N/a

William G. 
Évaluation :
3

Hire more customer service personnel Long wait times (1 customer service rep, 12 people waiting in line. Rep took 2 phone calls while I was being helped.

DARLENE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chrislynn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Stephen was the best I will always recommend this facility to friends in the area that need storage space

WENDELL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACOB R. 
Évaluation :
5

It had junk in back of the truck when I picked it up

OLIVIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loritta L. 
Évaluation :
5

nothing

SHIRLEY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew L. 
Évaluation :
1

Customer service was horrible up until the very end, where some nice and very helpful gentlemen finally assisted us. His name was Alexander, great working, great customer service, and very helpful. Everyone else was trash and rude

ANGEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Staff is very helpful and friendly

Isabel O. 
Évaluation :
1

Accessing storage with furniture is very difficult have to go up 3 flights of stairs with a dolly. Completely inconvenient for any person let alone someone with disabilities or an elder. Cancelled and went to another storage

DAISY G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY F. 
Évaluation :
5

Great service

JONATHAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOON J. 
Évaluation :
3

The van I rented was clean but a weird smell to it. Customer was ok but credit card machine kept failing.

RONNIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWNTIA B. 
Évaluation :
3

The location only had one employee working the desk. It took a long time because she did not have any help. The line was long. No one came out to help the employee who was working the desk by herself. It was very annoying.

LARRY V. 
Évaluation :
1

Customer service was horrible

CLAUDIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMUNDO D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaye S. 
Évaluation :
3

Customer service is horrible at this location. I won't go into details, but the employees here need additional training in customer service etiquette.

Gary S. 
Évaluation :
5

Rien

Melissa F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank A. 
Évaluation :
2

I checked in via mobile app and they still made me wait on a line that was an hour long, and I had a 4 hour rental, but did not get credited the hour I waited

DSUNTE W. 
Évaluation :
4

I'd 5 star however "climate control" temps of "65 to 85" method used, is a bit misleading.

Ellis S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTURO G. 
Évaluation :
5

Perfect. Thank you

JOEL J. 
Évaluation :
5

Very nice employees

Fernando R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJANDRO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernesto S. 
Évaluation :
5

You guys have wonderful Customer service

Reinaldo V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose G. 
Évaluation :
5

This is the second time I have used this location and Uhaul and it's the second time I have received superb and quick service. Even if there's a line, they do their best to get through quickly! Great prices and always in stock, not like other car rental places where they do the bait and switch. I was going to use another place but they were “out of stock” with a million cars in the back with their logo and trucks I wanted to use but they wouldn't rent it to me even though I had booked it on the reservation. Not uhaul! Same day reservation, well stocked with moving trucks to rent and super easy and fast service. Won't use anyone else. They're great!

denise B. 
Évaluation :
1

I drove 4 hours to get this uhaul. I then was told when I arrived I had to drive 2 hours back to get another one because this uhaul was not available. Also I brought the vehicle I wanted to put in the auto transport to ensure it would fit. They said it would. That night I went to load it, and it didn't fit. Costing me 1 300 $to ship the vehicle.

Manuel P. 
Évaluation :
5

Personnel was polite, friendly. I'm happy

Paul Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN D. 
Évaluation :
5

I had good customer service when doing the rental.And also at the drop off ,it will be my to go spot to rent.Thank you.

MICHELLE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINO C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ramona L. 
Évaluation :
5

The gentleman that signed the van in when I returned it was very professional and thorough. I would refer my friends to this location on his great customer service alone! Virginia T Wright

VIRGINIA W. 
Évaluation :
4

I could not check-in by phone, was asked for two personal references had to supply the name and phone number, WHY. The person checking us in told me if I had a corporate account, I did not have to do this. I informed him that I had one. still ask that we do this

Darcey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
3

no comment, closed when I got there, just minutes after closing

Oscar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
5

Everything was great!

LINDA C. 
Évaluation :
2

The location only had 1 employee to handle the checkout counter. The wait time was unacceptable

Michael C. 
Évaluation :
1

The truck was not cleaned, had to bring it right back once I opened the back.

MANUEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al G. 
Évaluation :
5

I usually use Uhaul 15ft trucks from the Foothill and Sierra Location in the city of Fontana, Erick and Sherri are the best they are very good at what they do excellent customer service and always a pleasure to work with keep in mind I go at least once a week and rent for two days 2 units at a time.

MANUEL R. 
Évaluation :
5

faster in-store wait times.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN G. 
Évaluation :
5

Everyone working there were very helpful

ANIT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
2

The trailer lights kept failing. The staff admitted they didn't have replacement bulbs. This caused the delay to my work that ultimately required my keeping the equipment over night, which costs more.

TINAMARIE L. 
Évaluation :
4

We received excellent Customer Service. I'll definitely make it a point to continue to rent from this location. Overall experience 10.

tommy G. 
Évaluation :
3

Wait time in line too long. Needs at least 3-4 more customer service reps

steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NORMA R. 
Évaluation :
5

Great service and great equipment. Keep up the good work.

Paul G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICARDO E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFRED H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STUART N. 
Évaluation :
4

Great service. Could improve on customer service wait time at pick up. Will rent again.

Geraldine T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERITA M. 
Évaluation :
2

I was charged for things that were not provided. I asked to be contacted about those items being charged (furniture dolly, furniture blankets) but nobody reached out.

SERGIO C. 
Évaluation :
4

U-Haul's very competitive, perhaps best, prices while not imposing a greedy move-in fee is a refreshing surprise. Getting stuff into my 2nd-floor unit without an elevator was a bit awkward, but I'm a better man --pumping iron-- without the noise, and I likely saved time. The office person forgot to give me a map of the units in the hallways, and there's no arrowed marquee and no unit numbers marked at each of the numerous halls of units and stairways leading to the 2nd-floor halls. The card swipe entry is fickle as it doesn't work on the first few swipes. Alas alack, the facility has only one dolly.

David F.  |  Premières impressions 
Évaluation :
4

Have at least a half tank of gas.

JAMES B. 
Évaluation :
1

Hire more people. I stood in line for 2 hours. My appointment was at 9am and I did not get the truck til Approximately 12noon. There was 18 -20 customers in line who had been waiting just as long as me.

MERTHINE T. 
Évaluation :
4

Only place I could find a one way trailer!

SHERI C. 
Évaluation :
1

Send someone from corporate to this location undercover so Uhaul corporate can see how bad the customer service is. And to see how the on site manager turns customers away. Even to call this location, they will put you on hold for a long period of time. That's if they even come back to the call. I went to return the trailer I rented and parked in where the sign says to stop for returning equipment and their was a employee standing their and never came to receive the trailer. I waited for about 13 minutes then I walked to him and told him I wanted to return the trailer and he acted very surprised.

EDWARD L. 
Évaluation :
5

Staff at that time was very friendly and helpful Always willing to help

Gwendolyn T.  |  Premières impressions 
Évaluation :
3

No elevator, would have never rented if I knew that before hand. But I had no choice on the spot, not even a lift to take only the storage items up to the second level. This should be prompted to the renters attention.

Michael F.  |  Premières impressions 
Évaluation :
5

The Staff at Uhaul were knowledgeable and helpful. My space were on second level. Only drawback is no elevators.

Joyce D.  |  Premières impressions 
Évaluation :
5

Very courteous and acommodating. Professional and friendly.

Kim W.  |  Premières impressions 
Évaluation :
5

Great service

Bonnie H.  |  Premières impressions 
Évaluation :
1

The lady who help me there at foothill fontana,she do my paper works for almost 1 and half hours and when I saw the storage that I want to renting my furniture not even fit in that small storage and it’s all the way on top how I’m going to put my big refrigerator,there is a stair..waisting my time that moment...and the lady who’s helping me the line was very long and she’s always talking about her drama take me for ever and I just cancell my reservation cuz the storage was very tiny and I ask first is the fridge and couch fit to that storage she said yes,omg when I saw the storage tiny small,really waste my time

HELEN B.  |  Premières impressions 
Évaluation :
5

Very clean

Maria Jesus G.  |  Expérience générale 
Évaluation :
4

Nate helped us through the whole process. He was always helpful, professional and patient,

JAIME R.  |  Expérience générale 
Évaluation :
5

Great Customer Service

Raisa G.  |  Premières impressions 
Évaluation :
4

I was very pleased with the service that I had and the well kept facilities

Sherry F.  |  Expérience générale 
Évaluation :
5

Everything was great, no Complaints.

George G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah R.  |  Premières impressions 
Évaluation :
1

Unfortunately the storage was not available. Staff offered a storage that was almost double the price so I declined. I reserved the 1st floor 59,99 $. Staff was nice. However, I feel like they wait until customers arrive and then are forced to modify the reservation in order to make more money. Totally unprofessional. Best Regards, Loyal Customer for years.

floria g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salina G.  |  Expérience générale 
Évaluation :
5

Staff is very communicative n answer all questions professionally..

Salina G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony Lamont J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S.  |  Premières impressions 
Évaluation :
3

There was never no one in the office. I had to always look for someone to come and attend me.

SARAH C.  |  Expérience générale 
Évaluation :
5

The staff provided excellent service and was very friendly and helpful.

edwina g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley B.  |  Premières impressions 
Évaluation :
3

The only reason I would not recommend this facility to a friend is because they have regular sized doors instead of the garage pull up doors so it was hard to place things . The height of the storage isn't very high. And the hallways to the storage are narrow . I know this is a storage but they have mouse traps inside of the unit which takes a little space and it's a little sketchy because I've never seen traps inside storage could be a good or a bad thing. If you don't have large couches to move in this space would be good for you . Also Miguel knows how to handle difficult customers. I was helped by him initially and he was very pleasant but when I came back I received another girl which was pleasant as well and then was helped by another girl which complicated certain things because they did not relay messages on . I would rather have been helped by one person .

ANTONETTE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monita m.  |  Expérience générale 
Évaluation :
5

Helped my parents with a storage and was able to close out my account under my name to their name without me being present and no problems. I live in long beach and it would have been a wast of gas.

salvador m.  |  Expérience générale 
Évaluation :
5

Everyone so very friendly. Manager is extremely professional and has great customer service. Thanks Diana in Fontana. I' hope I got her names right

Vanessa T.  |  Premières impressions 
Évaluation :
5

The manager Denise I believe her name is at the Fontana uhaul store on foothill and her entire crew were exceptionally nice, courteous and very professional. Great job &wonderful customer service!

Vanessa T.  |  Premières impressions 
Évaluation :
5

My visit to Uhaul center was perfect for me. I was very much impressed with the courtesy that was given by each employee that help me while renting and moving. Merci!

cheryl D.  |  Expérience générale 
Évaluation :
5

Cool

salvador m.  |  Premières impressions 
Évaluation :
5

Very clean

Aissa M.  |  Premières impressions 
Évaluation :
1

*Spend all day trying to get a truck... *huge line only one person helping in the front desk. * I was assigned one truck and they couldn't find it.. * 15 minutes realize to someone else tuck it.

Andrea M.  |  Premières impressions 
Évaluation :
5

Great service

David R.  |  Premières impressions 
Évaluation :
1

Do better

Kris J.  |  Expérience générale 
Évaluation :
1

You won't even let me select the poor rating. I am not Darwin Smith for the 58th time and I'm being harassed. Keep contacting me and I will file harass harassment. How many times do I need to tell you

Darwin S.  |  Premières impressions 
Évaluation :
1

Not good service at all

johnny R.  |  Premières impressions 
Évaluation :
4

very helpful staff

Gregory S.  |  Réservation 
Évaluation :
5

Pros- The Assistant Manager Francisco was great, he went out of his way to help my mother and I. Great customer service.

Brandon E.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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